OUR MISSION
Our family, your family, ONE FAMILY. Committed to loving, giving, and caring. United in making a difference.
OUR VISION
To be innovators in a seamless and superior health delivery system in the communities we serve.
A MESSAGE FROM OUR CEO
At PruittHealth, we have spent more than 50 years caring for our neighbors in hundreds of communities throughout the Southeast. We value the trust they put in us each day, and we remain committed to providing highquality services to all our patients and residents.
As part of our Commitment to Caring, I am pleased to present our 2023 Quality Report. In this publication, readers will learn about our performance highlights, including continued expansion in Florida, Georgia, and North Carolina, and a new partnership with the Maryland Department of Veterans Affairs, as well as
We continue to build back the business after the devastating, industry-wide effects of a global pandemic. While our sector lost almost 250,000 jobs, we invested in our talent acquisition structure, building creative methods to attract and retain skilled caregivers. We leaned into technology, offering the My PruittHealth app that allows family members to follow their loved ones’ health journey even when they cannot be together. We continued to grow, taking advantage of the financial market’s impact on some providers. Also, we prepared to break ground on our $385 million active senior living and continuing care community, The Oaks at Whitaker Glen.
While we have made great progress, rising health care costs and Medicaid underfunding continually impact our industry. Additionally, a proposed federal staffing mandate further threatens care, particularly in rural locations where access to health care is already limited.
We need your help to confront some of these key issues affecting our profession. With your support, we can provide essential care to those who need it most.
Sincerely,
Neil L. Pruitt, Jr. Chairman & CEO PruittHealth
OUR COMPANY
PruittHealth ensures the peace of mind of our patients, residents, clients, and their families through our commitment to high-quality health care.
A family-owned organization for more than 50 years, PruittHealth provides a seamless network of post-acute care and resources across the Southeast, offering skilled nursing care, home health, hospice and palliative care, therapy, pharmacy, and infusion, as well as senior living services. Our 13,800 employee partners serve approximately 24,500 patients in nearly 180 locations in Florida, Georgia, Maryland, North Carolina, South Carolina, and soon, Tennessee.
At PruittHealth, we understand our customers’ needs may change over time. We have developed a network of health care and senior living services that allow our customers to seek the care options they need within the same family of providers.
We anticipate our patients’ needs and have set in place standards of excellence to ensure high-quality care and service, delivered with love, compassion, and professionalism.
OUR COMMITMENT TO CARING
Our culture at PruittHealth can be summarized in one word: CARING. Each letter represents one of our core values. Combined, these principles guide us to provide the highest quality care, while fostering respect, open communication, and integrity with our patients, residents, clients, and communities.
CULTIVATING a Christian environment by loving, giving, and caring for all we have the privilege to serve.
ACHIEVING high-quality health care in a comfortable, clean, and safe environment.
RESPECTING the dignity, individuality, and beliefs of all.
INSPIRING ourselves and others to do the right thing because it’s the right thing to do.
NURTURING the communities we serve by living our mission statement. We are “one” family.
GIVING our best, every minute, every hour, of every day. Each day we operate must be better than the day before.
OUR MODEL OF CARE
PruittHealth has developed a continuum of services to improve the quality of patient care. Our Model of Care is designed to significantly reduce rehospitalizations and improve patient outcomes.
PATIENTS & FAMILIES
Fluid and flexible, our family-first system starts with patients and loved ones, demonstrating our commitment to caring.
CARE MANAGEMENT
Our trained and licensed transition nurses guide patients through services and payment options, such as insurance and Medicare.
CARE SERVICE PROVIDERS
We offer nursing, therapy, pharmacy, and hospice services at home or on site at skilled nursing and rehabilitation centers, assisted living centers, or independent living communities, as well as adult day health services and government sponsored, private pay and commercial case management.
CARE PATHWAYS
Our team members provide solutions for memory support, wound care, stroke rehab, cardiac care, pain management, respiratory therapy, and more.
PROFESSIONAL SERVICES
PruittHealth partners with dozens of hospitals and care facilities to deliver superior clinical consulting services, commercial and private pay care management, pharmacy services, medical and nutritional supply, and therapy services.
BY THE NUMBERS
Click to find a PruittHealth location near you.
CONTINUED GROWTH
Our family of providers continues to expand so we can provide exceptional care to more communities.
NEWLY CONSTRUCTED CENTERS OPENED:
North Carolina State Veterans Home – Kernersville, Skilled Nursing Center, Kernersville, NC
PruittHealth – North Tampa, Skilled Nursing Center, Lutz, FL
ACQUISITIONS:
PruittHealth – Creekside, Skilled Nursing Center, Augusta, GA
PruittHealth – Evans, Skilled Nursing Center, Evans, GA
PruittHealth – Laurel Park, Skilled Nursing Center, Stockbridge, GA
PruittHealth – Richmond, Skilled Nursing Center, Augusta, GA
PruittPlace – Sandy Springs, Assisted Living Center, Sandy Springs, GA
PARTNERSHIPS:
Maryland Department of Veterans Affairs – Management of Charlotte Hall Veterans
Home, Skilled Nursing Center, Charlotte Hall, MD
CERTIFICATES OF NEED (CON) RECEIVED:
• Expanded Home Health CON for Elbert and Morgan Counties, GA
• Expanded Home Health CON for Dade and Murray Counties, GA
• Established Home Health CON for 14 Counties in Georgia (Chattahoochee, Clay, Dooly, Harris, Macon, Marion, Quitman, Randolph, Schley, Stewart, Sumter, Talbot, Taylor, and Webster)
THE FUTURE OF SENIOR LIVING
The Oaks at Whitaker Glen is nestled in the heart of Raleigh, North Carolina. This active senior lifestyle community is a distinctive collection of homes and amenities being built with special attention to detail and surrounded by lush, communal spaces
Once complete, this $385 million, multi-phased campus will feature nearly 250 luxury, one and two bedroom, independent living units, 82 assisted living apartments, and a state-of-the-art, 106-bed skilled nursing center.
Amenities will include:
• Resort-style pool for laps, water aerobics, and deep-water treading
• Poolside grill and restaurant
• Pickleball, bocce ball, and putting green
• Fitness trail, greenhouse, and gardens
• Fitness center and card room
• Storefront access to salon, restaurant, bar, coffee shop, retail pharmacy, and physician services
• Restaurant, theater, salon, fitness, interior courtyard, chapel, activity and living areas
• Home health and hospice offices, institutional pharmacy
The skilled nursing center will feature 106 private rooms, including 24 concierge suites, a therapy suite with HydroWorx® pool, salon, theater, chapel, coffee shop, and more.
Check out the plans for the beautiful new campus.
Click to tour The Oaks at Whitaker Glen’s luxurious 2-bedroom flat.
OUR SERVICES
PruittHealth offers a variety of services for patients at any stage of their care. We believe “Family Makes Us Stronger.” That is why we deliver personalized care to our patients and support their families every step of the way.
SKILLED NURSING & REHABILITATION
At PruittHealth, our skilled nursing services help patients through every challenge. Our experienced staff delivers advanced care in specially designed centers that feature the latest technologies.
Our expert staff delivers high-quality care at our skilled nursing centers on an inpatient and outpatient basis, depending on patient needs. Services are personalized to our patients, from dayto-day recovery and wellness monitoring to specialized rehabilitation regimens.
Our patients include those recovering from planned surgeries and serious emergencies, such as stroke or heart attack, as well as those with chronic disease and/or pain, such as Alzheimer’s, diabetes, heart, and respiratory illnesses.
Patient care typically falls into three categories:
Recovery Care:
• Post-surgical
• Wound care
• Injury care
Rehabilitative Care:
• Physical therapy
• Occupational therapy
• Speech therapy
• Stroke rehabilitation
Chronic Issue
Management:
• Pain management
• Aquatic therapy
• Fitness therapy
• Memory support
OF OUR CENTERS HAVE EARNED THE JOINT COMMISSION’S GOLD SEAL OF APPROVAL® 92%
2023 QUALITY AWARD WINNERS
PruittHealth – Covington (Silver)
PruittHealth – Blythewood (Bronze)
PruittHealth – Elkin (Bronze)
PruittHealth – Panama City (Bronze)
PruittHealth – Seaside (Bronze)
PruittHealth – Shepherd Hills (Bronze)
8
CENTERS EARNED PERFECT SCORES ON ANNUAL SURVEYS CONDUCTED BY THE CENTERS FOR MEDICARE & MEDICAID SERVICES
North Carolina State Veterans Home – Kinston
PruittHealth – Austell
PruittHealth – Barnwell
PruittHealth – Covington
PruittHealth – Fitzgerald
PruittHealth – Sea Level
PruittHealth – SouthWood
The Oaks – Scenic View
$23.6M SPENT ON ENVIRONMENTAL, CLINICAL, AND INFRASTRUCTURE IMPROVEMENTS
HOME HEALTH
PruittHealth @ Home allows patients to return home and continue healing with nurses, therapists, and support teams who facilitate their progress and monitor their well-being. Our expert caregivers support recovery from illness, injury, or surgery in the comfort of patients’ homes.
Our home health teams plan regular in-home visits and telehealth virtual visits to ensure comprehensive monitoring and consistent treatments to get patients back to the activities they love most.
Our Services Include:
• Development of individualized care plans
• Diagnosis and discipline-specific clinical pathways
• Point-of-care technology and therapies, including ultrasound, electronic stimulation, balance training, fall prevention, skilled nursing services, and certified nursing assistance, as well as physical, occupational, and speech therapy
Home Health patients must be age 18 or older and can be referred to PruittHealth by a variety of provider sources, including a hospital, skilled nursing center, primary care physician, same day surgical center, oncology treatment center, or others, for as long as the care is medically necessary for the patient’s recovery.
Care falls into several categories: recovery care, rehabilitative care, chronic issue management, and specialized care.
Recovery Care:
• Post-surgical care
• Wound care
• IV therapy
Rehabilitative Care:
• Physical therapy
• Occupational therapy
• Stroke rehabilitation
Chronic Issue Management:
• Pain management
• Fitness therapy
• Social services
Specialized Care:
• Respiratory therapy
• Dietary and nutritional consulting
• Specialized rehab/conditioning
• Wound care
• Infusion therapy
• Virtual visits
4.5 CMS 5-STAR QUALITY RATING
13,946
HOME HEALTH PATIENTS SERVED
PruittHealth @ Home (Florence)
PruittHealth @ Home (Gainesville)
PruittHealth @ Home (New Bern)
Click to learn more about PruittHealth @ Home.
HOSPICE & PALLIATIVE CARE
PruittHealth Hospice & Palliative Care provides tailored services to support patients and their families, delivered in-home or at a skilled nursing, assisted, or independent living location – wherever the patient calls home.
HOSPICE CARE
Our family-focused approach to end-of-life care helps patients live their final days well cared for, comfortable, and surrounded by their loved ones. Typically, hospice care serves individuals who have decided to stop pursuing treatments that could cure or control their condition and who have a life expectancy of six months or less.
With a team that includes nurses, social workers, certified nursing assistants, chaplains, and volunteers, PruittHealth delivers individualized hospice care 24 hours a day, 7 days a week in the setting of the patient’s choice.
Hospice care does not hasten or postpone death. Instead, it prioritizes caring for the person, rather than the disease, with a focus on quality of life. Hospice is not a place; it is a specialized service approach to end-of-life care. Our hospice care is always family-centered, involving the patient and family in the decision-making process.
PALLIATIVE CARE
Palliative care is specialized medical care for people living with a serious illness. Focused on providing relief from the symptoms and stress of the illness, the goal is to improve quality of life for both the patient and the family.
Palliative care is provided by an interdisciplinary, specially trained team of doctors, nurse practitioners, nurses, social workers, and chaplains who work together with the patient’s other doctors, therapists, and specialists to provide an extra layer of support.
Palliative care is based on the needs of the patient, not on the patient’s prognosis. It is appropriate at any age and at any stage in a serious illness, and it can be provided along with curative treatment.
Common referrals to palliative care include those diagnosed with:
• Cancer
• Congestive Heart Failure
• Dementia
• COPD/Lung Disease
• Brain Disease, such as ALS or Parkinson’s
• Stroke
• Kidney Failure
• Liver Failure
• HIV/AIDS
• Multiple Sclerosis
Click to learn more about PruittHealth Hospice and Palliative Care.
Both palliative care and hospice care provide comfort. However, palliative care can begin at diagnosis, and continues at the same time as treatment. Hospice care begins after the treatment of the disease is stopped and helps ensure the patient’s comfort at the end of life.
HOSPICE OVERALL RATING: 4 STARS
SENIOR LIVING
At PruittHealth, our approach to senior living uniquely aligns with our senior care expertise. Our communities offer convenience and security, plus the opportunity for social interaction, wellness activities, and intellectual stimulation. Safe and social, connective and convenient, PruittHealth senior living communities are built around our residents. Our assisted living centers and independent living communities provide all the comforts of home, with spacious apartments surrounded by beautiful, natural environments.
Amenities include (varies by location):
• Dining options
• Health and wellness activities, including daily social activities
• On-site fitness center
Click to learn more about independent living at PruittHealth.
CARE MANAGEMENT
PruittHealth Home First
Supplemental Security Income (SSI) and active full Medicaid or pending Medicaid coverage.
Our program is designed to ensure members’ safety and improve their overall health and well-being. We offer adult day health, emergency response, home meal delivery, support services, and much more to meet and exceed individual health care needs and expectations.
Program Requirements:
• 65 years old or older and/or disabled
• Receiving Medicaid and SSI
• Medical conditions, such as diabetes, high blood pressure, lung disease, arthritis, Alzheimer’s disease, dementia, heart disease, or stroke, which require monitoring and regular doctor’s care
PERSONAL CARE
PruittHealth Family First offers a concierge care program for personalized, in-home services to help support families, while providing both patients and their primary caregivers with added flexibility and peace of mind. Clients benefit from expert care and compassionate guidance and are treated as extended members of the PruittHealth family.
Our Services Include:
• Personal care, such as bathing, dressing, feeding, grooming, and medication management
• Exercise and walking assistance
• Respite care for primary caregivers in need of some relief or planning a well-deserved break
• Custom care, including appointment scheduling, home management, companionship, nutritional assistance, light housekeeping, and more
PHARMACY
PruittHealth Pharmacy Services ensures our customers receive their medications in the most convenient and secure way possible, providing individualized care with the highest standards of excellence.
With more than 50 years of expertise and a family-owned approach, our Pharmacy Services team is committed to supporting better patient outcomes, reduced costs, and increased staff efficiency for delivering patient medications.
Rx@Home
Our home health patients who choose PruittHealth Pharmacy Services can take advantage of our continuum of care through PruittHealth.
With our Rx@Home program, patients transition back to home with the prescription medications they need to support them in their recovery.
• No stopping at the pharmacy on the way home
• No waiting for prescriptions to be filled
• No delays or interruptions in medications
• Clear instructions on what to take and when
Infusion Therapy
PruittHealth provides patients with everything they need to receive quality infusion services in the comfort of their home or our in-office infusion suites. Our team of experts verifies benefits, determines out-of-pocket costs, and presents any available options to minimize costs for our patients.
We are committed to upholding the highest standards of care, offering advanced technologies, and delivering timely and accurate supplies to patients’ homes. Patients are assigned their own clinical expert who communicates at least weekly to answer any questions and ensure the patient is responding well to the IV therapy.
We offer:
• Antibiotics
• Chemotherapy
• Pain Management
• Total Parenteral Nutrition (TPN)
• IVIG (Immunotherapy)
• Specialty Infusions
• Enteral Therapy
DIAGNOSTIC SERVICES
PruittHealth Diagnostic Services offers a range of laboratory tests to deliver accurate, reliable, and convenient testing solutions for patients and community members. Our in-house, state-of-the-art laboratory makes testing for Flu A/B, COVID-19, and RSV, to name a few, easy and convenient.
MEDICAL SUPPLY
PruittHealth Medical Supply offers medical and nutritional products at competitive prices, shipped directly to our customers. We provide convenient and reliable distribution processes, product quality, and cost containment, with the support of PruittHealth experts.
With decades of experience, PruittHealth concentrates on patient care needs to deliver a wide range of medical products and services, as well as Medicare Part B billing. In addition to all major brands, we also offer private-label products as cost effective alternatives.
Products:
• Medical • Surgical
• Dietary • Laundry
Services:
• Formulary Management
• Inventory Control
• Prompt Delivery
Delivery:
• Freight-free delivery on our truck fleet
• Numerous ways to order, including online, email, phone, and fax
• Dedicated customer service representatives
• Wound Care • Enteral
• Maintenance • Housekeeping
OUR CARE TYPES
Under the guidance of physicians and clinical consultants, PruittHealth puts each patient on the pathway to better health through programs tailored to meet their personal needs.
Therapy Services
PruittHealth Therapy Services partners with health care centers and home health agencies throughout the Southeast to provide rehabilitative solutions, including physical, occupational, and speech therapies, for short-term and long-term patients.
The goal for our therapy patients is to reach the highest level of function possible. We provide techniques to get patients back to their fullest potential and make any needed changes to their environment to allow for optimal function.
Physicians Services
PruittHealth Physicians Services is a medical practice division within our family of providers, consisting of physicians and nurse practitioners who provide services to enhance patient care.
We provide better coordination and communication with hospitals, referral sources, and payers, which are critical to care transitions and reduce rehospitalizations. By ensuring physician access and engagement, we offer a level of communication, trust, and personal connection with patients and their families.
Consulting Services
PruittHealth Consulting Services provides contracted health care centers and medical providers with clinical guidance and support in nursing, nutrition, social services, rehabilitation, medication therapy management, spiritual care, and more. We provide teams with tools to improve compliance, develop best practices, and create policies and procedures.
Aquatic Therapy
Aquatic therapy helps patients through state-of-the-art programs featuring HydroWorx® therapy pools with adjustable depth, resistance jets with massage features, underwater cameras and viewing monitors, and computer documentation.
Balance Program
Our balance program uses validated assessment tools and appropriate intervention to help patients improve balance, reduce fall risks, and treat associated problems, including incontinence, pain, muscle weakness, and hypotension. Our program creates personalized care plans and home exercise programs that work to improve balance, strength, range of motion, endurance, walking, daily activities, and overall quality of life.
Cardiac Care
Cardiac care works with a patient’s team of health care providers, including primary care physicians, cardiologists, clinical nurse specialists, dietitians, mental health professionals, case managers, and pharmacists to help improve overall health and quality of life.
Fitness Therapy
Fitness therapy utilizes physical and occupational therapy, nursing, and exercise-monitoring tools to help patients restore lost function and regain independence.
Life Enrichment
Life enrichment programs help patients stay physically and mentally fit by providing extensive resources to expand knowledge and fulfill spiritual needs.
Memory Support
Memory support is designed to assist Alzheimer’s and dementia patients by attempting to slow memory loss and other cognitive changes. Memory support provides life enrichment activities that stimulate the mind and promote overall health. The program provides family support and education to help caregivers keep loved ones engaged.
Pain Management
Pain management helps patients gain control over chronic pain to enhance enjoyment of life and limit lost productivity and wages. Our pain management team addresses pain and its underlying causes with therapy and treatment plans that include physical or occupational therapy, medication assessment and management, education, injections, or surgery.
Respiratory Therapy
Respiratory therapy offers high-quality care and independence to patients who have had a tracheostomy, experience an exacerbation of respiratory symptoms, or require BiPAP/CPAP or ventilator support. Our team of clinical experts develops comprehensive care plans designed to increase long-term health and overall wellbeing.
Stroke Rehabilitation
Stroke rehabilitation works with patients and loved ones to improve physical, cognitive, and lifestyle functioning after minor and major strokes. Each plan is personalized to ensure the patient’s unique needs, priorities, and preferences are met.
Wound Care
Wound care offers comprehensive, advanced treatment options to alleviate suffering and mitigate infection, hospitalization, and limb loss. Our policies and procedures are grounded in research, consultation, and the expertise of certified Wound, Ostomy, and Continence Nurses (WOCNs).
OUR PARTNERS
Our 13,800 employees, known as our partners, dedicate their time and energy to providing high-quality, compassionate care to patients every day. This passion for service is deeply rooted in all our caregivers; it is at the center of everything we do.
As a leader in the health care field, we have invested heavily in new initiatives to recruit and retain high performing talent. We incorporate AI and other innovative technology to optimize recruitment and support an increase in quality application volume.
EDUCATION AND CAREER DEVELOPMENT
The CNA Career Ladder Program offers skilled nursing and hospice caregivers an opportunity to gain experience and become leaders amongst their peers.
ADMINISTRATOR-IN-TRAINING PROGRAM
PruittHealth is dedicated to creating opportunities for individuals who are interested in pursuing a career as a health care administrator. Through our multi-year, Administrator-in-Training program, an individual receives classroom instruction, hands-on training, and mentorship from experienced administrators. The goal of this program is to develop strong leaders throughout our health care centers, resulting in increased patient care and partner retention.
NURSE ADVANCEMENT PROGRAM
The PruittHealth Nurse Advancement Program pays the tuition (up to $15,000) of 20 caregivers, including CNAs, Senior CNAs, and LPNs, who wish to become registered nurses.
PRUITTHEALTH UNIVERSITY
We recognize that quality people thrive in an environment that promotes lifelong learning. That is why we established PruittHealth University, an online learning resource that is continually updated with new and innovative training programs.
RETAIN
Retain is an external employee engagement software that allows our employee partners to provide feedback about their experience. Program benefits include:
• Creates opportunities to hear directly from partners regarding positive feedback and concerns
• Fosters a healthy workplace community to support organizational culture
• Encourages transparency to resolve issues and listen to new perspectives to improve as a company
417,000 PRUITTHEALTH UNIVERSITY COURSES ASSIGNED ANNUALLY
167 CAREGIVERS ENROLLED IN THE CNA CAREER LADDER PROGRAM
$600K INVESTMENT IN NURSE CAREER ADVANCEMENT
$180,000 SPENT ON RETAIN PARTNER RETENTION PLATFORM
$32.3M PARTNER RETENTION INVESTMENT:
GREAT PLACE TO WORK® CERTIFIED
Click to earn more about our partners.
CELEBRATING 25 YEARS OF COMMUNITY SERVICE
$82,909 IN EMERGENCY ASSISTANCE GRANTS IN 2023 TO 106 PRUITTHEALTH EMPLOYEE PARTNERS AND COMMUNITY MEMBERS
20 YEARS OF CAMP COCOON SERVING HUNDREDS OF BEREAVED CHILDREN
$18,000 IN SCHOLARSHIPS AWARDED
THE PRUITTCARES FOUNDATION
Reflective of our first core value, “Cultivating a Christian environment by loving, giving, and caring for all we have the privilege to serve,” the PruittCares Foundation puts our strongly held beliefs and principles into action.
The PruittCares Foundation provides relief to those in need. Through crisis grants to families or caregivers, educational scholarships to future health care heroes, and support for bereaved children, the PruittCares Foundation shines as a beacon of hope to those experiencing tough times.
Since its founding in 1998, PruittCares, along with its staff and the many volunteers who support its efforts, has worked continually to enrich the lives of our employee partners and the communities served by PruittHealth.
Click to learn more about the impact of Camp Cocoon.
