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Wangaratta Chronicle 150324

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FRIDAY, March 15, 2024

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READY TO RUN THE Wangaratta Chronicle Marathon and Fun Run is set to attract hundreds of runners from across the region to the showgrounds on Sunday. Ideal conditions for running are forecasted and Kylie Samson, Mike Noble, Eliza Demaj and Kristie Meggs from major sponsor Garry Nash and Co couldn’t be more keen to get started. PHOTO: Kurt Hickling STORIES PAGES 24, 25

Jazz funding boost Page 3 AUTUMN | 2024

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Pages 27-32

Wilson’s AFL debut Sport

Communication the key Around 50-60 users at meetingg present p their thoughts g to mayor y and WSAC managers g IMPROVED communication to users, improved cleanliness, and faster action when making improvements was some of the main feedback from the Wangaratta Sports and Aquatic Centre (WSAC) open house coffee morning yesterday, according to Mayor Dean Rees. Around 50-60 users turned up for the meeting to present their thoughts to Cr Rees and two senior WSAC managers on a

BY SHANE DOUTHIE sdouthie@ nemedia.com.au

range of issues. “I thought it went well; we received a lot of feedback and there were some very common themes, “ he said. “Communication needs to be stronger between management and users and we need to be up to speed when taking action on any concerns.

“But there was also some positive feedback, particularly praising staff.” Cr Rees said he was surprised by the size of the turnout and said it was certainly more than “a few disgruntled users”. He also wasn’t sure why management had requested the Wangaratta Chronicle not to attend. “Many of the concerns were over minor issues, suggestions, and changing or adding certain classes but

probably communication was the major issue,” he said. “We need to get back to ensure when anyone who puts forward suggestions or concerns they are heard. “We also need to get on board and make sure we do what we say we will do, and not in six months time.” Cr Rees said there used to be an active ‘suggestion box’ that was managed by a staff member and it had proven effective in the past, but that

staff member had left and he was concerned it may not be operating to its full potential at present. One of the group of dissatisfied users who raised concerns about the operation of WSAC eight weeks ago, Eric Douthie, said he was disappointed with the way the meeting was conducted. “It was advertised to be an open forum and it certainly wasn’t that,” he said. “We have no idea just how

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accurate any report will be on how many concerns were raised at the meeting, and what they were concerning.” He also described holding the meeting in the foyer with the amount of foot traffic continuing while the meeting took place as disappointing. “It could have been an open forum meeting in the ‘community’ room near the 50m pool,” he said. ■ Continued page 4


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