Revolutionising NHS Feedback
Secure, Efficient, and Customisable Survey Solution
The Challenge ...
The NHS Friends and Family Test was introduced to provide fast, anonymous patient feedback and is widely used across NHS services. However, increasing financial pressures and the need for digital modernisation mean many organisations face challenges in delivering the Friends and Family Test effectively.
Paper-based processes, limited distribution methods and time-consuming reporting can create unnecessary costs and administrative burden, making it harder to act on feedback quickly.
Today’s challenge is bigger than simply collecting feedback. Services must modernise while working within constrained budgets, ensuring feedback is accessible, inclusive and easy for patients to provide.
How can organisations:
reduce administrative and printing costs?
increase response rates without increasing workload?
ensure accessibility through multi-language surveys?
reach patients via Email, SMS, QR codes and WhatsApp?
produce meaningful reports without manual data handling?
ProvideMyExperience, developed by Provide Digital, addresses these challenges by modernising survey distribution and data collection, with an integrated Friends and Family Test module, helping organisations improve patient engagement, streamline reporting and reduce operational costs.
A Smart Solution
ProvideMyExperience is a secure, NHS-compliant platform designed to enhance patient feedback mechanisms. It enables healthcare providers to create and distribute fully customisable surveys, facilitating efficient collection and analysis of patient experiences. By streamlining the feedback process and providing actionable insights, ProvideMyExperience empowers healthcare organisations to make informed decisions to improve patient care quality and satisfaction.
Transition from Paper to Digital
Historically, many organisations relied on paper-based Friends and Family Test forms, which often resulted in delays, manual processing, and limited visibility of feedback. ProvideMyExperience provides a secure, NHS-aligned digital platform that simplifies feedback collection and removes much of the administrative burden. By moving to a cost-effective digital solution, organisations can capture all relevant feedback in one central system, improving efficiency and accessibility.
Enhanced Reporting and Analysis
Traditional feedback methods frequently made it difficult to transform data into meaningful insights. ProvideMyExperience automatically produces comprehensive reports for the Friends and Family Test and bespoke surveys, enabling real-time monitoring and deeper analysis of patient feedback. This allows healthcare teams to quickly identify trends, address issues, and implement improvements. Response data can be exported in raw formats for further analysis, while the built-in reporting tools generate clear, ready-to-use charts that can be downloaded instantly.
Customisable Surveys with Smart Routing
In addition to standard Friends and Family Test questions, ProvideMyExperience enables the creation of unlimited bespoke surveys designed around specific service or departmental requirements. A wide range of response types can be easily configured through a simple interface, including multiple choice, number ranges, emojis, and pre-defined fields. The smart routing functionality ensures respondents are presented with relevant follow-up questions based on their answers, improving both the quality and relevance of the feedback collected.
Secure Data Management
Data security is a critical priority within healthcare. ProvideMyExperience ensures all feedback is collected, stored, and analysed within a secure environment that complies with GDPR and NHS data protection standards. By adopting ProvideMyExperience, NHS services can strengthen patient engagement, streamline feedback processes, and gain actionable insights to support continuous service improvement.
Further Features
Easy Deployment
Surveys can be quickly shared via secure, unique web links or QR codes. The streamlined process ensures wide and efficient distribution while maintaining patient confidentiality.
Real-Time Analysis
Live tracking of survey performance, allowing teams to act immediately on patient feedback to support improved outcomes.
NEW FEATURE
Automated Survey Distribution
Schedule your surveys to be sent, choose the frequency, questions and recipients.
NEW FEATURE
Trackable Links
Unique URLs can be generated for specific services, teams, or individuals, providing clear response attribution and more detailed engagement reporting.
NEW FEATURE
SMS and WhatsApp Integration
Links can be sent directly to service users via SMS and WhatsApp. Teams can easily import contact details and create bespoke messages.
NEW FEATURE
Multi-language Conversion
Recipients can switch surveys into their preferred language at any time, increasing inclusivity and improving response rates among non-native English speakers.
NEW FEATURE
E-signatures
Functionality to verify patient interactions digitally, capturing electronic signatures.
COMING SOON
Easy scan
A scanning feature which allows physical response cards to be uploaded and recorded alongside digital data, supporting services that still use paper-based methods.
Pricing Plans
We understand that each organisation may have its own specific requirements.
That is why we offer tailored pricing packages to fit your unique needs. Contact us for a personalised consultation, and we will work with you to create a plan that maximises the impact of ProvideMyExperience for your organisation.
We offer a range of flexible pricing packages designed to meet the unique needs of your service, from small scale implementations to comprehensive, large-scale deployments; all to help you deliver better health outcomes more efficiently, accessibly and with greater reach.
Multi-year discounts available. Get in touch today to find out more!
Beyond Patient Feedback
ProvideMyExperience is not only transforming patient experience, it is also supporting operational compliance and audit processes across services.
For example, one pharmacy team that Provide Digital work with has implemented QR codes on medication fridges. When completing routine temperature checks, staff simply scan the QR code, enter the temperature reading and add their signature directly into ProvideMyExperience. The data is recorded instantly and can be used to generate compliance reports in real time.
This approach replaces paper logs, reduces administrative burden and provides clear digital audit trails. This helps teams save time, improve accuracy and demonstrate regulatory compliance with confidence.
Why work with us?
Provide Digital is an award winning, leading innovator in public health technology, dedicated to developing smart, scalable solutions that empower communities and enhance service delivery.
We bring together the agility of a digital agency with the social values of the NHS. Unlike many commercial tech providers, we are part of Provide Community, a mission-driven, employee owned Community Interest Company - every pound spent with us is reinvested in community health and service innovation. This makes us a compelling choice for public sector partners who value both performance and purpose.
Being part of Provide Community allows us to draw upon many years of experience delivering health services, which allows us to deeply understand the challenges faced by local authorities and healthcare providers first hand.
Our team combines this insider knowledge with innovative skills and technological expertise to develop effective solutions that address the unique challenges faced in public health. By tackling complex problems head-on, we make a tangible difference in people’s lives, driving better health outcomes and streamlining operations. Our commitment to excellence and continuous innovation ensures that our clients can meet the evolving needs of their communities with confidence.
As well as our flagship applications you can tell us your challenge, and we will work with you to create a bespoke digital solution.
