Milan Service Desk for iManage Alleviate bottlenecks by distributing iManage administrative functions to service desks Law firms that employ dedicated iManage administrators often find that the heavy workloads placed on these individuals cause bottlenecks. Along the same lines, even more problematic for organizations is when too many individuals are iManage superusers – meaning access to secure information is applied so broadly that the firm is open to potential liability. Milan Service Desk for iManage (formerly Milan Help Desk) distributes a subset of iManage administrative functions to service desks so they can perform some administrative functions while being restricted from performing them natively. Administrators control which functions are distributed to service desks at a granular level. These capabilities allow firms to empower not only internal service desks, but also outsourced service desks – avoiding nighttime escalations. Milan Service Desk for iManage is available in two editions: Basic and Regular. The Basic edition provides function for the management of documents, workspaces, and folders. The Regular edition includes user, group, and metadata administration.
Product Features › Controls which functions legal organizations provide to service desks, local office support, records management, and other groups that require some quantity of administrative function in iManage › Controls whether professionals can see descriptions of private documents, folders, or workspaces › Triggers prompts to justify actions and maintain audit trails › When used in combination with Milan Legal Hold, Milan Service Desk for iManage prevents service desks from violating legal holds
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Milan Service Desk for iManage distributes a subset of iManage administrative functions to service desks so they can perform some administrative functions while being restricted from performing them natively.
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