Milan Service Desk for WorkSite Alleviate bottlenecks by distributing WorkSite administrative functions to service desks Law firms that employ dedicated HP WorkSite administrators often find that the heavy workloads placed on these individuals cause bottlenecks. Along the same lines, even more problematic for organizations is when too many individuals are WorkSite superusers – meaning access to secure information is applied so broadly that the firm is open to potential liability. Milan Service Desk for WorkSite (formerly Milan Help Desk) distributes a subset of WorkSite administrative functions to service desks so they can perform some administrative functions while being restricted from performing them natively. Administrators control which functions are distributed to service desks at a granular level. These capabilities allow firms to empower not only internal service desks, but also outsourced service desks – avoiding nighttime escalations. Milan Service Desk for WorkSite is available in two editions: Basic and Regular. The Basic edition provides function for the management of documents, workspaces, and folders. The Regular edition includes user, group, and metadata administration.
Product Features ›› Controls which functions legal organizations provide to service desks, local office support, records management, and other groups that require some quantity of administrative function in WorkSite ›› Controls whether professionals can see descriptions of private documents, folders, or workspaces ›› Triggers prompts to justify actions and maintain audit trails ›› When used in combination with Milan Legal Hold, Milan Service Desk for WorkSite prevents service desks from violating legal holds
© 2014 Prosperoware LLC
Milan Service Desk for WorkSite distributes a subset of WorkSite administrative functions to service desks so they can perform some administrative functions while being restricted from performing them natively.
›› When used in conjunction with Milan Matter Teams and Milan Confidentiality Management, Milan Service Desk for WorkSite preserves ethical walls and information barriers ›› Milan Service Desk for WorkSite can be integrated with other ethical wall and information barrier products
Milan Service Desk for WorkSite Basic Edition ›› Provides a feature set that empowers service desks to provide better document and workspace/folder management by ›› Enabling professionals to search for documents and workspaces through metadata and full text (documents only) and then select document, workspaces, and folders for operation ›› Providing the following operations ›› Documents: unlock/remote check-in, view security, edit security, edit profile, view profile, where used, move documents in a database, and view history ›› Workspaces/folders: view security, edit security (optionally update of security of documents), edit profile, view profile, create folder, add to my matters ›› Enabling a service desk to remotely check in files any time professionals leave files checked out on a Citrix server or on their desktop so it can recover changes from the last point of save ›› Permitting professionals to choose to re-file documents and folders when workspaces or folders are edited
These capabilities allow firms to empower not only internal service desks, but also outsourced service desks – avoiding nighttime escalations.
Milan Service Desk Regular Edition ›› Includes everything in Basic edition ›› For documents, adds the ability to undeclare documents and send links for documents ›› For workspaces/folder operations, adds the ability to delete workspaces, delete folders, and send links ›› Adds rich user and group administration for creating new users, importing LDAP/AD users, enabling and disabling users, viewing checked-out documents for a user, and performing group administration, role administration, metadata administration, and role administration ›› For service desks, renders ethical wall and engagement team groups readonly to prevent working around security ›› Provides a set of basic health reports and allows professionals to take appropriate action by ›› Enabling users to take action based on search criteria ›› Providing the following operations ›› Documents: unlock/remote check-in, view security, edit security, edit profile, view profile, where used, move documents in a database, and view history
© 2014 Prosperoware LLC
The Platform The Milan for Information Governance family of products is for organizations that use WorkSite, DeskSite, and FileSite (HP WorkSite product family) as their document management system. Milan promotes greater adoption of the WorkSite product family by empowering users to do more by improved administration without IT intervention. For organizations that are focused on improving collaboration and work processes, Milan enables a more standardized approach in the WorkSite. For the information governance and risk management professional, Milan enables processes such as transfer of client files and confidentiality management, including ethical walls, litigation holds, data leakage, and investigations. Milan also provides functions for SharePoint and WorkSite Records Manager (WRM, formerly IRM).
Platform Support IIS 6 or later .NET 4.0 or later SQL Server 2005 or later iManage WorkSite 8.5 Server or later DeskSite or FileSite 8.0 SP1 or later Windows Server 2008 R2 or later (virtual or physical) Localization support IE8 or later, Chrome 16, Safari
About Prosperoware Prosperoware delivers a family of software products and integrated platforms to improve matter centricity, information governance, remote access, WorkSite and SharePoint integration, and pricing and experience management. Prosperoware enables lawyers and professional staff to manage a wide range of document-intensive processes without IT support across multiple systems, including HP WorkSite, Microsoft SharePoint, and any system that stores security in a SQL database.
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Prosperoware clients include BakerHostetler, Berwin Leighton Paisner, Cravath Swaine & Moore, DLA Piper, Duane Morris, Hill Dickinson, Hughes Hubbard & Reed, Sheppard Mullin Richter & Hampton, and White & Case. Prosperoware has offices in Europe, Asia, and the United States. To learn more, visit Prosperowareâ€™s website at www.prosperoware.com. ÂŠ 2014 Prosperoware LLC
Alleviate bottlenecks by distributing WorkSite administrative functions to service desks