MEMBERSHIP KIT
OUR HISTORY
WELCOME
ProSource of Arizona’s vision is to make trade pros in Arizona more successful by exceeding expectations when it comes to quality and service through our knowledgeable team while selling flooring, cabinets, countertops, and more!
“ProSource has been very helpful for my business.”
- Lyric Fitzgerald, ProSource member for 4 years
“Great service by all! Excellent communication and service. Very friendly and helpful. Always there when I need them. They keep getting better and better!”
- Jared Bryant, ProSource member for 20 years
We exist to make your life easier whether through quality material selections, saving time at our one-stop shop, or increasing your profit by providing personalized service.
ProSource Wholesale was developed to serve the needs of a specific group in the floorcovering industry—trade professionals. Our first showroom opened in 1991 in St. Louis, Missouri. ProSource Wholesale Floorcoverings, as we were originally named, was the answer to the unique requirements of builders, remodelers, interior designers, contractors, real estate professionals, installers, architects, and other flooring trade pros.
ProSource franchises are independently owned and operated, and ProSource of Arizona is a family-owned, locally-operated business with a strong passion for turning your home remodeling dreams into reality! We have proudly served the Phoenix and Tucson markets for over 30 years to build our reputation of providing excellent quality products and great customer service to any budget. We cater to the trade professional and hope you will use our showroom as your own.
In addition to our loyal customers, we attribute our continued success to our team of talented individuals. Their knowledge ensures that every customer receives the most helpful guidance and peace of mind, instead of costly surprises after the job is done. They will help you choose the right product for your project to create memorable spaces for you and your clients.
We strive to delight our customers and look forward to the opportunity to serve you!
OUR MISSION
To provide a beautiful showroom with the largest selection of materials in Arizona and expert guidance on what we consider to be two of the most noticeable and transformative features of any space: flooring and cabinets.
We work hard to maintain a record of excellence and create spaces you can enjoy where memories are made!
FEATURES AND BENEFITS OF MEMBERSHIP
We’re here to serve your needs, help you complete successful projects, and take your business to the next level! As a member of ProSource, you have access to a wide range of benefits that can help you save time and money, while growing your business.
QUALITY PRODUCTS
We are proud to offer the industry’s best selection of high-quality flooring and home improvement products. Our unrivaled selection represents most major manufacturers in flooring and home remodeling categories - carpet, hardwood, tile, laminate, vinyl, cabinets, countertops, and more. Our established relationships with vendors mean we can work directly with them to find solutions for our customers, increasing the warranty on products.
Our ProSource showrooms display over 50,000 flooring, cabinet, and countertop choices! We know that styles change. We have experts selecting new products to keep up with the latest designs and innovations and get them into our showrooms before anyone else. Manufacturers come to us with their latest products first, so you’ll always know what’s at the cutting edge of today’s trends. ProSource’s national buying team is always on the lookout for new and exciting products, and the buying power allows for wholesale prices.
PERSONALIZED SERVICE
At ProSource, we believe in providing our members with personalized service that is tailored to their specific needs. That’s why each member has a dedicated account manager who can help plan, manage and track orders. Our dedicated account managers are not only committed to providing personalized, concierge service, but are highly knowledgeable and experienced experts in the flooring and home improvement industry. They can help you make informed decisions and provide valuable insights and advice to ensure your project is a success. In addition, our members have access to myProSource and the trade pro app, two online tools designed to make project management easier than ever.
DIGITAL BUSINESS TOOLS
TRADE PRO APP
The trade pro app, designed exclusively for our trade pro members, allows you to manage your ProSource business and access the information you need anytime and anywhere. With a powerful pack of features at your fingertips, you can avoid unnecessary calls or visits to the showroom. It’s the on-the-go ProSouce resource with perks like:
• Order Approval
• Order Payment
• Request Appointment and Order Pick Up
• Digital Referral Cards
• Notification Alerts
• And more!
myProSource
As a trade pro member, you can access myProSource, an online tool designed to save you time and money while optimizing your success. It’s a central hub for your estimates, orders, account manager and client connections, referrals earned, and projects, both past or present. You can manage your business with ProSource through the member dashboard, which offers speed and access to view estimates and track the status of your orders. With myProSource, you’ll have a built-in office staff to find new jobs, win bids, and keep projects moving forward. To sign up for free, visit prosourcewholesale.com/signup
Download the Trade Pro App
Your membership just got a major upgrade. The trade pro app - designed exclusively for our trade pro members.
Ideas to Bring Your Vision to Life
WHY USE THE SHOWROOM?
INCREASE YOUR PROFIT
We are committed to helping our members increase their profits and grow their businesses. Our private showrooms only sell through our trade pros, which means that you have the opportunity to earn more on every sale. Members can buy directly from us at member prices and establish their own pricing and profit margin or they can let ProSource handle the selection and selling process to receive a referral bonus of up to 10% across all product categories on every client purchase. Each ProSource showroom is independently owned and operated, and suppliers and selection may vary by location.
CABINET DESIGN SERVICES AVAILABLE
Our full-time, professional kitchen & bath designers will help you and your clients choose the right materials to create that one-of-a-kind kitchen or bathroom with maximum style and functionality.
All of our designers are trained to provide you with the best solutions using the latest software to quickly lay out your project. ProSource designers can assist you with any budget and provide renderings to bring your client’s vision to life! Best of all, your membership includes the first two designs for each project at no extra cost.
We offer a wide range of cabinet options from flat pack and quick ship to semi-custom with framed and frame-less options to meet every client’s need. In addition, our products are backed by manufacturer warranties and the companies have been around for decades so you don’t have to worry! We will be here to help when you need.
CONVENIENT ONE-STOP SHOPPING
Our ProSource showrooms offer you everything you need to create a stunning and functional living or workspace that your clients will love. Our wide range of products means you don’t have to go around town to find the high-quality, stylish options your clients want. Having it all in one place also allows you to show clients samples side-by-side to help them visualize how their project will come to life.
YOUR CLIENTS ARE IN GOOD HANDS
As an added membership benefit, you do not have to accompany your client on every visit. This means you can conduct sales without having to spend time in the showroom away from other projects. Even when you’re not here, our highly-trained staff is working hard to help you win more business!
With our unaccompanied client service, simply call ahead to make an appointment. Your dedicated account manager will handle the selection and selling process for you and you’ll receive a generous referral bonus on applicable client purchases.
REFERRAL NETWORK
If you would like to be considered for your showroom’s referral list, please be sure to present your credentials to your account manager. You must be ROC licensed and in good standing. Join our Pro Network to take advantage of exclusive advantages such as:
• Low Pricing: Save more on flooring, kitchen, and bath materials to win more bids.
• Client Referrals: Get connected with homeowners looking for trusted trade pros.
• Bonus Client Referral Checks: Earn extra cash when your referrals make a purchase.
• Connect: Connect, network, and grow your business!
BUSINESS SUPPORT
PRODUCT, EDUCATIONAL AND NETWORKING EVENTS
At ProSource, our top priority is helping our members make strategic decisions while earning higher profits. We feel that continuing education, product knowledge, and networking opportunities are an important part of that success.
TRADE PRO SEMINARS: Learn about the latest flooring styles and trends, installation tips and tricks, warranty protection, and new lines that will help strengthen your long-term client relationships.
CONTINUING EDUCATION: Available for both newcomers and established industry professionals to gain knowledge and insight into trends and best practices for managing and growing their businesses. These events feature established business leaders who offer opportunities for knowledge sharing, idea exchange, and relationship building that can lead to new business opportunities.
NETWORKING EVENTS: Meet others in your community and get to know the staff at your local ProSource showroom. These events also offer the chance for trade pros to have some fun and build connections with their peers.
HOW TO GET STARTED
HOURS OF OPERATION
Open Monday through Friday from 8 am - 5 pm, and Saturday by appointment only. Warehouse pick up hours Monday through Friday 7 am - 4 pm. Hours may vary by showroom. Consult your showroom for evening and weekend hours.
PICK UP
Members are notified when merchandise has arrived at the ProSource warehouse. Full payment on any remaining balance is due upon notification of shipment and arrival of merchandise. For efficiency, members should advise their account manager of the date and approximate time merchandise will be picked up. ProSource offers the convenience of receiving merchandise in our warehouse at no additional charge.
Storage fees may be assessed if material is not picked up within one week. In some cases, for kitchen and bath products, shipments can be delivered directly to the job site - ask your account manager if you prefer job site delivery!
Persons responsible for pick up should examine material before leaving to be sure it is the correct order - material, color etc. The person who selected the merchandise should be on the job site to inspect and approve material prior to installation. Material is only available for pickup when paid in full.
FINANCING GETS THE JOB DONE
ProSource members get more projects started with these valuable payment options:
B2B CREDIT THROUGH PRO TRADE (FOR
YOU - OUR MEMBERS): ProTradeTM Credit makes it easy for you to do business with ProSource and balance your cash flow. Enrollment is free and handled electronically with a signed application. ProTrade offers limits according to your credit needs. Approval is easily handled by your ProSource showroom.
SYNCHRONY (FOR YOUR CLIENTS): At ProSource we understand that financing can be a key factor in making your home improvement project a reality. That’s why we offer our clients the option to use Synchrony for financing. Synchrony provides added flexibility and options to pay for your project. With quick approval, pre-qualifying without impacting your credit limit, and no annual fee, Synchrony makes it easy to get the project of your dreams. When you choose to finance through Synchrony, you’re not just benefiting from added flexibility and payment options, but also from promotional financing options such as 12-month interest-free financing (if paid in full within 12 months, otherwise interest deferred). This allows you to complete your project on time and on a budget, without the burden of interest charges. At ProSource, we’re dedicated to providing you with the best possible service and experience, and offering Synchrony as a financing option is just one way we’re making that happen.
FREQUENTLY ASKED QUESTIONS
Q. How much does it cost to become a ProSource Wholesale member?
A. You can become a ProSource member for an nominal fee of $25 + tax per year, which you will almost always save on your first purchase!
Q. Who can become a ProSource Wholesale member?
A. Our members include architects, builders, contractors, designers, installers, remodelers, real estate professionals, facility managers, and other trade pros. ProSource qualifies all prospective members through an application.
Q. What is a ProSource online account?
A. Visitors to the ProSource Wholesale website have access to inspiration, products, articles, and showroom news and events. But the real advantage of the website lies within a ProSource Wholesale online account called myProSource. For trade pros, having a myProSource account gives you access to many benefits including: free advertising, gaining new clients, and project management tools. For your clients, myProSource gives them access to create their own account where they can browse products, add inspiration, and collaborate with their project team - you, your ProSource account manager and K&B designer (if applicable for the project). Their account will help keep them organized and provide the transparency your clients appreciate.
Q. Is there a cost to have an online account?
A. No, you can quickly create an online account for free. This gives you access to all the perks of the site plus myProSource.
Q. Does ProSource offer installation services?
A. No. As a courtesy, we provide a list of professionals in the area who handle estimating and installation services. All installers are referred by ProSource members and their clients who were satisfied with the work performed for them. Please ask for written quotes, references and specific workmanship guarantees before you choose any installer. All scheduling, expenses and warranties are the full responsibility of the installer. Payment is made to your installer by you directly, with no mark up. We always recommend using a licensed and bonded installer.
Q. When I bring in clients, how is pricing handled?
A. It depends on how you choose to work. Your account manager can provide you with your member pricing, which you can mark up, or client pricing can be given directly to your client and you can earn a referral of up to 10% depending on the product.
Q. Can I bring clients to visit the Showroom any time?
A. Yes, during normal showroom hours, or by scheduling an appointment outside of standard hours.
Q. Do I always have to accompany my client?
A. No, simply make an appointment for your clients ahead of time in order for ProSource to be ready for their visit.
Q. Can samples be taken from the showroom to check for color, style, etc.?
A. Yes, samples can be checked out at no cost for up to 48 hours.
Q. If I use the unaccompanied client service, how would I benefit?
A. ProSource sales professionals will assist your client and close the sale for you using wholesale prices. Once the sale has been paid and picked up, you will receive a referral bonus in the form of a check. This saves you time and makes you money!
Should you have any other questions please reach out to your local showroom.
