value proposition Comprehensive Service Delivery + Predictable Results = Satisfied Customers
Connectability’s IT Service Equation
Centralized Services
Network Administration
Onsite Services
“Virtual” CIO Services
We include a comprehensive set of Remote Monitoring and Management (RMM) tools to constantly and proactively monitor your network. Our Network Operations Centre (NOC) employs hundreds of skilled experts who monitor that software and respond promptly if a problem is detected. Centralized Services also includes AntiVirus, anti-Malware and remote access technologies to ensure your network is always protected and accessible.
Our team of technicians is available for onsite service whenever necessary. While fixing problems remotely is always faster, when required, a technician will be dispatched to your site. A dedicated technician is assigned to your account, along with a backup resource.
Professional Services
If you need our assistance implementing new systems, meeting with auditors or re-engineering your network, we are just one phone call away.
1020 Lawrence Avenue West, Suite 305 Toronto, ON, M6A 1C8 www.connectability.com 416.966.3306
Connectability is committed to process-driven IT Support. Over the years, we have developed a comprehensive set of IT policies, processes and best practices. Using these tools, we are uniquely able to deliver a consistent, predictable support experience to our clients. That’s Connectability’s way of making sure that our processes and your needs are alignedand your IT is never a bottleneck.
Not every business can afford to hire a Chief Information Officer to manage IT. That’s where we come in. We’ll work with you to develop IT strategies, review and implement budgets and explore ways to use technology as a strategic business weapon. At a minimum, we’ll meet with you once a quarter to review your IT needs and develop strategies for the future. And if you do have a CIO, it will be our pleasure to work with that individual to formulate a comprehensive plan for IT management.
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value proposition
RESULTS
By combining our portfolio of delivery areas, we are able to ensure the following results: 1. Reliability
Stable day-to-day operation of your IT environment. 2. Responsiveness
Guaranteed availability of technical resources when you need them most. Callbacks within minutes, guaranteed! 3. Proactivity
24-hour monitoring of your IT to ensure early problem detection and resolution. 4. Professionalism
The stability of an IT organization with a 20-year track record of experience.
5. Productivity
No more wasted time trying to fix your own IT problems. Our professional staff will take care of all your IT needs.
Connectability is dedicated to providing a full slate of IT services that go far beyond “reactive� IT support
6. Protection
The assurance of knowing that all of your data is safely backed up in the Cloud. 7. Peace of Mind
Reliable email services with guaranteed uptime commitments.
8. Predictable Costs
A fixed monthly cost that covers all IT services including Cloud storage and email (applies to fully Managed IT Services only). 1020 Lawrence Avenue West, Suite 305 Toronto, ON, M6A 1C8 www.connectability.com 416.966.3306