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Performance Management System 1.

Radhika Chopra is working at Mukta Technologies Ltd as a telecaller

in the call centre that accounts for the US business. Radhika has been an excellent performer and always exceeds her targets. Since the past 6 months, Radhika’s mother has been diagnosed with a terminal illness and this has taken a toll on Radhika. She often gets into arguments with her colleagues and also has been unable to achieve her targets. While her team members were earlier supportive they are now finding it difficult to cope and have escalated the matter to Rajeev Chandan (Head of the Business). Rajeev decides to have a coaching conversation to help Radhika. Assuming you are Rajeev, how would you coach Radhika and guide on some solutions? (10 Marks) 2. Devesh Agarwal is the HR Manager at Big Mart Ltd which has retail stores across India. The company is 5 years old and has 25 retail stores in metro and small cities and towns. The stores specialize in end to end products ranging from Apparels, furniture to groceries and more (ref like a Big Bazaar and Food Bazaar). The company has just recently made profits of 10 crores. Devesh is considering implementing the Balanced Score Card (BSC) for the company as he believes the BSC can play an important role in the company’s growth. Design a Balanced Score Card for the company covering 2 examples each in the Financial, Customer, Business Process and Learning & Growth quadrants. (10 Marks) 3. Dharma Films Ltd is in the filmmaking business focusing on movies, television and digital series and related merchandise. The company has been in existence since 2010. The company now has plans to go global and also expand rapidly. You have joined as the HR manager at the company : a) Prepare a Vision and Mission statement for the company (5 Marks)


b) Write 2 SMART (Specific, Measurable, Achievable, Relevant, Timebound) which can help the company achieve its vision that you have prepared.

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Industrial Relations & Labour Laws 1. Sanghvi Manufacturing has been in the business of manufacturing steel coils. You have been a worker in the factory for the last 5 years. The management had always been friendly and supportive of the workers. Now a new management team has come in and they don’t have the kind of connect with the workers that the earlier team had. The workers are worried about how things will be in the future and are concerned about how to put across their requirements to the new management team. While discussing these developments in the factory with your neighbor, you learnt that one way of communicating with the management is by forming a trade union. Your neighbor suggested that you and a few others form a union in Sanghvi Manufacturing to put forth your demands. You have called all the workers in the factory to explain to them the concept of


trade union as well as steps to be undertaken to create the same in the factory. Question: Make a detailed note of what you will speak to the workers – including benefits of a trade union as well as the process for registering the Union (10 Marks) 2. Company ABC employed Ram Prakash, 35 years old, as a worker in their factory earning Rs.2500/- per month. One day the Factory Manager received a call from the local hospital saying that Ram Prakash had been admitted as an accident case and has suffered permanent total disablement. The Manager reached the hospital and understood that Ram Prakash had met with an accident under the influence of alcohol. On further investigation, it was also found that Ram Prakash had been on leave on that day and had met with the accident while travelling on personal work. Question: What compensation is the company liable to pay? Which Act is this covered under? For Compensation calculation the factor can be taken as 197.06. (10 Marks 3. Company MNO is a motorbike manufacturer with their factory in the Cholapur industrial belt. The factory has 40% of the workforce on its permanent payroll and the remaining 60% consists of contract workers and trainees. The contract workers are paid only the minimum wage whereas the permanent workers are being given higher wages linked to the work they do. The workers have been asking for higher wages and appointment of contract workers as permanent workers in the factory. Tensions got escalated when 4 workers, who had approached the management to allow them to form a union, were terminated. Hundreds of workers went on strike. Workers in other factories in the industrial belt also joined them. Wages being low in India make it an attractive manufacturing hub for companies, but workers feeling the effects of rising inflation have been agitating for higher pay. Most companies in this area have preferred to use the Works Committee to handle labour issues and have avoided recognizing trade unions. a. Has the management followed the principles of healthy industrial relations policy including being legally compliant? (5 Marks)


b. Assume that you were one of the workers working in this company. What are your views on how to approach the problems faced by you and your fellow workers? What legal recourse do the workers have in such a situation?

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Organizational Theory and Structure NMIMS Apr 19 1.

As the HR head of a Start-up Go-Tech, you have been asked to create an Organizational Structure. Which factors would you consider while developing the structure. Explain the elements to be considered while finalizing the structure. 2. Royal Paints has been going through a tough business cycle. Competition is intense and market conditions unpredictable. Top management requires to do a detailed external environment analysis for effective planning. Suggest some techniques that can be considered for this exercise. 3. Rita and Rohan both work for a software development company. Rita, a project team member, along with her boss had interviewed Rohan, but strongly opposed hiring him for the project because she thought he was not competent to do the job. Seven months after Rohan was hired, the manager left and recommended that Rohan and Rita serve as joint project leaders. Rita agreed reluctantly. Within a month Rita was angry because Rohan was representing himself to others as the leader of the entire project and giving the impression that Rita was working for him. Rita said: ” Rohan called a meeting of the project team without even consulting me about the time or content. At the meeting, Rohan reviewed everyone’s duties line by line, including mine, treating me as just another team member working for him. Rohan retorted, “Rita is all hung up with feelings of power and titles. She is too sensitive about everything. I call a meeting and right away she thinks I’m trying to run everything. Rita has other things to do, other projects to run, so she doesn’t pay too much attention to this one. She mostly let things slide. But when I take the initiative to set up a meeting, she starts jumping up and down about how I am trying to make her work for me.” Rohan and Rita seem to have several conflicts occurring simultaneously. Keeping the conflict process model in mind, a. Explain the nature of conflict. b. How will the conflict get resolved?


2.

Manpower Planning, Recruitment and Selection

Q1. XYZ Enterprises is in the business of setting up Solar Power plants. Over the years, the company has been hiring bright engineering graduates from good engineering colleges. They follow a systematic process of identifying colleges to recruit from and have a detailed recruitment process, including a written exam and personal interviews. However, there are very high levels of attrition amongst the graduate engineers. When the HR team did a detailed analysis of the data, they found two primary reasons for the exits: 1. The engineers used this as a temporary job while preparing for higher education courses, particularly for colleges abroad. 2. The role itself did not really need high-level engineering skills and the roles they were performing, could easily be done by skilled and well-trained diploma graduates or technicians. The company has now decided to focus on hiring technicians and diploma graduates. Question. What aspects of HR Planning and Strategy will the company need to focus on for this approach to be successful? (10 Marks) Q2. Jahazi Company is a company that is into operating boats for leisure cruises in Kerala. The owner of this company, Mr. Nair, now wants to move into International waters by setting up a base in Singapore, to provide these services in South East Asia. Mr. Nair is planning to move to Singapore to manage operations for all his entities from Singapore. However, he is worried that once he moves to Singapore, his original operations in Kerala will suffer. You are the HR Head of this company. Mr. Nair has asked you for advice on how to handle this transition so that the Kerala company performance is not impacted. Question: What is you recommendation and how would you approach this process? (10 Marks) Q3. Funky TV is a music television channel that is very popular amongst youngsters. It is considered a fun channel and has a great brand recall value, but


due to high content costs and other expenses, it is not very profitable. The channel is successful because of the new formats and interesting ideas it keep introducing regularly on air. The employees are mostly in the age group of 22-30. There are a few other employees from older age groups as well. The company prides itself on being a Crazy and Cool workplace. Each employee at the time of joining is given decorating material and lots of colourful paper to help them decorate their workplace. This is an open office layout. All employees including the senior management sit in the same area and there are small meeting rooms for people who wish to have a quiet conversation. Every evening at 6 pm, one employee is randomly selected by draw of lots and gets to choose a playlist to play on the public address system. There is no dress code and employees are inspired to discover their individual style. The employees are encouraged to speak their mind, share their ideas and disagreements are considered healthy. Managers avoid taking unilateral decisions and prefer to have a consensus-based approach. The culture is also such that it attracts talented people from across all walks of life. The current channel programming in charge was a professor of physics before he joined the channel. Though the company faces stiff competition in the music television space and is not the best paymaster, it still has low levels of attrition. a. Describe the basic features of Funky TV’s organisational culture (5 Marks) b. Basis the case study given above, what role does culture play in attracting talent to the company? (

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1. With the help of a Google’s (as a company) example explain how it foster’s innovative culture. (10 Marks) 2. Explain Power Culture & Task Culture with the help of industry example in each case. 3. Harshad after completing MBA joined his father’s family business which over the years has grown well. Within the first month itself Harshad noticed it quite well that the organisation had a very weak culture. No one was aware about the organisation’s vision, objectives etc. Employees were not disciplined as far as the work timings were concerned. To top it all the Senior Management was not involved with the employees. Harshad understood that cultural change is the priority in the organisation. In this context explain a. How important is Harshad’s role as leader in changing organisational culture? (5 Marks) b. How can Harshad explain the attributes of cultural change to his top management? (5 Marks)


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Compensation and Benefits 1. ABC Ltd is a newly set up Textile Unit in Silvassa and you are hired as a compensation consultant. The first task you have is to recommend compensation strategies that ABC Ltd. may follow. Which factors will influence the compensation strategies? 2. You are a HR Manager in SATYAM Teleservices. In a recent meeting of the Board of Directors, it was decided that the exercise of job analysis will be undertaken to set the compensation management process rolling. Which methods will you recommend for job analysis process? (10 Marks) 3. LMC Pvt. Ltd is a recently set up Medium Enterprise operating in the IT sector. The company has 50 employees in which 20 are females. Company has decided to offer benefits to its employees. In this background, answer the following questions. a. Which legally required benefits Company has to provide? (5 Marks) b. What type of health care benefits the company can provide? (5 Marks)


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