COMPLIANCE

Responsible BPOs such as Profitmaster need to strictly comply with the Philippines employment laws and regulations. This includes ensuring that our Filipino staff are paid fairly, have access to benefits such as healthcare and superannuation, and are working in safe and healthy environments.

Australian firms should consider a time investment in cultural sensitivity awareness for their management and staff to help them understand and appreciate the cultural differences and similarities between themselves and their Filipino colleagues. By doing so, Australian firms can enhance their cross-cultural communication and build stronger relationships with their Filipino staff, which can lead to increased productivity, employee retention, and profitability.

Finally, it is important for Australian companies to recognize that engaging with Filipino staff is not just a matter of understanding their cultural attributes, but also of respecting their rights and dignity as fellow work colleagues. Australian companies should ensure that their Filipino staff are treated fairly and with respect, and that their working conditions are in line with Australian workplace standards.