FACE-SAVING

Filipino culture places a strong emphasis on face-saving, which means that individuals strive to avoid causing embarrassment or humiliation to themselves or others.

This cultural attribute is reflected in the workplace, where Filipino staff may be hesitant to ask for help or admit to making a mistake. Australian companies should be aware of this and encourage their Filipino staff to seek help when needed and to admit to their mistakes. Moreover, Australian firms should ensure that they provide a supportive and non-judgmental environment to foster a culture of continuous learning and improvement.

In addition to the cultural attributes discussed above, there are a few other important factors that Australian companies should consider when engaging with Filipino staff in BPOs.