INTRODUCTION

The business process outsourcing (BPO) industry in the Philippines has grown rapidly in recent years, and many Australian companies have turned to Filipino staff to work as accountants, financial planners, mortgage brokers, and other similar professionals for their Australian firms.

Profitmaster BPO is an Australian owned company specialising in providing offshore and outsourced business services to the Australian professional services sector. While our business culture is focused on Australian business, our staff are a diverse range of individual professionals from provinces throughout the Philippines.

To build a successful working relationship with Filipino staff, it is essential for Australians to have some understanding of Philippines culture. In this e-book, we explore the main cultural attributes that Australian firms should consider when engaging with Filipino staff.

Richard Croaker Chartered Accountant Founder, Profitmaster Global Outsourcing