PSI April 2022

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Professional Security Installer

ALL-IP ADVICE Migration education

PRODUCT TESTS RISCO – LightSYS+ CSL – Router Burg-Wachter – Fire Protect Safe

PSI PREMIER AWARDS 2022 Time to vote!

EDITOR’S CHOICE

READY TO TAKE THE PLUNGE?

A look at the best new products

Add new services to your portfolio

XD Lig L1 htC 2T am T-W e ra of E fe r n on and ow sp * ecia l

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Look outside for upsell opportunities Maximise your sales and maintenance visits Add Pyronix perimeter protection to each of your systems to increase your selling points and upsell options - boosting the value to you and your customers.

Deliver an effective first line of defence that can alert users to anyone approaching their home, enable them to see exactly what’s happening and even allow them to take proactive action. *The LightCamera special offer in distribution has been extended until June, while the XDL12TT-WE is on special offer until May.

See for yourself

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April 2022 – £4.00

April 2022 www.psimagazine.co.uk

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Professional Security Installer

5 Editorial Thinking of taking the plunge into new technology territories? There is more to some systems than especially when it comes to the risks involved

6 Industry news News and events from the security and fire sectors

11 Appointments Movers and shakers from the security industry

ALL-IP ADVICE Migration education

PRODUCT TESTS RISCO – LightSYS+ CSL – Router Burg-Wachter – Fire Protect Safe

PSI PREMIER AWARDS 2022 Time to vote!

12 Social media The posts that caught our eye on the PSI Instagram feed

14 Editor’s Choice The pick of the latest security products with information from the manufacturers and handy QR codes

PRODUCT TESTING 16 RISCO – LightSYS+ The intruder system is put through its paces by an independent reviewer

20 CSL – Router

EDITOR’S CHOICE

READY TO TAKE THE PLUNGE?

A look at the best new products

Add new services to your portfolio

The always-connected router goes under the microscope

20 Burg-Wachter – Fire Protect Safe The fire-proof safe is reviewed

Taking the plunge into new services?

Diversity is a strength and variety is the spice of life, so why not look at expanding your portfolio to include new services? In this edition we offer advice on AV and automated gates

25 Time to act about AIl-IP We talk to BT Redcare about the 2025 deadline for going IP and why installers should act now to avoid problems

31 The PSI Premier Awards 2022 All of the finalists for this year’s campaign are revealed.

Have a read and get voting!

CONTACTS

43 IP connections made easy A closer look at Texecom Monitor which launches this month, making the switch to All-IP easy and instant

45 Branching out into gates?

Advice for those thinking of extending their access control offering to include automatic gates

49 Solving the skills shortage How Skills for Security is helping to nurture talent

EDITOR Andy Clutton Tel: 020 8295 8308 E-mail: andy.clutton@psimagazine.co.uk Twitter: @SecurityDrum DESIGN & PRODUCTION Matt Jarvis Tel: 020 8295 8300 Fax: 0870 4292015 E-mail: matt.jarvis@proactivpubs.co.uk ADVERTISEMENT DIRECTOR David Lewis Tel: 020 8295 8309 Fax: 01322 292295 E-mail: david.lewis@psimagazine.co.uk

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For ease of access, some of the items in PSi carry QR codes. Simply scan with your phone to visit relevant websites.

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We talk to ADI about the synergy between the installation of security and AV

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53 Meet the installer

ADMINISTRATION Tracey Cole Tel: 020 8295 8306 Fax: 01322 292295 E-mail: tracey.cole@proactivpubs.co.uk

ISSN: 1360-6476

50 Adding AV to your portfolio

Common customer requests that give you headaches

57 The PSI Directory Your at-a-glance guide of essential contacts

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MANAGING DIRECTOR Mark Quittenton

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EDIT leader apr22_000_PSI_apr15 29/03/2022 17:42 Page 1

Primary Alarm Communications: Seamless, effortless & fully integrated

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Seamless & Integrated tegrated d Connecting Premier Elite control systems to leading Alarm Receiving Centres (ARCs) is about to get a whole lot easier.

Available in the UK from April 2022, Texecom Monitor offers seamless, effortless and fully integrated primary alarm communications for Premier Elite systems. *Complimentary 12-month SP2 Single Path Connection available to qualifying intruder alarm companies only. Limited to one connection per company.

Texecom hardware and ARC contract purchased separately. Texecom Monitor is currently only available in the UK.

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EDIT leader apr22_000_PSI_apr15 29/03/2022 17:43 Page 2

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EDITORIAL

Changing for good While variety is often called the spice of life it is also a path that needs to be trod carefully in case of unexpected potholes in the road.

M

Free Connection Register your interest for a free SP2 connection for a year*

any of you will have the words ‘fire and security’ in your company name because you service both the fire and the security side of the sector. You will know, therefore that there is a world of difference between the two areas; one is essential for the prevention and detection of crime, the other saves lives. And it is with the ‘fire’ part of your business that you will probably associate with the trickier side of the job. When lives are at stake there is a huge difference and a whole load of new things to consider. Of course adding new dimensions to your service portfolio is beneficial all around it is with these new additions that you have extra precautions to take.

Way back in November 2013, PSI ran an article asking a panel of experts whether companies should diversify or focus on their core strengths. This was in reaction to the expected influx of IT installers encroaching into the security installation market with their fancy new IP systems. Today, of course, IP is everywhere - if it ain’t connected, it ain’t smart, and it was very early on that we recognised how moving on from the old analogue systems was key to future success. It was quoted back in 2013 that: “In the CCTV sector, use of IP-addressable video cameras is becoming commonplace, while in regions such as Scandinavia security installers are notably more advanced in their use of IP-based techniques with alarms, for instance. Here in the UK, then, traditional security installers run the risk of being overtaken,” but installers weren’t overtaken because they embraced IP, eventually. Furthermore once the prices of IP cameras began to present more economically attractive options to customers and smartphone use skyrocketed, IP cameras soon became the norm.

So if you are now thinking of diversifying into new territories what can you learn from previous experience? For starters, remember how much work had to be done to add ‘fire’ to your name. Any technology that can result in injury or loss of life needs more training than you may initially expect. For example, this month we offer some advice for those looking at branching out into the automatic gate market. Probably the final step for some to covering all access control opportunities, there are inherent risks with the gates that need careful attention. Not quite so dangerous is the AV market - another area we cover this month. An advantage of IP connectivity is the ease in which audio/visual kit can be fitted at the same time as security systems and represents a lucrative market that security installers could consider, particularly in retail and office environments, but there’s more to it than screwing a monitor to the wall.

So while variety is the spice of life and a widened portfolio can yield results, there are some critical points to consider before you can change the livery on the van.

Andy Clutton EDITOR

Discover more: texe.com

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Voted PSI Distributor of the Year 12 times The UK’s #1 Fire and Security Distributor...

INDUSTRY NEWS

Envision Intelligent Solutions is acquired by Johnson Controls

• 2N Telekomunikace has announced that it has received LenelS2 factory certification and joined the LenelS2 OpenAccess Alliance Program (OAAP). All intercoms with the 2N OS, including the 2N IP Style, interface with the OnGuard access control system, bringing together the complete linking of access, alarm, video and audio events.

• Nimans has announced a partnership with i-PRO EMEA to incorporate its security camera products into the distributor’s security portfolio.

6

Johnson Controls has announced the acquisition of Envision Intelligent Solutions, a bespoke security solutions business, specialising in technology-enabled remote monitoring and perimeter protection services.

Envision’s security solutions combined with Johnson Controls’ technology strength and OpenBlue solutions – a suite of connected building solutions – provides a combination for future growth and opportunities to enhance many of their existing customer relationships, whilst further modernising and streamlining technology-led estate strategies.

Connelly Group Holdings completes IDES acquisition Connelly Group Holdings has completed the acquisition of the entire business interests of Edinburgh-based Intruder Detection & Electrical Services (IDES).

Established 38 years ago by its owners Alan Duffy and Neil McCarry, IDES operate in the

Headquartered in Armagh, Northern Ireland, Envision’s team of security engineers, installers and managers design and deploy security technologies across the UK. Its in-house accredited alarm and remote video response centre will continue to provide around-the-clock customer support.

Richard Jones, General Manager – Fire & Security, Johnson Controls UK&I said: “Envision’s expert team and its innovative security solutions will enhance the connected security solutions we can offer our customers and provide fantastic opportunities to realise increased security alongside the benefits that holistic digital transformation strategies provide.”

“After ten extremely successful years Envision is excited to join the Johnsons Controls family to embark on developing new products and services and entering the next chapter of growth for the business,” said Philip Murdock, Founder of Envision Intelligent Solutions.

“Johnson Controls is a perfect fit for Envision, with its global reach and innovative spirit, it will provide the opportunity for our work to reach new vertical segments and produce more dynamic and innovative security products and services in a modern age.”

Terms of the acquisition were not disclosed. smart home Internet of Things (IOT) arena.

This is an area where Connelly Group Holdings is keen to grow this offer across an ever expanding client base now approaching 40,000 managed client accounts across Central Scotland.

IDES is also an electrical contractor as well as providing electronic security and fire systems. The IDES service support centre will remain located in Edinburgh and be a conduit to the other Connelly Group Holdings business hubs in Stirling, Whitburn, Glasgow and Ayr. All of the IDES staff and engineering support personnel will continue to be employed and expanded in number due to an increasing demand for quality service support.

Alan Duffy and Neil McCarry will continue to be involved in the development of the businesses on a part-time basis over the next couple of years.

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Research shows the value of buying quality systems

• ONVIF, the global standardisation initiative for IP-based physical security products, is celebrating 10 years of ONVIF profiles based on the profile concept. From the first profile, Profile S in 2012, to the more recent Profile M introduced in 2021, the profile concept has enabled product conformance and widespread interoperability between physical security products for the last decade.

NETWORK SOLUTIONS

The ICO’s new video surveillance guidance provides organisations in the public and private sectors with an updated resource, that addresses new applications of video surveillance technologies, and a more comprehensive description of how the UK GDPR and DPA 2018 applies.

Technologies include traditional CCTV, ANPR, Body Worn Video (BWV), Facial Recognition Technology (FRT), drones and more commercially available technologies such as smart doorbells and dash cams.

The steady growth of the use of video surveillance systems across public and private sectors, has led to both fixed and mobile cameras becoming more accepted in society.

As video surveillance technology becomes more mainstream and affordable, it is now

In a survey of automation installers, more than two-thirds of respondents cited the quality of a product as the most important priority when choosing equipment, with factors related to price cited by less than 10%.

“Given the rising costs of many of the materials that tradespeople rely on, we might have expected to see price as a driving factor in their choice of equipment – especially when serving cost-conscious customers. But our research shows that installers value quality and reliability above all other priorities,” said Matthew Batson, a Director at BFT. “It stands to reason that it’s worth investing in products that will last, and it’s encouraging that installers recognise the value in turning to products that will do a job well, as part of an overall reflection of their work. After all, if an installer has to revisit a job for repairs, it could reflect badly on them and their service they offer, despite the hard work they put into making a good impression on their customers.”

more common to see technologies such as smart doorbells and wireless cameras.

Traditional closed circuit television (CCTV) also continues to evolve into more complex artificial intelligence (AI) based surveillance systems. These can process more sensitive categories of personal data.

The ways in which the technology is used also continue to develop. This includes connected databases utilising Automatic Number Plate Recognition (ANPR) or the use of Facial Recognition Technology (FRT) in public spaces. Often they process the personal data of large numbers of the general public for security, crime prevention or for other specified purposes such as digital advertising.

However, some of these uses can be particularly intrusive, especially if processing takes place without the knowledge of the individual.

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EDIT news apr22_PSI_feb15 29/03/2022 18:52 Page 5

THE BOTTOM LINE I N A S S O C I AT I O N W I T H C S L

Report shows failures and absences of smoke alarms

In research presented by BAFE and NAPIT, data collated over the last decade (2010/2011-2020/2021) in England, Wales, and Scotland record 424,464 dwelling fires. These fires resulted in almost 82,000 non-fatal casualties and close to 3,000 deaths.

In more recent statistics made available by Fire and Rescue Services nationwide, there is clearly an ongoing issue with high failure rates or a complete absence of domestic smoke alarms. In England alone, during 2020/2021, there was a 28% failure rate of smoke alarms (i.e. that failed to operate or were not present). This failure rate rises to 39% in Scotland and increasing even further to half of all fires (50%) in Wales.

Provisional data from the Department for Levelling Up, Housing & Communities reports close to 176,000 new build dwellings were started in England alone during the previous twelve months from year ending 2021 (July-September). It is of key importance that the housing development sector complies with Building Regulations and relevant Approved Documents when providing appropriate domestic fire detection and alarm systems. These must be installed by competent contractors.

In August last year, BAFE launched its latest competency scheme with NAPIT, called DS301. This provides a route for contractors to demonstrate their competence to design, install, commission, and maintain Grade D fire detection and fire alarm systems in domestic premises. This supports appropriate British Standards and working best practice, most notably the latest iteration of BS 5839-6 (Code of practice for the design, installation, commissioning and maintenance of fire detection and fire alarm systems in domestic premises).

Justin Maltby-Smith, Managing Director of BAFE, commented: “This information clearly outlines that it is extremely important that any work on Grade D fire detection and fire alarm systems is performed in compliance with the appropriate current regulatory and competency documents available. Having suitable systems in place will aid in alerting residents as quickly as possible, allowing for a safer evacuation and providing emergency services more time to mitigate any damage. The housing sector has a great responsibility to use competent contractors, which is why the BAFE DS301 Scheme was developed, and it will clearly help in evidencing this competency. We must not lose focus that these are people’s homes, and they should feel safe and be confident in the systems installed.”

Frank Bertie, Chief Technical Officer of NAPIT, added “These statistics show the risk to life posed by fire is a real threat. Correctly installed fire detection systems help save lives and must be considered a priority in all homes.”

The interview that gets the facts from the top This month Simon Banks talks to James Gribben, Chief Commercial Officer at the BSIA (British Security Industry Association).

James has over 20 years of commercial experience in the fire and security industry, specialising in leading sales and marketing roles.

What are the main focuses for you in your new role?

I’ve always been passionate about customer service and delivering value to installers and end-users. This has been a focus throughout my career in the security industry and now for the BSIA, I’m keen to ensure we do the same for our member companies. My prime responsibility will be to focus on these two pillars and drive membership retention, growth, and interaction.

The industry is changing. New, unregulated market entrants are appearing all the time. Whilst the industry needs to embrace technological change, we are working closely with members on how we collectively position and protect ourselves. Members don’t want to lose market share, so we need to be agile and adapt to these threats. By ensuring companies are fully engaged with us we can work together on standards and codes of practice, meaning our members are playing a pivotal role in shaping their part of the industry. In doing this, we can differentiate professional security from unregulated, B2C competition.

As an industry, we are stronger together in facing the challenges of the wider world. Advances in technology, ever-changing standards, and the threats of disruptors from other sectors can only be controlled by a strong association and its members. Furthermore, those companies who are engaged with us, are helping us to set the path for the future. I would encourage others to consider how the impacts of this will affect them and ask them, wouldn’t they want to be involved to help influence our collective roadmap?

What are the latest industry challenges that the BSIA is communicating to their members and the wider industry?

One of the key challenges our industry faces is the UK’s All IP project or PSTN network switch-off. Our Director of Technical Services, Dave Wilkinson, has recently received a series of reports from some member companies that migrations from the PSTN phone service, to the new All IP platform, are happening without sufficient time for customers to act.

Installers are unable to mitigate changes to their alarm systems before the switchover and this is causing many alarm systems to lose their monitored connectivity to an ARC. The BSIA is focusing on working with and for the industry to ensure a smooth transition, by educating Installers to act now and sharing these concerns with Openreach, Ofcom and Connectivity Providers such as BT, Sky and TalkTalk.

Where can members and potential members meet you?

We will be hosting our BSIA AGM and Networking Drinks event at IFSEC’s HQ in London on Tuesday 26th April 2022. The AGM is for members only, but I would encourage any non-member companies to join us for the networking drinks afterwards. It will give them a great opportunity to meet our team, talk to existing members, and discover all the benefits of being part of the BSIA. Please visit the BSIA website now to reserve your place: www.bsia.co.uk

YOU SAID IT! “Good product range to choose from. The equipment is straightforward to install and set up. Whenever I have had to speak to Tech Support they are very knowledgeable and polite. Cannot fault the customer service, keep up the good work.”

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The professional choice for automation

BFT Automation is a market leader in automation products, with over 35 years in the industry.

We are known for product quality, excellent customer service and expert technical support.

We stock a wide range of automation products, all manufactured to the highest standards to ensure maximum reliability. Our success comes from our dedication to customer support before, during and after purchase. Our customers recognise that each BFT Automation product comes with the backing of expert technical support and our highly rated customer service.

Find out why installers choose BFT Automation.

North Office T. 0161 456 0456 E. north.uk@bft-automation.com

South Office T. 01488 674 750 E. south.uk@bft-automation.com

www.bftautomationuk.com Gate Operators • Traffic Barriers • Automatic Bollards • Door Operators • Parking Systems • Garage Door Operators

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Your Installation, Our Connectivity

Discover our range of solutions for any critical IoT applications.

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From single or multi-path Alarm Signalling systems, to secure Routers and Roaming SIMs for CCTV streaming or Access Control.

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SOCIAL MEDIA

SECURITY ON SOCIAL MEDIA A look at what’s been happening on PSI’s Instagram feed this month (apart from all the sport...)

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MORE THAN A DISPLAY

Take control with the new 24/7 P Series digital signage display.

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EDIT ­ ed choice apr22_000_PSI_jun15 29/03/2022 15:31 Page 1

EDITOR’S CHOICE

Multiple angles of view from one single camera 3xLogic has released its new VX-20M-SurroundRaw Varifocal Multi-Imager Surround Dome Camera featuring four 5MP varifocal lenses that provide separate video streams.

The varifocal lenses can be positioned in any configuration to allow end users to view and record what is most important. The Multi-Imager is equipped with WDR, audio and alarm. Optional advanced analytics are available with a licence for each channel.

The vandal-resistant unit is ideal for small to large businesses for both indoor and outdoor applications. For greater coverage in corner mount situations, three lenses can be positioned in horizontal views with the fourth providing a single vertical view on building exteriors or in large indoor applications. 3xlogic.com

Easy viewing and managing multiple video sources

Hanwha Techwin has launched Wisenet Viewer 1.0, a new NVR/DVR viewer that works with all Wisenet recorders and enables users to view and manage different video sources through one interface. It removes the need for a dedicated server to manage all video sources, leading to cost reductions and helping to preserve existing investments without new licences or replacing all recorders.

Through Wisenet Viewer 1.0, operators can view multiple applications on multiple monitors including web pages and images, monitor live video, search and play recorded video, and set event rules like alarms, video and audio analytics, face detection, tampering, and object detection. hanwha-security.eu

High speed facial recognition terminal announced CDVI has announced the release of iface, a biometric facial recognition unit. iface reportedly offers high performance, high accuracy, high speed facial matching. In 1:N mode for 10,000 subjects, faces are identified, analysed, and compared to the database in less than one second. Backed by an octacore processor and 2GB RAM, iface’s facial matching provides a seamless user experience while improving the efficiency of entry points.

The sleek unit can be mounted on walls, desktops, and turnstiles and includes a built-in MIFARE DESFire card reader as a secondary access validation method. Dual cameras detect and automatically capture faces of individuals up to two metres away from the unit. iface is easily integrated with access control systems thanks to its Wiegand in/out protocol, RS485 ethernet connection, and dry contact relay. In combination with an automatic door opener, iface creates a truly touchless entry experience. cdvi.co.uk 14

Alarm system batteries added to the range GS Yuasa has added a new alarm systems range to the YU-Lite small battery offering.

Designed specifically for use in Hikvision and Pyronix security systems, the new range consists of seven battery types. It complements the already available YU-Lite CR-123A battery which is used in wireless security systems and other applications.

Exclusively available from GS Yuasa, YU-Lite alarm system batteries are a new addition to the wider YU-Lite range, designed for use in emergency lighting, wireless security, fire and other industrial applications. Capacities range from 170 to 12,000 mAh. yuasa.co.uk

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EDIT ­ ed choice apr22_000_PSI_jun15 29/03/2022 15:32 Page 2

EDITOR’S CHOICE The security industry is busy and complex, so it’s easy to miss new products and services as they get lost in day-to-day activities. Every now and again, certain products grab our attention so here we take a look at a few of the products we think you won’t want to miss this month.

Wireless expander boasts new features The UR2-WE wireless expander from Pyronix now features dual-frequency, HUD/MED-WE compatibility and a fail-safe fault relay (Product code: UR2-WE).

These new features enable the latest UR2-WE to switch between wireless channels to avoid jamming, for up to 20 HUD devices to be added and for the control panel to be notified if the device experiences a power loss fault.

The UR2-WE is a wireless expander that enables installers to add Pyronix two-way wireless devices to any brand of wired control panel with an arm/disarm output. This is ideal for retrofit or upselling to existing systems, where wireless expansion can be added to cover extensions, outbuildings and more. pyronix.com/uk

Dual path signalling solution is launched CSL has launched the GradeShift Pro 2 dual path signalling solution.

GradeShift Pro 2 utilises a combination of two radio paths or one radio and one LAN path to signal an alarm. Each SIM operates on an independent network from the other for resilience. GradeShift Pro 2 is also compatible with CSL Live and the My Base App. New features of the system include dial capture on-board as standard, twelve channels as standard, Ethernet socket on-board as standard for LAN connection – no adaptor needed and it uses the same piece of hardware as DigiAir Pro 2. csl-group.com/uk

NOTE: All technical specifications listed are provided by manufacturers

Multi-sensor camera range with deep learning intelligence at the edge i-PRO EMEA has announced the introduction of its new multi-sensor camera range with deep learning intelligence at the edge.

As the next step in i-PRO’s “AIification” strategy of the security industry, the new cameras come preinstalled with four AI analytic applications (intruder, direction, cross line, loiter), but are also open for customisation with other third party analytics to meet customers’ needs.

The new i-PRO multi-sensor cameras are available with three or four imaging sensors in 4K, 6MP and 4MP resolution, capturing images at 180° or up to 360° vision adaptable to the installation environment. All these features come in what the company claims is the thinnest and most discreet design currently available on the market. The multi-sensor cameras also feature IR LED lighting on selected models. The new multi-sensor cameras also feature FIPS 140-2 level 3 encryption secured by a third party certificate provider. i-pro.com/eu/en/

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TEST

PRODUCT TEST

T

What’s in the boxes?

Main Panel with battery leads and resistor pack Keypad with fixing screws, 2 x proximity tags, Install guide Case with fused mains block and cover, clover-leaf power lead, tamper switch, wall fixings and screws, install instructions Power supply unit

he LightSYS+ is a comprehensive alarm system that can be configured for Grade 2 or Grade 3 systems and supports up to 32 partitions, 512 zones and 500 users. It is structured around an RS485 bus architecture and is supported by a wide range of optional modules including GSM 2G, 3G and 4G, Audio messaging, Listen & Speak units, and VUpoint IP cameras for visual verification. Its multiple connection capability allows for monitoring station connection either directly or through the RISCO cloud service. Engineering management through Configuration software and communication with iOS or Android apps is available. Further links can be made to RISCO’s home automation devices.

Getting started

The system is supplied as separate modules that are selected to suit the installation 16

The system is supplied as separate modules that are selected to suit the installation. The main control panel can be fitted into the small or large version of the plastic box that contains the short mains cable for the 100 – 240v AC power supply and a fused connector block that feeds it. The box has a range of plastic mounts that are used to hold all components in place and the main panel can be swung down to access the PSU clipped in behind it. Sufficient space is allowed for the backup battery of 7Ah to be mounted in the base though the system will support up to 21Ah batteries if the larger housing is used.

A straightforward 4-wire bus arrangement is used to connect the keypad to the panel. This

RISCO – LightSYS+

recommends red and black cores for the 12v power and yellow and green for the data. Identical bus wiring connections are used for expansion modules and additional keypads and devices.

Menu options At initial power-up the keypad requests the language to be used followed by the partition quantity from a default of 8 up to 32, then Time & Date, the panel then shows enabled zones and enters Engineer mode. If an ethernet link to an internet connection is available, the panel will connect with the RISCO ‘Cloud’ server during the start-up and can perform a firmware update that may take up to 2 or 3 minutes to complete.

The Engineer menu structure is reasonably conventional starting with: Programming: 1) System, 2) Zones, 3) Outputs, 4) Codes, 5) Communication, 6) Audio, 7) Install, 8) Devices, 0) Exit.

Activities: Keypad Sound, Advanced (Service Mode, ARC Test).

View: Fault, Alarm Memory, Partition Status, Zone Status, Service Info., Cloud Status.

Clock: Time & Date, Scheduler, Holiday.

Event Log: Scrollable list.

Maintenance: Walk test, Keypad test, Sounder test, Strobe test, Diagnostics.

Macro: Macro A to D. The sub menu options are wide ranging so the Installation and Programming manual includes a useful Engineer Programming Menu list starting

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TEST

(continued from p16)

A comprehensive alarm system which can be configured for small to large, single or multiple occupancy installations in residential, retail, or small to large commercial business properties

on page 256 of the document that can be used to note each of the settings.

The menu structure is dynamic so will only show entries relevant to connected modules.

A ‘Standards’ option within the Settings menu allows ‘EN50131’ to be selected to force appropriate settings related to the standard.

The main panel is supplied with a set of resistors including 18 x 2.2kΩ 5%, and 8 each of 4.7kΩ, 6.8kΩ and 12kΩ 1%. The panel supports 13 end of line resistor options, plus a custom entry for non-standard values to be used.

Details for up to three monitoring stations can be entered and direct or cloud-based alarm connections can be used to send alerts to a range of mobile devices and recipients.

A 2000 entry event log stores all activations.

Hardware Plastic Box This is designed to hold the main panel, its associated mains power supply and has space for two additional bus-connected expansion modules plus other optional accessories. Apart from the wall fixings and top cover screw, all other fittings are firmly clipped and secured in place. Several apertures in the rear allow for all cable entry. The top lid has a single securing screw and can be hinged down or removed to allow full access to the internal components.

8.5 out of 10 NOTE: This PSI Product Test was carried out by an independent third party, not editorial staff.

The manufacturer had no input in the review or the final result

18

Main Panel The main panel, which is enclosed in a protective plastic housing, is fitted into the wall box using a plastic clip arrangement that allows the panel to hinge down giving access to the power supply and its connections. 14.4v DC is fed into the panel using a concentric power jack but an adjacent terminal strip allows for alternative power supply arrangements. At the bottom of the panel alongside the RJ45 network connector are screw terminal connectors for the main keypad bus. This is followed by 8 zone inputs, a 13.8-volt Auxiliary output, Bell (or Loudspeaker), bell tamper input

then user defined relay outputs (1 dry contact and 3 optical). The system supports up to 196 programmable outputs.

To the left of the board are two additional bus terminal connectors. All three busses can be used to connect keypads or expansion modules. In the top face of the panel are a plug-in module 16-way DIL connector to the left and four connectors on the right for USB, Voice, Tamper, and back-up Battery.

Keypad The ‘Elegant’ keypad has a removable back-plate that can be screwed to a suitable wall surface. A tamper break-off activator is included. Once the connections are made, the keypad then slides onto the plate and a single screw beneath secures the keypad in place.

The touch sensitive keys are clearly laid out and all immediately illuminate on first touch. After a short definable time, the light level drops to a user-defined level or off, to suit the installed environment. An on-board proximity reader is used to allocate or remove key fobs (up to 256), and these can be used to set and unset the system depending on security level.

At the rear of the panel a 5-way switch is used for setting the bus ID for multiple keypad use.

This sets the limit of 32, however, additional wireless keypads can also be added if the system is wireless enabled.

The keypad has some peculiarities in the way it and the symbols are used to configure and manage the system, but with use this becomes clearer. It is probably better to use the configuration software for system management.

The end-user interface for day-to-day use is very straightforward.

Conclusion A comprehensive alarm system which can be configured for small to large, single or multiple occupancy installations in residential, retail, or small to large commercial business properties.

www.psimagazine.co.uk

Project1_Layout 1 29/03/2022 14:18 Page 1

Dahua All In One Door Entry/Access Control Solution (Kit Code: KTP01-S)

HOMES

OFFICES

RETAIL

Both devices work with the supplied PoE switch

Indoor unit with 7-inch tft screen

2MP cmos camera with night vision

2MP Outdoor Video Door Entry Station

7" TFT Indoor Monitoring Station

Surface Mounting Bracket

4-Port Unmanaged PoE Switch

VTH2421FW-P

VTO2202F-P-S2

VTM115

PFS3005-4ET-60

Did You Know Puretech Supply All Of These Brands?

www.puretechsecurity.co.uk 0345 863 9750

EDIT test 2 apr22_000_PSI_mar15 29/03/2022 19:14 Page 1

TEST

PRODUCT TEST

CSL – Router

Performance

T

he CSL Router sends data via a 4G SIM, providing an encrypted connection to the internet on sites where wired broadband is unavailable, impractical or slow. The 4G back-up option upgrades an existing broadband service to a private network, providing a reliable failover business solution if the wired broadband goes down.

What’s in the box?

Router Mounting bracket Main aerial Power supply installation literature SIM card

9.0 out of 10

Getting started The information provided with the unit provides details how the transmission operates between site and viewing platform, what can be connected and what the encryption level of the transmission path is. The IP information for the unit (Fixed and Forwarding IP addresses) are given, as well as a Cisco AnyConnect Client Login.

CSL has opted for a “Plug and Play” set up, and that what they have achieved, to the point that an unexperienced, non-technical end user would be able to install the router with ease – granted technical knowledge would be required to set up the products connected to the router.

PROS: • ADS256 encryption provided by the CSL Gemini Global Network • A free Cisco AnyConnect Client VPN is provided to allow for remote connection to the router and connected products that may not have P2P connectivity • Reliable connectivity • Built to last in harsher environments • No overage charges for overuse of subscription plans • Good upload/download speeds • Compact design • Plug and play • Dual Sim operation available CONS: • WiFi adapters are sold separately

CSL provide varied plans for purchasing and data subscription to allow a tailored approach to each application. The device can be utilised as a back up connection if the client already has a reliable internet connection, or it can be used as the dedicated transmission path. There are no overage charges for this product, so if you are over using the data allowance on your plan, rather than being charged for the extra usage CSL will contact and recommend a change in subscription plan – offering a fair usage model.

The unit can be purchased with either a Dual 4G Sim or Single 4G Sim depending on the need of the client, with accessories available such as WiFi adapters to allow for wireless connection to the router.

The device provides a quick setup 4G connection utilising the roaming Sim(s), and during testing, the average connection speeds were shown to be 10Mb download and 14Mb upload but will vary dependant on location.

It must also be noted that the connection strength of the router outperformed expectations.

The router was tested during an exhibition among thousands of mobile connections. In an area where most passers-by were not able to obtain a connection, the CSL Router was able to transmit 4 IP cameras off site using a 480p sub stream.

Conclusion This unit has been typically used for remote video surveillance applications, where connection on site is poor or not available due to it being remote or isolated. This product works great for an Intransit application, and due to its roaming SIM it provide a reliable connection by utilising the best provider in the area.

The casing of the unit is well built, very robust and would be able to take some abuse as well as being suitable for a harsher environment, such as in transit. The connection and aerial ports are solid and present no risk of coming loose, meaning longevity of the ports and reliability of connection.

The unit is very adaptable for any applications requiring connection to the internet or where a secure and reliable back up connection is required, for example; EAS, HVAC, access control, payment terminals and more.

PSI Product Tests are carried out by an independent third party, not editorial staff. The manufacturer has no input in the review or the final result

20

www.psimagazine.co.uk

Project1_Layout 1 29/03/2022 14:19 Page 1

CAMERAS - RECORDERS - MONITORS - ANALYTICS

Available exclusively at

01924 528000 • sales@videcon.co.uk www.videcon.co.uk PSI-4-22-CP.indd 1

25/03/2022 13:24:15

EDIT test 3 apr22_000_PSI_mar15 29/03/2022 19:19 Page 1

TEST

PRODUCT TEST What’s in the box?

Safe Ground anchor and fire protective wool for fixing to the ground as well as a fire sealing method to further prevent against fire and smoke damage 2 A4 Setup sheets 4x AA batteries

Simple to use, and with its fire protection focus you can rest assured that your files and goods will be kept safely stored in a fire

T

he FireProtec safe 44 E provides one hour of tested fire protection. This means: in the event of a fire, the papers stored in the safe will be protected for at least 60 minutes. The fire protection has been tested according to class NT FIRE 017-60 P at temperatures of up to 1,000 degrees Celsius.

Getting started The instructions are more geared towards physical installation of the safe, and the process for changing and adding a code.

The biggest issue with the instructions is that they do not provide you with the default code to get initial access to the safe.

The default code is relatively simple, 123456, but it is not provided out of the box. The manufacturer does have literature on their website that provides the default code.

Once you have the default code, it is very straight forward. Once the safe is opened you are met with the double walled construction of the product, which initially looks great and additional points for build quality, but it severely reduces the space within the safe. The code reset button is located behind the main door, shielded by a plastic cover. This button is used to initiate the code change function and is used to add in a second code relatively easily.

It should be noted that this product does not come with any sort of override key. If the code is forgotten, or if there is a fault with the electronics, the safe cannot operate.

Burg-Wachter – Fire Protect Safe FP 44 E Performance Simple to use, and with its fire protection focus you can rest assured that your files and goods will be kept safely stored in a fire.

Conclusion This is a relatively good quality safe for its money and it will be ideal for those looking for a solution to store goods and valuable in an honest workplace, or for those looking to store files that will be protected against any fire damage.

The issue with this safe is that it isn’t a choice for those looking to secure their valuable against a robbery. With the external hinges exposed for attack and no security rating to be found throughout the paperwork, for those with the relevant tools this safe could be overcome easily.

The safe is aimed at protection of papers from fires, which I have no doubt will do a great job at doing. But, the tray supplied with your safe will only accommodate A4 sized files that are not in any sleeves, folders or carriers as they will not fit inside.

Pros: • Easy to use and set up • Great fire protective properties • Comes with a ground anker and fire protective wool • Good build quality and feel for the price Cons: • Exposed hinges and not suitable to a security application • No LCD illumination on the display • Folders will not fit inside the safe • No security Grading • No key

22

5.0 out of 10 PSI Product Tests are carried out by an independent third party, not editorial staff. The manufacturer has no input in the review or the final result

www.psimagazine.co.uk

Project1_Layout 1 29/03/2022 14:13 Page 1

Save today.

Protect tomorrow.

We’ve cut up to 51% off RRP on our Next Generation portfolio as part of our digital switchover special offer.* Plus, you get: • free signalling equipment, connection charges and postage • nothing to pay for up to 90 days • an all-IP marketing toolkit • 24/7 technical support.

Find out more at redcare.bt.com

*

Terms and conditions apply. Visit our website for more details.

RED126 - PSI Advertising April 2022_Press_Ad_v2_AW.indd 1

22/03/2022 10:20

Project1_Layout 1 29/03/2022 14:17 Page 1

THINK VISIBLE The SC-03 isn’t just a point of access.

It’s a wireless solution that promises an advanced user experience, with scrollable functionality and a vandal resistant, durable and full colour screen.

Better visibility with its light sensor and excellent functionality with its online remote management system.

The quality you are used to with new features you won’t want to miss.

Discover Intratone’s SC-03 wireless intercom. www.intratone.uk.com

Intratone_PSI_Full page ad_210x297.indd 1

22/03/2022 15:09

EDIT Interview psi apr22_PSI_mar15 29/03/2022 17:39 Page 2

INTERVIEW

Managing the move to All-IP The move to all-IP has begun. While the PSTN is shutting down nationwide in 2025, phone lines are already being upgraded to the new digital service. What do installers need to do about it?

T Redcare has launched a new campaign this month focused on encouraging installers to act now to make sure customers' alarms keep working. This will help homes and businesses stay safe, avoid disruption and even save them money as IP signalling doesn’t have call charges. Switching early is also an opportunity for installers to keep customers and secure new business.

We spoke to Nick Whiting, Head of BT Redcare, to find out about the support that is available to installers including free training, marketing toolkits and special offers and also to discover why it is essential that they plan ahead to avoid their customers losing connectivity and ultimately, monitoring services.

B

Why do we need to switch? What's wrong with PSTN? The switchover is all part of BT's wider investment in the country along with full-fibre broadband and 5G networks and is all about having a communication network that's fit for now and fit for the future and meeting the everincreasing demand for fast and reliable

www.psimagazine.co.uk

connectivity. We all want faster broadband and the move to all-IP will give communication providers the chance to offer better services, some they probably haven't even thought of up until now, for their customers. The Public Switched Telephone Network (PSTN) has served us well, however it was originally designed for voice calls and so it's reaching the end of its service life and is becoming increasingly difficult to maintain. As a result of that the choice was made to move to a new network.

So how will this switch over affect the systems that are already in place?

Unfortunately, any alarm system that dials up or makes a phone call using PSTN to send its signals to the Alarm Receiving Centre will stop working once a customer migrates to a digital phone service, unless some sort of action is taken.

So, how complicated will it be for installers to upgrade the systems?

We've tried to make the switchover as easy as possible. Firstly, we've got a range of signalling devices using different technologies including fixed IP, Wi-Fi, single path and dual path

Nick Whiting

“Unfortunately, any alarm system that dials up or makes a phone call using PSTN to send its signals to the Alarm Receiving Centre will stop working”

25

EDIT Interview psi apr22_PSI_mar15 29/03/2022 17:40 Page 3

INTERVIEW

(continued from page 25)

options, and IP backed up with 4G sim cards. On all of the devices there is the option to connect an on-board Digi into a dial capture port, where the dial capture port simulates a phone line, and we also have serial connections on board across all the units as standard. We've designed the kit to be simple to install with push button programming and an OLED display on all the units giving installers full text description of what the unit's doing and what they are programming. We've also got an app that installers can use for those sites that are more complicated and need a little bit more programming and for end users to control their alarm system. This also means there is no upheaval or having to swap out the whole system to give customers an app option.

Installers will have to take into consideration how old the system is, but we are trying to make the whole process as easy as possible.

“Price is a key driver for customers, but it's also about installers being able to sell the benefits of the upgrade, using Redcare devices that perform better and have got greater capabilities than legacy signalling systems”

26

For those who need a little help, how are you supporting them?

In terms of the support we are offering we've got installation guides, training videos and more on our website in our Installer Hub section. We can of course provide training and we are offering virtual training events, however installers are always welcome to contact us to arrange face-to-face training for their engineers and we back everything up with our 24/7 help desk, for those engineers on-site at any time of the day or year.

Will there be any difference between domestic and commercial jobs with the changeover?

Yes, there will be differences because there are more options for businesses to get their internet-based connectivity and phone services.

It's all still IP, but certainly there may be more restrictions on connecting devices into a company's IT network as opposed to connecting into the customer's hub at home. For those

situations we have wireless connectivity with single or dual path radio options or our ultimate product, which can be provided with its own access line, keeping it separate from the IT network with its own private IP and the signalling unit has a built-in hub as well.

When it comes to security cost is always an implication. So, do you think there's a risk of some homeowners deciding to do without the upgrade and go bells-only?

I believe this is always a risk whenever customers are contacted about their alarm system, but even more so in these current times.

I do appreciate it can be very difficult for installers , but the alternative with this is not to do anything and then the customer's alarm system will not be able to send any signals, which is equally as bad in some respects. We're trying to do everything that we can to help installers and with this mind we have introduced new all-IP upgrade pricing where there are no upfront costs at all for a number of our signalling devices as well as a reduction in the ongoing cost.

Installers should look out for more information on this and to contact their Redcare account manager or speak to their ARC for more details. We also offer 90 days or billing on activation terms giving installers up to 90 days to install the signalling unit. And therefore, we don't start billing until it is all connected up and starts working into our platform, which gives them 90 days to better manage their upgrade plans. There might be instances where a customer wishes to offset any additional costs, there are no call charges obviously compared to a Digi communicator, or where the installer is able to provide better alarm signalling at no extra cost. Price is a key driver for customers, but it's also about installers being able to sell the benefits of the upgrade, using Redcare devices that perform better and have got greater capabilities than legacy signalling systems.

www.psimagazine.co.uk

Project1_Layout 1 25/02/2022 15:28 Page 1

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, 2021.

. O CTO BE R 12

News stories like this can make customers nervous about buying CCTV systems.

GDPR Safe will give them the reassurance they need.

For installers, GDPR Safe offers:

GDPR Safe allows customers to create and customise a fully compliant GDPR policy for their CCTV or video doorbell system.

A one-off easy upsell with no expert GDPR knowledge required

All by answering a few basic questions online.

A simple set-up that takes just 60 seconds to activate

Our handy A5 pack offers end customers: Professional guidance on operating a

fully GDPR-compliant CCTV system

Credit to spend with your distributor each time a policy you’ve sold is renewed.

Complete peace of mind with a

12-month renewable policy A ‘CCTV in Operation’ window sticker.

To find your nearest stockist, contact our sales team 020 8050 7052 Ó sales@gdprsafe.co.uk ¯ www.gdprsafe.co.uk

GDPR Safe is suitable for all commercial and domestic UK customers.

And we take care of all annual renewals and payments after the first sale is made.

EDIT Interview psi apr22_PSI_mar15 29/03/2022 17:40 Page 5

INTERVIEW

(continued from p26)

switchover date and if they understand what is happening and how it might affect their alarm system they'll contact the installer, but then this is creating additional pressure on the installer to get to the customer in time.

So there could be a problem if installers don't act soon?

In some cases installers won't get to hear about the switchover date from their customers until there is a loss in signalling and an urgent phone call comes through! This is why it's so important for installers to start their upgrades as soon as possible.

Obviously the key benefit of having a monitored alarm is the police response compared to a bells-only or a self-monitored system with no guarantee of police response. So selling the benefits to customers is essential.

You know what people are like with deadlines, so with the rollout deadline of 2025, how long can installers leave it before they start getting involved? Do they need to do it now or can they wait a bit?

They certainly can't wait until 2025 - they really need to start now! Between now and the completion deadline of the end of 2025 there are approximately 13 million lines that need to be upgraded which is an awful lot of lines that have got to be migrated every week. Therefore communication providers have already started their upgrades. Each communication provider will have different plans so it's difficult to know when a customer will be upgraded to the new digital phone service, so installers will need to plan how they can manage their upgrades in terms of engineer resources and logistics. We have already heard from installers telling us that their customers are receiving letters and emails from their communication providers to inform them that they'll be switching to the digital service and some don't understand the implication of what this means for their alarm system. That is why installation companies need to get ahead of the curve and also for continuity of service reasons too. Customers will get the information about the

“Between now and the completion deadline of the end of 2025 there are approximately 13 million lines that need to be upgraded which is an awful lot of lines that have got to be migrated every week. Therefore communication providers have already started their upgrades” 28

What kind of help is there for installers in managing the upgrades?

We've produced a number of items already to help installers to educate themselves and their customers about the change and also to promote the benefits of why customers should upgrade their alarm signalling. We have put these together in a handy all-IP marketing toolkit which includes a video that installers can use with their customers explaining the move to all-IP. Also in there are flyers explaining what the changeover means which we can joint brand for companies to send to their customers to promote what their upgrade offer is and outline when they will be upgraded.

How is the switchover going so far?

There are two trial sites Salisbury and Mildenhall, which were the first ones to start the switchover, and they're obviously a little more advanced than the rest of the country. We're hoping to hear an update on progress at these exchange areas soon and in addition to that Openreach has announced over 500 stop sell exchange notices - this is where you'll no longer be able to order the traditional analogue phone line on the PSTN and where any changes to existing lines, like a change of service provider or repair of a fault, will require a move to a new digital service. As yet there isn't one area that's completely switched with communication providers switching customers all over the UK at different times. There are some installers who have started or are about to start their upgrades and a few that have finished, but we know that there are still many to get going. There's still a long way to go for the whole of the fire and security industry.

Listen to the interview with Nick in the PSI Security News Podcast

www.psimagazine.co.uk

Project1_Layout 1 25/02/2022 15:34 Page 1

BELIEVE IN BETTER CCTV MONITORING

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Project1_Layout 1 29/03/2022 14:14 Page 1

New identity, evolved range

Your fully integrated solution.

Video Entry

Access Control

CCTV

Intruder Alarm

Home Automation

Fire Protection

www.comelitgroup.com • comelitsales@comelit-pac.co.uk • 01707 377203

EDIT awards pages Apr22_000_PSI_apr14 29/03/2022 19:48 Page 2

PREMIER AWARDS 2022

NOW IT’S TIME TO VOTE! O

ver the last few months we asked you to tell us which products and suppliers were worthy of recognition as the best that the industry has to offer. Features, benefits, ease of installation and best service are all factors in the reasons why the following entries were nominated, but as to who the final winner in each of the categories is comes down to the online votes cast by the industry.

Take the time to look at all of the entries then visit our website (www.psimagazine.co.uk/vote) to cast your votes for your favourites. Final date for voting is June 10th so be sure to make your selections by then. So here are the finalists for the PSi Premier Awards 2022:

The nominations are in and collated so we’re now able to announce the finalists in this year’s PSi Premier Awards campaign. Who will be victorious in 2022? It’s all down to YOU to pick the winners in each category…

CCTV PRODUCT OF THE YEAR 2022

Hikvision – Pro Series 8MP

Bosch – FLEXIDOME IP micro 3000i The FLEXIDOME IP micro 3000i is built for 24/7 performance, with a range of surveillance features, including Essential Video Analytics, and is designed for easy installation. The compact and minimalist design provides installation flexibility and various mounting options.

The ColorVu camera features Live Guard, strobe light and audible warnings, AcuSense for reducing false alarms and clear imaging against strong backlight due to 130 dB WDR technology reportedly offering full colour images 24/7.

Honeywell – 70 Series Cameras

The Oculus and Aeron cameras are modular, ready-to-go, compact surveillance solutions using HD video and/or thermal cameras which are ideal for short to medium (Oculus) to long (Aeron) range surveillance applications.

IDIS – All-in-One AI Box for Retail (DV-1304)

A simple add-on appliance, the IDIS AI-Box for Retail allows analysis from more angles than ever before from a single camera, helping to optimize sales using store and customer analysis. The rapid plug-and-play 4-channel device allows even small stores to reap the benefits of actionable intelligence from advanced, deep-learning analytics.

Concept Pro – ColourSmart Bullet

i-PRO – AI multi-sensor

Dahua – TiOC 2

Uniview – Tri-Guard

ColourSmart cameras have a larger lens and image sensor which allows them to let in as much light as possible, software that provides a crisp and clear image, and a warm white light which will activate if there isn’t sufficient ambient lighting to keep the image in colour.

With its foundation from the previous generation of TiOC, a variety of improvements in illuminators, audio and images are introduced in the latest TiOC 2.0. At the same time, TiOC 2.0 can be integrated with an alarm system through software upgrades.

Hanwha Techwin – XNO-9083R

The bullet camera utilises AI to detect and classify people, vehicles, faces, licence plates and more in real-time. With a range of available resolutions from 2MP to 4K, the cameras’ deep-learning algorithms can reliably identify multiple distinct objects.

www.psimagazine.co.uk

The new i-PRO multi-sensor cameras are available with three or four imaging sensors in 4K, 6MP and 4MP resolution, capturing images at 180° or up to 360° vision adaptable to the installation environment and feature four pre-installed AI functions.

The Tri-Guard camera series integrates Smart Intrusion Prevention (SIP) , ColorHunter and Active Deterrence into one IP camera. It can not only alert when events happen, but also get colour information in low-light environment.

3xLogic – VX VT 56

The 3xLogic VX-VT-56 is an IP66 bullet style external thermal camera with a 56° horizontal field of view. It has motion detection including video content analysis and temperature alarm capabilities built in.

VOTE NOW

www.psimagazine.co.uk/vote 31

EDIT awards pages Apr22_000_PSI_apr14 29/03/2022 19:58 Page 3

PREMIER AWARDS 2022

SOFTWARE/ANALYTICS PRODUCT 2022

Cathexis – CathexisVision

The CathexisVision IP Video Management Software suite provides a range of solutions to satisfy the security and infrastructure management requirements across a variety of market sectors. The open architecture enables IP cameras, recording servers, viewing infrastructure, and third-party systems to be seamlessly integrated.

CSL – My Base App

My Base is CSL’s handy installer App that allows installers to remotely manage, configure and test their connected devices. An installer can amend or update the configuration of devices quickly and securely, in just a few simple steps.

Digifort – Digifort Enterprise VMS A VMS for medium and larger users needing a system with unlimited tools and functionality, alarm solutions, access control and automation.

The Enterprise edition VMS features integration of alarm and automation modules, unlimited cameras, IP filters and server status reports.

GDPR Safe – GDPR Safe

RISCO – RISCO Cloud

RISCO Cloud enables users to enjoy the advanced features offered with several RISCO Group products. Compatible with the Agility 3 alarm panel and the LightSYS 2, connectivity to the RISCO Cloud enables users to benefit from using the iRISCO Smartphone app.

Singlewire Software – InformaCast

InformaCast Incident Management is a centralised location where users can manage incident plans for all critical events. Managers can stage relevant notifications such as the initial alert, key updates, and "All Clear" messages to signal the event has been resolved.

Texecom – Texecom Cloud

Texecom Cloud’s built-in remote maintenance and Health Check services automate and record the maintenance process, making it easy for installers to offer maintenance contracts and saving unnecessary site visits – adding recurring value to end users and saving time and money.

Available from a range of CCTV distributors and wholesalers across the UK, the GDPR Safe service helps your customers to meet their legal obligations by providing them with a customised CCTV Usage Policy and access to a range of other useful resources.

Honeywell – Pro-Watch VMS R700

Pro-Watch VMS R700 controls video subsystems to collect, manage and present video in a clear and concise manner. It also determines the capabilities of each subsystem across various sites, allowing video management of digital video devices through a unified configuration and viewer.

IDIS – IDIS Solution Suite v3.5

The latest version of IDIS Solution Suite makes it easier than ever for users to manage an unlimited number of devices and sites, giving them enterprise-performance without the usual associated price tag or ongoing lifecycle costs.

Paxton – Net2

VOTE NOW

www.psimagazine.co.uk/vote 32

Net2 is Paxton’s networked access control system. It can be administered using one or more PCs and can be monitored and managed from a central location. It is a complete solution that encompasses wireless and door entry.

www.psimagazine.co.uk

Project1_Layout 1 24/09/2021 15:09 Page 1

Access Control

Intruder Alarm

Automation

Multiple Devices

No Software Required

Easy Setup with Checklist Prompts

Send IP Alarms via Multipath-IP Network

INTEGRATED ACCESS SECURITY POWERFUL WEB BASED CONTROLLER T: +44 845 470 5000 |

E: ireurope@innerrange.co.uk

innerrange.co.uk

EDIT awards pages Apr22_000_PSI_apr14 29/03/2022 20:18 Page 4

PREMIER AWARDS 2022

TECHNOLOGICAL INNOVATION OF THE YEAR Avigilon – Halo smart sensor

Halo, built by IPVideo Corporation, is a real-time vape detector and security device that helps to detect potentially critical events including vaping, smoking, chemicals, and noise level fluctuations that can indicate bullying and fighting.

barox – RY-LPITE802GBTME

This 10-port managed switch with features beneficial to PoE supplied surveillance camera systems supports Layer 2 & 3 switching and can be configured for diverse route, ring redundant networks. With 8 Gigabit PoE++ ports and a 24Gb/s backplane, the switch can support high bandwidth video networks.

applications. Users have live control or automatic control over their lighting to respond to incidents in real time and to fine-tune images.

RE:SURE – RE:SURE I/O

RE:SURE I/O removes the keypad for arming and disarming a CCTV monitoring system. With a host of features to make life easier, having RE:SURE I/O means users will never again forget to arm their security system and have complete visibility of who armed and disarmed the system.

Red Security Solutions – Halo Shield POD Pro

The body temperature measuring system Halo Pod Pro has two screens, one which displays the real time temperature of people passing whilst the second screen can be used to display key messaging, video footage or presentations.

Trend Networks – R180000

The R180000 is a Tone and Probe kit for easy and dependable tracing of all types of copper cables, including data, telephone, electrical and COAX. Easy to use, with no training needed, it is equipped with comprehensive line testing features for troubleshooting and service verification.

TRENDNet – 2.5G PoE+ Switches

CSL – GradeShift Pro 2 Radio + Radio

GradeShift Pro 2, which provides wireless 4G dual-path signalling at any grade, is part of the DualCom Pro 2 range and is a dual-path signalling solution utilising a combination of two radio paths. Each SIM operates on an independent network from the other for total resilience.

Johnson Controls – JCI Security Robot

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These 2.5G PoE+ switches are equipped with 2.5GBASE-T RJ-45 ports that provide multi-gigabit speeds capable of up to 2.5Gbps over existing Cat5e or better cabling.

Each high-speed 2.5G PoE+ switch features a durable metal enclosure and can be mounted to the wall for setup flexibility.

Videoloft – Cloud Adapter 8

The Videoloft Cloud Adapter 8 is an eight channel bridging device which equips new and legacy video surveillance systems with Videoloft’s offsite cloud video solution.

The Security Robot powered by Ava Robotics provides people detection, incident prevention, monitoring and management, comprehensive security coverage and operations beyond traditional security.

Raytec – Vario2 IP

Vario2 IP allows for remote set up and operation of a lighting scheme from anywhere on the network 24/7 via web interface, VMS or directly with camera

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Wireless Security System

When security is art

Find out more, watch our Ajax videos today!

Intrusion Detection

Fire Prevention

Flood Prevention

Home Automation

Available from Dynamic CCTV 01642 220166

www.dynamic-cctv.com

CCTV Integration

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No1

Distributor

Find out more about the Hikvision range at Dynamic CCTV

01642 220166

www.dynamic-cctv.com

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PROFESSIONAL TEST

MANUFACTURER/DISTRIBUTOR TRAINING AWARD 2022 Training is an essential part of security system technology installation - from learning about new systems to getting advice of best practices.

Manufacturers and distributors are well placed to deliver such help • • • • • • • • • •

Abloy Academy BT Redcare All-IP Toolkit CDVI Access Gate Safe Paxton In-person & Virtual Training Pyronix Training on Demand QED Training Academy RBH – Axiom Approved Training Texecom Academy Videcon Training

VOTE NOW

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TECHNICAL SUPPORT PROVIDER OF THE YEAR 2022 In addition to the regular categories listed over the previous pages we also have an award for the Technical Support Provider of the Year. As every supplier and manufacturer offers help for installers we do not like to restrict your voting options by listing finalists. Therefore for this category you can vote for anyone you like when you cast your awards votes online.

If you have required technical assistance with an installation over the last twelve months and have been particularly impressed by the advice and service given now is the time to put that company forward for recognition. This can be for any manufacturer, distributor or organisation working in the electronic security and fire sector.

Visit the PSI website and on the awards voting page and you will be able to register your vote for any company that has gone above and beyond in helping with your enquiry. There’s no shortlist to choose from, just enter the name of the company in the space provided and that will go towards their numbers.

Let us know who you think goes above and beyond to help.

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PREMIER AWARDS 2022

INTRUDER PRODUCT OF THE YEAR 2022 Ajax – MotionCam Outdoor

The Ajax MotionCam Outdoor is an IP 55 rated combined external PIR sensor with inbuilt capture camera for use with the latest Ajax Hubs that support visual verification. Combining the best optics, processor and software algorithms, MotionCam Outdoor takes pictures in any weather, day or night.

disorienting smoke in just 30 seconds.

HKC – Quantum 70 Panel

The Quantum is a fully integrated, wireless control panel using HKC’s SecureWave, two-way technology. The on-board antennas mean that all signal paths will be optimised for end-device range. With an integrated keypad, siren and dialler, installation, says the company, will be quick and easy.

Pyronix – Enforcer v11

BT Redcare – Essential IP

Introduced to simplify the transition from PSTN, Essential IP is an all-IP alarm signalling solution that can connect via Ethernet of Wi-Fi and has eight standard alarm channels and dial capture on-board, while data sent to ARCs is encrypted end-to-end with AES.

Enforcer V11 is an all-in-one, two-way wireless control panel. The Wi-Fi Modem is now onboard meaning there is no additional Wi-Fi modem in the modem slot and delivers app compatibility straight out of the box with fast connectivity to the user’s existing router.

Comelit – Secur Hub

Secur HUB is the wireless intruder alarm system natively connected to the Comelit Cloud, which includes both WiFi and LAN connectivity. Designed for quick installation utilising techniques from the IoT sphere, the system does not require ports to be opened on the router, even for the App.

Eaton – ion10

The i-on Compact Security System is a Grade 2 wired intrusion detection panel with 10 zones and up to 10 users and 4 keypads. It is promoted as being suitable for simple, entry-level burglar alarm systems to protect homes and small commercial installations.

Essence Group – MyShield

The 5G connected MyShield device features a PIR motion detector, on-board HD camera, two-way voice communication and a proprietary smoke diffuser that fills a room with harmless yet

RISCO – LightSYS+

LightSYS+ is RISCO’s flagship hybrid alarm panel, combines the features and benefits of both LightSYS and ProSYS Plus into one hybrid security system. It is designed to protect any size or type of installation enabling up to 512 zones in one single panel.

Takex – TXF-125 Series The TXF-125 series are battery operated quad photoelectric beam sensors designed for compatibility with leading wireless systems; reducing the time and cost of permanent installations and allowing the use of Active Infrared Beams on rapid deployment or temporary installations.

Texecom – Capture A20

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Capture, is Texecom’s highest performing, most reliable, easiest to install range of motion detectors. The Capture A20 is a Grade 3 wired wall mount detector featuring 20m dual technology quad PIR and K-band microwave sensing, combined with active-IR anti-masking protection.

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PROUDLY KOREAN

National Defense Authorization Act

NDAA Compliant Products & Solutions CYBER SECURITY YOU CAN TRUST

EDIT awards pages Apr22_000_PSI_apr14 30/03/2022 13:23 Page 7

PREMIER AWARDS 2022

ACCESS CONTROL PRODUCT 2022

Assa Abloy – Pulse

Pulse is an electronic locking solution with self-powered cylinders and padlocks. This wireless access system combines the flexibility of electronic locking with the famliarity of mechanical security and requires no batteries or external power supply.

Bft – Compass

This access control system is capable of managing up to 32 entry/exit peripherals in a maximum of eight distinct zones with antipassback control. The system is entirely standalone and can be connected via USB to a personal computer for management and/or programming.

CDVI – iface

The iface biometric facial recognition unit offers high accuracy, high speed facial matching. In 1:N mode for 10,000 subjects, faces are identified, analysed, and compared to the database in less than one second. iface’s rapid facial matching provides a seamless user experience.

Dahua – VTO9541D Intercom

The VTO9541D apartment door station boasts a 10 inch HD capacitive touch screen that supports face, fingerprint, password, and card unlock with full duplex communication. Outdoor stations can be managed through the platform; support voice communication between mobile app and platform.

Hikvision – All-in-one Indoor Station

Intratone – SC-03 Intercom

Using wireless access control technology, Intratone’s SC-03 intercom enables real-time management and better accessibility for all users.

Residents can control access permissions on their preferred digital device, while the SC-03’s integrated pinhole video camera allows them to view visitors.

Paxton – Paxton10

Paxton10 provides access control and video management on a single platform. Combining next generation access control and video management on one user-friendly, online interface enables easy management of security of any site or multisites.

RBH – Axiom Xa

Axiom combines access control and alarm monitoring with video, building management automation, asset tracking, guard tour and visitor management and many more important security functions into an elegant and versatile security management solution.

Rosslare – AY-K35 Reader

The AY-K35 features multitechnology and OSDP secure channel communication to bring more versatility, scalability and security to physical access control – without the need to replace existing credentials.

Along with video intercom, the Android 10.0 unit serves as a home or office management centre featuring visualised interfaces.

With the built-in Hik-Connect App, users will enjoy the simple control and linkage among Hikvision devices. It also features integration with third-party applications.

Inner Range – Inception

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Inception is an integrated access control and security alarm system with web-based software built directly into the main system controller. The system is easy to access using a web browser on a PC, tablet or smartphone.

www.psimagazine.co.uk

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Same powerful system, new cameras, more choice.

Paxton10, our combined access control and video management system, is now suitable for more installations than ever before with the introduction of the CORE and PRO series cameras.

Cost-Effective CORE series

High Performance PRO series

4MP resolution 64GB on camera storage

8MP, 4K resolution 256GB on camera storage

Find out more about the Paxton10 cameras at

paxton.info/5280

See the full Paxton10 range at IFSEC 2022, stand IF4210

EDIT awards pages Apr22_000_PSI_apr14 30/03/2022 13:34 Page 8

PREMIER AWARDS 2022

DISTRIBUTOR OF THE YEAR 2022 ADI Global

Multi-times PSI Award winner ADI Global has over 50 years of experience in the specialist security sector and provides installers with security solutions and bespoke support services to meet the ever-changing demands of the industry. With more than 200 worldwide locations each product division has its own team of product specialists.

Norbain is a specialist security distributor of both IP and analogue technologies, boasting over £10 million stockholding of industry-leading brands – together with a guaranteed 98% availability of its catalogue lines. Norbain is also known as the home of the Vista technology brand.

Oprema

DVS

Formed in 2003, DVS has quickly established itself as one of Europe’s most successful multi-brand distributors of electronic surveillance products. A fast paced and energetic organisation, DVS reportedly holds the largest stock of Hikvision's 4K cameras in the UK and boasts a Hikvision training academy.

Dynamic CCTV Dynamic CCTV is a leading Hikvision Distributor to the CCTV industry in the UK. The company supplies CCTV equipment including digital recording systems, IP cameras and CCTV monitoring equipment along with many products from other manufacturers such as Ajax, TP-Link, GJD, Iiyama, TOA, Ubiquiti, Veracity and more.

Fortus

The purchase of ezCCTV in 2019 followed by the recent acquisitions of Enterprise Security Distribution and the remote CCTV monitoring company RE:SURE have given the enlarged group a turnover of £100 million, or an estimated 10% of the £1 billion Ireland and UK security product market.

Mayflex

Mayflex is a leading distributor of converged IP solutions including infrastructure, networking and IP security solutions. With specialist knowledge and experience the company brings together ‘best-in-class’ infrastructure, networking and security solutions to create a compatible, feature rich, value for money offering.

Nimans

Norbain

Nimans has expertly delivered technology for over 35 years.

During this time earning a reputation as the ‘go to people’ for technology products, services and solutions. Thanks to its rich heritage the company is able to say it has been there and had first-hand experience of how technology has reshaped and transformed business.

Now owned by EET, Oprema is a multibrand distributor of CCTV, fire alarm systems, access control, intruder alarm and data products to the trade. The company has been listed as one of the fastest growing Welsh companies and strives to help customers through the provision of training, access to an expert technical team and design of bespoke solutions.

Puretech

Puretech is the electronic security arm of the QVIS brand and has the mission to become a multidiscipline specialist of professional security and smart home products, supplying branded and exclusive solutions through its growing network of showrooms and account managers.

Quality Essential Distribution

Since establishment in 1997, Quality Essential Distribution has been supplying and distributing a diverse range of security consumables and equipment to the European security market and over the past 23 years has grown considerably and continues to do so.

Security Dynamics

Established in 2000, the company has grown to become a well respected supplier in the CCTV and video security market, distributing its products globally to installation companies, system integrators and authorised resellers.

Videcon

Videcon is a trade-only distributor of security products and services. Trading since 1995, Videcon’s expertise encompasses all aspects of security distribution from products to training and after-care service. It is the home of the Concept Pro CCTV brand comprising security products for IP, AHD and traditional analogue CCTV platforms.

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RF-Touch Wireless Intruder Keypad (with Capacitive Touch screen) >ih ha^b! ZaZ\Vci XdciZbedgVgn egdÒaZ ^h YZh^\cZY to complement modern interiors. It also features an easy to read graphical display and capacitive touch screen.

I]^h cZmi \ZcZgVi^dc G@E XVc WZ ÒiiZY l^i] Y^[[Zgent trims i.e. chrome, grey, black, white and has WVX`"a^i VgZV [dg ^chiVaaZg"heZX^ÒX Vgildg`# This new RF keypad comes with Proximity Tag Support for Contactless Setting and Unsetting the Alarm System.

Fully compatible with all HKC SecureWave control panels.

Features: Input Power: 4 Duracell DL123A batteries

Auto “Wake Up” feature

Current Consumption:

Sleek Individual Company Logo

Standby 25μA Transmit 40mA

Can be wired with 12V supply (no batteries)

Maximum 145mA

Size: 180mm x 112mm x 22mm

Proximity Tag Compatible

Weight: 310g

User selectable Coloured Trims

IEN 50131-3 Grade 2 Class II

Up to 2 wireless keypads per SW-10270 (1 on the Quantum 70)

BS 8243 & PD6662 Temperature: -10 to +40°C

www.hkcsecurity.com

Irish Technical Support: 01 4567 007 0800 1114599 UK Technical Support: 01706 838 746

An ASSA ABLOY Group brand

Experience a safer and more open world

EDIT awards pages Apr22_000_PSI_apr14 29/03/2022 19:33 Page 9

PREMIER AWARDS 2022

JOIN US FOR THE BIG NIGHT OUT!

Be sure to book your place at this year’s PSI Premier Awards Dinner for a great night of entertainment with friends and colleagues and you may win something yourself too!

N

ow that you’ve seen who the finalists are for this year’s PSI Premier Awards, it is time to book yourself and some clients, colleagues or friends a place at the Awards

DIGITISATION TRANSFORMS FAELSAFE “ Since implementing BigChange we have e slashed our administrative resource, we have removed every filing cabinet from the office, ffice, eliminated delays in invoicing and query resolutions and improved the efficiency of our engineers.” neers.”

Andrew Hutchinson, Director of Faelsafe

SCAN THE QR CODE TO READ MORE OR VISIT BIGCHANGE.COM

BigChange is the complete Job Management nagement Platform for fire & security businesses

4.6

Dinner on June 23rd at the exclusive Warren Weir venue at Luton Hoo where overnight accommodation is also available.

This year the Awards Dinner will be on the second day of the Next Generation Event and in the evening of the PSI Golf Day at which installers, distributors and guests will compete for the IFSEC Cup. Guests will enjoy a full evening of fine dining and entertainment including various acts and attractions to keep the party atmosphere going until the award winners are announced.

After the meal and award ceremony our guest speaker will help us get in the mood for the opportunity to bag some great prizes into the small hours with a casino night including Blackjack and Roulette.

We would encourage anyone who is thinking of coming along to book early as the numbers will need to be strictly limited.

We look forward to seeing you at the security industry’s big night courtesy of PSI magazine and its many sponsors.

For details of how to attend please contact David Lewis on 0208 295 8309 or email at david.lewis@proactivpubs.co.uk

EDIT Monitor PSI apr22_PSI_mar15 29/03/2022 18:26 Page 2

MIGRATION

All-IP without all the costs As the migration from PSTN to IP lines begins to ramp up, can installers update systems while improving business efficiency and offering additional end user value? Texecom’s new primary alarm communication service, Texecom Monitor, aims to achieve that goal ollowing successful testing in selected sites the UK-wide rollout of Openreach’s programme to migrate all of the phone lines and channels to All-IP is now in full swing with a deadline of completing the switchover by December 2025.

This move will affect not only voice calls but also lines of communication such as the link between alarm systems and the Alarm Receiving Centre (ARC). In most cases, in order for the panel to continue to be connected after switchover an installer will need to fit a device to the unit which, given the number of jobs this represents and the cost of fuel at the moment, is not going to be a simple and cost effective procedure. However there is another option.

Texecom Monitor provides a digital solution to the impending issue meaning that Texecom Premier Elite systems with SmartCom communicators can switch seamlessly and easily.

F

What is Monitor?

Launching in the UK, April 2022, Texecom Monitor offers SP2, SP2 Radio, DP2, DP3 and DP4 primary alarm signalling to leading Alarm Receiving Centres. The service is accessed from Premier Elite systems via dual-path SmartCom

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4G communicators which provide connectivity to all the major UK telecommunication networks, including O2, EE, 3 (H3G) and Vodafone.

In essence Texecom Monitor makes adding primary alarm communications simple and easy.

No messing about for installers in ordering bespoke equipment from ARCs for a particular, specific, site. No time-consuming wiring, programming and testing regime. No arduous ARC account setup process. Texecom Monitor is fully integrated with Premier Elite alarm systems making alarm signalling plug-and-play for the field alarm installer.

Managing and monitoring Texecom Monitor is setup and configured through a Texecom Cloud account, giving installers total control and visibility and the ability to manage ARCs, Texecom Cloud diagnostics and Texecom Connect app management all from the company cloud account.

Texecom Monitor makes adding primary alarm communications simple and easy. No messing about for installers in ordering bespoke equipment from ARCs for a particular, specific, site 43

EDIT Monitor PSI apr22_PSI_mar15 29/03/2022 18:27 Page 3

MIGRATION

(continued from page 43)

Security of service

Texecom Monitor has been designed from the ground up with cyber security at the heart of the cloud architecture and has been penetration tested by leading cyber security experts to ensure compliance with the highest standards.

Texecom’s cloud-based architecture that powers Texecom Monitor provides layers of resiliency and redundancy - ensuring reliable communications. With dual path, fully roaming 4G communications backed up with multiredundant cloud transport systems, Texecom Monitor is a service you can depend on as it exceeds EN50136 DP4 signalling uptime requirements and has achieved 100% uptime availability in the last twelve months.

The system provides the simple and seamless answer to going All-IP

The field-service app TexecomPro provides installers with all the tools to setup, configure and diagnose connectivity, on the go. For your customers, Texecom Connect puts users in control of their security systems. Available on Android or iOS, the Texecom Connect app allows users to control Premier Elite security systems directly from their compatible smartphone or tablet device.

The easy IP option

The Texecom Monitor digital platform can help raise service levels and reduce overheads for installation companies such as fuel costs and engineer on-site time in conjunction through the benefits of Cloud services. The system provides the simple and seamless answer to going All-IP whilst offering customers add-ons such as App management and control and increasing service levels to those with Premier Elite systems.

EDIT Gates PSI apr22_PSI_mar15 29/03/2022 16:14 Page 2

SECURITY

Branching out into gates?

The heightened interest in automated gates amongst both domestic and commercial customers has seen a significant number of security installers diversifying their portfolio of services to capitalise on this growth sector iven a conservative estimate of the electric gate market suggests that every year there are 80,000 new installations with an estimated worth of £170m, matched by 140,000 maintenance visits per annum with an associated value of £45m, it’s understandable why more and more installers are keen to access this lucrative market.

But while the skill set of most installers involved in electronic security and fire solutions will represent a good match for some aspects of developing a business involved in the installation and maintenance of automated gates, there is a clear requirement to undertake specialist training to become a competent automated gate installer.

Gate Safe was set up in 2010 following the death of two children in separate automated gate incidents in both instances, the accidents could have been prevented had the correct protocol been adopted. The charity acknowledges that there is now an improved awareness amongst many gate installers, regarding the various risks associated with an automated gate – and the steps that must be taken to mitigate these. However, there is a

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concern that given the lack of regulation within the automated gate industry – currently anyone can establish themselves as an installer without any formal accreditation - the temptation to start operating in this area without the requisite training is high, especially amongst those already working in a similar field such as CCTV and / or fire and security alarms. However, such a move is potentially fraught with possible perils …

There is a clear requirement to undertake specialist training to become a competent automated gate installer

Worth the risk?

For those who may be contemplating adding automated gate services to their current offering, it is important to understand the level of risk you will be exposed to in the event of ‘not getting it right’.

Obviously, if your business is involved in an installation – or maintenance contract – on a gate which causes a serious injury or death, the resulting damage to your reputation as a responsible tradesperson is both catastrophic – and long-lasting. Being held accountable for an accident which has such a profound impact on a person and / or their family is also morally devastating. And of course, there are the

45

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SECURITY

(continued from page 45)

For more information on Gate Safe training:

financial consequences of your negligent actions. Just last month in Ireland, a woman was awarded €8m in damages following a lifechanging accident caused by an automated gate. Hefty court fines (up to £250K) have been handed out and an installer has even been jailed for his part in the death of a woman who was killed by an unsafe gate. So, businesses are laying themselves open to potential litigation if they don’t adhere to the appropriate guidance – and few security businesses can survive the financial ramifications of being found guilty …

Installer check list

If you are looking to become an installer of automated gates, there are some essential principles that you should follow: - A risk assessment approach is required to identify the risks associated with any specific gate – never be tempted to adopt a ‘one size fits all’ approach. A suitably trained installer ensures that any automated gate is fitted with the appropriate safety features to mitigate any risks but always including no contact safety i.e., photocells which will stop the gate from opening or closing if it detects a person / car and safety edges which will reverse the gate away if it comes into contact with a person / car - Be aware of the physical surroundings of the gate setting and how these can impact on the safety of the installation, for example, are there any potential climbing aids in close proximity to the gate? Does the gate open onto a brick pillar creating a pinch point? Ensure there are no sizeable gaps around the gate or around devices associated with the gate, which could be deemed as potential trap or crushing points. The following guidance should be followed in terms of acceptable gaps, the gap must not exceed 100mm: • above and below the gate • between the pales of a railing style gate

A focus on safety devices is key but the majority of automated gate related accidents of late relate to single point failure resulting in the gate falling

46

• gap between the gate and the gate post on swing gates • in relation to the distance between the support post and the centre line of the gate in the case of a sliding gate.

- Sloped entrances which effectively create a reducing gap must also comply with this advice.

If the risks cannot be eliminated by design then electronic measures will be needed - A focus on safety devices is key but the majority of automated gate related accidents of late relate to single point failure resulting in the gate falling. Be vigilant about the need to deliver a structure that is intrinsically sound and pay attention to the latest guidance on various factors which can jeopardise the integrity of the gate, for example, the need to incorporate three hinges, not two – or at very least include a gate tether; fitting of multiple physical stops on sliding gates in both the open and closed position to negate the possibility of the gate over travelling etc - Encourage customers to adhere to the recommended maintenance routine and incorporate a warranty, either 12 or 24 months to cover any breakdowns / maintenance during the warranty period – within the price - Observe best practice by siting the gate’s manual release keys in a key safe, obviously make sure that all relevant customer contacts are aware of the location and that they are familiar with the access code and of course how to activate the manual release function

Installer advice

PSI spoke to Richard Jackson, founder of Gate Safe to seek his advice for anyone looking to enter the automated gate industry.

“My message to anyone considering becoming involved in automated gate installations is to take the Gate Safe training so that they can join the register of approved installers. By aligning your business with this credible register, you will not only demonstrate your company’s commitment to upholding the highest standards of professionalism and safety, but you will also be associated with the charity that pioneered the whole automated gate safety initiative – and was commended by the Health and Safety Executive for doing so. Anyone taking the training has access to a plethora of benefits which includes a training manual and regular training updates.”

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What’s so good about PSI Magazine?

Do you want to target security installers with your next marketing campaign? Here are some handy points to consider: PSI is the only UK magazine aimed solely at the installers/integrators of electronic security technology PSI is the only UK magazine that carries independent, third-party product testing PSI was the first UK security magazine to launch a regular podcast PSI interviews NSI Gold approved security installers to promote excellence PSI is the host of the Premier Awards, recognising innovation and contribution to the industry PSI has targeted advertising campaigns that include print, online, podcasts, e-blasts and social media PSI was the first magazine to launch an Open Door programme giving advertisers control over their online presence on the PSI website

From our own research we discovered that: Two thirds of PSI readers claim to have been influenced by the magazine when it comes to purchasing decisions Almost 40% of installers that read PSI do not regularly read any other UK security magazine

November 2020 – £4.00

These are just a few of the reasons why PSI (Professional Security Installer) is the best platform for you to promote to security installers. And we didn’t even mention the PSI Golf Day!

@psimagazine

www.psimagazine.co.uk

Professional Security Installer

MEET THE INSTALLER Iain Stringer of Synectics Security

PSI PREMIER AWARDS 2020 The winners are announced!

PRODUCT TEST Camect Camera Hub

If you want to reach installers, PSI should be your first choice Contact David Lewis on 0208 295 8309 | david.lewis@proactivpubs.co.uk

EDITOR’S CHOICE A look at the best new products

psimagazine.co.uk

FACING THE FUTURE How 2020 could change the security industry

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NEXT generation

EVENTS the future, secured Two new UK events for 2022 from PSI and Skills for Security seek to promote careers in the sector, raise product awareness and encourage personal development Next Generation events reflect the two sides of the security and fire installation trade: the next generation of talent we need to bring into the industry and the next generation technology available to them.

The two-day events will comprise a day of presentations held under the guidance of fire and security apprenticeship provider Skills for Security and include a programme of in-depth technology installation and application demonstrations and a table-top exhibition area featuring key manufacturers, service providers and recruitment companies. This will be followed by a networking dinner in the evening and a golf day on the second day in which players will compete for the IFSEC Cup. If you are looking to take on apprentices, strengthen your installation business through training and recruitment or want to find out about the latest security and fire technologies, don’t miss the two events at:

Warren Weir at Luton Hoo on 22nd & 23rd June 2022 Celtic Manor on 14th & 15th September 2022 REGISTER TO ATTEND www.psimagazine.co.uk/next There are a number of opportunities available to enable companies to take part in the new events For further details contact David Lewis

0208 295 8309 In association with

www.psimagazine.co.uk/next

supported by

EDIT skills apr22_000_PSI_mar15 29/03/2022 18:39 Page 2

SKILLS

Solving the skills shortage A look at how Skills for Security is helping to solve the industry shortage of engineers

F

or the past few years, the growing skills shortage within the security and fire sector has received much attention. With many experienced engineers taking their retirement or transferring industries, employers have struggled to find suitable replacements. There are not enough young engineers entering the industry, which has resulted in a fight over talented young engineers and increasing wages.

Skills for security have been looking at ways to support the Fire and Security industry skills gap; as a result in January we launched the Fire and Security traineeship programme designed to attract young 16-18 year old’s into the industry A traineeship is a skills development programme that includes an unpaid work placement and typically last from 6 weeks to 1 year, but they more commonly last up to 6 months.

Skills for Security traineeships are 14 weeks and as part of that employers are offered the opportunity to give trainees a placements for 90 hours over three weeks. This is a great way to see, meet and find your next employee.

It is a chance to grow your own talent without cost or risk to the business.

They have been developed to offer young people valuable work experience and training to prepare them for a job or apprenticeship.

The benefits are vast but the most frequently mentioned are that you: • get to know and work with a young person to see if they’re right for an apprenticeship or job in your business • be involved in a programme that suits the needs of the trainee and the business

A traineeship is a skills development programme that includes an unpaid work placement and typically last from six weeks to one year, but they more commonly last up to six months • develop current employees’ experience in training and mentoring • recruit new talent for your business • claim an employer incentive of £1,000 when a work experience placement has been completed Before the end of the traineeship these young people will be fully equipped to become an apprentice.

If you would like to get involved then please email l.forsyth@skillsforsecurity.org.uk

YOUR SKILLS QUESTIONS ANSWERED As part of this column you can ask David questions directly about training and apprenticeships. We will aim, to publish the question and answer in the next column. If you want to participate in this, then email info@skillsforsecurity.org.uk

How do I get involved in sponsoring or being at the conference of the PSI – Next Generation event?

Get in touch at: info@skillsforsecurity.org.uk

What training is available for our engineers?

We offer an array of online accredited technical courses, all priced competitively at £48 + vat. Feel free to use our discount code SfS20 for an additional 20% discount. Find out more on our website at: skills4security.com/courses

www.psimagazine.co.uk

Skills for Security is supporting the PSI Next Generation events in 2022 where you will be able to find out more about training, apprenticeships and technology.

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PRO AV

Adding AV to your portfolio Here we talk to Chris Godfrey of ADI about why the distributor added Professional Audio Visual (Pro AV) products to its range of services and find out why you should too

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n an article last year we reported that the distributor ADI was adding AV products to its portfolio following successes overseas. This month we caught up with Chris Godfrey, EMEA Senior Category Manager Professional AV at ADI, to find out why security installers should also be thinking about adding AV to their list of services.

How is the AV side of the business going so far in the UK?

“We see significant opportunity in AV for security installers to expand their businesses”

As a global organisation, we identified Residential and Pro AV as growth categories for ourselves and our customers, and we're focused on expanding our offerings across AV. We're very excited to build upon our successes of 2021 and grow in 2022, as we continue to expand the number of products, suppliers and the breadth of support we offer installers. The new relationships we built in 2021 are already delivering results, and as our sales teams work with our suppliers, our knowledge and expertise in this area are ever-growing. In 2022, we'll invest further in AV and expand our teams across sales, technical and category management, to provide the expertise that will take us to the next level.

Why do you think that those security installers that do not currently cover AV should do so? Is there a lot of potential in the market?

We see significant opportunity in AV for security installers to expand their businesses.

Specifically, there is a lot of opportunity in displays, which are gaining ground in applications previously covered by monitors, and also opportunities presented by audio applications (Commercial Audio, PA/VA, Audio over Ip). AV is such a big growth area, whether it's a project focusing on a commercial property, schools, hospitality, 50

retail environment, and more. At ADI, we're discovering each day that more installers who once focused on one aspect of security are now broadening their projects to include Pro AV.

For those who are unsure of what you mean by AV, what are the typical products/applications?

AV is an umbrella term for a vast array of products and services. We focus on key areas we believe will resonate with our security customers and will also be attractive to AV customers. There is a lot of overlap with applications for security and AV, especially in retail, hospitality, etc.

Whether it's a video wall or digital signage in a shopping complex, digital whiteboards and audio systems in schools, conference systems in corporate businesses, to smart home audio speaker systems in homes, Pro AV is now found in every aspect of our lives.

How are you helping security installers keen on adding AV to their list of services?

Education and providing the correct level of information is essential, and our Digital Branch showcases both our breadth of product across Pro AV and provides a source of knowledge for those looking to add AV to their services. Our sales and branch teams participate in regular trainings and are fully engaged with our suppliers to understand how their products integrate, so they can help customers add them to their next project to enhance the overall offer.

We are also expanding our Pro AV team, with additional technical experts and a dedicated UKI category management team being put in place.

These updates will further enhance ADI's expertise across all the AV solutions and support both our installers and suppliers, whilst providing an extra level of support to the sales teams.

How are you setting yourself apart from specialist AV distributors?

We're confident that the scale, resources and support that our security customers have come

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EDIT AV Apr22_000_PSI_mar15 29/03/2022 15:16 Page 2

to know and trust, will also benefit AV customers.

With 28 branches across the UK and Ireland, customers can access the products they need wherever they work in the country. And through our Digital Branch, customers can access technical information, product information and up to the minute pricing and promotions. This is all backed by our project support specialists and extensive sales team, who are always available to guide installers on what they need to help complete their projects on time and within budget.

Are you finding that your AV installers are now looking at security/fire systems?

We're finding that many AV installers are also offer some security installation/integration as part of the services they offer, and vice versa. AV is an adjacent space to security so there are several synergies. We look to empower installers with the support they need to expand their reach across security, fire, AV and beyond. For those who aren't currently offering AV, it becomes

another string to their bow, and they will be able to capitalise from this growing industry. As AV continues to become part of everyday life, we will make sure we have the latest products and technologies available to give installers the choice they need.

“For those who aren't currently offering AV, it becomes another string to their bow, and they will be able to capitalise from this growing industry”

Follow PSI for more news, views & comment

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CONNECTING THE SECURITY INDUSTRY

3JƤGMEP 7TSRWSV

IFSEC International 2022 is your unmatched opportunity to network and do business with the entire security buying chain, discover solutions and see real products put to the test across access control, video surveillance, cybersecurity and more.

Enhance your knowledge and grow your network through our series of online and in-person events.

ENQUIRE ABOUT EXHIBITING WWW.IFSEC.CO.UK

5 INDUSTRY SHOWS. 1 FREE TICKET.

This event is produced to the Informa AllSecure Standard

EDIT meet the installer apr22_000_PSI_may15 29/03/2022 17:56 Page 2

together raising standards

Meet the installer – Q&A Every month we talk to an NSI approved installer about life in the business. This month we take a look back at what installers told us recently when we asked:

Are there any customer requests that give you headaches?

Karl Jordan – Guardhall The drive by recent entrants into the security market such as Ring and Amazon has meant domestic clients expect smartphone compatibility. However domestic clients’ tech knowledge generally is not matched by their expectations so new phones, routers etc lead to difficult conversations around what a maintenance contract covers.

Jamie Allam – IPMSL One of the many issues we face is the uncertainty of requirements.

New and existing customer understanding, when the initial enquiries are made, is often very different to what is actually required.

It is our job to ensure we are prepared - as a company that eats, sleeps and breathes fire and security - for all eventualities to adapt to the customer and offer the best advice and way forward.

Another issue we face is managing expectations, especially when there is a request to be on site as quickly as possible, often next day. We always try to provide design and quotations in advance and highlight works programmes, but this is often met with a demand to start on site tomorrow.

David Salisbury – Zicam We tend to be aware of the common problems and requests and deal with them very proactively, this ensures smooth installations from specification to system handover.

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James Twigg – TIS (Total Integrated Solutions) We manage expectations and understand what customers want indepth during the consultation phases so that there will never be any nasty surprises at any stage of the project.

Our customers know they can call me or the wider team at any given time. I believe if you keep open, regular and honest communication - even in the rare instance that it’s bad news – people tend to be happy.

Nick Day – Armadillo Safeguards Not really. We have been around a long time and can generally anticipate the kinds of requests that customers are likely to raise, which means that we can address them proactively. But it's mostly about open communication at the start of the process. Most of our customers are very reasonable people and as long as you are clear about the available options from the outset, they understand. Getting that right is one of the keys to delivering smooth installations from specification to system handover.

Gavin Bell – A.Alexander & Son Not really, with 35 years’ experience I tend to foresee any issues before they arise and nip them in the bud.

Equipment is also so much more reliable and user friendly now than it was when I started so this removes a lot of problems that you would perhaps see in previous years.

Carlton Littleford – Carlton Alarms You still get domestic customers in bungalows asking for their siren box to be fitted on the chimney stack!

The client who wants a survey in the morning, the specification in the afternoon and fitted the day after!

With regards to CCTV many clients want to see a vast area with one camera and then read a number plate 100 metres away!

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PSI GOLF DAY

THE PSI GOLF DAY 2022 Sponsors include:

This year the PSI Golf Day and Premier Awards Dinner are planned for the 23rd June at Warren Weir at Luton Hoo. Have you got the skills to be a winner? he PSI Golf Day will be held on 23rd June at Warren Weir in Bedfordshire on the second day of the first Next Generation event with golf during the day and the PSI Premier Awards Dinner in the evening. Following the meal and presentations there will be after-dinner entertainment and a chance to unwind in the Warren Lounge.

During the day, the annual PSI Golf Day will pit the skills of the industry’s golfers against each other in Texas Scramble and Stableford competitions. This year, installers, guests, manufacturers and suppliers will also compete for the IFSEC Cup.

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There are plenty of prizes up for grabs – last year Brian Honan of Fortus won the Longest Drive (sponsored by CSL)

For those looking to stay overnight, Warren Weir has rooms to meet all requirements as well as those in the in the Parkland and Country Club.

A day to remember for all competitors and their guests - especially the winners!

The competition will take place on the second day of the first Next Generation event with golf during the day and the PSI Premier Awards Dinner in the evening For more details on taking part contact David Lewis on 0208 295 8309 Don’t delay, spaces are limited and book up very quickly!

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Get Recognised Get Registered

The Professional Register Raising Professional Standards in the Security & Fire Industry Recognising Competence and Qualifications for Individuals who Install & Maintain Security & Fire Systems.

Find out more or Register now at:

www.ctsp.org.uk

EDIT IFSEC Apr22_000_PSI_mar15 29/03/2022 17:27 Page 1

EVENTS

More than just exhibitions!

IFSEC and FIREX International return to the UK this year (17-19th May) at London’s ExCeL and there is much more to see and get involved with than ever before. Here we take a look at some of the attractions Converged Security Centre Exclusively demonstrating the value of unifying physical and cyber security for 21st-century threats, the Converged Security Centre (CSC) returns in 2022. Experience the best demonstration of how physical security and information technology fuse to provide a holistic solution.

LPCB Attack Testing Zone

IFSEC and FIREX International will be hosting a programme of CPD-accredited inperson training sessions dedicated to the installer and integrator fire and security community

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I

FSEC International welcomes thousands of global security professionals to explore innovative products and solutions and collaborate with the entire security community all under one roof, over three days but there is more to the show than an exhibition of new technology and services. Expect a busy couple of days with everything that is going on…

IFSEC and FIREX Training In 2022, and for the first time at IFSEC & FIREX International, installers, integrators and engineers will be able to attend focused, inperson training sessions to ensure they remain on top of the latest best practices in security and fire, and secure CPD points to keep up with the growing push for competency requirements.

Following Dame Judith Hackitt’s report into the failings at Grenfell Tower in 2017, installer competency in fire, emergency and security systems has been put under the spotlight, with a renewed push from government and the wider industry to ensure appropriate standards of quality are met. The ECS (Electrotechnical Certification Scheme) requirements for cards in the fire and security sector in England are changing as a result, with updated requirements to achieve both the Systems Technician (also known as the Gold Card) Level 3 cards and the Level 2 Operative Card, where work can be carried out and signed off unsupervised.

In line with the push for improved competency standards and updated CPD requirements that come with the ECS changes, and to support those looking to develop their expertise, IFSEC and FIREX International will be hosting a programme of CPD-accredited in-person training sessions dedicated to the installer and integrator fire and security community.

Watch live test sessions, carried out by professionals from the LPCB team to demonstrate the effectiveness of some of the most robust physical security equipment in the industry.

Technicians will put a range of security doors, perimeter fencing, shutters and covers to the test by attacking them with hammers, wire cutters and other handheld tools.

Engineers of Tomorrow The highly regarded Engineers of Tomorrow competition is designed to recognise and showcase the next generation of security and fire systems installers from across the UK. The competition helps to raise the profile of engineering apprenticeships and the opportunity they represent within the sector.

There are two separate competitions – one for electronic security systems, and the other for fire systems. Taking place at IFSEC and FIREX International in May, winners of the regional heats for both competitions will compete in a live installation challenge at the show. And this year, the winners of Engineers of Tomorrow will then proceed to the WorldSkills UK Live competition – the skills, apprenticeships and careers event.

Tech Talks Live IFSEC Tech Talks Live is an initiative designed to bring product and solution demonstrations directly to the security audience. Join in on the SSAIB stand to learn, watch live demonstrations and ask questions about the security products you use every day from the technical experts behind them on a live Q&A. Scan here for more information on the events and registration:

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DIR PSI Jan22_000_RiskUK_jan14 23/12/2021 00:45 Page 1

CCTV BOSCH SECURITY AND SAFETY SYSTEMS

ACCESS CONTROL ACCESS CONTROL

BOSCH PO Box 750, Uxbridge, Middlesex UB9 5ZJ

Tel: +44(0)330 1239979 uk.securitysystems@bosch.com www.uk.boschsecurity.com

KERI SYSTEMS UK LTD

DRIVING INNOVATION TO AN AIOT FUTURE

Tel: +44 (0) 1763 273 243 Fax: +44 (0) 1763 274 106 Email: sales@kerisystems.co.uk www.kerisystems.co.uk ACCESS CONTROL

DAHUA TECHNOLOGY UK & IRELAND Quantum, 60 Norden Road, Maidenhead, SL6 4AY

Tel: +44(0)1628 882210 Email: sales.uk@dahuatech.com www.dahuasecurity.com/uk

INTEGRATED DESIGN LIMITED Integrated Design Limited, Feltham Point, Air Park Way, Feltham, Middlesex. TW13 7EQ Tel: +44 (0) 208 890 5550

BETTER SECURITY, BETTER WORLD

sales@idl.co.uk www.fastlane-turnstiles.com ACCESS CONTROL

ZHEJIANG UNIVIEW TECHNOLOGIES CO., LTD. RBH SECURITY GROUP LTD F3 Enterprise way, Vale Business Park, Evesham, Worcs WR11 1GS

global.uniview.com info.uki@uniview.com

Tel 01386 425810 Sales.uk@rbh-access.com www.rbh-access.com

ONE SOLUTION. ONE COMPANY

CUSTOM DESIGNED EQUIPMENT Hoyles are the UK’s leading supplier of custom designed equipment for the security and access control industry. From simple indicator panels to complex door interlock systems.

• Indicator Panels • Complex Door Interlocking • Sequence Control • Door Status Systems • Panic Alarms • Cell Call & Affray Systems • Bespoke Products

IDIS GLOBAL 1000 Great West Road, Brentford, Middlesex TW8 9HH

Tel: +44(0)203 657 5678 Email: uksales@idisglobal.com www.idisglobal.com YOU SEE. YOU CONTROL

HOYLES

Tel: +44 (0)1744 886600 • sales@hoyles.com • www.hoyles.com

PARTIZAN Kresomyslova 384/17A, Nusle, 14000 Prague,Czech Republic

Tel: +420 608 496 889 www.partizan.global

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DISTRIBUTORS DOOR ENTRY STATE-OF-THE-ART WIRELESS SOLUTIONS

INTRATONE UK 114 Power Road Studios, Chiswick, London W4 5PY

Tel: +44(0)208 0379012 Email: info@intratone.uk.com www.intratone.uk.com

INTEGRATED SECURITY SOLUTIONS SECURITY PRODUCTS AND INTEGRATED SOLUTIONS

HONEYWELL COMMERCIAL SECURITY AWARD-WINNING, LEADING GLOBAL WHOLESALE DISTRIBUTOR OF SECURITY AND LOW VOLTAGE PRODUCTS

Tel: +44 (0) 844 8000 235 securitysales@honeywell.com

INTRUDER WHEN SECURITY IS ART

ADI GLOBAL DISTRIBUTION Distributor of electronic security systems and solutions for over 250 leading manufacturers, the company also offers an internal technical support team, dedicated field support engineers along with a suite of training courses and services. ADI also offers a variety of fast, reliable delivery options, including specified time delivery, next day or collection from any one of 28 branches nationwide. Plus, with an ADI online account, installers can order up to 7pm for next day delivery.

Tel: 0161 767 2990 Fax: 0161 767 2999 sales.uk@adiglobal.com www.adiglobal.com/uk

AJAX SYSTEMS Unit No: OneJLT-06-23, OneJLT, Plot No. DMCC-EZI-1AB, Jumeriah Lakes Tower, Dubai

Tel: +380445381310 Email: support@ajax.systems www.ajax.systems MANUFACTURER OF INTRUDER ALARM EQUIPMENT

DISTRIBUTOR OF SECURITY AND FIRE SOLUTIONS

FORTUS Fortus is a distributor of security and fire solutions.

We are the largest privately owned, B2B security distribution company trading across the UK & IRE within the key industry verticals of CCTV, Intruder, Access and Fire products. With more than 20 years’ experience in technology distribution with key brands, we can support you with any size project as well as offering next day delivery.

Tel: +44 (0)1462 708820 www.fortusuk.com

HKC SECURITY LTD James Hill Street, Littleborough OL15 8AE

Tel: +44(0)1706 373560 Email: ukinfo@hkc.ie www.hkcsecurity.com

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WORLD-LEADING MANUFACTURER OF ELECTRONIC SECURITY EQUIPMENT

SECURE ALARM SIGNALLING

PYRONIX LTD Secure House, Braithwell Way, Hellaby, Rotherham, South Yorkshire S66 8QY

Tel: +44(0)1709 700 100 sales@pyronix.com www.pyronix.com

BT REDCARE We’ve over 35 years of experience in the fire and security industry.

Prepare and protect homes and businesses with our alarm signalling systems. From fast and affordable to best in the business, you can get every customer future-ready for all-IP. Simple to install, with a

SECURITY YOU CAN TRUST

choice of fixed IP and wi-fi connected options. Dual SIM and roaming 4G for resilient wireless signalling. Many of them also come with no upfront costs and all with a 10-year guarantee and 24/7 support.

TEXECOM INTRUDER Bradwood Court, St Crispin Way, Haslingden, Lancs BB4 4PW

Tel: +44(0)1706 212524 sales@texe.com www.texe.com

RECRUITMENT PLACING THE BEST CANDIDATES IN FIRE & SECURITY

Tel: 0800 800 628 Email address: redcare@bt.com Twitter: @BTRedcare Website: www.redcare.bt.com

SOFTWARE SOLUTIONS FIRE & SECURITY MANAGEMENT SOFTWARE

INSTALLERPRO TECHNICAL RESOURCES LTD

PO Box 1288, Chelmsford, Essex CM1 9BQ

Rivermead House, Hamm Moor Lane, Addlestone, Surrey, KT15 2SF

enquiries@installerpro.co.uk www.installerpro.co.uk

01932 837 777 info@tecres.uk.com www.technicalresources.co.uk/

SOFTWARE SOLUTIONS

SECURITY SECURE CONNECTIVITY PROVIDERS

WEBEYE LTD 6a Hazel Court, Blidworth, Nottingham NG21 0RY

0115 7149990 sales@webeyecms.com

CSL GROUP T: +44 (0)1895 474474 sales@csl-group.com @CSLGroupLtd www.csl-group.com LIFE SAFETY EQUIPMENT

C-TEC

www.webeyecms.com

STORAGE YOUR CLOUD. YOUR WAY

SEAGATE STORAGE

Challenge Way, Martland Park, Wigan WN5 OLD United Kingdom

60 Norden Road, Maidenhead, Berks SL6 4AY

Tel: +44 (0) 1942 322744 www.c-tec.com

+440208 7127 4477 www.seagate.com

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APPOINTMENTS

APPOINTMENTS Mark Taylor

Lauren Jones Lauren Jones has joined Astra Security as an Operations Administrator and will be supporting the installations team through all areas of administration. Her main focus will be on customer service.

Lauren previously spent seven years within the retail sector, for Lakeland, and worked at two main stores, as well as at a Christmas pop-up.

Lauren said: “I’m really excited to be joining the team, and looking forward to having a change of career, working with a dedicated team and multiple projects. My previous experience can offer valuable insight into how stores operate when engineers visit and tracking stock movement between stores and suppliers.”

Steve Carroll Comelit-PAC has announced the appointment of an additional Export Manager, to support growth and capture the emerging global opportunities for its PAC Access Control portfolio.

Steve Carroll joins the team in the newly formed role with 30 years’ experience working for SMEs as well as larger businesses, gaining valuable insights across many sectors and regions.

Steve says: “In my new role, I am ready to utilise my experience, strong network and understanding of the markets, to introduce customers, new and existing, to our product and service portfolio.”

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RISCO Group has announced the appointments of Mark Taylor as UK & Ireland Managing Director.

With over 30 years’ security industry experience and a previous spell leading the UK operation from 1991-2005, Mark’s deep insight and experience has been recruited to deliver the UK & Ireland operation’s vision and growth strategy incorporating a range of new product and service initiatives.

Mark recently led the rollout of the ECHO (Electronic Call Handling Operation) project, in conjunction with the BSIA, FIA and FSA, combining current call handling systems into one nationally recognised effective police response to emergency alarms.

David Bowles Technical Resources has announced the appointment of David Bowles as a full Company Director following his purchase of a 15 per cent stake in the recruitment agency, which specialises in serving the telecoms, IT, fire and security, mechanical and electrical sectors.

David advances to the new role after starting with the company as an apprentice twelve years ago, and then steadily working towards the position of operations director – a job he has held for the past four years.

Alan Derry, Managing Director at Technical Resources comments: “We’re delighted with David’s promotion. It’s very well-deserved and demonstrates our commitment to training and advancing members of our own team. His personal investment in the organisation illustrates a secure and long-term future for Technical Resources.

“David will continue working on our HR strategy, which is focused on building a team of additional directors and senior managers, offering opportunities for everyone within the business to progress.”

Paul Monaghan Field service management software provider BigChange has announced the appointment of Paul Monaghan as its first Chief Sales Officer, responsible for accelerating BigChange’s growth domestically and internationally.

Paul joins from Lead Forensics where he was Global Sales Director. Before that he led sales and channel activities across 22 countries for cloud collaboration company Intrado.

His appointment is an important step in BigChange’s development.

Paul says: “It’s great to be joining BigChange, at this phase of its growth. I’m excited by the prospect of driving growth and sustainability for field service firms worldwide.”

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