industry focus | advisory
how can we
future-proof accountants?
PrimeGlobal CEO Steve Heathcote explains the need for accountants to develop an advisory mindset in order to grow and sustain client relationships from the outset, with training delivered through Consultancy Labs, using a blended approach to coaching in cooperation with experienced partners
APRIMEGLOBAL s the trusted advisor status is enhanced, with businesses increasingly looking for services beyond accounting, audit, tax and compliance, so is the demand for advisors to help guide businesses’ financial futures and evaluate different types of transaction. This trend has created opportunities for many firms, but also presented firms with a challenge to shift the mindset, build staff capability in core professional skills, and innovate. For some it is a real paradigm shift. Core service lines are automated and delivered through the cloud. With automation, higher-level skills are needed from the start of the client relationship to provide value. Clients need accountants with an advisory mindset who are able to see the business through their eyes, look at their business in a different way, demonstrate innovation, show emotional intelligence, communicate effectively and provide relevant business insights. Trusted advisors will be needed more than ever as clients transform their businesses postCovid. However, it is no longer possible to learn these skills as an apprentice on the job by completing routine tasks and moving up to manage an audit. With automation, these skills are needed from the get-go. Accountants may struggle to have the right mindset and be ready to embrace these
professional skills. This reminds me of an old joke: what is an extroverted accountant? The one who looks at your shoes when he is talking to you rather than looking at his own. This still has some resonance, and needs to change for the profession to stay relevant in the new world. This is a challenge, especially now when the apprenticeship model is no longer relevant. At PrimeGlobal, firms realise these skills can be taught, but they need to be taught from the moment someone joins the firm.
IN THE PRESS
Press clips of PrimeGlobal 2020 PR coverage
However, it takes new interventions and a blended approach to develop confidence and help professionals embrace the value the advisory approach creates. At the moment, PrimeGlobal’s approach to assisting member firms in developing advisory skills is focused around: • Simulating scenarios so professionals can learn from real case studies and problems, guided by experienced advisors; • Creating opportunities to develop an advisory mindset with clients; • Ensuring professionals have the right knowledge – the toolkit to apply when needed.
SIMULATING SCENARIOS
Steve Heathcote, PrimeGlobal
34 | November 2020 | International Accounting Bulletin
Many PrimeGlobal firms organise Consultancy Labs where teams are able to practice an advisory mindset using real case studies, with the benefit of guidance offered by experienced partners. PrimeGlobal US firm Lutz organises consulting consortiums, where young professionals join together to do a mock lunch meeting, where partners coach the team on the questions to ask and how to think like a consultant. Ron Nebbia, consulting shareholder who leads this programme at Lutz, says consulting consortiums help young professionals better