System desing intra

SYSTEMS

Faculty : Prof. Deepankar Bhattacharya Presentation by : Priscilla Macwan PG 4th sem Graphic design

Introduction

System thinking is the process of understanding how things influence one another within a whole.

Concept of system is dynamic and complex whole interacting as a structural functional unit.

Its a influence study of flow among the different elements that compose the system.

System (salon)

System Mapping Relations within the Components Process of how the system works ( one episode/ situation/sequence fo a activity for customer)

System Mapping

These are the component related to the salon system.

Relationships within components

All the cmponents are interrelated within the sytem to form a systerm.

Process ( situation )

One episode of the system showing the process for the customer how the system works

Cybernetics

Infomation & Communication flow Design opportunities Problems & Problem solutions Enhancing consumer experience

Information and work flow of the system

Enquiry

Customer

Payment

Booking

Reseptionist Customer who had got a appointment and has to wait for some time for a service

Admin

Waiting room

Different service that a customer undergoes which salon offers

Appointment

body care

Admin is the first flow where the customer can as if their is any inquire about the service they offer , or the payment done after the service or booking an appointment

Service

hair care

beauty care

washroom

Information and communication flow There is no such area for waiting There is no such soothing atmosphere which a salon should have.

Lack of proffessionalisum, as one person handles the whole system.

Great hygiene and cleanlyness issues, as sponges which are used is not so clean enough, gown which are given to customers are not tidy.

System

Service

No means for the customer who are waiting.

Lack of professionalism, talking over call, while giving service.

Lack of customer attaintion.

Customer

Design Opportunities No care fo hygeine is taken

Poor space management.

The sponges which are used for customers are not clean enough.

No space for waiting area.

The cosmetic shelf for selling items is within the shop and within the beauty area.

Other equipments are also not cleaned frequently The changing gown is also not tidy, and washed frequently.

Hygiene

Space

System (salon)

No branded products are used. less products compared to demand and supply.

Equipments

lack of professionalisum No first aid box in the salon, for the first aid injury.

Service

Study of space rest area/ strecher/ bed/ massage bed wash basin/ wash room area/

beauty area/ mirror desk/ cosmetic shelf waiting area/ bench / two people can sit beauty area/ waiting area/ cosmetic store shelf/ refrigerator

beauty area/ salon equipments shelf/ cosmetic shelf/ television desk

Parking Area/ Entrance

Parking area

Waiting Area

System (salon)

space

Rest Room Area

Beauty Area

Parking Area

There is no such waiting are in the salon.

There is only one bench or a stool which hardly occupies two peple simultaniously.

Waiting area is within the beauty area

Rest room is consist of comparitiveyly smaller space Contains one wash basin and a bed to rest or a massage bed . which is hardly of any use.

Beauty area has two slaon chairs. a huge mirror followed by a dressing table desk.

It is consist of a large shelf of selling beauty products, perpendiculat to it which disturbs the customer if others want to

parking area is very large comparitively for only one two wheeler This area is not used for any other purpose.

System(space) bifurcation Rest Room Area

Existing System (salon)

Waiting Area

Beauty Area

Parking Area

Design Intervention

Waiting Area

BENCH FOR SITTING FOR ONLY TWO COSMETIC STORE

Beauty Area

SALON CHAIRS

Comparitivly less space for the customers to wait. (only two coustomers can accomodate that to with discomfort) The cosmetic store is right perpendicularly to the salon chairs. ( customers who are being attended get disturbed when other customers want to buy the things / see the products / inquire about it ) As the salon chair occupies more space the customer has to move from itz place just to make other people obseve the things/buy/ inquire.

Redesigned space rest area/ strecher/ bed/ massage bed wash basin/ wash room area/

beauty area/ mirror desk/ cosmetic shelf

beauty area/ cosmetic store shelf/ refrigerator

beauty area/ salon equipments shelf/ cosmetic shelf/ television desk

Waiting area

Parking area

Comparison Rest Room Area

Waiting Area

Waiting Area

Parking Area

3D models of space

THANK YOU