Video Remote Interpreter services are also available 24x7 through a network of conveniently located computers on wheels for immediate access to Sign Language interpreters, Spanish and a number of other spoken languages. For more information about Interpreter Services, look for the “Interpreter Services” quicklink on PresNet Homepage) – please ask your Volunteer Program Manager to assist you with accessing PresNet. PHS trained staff – list of staff members can be accessed through PresNet, under “Interpreter Services” 4. Family members can be interpreters only if the patient declines the offer to have the assistance of a trained medical interpreter. This decision must be documented in the patient chart. Minor children cannot serve as medical interpreters except in life-threatening or emergency situations. 5. Any discussion of vital medical information requires a hospital qualified (trained) medical interpreter to be used for patients with limited English language skills. Your Role in Medical Interpretation and Cultural Competence: •
You acknowledge that every patient is entitled to free interpretation services by a qualified (trained) medical interpreter, 24 hours per day/365 days per year regardless of native language, or ability to speak or understand the English language.
•
You acknowledge that a patient has the choice to use a family member instead of a trained interpreter, as long as the following is true: 1. The family member is not a child (under the age of 18) unless emergency circumstances apply; 2. The patient has been informed that he or she is entitled to free medical interpretation services; 3. The patient’s choice has been documented in the medical record.
You agree to abide by the policies and procedures described in this training and to treat all patients, members, and co-workers with respect and dignity regardless of nationality, race, ethnicity, or ability to speak or understand the English language.
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