and Proven 2 0 2 0 A N N UA L R E PO R T
Presbyterian Villages of Michigan Presbyterian Villages of Michigan 2021 Board of Directors
Presbyterian Villages of Michigan Executive Team
OFFICERS Roshunda L. Price, Chair Gary Ley, Chair for Finance George Millush, Chair for Audit Henry Johnson, Chair for Governance Johnnie Jackson, Chair for Strategic Planning Ken Hollowell, Chair for Facilities Advancement Ted Payne, Chair Operations Committee Duane Lewis, Co-Chair for Operations Committee Katrina Summersett, Assistant Secretary Brian W. Carnaghi, Treasurer Roger L. Myers, President & CEO
Lynn Alexander Senior Vice President and Chief Marketing Officer Brian W. Carnaghi Senior Vice President of Finance and Business Development (CFO) Chelsea Eisele Executive Director, Vista Grande Villa Shannon East Executive Director, Lakeshore Senior Living Jessica Gross, R.N. Administrator, The Village of Rosebush Manor Mary Catherine Hannah Executive Director, The Village of Hillside and Perry Farm Village LaDonna Holley Senior Vice President & Chief Diversity, Equity, Inclusion, and Social Justice Officer
DIRECTORS William L. Ball James Colson Kenneth L. Hollowell Johnnie C. Jackson Henry Johnson Duane M. Lewis Esq. Gary Ley George B. Millush, Jr. Martha Nield Ted L. Payne Roshunda L. Price
Rev. Dr. Louis Prues E. Kern Tomlin Charles P. Tommasulo Brad Townsend Ex-Officio: James S. Gompers Roger L. Myers Director Emeritus, Natalie E. Brothers
David M. Miller Executive Director, The Village of East Harbor Paul J. Miller, CFRE President, PVM Foundation Roger L. Myers President and CEO Katrina Summersett Director of Risk Management and Quality & Corporate Compliance Officer Erica Thrash-Sall Executive Director, McFarlan Villages Michele White Executive Director, The Village of Westland
Presbyterian Villages of Michigan Foundation 2021 Board of Directors
As with every organization and every person in the world during 2020, the Novel Coronavirus (COVID-19) global pandemic was our dominant focus. From the onset and throughout the pandemic, PVM consistently approached the unprecedented challenges faced, with… • Calm • Compassion
• Confidence • Reassurance
These four words served as our guiding principles and were key to our continued sustainability, growth, and fulfillment of, and dedication, to our mission in 2020. We are deeply grateful to everyone who is associated with PVM for their tremendous dedication, courage, patience, persistence and prayers. Their determination and resiliency was inspiring. Thank you all! We also recognize the enormous stresses placed on all of us. Our lives have been forever impacted by the consequences of the pandemic with the related changes, fears, losses and grief. Although addressing the pandemic was PVM’s clear priority in 2020, we were able to make steady and continuing strong progress in achieving many of the initiatives contained in our strategic plan. These initiatives fall under four system-wide strategic directions: - Invigorate Residential Settings - Accelerate Growth of Home & Community Based Services (HCBS) - Strengthen Systems Through Investments - Deliver Ever-Improving Value
OFFICERS James S. Gompers, Chair Robert R. Schroeder, Vice Chair Donald A. Lindow, Secretary Brian W. Carnaghi, Treasurer Paul J. Miller, CFRE, President, PVM Foundation
PVM’s efforts have also remained Mission Focused, Transformational, Human Centered, Purpose Oriented and Technology Driven.
DIRECTORS Linda Bomberski Brian W. Carnaghi John H. Denler, Jr. Elmer Dixon James S. Gompers Paul J. Hubbard Henry Johnson Thomas E. Kimble Duane M. Lewis Donald A. Lindow
Greetings Friends and Stakeholders of PVM!
Some of PVM’s notable achievements in 2020 include:
Lisa Machesky Robert V. Peterson Robert R. Schroeder John E. Utley Mark Wallace Michelle Williams
• Progress with the planning and implementation of the affordable continuum of accommodations, services, programs and care at four existing communities (the “Aging In Place Affordable Communities”) • The Village of Lake Huron Woods, Fort Gratiot Township (Port Huron)
Ex-Officio: Roshunda L. Price Roger L. Myers
• The Village of Westland, Westland • The Village of Oakland Woods, Pontiac • McFarlan Villages/Court Street, Flint
Staff and volunteers deliver groceries, donated food, and meals door-to-door. We have had an amazing turn out of donated PPE and cleaning supplies to help keep our Villages stocked.
• New management agreement for Lake Huron Woods (Fort Gratiot Township), effective March 1, 2020.
2020 ANNUAL REPORT • Continued growth of PACE Central Michigan (in partnership with the Michigan Masonic Home) with increased participants enrolled at the Mt. Pleasant Center.
• Continued planning and renovations commenced on the Hamilton-McFarlan Community Health Center, a federally qualified health center to be located within Court Street East senior community in Flint.
• Continued expansion of CareSync Solutions LLC (a collaboration with Homestead Home Care and Advantage Living Centers) services and programs.
• Diversity and Inclusion Commitment Statement (approved in 2013) expanded to include Equity and Social Justice and renewed commitment and ongoing planning to identify specific actions to achieve diversity, equity and inclusion throughout the PVM organization and its communities. • Development and approval of the Summer Enrichment Program that will be launched with interns during the summer of 2021. • New statewide philanthropic campaign (the “Campaign for the Ages” or the “Campaign”) established by the PVM Foundation in support of the Age In Place Communities with an initial goal of $15 million (recently increased to $19.5 million). The Campaign enjoyed early success in receiving major grants.
• Renewal and expansion of the management agreement with Vista Grande Villa (Jackson) effective January 1, 2021. • Recruitment, election and onboarding of four new members to the PVM Board of Directors with terms beginning on January 1, 2021. • Recognition of departing members of the PVM Board of Directors with terms that were completed as of December 31, 2020 • Updated PVM’s Board of Directors Bylaws and revised the system-wide committee structure (corresponding committee charters will be adopted in 2021). • Recruitment and selection of new staff colleagues, including a few executives and administrators.
• Planning and due diligence on significant tax-exempt (combined bank and public bonds) financing and refinancing for the PVM Obligated Group with successful closing completed on September 30, 2020 with favorable economic terms and conditions
• Major changes were made to some of PVM’s employee benefit programs in collaboration with the Board of Pensions of the Presbyterian Church U.S.A.
• Preparations for the debt refinancings at The Village of Holly Woodlands I and the Redford Cottages at The Village of Redford (closings occurred in early 2021), providing economic benefits to the communities and to PVM.
• Unmodified (clean) opinions received for the independent financial audits of all entities managed by PVM.
• Sought out and secured various forms of available financial support and assistance that were associated with COVID-19 and the economic hardships that were created by the pandemic.
• PVM virtually hosted the 2020 summer meeting of the LeadingAge Minnix Leadership Academy.
• Final planning, groundbreaking and commencement of construction for the major expansion at The Village of East Harbor (Chesterfield Township), including new independent living (Harbor Inn) and wellness center.
• Groundbreaking and commencement of construction of the Sunrise PACE Center by Region VII Area Agency on Aging on the Lake Huron Woods campus.
• Strong and passionate advocacy in local communities, Lansing and Washington DC.
• All system-wide events were effectively planned and executed.
• Several presentations by PVM staff members (most were virtual) at local, state and national meetings.
• Continued deployment of new technologies across the PVM system, partially accelerated by the pandemic. These included resident communication devices, telehealth systems, strengthening support to remote work settings, improved connectivity/speed and much more.
Thank you for reviewing the following pages of this Annual Report. Please pass it along to others and encourage them to become better acquainted with PVM and, with your support, all that we are doing. We hope that you will also stay in touch with PVM through social media and by visiting our website (www.pvm.org) on a regular basis.
• Commencement of comprehensive renovations to University Meadows I (Detroit) in partnership with Develop Detroit.
In mid-2021 we are now, finally, very close to the end of the pandemic. Each day is dawning brighter and brighter. We are very excited about PVM’s future!
• Low Income Housing Tax Credit (LIHTC) applications submitted for proposed new affordable housing development adjacent to Hartford Village (Detroit) in partnership with Wallick Communities.
With warmest regards and deep gratitude,
• Expansion of PACE Southeast Michigan (in partnership with Henry Ford Health System) with new Centers opened in Eastpointe and Pontiac and planning for new locations in Detroit, Westland and other future locations.
Roshunda L. Price Chair - PVM Board of Directors
Roger L. Myers PVM President & CEO
Presbyterian Villages of Michigan 2020 HIGHLIGHTS
TESTED AND PROVEN The Year 2020 was envisioned to be filled with growth and innovation for PVM. Alas, we were challenged beyond imagination and called upon to reach into ourselves and find strength we did not even know existed. From experiencing the loss of our friends and families, as well as our PVM family, to risking personal health, and quarantining for some, we have been tested beyond measure. Concern for residents and their families, as well as working hard to keep them healthy and engaged, required PVM staff and board members to invent new ways of providing the Service Excellence for which we are known. Yes, we have been tested beyond measure, yet have proven ourselves to match the challenge. We created task forces which resulted in sufficient supplies of PPE now and into the future. We also created protocols for communication, testing and infection control. We became one of the first sites for vaccinations and hosted clinics which made these available to all. In addition, 136 PVM frontline workers received assistance from the PVM Foundation to help them through the pandemic. Technology enhancements were purchased to reduce social isolation and keep residents connected with family and friends as well as remain active. Residents and their families, as well as generous donors joined us in battling the challenges. We are deeply grateful for your support. We are not on the other side of this pandemic yet but are showing major signs of emerging stronger: TESTED AND PROVEN
For many of our staff members who bravely provided Service Excellence on-site this was what they experienced daily. Our thanks go out to them! We appreciate all of you!
2020 ANNUAL REPORT
we lovingly remember those we have lost PVM joined LeadingAge in a national moment of unity and remembrance for lives lost to COVID-19 on January 19, 2021 at 5:30 pm EST. Organized by the Presidential Inaugural Committee, communities across the country participated by illuminating buildings, ringing church bells, holding a moment of silence and lighting candles. Pictured below, The Village of East Harbor in lights.
Google Nests and Grandparents
Going Above & Beyond
“I was at The Village of St Martha’s helping my sister and
accidentally threw out a favorite pair of her shoes which were a gift from me. Administrator Andrea Felice went above and beyond and retrieved the shoes after several attempts. Thank you for the great care that you provide every day.”
- Jill Moore, sister of resident Darlene Watson
Connection with family and friends is extremely important for health and well-being. Through generous support from LeadingAge nationally and Wayne State University, we were able to provide Google Nests to interested PVM residents. Shown here is the joy of a grandparent on one of her daily visits with her granddaughter. Grandparents have been playing a key role in providing support to their children and grandchildren. It has long been known that grandparents play an integral role in a child’s successful development. That has never been more true than during these times. With schools having been shut down in some instances and remote learning being a focus, parents of school age children have been especially impacted. Some grandparents at PVM have been helping out with schoolwork and spending quality time with their grandchildren providing much needed stability for their families.
Presbyterian Villages of Michigan 2020 HIGHLIGHTS
Sunrise PACE Coming to Fort Gratiot and Surrounding Communities PVM leadership was pleased to participate in a ground breaking ceremony for the new PACE location coming to Fort Gratiot. The center will be on the campus of Lake Huron Woods and play a significant role in offering choice of services to the local communities. It will serve Huron, Sanilac, Tuscola, and St. Clair counties. This goal of Region VII Area Agency to provide a complete campus will be an exceptional match for PVM’s The Village of Lake Huron Woods for housing and for Lakeshore Presbyterian Church participants. Together we will provide a total continuum of care. “It was a perfect location to fill that need,” according to Stacey Dudewicz, of the Region VII Area Agency on Aging. From right to left: Roger Myers, Mary Catherine Hannah, Tom Adams (President of Birchwood Construction Co.), Linda Rhodes-Pauly (President of PFDC/HAH/Hillside Board) Ken Ostrowski (Chair of PFVA Board), Abe Manthei (The Manthei Group), and Garret Manthei (The Manthei Group)
Harbor Cottage at The Village of Perry Farm Shows Promise for the Future After several years of planning and market studies, The Village of Perry Farm in Harbor Springs held the ground breaking on August 27th. While social distancing and proper protocols were observed, it was a celebration which gave appropriate honor to this noteworthy endeavor. We have long known that a major need exists for memory care and assisted living in Harbor Springs and the surrounding area. This matches national trends for the growth in this arena.
The PACE project is about 25,000-square-feet, with a 3,000-foot day program for older adults and about a 3,000-foot center that is inter-generational and low-income. The program also plans to offer a low-income childcare facility. There will be a six-room, small home style facility for individuals who need further assistance so they do not have to commute to the PACE Center. They can get care right at the center and then transfer back to their home upon recovery. PACE (Program of All-Inclusive Care for the Elderly) is a comprehensive, fully integrated, provider-based health plan for people who would normally need a nursing home level of care. PACE organizations provide medical care and long-term services and supports required by frail older adults. These include primary and specialty medical care; in-home services; prescription drugs; specialty care like audiology, dentistry, optometry, podiatry and speech therapy; physical therapy, occupational therapy or rehabilitation services; respite care; transportation; adult day services and more. As a partner in two successful Michigan PACE programs (Southeast Michigan and Central Michigan) as well as a future neighbor on the campus, PVM is looking forward to our important work together. This campus will be another component of our strategic plan. Congratulations to Region VIII Area Agency on Aging and all of its partner organizations!
Speakers at the ceremony included Roger Myers, President & CEO of PVM; Linda Rhodes-Pauly, Chair of the Perry Farm Board; Bonnie Kulp, Executive Director, Harbor Springs Chamber of Commerce; Tom Adams, owner of Birchwood Construction; and Mary Catherine Hannah, Executive Director of The Village of Perry Farm. When completed, Harbor Cottage will provide 20 beds for memory care and fill a large gap in the geographic area in terms of services offered. Harbor Cottage will join with the Village of Perry Farm and The Village of Hillside in providing a variety of options to allow seniors to remain in their communities with a Service Excellence style of support and care.
Bob Brown, CEO for Region VII Area Agency on Aging giving remarks and joined by stakeholders for the project. To the right is a rendition of the site.
2020 ANNUAL REPORT
The Village of East Harbor Launches New Housing and Services The Village of East Harbor (VEH) in Chesterfield Township has launched an exciting expansion to its campus. On October 20th, a groundbreaking was held for a new mid-rise building, the East Harbor Rehabilitation and Wellness Center and our new ranch apartment homes with one and two car attached garages. Many government and banking officials were in attendance. This project was selected as a result of in-depth focus groups and surveys as to what would be of interest to prospective residents and because of long waiting lists for many years at the community. As a “life plan community” VEH offers residents a range of options to meet their needs as seniors age and needs change. The new additions to the community will join a variety of independent living apartments and cottages, as well as the full range of care options. These include enhanced living, assisted living, memory care, short term rehabilitation, skilled nursing care, long-term nursing care and respite services.
From right to left: Roger Myers, PVM President & CEO; PVM Board members Paul Rau, George Millush, Bill Ball and Dave Imesch Ranch apartment floor plans and interior rendering (top). Mid-rise apartment floor plans and interior rendering (bottom). LEFT: renderings of the 4 unit ranch home (top) and east elevation apartments (bottom).
VEH is already receiving deposits with interest being quite high. Residents are slated to move in this spring. Check out our Facebook page for updates.
Access to Meals What kind of life-changing magic happens when a philanthropist’s generosity meets an entrepreneur’s drive in the midst of a global pandemic? The kind of magic that served 10,000 healthful, delicious meals over ten weeks to PVM’s family of communities during the pandemic’s stay-at-home period, and the kind of magic that nurtures body, spirit and dreams. PVM is so grateful for the generosity of Detroit’s David Provost and Gary Torgow through their endowment with the Community Foundation for Southeast Michigan for making this happen.
HEALTHFUL, DELICIOUS MEALS OVER 10 Weeks to PVM’s family of communities in Detroit during the pandemic’s stay-at-home period
Presbyterian Villages of Michigan 2020 HIGHLIGHTS
Live and In Color PVM 75th Anniversary 2020 Un-Gala! We were not able to gather together for PVM’s 75th Anniversary Gala so we went virtual. During the Un-Gala we heard about some of the wonderful people who helped build PVM into 32 locations throughout Lower Michigan.
The Show Must Go On!
Nothing Stops The Village Victory Cup
For example, Clarence D. Sterling started it all off with the first donation to purchase the land at The Village of Redford in 1945. The evening kicked off with a greeting from Former Mayor of Detroit Dennis Archer. Current Village board member Karin Flint told the story of how her mother Roma WalstromBolline helped create The Village of Hillside and Perry Farm of Harbor Springs after learning of a friend who had no place to live as a senior adult. Other celebrations just like Karin’s were shared. At the center of PVM’s Mission is always the older adults and the talents of a few were highlighted during the evening. The Un-Gala had David Simpson, a resident from Thome Rivertown of Detroit, providing the entertainment with his two sons. They did a great rendition of Earth, Wind and Fire’s “September”. Also Alberta Schuler from The Village of Westland was the bartender for the night, pouring a festive cocktail. What a perfect way to kick off a party with a tasty beverage! Keeping the music theme going, residents from The Village of Oakland Woods performed a TikTok dance. LEFT: David Simpson sings – there wouldn’t be a party without music.
During the pandemic, residents enjoyed the activities of the VVC from the safety of their own Village locations.
... Hosting the online program were Gala Co-Chairs (above) E. Kern Tomlin, PVM Board Member, and (left) Bob Schroeder, PVM Foundation Board Member.
2020 ANNUAL REPORT
We are proud of all of our participants who did not let COVID-19 get in the way of their competitive spirit! Looking forward to the days when we can once again compete in person.
We are all familiar with that legendary Broadway phrase: “The show must go on!” That has never been more true than during these times. PVM residents and our Wellness teams were not about to let the pandemic get in the way of The Village Victory Cup (VVC) and the joy and vibrancy which comes with it! Congratulations to all who participated! We have heard from many residents that participating in the games was a welcome distraction and injected some well-deserved fun into your lives during a very trying time. Despite this global pandemic and having to move to a virtual environment, 15 adventuresome PVM communities participated in the 2020 edition of the VVC. Moving to a virtual environment was made possible in part thanks to generous support from Humana, Huntington Bank, the Lee & Maxine Peck Foundation, the Mary Thompson Foundation and the Village Club Foundation. During the months of September, October and November participating communities played the games that comprise the Village Victory Cup at their communities while following all necessary protocols. They reported their results via an online scoring system during the month of December. A total of 256 residents participated: 10% were under the age of 65; 27% were 65-74 years of age; 26% 75-84 years of age; 11% were 85-89 years of age; 11% were 90 years of age or older, with 15% of unknown age. In the end, The Village of East Harbor came out on top with a total of 653.5 points. Not too far behind them was The Village of Westland (a 3 time VVC champion) with 617.83 points. In third place was last year’s champion, The Village of Oakland Woods, with 556.33 points. The winner of the Spirit Award was The Village of Redford. Communities entered the Spirit Award contest by submitting a video of their residents displaying their spirit. “Embrace The Possibilities” has been PVM’s mantra over many years. The Village Victory Cup exhibits this very well. Perhaps it could be said “Embrace the Possibilities at any age and in any circumstances.” Thanks to all the VVC participants for reminding us that the show must go on!
Presbyterian Villages of Michigan 2020 HIGHLIGHTS
Resident Highlights Nothing stops PVM from important celebrations of residents and their families. The Village of Rosebush Manor celebrated the 100th birthday of Rev. Alec Brooks along with his family, community members and fellow residents
Community members came through for PVM with extremely generous contributions: Artist, gallery owner and author Julie Dawson has a charitable initiative providing beautiful lithographs to nonprofit organizations. She donated lithographs to our front-line staff members as a Thank You for all they do and to lift their spirits during a time when they could benefit. Thank you Julie!
COVID-19 has changed our lives drastically. It is heavy on my heart to extend my gratitude to you and the entire staff of The Village of Oakman Manor for the daily care and satefy measures provided for the residents, specifically, my uncle. In the midst of this horrible pandemic, I have witnessed that you and your staff quickly adapted to meet the daily challenges and implement the necessary changes/restrictions as needed without changing the quality of living at Village of Oakman Manor. As the world goes crazy, knowing my uncle has you guarding the gate gives me peace. For this, I MUST thank you, thank you, thank you!
~ Family member of a resident 10
2020 ANNUAL REPORT
Overall PVM Aging Services Network FINANCIAL POSITION NET ASSETS
AS OF 12/31/20
AS OF 12/31/19
YEAR END 2020
YEAR END 2019 11
Presbyterian Villages of Michigan 2020 HIGHLIGHTS
Making Life Better for Seniors Presbyterian Villages of Michigan Foundation Dear Committed, Generous, Compassionate and Amazing Donor: Your gift in 2020 made a real difference. You the committed donor enable PVM to do such wonderful acts of kindness for older adults in need, even during a pandemic! Thank you for caring! Without your donation, these things would not have happened… All Villages received lifesaving PPE – Thank you Donors!
Th an k Yo u!
Through the Resident Help Fund, residents received financial aid to pay for medical bills, utilities and other necessities like food, dental care and eyeglasses. – Thank you Donors!
136 PVM frontline staff members received financial aid during COVID-19 – Thank you Donors!
With older adults sheltering at home, visiting their doctor changed. Telehealth became a critical lifeline to getting medical care without the risk of leaving home. – Thank you Donors!
Technology Enhancements were purchased to reduce social isolation. PVM residents received Google Nests, tablets, etc. to keep residents connected with family and friends, and active! – Thank you Donors!
The Village of East Harbor broke ground on its brand new health & wellness center, a facility designed solely for the specific needs of older adults. 2.1M was raised! – Thank you Donors!
THANK YOU! Your gift makes a difference each and every day. On behalf of an older that you have helped, thank you so much. Please continue your generous support. You’re amazing! With gratitude and appreciation,
Paul Miller, CFRE President, Presbyterian Villages of Michigan Foundation
James S. Gompers Chair, Presbyterian Villages of Michigan Foundation
2020 ANNUAL REPORT
During 2020, PVM was involved in several collaborative efforts to advance innovation in the field of aging. Working with the team from Wayne State University’s Office for Community Engaged Research, PVM began putting together a proposal to study the mitigating effect affordable senior housing has on the social determinants of health for low-income older adults. PVM also began working with the University of Michigan – Flint Occupational Therapy Doctorate Program to develop a pilot study to evaluate the impact using a personal robot has on seniors’ quality of life. In May, the International Council on Active Aging (ICAA) invited PVM President & CEO Roger Myers and PVM Director of Innovation & Wellness Tom Wyllie to serve on their COVID-19 Senior Living Task Force. The ICAA charged the group with identifying the strategic areas they believed would best frame the “next normal” for senior living in a post pandemic world. Their work was synthesized into a report issued in August titled, “Creating a Path Towards the “Next Normal” in Senior Living”. Building on the work of the task force convened in May, in November the ICAA invited PVM to participate in another think tank. The task set before this group was to reimagine a new model of senior living that offers the lifestyle and services current residents desire, the quality of life future residents seek and that is resilient enough to withstand the next business disruption whether pandemic related or not. Participating on behalf of PVM, Tom Wyllie worked with other thought leaders from across the nation whose ideas were collected and combined into a report issued in January titled, “Future-Proof Your Senior Living Community”.
Innovation through Collaboration Going Above & Beyond “Through this pandemic, we have seen the best and the worst of people. The challenges, as they say, only make us stronger. Being a business owner myself, I have experienced the same worries as VEH. Serving the sickest of our seniors, keeping employees safe and “employed”, all while moving forward with grace and tenacity. I must remark about the continued concentration of Carolyn Martin and her team addressing the census issues. I have seen first-hand, at the devastation and demise of many assisted living and memory care buildings and units. They have a solid plan and are executing it beautifully given the road blocks of: consumer fear, uncertainty, price reducing and staff shortages. I commend their efforts with the charge before them. As they say, “we are all in it together” - Kathryn D. Bartz VEH Board Member
Presbyterian Villages of Michigan AWARDS & ACCOLADES
McFarlan Villages Award
Mott Community College Award Recognition Awarded to Marisa Osbor, McFarlan Home, for Community Sustainability through Experiential Learning
Agho Award is named after Dr. Austin Agho, the founding dean of the School of Health Professions and Studies from 2001 – 2008. He is now the Provost at Old Dominion University. The School of Health Professions and Studies recognize the importance of community partners in contributing to the provision of excellent education for their students. Community partners provide a range of services to the school: clinical internships, service learning project experiences, practicum experiences, guest lectures, collaborative projects to advance health in the community, and advisory board service just to name a few.
LeadingAge Michigan Awards Each year LeadingAge Michigan honors leaders in aging services. This year the following PVM staff members received the following prestigious awards: Roger Myers, PVM President & CEO received the Leadership In Action Award given to someone in a top management role and has provided strong leadership as well as a commitment to a team approach and excellence in the workplace. They must also exemplify exceptional leadership practices that have advanced the mission and goals of the organization.
– Mission – Guided by our Christian heritage, we serve seniors of all faiths and create new possibilities for quality living.
– Vision – To transform senior living and services and enhance the communities we serve.
– Core Purpose – Our faith traditions call us to create diverse environments, programs and services where seniors are able to achieve the best possibilities and purposes in life.
Village of East Harbor Awards Anne Marie Hart Transporation Driver Caring Spirit award
Toni Greig Resident Care Manager Outstanding Mentor award
Dan Stuckey & Tony Augugliaro, a.k.a Banjo Dan & Tony Volunteers Volunteer of the Year award
2020 ANNUAL REPORT
Toni Greig, at The Village of East Harbor, led her team day in and day out. Working in conjunction with Risk Management and Corporate Compliance, Toni was on point with Executive Orders, reporting, communications with residents and their families as well as staff. She helped to lead us from fears and tears to smiles and hope.
Katrina Summersett, director of Risk Management and Quality, served on the front lines 24/7 as our point person and liaison for all regulations and Executive Orders relating to COVID-19 in Michigan. Minute by minute she provided leadership on compliance and messaging as well as reporting to state and federal government. Her steady hand throughout served us very well and was integral to our success.
Mark Kronner, Chief Technology Officer, also led with a steady hand while serving as the chair of the PPE task force. At the beginning of the pandemic, along with everyone else in the nation, we were desperately seeking PPE and fearful that we would not be able to secure what we needed. He and his team quickly turned the situation around with 24/7 dedication. Today we are well stocked and certain that we will be into the future.
SERVICE EXCELLENCE! Presbyterian Villages of Michigan (PVM) is committed to providing excellent services to the elders we serve, their families and to each other. The vision of Service Excellence includes four core values: Respect, Relationships, Listening, and Accountability. These values serve as a standard against which every action and thought can be measured. The Service Excellence Standards show our commitment to make PVM a great place to live and work.
S TA F F P R O F I L E S
Bernice Lewis is like a bolt of lightning coupled with a breath of fresh air. She has worked the front desk and handled calls throughout the pandemic on-site day after day. Bernice has always been the sustainer and a motivational anchor for the entire PVM organization. She has not missed a beat and has continued to sustain us throughout the pandemic.
Mesha Dix personifies the professional whom you would want to provide care for your own parents. A dedicated caregiver on a daily basis, she showed tremendous resilience and loyalty throughout the pandemic. Mesha had a very harrowing experience personally when she contracted COVID-19. She was pregnant and had nearly completed coursework to become an LPN but instead ended up in the hospital for weeks in a medically induced coma. Ms Dix was determined to complete her course work and return to work as soon as possible. Her story has a happy ending. She was able to receive her degree and deliver a healthy baby boy all while honoring her commitment to PVM and Service Excellence.
Alpena Alpena Pines 989.278.4250 Battle Creek The Village of Mill Creek 269.962.0605 Bay City The Village of Hampton Meadows 989.892.1912 Chesterfield Township The Village of East Harbor 586.725.6030 Clinton Township The Village of Peace Manor 586.790.4500
PVM Serves Seniors in Villages and Communities throughout Michigan
Embrace the Possibilities
Harbor Springs Onaway Alpena
Villages* PACE Southeast Michigan** PACE Central Michigan***
* Some villages and programs are in collaboration with other organizations
** In collaboration with Henry Ford Health System
Fort Gratiot Township
*** In collaboration with Michigan Masonic Home
Battle Creek Jackson
Chesterfield Clinton Township Township Pontiac Warren Redford Westland
St. Clair Shores
Detroit Delta Manor 313.259.5140 Hartford Village 313.270.9700 The Thome Rivertown Neighborhood 313.259.9000 The Village of Bethany Manor 313.894.0430 The Village of Brush Park Manor Paradise Valley 313.832.9922 The Village of Harmony Manor 313.934.4000 The Village of Oakman Manor 313.957.0210 The Village of St. Martha’s 313.582.8088 The Village of University Meadows 313.831.6440 The Village of Woodbridge Manor 313.494.9000 Flint McFarlan Villages 810.235.3077 Fort Gratiot Township The Village of Lake Huron Woods 810.385.9516 Gibraltar The Village of Gibraltar Manor 734.676.4802 Harbor Springs Perry Farm Village 231.526.1500 The Village of Hillside 231.526.7108 Holly The Village of Holly Woodlands 248.634.0592 Jackson The Village of Spring Meadows 517.788.6679 Vista Grande Villa 517.787.0222
Kalamazoo The Village of Sage Grove 269.567.3300 Onaway Lynn Street Manor 989.733.2661 Pontiac The Village of Oakland Woods 248.334.4379 Redford The Village of Redford 313.541.6000 Rosebush The Village of Rosebush Manor 989.433.0150 St. Clair Shores Lakeshore Senior Living 586.218.6228 Warren The Village of Warren Glenn 586.751.5090 Westland The Village of Our Saviour’s Manor 734.595.4663 The Village of Westland 734.728.5222 COMMUNITY-BASED SERVICES
PACE Southeast Michigan: Serving all of Macomb county, and most of Wayne and Oakland counties 855.445.4554 PACE Central Michigan: Serves 51 zip codes, which include all of Isabella, Clare, Gladwin and Roscommon counties, as well as most of Gratiot County, approximately half of Montcalm and Midland counties, and smaller portions of Mecosta, Osceola, Bay, Arenac, Ogemaw, Crawford and Missawkee counties. 833.532.6981 CareSync Solutions 248.773.4550 Bay Connect 231.526.7108
Diversity and Inclusion is the Heart of Our Business!
For more information about a Village near you visit www.pvm.org or call 248.281.2020
Presbyterian Villages of Michigan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, and protected veteran status.