Commun ty Matters Wichita Presbyterian Manor
Bruce Shogren, president and CEO for PMMA, left, and Bill Taylor, chief operating officer, right, present Courtney Wolfe, executive director, with a certificate for reaching goals in skilled nursing resident satisfaction in the fiscal year 2018 Emerald Award program.
Wichita Presbyterian Manor honored for achievements Wichita Presbyterian Manor received a certificate of recognition from Presbyterian Manors of Mid-America for reaching goals in fiscal year 2018, covering the months of July 1, 2017, through June 30, 2018. The recognition came through PMMA’s Emerald Awards Program, designed to encourage its 17 locations to achieve high levels of resident and employee satisfaction, meet financial goals, build philanthropic support for the organization’s mission and meet marketing goals. There are 11 areas measured for the Emerald Awards. ACHIEVEMENTS, continued on page 4
January 2019
Marsha Ptacek leads a gracious dining training with WPM dining services staff.
Dietitian dishes out gracious dining training A local dietitian consultant recently sat down with Wichita Presbyterian Manor staff and conducted “gracious dining training” in an effort to continue to improve the dining experience on campus. “The gracious dining program is a company-wide initiative and the whole thing is geared toward resident satisfaction and enhancing their experience,” said Cecilia Foster, dining services director. Marsha Ptacek with Health Technologies is the dietitian who conducted the training. She shared that “the most important thing that staff need to get out of the training is understanding the key components of hospitality and to hone in on the resident’s wants and needs.” “A lot of our team is new, so they benefited from this. I learned more about the specifics of our program and the expectations and history of it—when it started and why. And probably about a third of my staff hadn’t heard what I call the ‘party line’ of why we do what we do and that was shared that day,” said Cecilia. DIETITIAN, continued on page 2