Topeka Presbyterian Manor
MAY 2020
Topeka Presbyterian Manor Receives 2020 Customer Experience Award from Pinnacle Quality Insight
Presbyterian Manor staff exhibits a passion for serving At Topeka Presbyterian Manor, we share a culture of learning, growth and engagement. It all starts with our staff, who carry out these values in everything they do. This month, we are recognizing those who have dedicated five or more years of their careers to this community. Unfortunately, we were unable to acknowledge these team members in person this year. Even so, our staff deserves recognition now more than ever. Please join us in thanking these 20 dedicated employees, all of whom provide incredible service to residents, their loved ones and the community at large. Each of these staff members help seniors live the way they want to live at Presbyterian Manor. Their work makes a difference and matters so much to those around them. Employee Years of service Sally Foss 45 Glenn Hatch 20 Ascension Flowers 20 STAFF - continued on page 4
Topeka Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2020 Customer Experience Award™. The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Topeka Presbyterian Manor received the award for independent living, assisted living and skilled nursing surveys. Pinnacle Quality Insight, a customer satisfaction measurement firm with more than 24 years of experience in post-acute healthcare, conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 states, AWARD - continued on page 4
Topeka Presbyterian Manor | A PMMA COMMUNITY
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TOPEKA Presbyterian Manor
785-272-6510 â—† Fax: 785-272-0496 4712 S.W. Sixth Ave. Topeka, KS 66606-2284 TopekaPresbyterianManor.org
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COMMUNITY MATTERS | May 2020
Community Matters
is published monthly for residents and friends of Topeka Presbyterian Manor by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organizaton.
To submit or suggest articles: rdahlgren@pmma.org Heather Pilkinton, executive director Rose Dahlgren, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
April 15, 2020
Dear Residents and Family,
We continue to “Stay the Course” despite the challenges of restricting all visitors to our PMMA communities. It has been a key prevention measure in the fight against the spread of the COVID-19 virus across the United States. In addition, the CDC guidelines and the emergency “Stay-at-Home” orders for the general public in Kansas and Missouri and the guidance to social distance issued by almost all of the states, has helped our employees to protect those entrusted to our care.
Just last week, the Institute for Health Metrics and Evaluation (IHME) released revised models that included a strong statement as to what social distancing is doing to decrease the number of expected cases of COVID-19. The revised projections simply indicate that the policy of social distancing is working to reduce both hospitalizations and deaths, not only in the U.S., but also around the world.
What does this mean for all of the senior living communities in the PMMA system? It means that taking the stance to implement these extreme measures by the PMMA leadership, but one required by CDC guideline, remains the right thing to do to keep all our residents and employees COVID-19 free.
To this point, PMMA has a resident population of approximately 2,400 that are – as of today – COVID-19 free. In addition, we have had only one non-direct care employee out of almost 2,500 total employees that tested positive for the COVID-19 virus, and appropriate steps were put in place to assure no other employee or resident was affected. It is difficult with these outcomes, to argue with the PMMA System success due to the key prevention measures implemented in March. I sincerely thank you for your cooperation, patience and grace during this pandemic and please let me end with a personnel experience I had this past Easter weekend.
Most Easter mornings, I usually attend a Sunrise service at my local church. Unfortunately, this opportunity was not available due to the “Stay at Home” orders in Kansas. Therefore, I sat in my driveway, looking at the cloudy morning and listening to a Christian podcast of the readings from all of the gospels of the very first Easter morning. At the end of the podcast, the presenter read the following chorus from the Hymn, “Because He Lives.” The words were very reassuring to me in this very trying time. I hope this speaks to you also. Because He lives I can face tomorrow Because He lives all fear is gone Because I know He holds the future And life is worth the living just because He lives God’s Blessings, Bruce H. Shogren President/CEO Topeka Presbyterian Manor | A PMMA COMMUNITY
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TOPEKA Presbyterian Manor
4712 S.W. Sixth Ave. Topeka, KS 66606-2284 RETURN SERVICE REQUESTED
Our Mission: to provide quality senior services guided by Christian values Like us on Facebook to stay updated on news and events.
STAFF - continued from page 1
Lanelle Frey Elizabeth Harvey Rita Baker Tanya Stewar-Vann Tuteluann Riley
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AWARD - continued from page 1
Canada and Puerto Rico. Over the course of 2019, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories. “The Customer Experience Award affirms our staff ’s dedication to our mission – to provide quality senior services guided by Christian values,” said Heather Pilkinton,
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COMMUNITY MATTERS | May 2020
David Hewitt Pam Strandlund Melissa Martin Shayne Waugh Lucky Pollet Linda Brownlow Tyler Anderson
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executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.” Topeka Presbyterian Manor scored in the top-15 percent in variety of food/menu choices, quality of food, activities and meeting transportation needs on independent living surveys. The community also ranked in the top 15-percent in personal care and communication on assisted living surveys. Skilled nursing residents and families gave the community
Kelvin Cameron Taylor Smith Sterling Emerson Debra Akins Jazmin Valdez
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high marks in overall satisfaction, overall customer experience, dining service, quality of food, cleanliness, laundry service, dignity and respect, activities and safety and security. Through Pinnacle Quality Insight’s monthly phone surveys, Topeka Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 57-year emphasis on ensuring the individual needs of every resident are met. ◆