Lawrence Presbyterian Manor
OCTOBER 2019
Lawrence Presbyterian Manor receives 2019 Customer Experience Award from Pinnacle Quality Insight
Linda Fyler, standing in red, thanks volunteers for their efforts to better the lives of residents at Presbyterian Manor.
Imagination is key to Linda Fyler’s job From flamingo Olympics to chair volleyball and other spontaneous projects and parties in between, Activities Director Linda Fyler has been dreaming up a variety of creative activities for Lawrence Presbyterian Manor residents for the past 25 years. “I have kind of a vivid imagination, so I have opportunities to challenge myself and the residents to try different things. What I’ve learned is you need to keep it simple. Most of the time, it’s the things you’re not sure are going to work, but you throw them out there, and you never know what’s going to click. It’s just keeping them fresh,” said Linda. Love ‘em or hate ‘em, Linda also has a good philosophy about crafts. FYLER – continued on page 3
Lawrence Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™. The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Lawrence Presbyterian Manor received the award for independent living. Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended AWARD – continued on page 2
Lawrence Presbyterian Manor | A PMMA COMMUNITY
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includes chair volleyball. “I had to find a net and a beach ball. How hard is that? The hardest part was talking them (residents) into coming and trying it,” said Linda. And they came. The event grew slowly but today, it’s a big part of the weekly activities.
FYLER – continued from page 1
“Some people like to do crafts, some don’t. A lot of times the things I come up with don’t turn out the way I envision, but we have so much fun doing it. It’s the process that’s important, it’s not the product. If you have a product that you love, that’s icing on the cake. But it’s the process of doing these things – working with your hands, using your imagination or just being around other people,” said Linda. And the people are what makes Linda enjoy her job so much.
Another hit was flamingo Olympics. A couple of years ago, Linda’s love for flamingos had her creating a flamingo ring toss and flamingo croquet. “We painted everything pink,” added Linda.
“The thing I enjoy most about working at Lawrence Presbyterian Manor is the people. Obviously, we have such a variety of individuals, not only residents but employees. It’s just fun to be around a lot of different people,” said Linda.
In many ways, Linda has the job she’s always wanted. “I told a friend of mine once that the best job I could ever have
One of the fun activities Linda has dreamed up for our community
AWARD – continued from page 1
questions, as well the opportunity to rate Presbyterian Manor in specific categories. “The Customer Experience Award affirms our staff ’s dedication to our mission—to provide quality senior services guided by Christian values,” said Christie Patrick, executive director. “This award
Linda Fyler, seated in the center, with residents during a food drive for the local food bank.
reflects our residents’ satisfaction with our efforts to live out our mission.” Lawrence Presbyterian Manor achieved best in class ratings, qualifying for the award in the categories of admission process, meeting individual needs and quality of food on skilled nursing satisfaction surveys. Independent living residents ranked them in the
would be to sit around all day, drink coffee and talk to people. Now, I don’t do that, but part of my job is talking and learning from people, and it’s great. I love to come to work!” said Linda. When she’s not at Presbyterian Manor, Linda enjoys spending time with her two grandchildren and going to the gym for spinning class. She and her husband of 42 years, Randy, have two children. ◆
top 15-percent for dining services. Through Pinnacle Quality Insight’s monthly phone surveys, Lawrence Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 43-year emphasis on ensuring the individual needs of every resident are met. ◆
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LAWRENCE Presbyterian Manor 785-841-4262 ◆ Fax: 785-841-0923 1429 Kasold Dr. Lawrence, KS 66049-3425 LawrencePresbyterianManor.org
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COMMUNITY MATTERS | October 2019
Community Matters
is published monthly for residents and friends of Lawrence Presbyterian Manor by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organizaton.
To submit or suggest articles: afonseca@PMMA.org Christie Patrick, executive director Curtis Jones, independent living marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
On a new PATH® Presbyterian Manors of MidAmerica (PMMA) as a system has been providing senior care and services for more than 70 years across Kansas and Missouri (and coming soon to Colorado). As a part of the service to seniors, PMMA has always offered care after hospitalizations through skilled nursing and physical, occupational and speech therapies with the objective of supporting a return to prior levels of independence and overall health. In 2012, PMMA launched a program called PATH® or “PostAcute-to-Home” to strengthen service to older adults. This program serves patients who have been discharged from a hospital, but still require therapy and special skilled care in order to make the transition from hospital to home. By incorporating the PMMA team of medical professionals to develop individualized programs, PATH helps patients regain functionality and promotes a safe return to their home. PATH sets the standard with team members who are committed to making the admissions process more efficient and features prompt admissions decisions, extended admission hours, continual communication with physicians and families, proactive planning and post-discharge follow-up, and a comfortable home-like setting. Recently, PMMA introduced an enhancement to the PATH program called “I Took the PATH to…” supporting our commitment to patient goals. Through a partnership with Aegis Therapies, patients set unique goals upon
Donna Seeley took the PATH to …
admission to PATH. These goals are discussed throughout the PATH stay as a way to motivate and honor progress. Examples of unique goals that have been set include: · Playing on the floor with grandkids again · Getting back to my garden · Visiting my sister in Texas · Getting strong enough to go home and take care of myself and my husband Upon discharge, goals are celebrated with a photo, the recovery team and then shared with others taking advantage of PATH services. “The ‘I Took the PATH to …’ programming sets PMMA
communities apart from other providers by demonstrating our commitment to whole-person wellness. The physical aspects of recovery from an illness or injury are typically the focus, but our talented teams focus on the emotional and spiritual aspects of recovery as well. I’m not aware of another program out there where patients have the opportunity to serve as inspiration to others experiencing similar obstacles of health,” said Jennifer McClanahand, regional director of sales and marketing for PMMA. Learn more about PATH® at Lawrence Presbyterian Manor by calling 785-841-4262 or visiting www.lawrencepresbyterianmanor. org/hs-short-term-rehab-pathreg.
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Lawrence Presbyterian Manor | A PMMA COMMUNITY
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LAWRENCE Presbyterian Manor
1429 Kasold Dr. Lawrence, KS 66049-3425 RETURN SERVICE REQUESTED
Our Mission: to provide quality senior services guided by Christian values Like us on Facebook to stay updated on news and events.
Honoring our Heroes • Veteran’s Day Breakfast • 8:30 to 10 a.m. on Nov. 11. Join us for breakfast and an appreciation ceremony in the Meadowlark Dining Room. Veterans, their spouses and widows are invited to attend.◆
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COMMUNITY MATTERS | October 2019
Putting the ‘ease’ in legalese In an effort to make sense of legal documents such as Durable Power of Attorney (DPOA) papers and living wills, Shepherd Elder Law Group out of Overland Park, Kan., will give a presentation on Monday, Oct. 21, from 10:30 a.m. to noon at the Lawrence Public Library. Join us for this special event hosted by Lawrence Presbyterian Manor. ◆