Fulton Presbyterian Manor receives 2019 Customer Experience Award from Pinnacle Quality Insight
Fulton Presbyterian Manor
OCTOBER 2019
New RN comes with decades of experience in health care Kim Hegemann seems to be a naturalborn caretaker. The basis of her life’s work has been helping others and has led her to a new role as an RN/Med A nurse in the health care neighborhood here at Fulton Presbyterian Manor. She started at Fulton on August 5, tracking Medicare payments and working with Kim Hegemann, Fulton’s residents, staff and physicians on RN/Med A nurse. treatments. The 57-year-old’s career began right after she graduated from nursing school. She worked for 20 years in a neonatal intensive care unit at a hospital in Columbia, Mo., before moving on to the Peace Corps, where she served for two years. After her time in the Peace Corps, Kim figured she had spent 20 years caring for babies, and now it was time to care for those in the last stages of life. She went to work for a senior care community as a director, eventually taking on the role of administrator. Now the mother of three is excited to be working more closely with residents and their families at Fulton. She’s slowly becoming acclimated to the Fulton environment. “Right now, I’m learning everybody’s names,” Kim said. “I’m excited to meet new residents and learn a different way of doing things.” Kim said her favorite part of any position has always been the people. “If you’re having a difficult day, you can sit down and talk to the residents and they make you feel good,” Kim said. u
Fulton Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Fulton Presbyterian Manor received the award for skilled nursing. Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include openended questions, as well the opportunity to rate Presbyterian Manor in specific categories. “The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Dawn Smith, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.” Fulton Presbyterian Manor achieved best in class ratings, qualifying for the award in the category of quality of food for skilled nursing Through Pinnacle Quality Insight’s monthly phone surveys, Fulton Presbyterian Manor has gathered realtime survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 48-year emphasis on ensuring the individual needs of every resident are met. u
Fulton Presbyterian Manor | A PMMA COMMUNITY
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The Kitchen Crew’s Favorite Recipes Here are some favorite recipes of Fulton Presbyterian Manor’s kitchen crew.
Our community’s dining crew: Chas, Mariah, Kenda, Lisa, Eddie, Nona, Robert and Debbie.
This is the favorite of just about everyone here! More of our favorite recipes on page 4.
RECIPE: Stuffed Pepper Soup For 10 servings – 12 and 3/4 oz. ground beef 2 qt. water 1 lb. tomato sauce 1 and ¾ cups diced tomatoes 2 ½ oz. long grain rice 2 cups fresh green peppers chopped ¼ cup brown sugar ¼ tsp iodized salt 2 tsp beef base 1 tsp ground black pepper
1) Thoroughly wash, rinse, and trim vegetables. 2) Brown ground beef in pan over medium heat until no longer pink, drain 3) Stir in remaining ingredients in large pot; bring to a boil. Reduce heat, cover and simmer for 30-40 minutes or until peppers are tender.
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FULTON Presbyterian Manor
573-642-6646 u Fax: 573-642-2202 811 Center St. Fulton, MO 65251-1922 FultonPresbyterianManor.org
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COMMUNITY MATTERS | October 2019
Community Matters is published monthly for residents and friends of Fulton Presbyterian Manor by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organizaton.
To submit or suggest articles: tallen2@PMMA.org Dawn Smith, executive director Tresa Allen, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
On a new PATH® Presbyterian Manors of MidAmerica (PMMA) as a system has been providing senior care and services for more than 70 years across Kansas and Missouri (and coming soon to Colorado). As a part of the service to seniors, PMMA has always offered care after hospitalizations through skilled nursing and physical, occupational and speech therapies with the objective of supporting a return to prior levels of independence and overall health. In 2012, PMMA launched a program called PATH® or “Post-Acute-toHome” to strengthen service to older adults. This program serves patients who have been discharged from a hospital, but still require therapy and special skilled care in order to make the transition from hospital to home. By incorporating the PMMA team of medical professionals to develop individualized programs, PATH helps patients regain functionality and promotes a safe return to their home. PATH sets the standard with team members who are committed to making the admissions process more efficient and features prompt admissions decisions, extended admission hours, continual communication with physicians and families, proactive planning and post-discharge follow-up, and a comfortable home-like setting. Recently, PMMA introduced an enhancement to the PATH program called “I Took the PATH to…” supporting our commitment to
Donna Seeley participated in the PATH® program.
patient goals. Through a partnership with Aegis Therapies, patients set unique goals upon admission to PATH. These goals are discussed throughout the PATH stay as a way to motivate and honor progress. Examples of unique goals that have been set include: • Playing on the floor with grandkids again • Getting back to my garden • Visiting my sister in Texas • Getting strong enough to go home and take care of myself and my husband Upon discharge, goals are celebrated with a photo, the recovery team and then shared with others taking advantage of PATH services. “The ‘I Took the PATH to …’ programming sets PMMA
communities apart from other providers by demonstrating our commitment to whole-person wellness. The physical aspects of recovery from an illness or injury are typically the focus, but our talented teams focus on the emotional and spiritual aspects of recovery as well. I’m not aware of another program out there where patients have the opportunity to serve as inspiration to others experiencing similar obstacles of health,” said Jennifer McClanahand, regional director of sales and marketing for PMMA. Learn more about PATH® at Fulton Presbyterian Manor by calling 573642-6646 or visiting https://www.fultonpresbyterian manor.org/path-amenities u
Fulton Presbyterian Manor | A PMMA COMMUNITY
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FULTON Presbyterian Manor 811 Center St. Fulton, MO 65251-1922 RETURN SERVICE REQUESTED
OUR MISSION: To provide quality senior services guided by Christian values.
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Recipes – continued from page 2
Here is another favorite:
Banana Cupcake
Another favorite:
Brown Sugar Meatloaf
For 17 servings: 3 ripe bananas, mashed ¾ cup granulated sugar 2 large eggs, slightly beaten 2/3 cup vegetable oil 2 cups allpurpose flour 1 ¾ tsp baking soda 3 Tbsp. milk ½ cup powdered sugar
For 25 servings: 1 ½ cups brown sugar 1 ½ cups ketchup 8 lbs. ground beef 2 ¼ cups milk 6 large eggs 1 Tbsp. iodized salt 1/2 tsp ground black pepper 1 ½ cups fresh yellow onion chopped 2 ¼ cups crushed saltine cracker crumbs
1) Preheat conventional oven to 325 degrees F 2) Combine mashed bananas and sugar, add eggs one at a time 3) Stir in vegetable oil 4) Stir in flour, baking soda and milk 5) Use cupcake papers lightly spraying each one with nonstick spray. Fill each paper to 3/4s full 6) Bake until toothpick inserted in the center of cupcakes comes out clean. About 2025 minutes. Remove from the oven and allow to cool completely. *Can be sprinkled with powdered sugar or frosted.
1) Preheat oven to 350 degrees F 2) Thoroughly wash, rinse, and trim vegetables. 3) Press brown sugar into the bottom of a loaf pan that has been sprayed with nonstick spray. Spread ketchup over brown sugar 4) Mix ground beef, milk, eggs, salt, black pepper, chopped onion and saltine cracker crumbs in a mixing bowl. Put 1.5 lbs. of beef mixture into each loaf pan and shape the mixture into a loaf. Place ketchup over the loaves. 5) Bake in preheated oven for 1 hour or until the meat is brown and the juices run clear. 6) Let stand for 1015 minutes. Slice into 3oz. portions. 810 slices per loaf.
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COMMUNITY MATTERS | October 2019