Fort Scott Presbyterian Village
OCTOBER 2019
Fort Scott Presbyterian Village receives 2019 Customer Experience Award from Pinnacle Quality Insight
Bravo of the Month: Kim Fletcher Congratulations to Kim Fletcher, a CNA at Fort Scott Presbyterian Village and August’s Bravo of the Month. Kim started working as a CNA when she was 18 years old at Guest Home Estates, then called Arkhaven.
Fort Scott Presbyterian Village is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.
In 2002, she became pregnant with her first daughter and needed to switch shifts. With no open positions at her current job, she decided to apply at Presbyterian Village. She started working night shifts, and her daughter was born later that year. Kim now has two beautiful daughters. She has worked a total of 24 years as a CNA and has enjoyed all of the different people she has gotten to know. “I have learned many different things from the people I have cared for,” Kim said. “Also, I have learned a lot from fellow employees. Working at the Village has been great because you get to know the tenants here and they all have a story to tell and reliving their experiences through their eyes makes for a great story.” On top of being a full-time associate at Presbyterian Village, a wife and a mother, Kim has started a new role in her life as a caregiver to her family. “This is such an honor for me,” she said. Two Bible verses that are special to Kim are: Psalm 91:11 “God will put his angels in charge of you to protect you wherever you go.” Psalms 46:1 “God is my refuge and strength a very present help in trouble.” u
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Fort Scott Presbyterian Village received the award for assisted living. Over the course of 2018, a sampling of Presbyterian Village’s residents and their families participated in monthly telephone interviews that include openended questions, as well the opportunity to rate Presbyterian Village in specific categories. “The Customer Experience Pinnacle – continued on page 4
Fort Scott Presbyterian Village | A PMMA COMMUNITY
1