Fulton Community Matters July 2019

Fulton Presbyterian Manor

JULY 2019

Help us help you Environmental services appreciation: Residents are the reason Staff works hard to make sure every day is a great day for those living at Fulton Presbyterian Manor The environmental services staff at Fulton Presbyterian Manor give time and effort each day to provide residents with a safe, healthy living space.

But they get back as much as they give.

Environmental services– continued on page 2

In Presbyterian Manor’s ongoing commitment to customer satisfaction, we have partnered with Pinnacle Quality Insight. This company will periodically contact the people we serve via telephone to conduct an interview regarding their impression of our service. We use this feedback as a tool to continually improve our quality of care and enhance our relationships.

When you are contacted to participate in the survey, they will always identify themselves specifically as being with Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

From these surveys, we know our healthcare residents place us above the national average in food quality. Our 12-month satisfaction rating in tis measuree is 4.42 out of 5.

Lowe Cannell, environmental services director, and Glenn Rost, maintenance technician, keep things running smoothly at Fulton Presbyterian Manor.

We greatly value your opinions and encourage you to be frank and honest when contacted.

Thank you in advance for your participation.

Fulton Presbyterian Manor | A PMMA COMMUNITY

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The best of both worlds Assisted living residents live an independent, worry-free life at Fulton Presbyterian Manor Fulton Presbyterian Manor offers seniors the ability to live in an environment where their safety and housekeeping needs are met while they maintain an independent lifestyle.

Assisted living residents at Fulton can choose from two living options a one-bedroom suite or a studio apartment.

No matter their choice, peace of mind comes standard.

Residents enjoy housekeeping and laundry services, transportation for shopping trips, a wide selection of meals, continued learning opportunities, worship services and much more. Plus, staff members are available 24 hours a day to provide assistance, and Fulton offers an emergency call system.

“Assisted living is an option to keep independence with the security of knowing someone is there in case something were to happen,” said Tresa Allen, marketing director.

Rita Elliott, assisted living RN supervisor, and Geri Williamson, CNA/CMT, work hard to provide a good life for residents.

All amenities for assisted living include: • Wellness programs • Learning opportunities • Worship services • Cable Television • Utilities (excluding telephone) • Emergency call system • Housekeeping • 24-hour staff availability • Laundry - weekly • Multiple choices for each meal • Transportation for shopping trips • Free WiFi internet service • Parking if still driving u A photo of the main living quarters in the studio apartment.

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FULTON Presbyterian Manor

573-642-6646 u Fax: 573-642-2202 811 Center St. Fulton, MO 65251-1922 FultonPresbyterianManor.org

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COMMUNITY MATTERS | July 2019

Community Matters is published monthly for residents and friends of Fulton Presbyterian Manor

by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organizaton.

To submit or suggest articles: tallen2@PMMA.org Dawn Smith, executive director Tresa Allen, marketing director

OUR MISSION: To provide quality senior services guided by Christian values.

Environmental services – continued from page 1

Sonia Allen is laundry supervisor and a 10-year staff member at Presbyterian Manor.

“I love the residents, just being around them. They make it fun,” said Sonia Allen, laundry supervisor and 10-year staff member. “I have gotten really close with some people.”

Lowe Cannell, director of environmental services, said interacting with residents is an integral part of the job. “Trying to create a clean and a safe and healthy environment, that’s what we’re there for,” he said. “But also, part of the job is stopping to visit with the residents and trying to make their day better if you have the opportunity for that.”

The staff’s dedication to improving the campus and residents’ lives is recognized.

“We appreciate all the hard work they all do to keep our community looking tip-top and the care they take in their work,” said Tresa Allen, marketing director.

Donna Smith works in laundry.

Sonia said she enjoys being a part of the environmental services team because employees work together as a team and help other departments when needed.

“I’ve always had a good staff,” she said. “They work together, and if one of them needs help, they help out.”

Lowe agrees. “They’ve got a willingness to help out other departments,” he said. “If the nursing staff is short, we might help strip beds or if dietary is short, we might help deliver room trays.”

As Environmental Services Director, Lowe supervises the housekeeping, laundry and maintenance departments and is also in charge of the life safety program, which includes handling facility inspections, documentation and reports. It’s a big job, but he said the diversity keeps every day interesting.

“There’s never a dull moment,” said Lowe, who has worked at Fulton

Rosie Wilson is one of two housekeepers, caring for residents’ rooms and the common areas around the community.

Presbyterian Manor for over four years.

He helps keep work interesting for his employees as well.

“I guess my philosophy is if I’m not willing to do it, I’m not going to ask you to do it,” he said. “Some of the most fun days are when I don’t have a housekeeper, and I will grab a cart and do the housekeeping for the day,” he said. “The staff love it. They get a kick out of me cleaning toilets, and I get to interact more with the residents. I learn about what the staff has to go through, spend time in their shoes.”

The Fulton Presbyterian Manor environmental services staff includes Lowe, Sonia, housekeepers Audrey Vaughn and Rosie Wilson, maintenance technician Glenn Rost and housekeeper and laundry employee Donna Smith.

Fulton Presbyterian Manor | A PMMA COMMUNITY

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FULTON Presbyterian Manor 811 Center St. Fulton, MO 65251-1922 RETURN SERVICE REQUESTED

OUR MISSION: To provide quality senior services guided

by Christian values.

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COMMUNITY MATTERS | July 2019