Farmington Community Matters – December 2023

Farmington Presbyterian Manor

Tips for Caregivers During the Holidays DECEMBER 2023

New Leadership at Farmington Presbyterian Manor We are proud and excited to announce that PMMA has found our new leader at Farmington Presbyterian Manor from within the PMMA family.

Peggy Bland began her role as the new Executive Director on October 30.

Peggy knows the Farmington Presbyterian Manor community very well as she was the Director of Nursing for 10 years at Farmington PM before accepting a promotion to be the Director of Clinical Reimbursement at PMMA in 2022.

“I’m thrilled to take on this new role of Executive Director,” said Peggy.

“My strong ties with the Farmington Presbyterian Manor and the surrounding community, along with my years of leadership experience, will help ensure we are providing the highest level of care and services to our residents.”

Peggy has more than 20 years of experience in health care leadership with extensive training in long-term care, quality improvement processes and customer service. She is a registered nurse and a Missouri administrator.

“We’re looking forward to welcoming Peggy Bland to her new role and confident that her experience and passion will contribute in the continued success of our Farmington community,” said Bill Taylor, PMMA Chief Operations Officer.

Please join PMMA in congratulating Peggy to her new role. u

The holidays are full of family, fun and tradition, but for some caregivers and people living with dementia, this season can also be incredibly stressful.

Here are our top tips to help you and your loved one get through the holidays.

1. Avoid crowded and noisy places: Loud or crowded places can further confuse or frustrate someone living with dementia.

Too many people or too many noises can be overstimulating.

Instead, try to choose smaller and more low-key events that would not add to confusion or stress.

2. Designate a quiet room: If you are planning on having family or friends over, choose a room in the house that’s only for your loved one to go to if things become too hectic and overstimulating.

Explain to your guests beforehand that the identified room is a safe haven from stress for the person living with dementia.

3. Join a support group: The rate of depression increases during and after the holidays so if you or your loved ones experience any signs of depression, contact a health care professional.

4. Maintain routines: This can be challenging when parties and holiday preparations disrupt our routine. Try however to keep your loved one’s routine

Tips – continued on page 3 Get the latest on visitation and COVID-19 at our campus at FarmingtonPresbyterianManor.org/covid-19.

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Farmington Presbyterian Manor shares customer service survey responses Farmington Presbyterian Manor continues to seek customer feedback through monthly telephone surveys.

Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

highest score and 1 the lowest score.

Between September 2022 and August 2023, Farmington Presbyterian Manor residents and their families gave the community high scores in for demonstrating dignity and respect, cleanliness, and the admission process.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the

Many residents also said they would recommend our community to others. “I would tell them they have a

good staff,” said one resident’s family member. “I like the kindness and the care,” said another resident.

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted

by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service. u

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Community Matters 573-756-6768 ◆ Fax: 573-756-6014 500 Cayce St. Farmington, MO 63640-2910 FarmingtonPresbyterianManor.org

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is published quarterly for residents and friends of Farmington Presbyterian Manor

by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organization.

To submit or suggest articles: kjameson@PMMA.org Peggy Bland, executive director Keely Jameson, senior living sales director

OUR MISSION: To provide quality senior services guided by Christian values.

Tips – continued from page 1 unchanged. Some people living with dementia become confused or agitated in the evenings (sundowning).

Consider celebrating earlier in the day to work around this.

5. Prepare out-of-town guests: The holidays are a great time to get families together but can be challenging for caregivers and guests alike. Let visiting family and guests know that their loved one may not remember them and explain any known behavioral issues. If the person is in the early stages of dementia, relatives and friends might not notice any

changes. But the person living with dementia may have trouble following conversations or tend to repeat things.

Make sure guests understand that changes in behavior or memory are caused by the disease and not the person.

6. Trust your instincts: You know more than anyone else how much you and your loved one can

handle without feeling overwhelmed. If an event or group of visitors may be stressful or troublesome give yourself permission to reschedule or decline. It is okay to say “no”. u

Farmington Presbyterian Manor | A PMMA COMMUNITY

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500 Cayce St. Farmington, MO 63640-2910

The new 2024 Art is Ageless® Calendar has arrived!

Visit ArtisAgeless.org for information on how to order. There you can also learn more about the program, meet the artists, even send an e-card. u

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