OUR LANDLORDS GUIDE
WELCOME
Premier Residential was founded in November 2014 and has provided a personal yet professional approach to lettings that aims to surpass the expectations of landlords and tenants alike. Building a reputation as a trustworthy presence and for our unrivalled customer care, Premier Residential successfully manages over 400 properties in the North West.
LETTINGS AND MANAGEMENT
Our expert local knowledge has also allowed us to liaise with investors throughout the UK and overseas, providing advice on the most up and coming areas whilst simultaneously managing existing properties with efficiency and care.
We aim to provide:
A competitive and realistic approach to fees
A professional and efficient service
Provide expert local knowledge to all clients
Provide maximum exposure of your property
Reassurance throughout the entirety of the letting process
Whether you’re a first time landlord or a portfolio owner, Premier Residential is able to build strong relationships and fully understand each and every landlord’s unique requirements to provide a tailored service.
Our aim is to ensure that our landlords get the best return on respective investments with the least amount of hassle. A key part of this is securing a high calibre of tenant for each property we advertise. In order to achieve this, once a potential tenant has been found for your property, they will undergo an extensive vetting process for your peace of mind. Our referencing is designed to minimise any risk and ensure the let goes smoothly.
Premier Residential is committed to offering the highest levels of customer care and devotion, ensuring your property is let quickly and that the tenancy runs as satisfactorily as possible. We strive to provide a service based around quality and efficiency, working closely with private landlords and investors alike.
LETTINGS SERVICES
OPTIONS
We offer various services to landlords dependent on their specific requirements. Each service is tailored to meet the demands of both the experienced landlord and those who are new to lettings. Each package is detailed opposite along with a fully itemised list of the services included.
Visit your property; initial rental appraisal and full consultation
Take photographs, erect To Let board
Extensive advertising and marketing
Accompanied viewings
Serve required pre-tenancy compliance paperwork
Obtain full references on tenants and guarantors (where applicable)
ID and Right to Rent checks
Prepare appropriate Tenancy Agreement
Compile detailed Inventory and Schedule of Condition
Note meter readings; inform utility companies and local authority of change of occupier
Receive first months rent and deposit on your behalf
Remit balance of monies to your account along with detailed statement
Receive monthly rents throughout the tenancy and remit to your nominated account
Issue detailed monthly statements
Lodge and protect the deposit on your behalf
Proactive, expert approach to rent arrears
Conduct regular property visits by appointment
Attend to repairs and general maintenance matters
Arrange for any bills to be paid from your rental account
Where instructed, arrange quotations and estimates for works
Arrangement of Gas safety, Electrical checks and EPCs
Serve any required Section 21 notices or Section 13 Notices in a timely manner as instructed
Negotiate tenancy extensions and implement rent increases as appropriate
Prepare tenancy renewal documentation
Carry out thorough Check Out at end of tenancy; note closing meter readings and ensure all keys returned
Advise utility companies and local authority of occupier change
At end of tenancy arrange for necessary cleaning or maintenance to be undertaken
Complete fair, accurate reconciliation of deposit, return deposit or balance directly to tenants
Deal with any tenant queries after they have vacated
If instructed, prepare the property for re-letting, recommend any necessary works and re-assess rental level
Legal services up to £100,000*
Full eviction cover in the event a tenant doesn’t leave or doesn’t pay rent *
WHY CHOOSE PREMIER RESIDENTIAL?
We are a friendly and professional team with a wealth of industry experience and expertise.
We provide the same dedicated level of service to every client, from largescale developers to newcomers embarking on their first letting journey.
Honesty and transparency is at the heart of our approach and we prioritise our clients’ needs above all else.
“Premier Residential deliver excellent service. They are diligent, helpful and professional. The team are incredibly efficient and nothing is too much trouble (a welcome contrast to alternative letting agencies). I would recommend using them, should you be looking to rent/list your property.”
Michael Bentley
“Premier Residential have been a dream to deal with. Rates are very reasonable and the service is excellent. They are very proactive in the approach and keep me regularly updated.”
Andrew Jones
“My experience with Premier Residential has been extremely positive; they provide outstanding and reliable services to owners. These include accurate quarterly account statements, collection of rent and timely transfer to rental monies to client. Their staff has been particularly helpful. I highly recommend their services to potential property owners.”
Amy Cheung
WHAT DO OUR TENANTS THINK?
With two ESTAS Letting Agents tenants awards under our belt, it’s fair to say we’re held in pretty high regard by tenants who complete the letting process with us.
We go above and beyond to take care of our clients property and the people within it.
“What an excellent service, smooth and polite communication, staff always willing to go the extra mile to help. Any problems and it is fixed within 24 hrs. I would highly recommend to others. I intend on staying with this letting for long term and I feel I can trust them.”
“I’ve had a great experience with the agency; all my questions were answered, I wasn’t charged any extra/ additional fees, contracts were signed digitally and prompt responses from the friendly team. All my requests were attended to in full capacity and all repairs/services are attended to immediately. Premier Residential has definitely raised the bar and other agents have a lot to learn from such an agency.”
Om Tikekar
“Really great customer service, they made all the procedures really easy and solved all of our problems rapidly. It is really nice to see that there are still agencies that actually care about the quality of their services and are not only interested in taking your money (especially as a student). I would definitely recommend the agency to others!”
Andreea Mihail
Aimee Codd
WE PROVIDE AN INNOVATIVE, INTELLECTUAL AND FRESH APPROACH TO LETTINGS IN THE NORTH WEST
YOUR OBLIGATIONS AS A LANDLORD
Owning a property can be a rewarding endeavour, but it also comes with a range of legal and moral responsibilities for landlords.
LEGAL OBLIGATIONS
As a landlord in the UK, you have various legal responsibilities that must be upheld. These include ensuring the safety of your property and tenants. Key legal obligations include providing an Energy Performance Certificate (EPC), obtaining gas safety certificates, adhering to deposit protection regulations, and conducting necessary maintenance and repairs.
Compliance with the Renting Homes (Wales) Act 2016 or the Housing Act 2004 (for properties in England) is paramount to ensuring your property’s compliance with the law.
Our experienced team is well-versed in these legal requirements and will help you meet them efficiently. We offer guidance on compliance and can connect you with trusted professionals who will ensure your property meets all legal standards.
MORAL OBLIGATIONS
While legal requirements are essential, we also emphasise the moral obligations that come with being a landlord. Providing a safe, comfortable, and pleasant living environment for tenants is not just a legal duty but a moral one. This includes prompt responses to repair requests, open communication, and respecting tenants’ privacy and rights.
We encourage landlords to think beyond the law and consider the well-being and satisfaction of their tenants as a core part of their responsibilities. By doing so, you create an environment where tenants are more likely to stay longer and take better care of the property.
THE PROCESS
We’re here to make the lettings process as simple and seamless as possible. Here are the key stages of the process, from appraisal to moving in.
APPRAISAL
Our journey begins with an in-depth appraisal of your property. Our experienced team will assess your property’s unique characteristics, current market conditions, and potential rental value. We’ll work closely with you to understand your goals and expectations. Whether it’s maximising rental income or finding long-term, reliable tenants, our appraisal sets the foundation for a successful letting experience.
NEGOTIATION
Our dedicated team will negotiate on your behalf to ensure the best rental terms for you. We carefully screen applicants, ensuring that they meet the required criteria, and provide you with detailed profiles for your consideration. We negotiate the rent, tenancy terms, and any special conditions. With our market knowledge and negotiation expertise, you can trust that we’ll achieve a deal that aligns with your goals.
VIEWINGS
Once your property is ready for the market, we take care of arranging viewings at convenient times for both you and potential tenants. We utilise professional photography and comprehensive property descriptions to showcase your property in its best light across the major portals. Our team conducts viewings efficiently, ensuring that we attract the right tenants and save you valuable time.
Our letting process is designed to provide you with a hassle-free experience and peace of mind throughout. We’re committed to delivering a personalised, professional service that makes letting your property straightforward and rewarding.
MOVING IN
The final stage involves coordinating the move-in process for your new tenants. We conduct thorough background checks and referencing to guarantee your peace of mind. We’ll ensure that all legal and safety requirements are met, such as the tenancy agreement, deposit protection, and safety certificates. Your tenants will be welcomed into their new home, equipped with all the information they need to start their tenancy on the right foot.
FAQ’s FOR LANDLORDS
1. How do I determine the appropriate rental price for my property?
Determining the right rental price is a critical step. We recommend conducting a market analysis to understand current rental rates in your area. Our experts can help you with this process, taking into account factors like location, property size, and local demand.
2. What are the legal requirements for landlords in the UK?
Landlords in the UK have several legal responsibilities, including gas safety checks, tenancy deposit protection, and ensuring the property meets minimum energy efficiency standards. We provide guidance on these requirements, helping you stay compliant with the law.
3. How can I find reliable and responsible tenants?
We prioritise tenant screening and referencing. Our thorough vetting process includes credit checks, employment verification, and previous landlord references. This helps us ensure that your property is occupied by trustworthy tenants.
4. What is the best way to handle maintenance and repairs for my rental property?
Proactive maintenance is key to keeping your property in good condition. We advise setting up a regular maintenance schedule and responding promptly to tenant repair requests. We can also recommend trusted contractors for any necessary repairs.
5. How is the tenancy agreement structured, and what terms can I include?
The tenancy agreement is a legally binding document that outlines the terms of the tenancy. We can provide you with a standard agreement that complies with UK law. You can include terms regarding rent, deposit, responsibilities, and any specific conditions you require.
6. What happens if my tenant doesn’t pay rent or violates the tenancy agreement?
In case of rent arrears or breaches of the tenancy agreement, there are legal procedures in place for eviction. We can guide you through this process and, when necessary, recommend professional legal advice.
7. How do I ensure the safety of my property and tenants?
Safety is a top priority. Regular safety inspections, including gas and electrical checks, are essential. We can arrange these inspections and provide guidance on smoke and carbon monoxide alarms, as well as general property safety measures.
8. What are my tax obligations as a landlord?
Landlords in the UK are subject to certain tax obligations, including income tax on rental income. We recommend seeking professional financial advice to ensure you meet your tax obligations correctly.
9. What should I do to prepare my property for the rental market?
Preparing your property is crucial for attracting quality tenants. We can provide guidance on property presentation, staging, and any necessary repairs or upgrades to maximise your property’s appeal.
10. How can I end a tenancy legally and smoothly?
Ending a tenancy requires following specific notice procedures. We can assist you in issuing the correct notice, managing the transition, and ensuring a smooth handover process.
At Premier Residential we are committed to providing you with the support and expertise you need as a private rent landlord.
Please don’t hesitate to contact us with any further questions you may have.
ADDITIONAL SERVICES
Alongside our award-winning lettings services, we also offer the following asset management services via our sister company, Premier Residential & Commercial Management:
RESIDENTIAL BLOCK MANAGEMENT
The block management of long-leasehold apartments has been our core specialism for almost three decades. From small conversions to modern developments totalling many hundreds of units, our portfolio of apartment blocks is one of the most diverse in the country; encompassing: complex city centre developments and mixed tenure blocks.
With such a diverse portfolio and many years of service delivery, we have the expertise and experience to deliver block management services to the most unusual and demanding of developments alongside those with more standard requirements. We take great pride in every block that we manage and expect high standards from the contractors who provide services to our Clients.
Our block management package is designed to encompass all day-to-day management of the block for an all inclusive fixed fee. We will take care of both the practical maintenance and financial elements of block management so all the residents have to do is enjoy living in a superbly maintained apartment building.
With over 500 units currently under block management, we have the skill and resources to be able to seamlessly expand our managed portfolio whilst offering a first class service.
COMMERCIAL PROPERTY MANAGEMENT
We are proud to manage an extensive portfolio of commercial property on behalf of our clients extending to over 150,000 sq ft of premises and provide unique property management solutions to meet our clients’ specific requirements.
The company has in-depth experience and a proven track record in developing, implementing and maintaining estate management and portfolio strategies to maximise and maintain rental and capital growth and ensure the smooth running of property portfolios.
Our service includes rent collection, administering service charges, management of facilities contracts, project management of building works and repairs in accordance with health and safety regulations and handling all landlord and tenant issues.
