Posted at: http://issuu.com/prayerwarriorsneeded/docs/kohls_and_td_bank_letter?mode=window& viewMode=singlePage 3230 Cruger Avenue 6B Bronx, NY 10467 November 16, 2012
TD Bank, N.A. New Jersey Office 1701 Route 70 East Cherry Hill, New Jersey 08034 Corporate Phone Number: 1-888-751-9000 Corporate Headquarters Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 Phone: (262) 703-1440 Fax: (262) 703-6143 Dear Customer Services Managers: I write this letter with respect to several discrepancies regarding the above accounts. Foremost, November 19, 2012 I returned a steam vacuum to Kohl’s in Rego Park. It was returned because Kohl’s steamer vacuum was used and I paid for a new steam vacuum. I was appalled. I was refunded $107.78. I was told I could not get cash back because the money would be placed on my account immediately. Up to today, the money has not been returned. In addition, Kohl’s billing has been manipulated on my account. Foremost, below you will see in attachments 2 and 3, that I bought additional items on November 13, 2012 from Kohl’s. The payments cleared and then resurrected out of nowhere on November 20, 2012. Please see attachment 3. The statement says the payment was complete and the products were shipped on November 16, 2012. However, TD Banks records are different. They imply that the November 13, 2012 purchase from Kohl’s was purchased on November 20, 2012. Please see attachment 3. I do not know if this is some type of double billing or what. I seek the discontinuance of these discrepancies between my bank records and Kohl. 1