By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy.
HOME WHO WE ARE HOW WE ENGAGE BUSINESS NEEDS OUR SERVICES CONTACT BLOG I U N D ER STA N D
C OOK IE POLIC Y
Customer Experience Transformation Program Taking an objective and customer centric approach to transformation; de ning the optimal balance between customer experience and pro tability
The age of automation is upon us, and once again digital transformation is the buzz of the customer service industry as providers scramble to de ne new ‘AI’ empowered operating models. However, as we marvel at the cost reduction potential presented through automation it is critical that a rm grip is maintained on the ‘rudder’ of customer experience. At Praxidia we understand the diverse nature of customer preference and behaviour, with each customer persona demanding a different omnichannel service experience. Failure to listen and embrace these nuances can often result in low brand advocacy and churn. The Praxidia CX Transformation program enables clients to adopt a customer centric and data driven approach to change, ensuring that every step of the transformation journey is right for both the business and its customers. The modular nature of every Praxidia program enables the creation of a bespoke program of activities to address the individual values, goals and strategy of every client’s business. Existing programs, insights and analysis can be easily augmented within the program to ensure strategic continuity. PDFmyURL easily turns web pages and even entire websites into PDF!