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Advanced Quality Assurance (AQA) Transform your traditional QA function into an Operational Insights Hub
In many contact centres the role of QA has become formulaic: listening to calls, tracking compliance and scoring against a pre-de ned list of attributes. While this traditional QA function is widely regarded as an operational necessity it is rarely elevated above the status of ‘quality control’.
PRAXIDIA ADVANCED QUALITY ASSURANCE The Praxidia AQA platform unlocks the full hidden potential of your QA resources, enabling Quality Analysts to capture rich insight driving intelligence from every monitored interaction. Designed with existing business requirements in mind, the AQA Advanced Quality Assurance platform provides an augmented solution that incorporates all existing QA activities. Through the highly interactive and streamlined UI, QAs are able to capture existing attributes in quick succession, freeing valuable time to harvest deeper value-added insights with every interaction. Today, many contact centres are unable to provide a detailed and accurate classi cation of incoming calls. Reason codes are often poorly mapped to inbound contacts and are vulnerable to misuse as agents take a subjective view on how to classify a contact they PDFmyURL easily turns web pages and even entire websites into PDF!
AQA: IN A NUTSHELL A platform that enhances the value and productivity of your existing QA function. Transforming QA from a compliance and quality monitoring activity to a valuegenerating hub for actionable insight.
KEY BENEFITS DRIVE ACTIONABLE INSIGHTS MAXIMISE QA PRODUCTIVITY ALIGN AGENT AND BUSINESS PERFORMANCE INTELLIGENCE