Bleach Green residents: Environmental Information Request response 9 Dec 2020

9th December 2020 Strictly Private & Confidential Mr Sean Brady PPR Project Community House Citylink Business Park 6A Albert Street Belfast, BT12 4HQ Issued by email only:- sean@pprproject.org Dear Mr Brady, Re: Environmental Information Request (EIR) Thank you for your email of 11 November 2020 within which you requested information under the remit of Environmental Information Regulations 2004 (EIR).

You requested access to the following information on behalf of tenants living at Bleach Green Court:“Could CHOICE please provide the information residents are seeking regarding the environmental impacts of the heating system at the facility under the terms of the Environmental Information Regulations 2004?

Specifically; 1. logs of all use of the telecare alarm system to report lack of heating at the facility 2. logs of all maintenance and repairs carried out to the heating system at the facility by FUSION and other providers 3. logs of reports by the facility co-ordinator of heating issues raised by residents 4. an itemised breakdown of heating costs at the facility”.

I am writing to confirm that we have now completed the search for the information requested. I can confirm that Choice does hold the following information within scope of your request and we now enclose the following documentation for your attention. Please be advised that all the information now furnished relates to the three year period from November 2017 until November 2020.

1. Logs of all use of the telecare alarm system to report lack of heating at the facility This information is provided within the report titled ‘Out of Hours’ attached.

2. Logs of all maintenance and repairs carried out to the heating system at the facility by FUSION and other providers

This information is provided within the reports titled ‘Response Repairs’ and ‘Upgrades’ attached.

3. Logs of reports by the facility co-ordinator of heating issues raised by residents This information is provided within the document titled ‘Scheme Coordinator Diary Comments’ attached.

4. An itemised breakdown of heating costs at the facility This information is provided within the documents titled ‘Unit average heating rates’ and ‘Summary of service charge’ now attached.

I trust that we have addressed your Environmental Information request satisfactorily, however please do not hesitate to contact us if you would like to discuss any of the matters referred to above.

Yours faithfully

Victoria Love Corporate Services Manager

Works Order

Contractor Notes

Choice Explanatory Notes Dec 2020

695431 FUSION HEATING LTD

Contractor

26 Nov 2020 10:35 RESPONSE - IMMEDIATE 4HRS

Raised

Priority Flat A

Address

Estimated End 26 Nov 2020 03:25

Actual Completion

26 Nov 2020 06:03 Gas: attend to site, identify defect and repair

Order Task Description

OOH NOVCH1375 25/11/2020 Reports no GFCH

Request Description

RESPONSE REPAIRS

Sample Job Type

no access - contractors are trying to arrange access to check time clock setting to ensure settings are correct, as heating was fully operational throughout the night with no other faults reported / 2nd visit - inspecton carried out with Fusion, testing sound all heat and controls working in property. full report via Fusion

Tenant isn’t using the controls as they were intended, all times within the clock are correct, although the tenant prefers to just turn the heat on and off manually. It would be better and more beneficial to use the time clock as it was intended, allowing the room stat to maintain heat throughout the flat which would prevent the flat becoming cold while also saving money

691671 FUSION HEATING LTD

10 Nov 2020 10:49 RESPONSE - IMMEDIATE 4HRS

10 Nov 2020 03:27

10 Nov 2020 05:22 Gas: attend to site, identify defect and repair

OOH NOVCH1162 09/11/2020 no gas heating in scheme

RESPONSE REPAIRS

Pump on hand. Switched to automatic. Check both pumps running, no signs of leaks

688377 FUSION HEATING LTD

28 Oct 2020 09:48 RESPONSE - IMMEDIATE 4HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim Flat A

28 Oct 2020 09:30

28 Oct 2020 16:13 Gas: attend to site, identify defect and repair

OOH Callout - OCTCH1428 - No gas heating 28/10/20

RESPONSE REPAIRS

No heating in biulding. This call was no hot water at 5.30 am. Cylon heating controls implemented so as heating can be Heating is not due to come on until 6am monitored & controlled off site, which is thought to have Tried to adjust settings on delta controller but there is no caused heating relating issues during the night. Once this was option to adjust the times. identified heating was quickly returned to normal running, thus reducing call outs / repairs into the next month. Tenants have always had heating available during the night, so once this was rectified there have been no further issue as before, other than normal servicing / breakdowns of any conventional boiler / heating system.

687772 FUSION HEATING LTD

26 Oct 2020 12:01 RESPONSE - IMMEDIATE 4HRS

Flat A

26 Oct 2020 09:29

26 Oct 2020 09:32 Gas: attend to site, identify defect and repair

OOH Callout - OCTCH1401 - No gas heat not working RESPONSE REPAIRS - 26/10/20

communal system. turned controls on in Flat A and tested heatng working fine. Tenant reports it wouldn't come on at 5am this morning possibly not set to come on in communal boiler house . left heating working fne

Cylon heating controls implemented so as heating can be monitored & controlled off site, which is though to have caused heating relating issues during the night. Once this was identified heating was quickly returned to normal running, thus reducing call outs / repairs into the next month. Tenants have always had heating available during the night, so once this was rectified there have been no further issue as before, other than normal servicing / breakdowns of any conventional boiler / heating system.

687377 FUSION HEATING LTD

23 Oct 2020 09:38 RESPONSE - IMMEDIATE 4HRS

Flat H

23 Oct 2020 03:29

CANCELLED - Gas: attend to site, identify defect and repair COMPLETED UNDER 687371

OOH Callout - OCTCH1334 - GFCH not working 22/10/20

RESPONSE REPAIRS

CANCELLED - COMPLETED UNDER 687371

Cylon heating controls implemented so as heating can be monitored & controlled off site, which is though to have caused heating relating issues during the night. Once this was identified heating was quickly returned to normal running, thus reducing call outs / repairs into the next month. Tenants have always had heating available during the night, so once this was rectified there have been no further issue as before, other than normal servicing / breakdowns of any conventional boiler / heating system.

687371 FUSION HEATING LTD

23 Oct 2020 09:27 RESPONSE - IMMEDIATE 4HRS

Flat F

23 Oct 2020 03:12

23 Oct 2020 10:41 Gas: attend to site, identify defect and repair

OOH Callout - OCTCH1333 - said his heating isnt working - 22/10/20

RESPONSE REPAIRS

Reports of no heatimg 5:30 in morning - both boilers Cylon heating controls implemented so as heating can be working on arrival - heat rated them both to ensure running monitored & controlled off site, which is though to have caused at full capacity which they are heating relating issues during the night. Once this was identified heating was quickly returned to normal running, thus reducing call outs / repairs into the next month. Tenants have always had heating available during the night, so once this was rectified there have been no further issue as before, other than normal servicing / breakdowns of any conventional boiler / heating system.

656421 FUSION HEATING LTD

26 May 2020 12:23 RESPONSE - IMMEDIATE 4HRS

Flat R

25 May 2020 00:40

25 May 2020 00:40 Gas: attend to site, identify defect and repair

OOH MAYCH1167 24/05/2020 heard a bang in the RESPONSE REPAIRS bathroom, said turned his hot water tap on and its absolutely roasting - said its very hot to touch

replaced faulty basin lever taps and tested. hot water is Issue was identified and repairs carried out, no other reports of shared from communal tank same temp,going into all flats. banging following repairs

585462 FUSION HEATING LTD 537483 FUSION HEATING LTD 534722 FUSION HEATING LTD

08 May 2019 14:49 RESPONSE - IMMEDIATE 4HRS

Flat M

06 May 2019 18:48

06 May 2019 16:22 Gas: attend to site, identify defect and repair

***OOH MAYCH1095***no heating in building

RESPONSE REPAIRS

Found cylon system not bringing on heating pumps

at the time it was an unknown fault, heating issue resolved

11 Sep 2018 11:31 RESPONSE - IMMEDIATE 4HRS

Flat B

08 Sep 2018 15:27

08 Sep 2018 11:27 *** OOH SEPCH1105 ***Gas heating will not turn off

RESPONSE REPAIRS

reset blank screen on set 1e

software issue, which was resolved by resetting clock

30 Aug 2018 09:54 RESPONSE - EMERGENCY 24HRS

Flat B

27 Aug 2018 09:53

26 Aug 2018 10:53 Gas: attend to site, identify defect and repair

*** OOH SEPCH1105 ***Gas heating will not turn off *** OOH AUGCH1303 ***Communal heating not working

RESPONSE REPAIRS

Tenant was worried as heating was making a loud noise last No issue found, possibly pipe expanding and contracting as heat night. Heating checked and no issues found. Communal moves through heating system, which can be a common system so just a single motorised valve in flat that turns occurrence heating on and off.

Works Order

Contractor

Raised

Priority

Address

Estimated End

Actual Completion

Order Task Description

Request Description

Sample Job Type

Contractor Notes

Choice Explanatory Notes Dec 2020

695581 FUSION HEATING LTD

26 Nov 2020 15:26 RESPONSE - URGENT Flat E 4 DAYS

02 Dec 2020 15:24

27 Nov 2020 00:00 Radiator Valve:Overhaul any radiator valve, turn supplies off/on, drain down/refill, repack, reseat, deburr spindle, repair leaking valve, renew plastic cap, install corrosion inhibitor and test.

Heating/Hot Water - Gas: Heating Will Not Turn Off; Gas; Yes; RESPONSE REPAIRS No; NAQ1 = Are your time clocks and thermostats correctly set / program: A1 = YesQ2 = Is it a new system - in last 12 months?: A2 = NoQ3 = How many Radiators are affected?: A3 = AllQ4 = Any additional information: A4 = NAQ5 = Is this a Comhar property?: A5 = No

Tenant complaining there's no control knob on radiator Where a room stat is located within a livingroom. There is a thermostat in that room (therefore property the radiator will be on full with no TRV not appropriate). adjustment available, so that the stat isn’t compromised by adjustments made to that radiator, this would cause inaccurate readings causing the stat to not operate as it should.

694366 FUSION HEATING LTD

23 Nov 2020 10:47 RESPONSE EMERGENCY 24HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

27 Nov 2020 10:45

27 Nov 2020 00:00 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; Yes; Alarm bleeping in boiler room. Pressurised unit is showing "P2 Flood Limit" flashing on it. One tenant with Covid in the buliding but isolating for a week and not near the boiler room.; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = .Q4 = Is the property under defects?: A4 = NoQ5 = Is this a Comhar property?: A5 = NoQ6 = Has your meter been capped by the Association?: A6 = NoQ7 = Are there any error codes on boiler?: A7 = YesQ8 = Please provide details of error code: A8 = Alarm bleeping in boiler room. Pressurised unit is showing "P2 Flood Limit" flashing on it. One tenant with Covid in the buliding but isolating for a week and not near the boiler room.Q9 = Are there any other repairs you would like to report?: A9 = NoQ10 = Are there any repairs outstanding?: A10 = No

Fusion has ordered a NEW BOARD. It is Boiler fault e124. Had previously replaced both ntc sensors as per technical advise from manufacturer. WO is thought that the “brain of the boiler is still open untill the manufaturer can provide an update. picking up a signal that the boiler is reaching the required temperature” This could be why it’s continually throwing out the E124 code****

691217 FUSION HEATING LTD

09 Nov 2020 08:45 RESPONSE - URGENT Block 1-32 Bleach Green 4 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

13 Nov 2020 08:40

10 Nov 2020 11:43 As per Joel - Bleach Green Court - one of the boilers was at fault and according to the staff this happens regularly, also that one of the pumps is set to hand as water was leaking from it when testing the auto change over.Could you please issue a FOC order for us to attend to investigate. The scheme will work on one boiler at the moment but as the temperature drops the one boiler will struggle

Bleach Green Court - one of the boilers was at fault and RESPONSE REPAIRS according to the staff this happens regularly, also that one of the pumps is set to hand as water was leaking from it when testing the auto change over.Could you please issue a FOC order for us to attend to investigate. The scheme will work on one boiler at the moment but as the temperature drops the one boiler will struggle

Pump on hand. Switched to automatic. Checked both pumps running, no signs of leaks.

Checked left hand acv boiler found faulty circulating pump on unit. To isolate, drain down boiler and fit new pump and AAV on top of boiler. To firing and testing.

Working fine now

688850 FUSION HEATING LTD

30 Oct 2020 09:29 RESPONSE EMERGENCY 24HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

31 Oct 2020 09:27

30 Oct 2020 13:11 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; No; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = allQ4 = Is the property under defects?: A4 = NoQ5 = Is this a Comhar property?: A5 = NoQ6 = Has your meter been capped by the Association?: A6 = NoQ7 = Are there any error codes on boiler?: A7 = NoQ8 = Are there any other repairs you would like to report?: A8 = NoQ9 = Are there any repairs outstanding?: A9 = No

Pump on hand. Switched to automatic. Check both pumps Fusion has ordered a NEW BOARD. It is running, no signs of leaks thought that the “brain of the boiler is picking up a signal that the boiler is reaching the required temperature” This could be why it’s continually throwing out the E124 code****

688026 FUSION HEATING LTD

27 Oct 2020 10:15 RESPONSE EMERGENCY 24HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

28 Oct 2020 10:14

28 Oct 2020 16:10 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; Yes; E124; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = corridosr/ communal areasQ4 = Is the property under defects?: A4 = NoQ5 = Is this a Comhar property?: A5 = NoQ6 = Has your meter been capped by the Association?: A6 = NoQ7 = Are there any error codes on boiler?: A7 = YesQ8 = Please provide details of error code: A8 = E124Q9 = Are there any other repairs you would like to report?: A9 = NoQ10 = Are there any repairs outstanding?: A10 = No

Pump on hand. Switched to automatic. Check both pumps Cylon heating controls implemented so as running, no signs of leaks heating can be monitored & controlled off site, which is though to have caused heating relating issues during the night. Once this was identified heating was quickly returned to normal running, thus reducing call outs / repairs into the next month. Tenants have always had heating available during the night, so once this was rectified there have been no further issue as before, other than normal servicing / breakdowns of any conventional boiler / heating system.

687389 FUSION HEATING LTD

23 Oct 2020 09:55 RESPONSE - URGENT Flat F 4 DAYS

29 Oct 2020 09:53

26 Oct 2020 16:44 NON SOR / QUOTATION WORKS. FREE TEXT DESCRIPTION OF FAO BILLPlease investigate where tenant is reporting a lack of RESPONSE REPAIRS WORKSFAO BILLPlease investigate where tenant is reporting a heating and hot water as per the out of hours call from Radius lack of heating and hot water as per the out of hours call from 22.10.20 Radius 22.10.20

Attended site and obtain entry to Flat F. Found room thermostat set at 30c, time switch in kitchen “off”, clock settings incorrect by two hours (less) and program settings for a couple of hours in the morning and from 19.00 to 01.00.

Reset to correct time of day and in the timed mode.

Will login to enteliWEB over the next couple of days to see if it is being used differently to what is set.

Fusion has ordered a NEW BOARD. It is thought that the “brain of the boiler is picking up a signal that the boiler is reaching the required temperature” This could be why it’s continually throwing out the E124 code****

Cylon heating controls implemented so as heating can be monitored & controlled off site, which is though to have caused heating relating issues during the night. Once this was identified heating was quickly returned to normal running, thus reducing call outs / repairs into the next month. Tenants have always had heating available during the night, so once this was rectified there have been no further issue as before, other than normal servicing / breakdowns of any conventional boiler / heating system.

682626 FUSION HEATING LTD

05 Oct 2020 11:43 RESPONSE EMERGENCY 24HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

06 Oct 2020 11:41

05 Oct 2020 13:39 Boiler: Diagnose and rectify faults on boiler per appliance.

682238 FUSION HEATING LTD

02 Oct 2020 10:16 RESPONSE - URGENT Block 1-32 Bleach Green 4 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

08 Oct 2020 10:12

05 Oct 2020 13:31 NON SOR / QUOTATION WORKS. FREE TEXT DESCRIPTION OF Bleach Green – Heating pump No1 faulty. No2 on hand on WORKSCommunal Boiler: Undertake during normal working system hours response call-out to any type of centralised commercial type gas fired boiler installation (within the boiler room but including any associated controls, calorifiers, pressure vessels, pumps etc which may be located outside of the boiler room) (Boiler over 250 and ne 900KW), including tracing and locating fault, including any necessary testing and report to Client Representative.

681454 FUSION HEATING LTD

29 Sep 2020 11:13 RESPONSE EMERGENCY 24HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

30 Sep 2020 11:11

681428 FUSION HEATING LTD

29 Sep 2020 10:35 RESPONSE EMERGENCY 24HRS

Flat A

680940 FUSION HEATING LTD

25 Sep 2020 12:05 RESPONSE EMERGENCY 24HRS

674588 FUSION HEATING LTD

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; Yes; E124 - This is a repeat repair; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = Hallways and staff office.Q4 = Is the property under defects?: A4 = NoQ5 = Is this a Comhar property?: A5 = NoQ6 = Has your meter been capped by the Association?: A6 = NoQ7 = Are there any error codes on boiler?: A7 = YesQ8 = Please provide details of error code: A8 = E124 - This is a repeat repairQ9 = Are there any other repairs you would like to report?: A9 = NoQ10 = Are there any repairs outstanding?: A10 = No

Process of elimination as parts are replaced Boiler fault. Error code e124. so as to diagnose the intermittent fault / Contacted trchnical helpline and they have suggested main control panel PCB to be replaced faulty ntc sensors Taking details of parts required 5/10/20 .

Boiler fault. Error code e124.

Contacted trchnical helpline and they have suggested faulty ntc sensors Taking details of parts required 2nd visit to fit and test new ntc sensors 20/10/20

RESPONSE REPAIRS

Contacted technical helpline and they have suggested faulty ntc sensors

Process of elimination as parts are replaced so as to diagnose the intermittent fault

30 Sep 2020 18:47 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Hot water but no heating; Gas; Yes; RESPONSE REPAIRS Not sure; NoQ1 = Have you checked your time clock controller?: A1 = YesQ2 = What is the make & model?: A2 = Not sureQ3 = Is this a new system - in last 12 months?: A3 = NoQ4 = Is this a Comhar property?: A4 = No

Boilers all firing - valve modulating and pumps running

wo 681428 by flat A at 10:35 and then reported to SCO who raised this wo at 11:13 / for the same issue

30 Sep 2020 10:34

29 Sep 2020 15:18 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Heating but no hot water; Gas; Yes; RESPONSE REPAIRS NoQ1 = Have you checked your time clock controller?: A1 = YesQ2 = Do you have an immersion heater?: A2 = NoQ3 = Is this a Comhar property?: A3 = NoRuns off communal boiler

adjusted thermostatc mixer under bathroom sink, started wo 681428 by flat A at 10:35 and then to get hot water. tenant says it usually takes about 6 reported to SCO who raised this wo 681454 minutes in the at 11:13 / for the same issue morning before hot water comes through

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

26 Sep 2020 12:04

25 Sep 2020 13:27 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; Yes; E124; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = the whole schemeQ4 = Is the property under defects?: A4 = NoQ5 = Is this a Comhar property?: A5 = NoQ6 = Has your meter been capped by the Association?: A6 = NoQ7 = Are there any error codes on boiler?: A7 = YesQ8 = Please provide details of error code: A8 = E124Q9 = Are there any other repairs you would like to report?: A9 = NoQ10 = Are there any repairs outstanding?: A10 = No

Boiler fault. Error code e124.

Contacted technical helpline and they have suggested faulty ntc sensors Taking details of parts required

26 Aug 2020 09:28 RESPONSE IMMEDIATE 4HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

26 Aug 2020 13:26

26 Aug 2020 13:26 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; No; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = The whole buildingQ4 = Is the property under defects?: A4 = NoQ5 = Is this a Comhar property?: A5 = NoQ6 = Has your meter been capped by the Association?: A6 = NoQ7 = Are there any error codes on boiler?: A7 = NoQ8 = Are there any other repairs you would like to report?: A8 = NoQ9 = Are there any repairs outstanding?: A9 = NoW/O authorised by duty PSO Barry McKeown

Error code on acv. Reset ans working now but needs new This was monitored following findings, any sensors.Error code on acv. Reset ans working now but future parts replaced will be a process of needs new sensors. elimination until fault is located 2nd visit to fit and test new ntc sensors. Job complete

674341 FUSION HEATING LTD

25 Aug 2020 11:19 RESPONSE EMERGENCY 24HRS

Flat V

26 Aug 2020 11:18

25 Aug 2020 13:59 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; No; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = individual boiler in flat/houseQ3 = Is you pressure reading below 1 BAR?: A3 = NoQ4 = Are other properties affected?: A4 = NoQ5 = Is this a new system - in last 12 months?: A5 = NoQ6 = Do you have a pre-payment meter?: A6 = NoQ7 = Is the property under defects?: A7 = NoQ8 = Is this a Comhar property?: A8 = NoQ9 = Has your meter been capped by the Association?: A9 = NoQ10 = Are there any error codes on boiler?: A10 = NoQ11 = Are there any other repairs you would like to report?: A11 = NoQ12 = Are there any repairs outstanding?: A12 = No - low pressure and lack of heat and hot water.

hot water ok needs new electric shower Redring see as Works order raised to MTC contractor to pictures customer on holiday for a week on Saturday. The replace electric shower electric shower is faulty and needs replaced. Can this be passed to your MTC contractor. WO raised to MTC contractor - Choice Services.

674112 FUSION HEATING LTD

24 Aug 2020 13:22 RESPONSE EMERGENCY 24HRS

Flat E

25 Aug 2020 13:18

31 Aug 2020 00:00 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = Takes approx 15mins for water to heat upQ4 = Is the property under defects?: A4 = NoQ5 = Is this a Comhar property?: A5 = NoQ6 = Has your meter been capped by the Association?: A6 = YesNo COVID19 Symptoms

hot water pressure coming to flat is not great, at night tme Issue was identified and repairs carried out no water at all . all valves etc seem to be open. commercial system.

PSO, as per our conversation we believe there may be an issue with the main pressure reducing valve which is on the mains entering the building which is affecting the water pressure throughout the scheme.

On this basis we have ordered a replacement valve and are planning to attend this tomorrow to replace. The staff have been advised there will be an interruption to the water supply for a couple of hours tomorrow morning.

was eventually found to be link to a faulty control panel

670785 FUSION HEATING LTD

05 Aug 2020 10:38 RESPONSE - URGENT Flat P 4 DAYS

11 Aug 2020 10:37

05 Aug 2020 16:51 Radiator Valve:Overhaul any radiator valve, turn supplies off/on, drain down/refill, repack, reseat, deburr spindle, repair leaking valve, renew plastic cap, install corrosion inhibitor and test.

Heating/Hot Water - Gas: No heat to individual radiator; Gas; RESPONSE REPAIRS yes; Sheltered Scheme; Thermostatic radiator valve; bedroom; NoQ1 = Have you ensured radiator is turned on fully?: A1 = yesQ2 = What type of property is the fault in?: A2 = Sheltered SchemeQ3 = How is radiator controlled?: A3 = Thermostatic radiator valveQ4 = Where is the radiator situated?: A4 = bedroomQ5 = Is this a new system - in last 12 months?: A5 = NoQ6 = Is this a Comhar property?: A6 = No

rad turned of at trv, turned on and tested

no fault, radiator wasn’t turned on user error

666557 FUSION HEATING LTD

17 Jul 2020 11:51 RESPONSE - URGENT Flat I 4 DAYS

23 Jul 2020 11:46

23 Jul 2020 14:23 Boiler:Remedy fault to central heating controls including test all wiring and components, check fuses and appliances, adjust controls, rectify minor faults on completion, provide report to Client Representative.

coordinator will be onsite Wednesday 22nd - 08:30RESPONSE REPAIRS 1:30pm.heating is faulty within the flat itself , currently the heat can not be turned off inside the flat, and is running all the time. 1 . repair fault to heating system within flat, cant be turned off at all.

Faulty valve, part was replaced, then time clock was also replace due to a fault being observed Choice commemnt - Relates to heating controls in 1 individual property.

665963 FUSION HEATING LTD

15 Jul 2020 11:09 RESPONSE EMERGENCY 24HRS

16 Jul 2020 11:08

16 Jul 2020 10:10 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; No; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = flatQ4 = Is the property under defects?: A4 = NoQ5 = Is this a Comhar property?: A5 = NoQ6 = Has your meter been capped by the Association?: A6 = NoQ7 = Are there any error codes on boiler?: A7 = NoQ8 = Are there any other repairs you would like to report?: A8 = NoQ9 = Are there any repairs outstanding?: A9 = No**keysafe 3251 for property as void**Heating wont turn on

replaced faulty motorised valve, heatng works as should now. while there notced that the single channel tmeclock is tempermentel, need to wiggle it to turn heatng on, no lose wires. advise replacement. Danfoss set1e / tenant in number X had keys. replaced danfoss set 1e and confirmed correct operation of system Checked main communal boiler house all working fine flow 60 deg return 55 deg Checked communal areas all working fine No response from flat W but must be an individual flat issue

663453 FUSION HEATING LTD

02 Jul 2020 11:19 RESPONSE - URGENT Flat A 4 DAYS

08 Jul 2020 09:26

08 Jul 2020 09:26 RECALL FOR PREVIOUS JOB NOT ATTENDED OR FAULT REOCCURING.Include detail of remedial works required

Follow up works, detail below - 1 . Plumber was out at the flat DEFECTS(REPAIR and noted to tenant that hot water temp is far too high. ( if UNDER CONTRACT) temps cant be adjusted due to communal boiler system, can a TMV be installed ) 2 . Also, water from his shower is coming out pink (?). ( investigate and advise if issue cant be resolved )

662647 FUSION HEATING LTD

29 Jun 2020 09:29 RESPONSE - URGENT Flat A 4 DAYS

03 Jul 2020 09:26

02 Jul 2020 10:06 TMV (Thermostatic Mixer Valve) under unit - Supply, fit & Test Follow up works, detail below - 1 . Plumber was out at the flat RESPONSE REPAIRS (D08) and noted to tenant that hot water temp is far too high. ( if temps cant be adjusted due to communal boiler system, can a TMV be installed ) 2 . Also, water from his shower is coming out pink (?). ( investigate and advise if issue cant be resolved )

651708 FUSION HEATING LTD

17 Apr 2020 10:28 RESPONSE IMMEDIATE 4HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

17 Apr 2020 14:27

17 Apr 2020 16:26 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = no heat or hot water throughout buildingQ4 = Is the property under defects?: A4 = NoQ5 = Has your meter been capped by the Association?: A5 = NoQ6 = Are there any error codes on boiler?: A6 = NoQ7 = Are there any other repairs you would like to report?: A7 = NoQ8 = Are there any repairs outstanding?: A8 = No

No issues found while on site, wo closed No ch/dhw Chevked boilerhouse. Boilers pumps controls all working building possibly sitting at required fine. Checked heating and hot water in building all working tempiture controlled by stats ok

651590 FUSION HEATING LTD

16 Apr 2020 10:31 RESPONSE - URGENT Block 1-32 Bleach Green 4 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

22 Apr 2020 10:28

17 Apr 2020 10:18 Water Hammer:Clear water hammer in water system, check ballvalve and taps, including turn water supply off, drain as necessary reinstate water supply and test on completion, report to CR.

Pipes: Noisy pipes; After water has been used; Pipes; tenant at RESPONSE REPAIRS no. 15 is advising her pipes are extremely noisy, rattling and banging, after water has been used and that there is high pressure in the taps and hot water is spurting out when used; No; NoQ1 = When does this happen?: A1 = After water has been usedQ2 = Where is the noise from?: A2 = PipesQ3 = Any additional information: A3 = tenant at no. 15 is advising her pipes are extremely noisy, rattling and banging, after water has been used and that there is high pressure in the taps and hot water is spurting out when usedQ4 = Are there any other repairs you would like to report?: A4 = NoQ5 = Are there any repairs outstanding?: A5 = No

Checked boilerhouse. Boilers pumps controls all working as per engineers notes, no fault was found / fine. Checked heating and hot water in building all working possibly related to the expanding and ok contracting of heating pipes which is a common occurrence

635530 FUSION HEATING LTD

17 Jan 2020 12:14 RESPONSE - ROUTINE Flat U 28 DAYS

14 Feb 2020 12:10

23 Jan 2020 12:03 Radiator:Shut off valves and drain down, remove and renew bedroom - replace radiator with double panel with double panel convector radiator and brackets, ready primed, ne 1200x600mm, make all connections to existing valves, reinstate water supply, refill, install corrosion inhibitor, vent and test, and remove waste and debris.

633944 FUSION HEATING LTD

10 Jan 2020 14:40 RESPONSE - ROUTINE Flat U 28 DAYS

07 Feb 2020 14:38

614201 FUSION HEATING LTD

07 Oct 2019 11:03 RESPONSE IMMEDIATE 4HRS

07 Oct 2019 14:59

Flat I

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

Checked communal areas all working fine

all areas within the building are thermostatically controlled, so if the building is sitting at the required temp the heating will not be on

All areas within the building are thermostatically controlled, so if the building is sitting at the required temp the heating will not be on

No response from flat W but must be an individual flat TMV installed so as to ensure water temps issue. fitted tmv below whb water is now 43 degrees have are kept to usable level also changed shower hose and head to see if this cures the pink effect 2 fexible hoses from van stock

RESPONSE REPAIRS

replaced rad with a 21x37dpc. tested and lef working as normal

Tenant provided with a larger radiator as advised bedroom was cold, tenants has advised he’s happy with results

15 Jan 2020 11:09 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Radiator - loose; Gas; No; living RESPONSE REPAIRS room raditator valve has come off and tenant cannot replace. ; No; wear and tearQ1 = Is the radiator in a communal area?: A1 = NoQ2 = Where is the radiator located?: A2 = living room raditator valve has come off and tenant cannot replace.Q3 = Is it a new system - in last 12 months?: A3 = NoQ4 = How did it happen?: A4 = wear and tearQ5 = Is this a health & safety risk?: A5 = No

replaced 2x broken trv heads. tested and left working as normal

Fittings replaced on both rads

07 Oct 2019 12:10 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; RESPONSE REPAIRS NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = Whole BuildingQ4 = Is the property under defects?: A4 = NoQ5 = Has your meter been capped by the Association?: A5 = YesReocurring problem.

Fault showing E124Upraded by Duty PSO Barry McKeown

Intermittent fault on boiler - reset and working every time Fault identified and sensor replaced, no on arrival. further issues Different fault cose this time Found right hand pump seized but acv still running Waiting from confirmation from technical to see if this would be enough to send boiler to fault.

Technical advise second NTC sensor faulty took details to replace.

Second visit to fit new sensor and test operation

613341 FUSION HEATING LTD

01 Oct 2019 16:12 RESPONSE - ROUTINE Flat G 28 DAYS

29 Oct 2019 16:05

03 Oct 2019 15:27 Radiator:Shut off valves and drain down, remove and renew bedroom is next to the gable end of building , and is hard to with single panel convector radiator and brackets, ready heat 1 . bedroom - replace single rad with double panel primed ne 1200x600mm, make all connections to existing valves, reinstate water supply, refill, install corrosion inhibitor, vent and test, and remove waste and debris.

613137 FUSION HEATING LTD

01 Oct 2019 10:41 RESPONSE EMERGENCY 24HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

02 Oct 2019 10:40

02 Oct 2019 10:17 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; Yes; E04; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = whole buildingQ4 = Is the property under defects?: A4 = NoQ5 = Has your meter been capped by the Association?: A5 = NoQ6 = Are there any error codes on boiler?: A6 = YesQ7 = Please provide details of error code: A7 = E04Q8 = Are there any other repairs you would like to report?: A8 = NoQ9 = Are there any repairs outstanding?: A9 = No

E04 fault on acv unit.

Repair carried out and heating left working, Reset and boiler working. Checked gas pressrues all ok. this has been monitored following the issue To sourcing and replacing electrode sensor as per manual.

Seems to be running fine now.

Advised warden to keep an eye in it

606597 FUSION HEATING LTD

29 Aug 2019 11:15 RESPONSE EMERGENCY 24HRS

Flat S

30 Aug 2019 11:12

29 Aug 2019 11:12 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = individual boiler in flat/houseQ3 = Is you pressure reading below 1 BAR?: A3 = NoQ4 = Are other properties affected?: A4 = NoQ5 = Is this a new system - in last 12 months?: A5 = NoQ6 = Do you have a pre-payment meter?: A6 = NoQ7 = Is the property under defects?: A7 = NoQ8 = Has your meter been capped by the Association?: A8 = NoQ9 = Are there any error codes on boiler?: A9 = NoQ10 = Are there any other repairs you would like to report?: A10 = NoQ11 = Are there any repairs outstanding?: A11 = NoEmail sent this morning when systems were down.

reset communal boilers after fire alarm and isolated gas supply

Fire alarm had been activated which locks out all gas supplies as a safety feature

606588 FUSION HEATING LTD

29 Aug 2019 11:08 RESPONSE IMMEDIATE 4HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

29 Aug 2019 15:04

29 Aug 2019 11:04 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = Entire building has no heating or hotwater as both boilers are downQ4 = Is the property under defects?: A4 = NoQ5 = Has your meter been capped by the Association?: A5 = NoQ6 = Are there any error codes on boiler?: A6 = NoQ7 = Are there any other repairs you would like to report?: A7 = NoQ8 = Are there any repairs outstanding?: A8 = NoSystems were down so this has been phoned and emailed in.

No heat no hot water.

Boilers tripped out due to power cut but left hand boiler also showing e124 fault code. Contacted technical and they advised changed electrode and ntc sensor. To taking details off parts required.

2nd visit. To fitting and testing new ntc sensor and electrode.

Advised warden to keep an eye on boiler Working now

Any future parts replaced will be a process of elimination until fault is located

604160 FUSION HEATING LTD

13 Aug 2019 12:05 RESPONSE EMERGENCY 24HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

14 Aug 2019 12:04

14 Aug 2019 11:46 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; Yes; B124; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = only showing codeQ4 = Is the property under defects?: A4 = NoQ5 = Has your meter been capped by the Association?: A5 = NoQ6 = Are there any error codes on boiler?: A6 = YesQ7 = Please provide details of error code: A7 = B124Q8 = Are there any other repairs you would like to report?: A8 = NoQ9 = Are there any repairs outstanding?: A9 = No

Boiler 2 locked out on E124 fault causes by an interuption.

Reset burner and created demand somcould be run on both low and high fire which unit ran accordingly This may have been a power shortage if happened again would start tomlook at replacing NTC sensors

This was monitored following findings, any future parts replaced will be a process of elimination until fault is located

turned rad of manually

User error, all systems operating correctly

600638 FUSION HEATING LTD

25 Jul 2019 11:08 RESPONSE - URGENT Flat C 4 DAYS

597649 FUSION HEATING LTD

05 Jul 2019 10:51 RESPONSE - ROUTINE Block 1-32 Bleach Green 28 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

13 Dec 2019 10:49

594100 FUSION HEATING LTD

18 Jun 2019 13:21 RESPONSE - URGENT Block 1-32 Bleach Green 4 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

24 Jun 2019 13:21

589760 FUSION HEATING LTD

30 May 2019 09:58 RESPONSE EMERGENCY 24HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

31 Jul 2019 11:07

31 May 2019 09:58

RESPONSE REPAIRS

Heating/Hot Water - Gas: Heating Will Not Turn Off; Gas; Yes; RESPONSE REPAIRS NoQ1 = Are your time clocks and thermostats correctly set / program: A1 = YesQ2 = Is it a new system - in last 12 months?: A2 = NoQ3 = How many Radiators are affected?: A3 = IndividualQ4 = Any additional information: A4 = hallway rad wont turn off - for access contact saff between 9.30am 2.30pm only 13 Sep 2019 16:58 Recommended spend now - to replace panel live lamp (health REMEDIAL WORKS FOLLOWING ASHDOWN CAPITAL WORKS & safety) and fix strategy for pump change over (prolong the SURVEYRecommended spend now - to replace panel live lamp plant life)£350.00Cost covered with in the 3 star service code (health & safety) and fix strategy for pump change over (prolong the plant life)£350.00Cost covered with in the 3 star service code 19 Jun 2019 15:53 Gas: attend to site, identify defect and repair Heating/Hot Water - Gas: Gas Boiler leaking Water; Flue from RESPONSE REPAIRS boiler room leaking; Yes; No; NoQ1 = Where is the leak coming from?: A1 = Flue from boiler room leakingQ2 = Is the heating and hot water still working?: A2 = YesQ3 = Is the pressure gauge reading below 1 bar?: A3 = NoQ4 = Are there any other repairs you would like to report?: A4 = NoQ5 = Are there any repairs outstanding?: A5 = No 25 Jul 2019 12:06 Gas: attend to site, identify defect and repair

06 Jun 2019 13:02 Pipe:Renew or fix new any 54mm diameter pipe with copper pipe fixed with clips and including all made bends, connectors, fittings and any adaptors for jointing to pipes of other material, and remove waste and debris.

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; Yes; E124; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = Boiler 2 affected and there is a leak from one of the pumpsQ4 = Is the property under defects?: A4 = NoQ5 = Has your meter been capped by the Association?: A5 = NoQ6 = Are there any error codes on boiler?: A6 = YesQ7 = Please provide details of error code: A7 = E124Q8 = Are there any other repairs you would like to report?: A8 = NoQ9 = Are there any repairs outstanding?: A9 = No

replaced rad with new double panel convector, 27x25

Larger radiator installed due to the room being cold, tenant was very pleased and happy with the results

Attended site and replaced faulty panel live indicator lamp Fault was identified and parts replaced on Boilerhouse Panel.

(1×240V White LED Indicator lamp) Job Complete.

Flue leaking.

Found section of flue leaking water at joints outside boilerhouse.

John J doyles would need to attend to check and rectify Reports that flues not suitable as ACV units were condensing boilers - double checked that these ACV units are not condensing so flues suitable Checked operation of both boilers and running ok Checked around both boilers for signs of leaks of which there were none Checked all around pipework and found a small weep from a 54mm soldered joint which would need attention by a plumber before developing into anything worse 2nd visit - drain down hot water system could not get secton of pipework removed had to cut out and repipe hot water supply to building new 54 mm lever valve fitted 54mm pipe bends and tee and temp stat refll and test system , need to call back with some special 54mm pipe insulaton foil back

Flue leak was resolved / repaired (condensation within pipe); query whether flu was correct was answered

Works identified on first inspection, completed following second visit

please contact coordinator to advise of a date and rough CAPITAL WORKS timescale that works will take place so as all tenants can be advisedPhilip Evans <Philip.Evans@choicehousing.org>coordinator - Philip - 02890333513 on site times 9am to 2.30pm1 . boiler house - leaking joint is still ongoing , as per rec's can the system be shut down and failed joint be replaced

replaced 2" gate valve and secton of 2"copper. refilled system and tested

20 May 2019 14:00 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = Entire SchemeQ4 = Is the property under defects?: A4 = NoQ5 = Has your meter been capped by the Association?: A5 = NoQ6 = Are there any error codes on boiler?: A6 = NoQ7 = Are there any other repairs you would like to report?: A7 = NoQ8 = Are there any repairs outstanding?: A8 = NoReported by Flat M, no heating at scheme.

Boilers firing but no signal for pumps to run At the time it was an unknown fault, Ave room temp 19.4 deg setpoint 24 deg valve open 100% heating issue resolved At these setpoints pumps should be running unless it is getting over rode by some ither set point Outside temp 15.4 deg

08 May 2019 15:34

08 May 2019 13:59 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; No; NoQ1 = Have you just moved into the property?: A1 = no Q2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = Num 9 has been without heat and hot water since the 3/05/19Q4 = Is the property under defects?: A4 = NoQ5 = Has your meter been capped by the Association?: A5 = NoQ6 = Are there any error codes on boiler?: A6 = NoQ7 = Are there any other repairs you would like to report?: A7 = NoQ8 = Are there any repairs outstanding?: A8 = Noreported by co ord Scott 02890333513

replaced Honeywell V4043 motorised valve

Failure of divert valve, which was replaced allowing heating to operate

Flat E

03 May 2019 15:26

03 May 2019 12:30 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; No; RESPONSE REPAIRS No; No; No; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 = Flat 18 & Number 9Q4 = Is the property under defects?: A4 = NoQ5 = Has your meter been capped by the Association?: A5 = NoQ6 = Are there any error codes on boiler?: A6 = NoQ7 = Are there any other repairs you would like to report?: A7 = NoQ8 = Are there any repairs outstanding?: A8 = No***REPORTED AND UPGRADED TO IMMED 4 HR BY PSO *** possible issue with thermostat access 07523118272

Controls to attend

Software issue, which was resolved by resetting clock in individual flat

21 Mar 2019 13:07 RESPONSE EMERGENCY 24HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

22 Mar 2019 13:06

22 Mar 2019 11:25 Water leak in boiler house . Water leak coming from 54MM fitting on DHW pipe. Tightened up fitting. If leak persists the DHW will need to be shut down, Pipework stripped down and replaced

Heating/Hot Water - Gas: Gas Boiler leaking Water; pipe that RESPONSE REPAIRS feels hot water to building; Yes; No; NoQ1 = Where is the leak coming from?: A1 = pipe that feels hot water to buildingQ2 = Is the heating and hot water still working?: A2 = YesQ3 = Is the pressure gauge reading below 1 bar?: A3 = NoQ4 = Are there any other repairs you would like to report?: A4 = NoQ5 = Are there any repairs outstanding?: A5 = Nocommunal boiler

Water leak in boilerhouse.

Leak identified, if leak was to persist then a Water leak coming from 54mm fitting on dhw pipe. follow up WO will / would be raised Tightened up fitting. If leak persists then dhw will need to be shut down, pipwork stripped down and replaced.

571047 FUSION HEATING LTD

18 Feb 2019 12:29 RESPONSE EMERGENCY 24HRS

Flat Q

19 Feb 2019 12:29

18 Feb 2019 15:40 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Hot water but no heating; Gas; Yes; RESPONSE REPAIRS .Q1 = Have you checked your time clock controller?: A1 = YesQ2 = What is the make & model?: A2 = .Q3 = Is this a new system - in last 12 months?: A3 = No

time clock was off and stat was turned down too low. heatng left working

559669 FUSION HEATING LTD

19 Dec 2018 16:38 RESPONSE - ROUTINE Block 1-32 Bleach Green 28 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

16 Jan 2019 16:34

02 Jan 2019 09:51 Radiator Valve:Repair any leaking radiator valve and restore to original pressure rating including isolate radiator or drain down circuit, subsequently refill, install corrosion inhibitor and test on completion, and remove waste and debris.

boiler house - pipework leaking can the temp be reduced on both hot water , and heating systems , as water from taps is extremely hot , to the point that tenants are getting burnt , the same can be said for the radiators , if you touch them you're at risk of getting burnt currently sitting above 80 degrees , could this be reduced to 60 ?

546758 FUSION HEATING LTD

23 Oct 2018 11:18 RESPONSE - URGENT Flat N 4 DAYS

29 Oct 2018 11:18

25 Oct 2018 10:20 Radiator Valve:Overhaul any radiator valve, turn supplies off/on, drain down/refill, repack, reseat, deburr spindle, repair leaking valve, renew plastic cap, install corrosion inhibitor and test.

Heating/Hot Water - Gas: No heat to individual radiator; Gas; RESPONSE REPAIRS yes; Sheltered Scheme; Thermostatic radiator valve; loungeQ1 = Have you ensured radiator is turned on fully?: A1 = yesQ2 = What type of property is the fault in?: A2 = Sheltered SchemeQ3 = How is radiator controlled?: A3 = Thermostatic radiator valveQ4 = Where is the radiator situated?: A4 = loungeQ5 = Is this a new system - in last 12 months?: A5 = No

building will need drained down to fix leak at 2 valves / Repairs carried out during servicing works Issues with heating hot water too warm. against wo raised on the 7/1/19 Found main mixing valve stuck in open position. Manually moved back and forth then tested controls. Working fine now, opening and closing with cylon controller.

Set back temps on boilers. Heating:- 70 degrees celcius dhw:- 65 degrees celcius.

There is also a leak form the dhw pipework in boiler house. Plumber needs to attend. Isolate dhw to building and repair. replaced TRV Repair attended and fault repaired at single radiator

545286 FUSION HEATING LTD

15 Oct 2018 14:47 RESPONSE - URGENT Flat C 4 DAYS

19 Oct 2018 14:46

16 Oct 2018 14:35 Radiator Valve:Overhaul any radiator valve, turn supplies off/on, drain down/refill, repack, reseat, deburr spindle, repair leaking valve, renew plastic cap, install corrosion inhibitor and test.

Heating/Hot Water - Gas: No heat to individual radiator; Gas; RESPONSE REPAIRS yes; Sheltered Scheme; Thermostatic radiator valve; in living roomQ1 = Have you ensured radiator is turned on fully?: A1 = yesQ2 = What type of property is the fault in?: A2 = Sheltered SchemeQ3 = How is radiator controlled?: A3 = Thermostatic radiator valveQ4 = Where is the radiator situated?: A4 = in living roomQ5 = Is this a new system - in last 12 months?: A5 = No

588370 FUSION HEATING LTD

21 May 2019 09:22 RESPONSE - ROUTINE Block 1-32 Bleach Green 28 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

588146 FUSION HEATING LTD

20 May 2019 10:11 RESPONSE IMMEDIATE 4HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

20 May 2019 14:09

585372 FUSION HEATING LTD

08 May 2019 11:35 RESPONSE IMMEDIATE 4HRS

Flat L

584848 FUSION HEATING LTD

03 May 2019 11:27 RESPONSE IMMEDIATE 4HRS

577345 FUSION HEATING LTD

18 Jun 2019 09:07

03 Jun 2019 13:27 please contact coordinator to advise of a date and rough timescale that works will take place so as all tenants can be advisedPhilip Evans <Philip.Evans@choicehousing.org>coordinator - Philip - 02890333513 on site times 9am to 2.30pm1 . boiler house - leaking joint is still ongoing , as per rec's can the system be shut down and failed joint be replaced

RESPONSE REPAIRS

fitted new TRV head at living room radiator

User error, all systems operating correctly

Repair attended and fault repaired at single radiator

539382 FUSION HEATING LTD

20 Sep 2018 12:33 RESPONSE EMERGENCY 24HRS

Flat G

21 Sep 2018 12:32

20 Sep 2018 13:56 Boiler: Diagnose and rectify faults on boiler per appliance.

Heating/Hot Water - Gas: Gas boiler not working; Gas; noQ1 = RESPONSE REPAIRS Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = individual boiler in flat/houseQ3 = Is you pressure reading at boiler in excess of 1 BAR?: A3 = NoQ4 = Are other properties affected?: A4 = NoQ5 = Is this a new system - in last 12 months?: A5 = NoQ6 = Do you have a pre-payment meter?: A6 = NoQ7 = Is the property under defects?: A7 = Yes

reset blank screen on set 1e

537160 FUSION HEATING LTD

10 Sep 2018 10:05 RESPONSE EMERGENCY 24HRS

Flat B

11 Sep 2018 10:04

10 Sep 2018 13:04 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; RESPONSE REPAIRS NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = individual boiler in flat/houseQ3 = Is you pressure reading at boiler in excess of 1 BAR?: A3 = NoQ4 = Are other properties affected?: A4 = NoQ5 = Is this a new system - in last 12 months?: A5 = NoQ6 = Do you have a pre-payment meter?: A6 = NoQ7 = Is the property under defects?: A7 = No

reset blank screen on set 1e

510007 FUSION HEATING LTD

19 Apr 2018 09:04 RESPONSE EMERGENCY 24HRS

Flat B

20 Apr 2018 09:03

19 Apr 2018 16:09 Gas: attend to site, identify defect and repair

RESPONSE REPAIRS Heating/Hot Water - Gas: Gas boiler not working; Gas; no; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = individual boiler in flat/houseQ3 = Is you pressure reading at boiler in excess of 1 BAR?: A3 = NoQ4 = Are other properties affected?: A4 = NoQ5 = Is this a new system - in last 12 months?: A5 = NoQ6 = Do you have a pre-payment meter?: A6 = YesQ7 = Is the property under defects?: A7 = Nocall with 1 hours notice

replaced faulty motorized valve

Fault was located and part replaced, heating left operating within the tenants flat

503428 FUSION HEATING LTD

14 Mar 2018 11:03 RESPONSE - URGENT Flat B 4 DAYS

20 Mar 2018 11:02

16 Mar 2018 12:25 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Heating Will Not Turn Off; Gas; Yes; RESPONSE REPAIRS NoQ1 = Are your time clocks and thermostats correctly set / program: A1 = YesQ2 = Is it a new system - in last 12 months?: A2 = NoQ3 = How many Radiators are affected?: A3 = IndividualQ4 = Any additional information: A4 =

need electrical engineer to look at stat/ replaced stat, heating left working

Fault found with room stat, which was then replaced, heating left working within the individual flat

502949 FUSION HEATING LTD

31 Mar 2018 13:45

12 Mar 2018 15:40 Our engineer attended and has reported the ACV unit requires new gas valve. Can you please raise a new order to cover this. Gas valve - £661.16 and Labour - 6 hours

Following 501527 - as per report & quotation - please renew gas valve to ACV unit.

RESPONSE REPAIRS

COMPLETED UNDER 501527

This works order was raised to cover parts, but was completed under the first attended wo 501527

07 Mar 2018 13:45

06 Mar 2018 16:14 Gas: attend to site, identify defect and repair

Following 501527 - as per report & quotation - please renew gas valve to ACV unit.

RESPONSE REPAIRS

Boiler 2 fault.

Traced fault to gas valve not opening fully on light up.

To tasking details of parts required.

Boiler fault identified and parts ordered and installed.

501375 FUSION HEATING LTD

12 Mar 2018 13:45 RESPONSE - URGENT Block 1-32 Bleach Green 4 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim 06 Mar 2018 13:45 RESPONSE Block 1-32 Bleach Green EMERGENCY 24HRS Court, 12 Whiterock Grove, Belfast, Co Antrim 05 Mar 2018 16:39 RESPONSE Flat K IMMEDIATE 4HRS

05 Mar 2018 20:38

05 Mar 2018 16:38 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Gas boiler not working; Gas; no; RESPONSE REPAIRS NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = individual boiler in flat/houseQ3 = Is you pressure reading at boiler in excess of 1 BAR?: A3 = YesQ4 = Are other properties affected?: A4 = NoQ5 = Is this a new system - in last 12 months?: A5 = NoQ6 = Do you have a pre-payment meter?: A6 = YesQ7 = Is the property under defects?: A7 = No - As per Fold telecare - March 1091

Reset timer and tested

Tenant had just moved in, time clock set incorrectly, timer reset and heating left working within the individual flat

499056 FUSION HEATING LTD

22 Feb 2018 16:51 RESPONSE IMMEDIATE 4HRS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

22 Feb 2018 20:50

22 Feb 2018 17:55 Gas: attend to site, identify defect and repair

RESPONSE REPAIRS Heating/Hot Water - Gas: Gas boiler not working; Gas; no; NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = communal boilerQ3 = What area/s are affected?: A3 =Q4 = Is the property under defects?: A4 = No

Gas leak. Pheonix out. Gas turned off. Leaking from small cap on pipework.

To fitting new 1/2 inch plug in pipework and testing pipe for gas tightness again. Test passed. Photos attached.

To opening gas supply and firing boilers Boiler 1 cutting out on eo2 fault code. Needs further attention. Boiler 2 firing away fine

Related to boiler upgrade works, PNG turned gass off and fault was repaired, heating turned back on with no further issues.

492137 FUSION HEATING LTD

23 Jan 2018 13:20 RESPONSE EMERGENCY 24HRS

Flat U

24 Jan 2018 15:20

24 Jan 2018 15:20 Gas: attend to site, identify defect and repair

fitted new room thermostat and test.

Heating working fine now

Fault found with stat, part failure, localised to one flat

484944 FUSION HEATING LTD

18 Dec 2017 14:54 RESPONSE IMMEDIATE 4HRS

Flat T

18 Dec 2017 18:54

18 Dec 2017 14:54 Gas: attend to site, identify defect and repair

Heating/Hot Water - Gas: Hot water but no heating; Gas; Yes; RESPONSE REPAIRS comunal boilerQ1 = Have you checked your time clock controller?: A1 = YesQ2 = What is the make & model?: A2 = comunal boilerQ3 = Is this a new system - in last 12 months?: A3 = No Heating/Hot Water - Gas: Gas boiler not working; Gas; no; RESPONSE REPAIRS NoQ1 = Have you just moved into the property?: A1 = noQ2 = What type of system is affected?: A2 = individual boiler in flat/houseQ3 = Is you pressure reading at boiler in excess of 1 BAR?: A3 = YesQ4 = Are other properties affected?: A4 = NoQ5 = Is this a new system - in last 12 months?: A5 = NoQ6 = Do you have a pre-payment meter?: A6 = YesQ7 = Is the property under defects?: A7 = No*** OOH DECCH1294 ***

Time clock needed to be reset. Heating left working

Clock set to correct timing to allow heating to operate

501527 FUSION HEATING LTD

Software issue, which was resolved by resetting clock

Works Order

Contractor

Raised

Priority

Address

Estimated End

Actual Completion

Order Task Description

Request Description

Sample Job Type

Choice Explanatory Notes Dec 2020

674731 FUSION HEATING LTD

26 Aug 2020 13:51 RESPONSE URGENT 4 DAYS

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

01 Sep 2020 13:45

27 Aug 2020 12:29 As per our conversation we believe there may be an issue with the main pressure reducing valve which is on the mains entering the building which is affecting the water pressure throughout the scheme. On this basis we have ordered a replacement valve and are planning to attend this tomorrow to replace. The staff have been advised there will be an interruption to the water supply for a couple of hours tomorrow morning. Can you please raise a new order with the following value if we are to proceed 1 x 54mm PRV - £268.00+10% uplift £295.68 + vat Total £354.81 Labour 6 x GA699999 DAYWORK: PLUMBER

620475 FUSION HEATING LTD

05 Nov 2019 10:30 ANNUAL SERVICE - Block 1-32 Bleach Green 70 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

14 Jan 2020 17:00

05 Dec 2019 12:51 Servicing: Undertake during the Servicing Period periodic Planned Work generated from plan 180 - Gas Boiler servicing in accordance with the Clients specification and Service - (Choice Housing) Feb 2020 for template 12 the manufacturers recommendations to the whole of the centralised commercial type gas fired boiler installation within boiler room including associated controls, pumps, calorifiers etc., which may be located outside of the boiler room including inspection of communal wet central heating radiator system, provision and renewal of replacement parts to boiler including controls and pumps, test and annual gas safety certification, provision of service records and make good all as specified. (One commercial boiler in boiler room) [Per Service per Installation and System]

ANNUAL - SERVICE CONTRACTS

Shut of system replaced 54mm prv and repiped in boiler Works identified on first inspection, house fted gauge reflled tested system pressure 2.8bar completed following second visit fne also overhauled x2 gate valves in roofspace hot water pressure through out scheme now fine , also found a 2nd water main in bin store 42mm checked valve opened fully , cold water pressure not great no prv or check valves fted on this line , might be worthwhile get water board to test this pressure and see can be increased. checked roofspace cannot fnd any other valves that may be faulty or not opened fully ? main kitchen you can put your thumb over tap which would not be possible with 2 or 3 bar pressure Service completed and cert received/ tied with woannual servicing set to take place yearly 620474

620474 FUSION HEATING LTD

05 Nov 2019 10:30 ANNUAL SERVICE - Block 1-32 Bleach Green 70 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

14 Jan 2020 17:00

05 Nov 2019 12:14 Servicing: Undertake during the Servicing Period periodic Planned Work generated from plan 180 - Gas Boiler servicing in accordance with the Clients specification and Service - (Choice Housing) Feb 2020 for template 12 the manufacturers recommendations to the whole of the centralised commercial type gas fired boiler installation within boiler room including associated controls, pumps, calorifiers etc which may be located outside of the boiler room including inspection of communal wet central heating radiator system, provision and renewal of replacement parts to boiler including controls and pumps, test and annual gas safety certification, provision of service records and make good all as specified. (Two commercial boilers in boiler room) [Per Service per Installation and System]

ANNUAL - SERVICE CONTRACTS

service completed and cert received / tied with wo620475

601197 FUSION HEATING LTD

29 Jul 2019 16:22 RESPONSE Block 1-32 Bleach Green ROUTINE 28 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

26 Aug 2019 16:18

08 Aug 2019 12:44 Gas: attend to site, identify defect and repair

RESPONSE REPAIRS

Reports that flues not suitable as ACV units were report was investigated and current flue is condensing boilers - double checked that these ACV units suitable are not condensing so flues suitable

601007 FUSION HEATING LTD

29 Jul 2019 09:48 RESPONSE EMERGENCY 24HRS

30 Jul 2019 09:47

29 Jul 2019 12:18 Gas: attend to site, identify defect and repair

Flat C

RESPONSE REPAIRS follow up to wo - 674112 for Flat E As per our conversation we believe there may be an issue with the main pressure reducing valve which is on the mains entering the building which is affecting the water pressure throughout the scheme. On this basis we have ordered a replacement valve and are planning to attend this tomorrow to replace. The staff have been advised there will be an interruption to the water supply for a couple of hours tomorrow morning. Can you please raise a new order with the following value if we are to proceed 1 x 54mm PRV - £268.00+10% uplift £295.68 + vat Total £354.81 Labour 6 x GA699999 DAYWORK: PLUMBER

Contractor Notes

follow up wo to wo - 594100please carry out test of flue as per Fusion's rec's - nil charge order 1 . return to carry out the relevant combustion and flue integrity checks to ensure the flue is suitable for use on this appliance

RESPONSE REPAIRS Shower: Shower - not working; No; mixer valve; no hot water; No; No; No; NoQ1 = Did you fit the shower yourself?: A1 = NoQ2 = What type of shower is it?: A2 = mixer valveQ3 = What is the exact problem?: A3 = no hot waterQ4 = Is this an electrical or plumbing fault?: A4 = PlumbingQ5 = Is there another means of bathing e.g. a bath?: A5 = NoQ6 = Has this been fitted in the last 12 months?: A6 = NoQ7 = Are there any other repairs you would like to report?: A7 = NoQ8 = Are there any repairs outstanding?: A8 =

tenant didn't know you had to pull electric cord for hot water on electric shower.

581216 FUSION HEATING LTD

09 Apr 2019 15:04 ANNUAL SERVICE - Block 1-32 Bleach Green 70 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

18 Jun 2019 17:00

29 Apr 2019 12:01 Ashdown and A.C.E.S to complete joint visit to scheme.Cylon BEMS system controls to be adjusted and all details recorded as per Choice requirements.

Ashdown and A.C.E.S to complete joint visit to scheme.Cylon BEMS system controls to be adjusted and all details recorded as per Choice requirements.

CYCLICAL MAINTENANCE

surveys

579430 FUSION HEATING LTD

29 Mar 2019 15:08 RESPONSE Flat D ROUTINE 28 DAYS

26 Apr 2019 15:07

29 Mar 2019 15:27 Replaced new module for heat meter - Confirmation order

Replaced new module for heat meter - Confirmation order

CYCLICAL MAINTENANCE

fitted new Mbus meter

annual servicing set to take place yearly

user error, all systems operating correctly

relating to the cylon operating system

576822 FUSION HEATING LTD

19 Mar 2019 13:28 RESPONSE URGENT 4 DAYS

Flat A

25 Mar 2019 13:27

20 Mar 2019 14:34 Gas: attend to site, identify defect and repair

Pipes: Noisy pipes; When heating is on; Pipes; tnt reports RESPONSE REPAIRS loud banging noises from livingroom rad ; No; NoQ1 = When does this happen?: A1 = When heating is onQ2 = Where is the noise from?: A2 = Pipes Q3 = Any additional information: A3 = tnt reports loud banging noises from livingroom radQ4 = Are there any other repairs you would like to report?: A4 = NoQ5 = Are there any repairs outstanding?: A5 = No access -

18 Mar 2019 17:00

21 Feb 2019 10:56 Servicing: Undertake during the Servicing Period periodic Planned Work generated from plan 110 - Gas Boiler servicing in accordance with the Clients specification and Service - (Choice Housing) - April 2019 for template 10 the manufacturers recommendations to the whole of the centralised commercial type gas fired boiler installation within boiler room including associated controls, pumps, calorifiers etc which may be located outside of the boiler room including inspection of communal wet central heating radiator system, provision and renewal of replacement parts to boiler including controls and pumps, test and annual gas safety certification, provision of service records and make good all as specified. (Two commercial boilers in boiler room) [Per Service per Installation and System]

no noise occurs while I was there. told Tennant if it happens again to video it.

Possibly linked to the expanding and contracting of heating pipes which is a common occurrence on any heating system

ANNUAL - SERVICE CONTRACTS

service completed - tighned up test point compression nut and 52mm nut on isolatng valve water stopped dripping allowed 15 minutes stll no leak if leak reappears might need hot water shut down

annual servicing set to take place yearly tghned up test point compression nut and 52mm nut on isolatng valve water stopped dripping allowed 15 minutes stll no leak if leak reappears might need hot water shut down

561716 FUSION HEATING LTD

07 Jan 2019 10:16 ANNUAL SERVICE - Block 1-32 Bleach Green 70 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

559170 FUSION HEATING LTD

18 Dec 2018 09:50 RESPONSE Flat D ROUTINE 28 DAYS

15 Jan 2019 09:47

18 Dec 2018 15:43 Please inspect heat meter as it has been in alarm since 5th Please inspect heat meter as it has been in alarm since 5th RESPONSE REPAIRS December. BAC may need to attend to inspect and December. BAC may need to attend to inspect and resolve resolve. Consumption has been reading 0 since 5th December.

Discovered issue with cable at heat meter.

Remade cable off and connected, brought back online.

Left all working okay.

Call complete.

Unclear of fault with cable, possible loose connection or might have been dislodged by tenants belongings within the store / cupboard

531045 FUSION HEATING LTD

08 Aug 2018 11:09 PLANNED

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim

23 Jan 2019 11:08

04 Oct 2018 17:23 Daywork: Plumber

Please carry out installation of endotherm heating PLANNED additive. Adequate notice needs to be provided MAINTENANCE (minimum 2 weeks) so that tenant engagement can take place (please contact Lorna Brown in relation to this).

Access should be arranged with the scheme coordinator.

added 24lts

routine maintenance of heating system carried out

576976 FUSION HEATING LTD

20 Mar 2019 09:45 RESPONSE Block 1-32 Bleach Green ROUTINE 28 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

01 Apr 2019 15:54

01 Apr 2019 00:00 as per letter received from Phoenix gas Work scheduled for 1/04/19Between 08:30-13:00They request in the letter a maintenance technician to assist with shut off and system re-start of the boiler plant. They have supplied a tel: 03454555555 for any queries.

as per letter received from Phoenix gas Work scheduled RESPONSE REPAIRS for 1/04/19Between 08:30-13:00They request in the letter a maintenance technician to assist with shut off and system re-start of the boiler plant. They have supplied a tel: for any queries.if you can also email pso and advise

Ensure boilers pumps etc working after Phoenix gas meter exchange

wo raised to attend site with PNG so as to ensure system was left in full operation after completion

499495 FUSION HEATING LTD

26 Feb 2018 11:19 RESPONSE Block 1-32 Bleach Green ROUTINE 28 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

26 Mar 2018 11:18

26 Feb 2018 18:20 Fusion to arrange for BAC to connect the Chatterbox at Great Victoria StreetAs per Ref: 180010

Fusion to arrange for BAC to connect the Chatterbox at Bleach Green CourtAs per Ref: 180010

RESPONSE REPAIRS

Connected Gas Meters at Bleach Green and Great Victoria related to boiler upgrade and meter install works.

Street. Bleach Green needed a new Battery which has been fitted.

Checked Meter at SilverGrove and have now amended to read correctly. Have set up a report on this to be generated each month and Emailed to Brian and Louise.

Setup Gas Energy meters for all areas. Still an issue with Coppercube connection to Great Victoria Street and had to reset to get online.

30/1/18 Checking Coppercube connection to great Victoria Street, awaiting feedback from Delta.

505066 FUSION HEATING LTD

23 Mar 2018 10:02 RESPONSE Flat D ROUTINE 28 DAYS

13 Apr 2018 17:21

13-Apr-18 BAC to attend to investigate why communication of the heat meter is repeatedly failing.

BAC to attend to investigate why communication of the heat meter is repeatedly failing.

RESPONSE REPAIRS

Attended site and checked the connection at heat meter. snagging following meter and boiler Meter connected correctly with no loose connections. upgrade Checked at controller meter found to be communicating okay. KWH totals at the meter and at controller both reading the same value. No fault found.

Job complete

498349 FUSION HEATING LTD

20 Feb 2018 11:21 PLANNED

07 Aug 2018 11:57

20 Mar 2018 16:45 Ashdown Controls GroupQuote Ref: Q0000703822Heating controls upgarde£210.00 plus 8% uplift for FusionTotal £226.80 plus VAT

Ashdown Controls GroupQuote Ref: Q0000703822Heating controls upgarde£210.00 plus 8% uplift for FusionTotal £226.80 plus VAT

PLANNED MAINTENANCE

survey

survey to have the cylon control system setup / installed

505064 FUSION HEATING LTD

23 Mar 2018 09:59 RESPONSE ROUTINE 28 DAYS

BAC to attend to inspect if the heat meter if working correctly.Need to run heating to find out if heat is registering correctly

RESPONSE REPAIRS

Attended site and checked communication with Flat H Heat Meter. Ran heating in Flat and checked all information/ temperature readings coming back to controller. Total KWH on meter matches KWH in controller.

Job complete

snagging following meter and boiler upgrade

Block 1-32 Bleach Green Court, 12 Whiterock Grove, Belfast, Co Antrim Flat H

13 Apr 2018 17:22

13-Apr-18 BAC to attend to inspect if the heat meter if working correctly.Need to run heating to find out if heat is registering correctly

492278 FUSION HEATING LTD

24 Jan 2018 09:09 RESPONSE Flat C ROUTINE 28 DAYS

21 Feb 2018 09:00

24 Feb 2018 09:00 Can an engineer please attend to have a look at the heat meter at this property. This is the individual heat meter within the flat for the communal heting system. The meter is at zero and the tenant is usage his heating.

Can an engineer please attend to have a look at the heat meter at this property. This is the individual heat meter within the flat for the communal heting system. The meter is at zero and the tenant is usage his heating.

488809 FUSION HEATING LTD

09 Jan 2018 18:11 ANNUAL SERVICE - Block 1-32 Bleach Green 70 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

30 Apr 2018 17:00

11 Apr 2018 17:56 Servicing: Undertake during the Servicing Period periodic Planned Work generated from plan 82 - Gas Commercial - CYCLICAL MAINTENANCE servicing in accordance with the Clients specification and Fusion Heating - April 2018 for template 2 the manufacturers recommendations to the whole of the centralised commercial type gas fired boiler installation within boiler room including associated controls, pumps, calorifiers etc which may be located outside of the boiler room including inspection of communal wet central heating radiator system, provision and renewal of replacement parts to boiler including controls and pumps, test and annual gas safety certification, provision of service records and make good all as specified. (Two commercial boilers in boiler room) [Per Service per Installation and System]

Service completed and cert received

481639 FUSION HEATING LTD

06 Dec 2017 09:31 RESPONSE Block 1-32 Bleach Green ROUTINE 28 DAYS Court, 12 Whiterock Grove, Belfast, Co Antrim

03 Jan 2018 09:29

06 Dec 2017 09:29 Heat Meter upgrade - BAC to upgrade heat meters as quoted£2,425 plus 8% upgrade total £2,519.00

Related to boiler upgrade and individual flat meters

Heat Meter upgrade - BAC to upgrade heat meters as quoted£2,425 plus 8% upgrade total £2,519.00

RESPONSE REPAIRS

PLANNED MAINTENANCE

The issue is with Flat C not showing any reading. snagging issues related to meter upgrades Checked and all is wired okay.

Possible issue with the meter.

Problem with communications on site, all meter's offline.

Have started to break network and get meters online. network left split at flat X. Various flats still offline.

Need another engineer with steps to narrow down and find fault within the building during another visit.

Choice Comments - Faulty heat meter in one flat.

Related to boiler upgrade and individual flat components

TENANT RAISED ISSUES RE HEATING TO SCHEME CO-ORDINATOR DATE ISSUE 2020 13/01/20 FLAT xx REPORTED TO OFFICE - HEATING ISSUE IN HIS FLAT OVERNIGHT-TELECARE ALSO RECEIVED THIS AND APPOINTED FUSION TO ATTEND 23/01/20 FLAT xx BEDROOM RADIATOR RENEWED AFTER COMPLAINT DUE TO LACK OF HEAT AT NIGHT 10/02/20 FLAT xx REPORTED LOW PRESSURE IN WATER AND NOISES IN HEATING PIPES-FUSION ATTENDED 18/05/20 FLAT xx HOT WATER ISSUES, FUSION TO ATTEND 25/05/20 FLAT xx HOT WATER ISSUES, FUSION TO ATTEND 25/06/20 FLAT xx HOT WATER ISSUES, FUSION TO ATTEND 31/07/20 FLAT xx HEATING ISSUE, FUSION TO ATTEND 24/08/20 FLAT xx HOT WATER ISSUES - PSO TO ORGANISE FUSION TO ATTEND - FAULT CODE ON BOILER e124 25/08/20 FLAT xx HOT WATER ISSUES, FUSION TO ATTEND 26/08/20 FLAT xx HOT WATER ISSUES, FUSION TO ATTEND - EMAIL TO PSO 01/09/20 FLAT xx INFORMED ME THAT SHE HAD REPORTED HEATING & HOT WATER ISSUE TO SERVICE CENTRE HERSELF 02/09/20 FLAT xx HOT WATER ISSUES, FUSION TO ATTEND 25/09/20 CORRIDOR AND SCO OFFICE HEATING ISSUE, FUSION TO ATTEND 29/09/20 FLAT xx HOT WATER SUPPLY ISSUE, FUSION TO ATTEND -BOILER FAULT CODE e124 30/09/20 HEATING CORRIDOR AND SCO OFFICE - BOILER FAULT CODE e124 FUSION TO ATTEND 05/10/20 BOILER FAULT CODE e124 15/10/20 SEVERAL TENANTS, HEAT AND HOT WATER ISSUES xx, xx, xx, xx, xx, FUSION TO RESET WINTER SETTINGS 22/10/20 FLAT xx AND xx REPORTED HEATING AND HOT WATER ISSUE OVERNIGHT - BOILER FAULT CODE e12 - EMAIL TO PSO & HO 26/10/20 FLAT xx REPORTS NO HEAT OR HOT WATER - PSO INFORMED AND FUSION TO ATTEND - BOILER FAULT CODE e124 27/10/20 BOILER FAULT CODE e124 FUSION TO ATTEND 30/10/20 FLAT xx COMPLAING OF LACK OF HEAT OVERNIGHT - PSO INFORMED - BOILER CODE e124 03/10/20 OFFICE AND CORRIDOR HEATING ISSUE EMAIL TO PSO 05/11/20 SEVERAL TENANTS REQUESTING HEAT AND HOT WATER

OVERNIGHT - PSO INFORMED 10/11/20 FLAT xx HEATING ISSUE- ALREADY REPORTED TO TELECARE- EMAIL TO PSO 2019 18/02/19 FLAT xx NO HOT WATER OR HEAT FUSION TO ATTEND 01/05/19 FLATS xx & xx HEATING ISSUES, FUSION TO ATTEND 07/05/19 FLAT xx HEATING ISSUES, FUSION TO ATTEND 30/05/19 FAULT CODES e124 REPORTED 13/08/19 01/10/19 07/10/19 2018 28/08/18 FLAT xx HEATING ISSUES, FUSION TO ATTEND 13/09/18 FLAT xx HEATING ISSUES, FUSION TO ATTEND 15/10/18 HEATING ISSUE FLAT xx, FUSION TO ATTEND 23/2018 FLAT xx HEATING ISSUE FUSION TO ATTEND 12/11/18 FLATS xx,xx,xx,xx OVERNIGHT HEATING COMPLAINTS PASSED TO HO and PSO``

EC 40300 Gas 40394 Transfers Out: Gas Net Charge to Service Charge

Y2018 Y2019 Y2020 £ £ £ 17,742.09 17,475.17 17,903.19 -14,194.00 -13,980.00 -14,323.00 3,548.09 3,495.17 3,580.19

Number of Tenants Weeks per Year

31 52.14

31 52.14

31 52.14

Gas in total

10.98

10.81

11.08

Gas transferred to Heat Charges

8.78

8.65

8.86

Net Gas included in Service Charges

2.20

2.16

2.21

As with other schemes 20% of heat is allocated to service charges

Unit 1 Unit 2 Unit 3 (Occupied 1) Unit 3 (Occupied 2) Unit 3 (Void) Unit 4 Unit 5 (Occupied 1) Unit 5 (Occupied 2) Unit 5 (Occupied 3) Unit 5 (Occupied 4) Unit 5 (Void 1) Unit 5 (Void 2) Unit 5 (Void 3) Unit 6 Unit 7 (Occupied 1) Unit 7 (Occupied 2) Unit 7 (Void 1) Unit 8 Unit 9 Unit 10 (Occupied 1) Unit 10 (Occupied 2) Unit 10 (Void) Unit 11 Unit 12 Unit 14 Unit 15 Unit 16 (Occupied 1) Unit 16 (Occupied 2) Unit 16 (Void) Unit 17 Unit 18 (Occupied 1) Unit 18 (Occupied 2)

From Date To Date No of Days Total Tenant Cost (tenancy period)) Tenant Av Cost per day 06/11/2017 22/11/2020 1113 £2,128.98 06/11/2017 22/11/2020 1113 £942.11 06/11/2017 23/02/2020 840 £991.57 20/07/2020 22/11/2020 126 £89.07 24/02/2020 19/07/2020 147 £129.36 06/11/2017 22/11/2020 1113 £941.04 06/11/2017 08/07/2018 245 £340.86 20/08/2018 10/03/2019 203 £217.23 22/04/2019 06/09/2020 504 £560.48 09/11/2020 22/11/2020 14 £12.32 09/07/2018 19/08/2018 147 £149.79 11/03/2019 21/04/2019 0 £0.00 07/09/2020 08/11/2020 0 £0.00 06/11/2017 22/11/2020 1113 £1,043.14 06/11/2017 28/07/2019 630 £573.09 16/09/2019 22/11/2020 434 £528.53 29/07/2019 15/09/2019 49 £43.12 06/11/2017 22/11/2020 1113 £1,231.24 06/11/2017 22/11/2020 1113 £1,540.63 06/11/2017 16/08/2020 1015 £1,106.60 07/09/2020 22/11/2020 77 £67.76 17/08/2020 06/09/2020 21 £18.48 06/11/2017 22/11/2020 1113 £1,059.08 06/11/2017 22/11/2020 1113 £1,726.65 06/11/2017 22/11/2020 1113 £971.19 06/11/2017 22/11/2020 1113 £1,319.07 06/11/2017 28/04/2019 539 £582.58 03/06/2019 22/11/2020 539 £814.01 29/04/2019 02/06/2019 35 £30.80 06/11/2017 22/11/2020 1113 £1,287.66 06/11/2017 02/08/2020 1001 £1,362.18 17/08/2020 22/11/2020 98 £77.64

£1.91 £0.85 £1.18 £0.71 £0.88 £0.85 £1.39 £1.07 £1.11 £0.88 £1.02 £0.00 £0.00 £0.94 £0.91 £1.22 £0.88 £1.11 £1.38 £1.09 £0.88 £0.88 £0.95 £1.55 £0.87 £1.19 £1.08 £1.51 £0.88 £1.16 £1.36 £0.79

Unit 18 (Void) Unit 19 Unit 20 Unit 21 Unit 22 (Occupied 1) Unit 22 (Occupied 2) Unit 22 (Void) Unit 23 Unit 24 Unit 25 Unit 26 Unit 27 Unit 28 Unit 29 Unit 30 Unit 31 (Occupied 1) Unit 31 (Occupied 2) Unit 31 (Void) Unit 32

From Date To Date No of Days Total Tenant Cost (tenancy period)) Tenant Av Cost per day 03/08/2020 16/08/2020 14 £12.32 06/11/2017 22/11/2020 1113 £1,078.23 06/11/2017 22/11/2020 1113 £1,858.56 06/11/2017 22/11/2020 1113 £1,388.97 06/11/2017 23/06/2019 595 £570.61 29/07/2019 22/11/2020 483 £450.32 24/06/2019 28/07/2019 35 £30.80 06/11/2017 22/11/2020 1113 £1,539.60 06/11/2017 22/11/2020 1113 £1,174.74 06/11/2017 22/11/2020 1113 £896.02 06/11/2017 22/11/2020 1113 £960.22 06/11/2017 22/11/2020 1113 £935.42 06/11/2017 22/11/2020 1113 £974.37 06/11/2017 22/11/2020 1113 £1,080.41 06/11/2017 22/11/2020 1113 £1,025.08 06/11/2017 19/04/2020 896 £2,051.85 20/07/2020 22/11/2020 126 £92.29 20/04/2020 19/07/2020 91 £80.08 06/11/2017 22/11/2020 1113 £1,035.31 £39,121.46

£0.88 £0.97 £1.67 £1.25 £0.96 £0.93 £0.88 £1.38 £1.06 £0.81 £0.86 £0.84 £0.88 £0.97 £0.92 £2.29 £0.73 £0.88 £0.93