Management Review Meeting Date of Meeting
08-24-2017
Location
PWS Offices
Attendees
Lucy Poole Tony Bennett Peter Poole Rob May Lucja Natkaniec Fabian Makal Robin Burgess
1 - Review of Previous Minutes
Review of Previous Minutes
Comments
The previous minutes were reviewed and read out. Not all staff present today were with the company at the last meeting and so it was important for them to have a good understanding of the agenda and why we have the meetings.
Action Required
None.
Actionee
LP
Due Date
08-24-2017
2 - Review of Performance Metrics
Review of Performance Metrics (Products 'v' Service)
Comments
Products 'v' service 'v' Contracts was reviewed. The turnover to date is alreday higher than teh annual turnover of last year - so both sides of the invoicing have picked up. Contracts have increased by 12% Service has increased by 17 % New goods has increased by 12%
Action Required
It was decided to change the review agenda structure to focus on all of the sales first, then move onto the quality objectives as contract figures form part of the quality objectives which has been decided against as its confusing.. Action is to change the meeting agenda to reflect this change requirement.
Actionee
LP
Due Date
12-29-2017
3 - Review of Quality Objectives.
Review of Quality Objectives
Customer complaints have increased. It is our belief that the actual complaints have not increased, but the ease of reporting now has made it easier for any staff member to log a complaint for review by management. 1. Customer Complaints
The complaints were listed and discussed and all complaints have been closed out satisfactorily with the exception of Ben Creese which is still ongoing. This is a difficult one as we are rectifying a solution that Dini Argeo have put us in with limited assistance from them and we are relying on them completely for the solution.