Flagship December 2011 by PortsmouthCityCouncil

s n o s â&#x20AC;&#x2122; Sea greetings

flagship. DECEMBER 2011

WIN a family ticket for the Kings panto PLUS three pages of festive events

flagship. December 2011

On the cover

How we use your information

Sean Luckham as Ugly Sister from Cinderella at the Kings Theatre.

When you enter a competition or survey from flagship, or give us your details for a giveaway, this is how we use your personal information.

flagship is produced by Portsmouth City Council, Corporate Communications, Civic Offices, Guildhall Square, Portsmouth PO1 2AL  023 9283 4092  flagship@portsmouthcc.gov.uk  www.portsmouth.gov.uk/ yourcouncil/flagship.html flagship is printed on 100% recycled paper using vegetable inks. Please recycle this magazine when you have finished with it.

inside

Distribution Distribution 92,000 This magazine is distributed by PDC. Deliverers have an official route map from the company. If you live in a block of flats, please help them to get access. To check their identity or in case of a problem, call Charlene Ellis at PDC on 01904 606300.

Our opening hours City helpdesk: 8.30am–5pm weekdays Civic Offices reception: 8:30am–5pm Monday–Thursday 8:30am–4pm Fridays Switchboard: 8:30am–5pm Monday–Thursday 8:30am–4:15pm Fridays

christmas Spruce up your Christmas and win panto tickets.

out&about Three pages full of things to do and see, including Christmas fun.

You can get this Portsmouth City Council information in large print, Braille, audio or in another language more to libraries There’s more than just by calling books at Portsmouth’s 023 9283 4092. nine libraries.

flagship December 2011

snow & ice What to do if severe weather hits us.

don’t feel alone Help and support is available for carers.

Your details will be used in accordance with the Freedom of Information Act (FOIA) 2000 and the Data Protection Act (DPA) 1998 or other appropriate legislation. If information you have provided is personal, as defined under the DPA, we will only use it for the purpose for which you provided it. We only share your personal data with a third party if we are required to do so by law or if we need to in order to provide the service you requested. You might be asked to tick a box on the form to allow us to use the information for other purposes, such as improving our services.

Advertisements Whilst every effort has been made to ensure the accuracy of advertisements or sponsorship in this publication, Portsmouth City Council cannot accept any liability for errors and omissions. We will not accept any responsibility for claims made by advertisers and their inclusion in flagship, and this should not be taken as an endorsement by Portsmouth City Council.

Competitions Competitions in Flagship are open only to people who live or work in Portsmouth.

Correction

money worries?

In the A-Z supplement included with the last issue there was an incorrect number for alternative versions. The correct number is 023 9283 4092.

Look after the pennies this Christmas.

Lots more news and information on our website www.portsmouth.gov.uk

2012: a big year for Portsmouth

Celebrating

Dickens We’re planning plenty of events as part of the worldwide celebration of the 200th birthday of Charles Dickens. The renowned author was born in Portsmouth on 7 February 1812, which means the city will be a major focus for his fans. Pages from his handwritten annotated copy of his famous novel Nicholas Nickleby, on loan from the British Library, will be on show at the City Museum. Opening hours to Dickens’s birthplace museum will be extended. As well as plenty of childhood memories in this pretty Georgian house, there is also the chaise longue on which the writer died.

Seen the film of Oliver Twist but never read the book? Free copies of the novel will be available from 11 February to 7 April. We have a vast collection of unseen materials that show how Portsmouth people lived in Dickens’s time. From workhouse ledgers to police documents, it shows the city wasn’t a place for the faint-hearted. Lots more is coming up. See the out&about listings on pages 6 to 8, and watch out for more announcements.

Illustration from A Christmas Carol

Statue fund The Dickens Fellowship, the Dickens family and the council are raising money for a statue of the great man in Guildhall Square, to be presented to the city in August. For more information contact tony. pointon@port.ac.uk or go to www.dickensportsmouth.co.uk

Be part of the action Whether or not you got tickets for the Olympic and Paralympic Games in London, you can still be part of the live action as it happens – right here in our city. Portsmouth has been chosen as a Live Site for the Games, bringing a unique festival atmosphere to the heart of the city. It means we get exclusive content, competitions and coverage on the Big Screen in Guildhall Square, which will be dressed as a London 2012 venue. We will also be hosting an evening celebration as part of the London 2012 Olympic torch relay on 15 July. A two-hour show on Southsea Common will celebrate the arrival of the Olympic Flame. For more information go to www.portsmouth.gov.uk/London2012/index.html

The torch

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

flagship December 2011

Sprucing up your

Christmas Our spectacular Christmas tree is a traditional part of every festive season in Portsmouth…

10 festive tree facts

Free events around the tree

ff The tree is around 15m (50ft) tall. ff It’s a Sitka spruce, native to coastal areas from Alaska to north California. ff In Britain, the species is usually found in wet areas, particularly in Scotland. ff Our specimen was grown in the border area between England and Scotland. ff It took around 15 to 20 years to grow. ff It was chosen because its trunk is the right width to fit into a special socket in Guildhall Square. ff It was cut down, baled up and brought here overnight on a special vehicle fitted with a crane. ff After Christmas it will be recycled. It will be chipped and the mulch used around newly-planted trees in the city to keep in moisture and suppress weeds. ff The tree is decorated with 12,000 LED lights. ff The lights are on 1,200m of light string.

If your flagship was delivered early, then you may be reading this ahead of our annual schools carol concert on Monday 5 December, starting at 6.30pm. The traditional event sees children from about 40 city schools singing their favourite carols around the tree, enjoying the arrival of Father Christmas in a horsedrawn carriage, and watching the Lord Mayor switch on the tree’s lights. Please dress appropriately for the weather. On Sunday 11 December at 4pm, there’s the Light up a Life event held by Rowans Hospice. This carol service, in memory of loved ones, is open to everyone. Call 023 9223 7146 or see www.visitportsmouth.co.uk for more information.

A big thanks to AquaCars and Mr Pine & Sons, sponsors of this year’s Guildhall Square Christmas tree. 4

flagship December 2011

Lots more news and information on our website www.portsmouth.gov.uk

WIN a family ticket to

Cinderella

What could be more Christmassy than a visit to the panto with the family? With our great competition, you could win a family ticket to the glittering Kings Theatre production of Cinderella, worth around £68. The panto has a five-star cast, packed with names from TV. There’s Tracy Shaw (Maxine Peacock in Corrie), Leah Bracknell (Zoe Tate in Emmerdale), Marcus Patrick (Ben Davies in Hollyoaks), Stuart Wade (Biff Fowler in Emmerdale) and Tom Owen (Tom Simmonite in Last of the Summer Wine). Plus, there’s Jules from Heart FM, local Ugly Sisters Richard Stride and Sean Luckham… and ponies too. We’ve got 20 family tickets to give away. Just fill in the form here and send it off. The first 20 entries drawn will win. We’re sorry, but performances on 24 December, 26 December and 1 January are excluded from the competition. Cinderella is at the Kings from 7 December to 1 January. To book tickets call 023 9282 8282 (groups 023 9285 2208/2232) or go to www.kings-southsea.com

Tracy Shaw

Name............................................................................ Daytime phone/mobile..................................................... Address................................................................................................................................................................ Send to: Cinderella Competition, Corporate Communications, Portsmouth City Council, PO1 2AL. Closing date 15 December.

Warm welcome at playgrounds

Our six free adventure playgrounds are celebrating Christmas in style. The weather may be chilly, but there are plenty of seasonal activities to keep youngsters warm, including sessions to decorate the playgrounds, and festive lunches. There are adventure playgrounds at: ff Malins Road, Buckland 023 9283 2611 ff Arundel Street, Landport 023 9282 4571 ff Marsden Road, Paulsgrove 023 9222 1527 ff Aylward Street, Portsea 023 9275 3237 ff Waterloo Street, Somerstown 023 9287 3236 ff Western Terrace, Stamshaw 023 9269 0241 More info: For more details, including opening times, go to www.portsmouth.gov.uk and search for adventure playgrounds.

Festive fun at the Paulsgrove playground

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

flagship December 2011

out&about

flagship is distributed to households in the seven days from 3 December. Some events may have taken place before you receive your copy. Go to www.visitportsmouth.co.uk for up to date information.

DECEMBER ★ JANUARY ★ FEBRUARY All events highlighted in red are FREE DECEMBER

Until 31 Christmas Market Commercial Road precinct 9am–5pm. www.portsmouthcitycentre.co.uk Until 6 Jan Birds, Beasts and Bugs City Museum. How do people tag a seal and why? How is otter poo important? Why are bugs beautiful and not really creepy? An insight into how our understanding of natural history has changed.

Charles Dickens guided Christmas walk 2.30pm from Visitor Information Centre, The Hard. Tickets in advance from Visitor Information or City Museum, £3 adults, £1 Leisure card, accompanied children free.

4–5

Kaleidoscope Concert Royal Marines Museum. Traditional carols and festive music. 6.30pm for 7.30pm start. Tickets 0800 298 5499.

MiniMakers Aspex. Artist-led workshops for toddlers up to eight-year-olds. £4 per child per session. 10.30am–11.30am.

Schools Carol Concert Guildhall Square. 6.30pm. See page 4.

Stephen Merchant – Hello Ladies… Guildhall, 7.30pm. £25. Over-16s only.

Teenage Aiming High Aspex. Fun creative workshop for teenagers and their families. Artist-led with the support of the council. Autism workshop 11am–12.30pm. Special educational needs workshop 1.30pm–3pm.

10–11 Christmas Food Fayre Central Square and Caen Marche, Gunwharf Quays. 10am–5pm. Sample and buy.

7 Dec–1 Jan Cinderella Kings Theatre. See page 5.

7–8

Ten Degrees South Photo exhibition by University of Portsmouth students. 10.30am– 8.30pm. Round Tower, Broad Street.

Jools Holland and his Rhythm and Blues Orchestra Guildhall. With special guests Sandie Shaw, Ruby Turner and Louise Marshall, 7.30pm. £34.50.

9–10

Carmen (Co-Opera Co.) New Theatre Royal, 7.30pm. £8–£20.

9–11

Snow Globe Gunwharf Quays. Have your photo taken in a giant snow-filled globe. Santa will be at Gunwharf too. £8–£12.

flagship December 2011

Port Solent Christmas Festival Family entertainment and market stalls 11am–6.30pm, carol concert with live choir 5–6pm.

10–11 Eye-Opener Tours Mary Rose Museum. 40-minute highlight tour. 11am and 3pm. No booking necessary. Free with valid ticket, children must be accompanied by an adult. 10 Dec–1 Jan Peter Pan Groundlings Theatre panto. See advert on opposite page. 11

Charles Dickens Christmas guided walk 2.30pm from Visitor Information Centre, The Hard, tickets in advance from Visitor Information or City Museum. £3 adults, £1 Leisure card, accompanied children free.

Portsmouth RNLI Santa Fun Runs Southsea seafront. 10.50am start. 5k or 10k runs. Raise money for the RNLI. 07780 675747. Entry fee includes Santa suit.

Lots more news and information on our website www.portsmouth.gov.uk

Light Up a Life Guildhall Square. 4pm. See page 4.

100 Years of Jazz Innlodge, Burrfields Road. 8pm. £18, concessions £16. www.portsmouthjazz.com

17 Dec–1 Jan Tudor Games and Pastimes Mary Rose Museum. Hands-on activities for all the family. 11am–1pm and 2pm–4pm. Free with valid ticket, children must be accompanied by an adult. 17 Dec–1 Jan Family Christmas Trail Mary Rose Museum. Hands-on activities for all the family. 11am–1pm and 2pm– 4pm. Free with valid ticket, children must be accompanied by an adult.

Steeleye Span New Theatre Royal, 7.30pm. £17.50–£19.50.

Portsmouth Goodwill Day Various events. See page 9.

Santa cycle ride 12pm–2pm. Start at Stacey Centre, Walsall Road, Copnor. Family ride around Milton Common. www.pompeybug.co.uk

Guildhall Boutique Market Vintage-feel indoor market, 11am– 3pm. Café open from 10.30am.

Charles Dickens Christmas guided walk 2.30pm from Visitor Information Centre, The Hard. Tickets in advance from Visitor Information or City Museum. £3 adults, £1 Leisure card, accompanied children free.

theitalianbarandgrill.com

Christmas concert Portsmouth Light Orchestra. 2.30pm, Buckland Community Centre, Malins Road.

Win tickets for

12–19 Christmas storytimes at libraries Contact your nearest library for dates and times. 14

Late-night shopping Gunwharf Quays. All stores open till 9pm with festive entertainment.

16–18 Snow Globe Gunwharf Quays. Have your photo taken in a giant snow-filled globe. Santa Claus will be at Gunwharf too. £8–£12. 16–17 The Merry Wives of Windsor (Oddsocks) New Theatre Royal. 7.30pm, plus 2.30pm on Saturday 17th. £8–£16. 17

Craft Market Palmerston Road precinct. 10am– 4pm. www.southsea.co.uk

Aiming High Aspex. Fun creative workshop for children of all ages with autism and their families. Artist-led with the support of the council. Autism workshop 11am–12.30pm. Special educational needs workshop 1.30pm–3pm.

17–18 Christmas craft activity City Museum. Family fun – create your own crafts in the galleries. Make a robin finger puppet to take away. 11am–4pm.

the italian bar & grill steaks • chicken ribs • pasta • pizza

023 9275 3058 30 Great Southsea Street, Southsea PO5 3BY

18–23 The Christmas Farm Central Square, Gunwharf Quays, 11am–4pm. Nativity scene with donkeys, sheep and other farm animals. 18

Hampshire Farmers’ Market Palmerston Road. 10am–2pm.

Bournemouth Symphony Orchestra - Wassail Guildhall. 7.30pm. £13–£23, concessions available.

No Place Like Pompey What makes Portsmouth unique? Is it the city’s geography, its past or its people? A new free permanent exhibition at the City Museum, called No Place Like Pompey, looks at the effects of being an island city, Portsmouth’s association with the dockyard and the Royal Navy, and its many fortifications.

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

Groundlings Theatre’s production of the panto Peter Pan runs from 10 December to 1 January, and we’ve got eight family tickets – each worth £50 – to give away. The ticket includes a two-course festive meal under the theatre’s sky-painted high ceiling, with hanging chandeliers. For your chance to win a family ticket, send your name, address and phone number to: Flagship Competition, Groundlings Theatre, 42 Kent St, Portsea PO1 3BS by the closing date of 15 December. The ﬁrst eight entries drawn on that date will win. For more details of the production and to buy tickets, contact 023 9273 7370 or boxofﬁce@groundlings.co.uk or go to www.groundlings.co.uk

flagship December 2011

27–29 The Snow Queen (Phoenix Players panto) St Peter’s Theatre. Friday 7.30pm, Saturday 2.30pm and 7.30pm, Sunday 2.30pm. Tickets £4 before 31 Dec at www.phoenixstage.co.uk or £4–£7 via 0845 2939350. See February. 27

National Holocaust Memorial Day Service At the front of the D-Day Museum. 12pm.

A Tale of One City City Museum. Interactive exhibition about everyday Portsmouth people in Dickens’s time.

www.visitportsmouth.co.uk NEW HOME FOR VIC

Southsea Visitor Information Centre has a new home inside the entrance to the D-Day Museum. All the same services are available. The move will mean more visitors to the museum and more efficient use of our seafront buildings.

VENUE CONTACT DETAILS Gunwharf Quays Tel: 023 9283 6700 web: www.gunwharf-quays.com Portsmouth Historic Dockyard Tel: 023 9283 9766 web: www.historicdockyard.co.uk

Late-night Christmas workshop The Lighthouse, Gunwharf Quays. Aspex drop-in family workshop. Entry free, price for activities may vary.

Holocaust Memorial Day D-Day Museum, Free admission and commemorative poster display. 10am–5pm.

Frostbite bike ride 10am–1pm. Start Guildhall Square. www.pompeybug.co.uk

Portsmouth Guildhall Tel: 023 9282 4355

Drayton and Farlington Neighbourhood Forum Springfield School, Central Road. 7.15pm.

Kings Theatre Tel: 023 9282 8282 web: www.kings-southsea.com

Christmas Carol: The Movie The Big Screen. 12pm–2pm. Animation based on Dickens’s classic novel. Winter Bike Party 11am–2pm, Eastney Community Centre. Ride, family bike club, bike games, security marking, bling your bike. www.pompeybug.co.uk

Katherine Jenkins Guildhall. 7.30pm. £27.50–£65.

New year winter tree bike ride 11am–2pm. Start at The Hard, explore Gosport and identify trees. www.pompeybug.co.uk Jacqui Hicks Quartet Innlodge, Burrfields Road, 8pm. £13, concessions £11. www.portsmouthjazz.com

023 9282 6722

Visitor information services

Late-night shopping Gunwharf Quays. All stores open till 9pm with festive entertainment by Portsmouth Family Church.

JANUARY

Charles Dickens Birthplace To mark the bicentenary of Charles Dickens the Birthplace Museum is open from today and has a specially extended season. Usual admission charges. www.charlesdickensbirthplace.co.uk

MORE INFORMATION

North End Neighbourhood Forum North End Bowls Club, Beresford Road. 7.15pm. Bournemouth Symphony Orchestra – Mighty Brahms Portsmouth Guildhall. 7.30pm. £13–£23, concessions available.

Hampshire Farmers’ Market Palmerston Road. 10am–2pm.

Brendan Cole Kings Theatre. 7.30pm.

flagship December 2011

FEBRUARY 3–5

The Snow Queen (Phoenix Players panto) St Peter’s Theatre. Friday 7.30pm, Saturday 2.30pm and 7.30pm, Sunday 2.30pm. Tickets £4 before 31December at www.phoenixstage. co.uk or £4–£7 via 0845 2939350.

5 & 7 Charles Dickens Birthplace Free admission on Sunday plus the usual free day for Dickens’s birthday on Tuesday. Both days will have a range of activities plus celebrations in the street including street performers, musicians, food, craft activities and readings. Free admission for timed slots during the day. www.charlesdickensbirthplace.co.uk

Portsmouth City Council museums and records service Tel: 023 9282 7261 web: www.portsmouthmuseums.co.uk

New Theatre Royal Tel: 023 9264 9000 web: www.newtheatreroyal.com Aspex Gallery Tel: 023 9277 8080 web: www.aspex.org.uk Spinnaker Tower Tel: 023 9285 7521 web: www.spinnakertower.co.uk Royal Marines Museum Tel: 023 9281 9385 web: www.royalmarinesmuseum.co.uk Blue Reef Aquarium Tel: 023 9287 5222 web: www.bluereefaquarium.co.uk Odeon, Port Solent Tel: 0871 2244007 web: www.odeon.co.uk Portsmouth Film Society Omega centre, Omega Road Tel: 023 9229 1346 web: www.portsmouthfilmsociety.org.uk Vue, Gunwharf Quays Tel: 0871 2240240 web: www.myvue.com

Lots more news and information on our website www.portsmouth.gov.uk

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Time for goodwill The start of the ‘Your city says thank you’ award coincides with Goodwill Day, 18 December. The day has been set aside by the council as a special day for showing kindness to other people. It’s a day to offer friendship to others, especially if they’re lonely or isolated, and to celebrate the natural kindness of Portsmouth’s people.

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City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

flagship December 2011

Their shelves hold plenty of treasures, but our libraries offer a lot more too. You can save cash on days out, and get special services if you’re older, or have a disability.

Love your library card As well as getting books, films, music and free internet access, members of Portsmouth’s libraries can save money on days out. Just flash your free library card and you can get half-price entry to the Historic Dockyard, the D-Day Museum (both until 12 February) and the Royal Marines Museum (until 15 April). You can also save on food and drink by showing a library card. You can get 25% off at the dockyard’s Boathouse No 7 restaurant (until 12 February); 10% off the Royal Marines Museum’s award-winning cafe, the Quartermaster’s Kitchen (until 15 April); plus 20% off at Mozzarella Joes pizza restaurant on the seafront. And that’s not all. You can also get £2 off standard admission to Blue Reef Aquarium (adult, child and senior tickets), and 20% off at adventure golf at Clarence Pier.

flagship December 2011

D-Day Museum Plus, with a library card and proof of city residence, people aged 60 and over, or 16 and under, can swim for free at the Mountbatten Centre, Eastney swimming pool and Charter community sports centre. Membership of the library service is free and available to everybody. All you need to do is fill out a form and show a current driving licence, or two pieces of identification: ff one with your signature such as a bank card, credit card or passport ff one with your current address printed on it, such as a recent utility bill, bank statement or medical card

More info: For terms and conditions on these deals, and more information about membership, go to www.portsmouth. gov.uk and choose Libraries from the Learning menu. Or call 023 9281 9311.

Lots more news and information on our website www.portsmouth.gov.uk

Picture courtesy of museums and records service

Special services for you Past times You can share your memories of Portsmouth with others at a free reminiscence group. Groups meet monthly at Paulsgrove, Southsea and Central libraries. For more information call 023 9268 8998.

Don’t forget! The new Southsea library has a cafe and a council helpdesk.

Queen Street in 1962 – do you remember?

Check out the sensory shop If you have sight loss, hearing loss or both, then the sensory shop at the Central Library has helpful equipment you can try out and buy. For hearing-impaired people we’ve got items like: ff under-pillow vibrating alarm clocks ff flashing doorbells ff phone amplifiers

If you’re vision-impaired We offer: ff a wide range of books in large print, plus talking books on CD and cassette ff free reservations for talking books ff a large colour magnifier ff talking newspapers and magazines ff Braille classes for sighted and vision-impaired people ff a newsletter written by local vision-impaired people ff a computer class for vision-impaired people using special software ff internet access for vision-impaired people with the help of specially-trained staff at Southsea Library every Thursday morning ff a lively reading group that discusses books on CD

For vision-impaired people we have products such as: ff talking clocks ff big-button phones ff large-print calendars ff talking scales More info: For more details on vision-impaired services or the sensory shop, call our special advice line: 023 9282 9923.

Books to your door Our free home library service can bring books to you, if you or the person you care for are unable to get to the library because of disability or illness. We welcome volunteers to help us provide this service. For more details please call 023 9268 8998.

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

flagship December 2011

snow&onice the roads Everyone’s hoping this winter isn’t a bad one. But here’s some information that could help if severe weather arrives. cleared we will endeavour to clear lower-priority pavements.

Salting and clearing roads

There is no law stopping you from clearing snow and ice on the pavement outside your property. If an accident did happen, it’s highly unlikely that you would be sued, as long as you are careful and use common sense to make sure that you don’t make the pavement clearly more dangerous than before (for example, by causing an obstruction with shovelled snow).

Our priority has to be vital transport routes in and out of the city, major bus routes, and major routes to places like hospitals, schools and shopping centres.

Don’t pour hot water on the pavement as this will cool and leave a layer of ice. People using areas affected by snow and ice also have a responsibility to be careful.

Roads are divided into three levels of priority. Our highways contractor Colas will salt priority 1 and 2 roads (see map opposite).

Salt bins

Priority 3 roads (all the rest) will not be salted. But in the event of heavy snowfall, once priority 1 and 2 roads have been cleared, we will endeavour to clear lower-priority roads. To treat all roads would demand huge resources, and unfortunately would not be viable.

Pavements These are also salted on a priority basis. The top priorities are near places like major shopping areas, hospitals, transport hubs and schools. Other pavements will not be salted. But in the event of heavy snowfall, once priority pavements have been 12

flagship December 2011

There are 75 salt bins across Portsmouth. These are for public use but please use the salt wisely and remember it is not for use on private property.

Be safe on the move During snow, avoid travel if possible. If you must drive, slow down and allow extra room as it can take 10 times longer to stop in snow or ice. Keep these items in your car: ff shovel ff boots ff warm clothes and blankets ff torch ff battery radio ff drinks and long-life snacks ff first-aid kit ff mobile phone and in-car charger ff ice scraper and de-icer

Abandoned cars A vehicle hampering snow-clearing may be removed. When possible the owner will be contacted and asked to remove it. If you believe your car has been moved, call 023 9283 4092 (city helpdesk). Out of office hours call 0870 8728040 (our recovery contractors Boarhunt). If you do abandon your car, remove valuables and lock it.

Closure or disruption of services In very severe weather, headteachers may decide to close their schools. Council premises may be closed and services like rubbish collection might be disrupted. We’ll issue updates via the media and on www.portsmouth.gov.uk, www.facebook.com/ portsmouthcitycouncil or @portsmouthtoday on Twitter. Or you can contact the city helpdesk on 023 9283 4092 or email them at cityhelpdesk@portsmouthcc.gov.uk

More info: For detail on our winter maintenance of the roads, priority roads and pavements and salt/grit bin locations, go to www.portsmouth. gov.uk and select travel from the living menu then click on snow and ice on the roads. If you have a query or a concern about a section of road or pavement then please call the city helpdesk on 023 9283 4092.

Lots more news and information on our website www.portsmouth.gov.uk

Priority roads for clearance, showing salt/grit bins A3

James Callaghan Drive

Winterbourne Rd

Sevenoaks Rd

gton

Lower Drayton Lane

Lonsdale Ave

Know

Portw

Central Rd

Station Rd

r Po

Northern Road Po rts mo uth Rd

sley R

Old Man

or Way

Chats

worth

Grove Road

Ave

Wembley Grove

Walton Road

Hawthorn Cres

Lim

rade n Pa

line

– Priority 1 m’way

rwa

Syw

oad

Nor

ther

Fitzh

Key

ber

Gunstore Rd

– Priority 1 roads

ell C

res

Robinson Way

Copnor Road

don Lon

Gladys Ave Stamshaw Road

Rd Martin

London Rd

Malins Rd

Copnor Road

Twyford Avenue

Baffins Road

Ferry Rd

Furze Lane

Cr es

Lumsden Rd nd

Fe r

Winter R

oad

Francis Avenu e

’s Pa ra d le n

Bransbury Road

rson

de Hen ney

East

Roa

la er

lana

Esp

Eastern Parade

yR d rle

shire A ve

Highland Road

Festing Rd

th ria Rd S

Vic to

h Para

Locksway Ro

Devon

Avenue de Caen Map of routes and priorities is correct at time of going to print, but please check www.portsmouth.gov.uk for up to date information.

Sout

Ave

ve er A

d Vel

Albert Road

Cl Pal arend me on R rst on d Par Rd ade

ay ngs W

Moori

Jessie Ro

Lawrence Road

th Rd S Grov e

Portland Rd e

Langstone Ro

te as

Pr io

Fawcett Road d pbell R

Wa ve

ren c

n Way mith

Cam

oad

Fratto

Golds

ey R

Grov

rmi

Milton Road

d nR lso Ne

Rodn

fre d

vic

Road

Gunwharf Rd

Eastern

Cla

en ar

W ay Osb orne

Hayling Avenue

ur g

r Rd

ie Tang

Roa

tre

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ton

Elm

Terr

lds Road

Mil

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● Salt/grit bins

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Prospect Rd

Edinburgh Rd

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City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

This map is reproduced from Ordnance Survey material with the permission of Ordnance Survey on behalf of Her Majesty’s Stationery Office © Crown Copyright. Unauthorised reproduction infringes Crown copyright and may lead to prosecution or civil proceedings. License No 100019671.

flagship December 2011

Fewer traffic jams at big junction We’re making the junction of Rodney Road, Milton Road and Velder Avenue less congested, and safer. We’re putting in new pedestrian crossings, and reducing the time drivers have to spend at red lights. We’ve stopped traffic entering Milton Road from Alverstone Road. We’ve also stopped it turning right from Velder Avenue into Milton Road for a trial

period. This is because very few vehicles made these manoeuvres. Traffic lights on the junction now have to go through fewer stages, giving more ‘green light’ time. A new left turn from Alverstone Road to Rodney Road is part of this work. Next month we plan to put new push-button crossings across Rodney Road and across Milton Road. This work will last until about the end of February and

will mean a single alternate lane from Rodney Road to Milton Road, controlled by temporary lights. Around March, work will start on removing the traffic lights on Kirpal Road and East Shore Way, where they join the Eastern Road. These lights are a major reason for delays. When they have gone, sensors will still pick up traffic waiting to come out of Kirpal and East Shore. They will turn the pedestrian crossing lights red, so drivers will still be able come out on to the Eastern Road safely. This work should have a major effect on reducing delays coming in and out of the city. If congestion is still a problem, we’ll consider more measures, including making the Eastern Road two lanes southbound along its entire length. More info: Go to www.portsmouth.gov.uk and search for Eastern Road Congestion Improvements.

Thanks for your patience At Rodney Road and in Southsea, our roadworks are taking place at the same time as works by Southern Gas Networks, to minimise disruption for drivers.

Traffic coming into the city queuing on the Eastern Road 14

flagship December 2011

However, the work will cause some delays, and we’re sorry for these. We appreciate your patience while we make these improvements.

Lots more news and information on our website www.portsmouth.gov.uk

Is this how the parking service behaves? This picture is faked. But some people think it gives an accurate view of how the council parking service works. We think we do a good job to help keep a busy, denselypopulated city keep moving safely. That’s why we’re opening up the parking service to independent Portsmouth people and letting them make up their own minds. We’re looking for two city residents, and one local business person, to be ‘parking champions’. Parking operations manager Michael Robinson said: “We’re looking for people who can watch us working, come up with ideas for improvements and help ensure we continue to do a high-quality job. “As a parking champion you will have access to complaints and appeals dealt with by the council (subject to data protection), and access to staff and managers. “You’ll be able to challenge, on behalf of the community, everything the service does.”

There are some limits. You won’t be able to discuss or challenge any ongoing cases involving yourself, a friend or a relation. Also, if you’re an employee of the council or a close relation of one, you can’t apply. Could you be a parking champion? If you’re interested in this role, email parking@portsmouthcc.gov.uk and put “for the attention of Michael Robinson” in the subject box. To be considered you need to be: ff living or working in Portsmouth ff a driver ff able to write short reports ff available for roughly one day a month ff curious and analytical ff able to attend the occasional evening meeting, and speak in public to explain your role

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

Safer shopping in Southsea Next month we’ll start work on making junctions in Southsea safer for shoppers on foot. First, we’re creating pushbutton crossings at the Grove Road/Elm Grove junction and the Albert Road/Lawrence Road/Waverley Road junction. The work could last 10 weeks. Then we’ll put similar crossings in at the Elm Grove/ Victoria Road junction. The crossings will add to the area’s attraction for shoppers, and make the roads safer for residents. Drivers will have fewer hold-ups caused by pedestrians crossing when traffic lights have changed to green.

flagship December 2011

Don’t just drop them off –

make the difference

You can help your child do well at school by getting involved as much as you can. Whether they’re at primary or secondary school, you could make all the difference to their progress.

“Talk to other parents and find out what they’re doing and how they’re getting involved.”

There are lots of practical ways you can get involved – from helping out at the school fair to giving a hand with homework.

Here are some more tips: ff Get involved with the parent-teacher association (PTA) and help raise funds and run events. ff Become a member of the parent council, if your school has one. ff Become a school governor, and get involved in running the school – call 023 9284 1716 or email governoradmin@portsmouthcc.gov.uk for details. ff Go to parent evenings and find out how your child is getting on. ff Volunteer to help at school, for example by reading with younger children.

Geri Hill, of Landport, has two sons, seven and eight. She says: “Be nosy – don’t be afraid to go into school and ask how they’re getting on. Ask and ask again. “Talk with your children about their learning, especially one-to-one. If you can manage it, then morning is probably the easiest time to talk, when you’re helping them get ready and they have more energy. “Spend some time with them when they’re doing their homework – it shows you what they’re doing at school.

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Parents can feel out of their depth when it comes to helping with homework – especially when children are at secondary school.

Lots more news and information on our website www.portsmouth.gov.uk

Top tips for school applications If your child is starting school or transferring from an infant to a junior school, then don’t forget the applications deadline – midnight on Sunday 15 January.

Admission to pri mary and secondary schools

Information for

parents 2012/1

3 www.portsmou

th.gov.uk

It’s important not to miss the deadline. If an application comes in late, it will be processed after all the on-time ones. So you may miss out on your preferred schools. It’s also important to fill in all your three preferences. Stating only one preference won’t increase your chances of getting a place at that school. And if you don’t get a place at your first preference, it’s important to have second and third preferences so we can try to find you a place at one of those. If you can, apply at www.portsmouth.gov.uk/ schooladmissions Otherwise, get an application pack from your local school, or by contacting us on 023 9284 1228 or 1747 or 1232 or 1972, or admissions@portsmouthcc.gov.uk

You could boost your English or maths skills with a free course at the Learning Place (023 9262 1860 or www.learnportsmouth.ac.uk) or Pride in Pompey (023 9229 8288 or prideinpompey@ portsmouthcc.gov.uk).

What are key stages? Many parents are puzzled by ‘key stages’. They are the four stages children go through during their time at school, with targets for each stage. Key stage 1

ages 5-7

years 1 and 2

Key stage 2

ages 7-11

years 3, 4, 5 and 6

Key stage 3

ages 11-14

years 7, 8 and 9

Key stage 4

ages 14-16

years 10 and 11

If you’re unsure about other education jargon, just ask a teacher.

Want to work part-time? We have vacancies for school passenger assistants. We’re after caring, responsible people who can work on a flexible, casual, part-time basis escorting school pupils with special educational needs. Ideally applicants will have some experience of working with children. Working times vary, but you could be needed from 7.45am to 9.30am and from 2.45pm to 4.30pm. The pay is £8.21 per hour (casual rate) plus any travel costs. Just call our school transport team on 023 9284 1596.

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

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Teenagers: tips for festive fun

For teens, like anyone, this is the season for partying. Here are some tips for making sure the festivities stay fun and safe. Tips for teens

Tips for parents

Safety ff Call or text your parents when you get to your destination. ff Have a plan – mobile, money, taxi, time to be home. ff Arrange for someone to walk you home. ff If you hit trouble call home, a friend, or police.

Safety ff Find out where they’re going – address and phone numbers. ff Explain the ‘golden rule’ – go out together, come back together. ff Set agreed boundaries – like what time to be home – and stick to them. ff Be curious: who they’re with, whether adults will be around. ff Show them where to get advice (e.g. websites). It’s better they talk to someone than no-one.

Alcohol ff Eat before going out, have a soft drink in between alcoholic ones. ff Be aware – alcohol comes with risks (like violence, STIs and pregnancy). ff Look around you – most teens don’t drink. More than 70% haven’t had a drink in the last month. Sex ff If you have unprotected sex, use the ‘morning after’ pill, free at most pharmacists. It can be used up to 72 hours after sex. Make an appointment at the Ella Gordon unit or GUM clinic for a screening. More info: ff Ella Gordon Unit, St Mary’s Hospital 023 9268 0300 ff www.739sense.co.uk ff www.areyousorted.co.uk 18

flagship December 2011

Alcohol ff Explain the dangers but acknowledge the positives – don’t let it become the ‘forbidden fruit’. ff Encourage teenagers to know their limits to avoid getting too drunk too quickly. ff Be a good role model. Sex ff If your teenager’s in a relationship, talk about contraception. It’s time. ff If children are curious, talk naturally. Little and often. Use TV soaps and other examples to start conversations. ff Encourage decision-making and negotiation. ff Understand the law.

Lots more news and information on our website www.portsmouth.gov.uk

Partner advertising feature Special four-page health section

Choose well this winter None of us choose to become ill or pick up an injury, but if it does happen to you remember to Choose Well. As you can see from our illustration, there is a range of NHS services to help you and your family get the right healthcare when you need it. There is plenty of expertise which may save you a journey or a longer wait. You can find out which local pharmacies open late and how to contact a GP for an urgent medical problem at the weekend or at night. Local information is available online at www.portsmouth.nhs.uk/choosewell. If you are ever unsure which is the best service, are away from home, or simply need advice then call NHS Direct on 0845 46 47. The service is available 24 hours a day. Calls are charged at a maximum of 5p a minute from a BT landline. Mobiles and other networks may vary. You can also get prepared by putting together a first aid kit so you can care for common illnesses and injuries at home. Your pharmacist can advise you on what medicines and equipment to have to hand.

Self care If you or someone you know is living with a long term condition, you’ll know that sometimes life’s not easy. A long term condition can mean self care is about more than being prepared with a first aid kit. Self care means looking after yourself and your general health so you can manage your life not just your condition. But you don’t have to do this alone. There are many resources to help online, and you can talk to your nurse or doctor about the support you need. Find out more about self care for long term conditions at www.portsmouth.nhs.uk/selfcare

For serious illness and major accidents only, choose 999 or the Emergency Department at Queen Alexandra Hospital, Cosham. For cuts, sprains and minor fractures choose the Minor Injuries Unit, at St Mary's Treatment Centre (Milton Road) Mon-Fri 7.30am-10pm. Weekends/Bank Holidays 8am-10pm. Last patient accepted 9.30pm. For fevers, vomiting and persistent symptoms choose your GP Surgery. For the urgent out of hours service call 023 9237 7921. For colds, minor infections and headaches choose pharmacy. Find a local pharmacy on our website www.portsmouth.nhs.uk For health questions, 24 hours a day, 7 days a week choose NHS Direct – www.nhs.uk/nhsdirect or 0845 4647. For treating symptoms of everyday illness and accidents choose self care and your first aid kit. Keep it well stocked – ask your pharmacy for advice.

Your guide to local health services

December 2011

Help to stop smoking Queen Alexandra Hospital is the national pilot site for an innovative project to help patients quit smoking. Patients facing surgery in the pilot departments are being advised that stopping smoking is the best thing to improve their health. They are being offered a referral to their local NHS stop smoking service and nicotine replacement therapy to ease their cravings and nicotine withdrawal. Patients using NHS stop smoking services are four times more likely to stop smoking than those to try alone. Liz Hughes, who is co-ordinating the pilot, which runs until the end of next February, said: “Apart from the longterm health gains, the potential shortterm benefits of stopping smoking for people needing operations include a reduced risk in post-surgical cardiac and respiratory complications, quicker wound and fracture healing, faster recovery and a shorter hospital stay.”

Take our Alcohol Health Check Many people in the UK have alcohol liver disease but won’t realise until it’s too late. Alcohol liver disease kills. LOVE YOUR LIVER and REDUCE YOUR DRINKING

Pictured is Simon Holmes, medical director for Portsmouth Hospitals NHS Trust.

Interpretation service NHS Portsmouth has awarded a three-year contract with Prestige Network Ltd for a face-to-face interpretation service for its network of GP practices, dental and orthodontic premises, pharmacies and opticians. It also covers community health and other services on the St Mary’s and St James’ hospital sites.

December 2011

0–4 POINTS

Congratulations! This score indicates that you are a low risk drinker and are unlikely to develop liver damage later in life.

5–8 POINTS

This score indicates that you are drinking at increasing risk levels and this could cause liver damage later in life.

9+ POINTS

This score indicates that you are drinking at higher risk levels and continuing to do this is likely to cause liver damage.

www.portsmouth.nhs.uk

Speak to your GP or visit www.savedave.info Your liver has over 500 different functions. Especially important functions are: Aiding digestion Extracting nutrients reaking down harmful drugs B and poisons, including alcohol Fighting infection With so many key functions, your liver is essential for life. If it becomes severely damaged and starts to fail, almost every part of your body will be affected.

Your guide to local health services

There are many causes of liver disease, however the most common and preventable causes are:

Alcohol Abuse If you regularly drink more than the recommended guidelines, your drinking can damage your liver.

Hepatitis A, B and C These viruses can be spread by exposure to body fluids through needles from drug users, contaminated blood, and sexual contact.

Non-Alcoholic Fatty Liver Disease If you are obese, overweight or have a diet high in fat and sugar and an inactive lifestyle then fat can accumulate within the liver. For many people, multiple factors will combine to increase their risk of liver damage, such as being overweight and drinking alcohol above the recommended guidelines. When two causes of liver disease affect a personâ&#x20AC;&#x2122;s liver, research suggests the damage is greater than one individual cause.

December 2011

The little book that should be red – and read again! The colour of this small important book has changed over the years… and is now red again. The Parent Child Health Record contains the latest guidance and information about your child’s healthcare. It covers important details about health information, healthy choices, the Healthy Child Programme and immunisations.

New St Mary’s health campus opens before Christmas An £18.6m community health campus in Portsmouth will open its doors to its first patients before Christmas. New facilities on part of the St Mary’s Hospital site become fully operational on 12 December - to mark the culmination of a major twoyear refurbishment. Project director Debbie Tarrant said: “Many people have strong affection for St Mary’s.

Key features include an intermediate care ward with up to 16 beds, a four-bed midwife-led birth centre, an elderly assessment and treatment centre and a pharmacy.

“Generations of locals were born there and will be thrilled to see such a strong health presence on a site that will provide services entirely complementary to the redeveloped acute setting at Queen Alexandra Hospital.

The new blood tests (phlebotomy) service and Out-Patients’ Department opened earlier this year. Other services on site will include podiatry, speech and language therapy, physiotherapy and sexual health services.

“It’s like a new build when you step inside. This is a fantastic new health facility for the community.”

For full details, or to download a copy of our campus leaflets, visit www.portsmouth.nhs.uk and follow the links via the Your Health tab.

Most building work involved

redeveloping the former maternity and paediatric blocks.

December 2011

When your baby is born – whether that’s at home, the Portsmouth Maternity Centre at St Mary’s or at Queen Alexandra Hospital – please ensure that you are given one of these books by your midwife. Midwives and health visitors record details about the infant for parents, including information about the child’s essential developmental reviews. Immunisation dates during the first five years are also recorded and help provide a good summary of your child’s health information for future reference and use by various health professionals, such as your GP. Dawn Saunders, NHS Portsmouth’s Associate Director for Public Health, said: “We want to ensure that parents are aware of this book and that they are given a copy before they leave their baby’s place of birth. “We ask parents to take it to all their child’s appointments so that all relevant pages are completed. Then both parents and all health professionals have a continuous record of the baby’s health and wellbeing.” Freya Biggs, with her dad Alex, mum Haley, community midwife Michelle Smith and health visitor Letitia Dove. www.portsmouth.nhs.uk

A gift for all carers If you look after someone, there’s help and support for you, says a Portsmouth mum. At this time of year we look forward to taking a break from the daily routine. But for some, taking a break is a rare opportunity. Linda Carmichael, 47, has been a carer for her son since he was only a few days old. Shaun, 20, has severe cerebral palsy and epilepsy and uses a wheelchair. He cannot bear his own weight or be left unattended, in case he has a seizure. Just leaving their house in Drayton takes a lot of planning. Any lack of changing or bathroom facilities, or wheelchair access, adds to their difficulties. Linda says: “As a parent you think you’ll get some freedom back once

your children grow up. When you care for someone, time never appears to be your own and every task takes a lot of organising. It’s not easy – you do the best you can simply because you love them.

“They’ve helped relieve some of the pressure by giving me so much support and advice. As a family this has been a great help.”

“There are times when I’ve felt anger and frustration at the cards that we’ve been dealt, but also such pride, and such joy. He’s my son, I don’t think of myself as a carer. I’m just being a mother.

Thousands of people in the south go unrecognised as carers – people often don’t realise they are eligible for benefits, support and respite.

“It’s important to have personal time. The Carers Centre has allowed me to meet others in my situation. They support us by offering advice and a friendly ear, as well as special treat days for light relief.

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

Help if you need it

Our Carers Centre in Orchard Road provides free and impartial advice and support for carers. For more details, and more information about carers, see the following two pages. flagship December 2011

Do you look after

36% of Portsmouth carers have suffered financial difficulty because of their role

1 in

of all children and young people in the city is a carer

of all Portsmouth adults is a carer

45–65

is the age of 50% of carers

hours a week is the time almost a third of adult carers spend looking after someone 20

flagship December 2011

Do you look after someone – a family member, friend or neighbour – without payment? Then you could be a carer. Around 15,000 people in Portsmouth – about one in 12 – are caring for someone. The person they care for may be frail or ill, have a physical or mental disability or have mental health or substance abuse issues. Whatever their difficulty, they couldn’t manage their everyday life without the support of their carer. Many people who provide support for another don’t even realise they’re a carer, and are not aware of the support they may be able to access to help them cope with the demands they face, including making time for themselves. This is the first in a series of two-page features designed to support carers, and explain what services are available from the council, the NHS and voluntary groups. Margaret Geary, the council’s director of adult social services, said: “Carers play an essential and central role in the provision of care in our city. Their contribution to promoting and maintaining the wellbeing of the people of Portsmouth is huge.” That is why we’ve come up with a four-year carers strategy, outlining how we will help. Our progress is being monitored by a carers council, made up of current carers, supported by a carer-led organisation. Lots more news and information on our website www.portsmouth.gov.uk

Stock photo, posed by model

someone?

Our priorities are to:

Carers contacts Information • advice • support

find as many carers as possible and focus on what makes the biggest difference to them

help carers find training if they need it

make sure carers get information and advice

allow carers to shape policy and services

help carers get support from the community

help carers get the breaks they need

help carers find work

The local branch of Carers UK, the voice of carers: ff Sue Dawkins, 023 9235 9018 (6pm-9pm and weekends) or suedawkins59@googlemail.com ff Jennifer Stenson, 023 9283 1229 or j.stenson@ btinternet.com ff www.carersukportsmouth.org.uk (includes a list of carers’ groups)

help carers get the benefits they’re entitled to

To help shape services for carers:

improve crisis support for carers

improve the health and wellbeing of carers

support young carers

Portsmouth Carers Centre: ff 023 9285 1864 ff carerscentre@portsmouthcc.gov.uk ff www.portsmouthcarers.org

The Carers Council: ff 023 9259 5455 ff sylvia.hutchins@carerstogether.org.uk ff www.carerstogether.org.uk/carerscouncil Learn more about the carers strategy: ff download it from www.portsmouth.gov.uk/ directory/17300.html ff call 023 9268 8169 for a paper copy

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

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Help for the homeless

www.samaritans.org/portsmouth

Stock photo, posed by model

50th

ANNIVE

RSARY

2011

telephone (24 hours) on

023 92 69 13 13

D ece mbe

If you need to talk to someone in confidence we are here for you.

At risk of becoming homeless?

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Rethink Central Point is an organisation that helps people who are homeless and sleeping on the streets. If you know of, or see, anybody sleeping rough in the city who needs help, please call 023 9229 8791 to notify the rough sleepers outreach team. Or email centralpoint@rethink.org

If you would like to join us email portsmouth@samaritans.org or phone 023 92 69 13 13 for an information pack.

email at jo@samaritans.org or face-to-face at 296 London Road

We are currently recruiting volunteers to answer the helpline telephones at our Centre in London Road, North End. No qualifications are needed, but you must be a good listener. Successful applicants receive excellent training and volunteers are fully supported at all times. We operate a flexible rota, so if you can give a few hours of your time each week we want to hear from you.

Goodwi th

tsmou Por

Our volunteers continue to listen to anyone who is in distress, giving support by:

There’s a new number to call if you’re worried about the wellbeing of someone sleeping rough.

Day ll

Portsmouth and East Hampshire Samaritans were founded 50 years ago in December 1961.

If you’re at risk of becoming homeless, whether you rent or have a mortgage, call our housing options team on 023 9283 4989 or email housing.options@ portsmouthcc.gov.uk

Your housing benefit From 1 January, you may get less housing benefit because of changes introduced by the government. If you’re single, with no children, aged between 25 and 34 and renting from a private landlord, you could be affected. The changes don’t affect housing association or council tenants. For more information please give our benefits service a call on 023 9283 4556 or email us at housingbenefitsupportteam@portsmouthcc.gov.uk

Lots more news and information on our website www.portsmouth.gov.uk

Getting the road safety message

New-look New Theatre Royal The New Theatre Royal is moving ahead with refurbishment plans after a successful application to the Heritage Lottery Fund. The theatre is planning to restore backstage facilities and add new space for performance and media work for the University of Portsmouth and the wider community. The new facilities, backed with a contribution from the council, would help attract top-class shows. The picture shows an artist’s impression of the planned new build.

We’re handing out fliers, postcards and badges like these to cyclists, to remind them to ride politely and safely. We use them to help riders remember to use lights, stop at crossings, claim space on the road rather than the pavement, and keep clear of parked cars.

Don’t let noise ruin your Christmas No one wants to be a party pooper this festive season. But if persistent loud noise from your neighbours is causing you problems, you don’t have to put up with it. The disturbance could be regular parties, music, DIY noise, a barking dog or people shouting. Call the city helpdesk between Monday and Friday 8.30am to 5pm on 023 9283 4167 or email cityhelpdesk@portsmouthcc.gov.uk For more information, search for noise pollution at www.portsmouth.gov.uk City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

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Headed for a money hangover?

Extra help at the shops People with learning disabilities can make sure they get proper service when they’re shopping in Commercial Road and Cascades – by using this polite request card. Zorica Lys, principal trading standards officer, said: “Most shops treat everyone fairly and respectfully, but we’ve had complaints of people being sold faulty goods, not being given refunds, and being short-changed.” Pete, a trading standards volunteer, who also has learning disabilities, said: “Since using the card, staff have been taking more time with me, which makes me feel more important and valued as a customer.” You can get a card by calling 023 9283 4689. Polite Reque

st Card

• • •

Pro t

rstanding

r your unde

Sa fe

Thank you fo

e ct sp

• •

I have a lear ning disabili ty Please spea k to me polit el y and clearly Please spea k to me, not m y key-worker, as I am payi ng for this it em Please put th e receipt in m t a n d Re y bag ec Please coun t the change back to me, and put it in my han d oppe

Trading standards volunteer Joanne Blandford. 24

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Eating out? Check the rating There’s a new way to see hygiene ratings for restaurants, takeaways and food shops in Portsmouth. After an inspection by our environmental health officers, premises are given a sticker and certificate they can display. You can also go to http://ratings.food.gov.uk to check how a business measures up. Ratings range from 0, for ‘urgent improvements needed’, to 5, for ‘very good’.

Lots more news and information on our website www.portsmouth.gov.uk

Christmas can leave you with a headache if money’s tight. Here are some tips to help you cope with the bills, and manage your cash in 2012. ff Make sure you’re claiming all the benefits you’re entitled to. If you are over 60, phone the Pension Credit line for advice on 0800 99 1234. For a general benefits check try www.direct.gov.uk, or the Portsmouth Advice Centre at 1-3a London Road, 023 9265 6300. ff If you really have to borrow, get the lowest interest rate possible. United Savings and Loans may be able to help – see their advert on page 34. ff If you have debts you can’t manage, get help from the Portsmouth Advice Centre or call the National Debt Line: 0808 808 4000 ff Reduce your fuel bills. If you own your home and are on a lower income, call our winter warmth hotline, 023 9268 8369. Non-home owners can ring the Energy Savings Trust on 0800 512012, or ask your energy provider about reduced tariffs for those on low incomes. ff Be sensible at Christmas. It might be too late for this year, but think about agreeing a spending limit on presents with friends and family. Open a savings account for next Christmas.

Ties to the past Our new family homes for rent at Watts Road, Buckland, are due to be finished during the spring. The homes, which include two five-bedroom houses, four fourbedroom houses and six flats, have been named with the help of pupils from Charles Dickens Junior School. Their votes were combined with those of residents who live near the new block, and ‘Rope Walk House’ came top of the vote. The name recalls the rope factory and walk which were on the site.

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

flagship December 2011

Find out the truth about A Portsmouth foster carer has started a blog to give you a glimpse into the ups and downs of life as a new foster family. Foster Dad started the online diary soon after becoming a foster carer for the council. He’s hoping his blog will help people thinking of fostering to find out more. He’s using a cartoon character, pictured on the right, to protect the identities of the children placed in his care.

Here’s an extract from Foster Dad’s first blog, about the day he and his partner were approved as foster carers… “We were asked to step outside and we returned to the waiting room. The nerves really kicked in then, with both of us suffering from dry mouths and sweaty palms! Mixed in with the nerves was the feeling of the excitement building. With our assessing social worker we were called back in, where we were told that we had been approved to foster. That was it then… the emotions kicked in and the tears started… even for our social worker. Everything we had worked for over the four months since we applied became a reality at panel that day. Nerves were forgotten and the excitement really took over as we realised we were going to be foster carers...” For more from Foster Dad, go to www.fosterportsmouth.co.uk

Did You Know About St Mary’s NHS Treatment Centre?

St Mary’s NHS Treatment Centre

What treatments do we provide? • Day Surgery e.g. hernia repair, cataract surgery • Endoscopy e.g. colonoscopy, gastroscopy • Minor Injuries Unit / Walk-In Centre e.g. treatment of minor illness and injury • Diagnostics e.g. X-ray ed • Diabetic Eye Screening and explain ” lly caring • • • •

Short waiting times Excellent patient satisfaction Only treat NHS patients Convenient location

a less f were re was fault y ll a re “The staf it clearly Surgery everything in, Havant - Day Jim Unw

To find out more contact 023 9285 8423

or visit www.stmarystreatmentcentre.nhs.uk St Mary’s NHS Treatment Centre, Milton Road, Portsmouth, Hants PO3 6DW PORADM0030_St-Marys-TC_Did-You-Know-ad_194 x 130_v2d_101111.indd 1

flagship December 2011

10/11/2011 12:30

Lots more news and information on our website www.portsmouth.gov.uk

fostering

Training for work

Could you foster? We are always looking for more foster carers from across the south to provide homes for Portsmouth children. We particularly need carers for under-fives or to offer homes to troubled young people. You could be a foster carer as long as you have a spare room and are 24 or over (there’s no upper age limit), regardless of your marital status or sexuality. We offer competitive rates, mentoring, training and development, supervision and networking, including out-of-hours support. Call or text 07908 552281 or visit www.fosterportsmouth.gov.uk We’ll visit you at home to tell you more about fostering. Next event: Drop in and find out about the different fostering opportunities from 10am to 3pm on Saturday 4 February at the Hilton Portsmouth hotel in Farlington. But don’t wait until then – contact us now. Flagship summer_Flagship Magazine 13/05/2011 3:05 PM Page 1

Portsmouth’s leading kitchen specialist

Beneficial Foundation student Mark grows his gardening skills

The Beneficial Foundation, a charity supported by the council, helps people over 16 who have learning disabilities, by providing training that will help them get work. Pathways for Opportunities, its new City and Guilds course, helps people get qualifications in horticulture, commerce and industry, hospitality or independent living skills. There’s a fee for the course, but most students get financial help.

Fabulous local service and quality, all at an affordable price that will surprise you!

“

We found your prices so reasonable compared to other quotes for similar kitchens elsewhere. Our finished kitchen is truly beautiful and I will admire it for years to come. Mr. and Mrs. Grech, East Cosham

112-116 Haslemere Road, Southsea 023 9273 4291 www.sbskitchens.co.uk

More info: ff training@beneficial.org.uk ff 023 9261 0170

Wardens and ESO update In our last issue, we explained how the community warden and housing estate services officer (ESO) teams are working more closely together to cover more of the city between them. Although both teams will continue to work on our housing estates, we’ve cut out duplication so issues will be resolved faster across the city. For the time being they will continue to be managed in their own teams and wear their own team’s uniform.

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

flagship December 2011

IT’S BIN CHANGED

Don’t have a rubbish Christmas!

Biffa took over as our new waste collection contractor on 1 October. As a result many of your household refuse and recycling collection days changed because an improved collection service was introduced.

Over Christmas we produce up to a quarter more rubbish than usual, so please think ahead about what you can reduce, reuse or recycle:

Thanks for bearing with us

It will save more than £1m a year and because the lorries will run on bio-fuel, it will be one of the greenest services in the country. We had been telling residents about the changes since August through this magazine, local media, posters, our website and a collection calendar delivered to homes. However, some residents missed the information about the changes and we would like to apologise for any inconvenience this caused you. Most of you did get the message though, because we collected the same amount of rubbish as we did in the same two weeks last year – and more recycling. Thank you for your patience during the switch over and we hope that you are happy with the new service. If you are new to the area or want to double-check your collection day you can click on the ‘my collection day’ link at the top left of our website, www.portsmouth.gov.uk For more information go to www.portsmouth.gov.uk/waste or call the city helpdesk on 023 9283 4092.

Your questions answered Why hasn’t my rubbish been collected at the time it used to be?

Q A

Collection rounds and routes have been redesigned and it’s quite likely the collection time as well as the collection day has changed. As before, to be certain of having your rubbish or recycling collected, please put it out for collection no later than 7am on collection day (but no earlier than 7pm the night before).

flagship December 2011

My calendar says ‘Wednesday 1’ or ‘Wednesday 2’ – what does this mean?

Wednesday is your weekly refuse collection day. Your recycling is collected fortnightly and the ‘1’ or ‘2’ refers to whether your recycling is collected in the week 1 round or the week 2 round. You don’t need to worry about it – just refer to the dates on your calendar.

Reduce ffOnly buy what you need. ffChoose presents and foods with less packaging. ffOrder a compost bin and start composting for the new year (visit www.portsmouth.gov.uk/ waste for information). Reuse ffMake gift tags out of last year’s wrapping paper and cards. ffReuse gift bags with a new tag. ffReuse your carrier bags or get a ‘bag for life’. ffDonate unwanted gifts to charity. Recycle ffPut plastic bottles (no lids), cans and aerosols, cardboard and paper (not shredded) in your recycling wheelie bin or box. ffTake your glass, textiles, books, shoes and CDs to your local recycling bank or the Portsmouth Recycling Centre at Port Solent.

ions

Bulky waste collect

ended for the These will be susp st collections festive fortnight. La ill be on before Christmas w r and the first Friday 23 Decembe w year will collections in the ne nuary. be on Monday 9 Ja

Lots more news and information on our website www.portsmouth.gov.uk

Season’s greetings from the waste management team Residents don’t waste the opportunity to talk rubbish More than 1,300 households responded to our questionnaire about their recycling habits, whether they are satisfied with how the city is kept clean, and how informed they are about waste and recycling. ff More than 90% agreed that reducing the amount of waste they put into black sacks was important to them. ff More than 90% agreed that the service they receive from the council is good value for money. ff Comments from residents about the redeveloped Recycling Centre at Port Solent were positive. The full survey results are at www.portsmouth.gov.uk/waste or contact the city helpdesk on 023 9283 4092 to ask for a copy.

Make a resolution to waste less The best way to reduce the mountain of rubbish we all create is to reduce the stuff brought into our homes in the first place. Stop mailshots through your letterbox – say no to junk mail by: ff registering with the Mailing Preference Service to make sure your name is removed from direct mailing lists. Visit www.mpsonline. org.uk ff opting out of the Royal Mail’s door-to-door service. Visit www2.royalmail.com/you-home/controlling-your-mail Stop junk mail distributed by local takeaways – put a message on your letter box or on your gate, such as ‘Please – no menus, flyers or leaflets’.

Christmas and New Year The only collections affected are on Boxing Day. If your recycling and/or rubbish collection is due that day, it will instead be collected two days earlier – on Christmas Eve. Please remember to put out your rubbish and recycling by 7am. If you miss your collection please store your rubbish/recycling on your property until your next collection day. You can also take it to the Portsmouth Recycling Centre from 8am to 4pm on any day except Christmas Day, Boxing Day and New Year’s Day.

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

Christmas tree composting When Christmas is over, recycle your tree. Take real trees along to the Portsmouth Recycling Centre from 8am to 4pm on any day except Christmas Day, Boxing Day and New Year’s Day. You can also take them to a special Christmas tree collection point from 9am until 2pm on Sunday 8 January at: ff Victoria Avenue car park in Southsea or ff Burrfields Road recreation ground car park Please do not leave any other waste at these locations on any other day, as you could be prosecuted for fly-tipping. If you live in a block of fla ts and someone else is responsible fo r putting the waste from yo ur building out, please m ake sure they know that all collections du e on Monday 2 6 December will take place EARLY on Saturday 24 December.

flagship December 2011

Don’t lose your right to vote Your name must be on the electoral register for 2012 if you want to vote. Ian Fitchett, our election services team leader, said: “It’s important that everyone who is eligible is registered to vote. You’re not automatically entitled to vote just because you pay council tax or have voted before. “And if you move, you need to let us know so you can be registered at your new address.” To vote in the council elections on 3 May, you must have registered by 18 April. For more information: ff go to www.portsmouth.gov.uk, click on the Your Council tab, and choose how to register and vote from the drop-down menu ff call 023 9283 4074 ff email: elections@portsmouthcc.gov.uk

carp inclu ets ded

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www.guinnesshomes.co.uk *Monthly cost calculated on a repayment mortgage takenmortgage over 25 yearstaken with an over interest25 rate of 6.5%with and assuming a 10% rate deposit. the assuming same propertyabased the open market value for of £128,000. Shared ownershipbased mortgage £235open + rent of £220 pcm = *Monthly cost calculated on a repayment years an interest ofSavings 6.5%for and 10%ondeposit. Savings the same property onofthe market £455. YOUR HOME MAY BE AT RISK IF YOU DO mortgage OT KEEP UP REPAYMENTS ON ANY LOANpcm SECURED AGAINST value of £128,000. Shared ownership of £235 + rent of £220 £455. YOURITHOME MAY BE AT RISK IF YOU DO NOT KEEP UP REPAYMENTS ON ANY LOAN SECURED AGAINST IT.

flagship December 2011

Lots more news and information on our website www.portsmouth.gov.uk

Better value for your money

Like all councils and other public services, we need to make big savings. Our target is around £45m by 2015. That’s a lot of money. But we’ll save as much as we possibly can by working more efficiently and effectively, rather than by cutting services.

Our new waste collection contract will save more than £1m per year.

Transforming the way we work, to give you better value for money, could save up to £21m of the £45m total. Examples of how we’re already saving money are: ff a new waste collection contract, costing about £1m less a year ff using payment cards and electronic billing instead of processing thousands of paper invoices Examples of future savings are: ff redesigning the way we deliver services so they are more closely tailored to your needs ff buying supplies more efficiently ff reducing the amount of energy we use ff making better use of office space and disposing of vacant buildings We need to invest £2m in transforming the council. Spending this money – mainly on new technology – should bring in £10m of savings. We’re looking for more efficiencies and sources of income all the time, but inevitably some savings will still have to come from cuts to services and redundancies. Over the last 12 months, staffing (excluding schools) has reduced by 9%.

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City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

flagship December 2011

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Love Food Hate Waste this Christmas!

Stocking up your fridge and cupboards ready for Christmas day can be expensive. But shockingly, up to £50 of your Christmas shop could end up in the bin! That’s the amount of uneaten food thrown away by the average family every month. As well as hitting us in the pocket, food waste has an impact on the environment too. Producing, transporting, storing and cooking food uses energy, fuel and water – which all goes to waste if the food is thrown away! The good news is that it’s easy to reduce the amount of food you throw away and save money this Christmas. Visit www.lovefoodhatewaste.com for lots of clever tips on smart shopping, storage ideas and delicious recipes such as this one (right) to use up your festive leftovers.

Leftover turkey noodle soup Serves 4 pan, ➊ Incooka large a finely

➋

chopped onion in a little stock (taken from 1.1 litres) until tender - about 5 minutes. Add the remaining stock and 50g of noodles or pasta. Cook following the instructions on the packet.

225g cooked chopped turkey ➌ Add (and/or ham), salt and pepper and heat through.

the soup into bowls and ➍ Ladle garnish.

? in a g a t a h t y a r p S

Now you can recycle your empty aerosols too!

air

for Portsmouth

Ple you ase pu into r aero t so y recy our gre ls clin g bi en n

www.portsmouth.gov.uk/waste

Plug into the music scene If you and your family are interested in music, then check out Portsmouth Music Hub. It’s a way of bringing local music organisations together, and creating more opportunities for children to play and get involved. On the hub website you can find out about events, learn where to get music lessons for your child, or discover how they could join a band, choir or orchestra for free.

News updates on the site, along with Twitter and Facebook feeds, keep you updated on what’s happening on the music scene locally and nationally. Alison Spittles, headteacher of Goldsmith Infant School, Southsea, said: “Portsmouth Music Hub is an excellent opportunity for parents to

access so much information about opportunities to support their children’s music education. “It’s an ideal means of keeping schools, parents and the whole community up to date with what’s going on musically around the city.” The hub – the first of its kind in the country – has been set up by Portsmouth Music Service, which is part of the council. If your company could be a sponsor, that would be music to their ears. More info: ff www.portsmouthmusichub. org ff admin.musicservice@ portsmouthcc.gov.uk ff 023 9237 5655

I was so pleased to see the success of the Opportunities Fair held in October, which was about raising aspirations in Portsmouth and creating a positive image of the city. Although the event was aimed at 10 to 13-year-olds, it clearly appealed to all ages – nearly 1,500 young people attended. The event was organised by the local education business partnership and the Shaping the Future of Portsmouth group, and was supported by the council, schools, colleges, the university and many more organisations.

Portsmouth’s Local Strategic Partnership (LSP) is about organisations working together to improve our city. Dr Paul Edmondson-Jones chairs the LSP.

More than 80 local businesses came together to showcase what their companies do, inspiring children to think about their future careers in Portsmouth. It highlighted the range of employment and career opportunities that the city has, and many local businesses worked hard to make sure the day appealed to young people. For more information on partnership working across the city, visit www.portsmouthpartnership.org.uk

City helpdesk Tel 023 9283 4092 I Email cityhelpdesk@portsmouthcc.gov.uk

flagship December 2011

All I want for Christmas is for Mum to stop crying Christmas is meant to be full of good times to remember. But for some children in the city, memories of this festive season will be dominated by fear and heartache. Every year domestic abuse rises over Christmas, with research suggesting that 90% of incidents are witnessed by children. The effects are deepseated and long-lasting. And it’s not always about physical violence – often the abuse will take more subtle forms like limiting access to friends and family, controlling money and undermining confidence. Don’t ignore domestic abuse. They can’t. If you are experiencing domestic abuse or know someone who is: ff call 999 in an emergency ff call 0845 045 45 45 if you or the person affected are safe but need to report a crime ff call the free 24-hour national helpline 0808 2000 247 for advice and support

supporting local businesses More businesses are advertising in

flagship

It’s one of the best ways to reach your target market. ff ff ff ff ff

competitive rates high circulation trusted brand creative designers professional service

advertising@portsmouthcc. gov.uk

flagship December 2011

Visit United Savings & Loans this Christmas.

Avoid the high cost lenders Borrow £500 and pay only £10.84 each week. For a total of 52 weeks. The total you pay back is £563.53. Loans awarded on affordability, terms and conditions apply. APR 26.8%. United Savings & Loans 97 Fratton Road Portsmouth PO1 5AG www.usal.org.uk / 023 9282 7980 info@usal.org.uk

graphic design Our highly creative and dynamic design service is now available to you! With a proven track record of making savings, we could help you save money too. Interested? call or email us

023 9268 8651 design@portsmouthcc.gov.uk View our portfolio online at www.behance.net/ portsmouthdesignteam www.portsmouth.gov.uk

Lots more news and information on our website www.portsmouth.gov.uk

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flagship December 2011 35 00:15 19/10/2011

Portsmouth Council Mag WAH Ad 131x60mm.indd 1

Abandoned vehicles Access for disabled people Adoption Adult social care helpdesk Advertising on council assets Affordable home ownership Alcohol Alcohol treatment Switch (under 25s) Alcohol counselling service (6pm–9pm) Alcohol interventions team Alcohol licences Alarms for elderly and disabled people Allotments Animal fouling Animal welfare Anti-social behaviour unit Area offices Buckland City South / Somerstown Landport Leigh Park Paulsgrove Portsea Wecock Farm

Benefit fraud Big Screen Blind people Blocked drains and sewers Building alterations Building regulations Bulky waste collections Bus stop and shelters

Carers Centre Care for adults Care for children Careers advice CCTV Cemeteries Charity collection permits Childcare Child protection Social services Emergency out of hours Hampshire Constabulary NSPCC Children’s Centres Paulsgrove Area Paulsgrove (Saxonshore) Portsdown Drayton & Farlington Northern Parade North End Stamshaw Fratton Willows Baffins Cumberland Brambles Milton Park Southsea Landport Somerstown Buckland Portsea Children’s social care Children and families Adoption Fostering Young persons support team Comments or complaints City helpdesk

of services

A-Z

023 9268 8284 023 9268 0810 023 9287 5294 023 9268 0810 023 9283 4797 023 9283 4989 023 9275 1617 023 9282 5140 023 9273 5836 023 9284 1753 023 9283 4607 0800 731 2228 023 9283 4171 023 9283 4092 023 9283 4092 023 9268 8507 023 9260 6500 023 9260 6300 023 9260 6400 023 9230 6900 023 9260 6030 023 9260 6200 023 9260 6100 023 9284 1550 023 9283 4109 023 9268 0810 023 9283 4092 023 9283 4334 023 9283 4722 023 9283 4092 023 9283 4619 023 9285 1864 023 9268 0810 023 9283 9111 023 9232 8971 023 9283 4747 023 9273 2559 023 9283 4572 023 9268 8830 023 9283 9111 0845 600 4555 0845 045 4545 0808 800 5000 023 9238 5995 023 9238 3195 023 9237 8393 07950 896270 023 9266 0866 023 9265 0497 023 9263 9728 023 9273 4385 023 9262 6427 023 9286 1206 023 9229 8701 023 9282 8606 0753 401 5582 023 9282 6303 023 9281 5005 023 9282 1816 023 9273 3440 023 9273 2925 023 9283 9111 023 9283 9111 023 9287 5294 023 9268 8115 023 9268 8105 023 9284 1172 023 9283 4092

Civil weddings/partnerships Colas Comments, compliments and complaints Community centres Community safety Anti-social behaviour Alley gating Community transport Community wardens Cosham Heart of Portsmouth Concessionary fares Council tax Council tax benefits Councillors Cremation Crime prevention Cycling Cycling training

023 9282 9041 023 9231 0900

Dangerous substances Dangerous structures Day care for adults Deaf people Defects with/problems to your rented property Dial A Ride Disability registration/help for people with disabilities Disability student allowances Disabled – unemployment help Disabled children – short breaks Disabled parking badges Disabled parking bays Dogs: lost, found or dangerous Domestic violence Drainage and sewerage Dropped kerbs Drug and alcohol services Adults Under 25s Family/carers support

023 9283 4092 023 9283 4606 023 9268 0810 023 9268 0810

Elderly people Electoral registration Employment and skills Empty properties Enterprise Centres

023 9268 0810 023 9283 4074 023 9268 8542 023 9284 1659 023 9282 6225

Family information service Flooding Fly tipping Food safety Fostering Freedom of information

023 9268 8830 023 9283 4092 023 9283 4092 023 9283 4253 07908 552281 023 9268 8482

Garden waste/composting Graffiti removal Guildhall box office Grass cutting Gully cleansing/road cleaning Gypsy and traveller liaison

023 9283 4092 023 9283 4092 023 9282 4355 023 9283 4092 023 9283 4092 023 9283 4092

Healthy Pompey History centre HIV and Aids Homecheck service Homelessness Housing benefit and council tax benefit Housing needs and advice Conditions in privately rented houses Grant assistance to owner-occupiers Disabilities adaptation Sale of council homes Houses in multiple occupation Conditions

023 9229 4001 023 9268 8046 023 9268 0810 023 9268 8369 023 9283 4989

Licensing Housing needs & advice Portsmouth housing register Homelessness/ harassment/eviction Housing grants

023 9268 8369 023 9283 4989

Rubbish collections

023 9283 4092

023 9283 4989

Salting and gritting School admissions – advice

023 9283 4092

Independent living Infectious diseases/food poisoning Information, advice and guidance centre Integrated youth support

023 9268 0810

Jobs at the council

023 9268 8536

Kennels

023 9266 2228

Learning disabilities services The Learning Place Leaseholder & commercial services Leisure cards Libraries Central library Alderman Lacey Beddow Carnegie Cosham Family library link North End Portsea Paulsgrove Southsea Licensing Litter Local Government Ombudsman Lord Mayor’s office

023 9268 4600 023 9262 1860

Meals on wheels Mental health Museums and galleries

023 9268 8390 0845 766 0163 023 9282 7261

Navigators Centre Neighbourhood forums Noisy neighbours

0800 0321 531 023 9283 4059 023 9283 4167

Occupational therapy Out-of-office-hours calls Out-of-school activities

023 9260 6008 023 9282 2251 023 9283 4155

Parking Parks and gardens Pavements PCMI – employment advice PCMI – signs Pedestrian crossings Pest control Planning Planning policy Play (unsupervised) Play service Port Portage service Postal voting Preventing Youth Offending Project (PYOP) Public conveniences and disabled toilets

023 9268 8310 023 9283 4180 023 9283 4092 023 9232 2800 023 9232 2828 023 9283 4092 023 9283 4251 023 9283 4826 023 9284 1276 023 9283 4190 023 9283 4884 023 9229 7391 023 9253 0201 023 9283 4074

Racial awareness service Registration of births, marriages and deaths

023 9284 1050

023 9283 4702 023 9268 8238 023 9283 4755 023 9268 8507 023 9283 4092 023 9287 7308 0800 587 0147 0800 085 3840 023 9268 8575 023 9268 8588 023 9283 4556 023 9283 4172 01329 822533 023 9283 4755 023 9283 4590 023 9229 0474

023 9268 8369 023 9287 7146 023 9268 0810 01243 642141 023 9232 2800 023 9268 8842 023 9284 1176 023 9268 8304 023 9283 409 0808 2000 247 023 9283 4092 023 9283 4092 023 9275 1617 023 9282 5140 07833 941143

023 9283 4556 023 9268 8369 023 9268 8369 023 9260 6008 023 9283 4845 023 9284 1659 023 9268 8369

K L

M N

O P

023 9283 4989 023 9268 8369

023 9283 4253 023 9232 8971 023 9268 8798

023 9283 4542 023 9283 4171 023 9281 9311 023 9281 9311 023 9282 3991 023 9273 1848 023 9282 2581 023 9237 6023 023 9268 8049 023 9266 2651 023 9229 7072 023 9237 7818 023 9268 8999 023 9283 4073 023 9283 4092 0300 061 0614 023 9283 4706

023 9268 8516 023 9283 4092

023 9282 9041

023 9268 8195 Rented housing – eviction, or 023 9283 landlord and tenant advice 4899 Resident participation 0800 0321 531 Rights of way 023 9283 4590 Right to buy your home 023 9283 4542 Roads and pathway 023 9283 4092 maintenance

School admission – applications Schools Seafront services Sensory impairment and deaf services Shared Lives service Sheltered housing/supported housing/extra care Shopmobility Social services Adoption Adults with disabilities Carers helpline/carer support Children and families Comments or complaints Fostering Home care service Older persons helpdesk Out of office hours calls Young persons support team Special educational needs Sports and recreation General sports enquiries Great Salterns golf course Eastney swimming pool Mountbatten Centre Portsmouth Gymnastics Centre Portsmouth Outdoor Centre (sailing) Pyramids Centre Southsea tennis and bowls (seasonal) Southsea Skate Park Charter Community sports centre Tennis centre (indoor) Wimbledon Park sports centre Street lighting Street markets Switchboard

Taxis (licensing, complaints) Telecare Tenancy support Third Floor Arts Centre Trading standards Advice for businesses Approved traders Children and alcohol Consumer advice (Consumer Direct) Illegal money lending Traffic lights Tree management Twinning

Vanguard Centre for Independence Visitor information centres Visual impairment VITAL – Visually impaired telephone advice line Volunteering Voting

023 9268 8830 023 9284 1229 / 1747 / 1232 / 1972 023 9284 1747 / 1972 / 1232 / 1228 023 9282 8112 023 9268 0810 023 9273 7106 023 9283 4989 023 9281 6973 023 9287 5294 023 9268 0810 0845 600 4555 023 9283 9111 023 9284 1172 023 9268 8115 023 9268 0810 023 9268 0810 0845 600 4555 023 9268 8105 023 9284 1238 023 9283 4171 023 9266 4549 023 9273 1786 023 9262 6500 023 9266 0589 023 9266 3873 023 9279 9977 023 9282 4693 023 9229 5360 023 9283 8798 023 9283 0736 023 9282 5075 023 9283 4092 023 9284 1982 023 9282 2251 023 9283 4073 0800 731 2288 023 9260 6571 023 9268 8035 023 9268 8183 023 9268 8183 023 9268 8183 023 9268 8777 08454 040506 0300 555 2222 023 9283 4092 023 9284 1479 023 9268 8361 023 9238 0455 023 9282 6722 023 9268 0810 023 9282 9923 023 9282 7110 023 9283 4074

Walking (healthy walks) Waste Water quality

023 9268 8390 023 9283 4092 023 9283 4253

Youth offending project Youth offending team

023 9268 8516 01329 824804