Professional Development Courses | Portal | 2025/26

Professional Development Courses INCLUDING BESPOKE TRAINING

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Our story Founded in 2010, Portal is a dynamic and innovative bilingual training provider. We support employers with their learning and development strategies to enhance the capacity of their workforce.

Delivering qualifications at levels 2 to 7, we are experienced in supporting the professional development of a wide range of roles, from those new to their positions through to experienced senior leaders. There are over 500 individuals currently accessing and engaged with our programmes.

Portal prides itself on providing tailored support to all our learners and, where relevant with employers, ensuring solid, constructive relationships.

We listen to the needs of the individuals and their organisation to provide qualifications which will allow both to grow together happily. If we feel that we are not best placed to help, then we’ll be honest in stating so and try to find alternatives. Being honest and having integrity whilst enjoying our work is very much at the heart of all we do.

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Contents 4

Leadership & Management

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ILM Level 4 Award/Certificate in Leadership & Management

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ILM Level 5 Award/Certificate in Leadership & Management

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ILM Level 7 Award/Certificate in Strategic Leadership & Management

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Coaching & Mentoring

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Level 5 Certificate in Effective Coaching & Mentoring

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Learning & Development

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Level 3 Award in Education and Training

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Level 3 Award in Assessing Competence in the Work Environment

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Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice

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Short Courses

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Introduction to Effective Project Management

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Effective Feedback

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Coaching & Mentoring

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Courageous Conversations

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Time Management

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Understanding our Qualifications

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Partnerships & Endorsements

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How to Apply

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The support and flexible approach shown by the team at Portal is really helping to get the best out of my team.

Caroline Spanton Welsh Cycling

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Leading you to where you want to be.

Leadership & Management Develop your leadership and management potential with one of our qualifications.

Our Leadership and Management qualifications aim to develop your skills in managing people, systems and processes. They will equip you with the knowledge, tools and techniques to enhance your competence and career as a leader and manager.

Leadership & Management Pathway

LEVEL 4

New and Aspiring Middle Managers

LEVEL 3

LEVEL 2

First Step into Management

New and Aspiring Team Leaders

OPERATIONAL

TEAM LEADING

OPERATIONAL

LEVEL 5

LEVEL 7

Practicing Managers and Senior Leaders

Senior Leaders Executive

STRATEGIC

STRATEGIC

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ILM LEVEL 4 AWARD AND CERTIFICATE IN LEADERSHIP AND MANAGEMENT

ILM Level 4 in Leadership & Management Who is this qualification for?

This qualification is designed for aspiring managers or middle managers looking to expand their knowledge and gain a recognised qualification.

Really get to grips with the role, gain comprehensive business knowledge and develop the skills you need to lead and inspire others at this level.

Qualification benefits For Individuals • Develop the capabilities and personal awareness you need to lead, motivate and inspire others •

Accredit your experience with a nationally recognised qualification that is transferable across multiple professions and sectors

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Supports both personal growth and career progression goals

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Flexible learning approach, working around you and your commitments

For Employers •

Develop managers who are more effective, communicative, and capable of driving positive organisational outcomes

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Develop managers who can assess and improve their own leadership styles and behaviours

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Develop managers with an advanced understanding of their role and function in your organisation

How is the qualification delivered and assessed?

• Induction session • Award: 5 monthly one-to-one sessions (2 hrs each) • Certificate: 7 monthly one-toone sessions (2 hrs each) 6

• Assignments and reflective accounts • Professional discussion • Question and answer • Work related evidence

Example Units •

Understanding the Management Role to Improve Performance

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Planning and Leading a Complex Team Activity

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Developing Your Leadership Style

5 Months £650 +VAT Certificate Example Units •

My learning experience with Portal has been really good. I've been impressed with the resources available and my assessor has supported me massively to maintain motivation and complete work.

Developing People in the Workplace

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Managing Remote Workers

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Developing Individual Mental Toughness

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Managing Projects in the Organisation

Callum Davies Newport Live | Positive Futures

ILM LEVEL 4 AWARD AND CERTIFICATE IN LEADERSHIP AND MANAGEMENT

Award

7 Months £850 +VAT

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ILM LEVEL 5 AWARD AND CERTIFICATE IN LEADERSHIP AND MANAGEMENT

ILM Level 5 in Leadership & Management Who is this qualification for?

This Level 5 is designed for practising managers, senior leaders and department heads. Develop your skills, knowledge and experience, improve your performance, gain strategic insight and prepare for senior leadership responsibilities.

Qualification benefits For Individuals • Build the advanced leadership skills and personal insight required to lead with vision, empower others, and deliver results.

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Provide strategic leadership as well as day-to-day management

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Accredit your experience with a nationally recognised qualification that is transferable across multiple professions and sectors

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For Employers •

Encourage strategic thinking at this level of management, to foster business improvement

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Engage your managers with training and development – this qualification is designed to provide clear, measurable benefits to career-focused professionals

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Flexible choice of units in order to customise the qualification to the needs of your business

A valuable personal development tool which will benchmark your managerial skills and raise your profile in your organisation

How is the qualification delivered and assessed?

• Induction session • Award: 5 monthly one-to-one sessions (2 hrs each) • Certificate: 7 monthly one-toone sessions (2 hrs each) 8

• Assignments and reflective accounts • Professional discussion • Question and answer • Work related evidence

Example Units •

Managing Improvement

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Making a Financial Case

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Developing Critical Thinking

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Leading Innovation and Change

5 Months £700 +VAT Certificate

It has been a real breath of fresh air and facilitated me looking at the work I do and the contribution I make in a different way.

Example Units •

Managing Customer Relations

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Managing Remote Workers

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Managing Efficiency and Effectiveness

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Managing Projects in the Organisation

7 Months £1100 +VAT

Helen Flynn People & Culture Manager Howell's (GDST)

ILM LEVEL 5 AWARD AND CERTIFICATE IN LEADERSHIP AND MANAGEMENT

Award

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ILM LEVEL 7 AWARD AND CERTIFICATE IN STRATEGIC LEADERSHIP & MANAGEMENT

ILM Level 7 in Strategic Leadership & Management Who is this qualification for?

Our ILM Level 7 Award and Certificate programmes are designed for senior and strategic leaders ready to deepen their impact and elevate their influence.

If you’re looking to strengthen your strategic leadership capability, drive organisational outcomes, and lead meaningful change, our ILM Level 7 programmes are a powerful fit.

With a focus on future-proofing your organisation by developing an innovative culture and implementing strategic, viable solutions, these qualifications offer a unique opportunity to advance your personal leadership journey.

Qualification benefits For Individuals • Enhance strategic thinking and senior-level leadership skills

For Employers •

Build a stronger, more agile leadership team

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Apply learning to real-world, work-based projects

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Equip leaders to deliver sustainable outcomes

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Meet personal growth goals and organisational needs

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Achieve qualifications that support future career progression

Equip senior leaders with tools for evaluating and enhancing their own performance

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Demonstrate ROI as leaders develop skills directly relevant to current business challenges

The insights and leadership growth I gained through the qualification contributed to my recent promotion, further validating the impact of the learning journey on my career progression.

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James Randall-Bromley | Cardiff and Vale University Health Board

AWARD

CERTIFICATE

UNITS

Unit 703

Unit 703 and Unit 712

DURATION

5 months

9 months

DELIVERY

3 workshops 3 one-to-one sessions

5 workshops 3 one-to-one sessions

FORMAT

Monthly sessions on Microsoft Teams (3.5 hours)

Monthly sessions on Microsoft Teams (3.5 hours)

GROUP SIZE

Up to 6 participants

Up to 6 participants

ASSESSMENT

Written assignments and work-based evidence

Written assignments and work-based evidence

COST

£957 +VAT

£1,400 +VAT

Choose the right option for you Our ILM Level 7 Award covers UNIT 703, whilst the Certificate programme combines both UNIT 703 and 712:

UNIT 703 Developing Strategic Leadership and Management Capability

Gain insights into practices that foster developmental leadership while embedding diversity, equity, and inclusivity.

UNIT 712

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Supporting a Culture of Innovation through Change

Cultivate a growth mindset and learn the principles of leading organisational change through innovation and collaboration.

ILM LEVEL 7 AWARD AND CERTIFICATE IN STRATEGIC LEADERSHIP AND MANAGEMENT

Programmes at a glance

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Coaching & Mentoring Unlock your true potential with our coaching and mentoring qualifications.

Coaching and Mentoring qualifications are for those who wish to develop their knowledge and skills in order to understand and undertake effective mentoring or coaching in a range of situations.

Coaching & Mentoring Pathway

LEVEL 2

Aspiring Mentors

LEVEL 3

LEVEL 5

New or Aspiring Coach or Mentor

Established Coach or Mentor

Coaching and mentoring qualifications will enhance your skills to enable you to develop the people you coach and/or mentor. As a professional Coach/Mentor you require a unique set of skills such as: • Empathy • Creativity • Curiosity • Intuition

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Leading you to where you want to be.

Who is this qualification for?

This qualification is suitable for managers and those with significant responsibility for effective coaching and mentoring as part of their daily role within an organisational context. It's also ideal for individuals who wish to move into a development role or start a career as a freelance coach or mentor.

Qualification benefits For Individuals • Be able to assess your own skills, knowledge and behaviours as a coach and mentor •

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Know how to manage the coaching or mentoring process within an organisational context Deepen your understanding of how the organisational context can affect coaching or mentoring Plan, deliver and review your coaching and mentoring

Certificate Example Units •

Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring Within an Organisational Context

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Undertaking Effective Coaching or Mentoring Within an Organisational Context

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Reviewing Own Ability as a Coach or Mentor Within an Organisational Context

ILM LEVEL 5 CERTIFICATE IN EFFECTIVE COACHING & MENTORING

Level 5 Certificate in Effective Coaching & Mentoring

9 Months For Employers •

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Ensure the individuals you develop as effective coaches and mentors are equipped with the skills, knowledge and understanding they require Develop a coaching and mentoring culture so that individuals can improve their performance and organisational productivity

£1000 +VAT How is the qualification delivered and assessed?

• Assignments • 18 Hours Coaching or Mentoring and completion of a Journal • Reflection Activity • Induction session • 3 one-to-one sessions (1 hr each) • 3 group sessions (3.5 hrs each) • Delivered in groups of 6

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Learning & Development Unlock your learning and development potential with our range of teaching, assessing and quality assurance qualifications.

These City and Guilds accredited programmes offer insight into the principles and practices of teaching, assessing and quality assurance which will equip you in your role as a tutor, trainer, assessor or IQA. The suite of qualifications offers opportunities for trainee or experienced practitioners and offers knowledge and understanding units alongside practical, competence-based units.

Learning & Development Pathway

LEVEL 3

Award in Education and Training

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LEVEL 3

LEVEL 4

Level 3 Award in Assessing Competence in the Work Environment

Award in Internal Quality Assurance of Assessment Processes and Practice

Leading you to where you want to be.

Who is this qualification for?

The Level 3 Award in Education and Training provides an introduction to teaching, including exploration of the roles and responsibilities of teachers and trainers as well as guidance, mentoring and instruction on how to plan and deliver teaching sessions and provide feedback to learners.

This qualifications can help you to progress in teaching and training roles in a wide range of sectors.

Qualification benefits For Individuals • Learn core teaching skills •

Put these skills into practice

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Improve your teaching practice and lesson outcomes

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Gain a nationally recognised qualification

For Employers •

Gain staff with enhanced teaching, training and delivery skills

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Benefit from improved teaching and training practices

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Develop greater versatility in your workforce

Award

LEVEL 3 AWARD IN EDUCATION AND TRAINING

Level 3 Award in Education and Training

Example Units •

Understanding Roles, Responsibilities and Relationships in Education and Training

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Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training

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Understanding Assessment in Education and Training

6 Months £651 +VAT

How is the qualification delivered and assessed?

• Induction session

• Written work

• 3 one-to-one sessions (1 hr each)

• Professional discussion

• 3 group sessions (3.5 hrs each)

• Question and answer

• Delivered in groups of 6

• Observation of performance • Work products

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LEVEL 3 AWARD IN ASSESSING COMPETENCE IN THE WORK ENVIRONMENT

Level 3 Award in Assessing Competence in the Work Environment Who is this qualification for?

This qualification is ideal for individuals who are responsible for assessing occupational competence in the workplace. Whether you're new to assessing or seeking to formalise your experience, this qualification equips you with the knowledge and practical skills needed to carry out effective, accurate, and standards-based assessments in real work environments.

Qualification benefits For Individuals • Learn core assessment skills

Award Example Units

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Put these skills into practice

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Improve your assessing practice and learner experience

Understanding the Principles and Practices of Assessment

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Gain a nationally recognised qualification

Assess Occupational Competence in the Work Environment

For Employers •

Gain confident and skilled employees who understand the principles and practices behind high-quality assessment

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Supports staff development and progression, helping to build a stronger, more qualified workforce

6 Months £595 +VAT

How is the qualification delivered and assessed?

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• Induction session

• Written work

• 3 one-to-one sessions (1 hr each)

• Professional discussion

• 3 group sessions (3.5 hrs each)

• Question and answer

• Delivered in groups of 6

• Observation of performance • Work products

Who is this qualification for?

This qualification is for those responsible for internally assuring the quality of assessment within an organisation. It is ideal for experienced assessors who are moving into internal quality assurance (IQA) roles, such as internal verifiers, lead assessors, or quality leads. The Level 4 Award equips practitioners with the knowledge and practical skills to monitor and support assessors, ensure consistency and fairness in assessment decisions, and uphold quality standards across learning programmes.

Qualification benefits For Individuals • Learn core internal verifier skills •

Put these skills into practice

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Improve your quality assurance practice

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Gain a nationally recognised qualification

For Employers •

Award Example Units •

Understanding the Principles and Practices of Internally Assuring the Quality of Assessment

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Internally Assure the Quality of Assessment

9 Months £733 +VAT

Enhances the quality of assessment and training by maintaining standards, ensuring fairness, and promoting best practice

How is the qualification delivered and assessed?

• Induction session

• Written work

• 3 one-to-one sessions (1 hr each)

• Professional discussion

• 3 group sessions (3.5 hrs each)

• Question and answer

• Delivered in groups of 6

• Observation of performance • Work products

LEVEL 4 AWARD IN THE INTERNAL QUALITY ASSURANCE OF ASSESSMENT PROCESSES AND PRACTICE

Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice

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Short Courses Our short courses cover a range of topics and provide learners with an opportunity to embark on guided but self-directed learning and study.

Short courses can be completed independently or grouped together to form a bespoke CPD package.

Example courses include: Conquering Communication Our Effective Feedback, Coaching & Mentoring and Courageous Conversations courses focus on key areas to enhance clarity, confidence and connection in the workplace. These courses are designed to help individuals deliver feedback that drives improvement, adopt a coaching and mentoring mindset to support growth, and navigate challenging conversations with professionalism and empathy.

Project and Time Management Our Introduction to Project Management and Time Management courses introduces individuals to the tools and techniques to plan, prioritise, and deliver work efficiently. From setting objectives and managing resources to minimising distractions and staying on track, these courses support learners to take control of their workload, lead projects with confidence, and drive results in a structured and timely way.

Speak to our team today and discover how course content and delivery can be tailored to ensure alignment with your organisation’s goals and objectives.

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Leading you to where you want to be.

Who is this course for?

This course is for anyone stepping into project management for the first time. This short course introduces the key principles, tools and techniques to manage projects effectively - without the jargon.

Perfect for: • New or aspiring Project Managers •

Project Officers

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Team Leaders or Managers

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Anyone supporting project delivery

Course benefits For Individuals • Develop the necessary skills and knowledge to undertake a range of project management tasks in a range of business settings For Employers •

Develop skilled project managers, who will deliver complex projects more effectively

Course delivery • Maximum group delivery of 10 learners • Approximately 3.5 hours Teams delivery

Course content •

Key stages of a project

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Planning and scoping techniques

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Setting tolerance levels and managing risks

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Practical tools you can use immediately

INTRODUCTION TO EFFECTIVE PROJECT MANAGEMENT

Introduction to Effective Project Management

Private group of 10: £1,250 +VAT Individual: £200 +VAT (Open session of up to 10)

Tailored content and packages Our team can work with you to tailor content and delivery, ensuring alignment with your organisation’s goals and objectives 19

EFFECTIVE FEEDBACK

Effective Feedback Who is this course for?

Our Effective Feedback half-day course is ideal for anyone looking to develop the confidence and skills to give and receive feedback in a constructive, meaningful way. It’s suited to team leaders, line managers, mentors, and professionals at any level who are responsible for supporting others' development. This practical session helps individuals understand the value of feedback, navigate common challenges, and apply proven techniques in real-life workplace scenarios.

Course benefits •

• Understand how to give and receive feedback that supports growth and performance

Understand the importance of feedback and its impact on development

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Learn to approach feedback conversations with clarity, empathy, and professionalism

Learn techniques to overcome challenges in giving and receiving feedback

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Practice delivering effective, evidence-based feedback in reallife scenarios

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For Employers •

Foster a culture of constructive feedback in your organisation

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Strengthen communication and trust across teams

Course delivery • Face-to-face or remote group sessions of up to 10 learners • Approximately 3.5 hours long but can be tailored on initial consultation 20

Course content

For Individuals • Gain greater confidence, skills and actionable techniques

Private group of 10: £1,250 +VAT Individual: £200 +VAT (Open session of up to 10)

Tailored content and packages Our team can work with you to tailor content and delivery, ensuring alignment with your organisation’s goals and objectives

Who is this course for?

Our Coaching & Mentoring half-day course is ideal for anyone looking to embrace and strengthen their coaching and mentoring skills. The course is suitable for team leaders, line managers, supervisors, or any professional who supports the development of others and wants to build confidence in having purposeful, growth-focused conversations in the workplace.

Course benefits

Course content

For Individuals • Develop the key skills to become an effective coach and mentor

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Apply practical coaching tools that can make an immediate impact in your role

Differentiate between coaching and mentoring and know when to use each

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Develop the key traits of an effective coach and mentor

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Empower your team by adopting a coaching and mentoring approach

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Enable individuals to practice coaching techniques that can be applied immediately in the workplace

For Employers •

Develop a culture of continuous development

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Enhance team and individual performance through confident, supportive, and goal-focused conversations

Course delivery • Face-to-face or remote group sessions of up to 10 learners • Each course is approximately 3.5 hours long but can be tailored on initial consultation

COACHING & MENTORING

Coaching & Mentoring

Private group of 10: £1,250 +VAT Individual: £200 +VAT (Open session of up to 10)

Tailored content and packages Our team can work with you to tailor content and delivery, ensuring alignment with your organisation’s goals and objectives 21

COURAGEOUS CONVERSATIONS

Courageous Conversations Who is this course for?

Our Courageous Conversations short course is ideal for individuals who want to build confidence and skill in navigating challenging or sensitive discussions at work. Suitable for managers, team leaders, HR professionals, and anyone involved in people management or support. This course provides practical strategies for planning and engaging in difficult conversations with clarity, empathy, and control.

Course benefits For Individuals • Gain the confidence and techniques to handle challenging conversations professionally •

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Learn how to plan, structure and approach sensitive topics with clarity and purpose Build emotional awareness to manage your own and others’ reactions effectively

For Employers •

Support a respectful, solutionfocused working environment

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Encourage a culture of openness, accountability and timely communication

Course delivery • Face-to-face or remote group sessions of up to 10 learners

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• Each course is approximately 3.5 hours long but can be tailored on initial consultation

Course content •

Strategies to plan and confidently engage in difficult conversations

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Techniques to manage emotions and tensions effectively

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Practical experience in role-play scenarios to refine approach

Private group of 10: £1,250 +VAT Individual: £200 +VAT (Open session of up to 10)

Tailored content and packages Our team can work with you to tailor content and delivery, ensuring alignment with your organisation’s goals and objectives

TIME MANAGEMENT

Time Management Who is this course for?

This short course is suitable for anyone in an organisation who wants to improve how they use their time, regardless of role, department, or seniority.

Managing time effectively is essential to staying productive, reducing stress, and achieving goals. This practical session will help participants identify common time stealers, understand the importance of time management, and explore simple yet powerful tools to help structure their day more effectively.

Course benefits

Course content

For Individuals • Gain a clear understanding of common time stealers and how to overcome them

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Introduction to Time Management

Develop practical tools and techniques to manage time more effectively

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Why do we need to manage our time?

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Time stealers

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Tools for effective time management

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Improve personal productivity, focus, and task prioritisation

For Employers •

Empower employees to manage their time more effectively and independently

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Increase overall team efficiency and productivity

Course delivery • Face-to-face or remote group sessions of up to 10 learners • Each course is approximately 3.5 hours long but can be tailored on initial consultation

Private group of 10: £1,250 +VAT Individual: £200 +VAT (Open session of up to 10)

Tailored content and packages Our team can work with you to tailor content and delivery, ensuring alignment with your organisation’s goals and objectives

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Understanding our Qualifications QUALIFICATIONS AND LEVELS At Portal, we deliver a range of qualifications at levels 2 to 7, however this booklet specifically highlights our level 3 to 7 offering, along with our short courses.

The following page contains a summary of our qualification areas and their educational equivalents.

All units within our Award, Certificate and Diploma qualifications are allocated a credit value. The number of credits you complete will determine whether the qualification you achieve is an Award, Certificate or Diploma.

Award

Number of credits required: 5–12 (Approx.)

Certificate

Number of credits required: 13–36 (Approx.)

Diploma

Number of credits required: 37+

Leading you to where you want to be.

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LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 7

These qualifications are equivalent to:

We offer Level 3 qualifications in:

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AS/A Levels • Apprenticeships • International Baccalaureate Diploma

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These qualifications are equivalent to:

We offer Level 4 qualifications in:

Certificate of Higher Education (CertHE) • Higher National Certificate (HNC) •

Leadership & Management Coaching and Mentoring • Assessing Competence in the Work Environment •

• •

Leadership and Management Internal Quality Assurance of Assessment Processes and Practice

These qualifications are equivalent to: • Diploma of Higher Education (DipHE) • Foundation Degree • Higher National Diploma (HND)

We offer Level 5 qualifications in:

These qualifications are equivalent to: • Master's Degree • Postgraduate Certificate • Postgraduate Diploma

We offer Level 7 qualifications in:

• •

•

Leadership and Management Coaching and Mentoring

Leadership and Management

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Partnerships & Endorsements WHO WE’VE WORKED WITH We have been extremely fortunate to have worked with great establishments from all sectors:

Goleudy

Football Association of Wales

Cardiff Metropolitan University

Connah's Quay High School

North Wales Police

St Cyres School

Cricket Wales

Newport County AFC

Table Tennis Wales

Cardiff City FC

PARTNERS

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How to Apply To take the next step in your professional development journey, request more information or schedule an information session with our FE and Bespoke Training Relations Lead, Chris Brooks:

CONTACT: Chris Brooks FE and Bespoke Training Relations Lead email: chris.brooks@portaltraining.co.uk tel: 07711 596555 Or if you have a general enquiry please get in touch: info@portaltraining.co.uk 029 2240 2597

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Leading you to where you want to be.

@PortalTraining /PortalTrainingUK portaltraining.co.uk