How Often You Should Interact With Your Customers?

How Often You Should Interact With Your Customers?

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Everyone is very busy today, you can’t really blame a person if he doesn’t answer each of your phone calls, or unsubscribes from your emailing list, because the sheer number of emails makes him think you might be spamming his inbox!

Let's learn the ideal way for interacting with your customers via different mediums.

#1

Interaction via Emails There is no exact magic figure about how many emails you should send to your customers Which won’t make your customers feel uncomfortable. It can’t be the same for everyone. Having a large customer base, of course, doesn’t mean that you have to send everyone an email.

You must sample the total number, and prepare an emailing list for yourself.

So, it’s more about observing how your customers are responding to you. It’s about the right questions: How often are you sending the emails?

How many of them do actually open their emails? How many of your customers do still remain subscribed?

#2 Social Media Interaction Unlike email communication, interacting with your clients on social media platforms is a completely different scene.

The social media giants, like Facebook and Twitter have such a huge participation from people, and these people are so active in there, that you have to keep your interactions going on, on a daily basis.

#3 Interaction via Phone Calls Customer service is absolutely nothing without the age-old practice making calls to them.

But the important thing to understand is, how many calls do you actually make, before you the customer gets really annoyed with you, and all the work put in goes to complete waste.

These are some of the things that you should keep in mind before you decide on how often you should interact with your customers.

It’s a different number for everyone – and only you can figure it out for your business. But these pointers might just help!

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