THE MAYOR TALKS BUSINESS
FEBRUARY 2018 | VOL. 18, NO. 2
A Q&A with Everett’s newly elected leader, Cassie Franklin 6 INSIDE Bellingham airport’s view on Paine Field’s new passenger terminal 4
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TABLE OF CONTENTS
Kevin Clark / The Herald
Premera looking to Amazon, Über for ideas on health care efficiencies.
COVER STORY What ideas does new Mayor Cassie Franklin have to boost business? 6-7
Bellingham airport managers aren’t too nervous about the Paine Field passenger terminal — yet. 4
James McCusker: Make design decisions your own. 15
How Everett Office Furniture was able to quickly rebuild after devastating fire. 8-9
Tom Hoban: Real estate will be deeply affected by the future of transporation 16
Building a better mousetrap — one that keeps mice on the outside. 11
BRIEFS AND STATS
Monika Kristofferson: Eight easy steps to customer satisfaction 17
Aerospace engineering firm MTorres is happy with future of Everett plant. 12-13
Briefs 14 Business licenses 20 Public records 20 Economic data 22-23
Editor: Jim Davis 425-339-3097 firstname.lastname@example.org email@example.com Contributing writers: Emily Hamann and Adam Worcester
Sally Cravens 425-339-3054 Fax 425-339-3049 firstname.lastname@example.org
Publisher: Josh O’Connor 425-339-3007 email@example.com
Main: 425-339-3200 Fax: 425-339-3049 firstname.lastname@example.org
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Opinions of columnists are their own and not necessarily those of The Herald Business Journal.
Everett Mayor Cassie Franklin in her office downtown. Ian Terry / The Herald
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ELLINGHAM — The skies over Western Washington are about to get more crowded. That could soon mean competition for Bellingham International Airport. Commercial air service at Paine Field in Everett is set to begin this fall. Alaska and United airlines will serve an under-construction, two-gate, 27,000-square-foot terminal. And Southwest Airline announced last month that it, too, would serve the terminal. “The announcement essentially exceed that capacity of what Paine Field was intended to be,” said Sunil Harman, director of aviation at the Bellingham airport. “They’re going to be operating at a level that is two times what we do on a daily basis, at a facility that’s a quarter of our size.” Its effect on the Bellingham International Airport, just now recovering from a fouryear downturn in which it lost a big chunk of passengers, is unknown. Alaska announced its routes from Everett: eight nonstop flights to Las Vegas; Los Angeles; Orange County, California; Phoenix, Portland, Oregon; San Diego; San Francisco and San Jose, California. In Bellingham, Alaska’s service primarily consists of connecting flights. Apart from seasonal service to Kona and Maui in Hawaii, Alaska’s only routes are to its hubs in Seattle and Portland. “Alaska has also been very careful in telling us that they view the Seattle market as very different from the lower British Columbia, northern Washington market,” Harman said. “So if that’s true, Paine Field is really serving as a supplemental airport to the capacity constraints at Sea-Tac.” However, the destinations Alaska announced it will be offering out of Paine Field are very similar to the ones low-cost carrier Allegiant Airlines flies now out of Bellingham. Allegiant also flies to Phoenix, Las Vegas, Southern California and the Bay Area. This competition could mean a 3-5 percent loss of Bellingham’s market share, Harman said. Which won’t be too bad for the airport. “We view north Seattle, which is within an hour, hour and a half drive of Bellingham, to be within our market catchment area,” Harman said. “We don’t think we’re going to lose all of those customers, because they come here for Allegiant Airlines.” What could really hurt Bellingham, then, is if another low-cost carrier started service to Paine Field. There’s a limit to how much market share Paine Field can take from Bellingham, because it has a much smaller terminal. Its capacity is about one-sixth of Bellingham’s, and the already-announced flights will max it out. Meanwhile, the population is going to keep growing, and demand for flights is expected to increase 8 to 9 percent a year, Harman said. “You will see Paine Field capacity will get really saturated with Seattle’s own demand, because that demand is far outpacing the capacity that Sea-Tac can provide,” he said. Metro areas of Seattle’s size can support two or even three airports, Harman said. Even as demand for flights has been growing, there are fewer passengers flying from Bellingham than there were a few years ago. But the reason why has less to do with locals’ travel plans, and more to do with the changing ways airlines do business. Allegiant’s business model is that it’s not just an airline, Harman said; it’s a travel company. “They do the air travel; they do the hotel packages, rental cars. A lot of their revenues
Stand by to find out how new commercial airline service from Everett will affect Bellingham International Airport By Emily Hamann
The Bellingham Business Journal
Will Paine cause pain?
Andy Bronson / The Herald
Passengers board an Alaska Airlines jet at Bellingham International Airport last year in Bellingham. Alaska flies yearound to Seattle and Portland from Bellingham. are derived from the back end — from hotels and rental car companies and tour bus operators and so on,” Harman said. “They’re in the business of providing affordable vacations, that’s the branding.” Since Allegiant is selling the vacation, they don’t necessarily need to make a profit on the plane ticket to get customers to that vacation. “I think it was a surprise to everybody just how successful Allegiant was when they started service to Las Vegas in 2004,” Mike Hogan, public affairs administrator for the port, said. It started with just a few flights a week. Allegiant now flies from Bellingham to Las Vegas every day. That business model was new to the airport, and as soon as Allegiant arrived, Alaska tried to compete, offering more leisure destinations, copying Allegiant’s route to Hawaii. “From 2004 to 2013, Bellingham International Airport saw an extraordinary rate of growth,” Harman said. “From serving less than 100,000 passengers a year to serving 1.2 million.”
Allegiant became the main airline flying out of Bellingham. “Within an hour and a half drive of our airport there’s millions and millions of potential customers,” Hogan said, “and a lot of them were attracted to the low fares, but also the low parking cost, the convenience of flying in and out of Bellingham.” Seeing more growth on the horizon, the port made massive upgrades to the airport, completing a $30-million renovation to the airfield in 2010, another parking lot costing $1.5 million, and a new, $38.5-million terminal in 2013. (The port didn’t pay for all of that itself. Some of the money came from the federal government.) “That $71-million investment was based on the growth that had been experience prior to 2013,” Harman said. “The anticipation was the facility that was constructed in 2013 would have its capacity exceeded in 10 or 15 years.” Now, it looks like that probably won’t happen. Starting in 2013, airlines started offer-
ing less service to Bellingham — despite demand still being strong. Frontier pulled out of the airport because it changed its business model. Instead of pulling in passengers from smaller airports to its hub in Denver, it was going to ditch the hub model altogether and just offer service point-to-point. And Bellingham wasn’t one of the points. At the same time, two new ultra-low cost carriers popped up in Canada, competing with Allegiant for Canadian passengers. Meanwhile, Alaska switched to just offering its routes to Honolulu and Las Vegas in the winter, and Allegiant phased the Boeing 757 — the plane it used to fly to Hawaii — out of its fleet, and cut service to Honolulu completely. From 2013 through 2017, the airport lost 44 percent of its commercial traffic. “That is a significant downturn, and it’s primarily attributed to airlines reducing capacity,” Harman said. “Not so much that there wasn’t demand, they just chose to serve demand from other markets.”
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Uber easy Premera strategist was inspired by a ride, and now he wants to ‘remove the friction’ from your health insurance experience By Jim Davis
The Herald Business Journal
OUNTLAKE TERRACE — Nathan Johnson doesn’t remember all the details of his first Über ride. He thinks he was on a work trip, probably headed for dinner from a hotel. He does remember being floored by the experience. He put in the destination, a car arrived three minutes later and he was dropped off without having to fiddle with a credit car machine or exchange cash. The driver was courteous and Johnson felt welcomed on the ride. “It wasn’t just, ‘That was good, I’ll do that next time,’” Johnson said. “It was, ‘You’re not using Über, why not?” I became — whether by accident or not — a promoter.” The vice president of strategic development at insurer Premera Blue Cross thinks that’s the magic of Über, Amazon, Zillow and other new economy businesses. It’s not just what’s being offered; it’s the ease of how it’s offered. “They have removed friction from the experience,” Johnson said. “Let’s take Amazon, for instance. They have removed the friction of getting into your car and going to five big box stores to make even a major appliance purchase. You have all of the cost information and all of the quality information at your finger tips and, oftentimes, free shipping to boot.” Johnson, who joined Premera last year, is making the pitch that the health care industry is on the cusp of being disrupted. He wrote a blog post making the argument at the Mountlake Terrace company titled “A Generational Moment for Healthcare.” “You have a health care system that has grown up over time that is very slow moving, its very driven by inertia and it’s not always truly focused on that customer,” Johnson said. “Therein lies the opportunity for Premera.” Johnson, who previously worked for the state’s Health Care Authority in Olympia, argues that Premera and other health care companies soon will be forced to adapt to technological change or risk being replaced. Part of the push is the sheer numbers of millennials entering the workforce, Johnson said. Millennials, and Johnson counts as one at the age of 33, demand immediacy, more empathy and more transparency.
And it’s not just millennial insurance consumers. It’s also millennials who are moving up the ranks of human resource departments or entering the C-suites at companies. “One thing for me, coming newly into an organization with a fresh set of eyes, is appreciating how that millennial customer segment is changing and what they desire in an experience and not just health care, but any experience where there is an exchange of value,” he said. Johnson thinks that millennials want more choices and not just choices for choice’s sake, but choices with data points behind. “Amazon is a great example,” he said. “I can go and compare a single product that I’m looking at with 10, 12, maybe 100 different options. They have quality ratings attached. I know what they’re going to cost me and how much it’s going to cost to get it shipped to me and I have a pretty good feel in what I’m going to get in that value exchange based on other’s experiences.” Premera has 2 million users across the United States. And Premera provides insurance for technology giants Microsoft and Amazon. Both of those companies employ a large numbers of millennials. And the Puget Sound area — where many Premera customers live — in general has a young population receptive to technology. Premera already is making changes to address this dynamic. For instance, the company, which employs 3,250 including 2,600 in Mountlake Terrace, started what’s called Premera Listens two years ago. It’s a survey sent to customers after they interact with Premera. Thousands have voiced their opinions on their experience. Premera is also focusing part of its recruiting strategy on drawing on the millennial talent base in the Puget Sound area. “We’re also trying to recruit the best and brightest of all age categories of course, but there are a lot more millennials showing up in our workforce, naturally, as they age into it,” Johnson said. “We’re trying to be attentive about how we become an employer that the best talent wants to work for.” Another example is what’s called Premera Pulse, a plan rolled out in Alaska to help get more customers to use their existing preventative health care benefits. “Alaska was a little bit behind in terms of using their preventative benefits so we were thinking how
Kevin Clark / The Daily Herald
Nathan Johnson is the VP of strategic development at Premera Blue Cross, the health insurer based in Mountlake Terrace. He thinks that what Amazon has done to shopping and what Uber has done for transportation is coming soon to health insurance. People, especially millennials, will start demanding more transparency about costs and benefits of health insurance and access of use online and in mobile. can we get them to do their screenings?” Premera spokeswoman Melanie Coon said. So Premera asked customers to sign up for text alerts to receive information “in the palm of their hands.” Customers who opt in get notifications for such things as when it’s time for colonoscopies, breast cancer screenings or wellchild visits. Premera Pulse also provides list of medications to be accessed during doctor’s visits. And an easy way to find doctor’s located near them. The program has about 3,500 people signed up. It could grow and expand into other areas. A better informed customer should be a healthier customer over the long run. And a healthier customer is a less costly one. “Whether we kept that customer for 10 or 20 years for the dollar return is an open question, but we’re committed to their current health and well being and, by
doing so, if we can get people engaged in their own health, that’s a win for us,” Johnson said. These innovations and more will be needed as Premera looks to serve the next generation of health care consumers, Johnson said. He hopes the company will deliver a simple and easy experience for Premera cardholders at a quality and cost that will make for an “unexpectedly wonderful experience.” “We’re trying to connect customers to the thing they need when they need it, which is health care services…,” Johnson said. “It’s our job to make that as frictionless as possible. If we do that well, we keep customers for a long time and we deliver real value to those customers so they’ll tell others about their experience without our prompting.” Jim Davis: 425-339-3097; jdavis@ heraldnet.com; @HBJnews.
“One thing for me, coming newly into an organization with a fresh set of eyes, is appreciating how that millennial customer segment is changing and what they desire in an experience …”
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“I hope that we, as an administration, can build off the work of the previous administration, but use this new energy and fresh perspective to jump-start business growth…” – Mayor Cassie Franklin
Ian Terry / The Herald
Newly elected Mayor of Everett Cassie Franklin, in her office on Jan. 18, less than a month into the job.
A Q&A with Mayor Franklin By Jim Davis
The Herald Business Journal
VERETT — The 10th floor, corner office of Everett Mayor Cassie Franklin holds sweeping views of downtown, the waterfront, Port Gardner and beyond. One of the walls is dominated by artist Shepard Fairey’s “We The People” series, the red-, blue- and white-prints of three women, including one wearing a stars-and-stripes hijab. The desk is cluttered with papers and reports, but the bookshelves remain mostly empty on this day, just a couple of weeks into the Franklin administration.
One shelf contains the entire Wetmore Forest collection of Funko Pops!, collectible figures with names such as Butterhorn, Snuggle-tooth and Tumblebee. The series of original characters is named after Wetmore Avenue in downtown Everett where the toys and collectibles company moved last summer. One side of the office contains a couch and a chair. Tucked in a corner is a mini-refrigerator bought by her husband, David, who is worried that she’s not getting enough to eat. She’s been too busy to fill it. As mayor, Franklin leads the largest city
in Snohomish County, a municipality that employs 1,200, which makes it the 22nd largest employer in the county. She steps into a role as one of most prominent voices not just for the city, but the region. It’s a position that retired Mayor Ray Stephanson used to help convince Boeing to build the 777X in Everett and to advocate for the opening of Washington State University Everett. Franklin soon will face a host of issues that could shape the economic future of the region. Will Boeing build its new plane, unofficially called the 797, in Everett? Will Olympia put dollars and
effort into expanding WSU? How will this administration tackle crime and social issues that plague business owners and residents? She spent part of one morning talking about how she envisions herself in the job and what she hopes her administration can accomplish. The following Q-and-A is edited for length and clarity:
Broadly, what do you hope your administration will mean for the business community? I hope that we, as an administration, can build off the work of the previous administration, but use this new energy and fresh perspective to jump-start business growth in a way we haven’t seen in our local city. I think we’ve done an excellent job in partnering with Boeing and maintaining a strong aerospace presence here. We’ll work hard to build the next airplane here in Everett. But I think we have an opportunity to bring new industries to our city with the colleges and work force programs we have. Our current economic development director (Lanie McMullin) is retiring Feb. 20 and she’s done amazing work for our
city and region. We certainly wish her well and it’s sad to lose her; and it’s an opportunity to build a department that probably is broader in scope and scale.
Stephanson played an out-sized role not just for the city but for the larger community. How do you see yourself in the political landscape? It’s one of the reasons I recruited a deputy mayor, because this is a very large city. If you’re only focused on the region and externally, you lose sight of the local and so Nick Harper, who is my deputy mayor, can help balance some of that work. I absolutely will be working on regional priorities, working with partner cities across Snohomish County, working with partner cities across the Puget Sound. Whatever benefits the region is definitely benefiting Everett — I believe wholeheartedly in that. So that’s what Nick will help with.
What are you doing and what can you do to convince Boeing to build the 797 here? Our community needs to demonstrate how important they are and how valued they are to this city and this region.
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“I heard this loud and clear throughout my campaign — how are we engaging our citizens and residents? People want to be a part of the work that’s happening and improve the city.” – Mayor Cassie Franklin I will do everything I can to maintain that level of partnership with them and strengthen our partnership. I will work with (Snohomish County Executive Dave) Somers; he just called together a task force to focus on how we can build the next plane here. I think we need to be a really strong voice and advocate for why it needs to be built here. I think the state will work on bringing it anywhere in the state. We need to focus on why it needs to be here in the city. We have all of the resources, we have the port, all of the aerospace partners. This is the best place for them to build that plane.
So you believe that Everett and Snohomish County already have the infrastructure to build planes and that would benefit — It’s a huge benefit. We’re already their greatest fans. We have the partners and resources they rely on to do the work. We have the location. And we have the support of the community, who wants them here.
What happens if Boeing decides to build the 797 elsewhere? I don’t see that happening. I’ll fight fiercely to build it here. If they were to do that elsewhere, it’s working to ensure the work that is in place continues to thrive and grow. And that the aerospace partners that are already here and the work they’re doing are getting the support they need from this administration and our department of economic development. It’s important that we diversify our big job providers. I think we have enormous opportunity with the work that Mayor Stephanson has done with WSU and our outstanding educational institutions and our public schools. They’re focusing a lot more on workforce development as well. It’s not new to Everett, but it’s new to downtown — Funko. They’ve got a creative vision for how we could build additional employers around them that are all creative, supportive, interested partners.
That’s a great example. What other types of industries would you like to see move into Everett? We have to look at sustainable energy. That’s a growing area in our state. That is something that I’d like us to explore. I know Puget Sound Regional Council is even exploring the opportunity from the space industry into this region. There’s huge opportunities, because of where we’re located in the world and the port and the waterfront and the aerospace industry that’s already in place. The opening of our commercial airport, which is extremely exciting, and the hubs that have already been identified… Those planes are going to go into the high tech areas of California. So you’ve got to look at the tech industry and think about how we can recruit some of those folks up here. If you could hop on a plane right from Everett into the heart of Silicon Valley, it’s a no-brainer to think this is where we should be focusing some of our recruitment efforts.
How can you entice a high tech company to move a satellite office here?
Businesses want to see a high quality of life for their employees. We have a quality of life in Everett and the Northwest that’s above and beyond where they’re located. This is truly the best place in the world to live. It’s got incredible weather and incredible opportunities for recreation and outdoor life. We’ve got arts and culture and parks. They also want to know they have a workforce there. So we’re working with our educational institutions, our K-12 as well as our community college and WSU, to ensure they are developing the programs for the future workforce for the companies we have and envision to have here in Everett.
What can the city do to help WSU grow? I think we can be a strong voice and advocate alongside them in Olympia to help them grow. I think we can work with them to identify where that expansion can be.
Historically, Olympia seems to have dragged its feet when putting higher education in Everett. How can you change that? I think we saw a change when we finally got WSU here. I think we get over-shouted by King County and UW and all of the institutions in that part of our region. Being very outspoken and partnering with (Economic Alliance Snohomish County) and other regional institutions that care deeply about higher education and making sure it’s not just the mayor of Everett, but it’s the mayors of all Snohomish County cities. This is a priority for all of us, because it will benefit every city in Snohomish County, strengthening our campus and college district.
Is the Baker Heights property a place for WSU to grow? It could very well be. I think that’s an ideal property for growing the campus. It’s kind of a longer-term vision, because it’s not right next to the campus. It’s kind of part of a larger campus that you can envision out 20 to 30 years. I think it’s one of the best opportunities of that area. Yeah, I would love to see WSU acquire that property.
Shifting gears a bit, Everett has had a low rate of home ownership. What can you do as mayor to reverse that? I don’t think we’ve had the diversity of housing options we’d like to see in our city. Everything from extremely affordable, low-income housing to moderate housing to (higher-end) housing. We also need to have housing for executives of Boeing, who like the beauty of this region. We have some of those neighborhoods that are just beautiful. A lot of Everett is built out, but not all of it. I think we need to look at multifamily housing in the downtown core, which we have in our metro plan, which really expands the growth potential of downtown. I think people forget how many people would actually choose to live in a multifamily dwelling or in an apartment as their residence. Along with providing affordable housing is raising the income level of our citi-
zens. We need to ensure that people who are going to K-12 here, who are graduating from Everett Community College and graduating from WSU have opportunities for a living wage, family wage job here in Everett, but also looking at our apprenticeship programs that lead into really fantastic, local blue-collar work. I think we have far too many residents who work for minimum wage or in the service industry and that’s just not conducive to them owning a home.
What do the housing developments at the waterfront with the Port of Everett or along the Snohomish River mean for the city? We’ve been so excited about those projects for so many years and they were on hold for so long after the recession. Just like so many things we’ve been talking about, it’s an opportunity now. We have two developments that we’ve envisioned for many, many years that are finally coming to fruition. It allows for some of the growth we need. It also, I think, brings some people to the most beautiful parts of our city.
(Shelter Holdings) made a commitment to bring at least 400,000 square feet of commercial space to the riverfront. How can the city make them keep that commitment?
We’re working with them on their proposal for that commercial space. As the department heads are bringing me up to speed on all of the issues we’re working on in the city, it’s definitely come up a few times. I’m excited about what I’m hearing on what that commercial space is going to look like. I do believe they’re going to do it. It’s a property that’s not without its challenges, but it’s also a great opportunity. I know it’s a priority for the residents that are already buying into that area and I know it’s a priority for our city.
Write-in opponent Gary Watts sent a message about crime with the “Welcome to Tweakerville” sign at his business at the entrance to Everett. Does he have a point?
I understand his frustration. I think we have a number of businesses and neighbors and property owners who are frustrated with some of the street-level social issues we’re seeing that are related to the opioid crisis, homelessness, behavioral health challenges. It is a challenge in every city across our country. And not just in urban centers, but small cities across the country. Speaking from experience in talking with fellow mayors and council members across the country, we’re ahead of the curve in addressing these challenges. We may not always feel that. Everett is a unique size where we’re not so big like Seattle, where we have all of these other things that kind of hide the problem; but we’re not so small that there is only that one encampment over there. We’re just at that perfect size, if you will, where you can really see and feel this problem. We have all the county-based services here. We’re the county seat, so we’re always going to see this challenge. We’re taking really positive steps to address it. We’re not going to end homelessness.
We’re not going to end addiction. But I think as a city we can ensure we have systems in place where we’re responding quickly and proactively that the moment people begin to struggle that they have opportunities to get the support they need.
At the end of your term, how should the business community measure your administration? How are we doing in economic development? Do we see new businesses and industries in our city? Are we creating additional opportunities for our residents with family-wage and living-wage jobs? Do businesses see Everett as having all the resources they need to bring that job center to our city? So that is what we should be measured by. One of the main goals of an administration is providing a safe environment for the residents and a high quality of life. What steps have we taken to reduce gang and gun violence in our city? Do people feel safer walking to the park, walking to school or walking home at night or driving around town? What are we doing to serve those most in need and support the neighbors and businesses that are impacted by individuals who are experiencing homelessness, addiction or behavioural health issues? The city cannot do all of that work, but we can help facilitate and collaborate. Lastly — I heard this loud and clear throughout my campaign — how are we engaging our citizens and residents? People want to be a part of the work that’s happening and improve the city. They want to engage with their local government. Sometimes it’s work to bring people into this and it’s worthwhile work.
What’s the most mayor moment you’ve had? Mayor moment? That’s a great question. Let’s see. Maybe it’s just my first team meeting with my department heads sitting in the mayor’s conference room, bringing the whole team together and realizing, ‘Wow, this is an incredible team.’ We’ve got talent, experience, dedication. It’s kind of exciting and daunting.
When did that happen? That was the second. Jan. 2. I came in Jan. 1. I was alone. It was a holiday, but I came in and sat at my desk and started taking some notes on work that I wanted to do (the next day). I put a couple of pictures up. I spent a moment in my office — it was more than a moment — it was a couple of hours to prepare for the next four years.
What else would you like to tell people, especially the business community? I’m excited to have our new economic development department build on what we’ve been doing, but also partner with the business community. I think we have outstanding business leaders locally who I would love to advise (our) strategy and I think we’d be crazy not to include them in our economic development plan and get their input. And it’s that diversity of voices, too, because I want to hear from Boeing and I really want to hear from our new local small business in south Everett across from the mall.
8 THE HERALD BUSINESS JOURNAL
Taking off in Everett Aerospace engineering firm MTorres is finding success at new plant, with an expansion already in the works By Adam Worcester
For The Herald Business Journal
alfway through its first full year at its new Everett plant, aerospace engineering firm MTorres is flying high. Year-over-year revenues jumped 40 percent from 2016-2017, buoyed by almost $40 million in new projects. The Spanish company has attracted U.S. customers not only in the Puget Sound region, but also from as far away as Texas. Plans to build a second 32,000 squarefoot assembly/integration/research and development area in the 65,000 squarefoot MTorres Innovation Center are on track, and the company’s latest innovation, its carbon-fiber TorresWing, has generated buzz as a potential disruptor for manufacturing planes and other forms of transport. MTorres makes advanced, automated manufacturing equipment, and is a leader in robotic and automated assembly machines. Though it has had an office in Los Angeles since 2000, its 2013 purchase of Bothell’s Pacifica Engineering, and subsequent move to Everett, marked the start of a concerted attempt to enter the U.S. market. It has secured three contracts to
help manufacture Boeing’s new 777X airplanes, and is angling for contracts on the potential launch of an all-new 797. The company has hired 110 local employees for the innovation center. It also has relocated management from Spain, including chairman Eduardo Torres. In an email interview, Torres discussed his company’s present position and plans for the future.
How has the first year been so far? Has the move to Everett met management expectations? Our new home has exceeded our expectations as we have seen even better than anticipated benefits of being close to our customers. This is true for those customers with a presence locally such as Boeing, Blue Origin or Teague, as well as those customers from other locations the U.S., such as Northrop Grumman and Bell Helicopter, in Los Angeles and DallasFort Worth, respectively. The welcome from the local community including the City of Everett, Snohomish County, the Economic Alliance Snohomish County, and the local colleges and universities has been simply overwhelming. The collective team in the area is a true demonstration of what
MTorres chairman Eduardo Torres meets with staff at the company’s new Everett offices. partnerships can deliver in terms of offering support to companies like MTorres America in positioning its business for success.
How does the Innovation Center factor into your global plans?
MTorres America sees a great deal of potential in the North American market… MTorres’ investment in the U.S. is strategic to align its support to the U.S. aerospace and defense marketplace. The U.S. market is a cornerstone to the targeted growth forecasted over the next 10 years for MTorres.
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FEBRUARY 2018 THE HERALD BUSINESS JOURNAL 9 When did you move here, personally? What do you think of America so far? What have been the biggest personal cultural shocks? I moved here with my family in summer 2015. I am part of a generation that grew up under the influence of American movies in the 80’s and admired the American way of life. American culture is well known and widespread around the globe, and I have traveled many times through the years to the United States, so the transition from a culture perspective was no major surprise. What is truly special about the Pacific Northwest is how hospitable the people in this area are to people coming from abroad. We have found that the people we have met are always offering to help and support, and unfortunately nowadays you simply do not see that everywhere you travel. I find the Puget Sound area drop-dead gorgeous. Weather here is actually not
much different than Pamplona’s except for a few more of sunny days in Pamplona. In Pamplona, my commute was about 10 minutes. Long distances and traffic has been quite an interesting experience since moving to the U.S. And the Seattle area food in my opinion is a unique fusion of local and international influences. I especially love the fresh seafood!
I understand there is Lego Education Center planned as part of the Innovation Center. Can you tell me more about that? We do not have a certain date, but our idea at some point in time is to bring our Lego experience in Spain here. MTorres teams have won First Lego League, an international competition for elementary and middle school students, where… the competition involves designing and programming Lego Mindstorms robots to complete tasks assigned. We have identified the spot where the Lego building would be located at the Innovation Center. Our teams will be made with children
whose parents work for the company and the children of the local community.
What impact could your recent innovations — the TorresWing and carbon-fiber fuselages — have on airline manufacturing? The genesis of the…TorresWing is to offer the opportunity for not only aircraft designers to implement a potentially disruptive manner for advanced manufacturing of aircraft fuselages. Beyond aircraft, the new material, and new methods of assembly, offer a new way of thinking for other transportation markets such as space vehicles, rail transports, and even marine vessels. By bringing new ideas, that have been proven in the (research and development) areas of MTorres, we bring a unique value to our customers and potential customers by challenging ourselves and conventional thinking by proving what is in the “art of the possible.” Manufacturing evolution is by its nature
continuously exploring ways to reduce the time it takes to produce its products safely, with higher quality and greater rate of return on investment. TorresWing offers the opportunity to achieve these targets as an enabling technology, and we rely on our partners’ expertise to deliver what their end markets are demanding.
What else does the future hold? As a recognized industry leader in advanced composite machines, integrated tools with automation, MTorres is extremely positive in terms of the opportunities that it sees in the U.S. aerospace and defense industry. As the industry continues to evolve and incorporate automation into manufacturing, MTorres is uniquely positioned to lead the path to the future as an innovator and collaboration partner. MTorres America’s choice to move to Everett is reinforced time and time again, and we are pleased to call to Washington state home.
“What is truly special about the Pacific Northwest is how hospitable the people in this area are to people coming from abroad.”
– Eduardo Torres, chairman of MTorres
10 THE HERALD BUSINESS JOURNAL
PORTREPORT Creating Economic Opportunities
• Thru Feb. 3 - Seattle Boat Show • Feb. 6/13 - Commission Mtgs • Feb. 22 - Port 2 Business Networking Event
Port CEO Les Reardanz heads out on deployment this month thru October 2018. Lisa Lefeber, Chief of Policy & Communication for the Port, is Acting CEO in his absence.
The Port expects to select a contractor for its $36M South Terminal Modernization project in February. Construction is anticipated April 2018 thru late-2019.
The Sail-in Cinema movie lineup has been announced! Check out the schedule for Friday movies in July and August at portofeverett.com/sailin.
In January, Panattoni Development Company closed on the sale of the Port's 9.68 acre Lot 5 at Riverside Business Park for $3.52M.
Waterfront Place Construction Update The Port of Everett is nearing completion on its $12 million public infrastructure project at Fisherman’s Harbor — the first phase of the Port’s 65-acre Waterfront Place mixed-use development. The project, located on 12 acres adjacent to West Marine View Drive and the Central Marina, is on schedule for completion in March 2018. Work has included all of the upland and in-water infrastructure for the district including roadways, utilities, marine elements and public access amenities. Crews are currently completing finishing touches, including final electrical connections, signage installation and testing of the splash park at Pacific Rim Plaza.
What's Next? PUBLIC INFRASTRUCTURE Roadways & Esplanade
This spring, the Port will begin additional roadway and public access improvements to connect Fisherman's Harbor with the Central Docks. Work includes construction of SE Millwright Loop to re-open permanent access to 14th Street, as well as connecting the new Fisherman's Harbor esplanade to the existing esplanade along the north side of the Central Marina. The work will conclude with the opening of the District in mid to late-2019.
Guest Dock 5 & Dock Walk
In fall 2018, the Port will kick-off construction on the new Guest Dock 5 and dock walk. The $2.5 million dock addition, funded in part by a $1.44 million Recreation and Conservation Office (RCO) Boating Infrastructure Grant from the state, creates a new 800-foot dock along the western edge of Fisherman’s Harbor. The dock will connect to an existing float and gatehouse to create a continuous public dock walk.
Hotel Indigo is set to break ground on their 142-room hotel in March 2018. The hotel, which will be managed by Columbia Hospitality, is anticipated to open in mid-2019 and will feature a restaurant, lounge, swimming pool, event space and a business center.
SeaLevel Properties is anticipated to begin construction on its 266 waterfront apartment units in fall 2018, with anticipated completion in summer 2020.
Restaurants & Retail
The Schuster Group, who entered a long-term ground lease to bring restaurants and retail to Fisherman’s Harbor, has begun tenant recruitment. Restaurant construction is anticipated in the fall 2018 timeframe.
Learn more: www.waterfront-place.com
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FEBRUARY 2018 THE HERALD BUSINESS JOURNAL 11
Beyond the mousetrap
Tom Sharp shows off his mouse barrier, called Boxkat, surrounding his 1991 Acura NSX. He invented it because mice had repeatedly gnawed hoses and other parts of his car. ANDY BRONSON / The Herald
Tom Sharp figured out a way to stop car-hungry rodents, and he’s ready to share By Jim Davis
The Herald Business Journal
RANITE FALLS — Some inventors want to build a better mousetrap. Not Tom Sharp. He wants to skip the trap altogether. In doing so, he thinks he’s solved not only his own problem, but a bunch of other people’s problems, too. The Granite Falls man adores his sports car, a 1991 Acura NSX, but he only drives it about 4,000 miles a year. The rest of the time, he keeps it buttoned up. “So it’s parked in my barn and the mice have been attacking my car for 25 years,” Sharp said. “It’s been quite annoying, frustrating and costly. I’ve probably spent $2,500 just on cleaning to get the stink out and it’s never entirely out.” He believes he came up with a way to protect his car: a 14-inch rodent barrier to surround it. He worked with a couple of manufacturers to build a prototype. He’s put it around the sports car and finally kept the mice away for several months. Just to test his rodent wall, Sharp, 66, took it to Arlington Reptiles and put 40 mice — raised for food for the reptiles — inside the barrier, to see if they could escape. The mice poked and prodded, but hours later none of
them got loose. “When I got the picture of 40 of them sleeping, having given up, I thought, ‘This is it. This is going to work,’” Sharp said. “It’s not a rocket-science answer to the problem. It’s simple and straightforward. And once you see it, you go, ‘Why didn’t I think of that.’ That’s how I’m hoping people will react to it.” He’s been working with a patent attorney on the product, which he’s calling Boxkat Rodent Barriers. He’s about ready to launch a Kickstarter campaign to try to get people to purchase 200 units at $250 apiece. “I think my product and the videos and the story are pretty compelling, and compelling things have done extraordinarily well on Kickstarter,” he said. Mice get into a car and can gnaw through wiring, especially soy-based, biodegradable wiring used in newer cars. It’s such a problem that Honda owners filed a class-action suit against the company last year. Mice can also build nests in cars. Sharp has been kicking around the idea for a rodent barrier for a number of years, but the idea never went from concept to reality. His brother suggested that he make an electric wall. Sharp never liked that idea much. “As soon as you throw electricity in there,
you’ve got liabilities,” Sharp said. “You’ve got cats or babies bumping up against it. It’s not an elegant solution at all.” The bigger obstacle was the realization that most garage floors aren’t entirely flat. There are bumps and dips in each floor. Putting down a flat wall would create gaps that mice could scurry under. Sharp was watching a documentary on origami one day with the rodent barrier stuck in the back of his mind. He noticed how folded paper could flex up or down. Added to his product, he figured it could account for the imperfections of most garage or shop floors. He and his dad made a prototype out of cardboard and it worked. The next step was to find a manufacturer. He met with a couple before settling on Lemac Manufacturing in Bellingham, who is lined up for the first run. They worked on the material to keep the costs at a price point that he thought could work. Now it’s a product waiting for a market. There are millions of people just like him who have their dream cars stored away in garages, shops and barns. And then, there’s people who store their RVs most of the year. He said that about 300,000 RVs are sold every year for more than $50,000 apiece. He has a friend whose RV was infested by
mice after the rodents climbed up the sewer line: “You have to be vigilant with mice,” Sharp said. “Mice are extraordinary.” And it’s not just cars and RVs. He points to the combines and tractors in Eastern Washington. Those are vulnerable to mice as well. A friend told him about rabbits in Arizona that are eating away at the bottoms of golf carts. “He said the rabbits are crawling underneath the golf carts and chewing on the wiring, because it’s that soy-based, bio plastics,” Sharp said. “It’s a great green idea, but bad for product, because everything that crawls around, like mice and bunnies, they love it. They think it’s M&Ms.” He could make taller walls for rabbits, rats and squirrels. Another advantage of the wall is what it doesn’t use: poison. He’s not killing mice with his invention. And poisoned mice aren’t being picked up by cats and dogs or birds of prey in the neighborhood. The more sales, the cheaper the product will be to manufacture. If can get that 10,000 units produced, he thinks he can get the cost down to $150. He said that’s a spontaneous purchase for a car owner. “I think long-term we can get under $100,” Sharp said. “At a $100, this is a total no-brainer to give it a go in this mouse-infested universe.”
12 THE HERALD BUSINESS JOURNAL
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From the ashes, a beloved store rises
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REGISTER FOR UPCOMING Everett Office Furniture’s safe survived fire, CLASSES allowing the business to survive as well NOW!
Photos by Andy Bronson / The Herald
Owner Brian Hollingshead, center, with Lieutenant Governor Cyrus Habib, left, and other well wishers at the Jan. 25 grand opening of Everett Office Furniture, four months after the store burned down. The business was able to get up and running four days after the fire because all the business’s crucial paperwork inside the safe survived.
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VERETT — The safe looks like a shipwrecked vessel. Its concrete casing has been scorched brown. Charred boards cover its top. A Sept. 25 fire destroyed Everett Office Furniture’s longtime headquarters in downtown Everett. The business lost every piece of inventory except one: the fire safe. Inside its popped-open drawers, undamaged, lay the paperwork — drawings, invoices, receipts, records — that ensured the small company could survive. “We had several large projects in process,” Everett Office Furniture owner Brian Hollingshead said. “If we didn’t have as many projects going, we’d have gone out of business.” The rescued records also enabled Hollingshead to track purchases and find receipts, for insurance claims, a process ongoing even as the business staged its grand reopening Jan. 25.
The new building , a one-time PCC market, at 9121 Evergreen Way has more parking than the old location, as well as a truck loading dock. It also features an open showroom floor, allowing for debut displays of home-office and ergonomic furniture. Everett Office Furniture shares the facility with Mattress City. Its owner, Stewart Patey, is a longtime Everett Office Furniture customer. “This will be a much better space for us in the long term once we figure out how to utilize all of it,” Hollingshead said. “Right now it’s sort of a monumental effort to get organized.” After the fire Hollingshead, who is 63, considered taking the insurance settlement and calling it a career. Most small businesses never reopen after burning down. Those that do rarely last long. But, he said, “It’s too good a business model.” Everett Office Furniture sells good quality, mid-priced office furniture. It represents 100 different manufacturers and a handful of area wholesal-
ers. About 80 percent of its revenue, however, comes from contracts to design offices for a variety of government and private businesses. With five employees and one truck, Everett Office Furniture serves customers between north Seattle and Bellingham. One of the biggest benefits of its new home, said Hollingshead, is its central location near the junction of Evergreen Way and Highway 526. “We have such a niche here in Snohomish County,” said Nadlae Ainley, an Everett Office Furniture interior designer. “If we weren’t here, there would be a big hole in the community.” The business community pitched in to help the company get back on its feet the day after the blaze. Architecture firm Botesch, Nash and Hall offered to loan Everett Office Furniture four work stations. Fleet Service loaned a truck, and Tiz Doors loaned warehouse space. Collectively, Hollingshead’s business missed only a few days of work. “Everybody’s been great,” Holling-
FEBRUARY 2018 THE HERALD BUSINESS JOURNAL 13 shead said. “People I only vaguely know would come up and give me a hug and say, ‘How are you doing? Hang in there.’” Hollingshead and Patey leased the new building jointly. It was too big for either of them to afford alone. Hollingshead said without the fire, Everett Office Furniture likely would not have moved or expanded. “It’s a chance for a new beginning,” Ainley said. “We’re still trying to figure out how to use all this space. And we’re professionals.” Meanwhile, the only remnant from the old, wooden building at 2931 Broadway, where Hollingshead founded the business 16 years ago, lies in a back hallway of the new home. It survived not only attempted incineration, but a plunge from the collapsing second story onto back alley pavement. Soon, it will rest on the new display floor, next to a display safe below a framed Herald story about the fire. Hollingshead is not sure how much money Everett Office Furniture lost in the catastrophe, in terms of showroom furniture and potential contracts. He said won’t know the full effects for a couple of years. But now the bruised and battered safe, sole survivor of a fire so hot it melted the company truck, will greet him daily, a reminder of how much he already has.
“People I only vaguely know would come up and give me a hug and say, ‘How are you doing? Hang in there.’ ” – Brian Hollingshead, owner of Everett Business Furniture
The burned, damaged safe at Everett Office Furniture’s new location. The safe fell from the second floor during the fire.
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14 THE HERALD BUSINESS JOURNAL
EVERETT — Last month, Pat and Michele McAllister sold their Wild Birds Unlimited store in Everett’s Claremont Village to local residents Shannon and Jim Bailey. The McAllisters have been in business for 24 years and are looking forward to retirement. They have expressed their thanks to the many loyal customers and friends who have patronized the popular local bird and gift store.
STANWOOD — Second-generation artistic glassblower Jason Thiemann, and his partner Stephanie Fiebiger, have opened Stardust Glass Memorials in Stanwood. The new company offers hand-blown glass memorial art as an alternative to a traditional urn or wooden box for cremation ashes. Options include memorial globes, pendants and sculptures incorporating the ash of beloved pets or people. More information is at stardustglassmemorials.com. EVERETT — Pilot James Polivka of Everett has given more than 100 young people a free demonstration airplane ride as part of the Experimental Aircraft Association’s Young Eagles program, which is designed to introduce a new generation to the world of flight. Pilots in the Young Eagles program explain the safe operation of airplanes and principles of flight before the short trips. MONROE — Canyon Creek Cabinet Company of Monroe has announced the appointment of Cara Biden as its new customer care director. She will develop and manage the company’s customer service operations and track performance measures for the department. Biden has more than 20 years of comprehensive experience in customer service, order management, technical support and CRM system development for small to large service-related companies.
MONROE — EvergreenHealth Monroe has welcomed Brenda West to the Sky Valley hospital as its chief nursing officer. In this new role, West becomes part of EvergreenHealth Monroe’s executive leadership team. Most recently, West served as a chief clinical officer at Prestige Care, a senior living and post-acute care organization with 80 skilled nursing facilities and assisted living communities in the western U.S.
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LYNNWOOD — Michelle Van Tassell is the new the principal managing broker of Coldwell Banker Bain’s South Snohomish Lynnwood/Edmonds offices. Van Tassell began her real estate career at the Lynnwood/ Edmonds office 13 years ago. She most recently served as interim head of the company’s international division and has also held key positions in the Madison Park and Mercer Island offices.
So if your bank claims to offer convenient locations, consider switching to a bank that can put a branch anywhere you need one.
EVERETT — Re/Max Elite has welcomed a new agent to its Everett location. Brian Reynolds lives in Everett and attended Cascade High School. In addition to spending time with his 3-year-old son, he enjoys watching and playing sports, and is a huge Seahawks and Mariners fan. Reynolds’ goal is to be a dependable and trustworthy agent for his community. OLYMPIA — Heritage Financial Corporation, the parent company of Heritage Bank, celebrated its 20-year listing anniversary at the Nasdaq MarketSite in Times Square on Jan. 8. The event was livestreamed on multiple platforms. Olympia-based Heritage Bank has a branching network of 59 banking offices in Washington and Oregon including several in Snohomish and Skagit counties. Its NASDAQ Global Select Market symbol is HFWA.
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EDMONDS — The Edmonds Clam Chowder Cook-Off has confirmed that 10 local restaurants will compete for the title of Best
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Chowder in Edmonds beginning at noon on Feb. 24 at the Edmonds Yacht Club. General entry tickets for this annual event are $10. Early entry tickets (for 11 a.m. access) are $15. Goodwill donations are also being collected. For more information, go to EdmondsCookoff.com. LYNNWOOD — Re/Max Elite has added agent Jeffrey Miller to its Lynnwood office. Miller, who has experience in the corporate defense law field, is an accredited Seniors Real Estate Specialist able to assist parents and their loved ones and serving both buyers and sellers. He is a member of the Edmonds Rotary and lives with his wife in Edmonds. LYNNWOOD — Real estate agent Britt Maltos has joined Re/Max Elite’s Lynnwood office. Born and raised in the Pacific Northwest, Maltos has a small business background which has given her experience in problem solving, risk taking and communication. She enjoys helping people through collaboration and seeing them achieve their goals. Maltos strives to create lasting relationships with her clients. MUKILTEO — Lighthouse Natural Medicine has moved to a larger clinic in Mukilteo. A ribbon cutting ceremony for the new location is scheduled for 5 p.m. on Feb. 8 at 716 3rd St., Suite B, Mukilteo. Mayor Jennifer Gregerson will officially open the business. Lighthouse Natural Medicine is a Naturopathic clinic founded by Dr. Maegan Knutson. For details, go to lighthousenaturalmedicine.com. BOTHELL — New research from Sophie Leroy, an assistant professor in the UW Bothell School of Business, highlights ways to focus better when you are interrupted at work. Her recent paper in the journal Organization Science recommends taking a moment to disengage from the task at hand and plan for returning to that task before attempting to focus on a new issue. EVERETT — Alexandra Garner has joined Otak, an award-winning engineering, urban design, architecture, planning, and project management firm, as a senior marketing coordinator. She will work out of both the Everett and Redmond offices. Garner, who has 16 years of experience, will be responsible for proposal efforts, promotional materials, press releases, trade shows, and maintaining the CRM database. EDMONDS — The Hotel Group, a leading national hotel management and investment company located in Edmonds, has been selected to manage new The Sound Hotel Seattle Belltown, a Tapestry hotel by Hilton. The hotel, which is near to the Seattle Center and other popular attractions, is being developed as part of a 41-story mixed-use building and will also house a residential complex.
FEBRUARY 2018 THE HERALD BUSINESS JOURNAL 15
Workplace design: Complicated isn’t necessarily better
not let someone else make it for you. o you remember how easy it was The first decision that should be made to listen to your car radio? You is location. Do you want to be near your reached for the knob, turned it customers, near your suppliers, or near to clockwise and the radio came on. You the existing or potential workers? Is public could do that, and tune it to the station you transportation or parking going to be a wanted, all without your eyes leaving the significant factor? road. It was simple, and it worked. The next decision to be That simple, and safe, made also involves cost, but, system, of course, is being more specifically, two of its replaced by the latest “driver components: overall size of interface” technology of a the workspace; and how it is much higher order. designed and fitted out. Touch-screens have Workplace design, unforreplaced those prehistoric knobs, and now it is virtutunately, is a field, like automobile manufacturing, filled ally impossible to turn on the with experts and driven by radio without looking away fads, misguided economfrom the road. And since a good bit of American traffic ics, and misplaced technolinvolves single-occupant JAMES MCCUSKER ogy. Bob Lutz was a major vehicles, a potential safety player in several automobiles Business 101 hazard would seem possible. manufactures and know the Worries about safety are business well. A recent essay likely to vanish, though, when in Road & Track magazine touch-screens themselves are replaced by explained how our cars end up with techvoice-recognition and control systems. For nologies we don’t like, don’t care about or security reasons, of course, it is likely that don’t know how to operate. At the automovocalized passwords will also be needed — bile makers, “The fear of being left behind transforming a simple task like turning on triggers a lot of stupid stuff.” the radio into a game of “Simon Says” with In like manner, in workplace design an unseen computer. throughout our economy CEOs sign up The thinking process that gives us quesfor fads and work-flow structures simply because that’s what Fortune 500 companies tionable technological improvements in are doing. Smaller business, though, would cars is not limited to the automotive indusdo well to remember that nobody else, not try. It affects the business community, even the CEO of the biggest and best busitoo, and in ways that we wouldn’t always suspect. ness ever, knows your business like you do One of the fundamental tasks of manage— nor do they understand the workflow the way it is now and the way you want it to be. ment, for example, is to organize the work A perfect example of a workplace that must be done. It involves prioritizing design fad is the “Open Office.” In theory, as well as ensuring that workers have the it encourages working in teams as well as information and the resources — includorganizations openness and management ing training and experience — to complete transparency. And it actually does … for the work. To do this properly, as a practical some businesses. matter, also involves means organizing the Open Office workplace design, though, workplace as well as the work. is not a good fit for all businesses. A teamUnless well-capitalized by investors or based organizational structure, for example, family, startup businesses rarely have the makes very different demands on managetime or the money to devote to considerment than a hierarchical structure (which ations of workplace design. has unjustly been tagged as obsolete). It’s a cliché, but a substantial number of It may be that a business simply isn’t businesses started out in garages, baseready for a team-based open-office, can’t ments, backrooms, and any available space get anything done in a high-noise office, or that the entrepreneurs could find. that not all of its operations lend themselves That is still often the case for businesses to that environment. which deal with physical objects — prodOver the lifetime of a business, entrepreuct manufacturing, food processing, techneurs and CEO’s will make thousands of nology development — but many startup decisions on important matters. Usually, businesses today work in the ethereal though, it will make only a few decisions world of computer software, which is less about location or redesigning its workplace. constrained by location. Collaboration can There is big payoff to taking time to consider be achieved over the internet and working the choices and how they fit your business. in the same space is no longer necessary. Eventually, however, if the business grows As they say, it couldn’t hurt. and prospers, the CEO will have some workplace choices and some decisions to make. James McCusker is a Bothell economist, The important thing for a CEO to rememeducator and consultant. He writes a column for the monthly Herald Business Journal. ber is Rule No. 1: make it your choice. Do
16 THE HERALD BUSINESS JOURNAL
Future of cars will change real estate, too
ob Lutz is a former vice chairman and head of product development at General Motors. He also held senior executive positions with Ford, Chrysler, BMW and Opel. In the Nov. 6, 2017 issue of Automotive News, Lutz forecasts the automotive industry on an accelerating change curve similar to the effect of the automobile on the horse a century ago It’s getting a lot of attention in real estate circles. As Uber and Lyft scoot us around town, they and others are gathering detailed data points that will lead to driverless vehicles being able to operate on our road grid with great precision, efficiency and safety. Blending mapping technol-
TOM HOBAN Realty Markets
race want them to be. When this all might happen is up for debate. But in real estate, bets are long term in nature and an industry change of that magnitude in even 30 years has wide-ranging impacts on values and financing options even in the next 10 years, begging the ultimate real estate question around current uses — what their highest and best use can or should be in the future. Will single-family homes see more demand further out from the employment centers because commutes are now predictably shorter? Could some of today’s auto retailer sites be converted to fueling, repair and pooling stations for these fleet owners instead of retail
ogy with that data is accelerating the process of getting us into driverless vehicles sooner than we think, Lutz contends. The effect of a driverless vehicle future on the auto industry has big implications on real estate as well. “Most of these standardized modules will be purchased and owned by the Ubers and Lyfts and God knows what other companies that will enter the transportation business in the future,” says Lutz. Retail auto sales will be a thing of the past in 20 years, he predicts, and every form of retail support services such as gas stations, auto repair shops, auto parts stores, and quick oil change locations will be obsolete as well. They will be located where the winners in this
sales locations? Are there other retail uses for auto parts stores and service stations where they are located today? What happens to retail generally, and is road signage even necessary if my phone and autonomous vehicle are synced up and flagging everything I’m passing? Is there a role for light rail at all? Real estate investors are just beginning to examine this sea change ahead and asking these questions in anticipation. Tom Hoban is CEO of The Coast Group of Companies. Contact him at 425-339-3638, or email@example.com or visit www.coastmgt.com. Twitter: @ Tom_P_Hoban.
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FEBRUARY 2018 THE HERALD BUSINESS JOURNAL 17
Eight systematic steps to better client relations
D MONIKA KRISTOFFERON Office Efficiency Monika Kristofferson is a professional organizer and productivity consultant who owns Efficient Organization NW in LakeStevens. Reach her at 425-220-8905 or firstname.lastname@example.org.
o you have clear systems in place for your business or do you wing it every day? If you’re working alone, you may be able to wing it for a little while, but as your business grows you will need systems that you can depend on. And when it grows again to the point of needing assistance through contracting help or hiring employees, your systems are going to make it easy to teach someone else what to do so you don’t have to do it. You can even create an employee manual to make sure everyone is following the same directions and nothing is falling through the cracks. When it comes to communicating with clients, systems are going to give your clients confidence in your services because your interactions are going to be predicable and consistent. And when you aren’t feeling scattered or like you’re flying by the seat of your pants, you’ll feel in control and work more efficiently. The first impression you make with potential clients when they reach out to you is crucial. Are you still winging it from the initial call to sealing the deal with a new client? Let’s look at eight steps you can take to create a system. Of course, your procedures may look very different from mine, so feel free to make tweaks. Step No. 1: You take the phone
call to answer any questions your new client may have so they can connect with you and better understand the services that you provide and how they will benefit from working with you. It’s important to have a clear message on your voicemail stating when you will return calls when people have to leave a message for you. Here’s an example of a clear voicemail, “You’ve reached the office of ‘fill in the blank.’ I return all business calls by 6 p.m. the same day. Please leave a message and I look forward to chatting with you soon.” Step No. 2: I email my clients a short questionnaire to find out what they are struggling with and how it will improve their lives when the problem is solved. I also use this questionnaire to find out how they would like to be contacted: through a phone call, text or email. It’s very helpful for me to review my client’s answers because I know my clients have thought through where they need my help and have thought about how it will feel when the problem is solved. Plus, I am better prepared for our first in person appointment. Step No. 3: Keep an “Action” system on your desk with any important papers or files that you need at your fingertips when work-
ing with clients. An action system may be in a file box, a step sorter or stacking trays with labels. This may include an intake form, a contract or files you have for each client. This will definitely vary depending upon each person’s business model. Step No. 4: Create an intake form for that first call from a new client and keep it in your “Action” system or as a document on your computer. I personally place my intake form in each client’s file once it’s filled out. An intake form can be useful as a checklist for yourself so nothing slips through the cracks. Here are some helpful things to have on your intake form:Your client’s name, contact information and address. How your client wants to be contacted. If my clients want a text reminder for their appointments, I want to make sure they are receiving a text and not an email. Who referred your client to you or how they heard about you. The date they signed your contract or company policies. The date you provided your client with a signed copy or your contract or company policies. The date you sent your referral partner a thank you or gift for the new business. The date you mailed your new client a thank you card.
Step No. 5: Create a client file to document your appointments, work, communications, etc. This may be a hard copy or a digital file. Step No. 6: After all of these stepsmeet with and work with your client. The fun stuff, the good stuff! Step No. 7: Send your client a handwritten thank you note. I have mine printed locally with my logo and contact information printed on the card. It’s important to always have stamps on hand to make it easy so you have no excuses about getting your card mailed the same day as your first appointment. Step No. 8: Depending on your business model and what you do, a follow up call, email or text may be appropriate to see how things are going after your appointment or after a product is purchased from you. Make sure this is scheduled in your calendar and your client knows when they will be hearing from you. When you have dependable built-in systems, your clients will feel cared for and confident in your abilities. Many business owners provide services, such as coaching, counseling or therapy, for vulnerable clients. When you’re able to guide your new client through the process of working with you in a logical way, they are more likely to feel supported and trusting as they work with you.
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18 THE HERALD BUSINESS JOURNAL
BUSINESS LICENSES PLEASE NOTE: Business license information is obtained monthly from the Washington Secretary of State’s Office through the paid commercial services of InfoUSA. For the complete list, please go online to www.theherald businessjournal.com.
Arlington 316 Transport: 316 N West Ave., Arlington WA 98223-1343; Trucking Cloudy Farms: 23930 Oso Loop Road, Arlington WA 98223-5399; 360-435-9894; Farms Dirt Bike Safety Training: 5919 195th St. NE, Arlington WA 98223-7859; 360-572-0507; Training Consultants Grande Impressions: 328 W Marion St. Office, Arlington WA 98223-8275; Nonclassified KC Construction: 16506 119th Ave. NE, Arlington WA 98223-4546; Construction Companies Nurturing Roots Childcare: 15031 Forty Five Road, Arlington WA 98223-9693; Child Care Service Pursuing Silence Photography: PO Box 111, Arlington WA 98223-0111; Photography Radstone Consulting-Investigations: 21016 67th Drive NE, No. A, Arlington WA 98223-8277; Investigators Styled Home Organization Services: 16806 123rd Place NE, Arlington WA 98223-9420 Sunset Home Inspections: 9513 Tveit Road, Arlington WA 98223-7488; Real Estate Inspection Wood Slabs & Tables: 11615 99th Ave. NE, Arlington WA 98223-6295; Wood Products
Bothell Bella Creations: 16515 2nd Park SE, Bothell WA 98012-4959; Nonclassified Establishments Brenda Joy Counseling: 21612 31st Drive SE, Bothell WA 98021-3514; Counseling Services Draheim Bookkeeping: 3417 218th St. SE, Bothell WA 98021-7808; Accounting and Bookkeeping Event Show Power: 23709 Third Place W, Bothell WA 98021-8694; Events-Special Fight For W: 21615 16th Drive SE, No. B303,
Bothell WA 98021-6962; Nonclassified Establishments General Service & Repair: 1722 174th Place SE, Bothell WA 98012-6489 Hickson Consulting: 4141 238th Place SE, No. 53a, Bothell WA 98021-7757; Consultants-Business Not Elsewhere Classified Jettie Street Carts: 310 166th Place SE, Bothell WA 98012-6363; Nonclassified Establishments Levinta’s Services: 3629 159th Place SE, Bothell WA 98012-4737; Services Not Elsewhere Classified Mohits Mumbai Masala: 18724 36th Drive SE, Bothell WA 98012-6720; Nonclassified Establishments Northwest Future Athletics: 20320 Bothell Everett Highway, No. D3, Bothell WA 98012-7177; Nonclassified Establishments Parental Pivot: 2716 232nd St. SE, Bothell WA 98021-7057; Nonclassified Establishments Rapid Engineering & Maintenance: 2015 181st St. SE, Bothell WA 98012-6901; Engineers Sabor Latino Taqueria: 17917 Bothell Everett Highway No. B2, Bothell WA 98012-6384; Restaurants Tag Brothers Moving: 22717 Fourth Ave. SE No. B, Bothell WA 98021-8343; Movers WSB Excavation & Utilities: 4003 228th St. SE, Bothell WA 98021-9041; Excavating Contractors
Brier Vulpemica: 23824 Brier Road, Brier WA 980368444; Nonclassified Establishments
Edmonds ABOS: 7823 202nd Place SW, Edmonds WA 98026-6846; Nonclassified Establishments Amata Thai Restaurant: 100th Ave. W Suite 22814 Front, Edmonds WA 98020; Restaurants Charlotte’s Fine Jewelry North: PO Box 6127, Edmonds WA 98026-0127; Jewelers-Retail DMG: 7224 208th St. SW No. 2, Edmonds WA 98026-7268; Nonclassified Establishments FNS Drywall: 5630 154th Place SW, Edmonds WA 98026-4246; Dry Wall Contractors Fresh & Clean: 23631 99th Place W, Edmonds WA
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98020-5606; Janitor Service JS E-Commerce Services: 21323 80th Ave. W No. 31, Edmonds WA 98026-7428; E-Commerce Looking Glass Photography: 8517 242nd St. SW No. 405, Edmonds WA 98026-9053; Photography More Travel: 145 Third Ave. S No. 200, Edmonds WA 98020-3593; Travel Agencies and Bureaus Mt View Press: 19716 81st Place W, Edmonds WA 98026-6409; Nonclassified Establishments Perfect Blend: 16611 48th Ave. W No. B2, Edmonds WA 98026-4869; Nonclassified Pool Mechanix NW: 11808 Possession Lane, Edmonds WA 98026-3166; Swimming Pool Contractors Dealers and Designers Seat Institute: 6324 Fisher Road, Edmonds WA 98026-4125; Associations Second Hand Time Shop: 21629 98th Ave. W, Edmonds WA 98020-3923; Second Hand Stores WOOF Capital: 6907 160th St. SW, Edmonds WA 98026-4537; Nonclassified Establishments
Everett A&M Construction: 12803 Highway 99 No. 1, Everett WA 98204-6226; Construction Companies Ali Translation: 9820 21st Drive SE, Everett WA 98208-3858; Translators and Interpreters Apex Driving School: 13026 Fourth Ave. W, Everett WA 98204-6378; Driving Instruction AZ Tech Connections: 412 109th St. SE, Everett WA 98208-7019; Nonclassified Establishments Bermudez Color Paint: 122 121st Place SE No. 3, Everett WA 98208-5746; Paint-Retail Bloom Energy: 1706 Lombard Ave., Everett WA 98201-2324; Energy Management Systems and Products Bricks-Minifigs South Everett: 607 SE Everett Mall Way, Everett WA 98208-3248; 425-374-8249 Burke Commercial Maintenance: 12605 E Gibson Road No. 18, Everett WA 98204-5698; Maintenance Contractors Celulares Multiservicios Ltns: 9113 Evergreen Way, Everett WA 98204-7121; Cellular Telephones (Services) Dave’s Flooring: 12118 Highway 99 No. A203, Everett WA 98204-0054; Floor Laying Refinishing and Resurfacing Delta Safety Management: 1431 Rainier Ave., Everett WA 98201-1741; Safety Consultants Eco-Oughttobe: 807 116th St. SW, Everett WA 98204-4849; Nonclassified Establishments Forever Moore Sweets: 2005 98th St. SE, Everett WA 98208-3856; Nonclassified Establishments G&AI Clean: 2234 Monroe Ave. No. B, Everett WA 98203-5319; Janitor Service Han’s Gardening Services: 7123 Rainier Drive No. A, Everett WA 98203-5185; Lawn and Grounds Maintenance Henna Way You Want It: 3917 Federal Ave., Everett WA 98201-4842; Nonclassified Establishments I&M Mechanics: 2510 Melvin Ave., Everett WA 98203-4804; Automobile Repairing and Service Jiwan Media: 12121 Admiralty Way No. I101, Everett WA 98204-8085; Nonclassified Establishments JS Building Services: 5808 147th St. SE, Everett WA 98208-8915; Building Contractors Kushmont Finish Carpentry: 1211a 113th St. SW, Everett WA 98204-4843; Carpenters Lucky Brand Logos: 9009 W Mall Drive No. 2406, Everett WA 98208-2147; Nonclassified Master Bore: 12121 Admiralty Way No. L201, Everett WA 98204-7533; Drilling-Boring Contractors MBS Construction: 9324 Holly Drive No. A, Everett WA 98204-7103; Construction Companies Mendoza’s Construction: 1401 Merrill Creek Pkwy No. 1801, Everett WA 98203-7133; Construction Companies Mutant Cube: 5420 147th St. SE, Everett WA 98208-8966; Nonclassified Establishments Northern Lights Design Co.: 913 132nd St. SW No. F104, Everett WA 98204-9346; Nonclassified Establishments Old 2 Gold: 12827 55th Ave. SE Office, Everett WA 98208-9532; Nonclassified Establishments Pagond Group: 10410 Holly Drive No. B, Everett WA 98204-9217; Nonclassified Establishments Patrick Calvo Art: 3515 Hoyt Ave. No. 317, Everett WA 98201-4908; Arts Organizations and Information R&B Adventures: 1032 W Marine View Drive No.
B-121, Everett WA 98201-1557; Nonclassified RD Mechanic Services: 824 E Casino Road, Everett WA 98203-6533 Ronco Designs: 4723 Seahurst Ave., Everett WA 98203-1713; Nonclassified Establishments Simple Things: 9615 Holly Drive No. 211, Everett WA 98204-1173; Nonclassified Establishments Smiling Daisy Vintage: 12321 Highway 99 No. 46, Everett WA 98204-5511; Nonclassified Strong Masonry: 2118 120th Place SW No. B, Everett WA 98204-4783; Masonry Contractors Taika Tours: 4819 Vesper Drive No. A, Everett WA 98203-2876; Tours-Operators and Promoters Under The Sky: 11205 35th Ave. SE, Everett WA 98208-7702; Nonclassified Establishments WIRB Inc.: 12902 Highway 99, Everett WA 982046245; 425-374-7156; Nonclassified Establishments WPI Inc: 4906 Sound Ave., Everett WA 982031223; Nonclassified Establishments
Gold Bar KUSH Garden: PO Box 1267, Gold Bar WA 98251-1267; Gardens
Granite Falls Cobrea Cleaning: 11412 184th Drive NE, Granite Falls WA 98252-9685; Janitor Service Maccurdy’s Hidde Treasure: PO Box 720, Granite Falls WA 98252-0720; Nonclassified Establishments
Lake Stevens All Square Mortgage Inc.: 9506 Fourth St. NE No. 102, Lake Stevens WA 98258-7988; Real Estate Loans Amalgamated S Services: 603 122nd Ct NE, Lake Stevens WA 98258-8082; Services Not Elsewhere Classified Dazzelated: PO Box 216, Lake Stevens WA 982580216; Nonclassified Establishments For The Love Of Bookkeepers: 7532 13th St. SE, Lake Stevens WA 98258-7335; Accounting and Bookkeeping General Services Higher Standard Construction: 9340 11th St. NE, Lake Stevens WA 98258-7814; Construction Companies Mama Bear’s Latte’s & More: 11829 28th St. SE, Lake Stevens WA 98258-5168; Coffee Shops Naked Butters & Bars: 2219 116th Ave. NE, Lake Stevens WA 98258-8450; Miscellaneous Retail Stores Not Elsewhere Classified Proffit Interior Partitions: 8923 Second Place SE, Lake Stevens WA 98258-6659; Partitions (Wholesale) Soldbyhayley: 10501 First Place NE, Lake Stevens WA 98258-7811; Nonclassified Establishments Trainer Melanies Garage Gym: 12011 108th St. NE, Lake Stevens WA 98258-8872; Gymnasiums
Lynnwood A Plus Donation Acquirer: 610 153rd St. SW, Lynnwood WA 98087-2652; Charitable Institutions Accelin Loans: 16825 48th Ave. W No. 308, Lynnwood WA 98037-6407; Loans Amika Construction: 4803 180th St. SW No. A206, Lynnwood WA 98037-3600; Construction Companies Berta Adult Family Home: 16018 22nd Ave. W, Lynnwood WA 98087-2504; Homes-Adult CJP Investments: 19125 Sixth Place W, Lynnwood WA 98036-4941; Investments Crossroads Market & Car Wash: 15631 Ash Way No. E403, Lynnwood WA 98087-5371; Food Markets Cynthia’s Castle Child Care: 16905 41st Place W, Lynnwood WA 98037-6957; Child Care Service Ellliptic: 16520 Larch Way No. A2, Lynnwood WA 98037-8109; Nonclassified Establishments Elvidge Unlimited: 18822 52nd Ave. W, Lynnwood WA 98036-5422; Nonclassified Establishments Greenwalt Consulting: 2101 208th Place SW, Lynnwood WA 98036-7942; Consultants-Business Not Elsewhere Classified Handyman & Yardwork: 17631 Eighth Place W, Lynnwood WA 98037-8225; Handyman Services Inka Technologies: PO Box 5393, Lynnwood WA 98046-5393; Nonclassified Establishments Jeremy F Williams Solutions: 18530 36th Ave. W No. C, Lynnwood WA 98037-1101; Nonclassified
FEBRUARY 2018 THE HERALD BUSINESS JOURNAL 19
Nonclassified Establishments Lularoe Lisa Turay: 125 152nd St. SW, Lynnwood WA 98087-2170; Clothing-Retail Lupan Services: 16605 Sixth Ave. W No. K304, Lynnwood WA 98037-9390; Services Not Elsewhere Classified Men’s REA Art: 12918 Mukilteo Speedway No. 296c, Lynnwood WA 98087-5125; Art Galleries and Dealers Muto Ramen-Izakaya In Bllnghm: 4210 198th St. SW No. 201, Lynnwood WA 98036-6737; Restaurants Olmos Brothers Painting & More: 3901 188th St. SW, Lynnwood WA 98037-7634; Painters Pal’s Construction: PO Box 101, Lynnwood WA 98046-0101; Construction Companies Rainny City Properties: 16432 40th Place W, Lynnwood WA 98037-9023; Real Estate Management Saftran: 620 199th Place SW, Lynnwood WA 98036-7286; Nonclassified Establishments Scarsorie Woodworks: 18520 52nd Ave. W No. 20, Lynnwood WA 98037-4538; Woodworkers Stay Bainbridge: 19031 33rd Ave. W No. 207, Lynnwood WA 98036-4731; Nonclassified Establishments Stephen Marshall Studios: 3116 164th St. SW No. 1503, Lynnwood WA 98087-3250; Nonclassified Establishments Timeline Celebrations: 17125 40th Ave. W, Lynnwood WA 980377015; Nonclassified Establishments Tina’s Design: 16624 48th Ave. W No. W, Lynnwood WA 980378628; 425-582-7281; Nonclassified Establishments Washington Listing Pros: 16825 48th Ave. W No. 204, Lynnwood WA 98037-6403; Nonclassified Establishments We Help Chinese Services: 16420 40th Place W, Lynnwood WA 98037-9023; Restaurants Zoya Meyer’s Cleaning Services: 632 142nd St. SW, Lynnwood WA 98087-6442; Janitor Service
Marysville Backyard Comfort & Decor: 7006 88th Place NE, Marysville WA 98270-7843; Interior Decorators Design and Consultants Bunker Hill Armory: 6008 77th Ave. NE, Marysville WA 982708942; Nonclassified Establishments Crystal’s Clothing Boutique: 6105 78th Ave. NE, Marysville WA 98270-8947; Clothing-Retail Esthetics & Style By Niki: 1222 162nd St. NW, Marysville WA 98271-8238; Estheticians Finally Home: 9717 83rd Ave. NE, Marysville WA 98270-7952; Nonclassified Establishments Ice Cream Lady 17: 4326 150th St. NE, Marysville WA 982718972; Ice Cream Parlors James R. Baker Financial Services: 7711 77th Ave. NE, Marysville WA 98270-7837; Schools Macreations: 5605 70th St. NE, Marysville WA 98270-4157; Nonclassified Establishments Marquez N Us: 8104 88th St. NE, Marysville WA 98270-9308; Nonclassified Establishments Paul Bellamy Dream Vacations: 6429 86th Ave. NE, Marysville WA 98270-8517; Travel Agencies and Bureaus PNW Medical Billing: 5122 80th Ave. NE, Marysville WA 982706875; Billing Service Sierra Garcia Cleaning: 6110 64th St. NE No. E301, Marysville WA 98270-4890; Janitor Service Sunrise Landscaping: 6700 49th Place NE, Marysville WA 982708990; Landscape Contractors With Care: 8514 66th Place NE, Marysville WA 98270-8502; Nonclassified Establishments
Mill Creek Crossfunction Sports Massage: 15433 Country Club Drive No. A20, Mill Creek WA 98012-1260; Massage Therapists
Transmissions of Marysville European • Japanese • Domestic
DVO Investigations & Legal: 16030 Bothell Everett Highway No. 29, Mill Creek WA 98012-1741; Attorneys Innovative Building Solutions: 2127 158th St. SE, Mill Creek WA 98012-5823; Building Contractors King Wildlife Services: 14527 Third Drive SE, Mill Creek WA 98012-4510; Wildlife Services TK Business Services: 15000 Village Green Drive No. 32, Mill Creek WA 98012-5749; Business Services Not Elsewhere Classified
Monroe Adipose Construction: 20719 133rd St. SE, Monroe WA 98272-
7766; Construction Companies
DW Arnold Distributing: 12730 Ingraham Road, Monroe WA 98272-9712; Distribution Services Farrow Technologies: 23325 108th St. SE, Monroe WA 982729763; Nonclassified Establishments Ioverlander: PO Box 962, Monroe WA 98272-0962; Nonclassified Establishments NB Flooring: 17874 155th Place SE, Monroe WA 98272-1743; Floor Laying Refinishing and Resurfacing New Concepts Landscaping: 24219 High Bridge Road, Monroe WA 98272-9458; Landscape Contractors Studio B: 499 S Lewis St., Monroe WA 98272-2322; Nonclassified Establishments Susie’s Blind Repair: 18470 Killarney Cir No. D, Monroe WA 982721237; Venetian Blinds-Retail
Mountlake Terrace Abida & Sanal: 22801 Lakeview Drive No. D104, Mountlake Terrace WA 98043-2884; Nonclassified Establishments Ascend CE: 4608 227th St. SW, Mountlake Terrace WA 98043-4420; Nonclassified Establishments Edmonds Orthopedic Center: 6808 220th St. SW, Mountlake Terrace WA 98043-2187; 425-967-6479; Physicians and Surgeons Genesis Zone: 5412 212th St. SW No. H101, Mountlake Terrace WA 98043-2070; Nonclassified Establishments Tier One Body: 5610 212th St. SW, Mountlake Terrace WA 980432014; Nonclassified Establishments Vita Affairs: 6203 226th St. SW, Mountlake Terrace WA 98043-2551; Nonclassified Establishments
Mukilteo Hland Enterprises: 9776 Marine View Drive, Mukilteo WA 982754106; Nonclassified Establishments Jennifer Lee: 12303 Harbour Pointe Blvd. No. Bb, Mukilteo WA 98275-5202; Nonclassified Establishments Northwest Live Music: 4500 Harbour Pointe Blvd. No. 101, Mukilteo WA 98275-4714; Nonclassified Establishments Ubuntu Home Services: 508 Clover Lane, Mukilteo WA 982752413; Services Not Elsewhere Classified Washingtons Movers: 8210 Mukilteo Speedway No. B, Mukilteo WA 98275-2900; Movers
Snohomish Algard Design: 808 9th St., Snohomish WA 98290-2119; Nonclassi-
fied Establishments All About Abatement: 1719 155th Ave. SE, Snohomish WA 982909724; Asbestos Removal Service Bookkeeping Solutions: 3715 Tom Marks Road, Snohomish WA 98290-9228; Accounting and Bookkeeping General Services Bronze Beauty Bar: 1208 10th St. No. 201, Snohomish WA 982902099; Beauty Salons Crosson Logistics: 1429 Ave. D, Pmb 271, Snohomish WA 982901742; Logistics Dave’s Towing: 8115 180th St. SE, Snohomish WA 98296-4801; Wrecker Service Finish Line Mobile Auto Services: 6629 118th Drive SE, Snohomish WA 98290-5537; Automobile Repairing and Service-Mobile Gunnery: 10117 159th Ave. SE, Snohomish WA 98290-4517; Guns and Gunsmiths Intention Independent Marketing: 2701 Bickford Ave., No. C, Snohomish WA 98290-1738; Marketing Programs and Services Laneyards Cleaning Services: 13310 49th Ave. SE, Snohomish WA 98296-5200; Janitor Service Maria’s House Cleaning: 16601 161st Ave. SE, No. C, Snohomish WA 98290-6618; House Cleaning Olympic Care Carpet Cleaning: 12710 238th St. SE, Snohomish WA 98296-3972; Carpet and Rug Cleaners Pilchuck Vista Homes: 7625 129th Drive SE, Snohomish WA 98290-6248; Nonclassified Establishments RDM Consulting: 414 Newberg Road, Snohomish WA 98290-4502; Consultants-Business Not Elsewhere Classified Sebastian’s Painting-Home Improvement: 720 Mill Ave., No. 4, Snohomish WA 98290-2554; Home Improvements Taunna Lynn Designs: 18819 56th St. NE, Snohomish WA 982904533; Nonclassified Establishments Wiklund Contracting: 3319 87th Ave. SE, Snohomish WA 982905303; Contractors
Stanwood BSG Properties: 2621 254th St. NW, Stanwood WA 98292-4924; Real Estate Management Havanajane: 518 316th St. NE, Stanwood WA 98292-9658; Nonclassified Establishments Noah Smith Inspections: 14722 E Lake Goodwin Road, Stanwood WA 98292-7942; Inspection Service Puget Sound Pipe Organs: 9820 270th St. NW, Stanwood WA 98292-8003; Organs
Sultan ISG Landscaping Services: 906 Elm St., Sultan WA 98294-9441;
MS Shaw’s Shop: 32326b 132nd St. SE, Sultan WA 98294-7671; Nonclassified Establishments
Tulalip Good Works Mobile Detailing: 7501 Ezra Hatch Road, No. B, Tulalip WA 98271-6118; Automobile Detail and Clean-Up Service Home Care Contractors: 1620 Delia Jimicum Place NW, Tulalip WA 98271-7091; Carpenters
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individuals with disabilities in Washington state are unemployed.
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20 THE HERALD BUSINESS JOURNAL
PUBLIC RECORDS Bankruptcy filings The following Snohomish County businesses or individuals filed business-related bankruptcies with U.S. Bankruptcy Court for Western District of Washington from Dec. 1-31. 17-15315-CMA: Chapter 11, An-Li America Inc.; attorneys for debtor: Jeffrey B. Wells and Emily A. Jarvis; filed: Dec. 11; dismissed: Jan. 13; assets: yes; type: voluntary; nature of business: other; nature of debt: business; type of debtor: corporation 17-15359-MLB: Chapter 7, H & H Construction & Remodeling; attorney for debtor: Lawrence M. Blue; filed: Dec. 13; assets: no; type: voluntary; nature of business: other; nature of debt: business; type of debtor: corporation 17-15370-MLB: Chapter 7, Jerry Lee Willis III and Maranda Starr Willis; attorney for joint debtors: Andrew M. Gebelt; filed: Dec. 14; assets: no; type: voluntary; nature of business: other; nature of debt: business; type of debtor: individual 17-15443-MLB: Chapter 7, Restem Dominov; attorney for debtor: Olga Rotstein; filed: Dec. 19; assets: no; type: voluntary; nature of business: other; nature of debt: business; type of debtor: individual 17-15531-MLB: Chapter 7, William Madison Swayne II; attorney for debtor: Michael M. Feinberg; filed: Dec. 26; assets: no; type: voluntary; nature of business: other; nature of debt: business; type of debtor: individual 17-15534-MLB: Chapter 7, William Madison Swayne III; attorney for debtor: Michael M. Feinberg; filed: Dec. 26; assets: no; type: voluntary; nature of business: other; nature of debt: business; type of debtor: individual 17-15573-MLB: Chapter 7, Robert VanderPol and Peggy Sturm-VanderPol; attorney for jo0int debtors: Marc S. Stern filed: Dec. 28; assets: no; type: voluntary; nature of business: other; nature of debt: business; type of debtor: individual
Snohomish County tax liens Tax liens are gathered from online public records filed with the Snohomish County Auditor’s Office. These federal and state liens were filed between Dec. 1-31.
Federal tax liens 201712050197: Dec. 5; Voeller-Starheim, A., 8957 188th St. SW, Edmonds 201712050198: Dec. 5; Kristjanson, Jeff A., 16503 Sixth Ave. W, Apt. B-2, Lynnwood 201712050199: Dec. 5; Godinez, Sofia E., 4716 153rd Place SE, Everett 201712050200: Dec. 5; English, Donald M., 6520 146th St. SW, Edmonds 201712050201: Dec. 5; Rubatino, Francesca D., 1113 132nd St. SW, Apt. A, Everett 201712050202: Dec. 5; Landa, Shari, 8819 205th Place SW, Edmonds 201712050203: Dec. 5; St. John, Steven F., 14309 51st Drive NE, Marysville 201712050228: Dec. 5; Charge D Affaires Guardian Associates Inc., PO Box 880, Everett 201712050229: Dec. 5; La Tuonglinh, T., 15631 Ash Way, Apt. E-205, Lynnwood 201712050230: Dec. 5; Wesson, Todd, 236 Amanda Ave., Gold Bar 201712050231: Dec. 5; Kim, Mimi S., 16028 41st Ave. SE, Bothell 201712050232: Dec. 5; Healing Leaf Garden Collective Corp., 9626 32nd St. SE, Lake Stevens 201712120334: Dec. 12; Brusseau, Marie, 3822 Shelby Road, Lynnwood 201712120335: Dec. 12; Antonius, Sean M.,
17914 19th Ave. SE, Bothell 201712120336: Dec. 12; Higbee-Antonius, K., 17914 19th Ave. SE, Bothell 201712120337: Dec. 12; Rhino Linings, 2221 71st Ave. SE, Lake Stevens 201712120338: Dec. 12; Hanika, Linda J., 10617 206th St. SE, Snohomish 201712120339: Dec. 12; Weathersby, Luther C., 16890 Copper Mountain Road SE, Monroe 201712120340: Dec. 12; Weathersby, Gina M., 16890 Copper Mountain Road SE, Monroe 201712120341: Dec. 12; Schrump, Rod D., 1923 99th Ave. SE, Lake Stevens 201712120342: Dec. 12; Grout-Weathersby, G., 11000 16th Ave. SE, Apt. 1102, Everett 201712120343: Dec. 12; MNO, PO Box 246, Sultan 201712120344: Dec. 12; Ketchum, Robert W. III, 25415 23rd Ave. NE, Arlington 201712120345: Dec. 12; Garcia, Domingo, 4306 228th St. SW, Suite 8, No. 9, Mountlake Terrace 201712120346: Dec. 12; Weathersby, Luther, 11000 16th Ave. SE, Apt. 1102, Everett 201712120347: Dec. 12; Miracle, Matt D., 4429 180th St. SW Lynnwood 201712120348: Dec. 12; Devi, Savitri, 3926 Sunnyside Blvd., Marysville 201712120377: Dec. 12; SKR Northwest Inc., PO Box 434, Lake Stevens 201712120378: Dec. 12; Puget Sound Electric Inc,, 11700 Mulkilteo Speedway, Suite 201, Lynnwood 201712120379: Dec. 12; Cold Creek Homes Inc., 12025 Highway 99, Suite E, Everett 201712120380: Dec. 12; Champion Security Solutions Inc., 12825 68th Ave. SE, Snohomish 201712120381: Dec. 12; Crawford, Jeremy R., 17910 37th Drive NE, Arlington 201712120382: Dec. 12; Clouse, Alleen, 14751 N Kelsey St., Suite 105-196, Monroe 201712120383: Dec. 12; Klindworth, Michael R., 23332 Edmonds Way, Apt. D102, Edmonds 201712120384: Dec. 12; United Contact Lens Inc., 19111 61st Ave. NE, Unit 5, Arlington 201712190327: Dec. 19; Avellandeda, Karen C., 2913 208th Place SW, Lynnwood 201712190328: Dec. 19; Players Sports Bar & Grill, 17525 Highway 99, Suite A, Lynnwood 201712190329: Dec. 19; Bichsel, Denice A., 925 14th Lane SE, Mill Creek 201712190330: Dec. 19; Automotive Repair, 9131 Evergreen Way, Everett 201712190331: Dec. 19; Covlet Machine & Design Inc., 13115 41st Ave. NE, No. 1, Marysville 201712190332: Dec. 19; Bautista, Tiffany Allena, 3610 176th Place SW, Lynnwood 201712190333: Dec. 19; Welter, James M., 2212 94th Place SE, Everett 201712220035: Dec. 22; Stansberry, Kathleen, 18410 Ballantrae Drive, Arlington 201712220036: Dec. 22; Stansberry, Ronald C., 18410 Ballantrae Drive, Arlington 201712220037: Dec. 22; Venti, Chris, 11504 Airport Road, Building G, Everett 201712220038: Dec. 22; Srivilay, Solomon A., 12412 23rd Drive SE, Everett 201712220039: Dec. 22; Krouse, Kymberly A., 7814 85th St. NE, Marysville 201712220040: Dec. 22; Reynolds, Shauna, PO Box 3508, Arlington 201712280320: Dec. 28; Sig Co & Construction, 12005 Andrew Sater Road, Everett 201712280321: Dec. 28; Ward, Rose M., 12005 207th Ave. SE, Snohomish 201712280322: Dec. 28; Stanton, Heidie J., 4758 Park Drive, Apt. 108, Mukilteo 201712280323: Dec. 28; O’Dell, Ann M., 328 109th St. SE, Everett
201712280324: Dec. 28; Riddle, Darey J., 10604 63rd Drive NE, Marysville 201712280325: Dec. 28; Riddle, Jonathan, 10604 63rd Drive NE, Marysville 201712280326: Dec. 28; Garberg, Salena P., 2526 88th Drive NE, Lake Stevens 201712280327: Dec. 28; Garberg, Donald P., 2526 88th Drive NE, Lake Stevens 201712280328: Dec. 28; Fletcher, Jefferson, 22206 32nd Ave. SE, Bothell 201712280329: Dec. 28; Fletcher, Jefferson, 22206 32nd Ave. SE, Bothell 201712280330: Dec. 28; Firesight Technologies, 22206 32nd Ave. SE, Bothell 201712280331: Dec. 28; Repp, 924 First Street, Snohomish 201712280423: Dec. 28; Ruiz & Associates Inc., 16430 Sixth Ave. W, Suite A, Lynnwood 201712280424: Dec. 28; Anderson, Joel M., 14509 53rd Ave. SE, Everett 201712280425: Dec. 28; Ha, Tien, 13410 Highway 99S, Everett 201712280426: Dec. 28; Taroiff, Paula R., 13912 67th Ave. SE, Snohomish
Partial release of federal tax liens 201712120385: Dec. 12; Mianecki, Betty J., 4522 Fifth Drive SE, Everett 201712280644: Dec. 28; Huntley, Kimberly A., 14514 46th Ave. NE, Marysville
Release of federal tax liens 201712050204: Dec. 5; Groome, Sarah F., 3105 123rd St. SE, Everett 201712050205: Dec. 5; Snow, Alan D., 3812 167th Place SW, Lynnwood 201712050206: Dec. 5; Barnard, Marshall C., 20525 Mero Road, Snohomish 201712050207: Dec. 5; Foy, David Todd, 1701 First St., Snohomish 201712050208: Dec. 5; Active Glass, 20525 Mero Road, Snohomish 201712050209: Dec. 5; RLM Enterprises, 4905 80th St. NE, Marysville 201712050210: Dec. 5; Plumbpro Inc., 1242 State Ave., Suite I, PMB 205, Marysville 201712050211: Dec. 5; Nolan, William B., 24023 Brier Way, Brier 201712050212: Dec. 5; BB&T Sign Services, 16212 Bothell Everett Highway, F-239, Mill Creek 201712050213: Dec. 5; Sherman, Jason R., PO Box, 13356 Bothell 201712050214: Dec. 5; Potong Floor Covering Inc., 23414 127th Ave. NE, Arlington 201712050233: Dec. 5; Hovde, Kristine L., 23805 101st Place W, Edmonds 201712120349: Dec. 12; Luker, Paula J., 21116 Fourth Ave. W, Bothell 201712120350: Dec. 12; Alpine Roof Care Inc., 13110 NE 177th Place, No. 138, Woodinville 201712120351: Dec. 12; Northwest Stair & Rail Inc., 12322 Highway 99, Suite 100, Everett 201712120352: Dec. 12; Toth, Joanne E., 17812 Marine Drive, Stanwood 201712120386: Dec. 12; Allen, Margarethe, PO Box 12651, Everett 201712120387: Dec. 12; Allen, Margarethe, PO Box 12651, Everett 201712120388: Dec. 12; Allen, Matthew C., PO Box 12651, Everett 201712220041: Dec. 22; Blockhead Tools Inc., PO Box 776, Lynnwood 201712220050: Dec. 22; Vep East Inc., 2373
Mukilteo Speedway, Mukilteo 201712220051: Dec. 22; Sarkhosh, Shohreh, 13625 57th Drive SE, Everett 201712220052: Dec. 22; Mannes, Steinar B., 15330 72nd Drive SE, Snohomish 201712220053: Dec. 22; Razote, Norma M., 7315 Alphonsus Bob Loop Road, Tulalip 201712220054: Dec. 22; Sawade, Vickie L., 19732 Highway 9 SE, Snohomish 201712280332: Dec. 28; Jay’s Automotive Machine Shop, 11303 Highway 99, Everett 201712280333: Dec. 28; Jones, Mickey J., 7125 35th Place NE, Marysville 201712280334: Dec. 28; Orca Electrical Contractors, PO Box 14693, Mill Creek 201712280335: Dec. 28; Orca Electrical Contractors, PO Box 14693, Mill Creek 201712280336: Dec. 28; Sullivan, Laura P., 25724 Parker Road, Monroe 201712280337: Dec. 28; Jones, Ann M., 18117 42nd Place W, Lynnwood 201712280338: Dec. 28; Martinez, Juan Jose, 7217 Hawksview Drive, Arlington 201712280339: Dec. 28; Owens, Renee M., 13913 Beverly Park Road, Lynnwood 201712280340: Dec. 28; Jahed, Esmaeel, 24023 Brier Way, Brier 201712280341: Dec. 28; Johnson-Rose, Kristina L., 13829 Kenwanda Drive, Snohomish 201712280342: Dec. 28; Hild, Robert E., PO Box 1439, Marysville 201712280343: Dec. 28; Orca Electrical Contractors, PO Box 14693, Mill Creek 201712280344: Dec. 28; Sawade, Rennie A., 19732 Highway 9 SE, Snohomish 201712280427: Dec. 28; McGraw, Thomas G., 20305 73rd Ave. W, Lynnwood 201712260147: Dec. 26; Cooper, Darrin L., 21310 139th Place SE, Monroe
Satisfaction of employment security lien 201712040295: Dec. 4; Bravo Enterprises Inc., State Of Washington (Dept Of) 201712040297: Dec. 4; Mill Creek Adult Family Home Inc., State Of Washington (Dept Of) 201712040298: Dec. 4; Mill Creek Adult Family Home Inc., State Of Washington (Dept Of) 201712040300: Dec. 4; Los Gavilanes, P-I, State Of Washington (Dept Of) 201712040305: Dec. 4; Los Gavilanes, P-I, State Of Washington (Dept Of) 201712040306: Dec. 4; Dananable@Gmail.Cominc, State Of Washington (Dept Of) 201712040307: Dec. 4; Sound Light Karaoke, State Of Washington (Dept Of) 201712040309: Dec. 4; Integra Services Inc., State Of Washington (Dept Of) 201712040310: Dec. 4; Terracotta Red Asian Bistro, State Of Washington (Dept Of) 201712040311: Dec. 4; Campbells Plumbing Inc., State Of Washington (Dept Of) 201712040315: Dec. 4; Pacific Northwest, State Of Washington (Dept Of) 201712040336: Dec. 4; Everett P-10 Inc., State Of Washington (Dept Of) 201712070574: Dec. 7; Yates, Raymond Allen, State Of Washington (Dept Of) 201712070576: Dec. 7; Scotts Custom Builders, State Of Washington (Dept Of) 201712070577: Dec. 7; Integra Services Inc., State Of Washington (Dept Of) 201712260303: Dec. 26; Depuy Synthes Products Inc., State Of Washington (Dept Of) 201712260312: Dec. 26; Integra Services Inc., State Of Washington (Dept Of)
FEBRUARY 2018 THE HERALD BUSINESS JOURNAL 21
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SNOHOMISH COUNTY ECONOMIC DATA Pending sales, residential real estate
Closed sales, residential real estate
Unemployment rate, percent
Continued unemployment claims
Professional services employment
Local sales tax distributions, Snohomish County and incorporated cities
Consumer price index, King and Snohomish counties
HARLEM QUARTET & ALDO LÓPEZ-GAVILÁN Thursday, March 8 | 7:30 pm | $19–$49
Cuban piano prodigy Aldo López-Gavilán joins the Harlem Quartet in this dynamic cross-cultural collaboration. The program will consist of Latin jazz and classical repertoire, as well as original compositions by Mr. López-Gavilán.
Saturday, March 17 | 7:30 pm | $19–$44 Dervish is long-established as one of the biggest names in Irish music internationally. Described by the BBC as “an icon of Irish music,” the band has played at festivals from Rock in Rio to Glastonbury, toured with the Irish President, and struck up tunes on the Great Wall of China.
LAS CAFETERAS Friday, April 27 | 7:30 pm | $15–$39
Las Cafeteras create a vibrant musical fusion, with a unique sound that the LA Times has called a “uniquely Angeleno mishmash of punk, hip-hop, beat music, cumbia, and rock.” The band has performed with artists including Cafe Tacuba, the Los Angeles Philharmonic Orchestra, and Talib Kweli.
ec4arts.org | 425.275.9595
Marketing & promotion of Edmonds Center for the Arts is made possible, in part, by assistance from the Snohomish County Hotel-Motel Tax Fund.
FEBRUARY 2018 THE HERALD BUSINESS JOURNAL 23
ECONOMIC DATA PUD retail electricity use, kilowatt hours
Snohomish County PUD connections
New vehicle registrations
Average gas price (regular, unleaded
Boeing stock price
“We chose EvCC.” — Mikayla Monroe and Daniel Doran, OceanGate, Inc. In high school, both Mikayla Monroe and Daniel Doran chose EvCC’s ORCA (Ocean Research College Academy), for Running Start classes, as a foundation for their future careers. “ORCA’s location at the Port of Everett, with its own research vessel, was an amazing opportunity,” enthuses Mikayla. Both worked a summer with OceanGate, Inc., a private submarine company for business and research. Mikayla also attends Western Washington University, majoring in marketing, and Daniel is a computer science and software engineering major at the University of Washington at Bothell. “EvCC gave me a strong science, technology, engineering, and math foundation,” says Daniel.
Everett Community College does not discriminate based on, but not limited to, race, color, national origin, citizenship, ethnicity, language, culture, age, sex, gender identity or expression, sexual orientation, pregnancy or parental status, marital status, actual or perceived disability, use of service animal, economic status, military or veteran status, spirituality or religion, or genetic information.
Read about EvCC alums at EverettCC.edu/Alumni
24 THE HERALD BUSINESS JOURNAL
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