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TABLE OF CONTENTS

DAN BATES / THE HERALD

Dr . Martin Holland was hired at Providence Regional Medical Center to remake its neuroscience program .

COVER STORY Providence Regional Medical Center Everett aims to beef up its neurosurgery, neuroscience program, 6-7

BUSINESS NEWS A look at the merger between The Everett Clinic and DaVita . . . . . . . . 4 Swedish Edmonds is finishing its $63.5 million ER expansion . . . . . . 5 Everett Clinic opens new Comprehensive Pain Center . . . . . . 8 Health care professionals often overlook advantages of MBAs . . . 9 New personalized care teams to help people with multiple, chronic diseases . . . . . . . . . . . . . . . . . . 10-11 Rodland Toyota celebrates 50 years with brand . . . . . . . . . . . . . . . . . . . 12

Chemist builds business as glassmaker in Arlington. . . . . . 13-14 FastSigns franchise owner enjoys new challenge . . . . . . . . . . . . . . . . 15 BelleWood Acres finds success in Lynden . . . . . . . . . . . . . . . . . . . . . . 16

BUSINESS BUILDERS Tom Hoban: Why Potala failure would be bad for Everett . . . . . . . 18 James McCusker: When it’s time to tell your boss no . . . . . . . . . . . . . . 19 Andrew Ballard: Competition isn’t only reason customers leave . . . . . 20 BUSINESS BRIEFS . . . . . . . . . . . 21 PUBLIC RECORDS . . . . . . . . . . . 22 ECONOMIC DATA . . . . . . . . . 24-25 BUSINESS LICENSES . . . . . . . 26-27

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Contributing Writers: Deanna Duff, John Wolcott, Jocelyn Robinson, Patricia Guthrie, M.L. Dehm, Sharon Salyer Contributing Columnists: Tom Hoban, James McCusker, Andrew Ballard Publisher Josh O’Connor 425-339-3007 joconnor@soundpublishing.com

COVER PHOTO Dr. Martin Holland joins Providence Regional Medical Center Everett to help transform the neuroscience program. Dan Bates / The Herald

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CUSTOMER SERVICE 425-339-3200 — Fax 425-339-3049 customersvc@heraldnet.com Send news, Op/Ed articles and letters to: The Herald Business Journal, P.O. Box 930, Everett, WA 98206, or email to businessnews@ heraldnet.com. We reserve the right to edit or reject all submissions. Opinions of columnists are their own and not necessarily those of The Herald Business Journal. 1397272

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HEALTH CARE NEWS

5 questions on Everett Clinic merger By Sharon Salyer Herald Writer

The Everett Clinic announced plans last month that it would merge with DaVita HealthCare Partners, a major healthcare company based in Denver. Founded in 1924, The Everett Clinic is the state’s largest independent medical group, serving more than 318,000 patients in

Snohomish and Island counties. It has just more than 2,000 employees and is Snohomish County’s fourth-largest private employer. If the merger goes through, The Everett Clinic will join forces with a much larger company that has 65,000 employees, operating physician groups in six states and more than 2,000

kidney dialysis centers nationally. The proposed merger is part of a wave of consolidation in heatlh care organization, locally and nationally. Over the past several years, Snohomish County’s three independent hospitals — in Edmonds, Monroe and Arlington — joined with larger healthcare organizations. Two of the largest health

care organizations in the Puget Sound region, former rivals Swedish Health Services and Providence Health & Services, joined in 2012. Here are five questions and answers about what The Everett Clinic merger means for the businesses as well as patients: Why is this deal happening? The Everett Clinic is

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making the move with an eye to the future. Rick Cooper, the clinic’s chief executive officer, said that the idea of joining another health-care organization came as the clinic was developing its fiveyears business plan. He believes The Everett Clinic can double in size by 2020. One of the first steps in the expansion plan, he said, is building a new clinic on the former Emery’s Garden site on 164th Street SW in Lynnwood. And the clinic is interested in expanding to new markets such as Shoreline and Mountlake Terrace. What’s envisioned are services similar to those now offered at the Smokey Point office. The $24.6 million, 60,000-squarefoot building there, The Everett Clinic’s largest satellite office, opened in 2012. Joining with DaVita gives The Everett Clinic the resources to take on such an ambitious plan. Was DaVita the only suitor for The Everett Clinic? No. Once they decided to merge with another company, The Everett Clinic representatives with 16 businesses. That was later narrowed to three national and regional organizations. Cooper declined to identify them, citing confidentiality agreements. Part of the deal with DaVita is that The Everett Clinic would continue to be a physician-led organization. What can you tell us about DaVita? It began as a company providing kidney dialysis. DaVita HealthCare Partners has two divisions. DaVita Kidney Care provides dialysis services to 184,000 patients through 2,210 centers in the U.S. and 96 centers operating in 10 countries internationally. DaVita currently operates 10 kidney dialysis centers in Washington, including a joint venture with The Everett Clinic.

The other division, HealthCare Partners, manages and operates medical groups and affiliated physician networks in Arizona, California, Nevada, Florida, New Mexico and Colorado, caring for 826,000 patients. The company underwent its own major expansion in 2012 when DaVita paid $4.42 billion for HealthCare Partners. Bloomberg Business reported that DaVita, a publicly traded company, had more than $11 billion in revenue last year. The New York Stock Exchange symbol is DVA. The company has made headlines with several major lawsuits. Earlier this year, DaVita HealthCare Partners agreed to pay up to $495 million to settle a whistle-blower lawsuit accusing the company of defrauding the federal Medicare program of millions of dollars, according to the Denver Post. The company, which said it did not admit any wrongdoing, has settled its third whistle-blower lawsuit since 2012, with payouts totaling nearly $1 billion, according to the Post. What will patients notice? Very little, Cooper said. The Everett Clinic will keep its name and continue to be led by a physician board. Patients should see little difference either dealing with their doctor or their insurance. Is this a done deal? No. It must first be approved by The Everett Clinic’s 250 physician shareholders. The Everett Clinic’s proposed merger is expected to be reviewed by the Federal Trade Commission to see if it raises any antitrust issues. The state Department of Health also might take a look as well to see if any additional licenses are needed. Final approval could come early next year.

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Putting finishing touches on the ER Swedish Edmonds’ $63.5 million addition opens in a month By Jim Davis

The Herald Business Journal Editor

EDMONDS — Swedish Edmonds CEO Jennifer Graves wears a hard hat and safety vest as she walks through her hospital’s still-under-construction expansion. “It’s amazing how much it changes in just a week,” Graves said. “It’s kind of phenomenal.” The $63.5 million project is the largest expansion in 40 years for the hospital and it’s coming together quickly. The 77,000-square-foot addition is scheduled to open Nov. 10, on time and on budget. The expansion will bring a new emergency department aimed to help people get in and get treated quicker. The project also includes an already-finished parking garage and a new imaging department and observation area, scheduled to open next year. And the project aims to increase the profile for the former Stevens Hospital. “At times, I’ve been at community events and people don’t even know there’s a hospital here in Edmonds,” Graves said. “I’m hoping this raises the visibility of our location a little bit.” Swedish Medical Ser-

PHOTOS BY DAN BATES / THE HERALD

Walking around on stilts, Todd Vranich of Expert Drywall finishes seams in the ceiling of the huge new Swedish Edmonds Emergency Department in early September.

Swedish Edmonds CEO Jennifer Graves talks about some of the advantages, including recovery time, that will benefit patients in the new ER.

vices took over management of Stevens Hospital in 2010 and promised at the time to meet the needs of a growing community. Since then, Swedish — which merged with Prov-

idence Medical Group in 2012 — has spent millions upgrading equipment and facilities in Edmonds. A $12 million electronic medical record system went live in 2012. The $11

million Swedish Cancer Institute on the 18-acre campus was completed in 2013. And now this expansion, the biggest hospital construction project currently under way for the Swedish-Providence system in the region. Swedish is installing quality programs that will benefit the health of people who live in south Snohomish County, said Edmonds Mayor Dave Earling. And the expansion will bring jobs to the area not only with Swedish Edmonds, but medical practices that will be tied to the hospital, he said. “It’s really inspring to see a large corporation

come in, clearly define what their intentions are and then produce,” Earling said. While the new emergency department is not much bigger than the one it’s replacing — 28 exam rooms compared to 22 — the new space is designed to modern medical standards. A wide, sweeping driveway with a water wall that will be 20 feet wide and 15 feet high will greet visitors. The emergency department features a 7,600-square-foot lobby with floor-to-ceiling glass panels to bring in natural light. A second entrance for ambulances is built at the back of the expansion.

“We’ve worked to separate the flows,” Graves said. “So patients who are coming in who are ambulatory or walking have one way to enter and it’s a little bit separated from people who might be coming in with more serious illness or trauma.” One of the advantages of the new emergency department is it has special rooms for psychiatric and behavioral health patients built for safety, Grave said. The hospital is keeping the entire second floor of the addition as shell space while it determines the best use for the space. “It’s built to put whatever we want in here construction-wise,” said Micah Dolan, the project manager consultant with Dolan Associates. The hospital staff is still talking internally about what to do with the space. “I’m hopeful by next summer we’ll have all the information we need to make a decision,” Graves said. “And then we’d need to start the process of design and funding for a build out.” While building a project of this size has been a challenge, Swedish Edmonds has been able to rely on the experience of health care providers and administrators within its own system, Graves said. “We’re fortunate in the Swedish-Providence system — we have more than 30 hospitals — we can look internally for best practices and across the system,” Graves said. “We’re very good about sharing information about what has worked or what isn’t working.”

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COVER STORY

Charting course for Providence New neurosurgery chief joined Navy at 43, sets sight to remake program in Everett By Jim Davis

The Herald Business Journal Editor

A

Marine Corps flag hangs in the office of Dr. Martin Holland, a gift from a former patient. A camouflage backpack sits on top of a filing cabinet. A picture of his daughter giving a salute cycles through his screen saver. Holland’s past is reflected in his fourthfloor office at Providence Regional Medical Center Everett’s Colby Campus. A decade ago, Holland was the head of neurotrauma at the University of California San Francisco — a surgeon with years of experience and training — when he quit at the age of 43 to enlist in the Navy. He figured that head injury was the signature injury of the Iraq War. He had spent a decade working in neurotrauma. With his expertise, maybe he could help. Plus, he loved the military. “I love the formality of the service, I really do,” Holland said. “I love the, ‘Yes, sir, no sir,’ and the ‘Yes, ma’am and no, ma’am.’ To me, there’s something comforting in that. I like the idea of learning how to be a leader, what it takes to be a leader. There’s a difference between Captain Bly and Captain Cook in leadership styles.” Now out of the military, Holland joined Providence in Everett this summer to serve as the chief of neurosurgery and the neuroscience program. While his office reflects where he’s been, it also shows where Holland wants to go. Two whiteboards in his office lay out how he wants to transform Providence’s neuroscience program. He is here to help make Providence the go-to place for patients with strokes, brain tumors and other head trauma in northwestern Washington. Or, as Holland puts it, the idea is that “Seattle would take of their own and we would take care of our own up to the border of Canada. “The freeway between here and Seattle is getting increasingly congested and a lot of patients don’t want to go down that route,” Holland said. “This is a pretty easy access.” And that fits with the larger vision for Providence, which has moved from a large community hospital to a regional referral center for northwest Washington, said Joanne Roberts, the hospital’s chief medical officer. One of the goals is to beef up neurosurgery and neuroscience, to a point where the hospital becomes a national leader in that care. “We’ve had a lot of really strong neurosurgeons over the years,” Roberts said.

DAN BATES / THE HERALD

Dr. Martin Holland is the new chief of neurosurgery at Providence Regional Medical Center Everett. He made the pitch to the hospital to expand the neuroscience program.

“To me, there were two groups that had a code — one was the military and the other were physicians, with the Hippocratic Oath.” — Dr. Martin Holland “But I think this is the first time we’ve had our neurosurgeons perform as a team.” ■■■ Holland, 53, comes from a family of soldiers. His father attended West Point, as did his grandfather, who served as a colonel on Gen. Douglas MacArthur’s staff in the Pacific during World War II. His grandmother worked as a cadet hostess at the military academy and set up many cadets with their future wives. (She’s buried at West Point. His grandfather and a couple of uncles are buried at Arlington National Cemetery.) Holland was born in Mexico City, where his maternal grandfather was a physician in the Mexican army. Holland was raised with his family in San Diego. He knew at age five that he wanted to go into medicine. “I read all the King Arthur books,” Holland said. “I loved the idea of the code of chivalry — there was something about it that was very appealing to me. To me, there were two groups that had a code. One was the military and the other were

physicians, with the Hippocratic Oath.” After he graduated from high school, Holland attended Stanford University, where he joined the swim team as a walk-on. He went on to medical school at the University of Michigan, with his twin sister, who went on to be a pediatrician. He served his residency at UCLA, where he met his wife, Ping Chow, who was becoming an interventional cardiologist. In 1997, Holland went to work at the University of California San Francisco, where he spent years in the operating room, eventually becoming director of neurotrauma, performing surgeries on patients who have suffered head and brain injuries in auto accidents, falls or even shootings. “In my world, it’s not only an honorable profession, but it’s where you test yourself as an individual,” Holland said. “The second you put the blade on the skin, you have crossed a bridge that you can never uncross.” Holland was working as part of a team to remake how neurotrauma was handled in the city of San Francisco when Sept.

11, 2001, happened. At the time, Holland wanted to quit to join the service, but he felt he couldn’t leave the project he had just embarked on. By 2005, Holland felt the program was launched, so he left to enlist. “I joined the Navy primarily because I wanted to deal with Marines,” Holland said. “I just like the Marine Corps, and there’s a lot about the Marine Corps that I feel fits with my mindset. The Marine Corps doesn’t have its own medical corps. The Navy is the Marines’ medical corps.” Chow was supportive of her husband’s decision. She knew he had always wanted to join the military but hadn’t had the time or opportunity. What happened on Sept. 11 affected everyone deeply — or should have, she said. “America is still the land of opportunity,” Chow said. “We have an obligation to serve that country. For Martin, the way he felt he could best serve the country was to join the Navy.” Holland attended the Navy’s six-week Officer Indoctrination School in Newport, Rhode Island, with sailors half of his age. There he learned the Navy fight song and the Marine Corps hymn. “It was kind of fun,” Holland said. “A lot of it was learning about the military courtesies and the traditions of the Navy.” There was also the physical aspect of military training. “I’m in pretty good shape,” Holland said. “Like I said, I swam in college and I continued to run. I had the second-best

OCTOBER 2015

run of everybody, and I did more pushups and sit-ups than all but one.” As part of the training, he and the other recruits needed to dive off an imaginary ship into a deep pool and make flotation devices out of their pants. “I felt very, very comfortable in the water,” Holland said. “Some people had never swum before. I thought it was crazy to join the Navy and not know how to swim.” He had wanted to be stationed in Iraq, but by the time he enlisted the Navy had moved all of its brain trauma operations to the U.S. and Germany. Holland was stationed in San Diego and loved the work, treating sailors and Marines coming back from the war with head trauma. He planned to spend the rest of his career in the military. But his wife still had a practice in the Bay Area, and living in separate cities was difficult for the family. When Holland was transferred to Germany for a prolonged tour, he realized it wasn’t a fit for his family. So after four years of active service, Holland left the Navy and was hired as an associate director at Trinity Mother Frances Health System in Tyler, Texas. The job was great, but the family never adjusted to rural Texas. “Obviously, I wanted to make my wife happy,” Holland said. “So we headed back to San Francisco.” In the Bay Area, Holland joined a former resident in private practice in Mountain View. He found the work uninteresting, doing very little involving patients with trauma, tumors or strokes. Often, he would work with a patient who would get a dire diagnosis and the

THE HERALD BUSINESS JOURNAL 7

“We’ve had a lot of really strong neurosurgeons over the years. But I think this is the first time we’ve had our neurosurgeons perform as a team.” — Joanne Roberts patient would leave for a nearby hospital with a more prestigious reputation. “It was disheartening for me to see a patient with a brain tumor that I knew I could take care of, and then I would see them in clinic and I would tell them that I think you would benefit from surgery,” Holland said. “And then two weeks later, I would get a letter from Stanford or UCSF saying thanks for the referral, this patient was operated on and is doing fine. I had never made a referral.” Instead, he was dealing with “back pain, neck pain, back pain, neck pain.” Holland trained many of the doctors who worked at UCSF, and that was frustrating. Then Chow saw a job alert about the head of neurosurgery in Everett. ■■■ Providence was looking for someone to lead a staff of four and a half neurosurgeons, someone who could take calls 24-7 for the emergency room and do consultations on the floor. Holland, who interviewed in January, made a pitch that the position should be much more. The way he saw it, the position should be in charge of everyone who deals with brain or nervous system disorders, not just the people doing the surgeries.

That included neuorologists — doctors who specialize in the nervous system who don’t perform surgeries — and rehabilitation specialists for people with strokes as well as potentially psychiatrists and psychologists. “I’m interested in building the right program and not just doing a bunch of surgeries, but really creating a neuoscience program, because then you can build on that, you can expand to movement disorders, to epilepsy programs, to headaches, to Alzheimers, to things that are not surgical in nature but will take care of the population,” Holland said. “So they bought it and they hired me.” Holland’s pitch fit with institutional goals for Providence Regional Medical Center Everett, Roberts said. “He told us what we need to do, and that’s what we needed to hear,” Roberts said. “After I interviewed him, I said, ‘This is the kind of guy that we need. He’s going to be hard for me to live with, but he’s going to make my life as an administrator difficult for the right reasons.’” Providence no longer considers itself just a community hospital. It seeks to serve the five counties of northwest Washington with a population of more than 1.25 million people. In the past, the hospital has performed routine neurosurgeries, while more diffi-

cult cases were referred to Seattle hospitals, Roberts said. Providence wants more of its departments to be modeled after its heart program, which enjoys a national reputation as a leader in innovation with strong outcomes, Roberts said. Holland can help lead the hospital in that direction, Roberts said, along with some younger neurosurgeons who have joined the staff. Holland thinks its going to take about six years to remake the neuorscience program at Providence. It involves developing protocols across the board for all the physicians and nurses, from the emergency department to rehabilitation. They also need to build an infrastructure, including education programs and even the website. And they need to recruit more staff, and the right staff, including more neurologists and rehabilitation specialists. To get the right people, it may include working with The Everett Clinic, which has strong neurologists, Holland said. It’s worth the effort. “If you’re going to build something, you need to build something big,” Holland said. “You don’t just want to cut yourself short, you don’t want to just be doing spine surgeries, you really want to take care of the entire patient.”

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Everett Clinic aims to better treat pain By Deanna Duff

For The Herald Business Journal

DAN BATES / THE HERALD

Everett Clinic Occupational Health Director, Dr. Dianna Chamblin, center, and pain specialists, Dr. Chris Merifield, left, and Dr. Alan Ng are readying Everett Clinic and prospective patients for the opening of a new pain center that will help people manage pain without overuse of opioids.

therapist. They will closely collaborate through regular, in-person team conferences. Treatment at The Everett Clinic model will be broad. Possibilities include prescription medications, individualized exercise programs, holistic methods and an increased emphasis on mental and emotional aspects. “Psychology plays a large part on top of what the patient is going through physically,” says Bill Kelleher, senior clinical psychologist with the Pain Center. “It’s almost impossible for a person dealing with chronic pain to avoid some level of depression.” Kelleher served 22 years in the United States Air Force working with injured soldiers. He helped establish pain management programs at numerous Air Force medical centers and worked as a civilian psychologist at Joint Base Lewis-McChord. Both individual and group therapy sessions are offered. Specifically, techniques such as mindfulness-based cognitive ther-

apy helps patients refocus on the present moment and away from pain and loss. “Sometimes something relatively simple makes a difference,” Kelleher says. “There was a woman with back pain and the first thing her husband asked every morning was how she felt. It came from good intentions, but unbeknownst to him it put more attention on the pain. Instead, he learned to kiss her on the forehead as a way of showing he cared.” Another primary goal of the Comprehensive Pain Center is addressing the overuse of opioids — prescription painkillers such as fentanyl and OxyContin. According to Dr. Gary Franklin, medical director at Washington State Department of Labor & Industries, prior to the late 1990s, opioids were primarily used for severe situations such as cancer, end of life and acute injuries such as fractures. “In Washington in 1999, lobbying efforts led to new rules that said no doctor would be sanctioned for prescribing any amount of opioids. They could hand

out bags of it and the medical commission couldn’t do anything,” Franklin says. “Many of the advocates were surrogates for drug companies.” Peter Sessum witnessed the results firsthand. Multiple doctors prescribed painkillers, which resulted in overlapping prescriptions. “I never use all of what’s given to me and stop as quickly as I can. I don’t want to deal with the long-term risks associated with narcotic drugs,” Sessum says. A 2015 National Institutes of Health study cited a high addiction risk and insufficient evidence that opioid use is effective for treating chronic pain. “A host of complications are related to these classes of medications. They can create other side effects such as increased falls, depression, sexual dysfunction and severe constipation,” Chamblin says. “There may be a role for continuing opioids in some patients (at the new center), but we’re hoping to use other interventions when possible and appropriate.”

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Peter Sessum wakes up and goes to sleep with a constant arthritic ache in his wrists. When pain flairs in his knees and hips, the 43-year-old Army veteran sometimes finds himself unable to walk. His military service included airborne jumps and infantry marches shouldering upward of 75 pounds. Chronic pain from injuries is a constant reminder. “I’ve already spent 13 days in the hospital this year with the worst pain I’ve ever experienced,” says the Mountlake Terrace resident who also suffers from ulcerated Peter Sessum colitis. “It’d be great to have someone overlooking pain maintenance, foreseeing problems and actually preventing them.” The Everett Clinic is poised to become a regional leader in pain management with its just-launched Comprehensive Pain Center. Open to all Everett Clinic patients, interdisciplinary collaboration encourages better identification and treatment of pain issues ranging from arthritis to migraines, back and neck problems, injuries, fibromyalgia and more. “We see the unfortunate consequences of patients suffering from chronic pain and how it severely impacts their quality of life,” says Dr. Dianna Chamblin, facility medical director for The Everett Clinic Comprehensive Pain Center and director of Occupational Health and Education. “I know we can and will do better for our patients.” A 2011 report by the Institute of Medicine, a division of the National Academies of Sciences, estimated that 100 million adults in the U.S. experience chronic pain. Efforts to launch The Everett Clinic Comprehensive Pain Center began in 2014. The team sought local input from experts at Group Health Cooperative and the University of Washington Medical Center, home to the nation’s first multidisciplinary pain clinic founded in 1961. The Everett model includes two physicians specializing in pain management, a clinical psychologist and physical

OCTOBER 2015

THE HERALD BUSINESS JOURNAL 9

Health care calls for business savvy MBA program offers skills needed by health care professionals By Jocelyn Robinson

For The Herald Business Journal

A master’s degree in business may seem like an odd education for a nurse, but for Amanda Crain it was a perfect fit. Crain, the director of nursing services at the Puget Sound Kidney Centers, is in her final quarter of earning an MBA from Western Washington University’s Weekend MBA program. Crain earned an associate’s degree in nursing in 2003 and immediately went to work at the Puget Sound Kidney Center. She started as a floor nurse, moved into a direct care manager position a few years later and eventually became director of nursing services. She went back to school and earned her bachelor’s degree in nursing. A potential job promotion opened up at the Puget Sound Kidney Centers, but Crain faced an obstacle — she didn’t have an MBA. Health care has become extremely regulated. Combined with benchmarks on quality the centers must meet, the business side of nursing has become more complicated. “It’s really gotten us to think about the cost of care and trying to be efficient but still give good care,” Crain said. “It’s challenging.” Crain enrolled in WWU’s Weekend MBA program, which is offered through the University Center on Everett Community College’s campus. The curriculum offered in Everett mirrors WWU’s evening MBA program in Bellingham. Both are two-year programs aimed at working adults. Kati Johnson, the associate director of WWU’s MBA program, said the parttime program attracts students from a variety of backgrounds. “They’re all working professionals that are embedded in their organizations,” Johnson said. “They’re already in a mid-management type role and are looking to take that next step.” In today’s job market, many people may

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DOUG RAMSAY / FOR HBJ

Puget Sound Kidney Center director of nursing services Amanda Crain sits in on a lecture during a weekend Master of Business Administration course at Everett Community College offered through Western Washington University.

want to get their MBA but aren’t willing to leave their jobs to return to school fulltime, said Johnson. “But for folks who are working and wanting to take steps to advance in their industries, a part-time program can be a really nice fit,” she said. “We’re offering something you really can’t get in that area unless you’re willing to commute into Seattle.” The first year is strong on the fundamentals of business — classes in accounting, finance, statistics and economics. “Once you have those foundations built, then you will work at looking at those from a managerial perspective and putting all the pieces together,” Johnson said. Crain appreciated the management

aspect of the program. “I really was expecting all these finance and business classes and I was very surprised and glad to see so much emphasis on good leadership and good stewardship,” Crain said. “I think that’s what I enjoyed the most.” Only two courses are offered each semester; classes in Everett are held in eight-hour blocks every other Friday and Saturday. “It’s the only way I think I could have done that,” said Crain, who is married with two young children. Anything more than two classes would probably be impossible to manage, since most students are juggling full-time jobs and school, assistant professor Burak Dolar said.

An MBA can be beneficial to people in a variety of industries, said Dolar, who teaches accounting. “As long as you’re in a decision-making position in a company, you have to understand the basics of business,” Dolor said. “You might have the brightest idea as a marketing person, but if those ideas don’t make financial sense, they’re not going to take you seriously.” For Crain, getting her degree in Everett was a familiar experience: She earned her associate’s at Everett Community College and her bachelor’s through the University of Washington at EvCC. “I’ve gotten three different degrees from three different colleges in one place that’s 15 minutes from my house,” she said. “It’s been amazing.”

10 THE HERALD BUSINESS JOURNAL

OCTOBER 2015

Catering health care to individuals Personalized Care Team aims to solve often complex needs By Deanna Duff For The Herald Business Journal

Sometimes a smile tells Dr. Emily Savage as much about a patient’s progress as the chart notes. As part of The Everett Clinic’s new Personalized Care Team that launched in May, Savage, a general internist, now has more time to interact with patients and collaborate with colleagues to customize care. One success story: a middle-aged woman with a history of substance abuse, anxiety and chronic pancreatitis. The team — which includes doctors, social workers, health coaches, a behavioral health practitioner, pharmacists and more — combined resources to address her challenges. “She was so open and ready for help and support,” Savage says. “These patients are just like us and you can relate to many of their issues. We built trust rapidly and she’s been doing really well all summer. I see her in the hall smiling and it fills me with joy.” The Everett Clinic began an institutional review in 2014 to address how to

COURTESY PHOTO

Dr. Emily Savage, foreground, is part of the Personalized Health Care team along with health coach Brittani Burns, from left, medical assistant Ashley Larsen and Dr. Shelly Finn.

reshape itself to better meet the needs of different patient populations, and to address cost issues. “The national statistic, which holds true in Washington, is that the top 5 per-

cent of patients — those with complex cases, the frail and elderly — account for 50 percent of all healthcare costs,” says Dr. Erica Peavy, executive medical director for transformation at The

Everett Clinic. “We recognized that we needed a more intensive care model and a team specifically designed to meet their needs.” The result was the Personalized Care Team.

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Unique features include the incorporation of home visits; health coaches to help patients navigate everything from scheduling to insurance; longer appointment times; and close cooperation to cohesively treat needs from medical to mental, social and financial. “The one-size model just doesn’t fit everyone,” Peavy says. “Health care isn’t so different from other industries, such as banking and travel, that experienced transformations to better meet the need of their customers. Now it’s our turn.”

Simplifying the complex Since the spring, the new team has enrolled 250 patients and anticipates accepting 1,200. The majority of patients are over 60 years old. The Everett Clinic developed a computer algorithm, which identifies potential patients based on having multiple conditions, medications and specialists. Providers also make referrals and patients can ask for the service. “In the U.S., more patients are living longer, but with multiple, chronic diseases,” Savage says. “We’re often responding mainly to acute needs, but that’s not as effective overall for complex patients.” Initial intake appointments are 60 minutes, sometimes upward of 90 minutes as the team reviews information with the patient. “I’ve been on the hamster wheel of the clinic schedule where the day is booked solid with patients every 15 minutes. That doesn’t allow any flexibility,” Savage says.

“We’re finding more and more that the medical issues oftentimes have so little to do with the actual medical issues.” — Brittani Burns “It’s a wonderful and unusual experience to now have patients saying they need to wrap things up because it’s been so long!” Common conditions of their patients include arthritis and musculoskeletal pain, diabetes, heart conditions, the impact of long-term substance abuse and mental health issues. Medications are frequently an issue, with some patients taking more than 20 prescriptions daily. The team includes a dedicated pharmacist who reviews every patient chart. “It’s good to have a second pair of eyes,” says Trena Simek, the team’s pharmacist. “There is a lot to cover during a doctor’s appointment and limited time. A team approach allows me to pick up on things a physician can’t always focus on because they’re treating more urgent issues.” Simek evaluates high-risk medications, interactions and side effects. Patients who are on long-term prescriptions may need dosage adjustments as they age. Equally important, Simek reviews overthe-counter drugs, herbal preparations, vitamins and home remedies. She cites the example of iron and calcium supplements, which can be beneficial. However, if not taken at the right time, they can prevent the absorption of other medications. “I want to be a resource to help patients

make decisions that are actually helping them,” Simek says.

Beyond the stethoscope Brittani Burns, the Personalized Health Care health coach, was initially unsure why a patient with congenital heart failure was not following up with needed cardiology appointments. After multiple conversations, the patient shared that she had difficulty understanding the doctor. Burns accompanied her to the next appointment and facilitated communication. “It was something relatively small and certainly fixable, which shouldn’t get in the way of proper care,” Burns says. “However, sometimes those conversations won’t come up in the course of a clinic visit.” The health coach is a non-clinical member of the Personalized Care Team. Burns oversees 100-200 patients and facilitates everything from making appointments to navigating insurance issues, connecting individuals with community resources and accompanying them to appointments as needed. “We’re finding more and more that the medical issues oftentimes have so little to do with the actual medical issues,” Burns

THE HERALD BUSINESS JOURNAL 11

says. “Some of it is social, financial, emotional. Moving forward, the best way for healthcare to succeed is helping change lifestyles.” The social worker deals with issues ranging from housing to domestic violence. Savage recounts an instance of a patient fearing for herself and children due to a family member’s illegal activities, which the social worker helped successfully resolve. “I was increasingly disturbed by the large amount of non-medical issues that I felt ill-equipped to handle, but impacted medical care,” Savage says. “I’m not a social worker or psychologist and I knew I needed to collaborate with a larger group in order to find solutions.” Home visits are an option for all members of the team, which Burns describes as “a good way to see what’s really going in someone’s actual environment.” “I think we went through a period where we were very focused on centralized care, but other countries such as England, France and Ireland still have robust home care programs,” Peavy says. Health care institutions moved away from home visits under the assumption that it was not cost effective. However, there is evidence that, for some patients, expanding the model of care may save money in the long term. “Seeing a patient at home and offering preventive care might cost less than having an infection turn into a catastrophic issue,” Peavy says. “Why not do a better job of translating costs into better outcomes for everyone?”

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OCTOBER 2015

Rodland reaches milestone with Toyota By John Wolcott

For The Herald Business Journal

History abounds at Rodland Toyota in south Everett. As a family business, the auto dealership’s roots stretch back 103 years when Norwegian immigrant Sig Follestad launched the original enterprise in 1912. Wally Rodland joined the business in 1935, pumping gas. He worked his way through every job in the dealership and acquired ownership of it in 1962. That same year, his son, Buzz Rodland, was hired to pump gas and do a variety of jobs, eventually following his father’s footsteps working everywhere in the business and becoming president in 1985. And this year, the auto dealership is celebrating a significant milestone: 50 years as a Toyota dealership. “In the early years, when my father, Wally, decided to accept a Japanese offer of a Toyota dealership, no one wanted to buy a Japanese-built car,” Buzz Rodland said. Over the years, Toyota as a brand developed a stronger reputation. And Rodland Toyota has represented that brand in Everett. It’s worked out well for both the car company and the local business. The dealership moved from downtown Everett to its current location at 6816 Evergreen Way. “We kept getting busier and busier.” All of that business led to four major

JOHN WOLCOTT / FOR HBJ

Rodland Toyota of Everett is celebrating 50 years as a Toyota dealership. The leadership team includes owner Buzz Rodland, left; Rodland’s daughters, Lindsay Crow, director of operations, and Allison Rodland, advertising and media director; and Greg Leonard, general manager.

remodels and expansion projects at that site, including a recent $4 million renovation that spanned two years, creating a 72,000-square-foot building by taking over the adjacent site of the former Safeway grocery, and expanding the dealership’s service bays from seven to 35 hoists, as well as showcasing more cars and trucks. Keeping employees happy is as important to Rodland as keeping customers satisfied, which is why the remodeling included adding 25 skylights above the

service areas to make the work environment more comfortable for mechanics. Employees once had to open heavy service doors by hand, he said, but now five automatic high-speed Rytec doors have been installed, another major improvement for employees. As for future growth, Rodland said, “We continue to buy land but we already have room in our lower service bays to add more hoists when we need them, so we’re set for a while.” The company’s major expansion in

2013 was rewarded by Toyota with an assignment of an additional 800 vehicles for its lot and showroom. Buzz Rodland and his wife, Carol, married for 38 years, have two daughters and three grandchildren. Both of the daughters, Allison Rodland and Lindsay Crow, work at the business, too. “I handle advertising, traditional media and social media outlets, including Facebook and Twitter,” Allison Rodland said. “The really important part is where customers share their stories in their own words. We’ve had 1,000 reviews already on Yelp and Google. We’re finding endorsements on sites we never knew existed.” Crow, the director of operations for the business, is involved “in all departments, working with managers and coordinating activities,” she said. Last January, Greg Leonard signed on as general manager of the business. “Car sales and servicing is a real people business so it was important that both Buzz and I have common visions for the business and common values,” he said. “It’s very important to me that we protect the legacy of the business, always seeking opportunities to make it grow and improve services even more.” Rodland Toyota has a heart, too. Rodland and the company’s 137 employees raised $56,000 for United Way of Snohomish County in 2013 and all of them also support several local nonprofits.

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THE HERALD BUSINESS JOURNAL 13

Glassmaker finds home in Arlington

By Jocelyn Robinson For the Herald Business Journal

At the age of 57, Momka Peeva left her native Bulgaria and immigrated to the United States to be closer to her granddaughter. She didn’t speak much English, didn’t know how to drive a car and struggled to find a job. More than 20 years later, she’s become a wellknown name in the glass industry, owning Momka’s Glass in Arlington. Peeva is a chemical engineer and has a master’s degree in the technology of glass. “I know very well the

PHOTOS BY GENNA MARTIN / THE HERALD

Momka Peeva, 78, heats up a rod of borosilicate glass in her workshop to show the color change as it oxidizes. As a glass chemist, Peeva develops and makes a wide array of colored glass for glass artists to use in their work.

chemistry of glass,” she said. In fact, she knows it so well, she wrote a book in

1993 — “Technology of Glass” — that she said is still the standard text in Bulgaria today.

She was the director of a technical high school in Bulgaria and was a contributor to the Bulgar-

ian Institute of Glass and Ceramics. Her work in Bulgaria focused more on soft glass,

not the colored glass rods she’s known for today. Glass can be separated into two categories — hard glass and soft glass. Soft glass is the type likely found in windows or wine glasses. Hard glass is frequently used in cookware because it can withstand higher temperatures. Both kinds of glass are used in the art world. Blown-glass sculptures, like those by Dale Chihuly, use soft glass. Hard glass is often melted over a flame and used in everything from glass beads to pipes to ornamental art. “(Hard glass) is kind of like Play-Doh,” said Igor Peeva, who is Peeva’s son and helps with marketing. “It has that consistency when you melt it.” Peeva works with borosilicate glass, a hard glass more commonly known by one of its trade names, Pyrex. She creates colored Continued on Page 14

1416063

Bulgarian chemical engineer finds beauty, profit in glass

14 THE HERALD BUSINESS JOURNAL

OCTOBER 2015

Continued from Page 13

boro glass rods that are about 10 to 20 inches long and about the thickness of a pencil. Her specialty is creating different colors of boro glass, which she developed for a company in Portland, Oregon, soon after she immigrated to the United States in 1993. Before Peeva came along, the company’s color options were limited. “They only had blue, dark green,” Peeva said. “I developed the bright colors.” But Peeva felt her efforts at the company were unappreciated, and she eventually struck out on her own, starting Momka’s Glass in 2004. She brought her son, Geo, a mechanical engineer, over from Bulgaria to help with the business. “We named it Momka’s Glass because the people who use the colors I did for another company, they know my name,” Peeva said. “The artists could recognize who’s doing the good color.”

Glass artists who use Momka’s glass in their work send her presents of creations they have made with it. For instance, this marble was created by local glass artist John Kobuki.

Peeva named this multicolored glass type “Gypsy Queen.” It include eight colors.

Momka’s Glass did well in its early years and they added four more employees. But business dropped

when the financial crisis hit in 2008, and the extra employees were laid off. Peeva was also struggling to maintain the business

while paying higher rent on a shop in Lynnwood. “We started to look for a cheaper place and my son Geo found a house and shop and big property in Arlington,” Peeva said. “We started to do glass in our own shop.” While they bring in part-time help every once in a while, it’s mostly just Peeva and Geo creating the glass rods. They offer more than 90 products in colors ranging from Caribbean Coral to Scarlet

Pink to Plum Harvest. The boro glass industry on the West Coast has grown considerably in recent years, especially with the legalization of marijuana, Igor Peev said. “A lot of what people make out of boro glass are smoking accessories,” he said. Many of Momka’s Glass’ loyal customers are women who are artists and Momka’s Glass’ new website features an exclusive showcase on “Women

in Boro.” Igor Peev said they’ve received more than a dozen submissions for the showcase. The company is trying to highlight women’s participation in the field, but also Peeva’s role as a woman in the glass industry. “She basically managed to build a business and establish herself as someone in the industry who’s really contributed to the growth of the industry,” he said.

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THE HERALD BUSINESS JOURNAL 15

FastSigns changing with the times By M.L. Dehm

For The Herald Business Journal

M.L. DEHM / FOR HBJ

FastSigns franchise owner Dan Wilson did not know all of his company’s offerings when he bought the business with his wife Lisa last year.

a more diverse customer base with a variety of signage and graphics needs. One of those customers is Sean Barnard, a supervisor at a large maintenance service company in Bellevue. Barnard purchased graphics and installation services from FastSigns for his company’s fleet of industrial trucks located in Bellevue and Lynnwood. He’s also purchased aluminum signs for his company. “They have been invaluable with their services,” Barnard said. “They were very flexible with accommodating our schedule to include working weekends and after hours. They even installed graphics on three of our trucks in Anacortes on a weekend.” Graphic design is a side of the business that Wilson would like to see used more often. FastSigns is a chain with 575 franchises in nine different countries. The company was founded in Dallas, Texas in 1985. The company prides itself on being able to help customers create and promote their brand. It takes special skills not only to create these graphics but also to communicate effectively with customers to ensure they are getting the look they desire. Often customers don’t know what they want, Wilson explained, or they only have a vague idea of what they think would look good. It’s the job of a graphics

designer to draw out what it is the customer really wants and then providing that service or look. It can be a challenging job. “They may say they want a banner but they

don’t really want a banner,” Wilson said. “They want vinyl on their windows. They just think of a banner as something to go along the length of a building.”

boards where you can write on the board but require no projectors or messy markers. “You don’t need to have an extreme amount of training to use it,” Wilson said. Wilson hopes that more businesses will come and look at what’s new and what he can do for them. He already serves a number of companies and corporations, both large and small, from insurance companies to grocery stores. He’d like to see even more retail and aerospace customers come his way. When asked if he missed the oil industry, Wilson shrugged. He spent half of his life as a geologist in the field but he doesn’t miss the stress. In fact, he finds a lot of satisfaction from FastSigns. “It’s been a good life change for me,” he concluded.

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The artistic side is even more subjective and harder to communicate. This is why Wilson made a few personnel changes when he took over and why he believes that good communication skills and customer service skills are so important. Something else he feels is important is staying on top of technology and being able to give his customers the best he has to offer in digital graphics and digital signage. This technology features animation, video and sound to catch a customer’s eye. It’s easily changed and can display multiple messages. “The future of signage is digital signage,” Wilson said. “If you’re not in it now, you’re not going to be in business five years from now.” Wilson also likes the digital white boards his company offers. They’re like education white

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OCTOBER 2015

Apples on soggy side of Cascades By Patricia Guthrie

For The Herald Business Journal

Pruning, picking and packing nearly 32 acres of apples makes for long days and hard work for John and Dorie Belisle, a former Florida couple who decided to turn a chunk of fertile valley soil into an orchard near Bellingham 20 years ago. They quickly learned that apple season is gone in a flash. “Two months, it’s over,” says John Belisle as he gives a tour of perfectly aligned rows of trees laden with 21 varieties of apples — many of them grafted into unique blends and flavors. Called BelleWood Acres, at 6140 Guide Meridian in Lynden, six miles outside of Bellingham, the farm has become a popular year-round destination for families wanting to ride the “Apple Bin Express,” an eight-seat bin cart ride pulled by a bright blue tractor, and for it’s mosaic of fall colors come to life on pumpkin, squash, sunflower and corn fields. Wait a minute. Apples growing in this side of the Cascades? It’s the other side of the mountains — in Eastern Washington — where apples, cherries, apricots, peaches and many other fruit grow by the tens of thousands of acres. But there is one apple variety called Jonagold that grows well in cooler climates. “Eastern Washington was looking for Jonagold growers on the west side of Washington because Jonagolds like the maritime climate we have here,” Dorie Belisle explained. “We had packing houses that wanted our fruit so we decided to learn how to be the best grower around.”

PHOTOS BY DIANE GUTHRIE / FOR HBJ

Apples grow on the BelleWood Acres in Lynden. The farm is one of the few apple farms west of the Cascades.

BelleWood Acres The apple orchard in Lynden has become a year-round destination. It is open10 a.m. to 5 p.m. daily. For more information, go to www.bellewoodfarms.com or call 360-318-7720.

Car parts to apple crates Former owners of an automobile repair shop in Florida, Dorie and John Belisle moved to Washington with four adult children who soon followed various pursuits and careers of their own. In 1995, the couple purchased a 30-acre former dairy farm and planted their orchard. The farm has grown over the years to 61 acres total, half planted with apple trees, and to 25 year-round employees with an additional 40 hired during harvest season, which peaks in October. Seasonal activities and sales — such as Christmas trees and wreaths — keep BelleWood Acres hopping during Thanksgiving and Christmas, while beautiful blossoms are featured in spring and early summer. Needing steady year-round income, the Belisles decided to liquify and diversify three years ago. Today, a tasting room and distillery are a four-season draw for the over 21-crowd wanting to belly up at BelleWood Distilling, the farm’s liquor-making operation. While sipping shots at the bar, visitors learn how BelleWood apples end up in bottles of vodka, gin, brandy and it’s newest liquid creation, pumpkin spice liqueur. “It takes 30 pounds of apples to make a fifth (bottle of liquor),” Dorie Belisle says

John and Dorie Belisle moved to Washington 20 years ago and started the orchard that would come to be called BelleWood Acres.

as she deftly pours a small shot of gin for a customer. (Ask for the recipe and she’ll hand you a small tray of seven botanical herbs, including juniper, angelica root and orange peel to sniff and whiff. But she won’t reveal in what proportions the potions are infused into the liquor.) Head distiller Jesse Parker describes distilling as a natural extension of fruit orchards. “They’re like the recycling unit on a farm. Whatever you have left over, you turn it into spirits,” says Parker, 24. BelleWood Distilling sells three vodkas, two brandies, one gin and a pumpkin spice liqueur. “We’re always perfecting,” Parker said, adding that he’s sure to write down any tinkering that goes in the tanks — a lesson learned the hard way. “When we distilled our first batch of gin, we added random amounts of several ingredients,” he recalled. “People loved it and we sold 400 bottles. But we really didn’t know how to make it again. We tried and tried but we

never could repeat it exactly.”

Matches made in heaven Lined up in the cafe are boxes and boxes of “Grandma’s Handmade U-Bake pies” — apple, blackberry, blueberry, strawberry/rhubarb and honey-roasted peanut butter chocolate silk. The grandma behind the name is the mother of Dorie Belisle who “baked all the time” to keep 10 kids happy. Visitors also line up to taste another BelleWood treat — honey roasted peanut butter — patted onto slices of apples, of course. Those free samples pay off. John Belisle says his farm sells some 12 tons of peanut butter annually. Their apples, peanut butter and other products are sold in local grocery stores and farmers’ markets. Apples and peanut butter are “a match made in heaven,” he said. Other homemade apple products for sale: apple vinegar, crisp apple chips, hard cider, apple sauce, caramel apples, apple syrup and

three types of fresh apple cider. The orchard also supplies five local school districts with small apples called School House Red, of course. Many banquets and special events, such as weddings, art shows, fundraisers and company picnics are also held at BelleWood Acres throughout the year. On a sparkling fall day, the blue tractor cruises past the vibrant hues of autumn — yellow corn fields and sky-high rows of bobbing sunflowers, the greens of gourds and the orange blobs of the huge U-Pick Pumpkin Patch. The tractor and train stop to unload visitors and they’re off to pick their own red and green gems from some 25,000 trees loaded with 21 different variety of apples. Annually, the farm sells 1.7 million pounds of apples, and 35,000 gallons of cider. A “ripening calendar” on the farm’s website charts the harvest season, recommending what apples are ripe for picking when and how to best use them. For example, the season begins in late August with Gravensteins that make “terrific sauce or pie apple” and ends in late October with varieties called BelleWood Prince that is a “pleasing mix of sweet and tart and all-around versatile apple.” The heirloom Mountain Rose is billed as a “tart taste with a long-lasting shelf life.” A long shelf life, just what these apple entrepreneurs have grown.

OCTOBER 2015

1376734

THE HERALD BUSINESS JOURNAL 17

18 THE HERALD BUSINESS JOURNAL

OCTOBER 2015

BUSINESS BUILDERS

All eyes are on Potala development W

Tom Hoban Realty Markets

hen news hit in late August that Lobsang Dargey and his real estate development company, Path America, were under SEC investigation for misappropriating investor’s funds, it punched many Everett area business leaders in the gut. His Potala Place and

Farmer’s Market project, which includes a whopping 220 apartment units above the market, was nearing completion right in the downtown core just as the SEC made its move. Outside developers stand poised to bring other privately funded opportunities to Everett, so guts were stirred

about whether failure of this project could spook them away. Everett has never really experienced the powerful effect of the private sector playing ball in its downtown sandbox. This, finally, might be its big opportunity if Dargey is successful. The SEC filed a civil suit against the privately

held company and Dargey, its CEO, in U.S. District Court in Seattle. According to the suit, Dargey misused funds raised from foreign investors, including making withdrawals from casinos in Las Vegas and to purchase a home in Bellevue. Dargey denies any wrongdoing. The SEC asked the

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court to freeze the company’s and Dargey’s assets. That has not stopped construction in downtown Everett at Potala Place and Farmers’ Market, though. It was nearly completed when the SEC filed. Some apartment units are being filled, but the opening date and details behind the Farmers’ Market are sketchy still. Most of the development in Everett’s downtown since the 1970s, when the Everett Mall opened and retail shopping moved out of its core, has been through locals and the public sector, leaving gaps in places that others could fill if they saw opportunity. A tide-rises-all-ships opportunity is what being attractive to outside developers means to Everett, lightening the load on the public sector, diversifying the community and supporting local businesses currently struggling to get by. That’s why lots of eyes have been focused on Dargey and his success. If all involved in his project from investor, to lender, to the public and the new residents served by the apartments have a good experience, the gates will open on Everett because price points, compared to Bellevue and Seattle, are a bargain still. What Everett and its citizens, business leaders and elected officials need to do is look past the salacious story around Dargey himself and embrace the reality that it has a new 220-unit apartment project opening here one way or another. Supporting it and other new apartment and hotel developments in its core is key to keeping the Downtown Renaissance momentum alive and transforming the cities’ core forever. Failure of Potala Farmer’s Market and the 220 units above it is a failure for Everett, not just Dargey. Tom Hoban is CEO of The Coast Group of Companies. Contact him at 425-339-3638 or tomhoban@coastmgt.com or visit www.coastmgt.com. Twitter: @Tom_P_Hoban.

OCTOBER 2015

THE HERALD BUSINESS JOURNAL 19

BUSINESS BUILDERS

Why disobeying an order makes sense E

vening did not come alone. Sunset on the 8th of September, 1923, brought fog along with it when it came to the California coast. In those days before radar, before GPS displays, and before fathometers, navigating a ship near the rocky shore at night, in the fog, was a source of great anxiety. Most captains would proceed slowly, if at all, while sailors positioned in the bow tossed lead weights into the dark water and called out soundings. The squadron of 14 U.S. Navy destroyers, though, took none of those precautions. Engaged in a speed run from San Francisco to San Diego to test new propulsion equipment it remained formed up in a single line, and continued on at 20 knots (about 23 miles per hour). About 9 p.m., the squadron commander in the lead ship, believing they were one place when they were actually at another, ordered a turn…and each of the destroyers in turn, like a precision drill team, executed a turn to the left. And, as fate (and bad judgment) would have it, the first six destroyers in line, one after the other, plowed into the rocky coast at 20 knots. Twenty-three sailors were killed and seven ships — one went aground while rescuing survivors — were totaled. The incident, known as the “Honda

Point Disaster,” became a staple of leadership courses and wardroom discussions. The incident was, and to a certain extent still is, used as an illustration of the conflicting goals in a situation where obeying an order is James believed to endanger McCusker the ship. Those conflicting Business goals are also brought to TV viewers each 101 time “The Caine Mutiny” movie is aired, for the same question of following the order vs. saving the ship during a typhoon is at the heart of the movie’s story. Few of us will have the experience of being responsible for the safety of a ship and its crew when given a questionable order while navigating in either a dense fog or a typhoon. Navigating today’s workplace is tough enough, though, and we really need a memorable example that everyone can relate to. Author and executive coach Ira Chaleff was teaching a class on leader-follower relationships to a group of middle managers and asked if any of them could

provide an instance of when disobeying an order was the right thing to do. A young woman responded with an explanation of why she had brought a dog to class. The woman was assisting in the dog’s training as a guide dog and at this stage the animal was learning to be comfortable in busy, often noisy, social situations and to obey the basic commands she would be given in her work. After successfully completing this training, the dog would next go to a more experienced trainer who, among other things, would teach her when to disobey those commands — a concept called intelligent disobedience. Intelligent disobedience comes into play when there is a conflict in goals. A guide dog’s training is to obey commands, but the primary goal is the safety of the blind person. When the dog sees a hazard or threat that the human cannot, it is time for intelligent disobedience. A fully trained guide dog will not allow the human to step into the path of an oncoming car simply because the human has commanded it. And a dog-in-training who cannot understand that distinction will not be allowed to become a guide dog. There it was: the perfect example. In his book, “Intelligent Disobedience: Doing Right When What You’re Told To Do Is Wrong,” Chaleff provides an

insightful analysis of today’s workplace environment and how workers and managers are sometimes faced with orders that will create dangers to individuals or to a company itself. Hazards and threats in our lives and especially in our work go well beyond dodging oncoming traffic, of course. They are more likely to present legal, moral, ethical and safety issues. Our relationships with authority are complex, yet most of us are trained from childhood to obey rules and orders. Result: conflict. It can get pretty complicated, but the book also includes a chapter containing the crucial lessons from guide-dog training. There is wisdom in those lessons, for as he says, “The simplest answer for a person receiving a questionable order is this: if obeying will cause avoidable harm it is wrong to obey.” Today’s workplace is a navigation hazard in its own right and sometimes we are faced with decisions that seem so complicated that we don’t know what to do. In his book, and in his guide dog principle, Chaleff provides a useful chart and a compass so that we don’t end up hurting ourselves and others. James McCusker is a Bothell economist, educator and consultant. He also writes a column for the monthly Herald Business Journal.

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20 THE HERALD BUSINESS JOURNAL

OCTOBER 2015

BUSINESS BUILDERS

Why customers walk out the door W

hat is your customer-retention ratio? You have most likely heard the adage, “It costs less to retain a customer than it does to replace a customer.” Yet, after a thousand phone inquiries I’m still waiting to hear, “We need help with a retention program.” Have you calculated your customer-retention ratio? Depending on your industry, it costs three to 10 times as much to replace a customer than it does to retain them. This may be common knowledge, nonetheless, most companies direct more resources toward acquisition strategies than retention efforts. Rule No. 1 of customer service: The customer is always right. Rule No. 2: If the customer is wrong, refer back to rule No. 1. The point is, even when a customer is wrong, pointing that out won’t make you right — or profitable. These statistics (from a recent customer-experience report by RightNow Media) identify the reasons customers leave: ■ Customer moves or dies, 4 percent. ■ A friend provides the service, 5 percent. ■ Switches to a competitor, 9 percent. ■ Product dissatisfaction, 14 percent. ■ Lack of customer contact, 68 percent.

Competition has less to do with customer attrition than communications. In other words, we’re not losing most of our customers to brand X, we’re just letting them go. Andrew Lean customBallard er-centric manufacturers do continual quality process Growth improvement. They Strategies constantly look for ways to increase productivity and quality while decreasing inventories and scrap rates. These quality and productivity principles apply to all businesses, regardless of size or sector. Follow their “lean” sequence to develop a winning customer-retention strategy: analysis, objectives, strategies (better include regular customer contact) and measurement. Analysis: Before you decide where you are going, you need to know where you’re at. Start by establishing a baseline. What is your current retention ratio? What percentage of your customers are you retaining vs. losing (on an annual basis)? Another important metric is the

life cycle of a customer. A customer, like any other asset, has value. That value is measured by the lifetime market value of your average customer. Extending the lifetime market value of a customer is the most cost-efficient way to increase revenues. Objectives: After you’ve calculated your baselines, establish (and document) realistic performance targets, e.g. increase customer retention ratio by X percent by X date, and increase the lifetime market value by Y by Y date. Your targets should be broken out into milestones. This way, you’ll be able to intervene and take corrective action if you are not pacing as planned. Be sure to communicate baselines and targets to your staff and stakeholders. Strategies: Now that you know where you are going, the question is, how do you determine the best path to get there? The answer won’t be found in the boardroom. Ask your customers (including those you recently lost) and front-line staff — they know where the problems and opportunities reside. Gathering feedback, however, is only useful if you act on it. Measurement: As you implement your retention strategies, continually track results. Your tracking milestones

should coincide with your regularly scheduled staff meetings. During the report outs, discuss progress and things your team can do to improve performance and outcomes. Concentrate on the most effective strategies and drop or modify those that aren’t moving the needle. Although disseminating policy is important, outstanding customer service has more to do with culture than communications. Another business axiom, “Culture eats strategy for breakfast.” Management needs to actively lead by example. I’d opt for modeling over memos. Recognition and reward are good ways to adopt a culture change and a more fervent focus on customer engagement. It is nearly impossible to have truly satisfied customers unless you have satisfied employees. Happy customers stick around and refer their family, friends and associates to your business. So lowering customer attrition will, in effect, increase new customer acquisition. What it really boils down to is relationships, not policies. Andrew Ballard is president of Marketing Solutions, an agency specializing in growth strategies. For more information, call 425337-1100 or go to www.mktg-solutions.com.

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OCTOBER 2015

THE HERALD BUSINESS JOURNAL 21

BUSINESS BRIEFS EVERETT — Economic Alliance Snohomish County has begun the search for a new president and CEO. Troy McClelland left the job at the end of July to take a job with a Mukilteo firm. John Monroe, currently Economic Alliance’s chief operations officer, has taken on the added role of interim president.

PORT OF EVERETT SHIPPING SCHEDULE Long-term includes regularly scheduled vessels only. Ship port calls 2015 YTD: 99

MILL CREEK — First Financial Northwest Bank has opened a branch in Mill Creek and plans to open a second one in Edmonds by early next year. The Mill Creek branch is located in the Mill Creek Town Center at 15021 Main St., Suite F. For more information, go to www.ffnwb.com.

Barge port calls 2015 YTD: 42

LYNNWOOD — Snohomish County Tourism Bureau added three new board members: Kerri Lonergan-Dreke, owner of Lombardi’s Italian Restaurant in Everett; Brian Davern a Mill Creek recreation coordinator; and Bill Rode, a founding member of the board, who is currently the area director of group sales for the 360 Hotel Group.

Oct. 8: Siangtan, Swire

LYNNWOOD — Carrie Foley of Berkshire Hathaway HomeServices Northwest Real Estate in Lynnwood has been honored with the 2015 Five Star Real Estate Agent Award from Five Star Professional. Carrie Foley The award is based on rigorous research with significant focus on customer feedback and providing quality services. EVERETT — Housing Hope announced appointments to two new senior management positions. Tricia Baran was named the director of finance and Kelsey Taylor was appointed the director of resource development. LYNNWOOD — Vision House is holding a breakfast event from 7:30 to 8:50 a.m. Oct. 22 at the Lynnwood Convention Center. The event is to raise support for homeless families in the greater Puget Sound area. Mark Canlis, co-owner of Canlis Restaurant, will be the keynote speaker. RSVP by calling Venetia Vango at 425-228-6356. To learn more, go to nohomelesskids.org. MONROE — Canyon Creek Cabinet Company has been recognized by the Master Builders Association of King and Snohomish Counties for a Trades Remodeling Excellence Award. EVERETT — The Everett Public Schools Foundation thanked Skanska USA employees for a more than $1,000 donation that will kick-start the district’s Innovators in the classroom project this year. Skanska USA is a project development and construction company that’s doing work at Boeing at Paine Field. EVERETT — Rick Kvangnes of Judd & Black presented a total of $11,000 to the North Everett Boys & Girls Club and Christmas House at the conclusion

Ship port calls 2014: 105 Barge port calls 2014: 80 Oct. 2: Izumo, ECL Oct. 5: Paramashir, SASCO Oct. 7: Westwood Pacific, Westwood Oct. 10: AAL Singapore, AAL Oct. 13: Westwood Olympia, Westwood Oct. 15: Asian Naga, ECL

of the company’s annual charity golf tournament last month at Battle Creek Golf Course. MUKILTEO — The American Cancer Society and Caliber Home Loans will host the Gatsby-inspired Night of Hope Gala Nov. 7 at the Future of Flight Aviation Center, 8415 Paine Field Blvd., Mukilteo. For more info, visit www.nightofhopegala.org or contact Elise.Daly@ cancer.org.

and their families. More information and registration links are available at www. cocoonhouse.org/. LYNNWOOD — Edmonds Community College has hired Andrea Potter as the new director of development for the EdCC Foundation. She has more than 20 years of fundraising experience working with Lussier Community Education Center, The Andrea Potter Progressive Magazine and East Madison Community Center. LYNNWOOD —Dan Kestle, president and general manager at the award winning Mr. Kleen Car Wash in Lynnwood, has celebrated his 30th year of employment with that company. The family-owned and operated company, founded by Ted LaVigne in 1967. EDMONDS — To encourage new businesses to move to or expand in Edmonds, the city has added a new feature to its website that lets users find available commercial building space and property. To learn more, go to www. yourbizinedmonds. EVERETT — Northwest Software Technologies, an Everett-based leading developer of event fundraising management software for nonprofit organiza-

TUKWILA — Last month, more than 30,000 BECU members were notified that they would receive a lower interest rate. Members with a credit card, line of credit or auto loan qualify for the credit union’s unique reprice program that annually evaluates members’ credit scores and payment history automatically.

EVERETT — The general manager for Fluke Corp. will takeover as president and CEO of a Ferndale rope manufacturer in January. Andrea Sturm is expected to join Samson on Nov. 2, and work with current CEO Tony Bon for two months. EDMONDS — Swedish Edmonds has welcomed a new vice president of medical affairs. Sandeep Sachdeva, M.D. is a hospitalist, board certified in internal medicine as well as hospice and palliative care medicine. The position was previously Sandeep held by Timothy Roddy, Sachdeva M.D. who will continue on medical staff as a full-time urologist. EVERETT — Buffalo Wild Wings is coming to the Everett Mall just as football season gets into full swing. The business is scheduled to open Oct. 5 next door to Old Navy. EVERETT — Construction is under way on a nearly $12 million Chevrolet dealership in Everett. The 38,000-square-foot showroom and lot for Chevrolet of Everett will be located on 4½ acres at 7300 Evergreen Way.

Life in Transit Meeting the transportation needs of Snohomish County

EVERETT — Aaron Adelstein has been elected to Housing Hope’s Board of Directors; a group of committed volunteers dedicated to helping solve family homelessness and poverty in Snohomish County. Adelstein is the Aaron director of association Adelstein programs at the Master Builders Association of King and Snohomish Counties.

“Community Transit moves people to jobs, public schools, community colleges and universities. It’s about growing our economy and protecting our quality of life.” Bob Drewel

Chancellor Washington State University North Puget Sound/Everett

LYNNWOOD —Dragons of Heaven Tattoo and Black Halo Salon in Lynnwood have announced a fundraiser to benefit the Susan G. Komen Foundation. From 10 a.m. to 7 p.m. Oct. 24, a portion of the proceeds from pink ribbon tattoos, hair services, waxing services, facials and other offerings will be set aside for the charity. TULALIP — Cocoon House’s 10th Annual An Evening in Silk Dinner and Auction is 6 to 9 p.m. on Oct. 9 at the Tulalip Resort Casino, 10200 Quil Ceda Blvd., Tulalip. Proceeds will help Cocoon House to help homeless and at-risk teens

tions, has celebrated its 30th anniversary in business.

Former Snohomish County Executive

To learn more about the future of transit in Snohomish County, visit www.communitytransit.org/futuretransit

Spanish: Para obtener más información en su idioma, por favor llame al (425) 353-7433 o (800) 562-1375. Spanish: Spanish: Para obtener más información en su idioma, p Korean: Para obtener más información en su idioma, por favor llame al (425) 353-7433 o (800) 562-1375. 귀하의 언어로 된 정보를 얻으시려면 (425) 353-7433번 또는 (800) 562-1375번으로Spanish: 전화하시기 Korean: Para obtener más información en su idioma Spanish: 바랍니다. Korean: 귀하의 언어로 된 정보를 얻으시려면 (425) 3 Para obtener más información en su idioma, por favor llame al (425) 353-7433 o (800) 562-1375. 귀하의 언어로 Spanish:된 정보를 얻으시려면 (425) 353-7433번 또는 (800) 562-1375번으로 전화하시기 바랍니다. Korean: Russian: Para obtener más información en su idioma, por favor llame al (425) 353-7433 o (800) 562-1375. 바랍니다. 귀하의или 언어로 된 정보를 얻으시려면 (425 Korean: За дальнейшей информацией на вашем языке обращайтесь по телефону (425) 353-7433 Russian: (800) 귀하의 언어로 된 562-1375. 정보를 얻으시려면 (425) 353-7433번 또는 (800) 562-1375번으로 전화하시기바랍니다. Russian: Korean: За дальнейшей информацией на вашем язы 바랍니다. 귀하의 언어로 된 정보를 얻으시려면 353-7433번 (800) (425) 562-1375번으로 전화하시기 За дальнейшей информацией на вашем языке(425) обращайтесь по 또는 телефону 353-7433 или (800) 562-1375. Chinese (Simplified): Russian: (800) 562-1375. 바랍니다. 如需获取您的母语版本的更多信息，请拨打 (425) 353-7433 或 (800) 562-1375。 За дальнейшей информацией на вашем я Russian: Chinese (Simplified): За дальнейшей информацией на вашем языке обращайтесь по телефону (425) 353-7433 или (800) 562-1375. Chinese (Simplified): 如需获取您的母语版本的更多信息，请拨打 Russian: (800) 562-1375. 如需获取您的母语版本的更多信息，请拨打 (425) 353-7433 或 (800) 562-1375。 За дальнейшей информацией на вашем языке обращайтесь по телефону (425) 353-7433 или Chinese (Simplified): (800) 562-1375.

(425) 353-7433 • (800) 562-1375 • TTY Relay: Dial 711 www.communitytransit.org

1422010

22 THE HERALD BUSINESS JOURNAL

OCTOBER 2015

PUBLIC RECORDS Bankruptcy filings The following Snohomish County businesses or individuals filed business-related bankruptcies with the U.S. Bankruptcy Court for Western District of Washington from Aug. 1-31. 15-14807-MLB: Chapter 13, Sandra Dean Mahoskey; debtor: Pro se; attorney for special requests: Annette Cook; attorney for special requests: Jennifer L. Aspaas; filed: Aug. 7; assets: yes; type: voluntary; nature of business: other; nature of debt: business; type of debtor: individual 15-14976-MLB: Chapter 7, Joseph C. Corbray; attorney for debtor: Brad L. Puffpaff; special request: Pro se; filed: Aug. 18; assets: no; type: voluntary; nature of business: other; nature of debt: business; type of debtor: individual 15-15212-MLB: Chapter 7, Lowery and Company Inc.; attorney for debtor: Christopher S. Mulvaney; auctioneer: Pro se; filed: Aug. 21; assets: yes; type: voluntary; nature of business: other; nature of debt: business; type of debtor: corporation 15-15153-MLB: Chapter 7, 2K12; attorney for debtor: Thomas D. Neeleman; filed: Aug. 27; assets: no; type: voluntary; nature of business: other; nature of debt: business; type of debtor: corporation

Snohomish County tax liens Tax liens are gathered from online public records filed with the Snohomish County Auditor’s Office. These federal and state liens were filed between Aug. 1 and Aug. 31. They are listed by document type, lien number, date filed, grantor (+ signifies additional names) and address or grantee (+ signifies additional names) and agency.

Federal tax liens 201508040109:Aug. 4;Mattke, Carolyn M.,11110 84th St. NE, Lake Stevens 201508040110: Aug. 4; Meaker, Mark R., 2024 126th Place SE, Everett 201508040111: Aug. 4; Sangster, Cindy, 23301 Cedar Way, Apt. U201, Mountlake Terrace 201508040123: Aug. 4; Sharpe, Carrie J., 1515 W Casino Road, Apt. D4, Everett 201508040124: Aug. 4; Vakalala Salanieta, B., 3418 Serene Way, Lynnwood 201508040125: Aug. 4; House Of Guns (+), 23329 Highway 99, Edmonds 201508040126: Aug. 4; Cement Distributors Inc., 17501 59th Ave. NE, Arlington 201508040127: Aug. 4; Tornetta, Anthony R., 4434 212th St. SW, Apt. P11, Mountlake Terrace 201508040128: Aug. 4; Ohlsen, Jennifer (+), PO Box 1064, Gold Bar 201508040129: Aug. 4; Smith, Merle J. (+), 1232 Rucker Ave., Everett 201508040130: Aug. 4; Irish, Gavin T., 6424 Woodhill Drive NW, Gig Harbor 201508040131: Aug. 4; Absolute Air Park Inc., 18802 67th Ave. NE, Arlington 201508120282: Aug. 12; Khan, Hannan A. (+), 1911 Gibbon Road, Suite B, Everett 201508120283: Aug. 12; Green, Scott R.,14330 81st Place SE, Snohomish 201508120284: Aug. 12; Jackson, Allen G.,7518 54th Place NE, Marysville 201508120285: Aug. 12; Arlington P-9 Inc.,PO Box 2312, Lynnwood 201508120286: Aug. 12; Parker, James A.,220 Columbia Ave., Everett 201508120287: Aug. 12; Sherrill, Cary,501 Stickney Mountain Place, Gold Bar

201508120288: Aug. 12; Everett P 10 Inc.,PO Box 2312, Lynnwood 201508120289: Aug. 12; Gahan, Cynthia E. (+),16720 North Road, Apt. E101, Bothell 201508120290: Aug. 12; Dahlgren, Venea L. (+), 17433 79th Drive NE, Arlington 201508120291: Aug. 12; SDC Concrete (+), 111 1/2 Cedar Ave., Sultan 201508120292: Aug. 12; Haapalainen, Marci L. (+), 6416 Fleming St., Apt. B, Everett 201508120293: Aug. 12; PNP Manufacturing Inc., 19221 59th Ave. NE, Arlington 201508120294: Aug. 12; Kim, Jae Yeol, 12585 Eagles Nest Drive, Mukilteo 201508120295: Aug. 12; Brashear, Sheila R., PO Box 880, Everett 201508120296: Aug. 12; Sportys Beef & Brew (+), 6503 Evergreen Way, Everett 201508120297: Aug. 12; Riley, Catherine P., 44th Ave. W, Unit A, Lynnwood 201508120298: Aug. 12; Miller, Dave T., 313 NW 134th St., Vancouver 201508120372: Aug. 12; Carolina Smoke, 23806 Bothell Everett Highway, Suite A, Bothell 201508120373: Aug. 12; Thurston, Rank & McCain (+)10802 40th Ave. SE, Everett 201508120374: Aug. 12; Cement Distributors Inc., 17501 59th Ave. NE, Arlington 201508120375: Aug. 12; Bocalan, Grace R. (+), 10329 66th Place W, Mukilteo 201508120376: Aug. 12; Green, Lester, 1010 100th St. SE, Apt. 724, Everett 201508120377: Aug. 12; Schmitt, Mary Elizabeth, 2720 Rucker Ave., Suite 101, Everett 201508120378: Aug. 12; Generation Drywall Inc., 21114 22nd Ave. W, Lynnwood 201508120379: Aug. 12; Chaban, Sergey (+), PO Box 15132, Mill Creek 201508180137: Aug. 18; Cross, William G., 3333 N Evenecer Lane, Florence, Oregon 201508180138: Aug. 18; Thirteen 13 Buffalos Coffee Company (+), 3217 Grand Ave., Everett 201508180139: Aug. 18; Y Not Sports Bar & Grub (+), 2015 Hewitt Ave., Everett 201508180140: Aug. 18; Seen On Screen TV Inc., 4017 Colby Ave., Everett 201508180141: Aug. 18; Flin, Natalie (+), 6007 First Drive SE, Everett 201508180142: Aug. 18; Dewald, Michael S., 5525 Broadway, Everett 201508180143: Aug. 18; Jermyn, Stephen W., Bothell Everett Highway, Suite E, Bothell 201508180144: Aug. 18; JA Seekins Painting Inc., 2020 El Capitan Way 100, Everett 201508180145: Aug. 18; Brown, Denise M. (+), 3615 176th Place SW, Lynnwood 201508180146: Aug. 18; Thurston, Rank & McCain (+)10802 40th Ave. SE, Everett 201508180147: Aug. 18; Pattys Eggnest Mukilteo (+), 20016 Cedar Valley Road, Suite 204, Lynnwood 201508180153: Aug. 18; Koss, Juliane (+), 21232 157th Ave. SE, Monroe 201508180154: Aug. 18; Koss, Konrad N., 21232 157th Ave. SE, Monroe 201508180155: Aug. 18; Gross, Nathanial, 1027 State Ave. Suite 102, Marysville 201508180156: Aug. 18; Musladin, Florin J., 1729 Hoyt Ave., Everett 201508180157: Aug. 18; De-Arriaga, C. Lopez (+), 20114 Filbert Road, Apt. B, Bothell 201508180158: Aug. 18; Kehn, Louise (+), PO Box 780, Aberdeen 201508180159: Aug. 18; Kehn Dental Lab (+), PO Box 780, Aberdeen 201508180160: Aug. 18; Wangelin, John H., PO Box 351, Stanwood 201508180161: Aug. 18; Harris, Steven P., 8918 218th St. SW, Edmonds 201508180162: Aug. 18; Mercer, Sydney, 17747 Noble St. SE, Monroe 201508180163: Aug. 18; Thongdy, Iensy, 14113 50th Ave. SE, Everett 201508180164: Aug. 18; Barnes, Jennifer

(+), 11617 33rd Court NE, Lake Stevens 201508180165: Aug. 18; Anderson Installations Inc., 14616 Smokey Point Blvd. Marysville 201508180166: Aug. 18; Harris, Shelly A. (+), 8918 218th St. SW, Edmonds 201508180167: Aug. 18; Powell, Danan L., PO Box 12711, Mill Creek 201508180168: Aug. 18; Donnelson, Margaret D. (+), 24914 43rd Ave. NE, Arlington 201508180169: Aug. 18; Kazen, Donna, PO Box 3401, Arlington 201508180170: Aug. 18; Koberstine, Donna M Estate Of, 7804 220th St. SW, Edmonds 201508180171: Aug. 18; Cherkasskikh, Valeriy, 607 65th Place SE, Everett 201508250236: Aug. 25; Ryan Nobach Trucking, PO Box 3369, Arlington 201508250237: Aug. 25; Blue Seal Inc., 1313 Bonneville Ave., Suite 201, Snohomish 201508250238: Aug. 25; Carver, Ruth I., 10924 Mukilteo Speedway, Suite 202, Mukilteo 201508250254: Aug. 25; Clemente, Mildred L., 15416 40th Ave. W, Apt. 34, Lynnwood 201508250255: Aug. 25; Martin-Taylor, Yvonne (+), 18913 Bothell Everett Highway, Mill Creek 201508250256: Aug. 25; Eylanders Sales & Service Inc., 3601 Everett Ave., Everett 201508250257: Aug. 25; Puget Sound Security (+), 1624 Grove St., Suite A, Marysville 201508250258: Aug. 25; Schueller, Victor H. (+), 19610 Soundview Drive NW, Stanwood 201508250259: Aug. 25; Beaton, Carol Ann (+), 1300 156th St. SE, Apt. B102, Mill Creek 201508250260: Aug. 25; Klingler, Susan M., 2408 136th St. SE, Bothell 201508250261: Aug. 25; PK Designs Inc., 19405 68th Av NE, Arlington 201508250262: Aug. 25; LJL Entertainment Enterprises Inc., 2505 Madison St., Everett 201508250263: Aug. 25; Nash, April A, 16719 22nd Ave. SE, Bothell 201508250264: Aug. 25; Colacurcio, Frank Jr, 3716 Larch Way, Lynnwood 201508250265: Aug. 25; Duff, Guy D., 6206 188th St. NE, Space 66, Arlington 201508250266: Aug. 25; Cleaners, James (+), 1729 Hoyt Ave., Everett

Partial release of federal tax lien 201508100538: Aug. 10; Berry, Thonda L (+), 3427 Norton Ave., Everett 201508180148: Aug. 18; Benavides, D.M. (+),2512 140th Place SE, Mill Creek

Release of federal tax lien 201508040112: Aug. 4; Satele, Roy, 19321 36th Ave. W, Apt. 44, Lynnwood 201508040132: Aug. 4; Ringler, John D., 3409 Oakes Ave., No. 2, Everett 201508040133: Aug. 4; Webster, Jeanne M. (+), 15131 54th Ave. SE, Everett 201508040134: Aug. 4; Taylor, Edward A., 10909 Highway 92, Lake Stevens 201508040135: Aug. 4; Sessa, Maureen D. (+), 2320 121st St. SE, Everett 201508040136: Aug. 4; McMahan, B. Kelley (+), 9427 217th St. SW, Edmonds 201508040137: Aug. 4; Mckenzie, Barry S., 4711 216th St. SW, Apt. K304, Mountlake Terrace 201508040138: Aug. 4; Lindell, Michelle E. (+), 12729 Terrace Falls Road, Arlington 201508040139: Aug. 4; Peters, Joshua N., 4921 Fobes Road, Snohomish 201508040140: Aug. 4; Hanner, Suzanne (+), 12015 Marine Drive, Apt. 418, Tulalip 201508040141: Aug. 4; Hanner, Suzanne (+), 12015 Marine Drive, Apt. 418, Tulalip

1421564

201508040142: Aug. 4; Chilelli, Louis, 259 Anita Lane, Glide, Oregon 201508040143: Aug. 4; Armstrong, Patrick W., 3313 94th Place SE, Everett 201508040144: Aug. 4; Johnson, Joan (+), 9226 84th St. NE, Arlington 201508040145: Aug. 4; Johnson, Joan (+), 9226 84th St. NE, Arlington 201508040146: Aug. 4; Johnson, Joan (+), 9226 84th St. NE, Arlington 201508120299: Aug. 12; Kaneris, George (+), 8521 Holly Drive, Everett 201508120300: Aug. 12; Bird, Peter D., 2228 192nd Place SW, Lynnwood 201508120301: Aug. 12; Moore, Kent W., 12918 S Pinetree Lane, La Habra, California 201508120302: Aug. 12; Sullivan, Stephanie (+), 18 W Raye St., Seattle 201508120303: Aug. 12; Jimmy Jacks Inc., 13428 Highway 99, Everett 201508120304: Aug. 12; Harris, Terrence L. (+), 5719 80th Ave. NE, Marysville 201508120305: Aug. 12; Equipment Sales Company Inc., 8828 206th Street SE, Snohomish 201508120306: Aug. 12; Conradi, Marcie R. (+),4500 Harbour Pointe Blvd., Apt. 812, Mukilteo 201508120307: Aug. 12; Kaneris, George (+), 8521 Holly Drive, Everett 201508120380: Aug. 12; Mattila, Devon A., 12221 203rd Ave. SE, Monroe 201508120381: Aug. 12; Barbour, Bruce L., 5014 115th Place SE, Everett 201508180149: Aug. 18; Traina, Eric P., 22221 Meridian Ave. S, Bothell 201508180150: Aug. 18; Raina, Eric P., 22221 Meridian Ave. S, Bothell 201508180172: Aug. 18; Top Secret Paint & Coatings, 6205 192nd St. NE, Arlington 201508180173: Aug. 18; Zab Thai Restaurant, 11108 Evergreen Way Suite A, Everett 201508180174: Aug. 18; Top Secret Paint & Coatings, 6205 192nd St. NE, Arlington 201508180175: Aug. 18; Lock Tech Safe & Lock Co., 26307 127th St. SE, Monroe 201508180176: Aug. 18; Lock Tech Safe & Lock Co., 26307 127th St. SE, Monroe 201508180177: Aug. 18; Vickers, Thomas N. Jr., 30 Sydney Lane, Everett 201508180178: Aug. 18; Gingerich, F.R., 16614 72nd Ave. W, Edmonds 201508180179: Aug. 18; Wilkins, Leticia, 14212 N Creek Drive, Apt. 2118, Mill Creek 201508180180: Aug. 18; Stone, Lanetta M., PO Box 1407, Gold Bar 201508180181: Aug. 18; Diversified Electric Service, 23626 112th Place W, Woodway 201508180182: Aug. 18; Gingerich, F., 16614 72nd Ave. W, Edmonds 201508180183: Aug. 18; Higgins, Donald R., 21108 Poplar Way, Lynnwood 201508180184: Aug. 18; Gingerich, Florine, 16614 72nd Ave. W, Edmonds 201508250239: Aug. 25; Campbell, Michelle M., 1732 200th St. Ne, Arlington 201508250240: Aug. 25; Campbell, Michelle M., 1732 200th St. NE, Arlington 201508250267: Aug. 25; Beaumont, James K., 11024 206th St. SE, Snohomish 201508250268: Aug. 25; McMahon, Elizabeth, 4713 123rd Ave. NE Lake Stevens 201508250269: Aug. 25; Ruisla, Soraya, PO Box 2112,Lynnwood 201508250270: Aug. 25; Buenrostro, Everardo, 1001 W Casino Road, Unit G-201,Everett 201508250271: Aug. 25; Fryberg, Tina M. Jr., 4520 Shoemaker Road, Tulalip

Withdrawal of federal tax lien 201508250241: Aug. 25; Hansen, Marilyn J., PO Box 474, Snohomish

Oct. 18

Last Sunday Farmer’s Market of the season

Nov. 10, 16*

CALENDAR CALENDAR Port Commission Mtgs; CALENDAR CALENDAR Possible Budget Adoption*

CALENDAR

REPORT OCTOBER 2015

THE HERALD BUSINESS JOURNAL 23

October 2015 October 2015 October 2015 October 2015

Creating Economic Opportunities

REPORT REPORT REPORT REPORT REPORT October 2015 Port of EVERETT Port of EVERETT Port of EVERETT Supportof of Freight Provisions in Surface Port EVERETT

Port of EVERETT Transportation Reauthorization Bill 2015 October Oct.Port 6,Commission 13 on the Mtgs #maritimemonday | #freightfriday Holiday Bay; Oct. 18 Oct. 6, 13 Mtgs Oct. 18 CALENDAR Port Commission Oct. 18 Port of EVERETT Holiday Farmer’s Market Last Sunday Farmer’s Market PortSunday Commission Mtgs Last Farmer’s Market Oct. 6, 13 Oct.Oct. 6, 136, Port Commission Dec. 513MtgsMtgs Port Commission

REPORT

The Port of Everett supports the American Association of Port AuthoritiesCreating (AAPA)Economic call for Opportunities Creating Economic Opportunities Port Commission Mtgs Nov. 10, 16* U.S. Congress to support criticalCreating freight mobilEconomic Opportunities Last Sunday Farmer’s Market EXECUTIVE Nov. 10, 16* Last Sunday Farmer’s Market of 16* Mtgs; Nov. 10, PortPort Commission The Port ofOct. Everett’s ity provisions in a major transportation bill 18 Commission Mtgs; ofPort the season EVERETT of the season Support Freight Provisions inSurface Surface Port Commission Mtgs; Possible Budget Adoption* 2016 budget process is Support of of Freight in Last Sunday Farmer’s that Market will be deliberated by the U.S.Provisions House thisEconomic Possible Budget Adoption* Creating Economic Opportunities The House is expected to act soon on Creating Opportunities Support of Freight Provisions in Surface Possible Budget Adoption* in full swing. Visit www. Transportation Reauthorization Bill of the season fall.Transportation AAPA is the unified voice of seaports in Dec. 5 surface transportation legislation. In July, the Reauthorization BillBill Dec. 5 Creating Economic Opportunities portofeverett.com to Transportation Reauthorization #maritimemonday | #freightfriday Holiday on the Bay; Dec. 5 Port Commission Mtgs; the Americas. Port Commission Mtgs; Nov. 10, 16* Senate passed its version of the legislation, #maritimemonday | #freightfriday Holiday on the Bay;learn how to participate. #maritimemonday | #freightfriday Holiday Farmer’s Market Holiday on theAdoption* Bay; Possible Budget Adoption* The Port of Everett is a strong advocate for a Port Commission Mtgs; Possible Budget The Port of Everett supports the American the DRIVE Act (H.R. 22), that includes policy Holiday Farmer’s Market The PortAdoption* of Everettfreight supports the American Support of Freight Provisions in Surface Holiday Farmer’s Market Possible Budget national strategy that coordinates landAssociation of Port Authorities (AAPA) call for The Port of Everett supports the American provisions and funding for freight transportaSEAPORT Association of Port Authorities (AAPA) call forTransportation Reauthorization Bill U.S. Congress support critical freight side upgrades with on-terminal improvements EXECUTIVE Association oftoPort Authorities (AAPA)mobilcall for tion projects. #maritimemonday || #freightfriday #maritimemonday #freightfriday The Port isDec. hiring 5 aU.S. newCongress Holiday on the Bay; to support critical freight mobilPort of EXECUTIVE #maritimemonday | #freightfriday The Port of Everett’s ity provisions in a major transportation bill #maritimemonday Holiday on the Bay; to ensure our ports stay competitive in an ever Holiday on the Bay; U.S. Congress to support critical freight mobilPort of EVERETT EXECUTIVE According to |a #freightfriday recent report by Martin Asdock superintendent. The Port of Everett’s ity provisions in a major transportation bill Holiday Farmer’s Market 2016 budget process is Port of that will be deliberated by the U.S. this Association EVERETT Holiday Farmer’s Market The Port ofofin Everett supports theHouse American transportation The House is expected to act soon Pa., on U.S. seaport cargo The Port of Everett’s ity provisions a major transportation bill changing global market. The Port Everett supports the American Holiday Farmer’s Market First review of applicasociates of Lancaster, 2016 budget process is www.that will beThe Port of Everett supports the American EVERETT in full swing. Visit deliberated by the U.S.The House this Port of Everett supports the American The House is expected to act soon on of Port Authorities (AAPA) call for U.S. Congress to legislation. In fall. AAPA is the unified voice of seaports in 2016 budget process is surface transportation legislation. In July, the that will“As be adeliberated byAssociation the U.S.(AAPA) Housethe this tionsVisit is Sept. specialty breakbulk port, types Association of Port Authorities call for ofThe in full swing. www.30; House isfor expected act soon on Authorities (AAPA) call portofeverett.com to the activity in 2014tosustained more than 23 million fall. AAPA is the unified voice of seaports inof Port support critical freight mobility provisions in a major July, the Senate surface transportation legislation. In July, the the Americas. in full swing. Visit www. Association of Portvoice Authorities (AAPA) call forpassed Senate its version of the legislation, fall. AAPA is the unified ofdeliberated seaports in position remain open portofeverett.com to learn how towill participate. U.S. Congress to support critical freight mobilcargoes we handle vary based on the current surface transportation legislation. In billion July, thein tax revenue. U.S. Congress to support critical freight mobilEXECUTIVE transportation bill that will be by the U.S. passed its generated jobs and $321 the Americas. portofeverett.com to The Port of Everett is a strong advocate for a Senate passed its version of the legislation, Port of the DRIVE Act (H.R. 22), that includes policy to participate. until its filled. Port of learn how the Americas. U.S. Congress to support critical freight mobilThe Port of Everett’s House this fall.in AAPA is the unifi voice ofmajor seaports in passed version the of the legislation, itytransportation provisions aPort bill itsofversion Senate economic condition of theedU.S.,” of transportation EverThelearn Porthow of Everett’s ity provisions major bill to participate. EVERETT Thenational Port of Everett is aastrong advocate forinalandMuch offor this economic freight strategy coordinates the DRIVE Act and (H.R. 22), that includes policyactivity was generprovisions funding freight transportaPortEVERETT of 2016 budget process is is that the Americas. legislation, the The Port of Everett a strong advocate for a that will be deliberated by the U.S. House this SEAPORT the DRIVE Act (H.R. 22), that includes policy to act soon on The Port of Everett’s The House is expected ity provisions in a major transportation bill 2016 budget process is ett CEO Les Reardanz said. “The best way we national freight strategy thatiscoordinates landthat will be by the U.S. House upgrades with on-terminal improvements ated by $6(H.R. billion worth of moving and funding for EVERETT SEAPORT inside full swing. Visit www. The House isfreight expected actgoods soon onprovisions and The Port ofdeliberated Everett athat strong advocate forprovisions athis national DRIVE Act 22),transportathatto includes policy tion projects. The Port is hiring a new fall. AAPA is the unified voice of seaports in national freight strategy coordinates landsurface transportation legislation. In July, the MARINA provisions and funding for freight transportain full swing. Visit www. 2016 budget process is can prepare for these market shifts is to have side upgrades with on-terminal improvements that will be deliberated by the U.S. House this portofeverett.com to freight strategy coordinates landside upgrades with surface funding forU.S. freight transportation projects. to ensure our stay competitive in an ever SEAPORT fall. AAPA is ports thethat unified voice of seaports in projects. through seaports on aAsdaily basis –the a level tion According to a recent report by Martin The House is expected to act soon on dock superintendent. transportation legislation. In July, Theportofeverett.com Port is hiring a new the Americas. side upgrades with on-terminal improvements Senate passed its version of the legislation, Central Marina tonewto ensure tion projects. learn how to participate. on-terminal improvements to ensure our ports stay According to a recent report by Martin Associates in full swing. Visit www. The Port is hiring a our ports stay competitive in an ever changing global market. adequate infrastructure and a national freight First review of applicatoLancaster, a recent by Martin Asthe Americas. fall. AAPA the unified of seaports in advocate of Pa., U.S. seaport cargo dock superintendent. freight mobility threatened bythat increasing Thevoice Port ofin Everett isAccording asociates strong for areport Senate its version of the legislation, surface transportation legislation. In July, to ensure ourinis ports stay competitive an ever thereport DRIVE Act (H.R. 22), includes policythe Improvements competitive an ever changing global market. ofofLancaster, Pa., U.S. seaport cargo in 2014 learn how to participate. According topassed a recent by Martin As-activity dock superintendent. portofeverett.com to tions is 30; the changing global market. “As a specialty breakbulk port, the types of First review ofSept. applicastrategy.” activity in 2014 sustained more than 23 million sociates of Lancaster, Pa., U.S. seaport cargo national freight strategy that coordinates landThe Port of Everett is a strong advocate for a congestion and a lack of federal support for the Americas. “As a specialty breakbulk port, the types of cargoes wethesustained more than 23its million jobsof andthe generated $321 Phase II are nowopen SEAPORT provisions and funding for freight transportachanging global market. Act (H.R. 22), that includes policy review of applicaSenate passed version legislation, sociates ofDRIVE Lancaster, Pa., U.S. seaport cargo position will remain learn how to participate. we handle vary based on theState current tions isFirst Sept. 30; the “As cargoes ahandle specialty breakbulk port, the types ofwith jobsin and generated $321 billion in 23 tax million revenue. activity 2014 sustained more than In the AAPA’s 2015 “The of Freight” vary based on the current economic condition billion in tax revenue. side upgrades on-terminal improvements national freight strategy that coordinates landunderway; Bayside infrastructure. tion projects. tions Sept. the “As aisspecialty breakbulk port, the types of until itsremain filled.30; The Port hiring aofnew The Port Everett is aPort strong advocate forprovisions a inMuch and funding for freight transportaactivity 2014 sustained more than 23 million position willis open economic condition theon U.S.,” of Everthe DRIVE Act (H.R. 22), that includes policy cargoes handle vary based the current ofwe the U.S.,” Port ofofEverett CEO Les Reardanz of this economic activity was generated by $6 Much of this economic activity was generto ensure our ports stay competitive in an ever jobssaid. and generated $321 billion inU.S. tax revenue. report, Washington port leaders identified the Marine’s Salmon position will remain open According to a recent report by Martin Asdock superintendent. side upgrades with on-terminal improvements “The ability of seaports to efficiently cargoes we handle vary based on the current until its filled. jobs and generated $321 billion in tax revenue. tion projects. “The best way prepare forEverthese market shifts billion worth ofgoods goods moving through U.S. seaports on national freight strategy that coordinates landett CEO Les Reardanz said. “The way we Theuntil Port hiring neweconomic condition ofwe thecan U.S.,” Portbest of ated by this $6 billion worth of changing global market. provisions and funding for transportaMuch of economic activity wasmoving generFirst review of applicaitsisfilled. Derby is Nov.a 7-8. sociates of Lancaster, Pa.,freight U.S. seaport cargo need for more than $386 million in landside economic condition of the U.S.,” Port of Evermove freight is threatened by conditions that MARINA to ensure our ports stay competitive in an ever is to have adequate infrastructure and a national freight a daily basis – a level of freight mobility threatened by Much of this economic activity was genercan prepare for these market shifts is to have According to a recent report by Martin Asdock superintendent. ett CEO Les Reardanz said.with “Theon-terminal best we improvements tions is Sept. 30; the through U.S.types seaports ongoods a dailymoving basis – asustained level “As away specialty breakbulk the of projects. side upgrades atedthe byport, $6 billion worth of activity inand 2014 moresupport than 23for million tion Central strategy.” increasing congestion a lack of competitivefederal freight infrastructure investments over ett CEO Les Reardanz said. “The best way we The is Marina hiring a newcan prepare severely limit productivity and changing global market. MARINA ated by $6 billion worth of goods moving adequate infrastructure and a national freight position will remain open FirstPort review of applicafor these market shifts is to have sociates of Lancaster, Pa., U.S. seaport cargo cargoes we handle vary based on the current of freight mobility threatened by increasing jobs and generated $321 billion in tax revenue. through U.S. seaports on a daily basis – a level In prepare the AAPA’s 2015 “The State of Freight” report, Improvements to ensure our ports stay competitive ina an ever infrastructure. MARINA can for these market shifts isthe to have decade. The report also identified $28.9 According to a basis recent report byfunded Martin AsREAL ESTATE dock superintendent. Central Marina until itsnext filled. through a daily – said. aeffi level strategy.” ness,” AAPA CEO Kurt Nagle “Fully tions is Sept. “As a specialty breakbulk port, types of economic condition offor the U.S.,” PortU.S. of threatened Evercongestion and aseaports lack of federal support for infrastructure a national freight Washington port and leaders identifi ed the need more “The ability ofon U.S. seaports to ciently move activity in 2014 sustained more than 23 million Phase IIMarina are30; nowthe adequate Much of this economic activity was generCentral of freight mobility by increasing Improvements 60% design of Waterchanging global market. adequate infrastructure and a national freight billion need improvements at ports nationFirst review applicaIn the AAPA’s 2015for State ofLes Freight” of freight mobility threatened by increasing sociates of Lancaster, Pa., U.S. seaport position willof remain than $386 in“The landside freight infrastructure is threatened by conditions that severely limitcargo ett CEO said. “The bestfreight we in the next surface transporunderway; Bayside infrastructure. cargoes wemillion handle vary based onReardanz the current strategy.” - open ated by $6 billion worth of goods moving congestion and away lack ofprovisions federal support for jobsfreight and generated $321 billion in tax revenue. PhaseImprovements II are now front Place Central’s strategy.” MARINA investments over the next The also“The productivity and competitiveness,” CEO Kurt report, Washington port identified the tions isitsSept. 30; wide, where congestion at landside until filled. “As a2015 specialty breakbulk port, the types ofability Marine’s Salmon congestion and a lack of help federal support forAAPA can prepare forreport these market shifts is toof have Phase II are nowthe U.S. seaports to efficiently tation will us build world-class port In the AAPA’s “The State ofdecade. Freight” activity in 2014 sustained more million through U.S. seaports on a generdailythan basis 23 – a level economic condition ofleaders the U.S.,” Port ofconnectors Everunderway; Bayside infrastructure. Much ofbill this economic activity was Fisherman’s Harbor is Central Marina identifi ed a $28.9 billion need for improvements Nagle said. “Fully funded freight provisions in the next In the AAPA’s 2015 “The State of Freight” Derby is Nov. 7-8. need for more than $386 million in landside adequate infrastructure and a national freight position will remain open underway; Bayside infrastructure. over the past 10 years was linked to a drop in move freight is threatened by conditions that of freight mobility threatened by increasing cargoes we handle vary based on the current report, Washington port leaders identified the connections maintain ahelp leading role intax revenue. Marine’s complete. Salmon ett CEOWashington Les said. “The bestatway we Improvements -Reardanz “The ability of U.S. seaports to efficiently jobs and and generated $321 billion in at ports nationwide, where congestion landside surface transportation bill will us build world-class ated by $6 billion worth of goods moving report, port leaders identified Salmon freight infrastructure investments over the theor severely strategy.” “The ability of U.S. seaports to efficiently untilMarine’s filled. limit productivity and competitivecongestion and a lack of federal support for port productivity of up to 25 percent more. Derby isits Nov. 7-8. needPhase for more than $386 million in landside II are now connectors over the pastmarket 10 the years was is linked toofa Everdrop isport connections and maintain a leading role was in global global tradebyof and domestic job creation.” economic condition of U.S.,” Port freight threatened conditions that can prepare for these shifts to move have Much this economic activity generDerby is Nov. 7-8. through U.S. seaports on a daily basis – a level need for more than $386 million in landside next decade. The report also identified a $28.9 REAL ESTATE In the AAPA’s 2015 “The State of Freight” move freight is threatened by conditions that ness,” AAPA CEO Kurt Nagle said. “Fully funded underway; Bayside infrastructure. port productivity of up toover 25 percent or more. trade and domestic job creation.” freight in infrastructure investments the Central Marina severely limit productivity and competitiveett CEO Les Reardanz said. “The best way we adequate infrastructure and asoon national freight 60% design of Water- & Marine’s report, Washington port leaders identified the billion need forisimprovements at ports nationfreight infrastructure investments over the Salmon Port of Everett Partners Launch ‘SEA TO SKY’ Logistics Video of freight mobility threatened by increasing ated by $6 billion worth of goods The House expected to act on surface “The ability of U.S. seaports to moving efficiently freight provisions in the next surface transporseverely limit productivity and competitiveImprovements next decade. The report also identified a $28.9 ness,” AAPA CEO Kurt Nagle said. “Fully REAL ESTATE funded front Place Central’s Derby is Nov. 7-8. need for more than $386 million in landside strategy.” wide, where congestion at landside connectors next decade. The report also identified a $28.9 REAL ESTATE can prepare for these market shifts is to have move freight is threatened by conditions tation bill will help us build world-class port andNagle a lackseaports of federal support ness,”congestion AAPA through CEO educational Kurt said. “FullyPort funded on aCommission dailyfor basis – that a level Workingatwith key partners and 60% design Phase II of areWaternow portsitsnationFisherman’s Harbor is billion need for improvements freight provisions in an the next U.S. surfacevideo,” transporCentral Marina freight infrastructure investments over the 60% design of Waterover the past 10 years was linked to a drop in billion need for improvements at ports nationPort of Everett & Partners Launch ‘SEA TO SKY’ severely limit productivity and competitiveIn the AAPA’s 2015 “The State of Freight” connections and maintain a leading role in front Place Central’s freight provisions in the next surface transporadequate infrastructure and aMedia, national freight underway; infrastructure. complete.Bayside Everett-based the Port of President Troy McClelland said. “The wide, where congestion at landside Sierra connectors freight mobility threatened by increasing tation billidentified will helpaof us build world-class port front Place Central’s next decade. The report also $28.9 REAL ESTATE Improvements -is port productivity of up to 25 percent or more. ness,” AAPA CEO Kurt Nagle said. “Fully funded wide, where congestion at landside connectors Fisherman’s Harbor global trade and domestic job creation.” report, Washington port leaders identified the tation bill will help us build world-class port Marine’s Salmon “The ability of U.S. seaports to federal efficiently thestrategy.” past 10of years was linked to athe drop‘SEA in improvements Logistics Video Everett created TO SKY’ video video ahighlights jobs and $373 for Fisherman’s Harbor is over 60% design Waterconnections and maintain leading role in34,000 need for at to ports nationcongestion and athe lack of support complete. Phase IIisare now freight provisions in the next surface transporover the past 10 than years $386 wasbillion linked to ain drop in Derby Nov. 7-8. connections and maintain a leading role in need for more million landside front In Place Central’s Port of Everett & Partners Launch ‘SEA TO SKY’ Logistics Video port productivity of up to 25 percent or more. complete. move freight is threatened bysupported conditions that provide a behind-the-scenes look at the million in tax revenue by the global trade and domestic job creation.” wide, where congestion at landside connectors the AAPA’s 2015 “The State of Freight” tation bill will help us build world-class port Theproductivity PortHarbor of Everett a new video in honor “We often talk about the importance of our tie with underway; Bayside infrastructure. port of uphas to launched 25 percent or more. Fisherman’s iswith global trade and domestic job creation.” freight infrastructure investments over the Working its key partners and an educational video,” Port Commission over the past 10 years was linked to a drop in severely limit productivity and competitivejourney high-value airplane parts take as Port of Everett’s Seaport operations, and of the 10 year anniversary of direct aerospace ship- Logistics industry, soand what better away to show connections maintain leading role in report, Washington port leaders identified the the aerospace Salmon complete. Port ofMarine’s Everett & Partners Launch ‘SEA TO SKY’ Video “The ability of “The U.S. seaports to efficiently Everett-based Sierra Media, the Port McClelland said. next decade. Thetotravel report also identified aupthe $28.9 ments from Japan Everett, featuring never-beforethis than with anKurt educational video,” Port Commission port productivity ofof to 25 President percent orTroy more. PortDerby of Everett & Partners Launch ‘SEA TO SKY’ Logistics Video they 5,000 miles from Port of how continuing to make investments in ness,” AAPA CEO Nagle said. “Fully funded global trade and domestic job creation.” is Nov. 7-8. need for more $386 million in landside Working with itsthan key partners and video,” Port Commission seen footage ofcreated this logistics chain in ports action. President Troy McClelland said. “The video highlights the move freight is threatened byessential conditions that Everett the TO SKY’ video to an educational video highlights the 34,000 jobs and $373 Visit60% design of Waterbillion need for improvements at nationWorking with its‘SEA key partners and an educational video,” Port Commission Osaka, Japan to the Port of Everett. This our transportation facilities are freight provisions in the next surface transporPort of Everett & Partners Launch ‘SEA TO SKY’ Logistics Video www.portofeverett.com/aerospacevideo Working with its key partners and Everett-based 34,000 jobs and $373 million in tax revenue supported Everett-based Sierra Media, the Port of President Troy McClelland said. “The freight infrastructure investments over the front Place Central’s providecongestion a behind-the-scenes look connectors at the million in tax revenue limit supported by the severely productivity andport competitivewide, where atMedia, landside Everett-based Sierra the Port of itsTO President Troy McClelland said. “Thevideo,” sophisticated chain supports the in supporting our regional economy andhow Sierra Media, the Port of Everett thewith ‘SEA by the Port of Everett’s Seaport operations, and tation bill will help useducational build world-class Working key partners and an Port Commission Everett created the ‘SEA TOlogistics SKY’created video to video highlights the 34,000 jobs and $373 Fisherman’s Harbor journey high-value airplane parts take as Port of Everett’s Seaport operations, and The Port of Everett hasislaunched a new next decade. The report also identified a $28.9 SKY’ the video to747, provide behind-the-scenes look at the continuing to make investments in our transportation Everett created TO SKY’aKC-Tanker video to video highlights the 34,000 jobs and $373 ness,” AAPA CEO Kurt Nagle said. “Fully over past 10 years was‘SEA linked drop in 767,athe 777 airplanes, and securing jobs forby future generations.” Everett-based Sierra Media, the Port of and President said. “The funded connections maintain aTroy leading role in provide a behind-the-scenes look attothe million incontinuing tax revenue supported the complete. they travel 5,000 miles from the Port of travel how to make investments in McClelland video in design honor ofofthe 10 year anniversary journey high-value airplane parts take as they facilities are essential in supporting our regional econo60% Waterbillion need for improvements at ports nationprovide a behind-the-scenes look at the million in tax revenue supported by the port productivity ofas up 25parts percent or more. created the ‘SEA TO SKY’freight video to video highlights the 34,000 jobs and $373 provisions injob the next surface transporserves ato backup for the 787. Today, Washington State’s top imports Visit trade and domestic creation.” journey high-value take as of global Everett’s Seaport operations, and Osaka, Japan the Port ofEverett Everett. This our transportation facilities 5,000 miles from thetoairplane Port of Osaka, Japan to thePort Port my and securing jobsare foressential future generations.” www.portofeverett.com/aerospacevideo of direct aerospace shipments from Japan front Place Central’s journey high-value airplane parts take as Port of Everett’s Seaport operations, and provide a behind-the-scenes lookand atWashington the million in tax revenue supported by the wide, where congestion atabout landside connectors “We often talk the importance exports are airplanes andworld-class aerospace of Everett. This sophisticated logistics supports Today, State’s top imports and exports are they travel 5,000 miles from the Portchain of howincontinuing to make inand tation billinvestments will help us build port sophisticated logistics chain supports the supporting our regional economy Fisherman’s is a new Everett, The Port of featuring EverettHarbor hasnever-before-seen launched they travel 5,000 miles from the Port of how continuing to make investments in journey high-value airplane parts take as Port of Everett’s Seaport operations, Visit to the 747, 767, 777 airplanes, KC-Tanker and serves as a airplanes and aerospace parts. Everett’s custom’s district Osaka, Japan to the Port of Everett. This our transportation facilities are essential over the past 10 years was linked to a drop in of our tie with the aerospace so jobs parts. Everett’s custom’s district alone, roleand 747, 767, 777 airplanes, KC-Tanker and industry, securing for future generations.” connections and maintain a leading www.portofeverett.com/aerospacevideo Visit video in honor of the 10 year anniversary complete. backup Osaka, for Working the Japan 787. with alone, supported $25.7 billion in Commission exports in 2014. inin they travel 5,000 miles our fromtransportation the Port of how continuing to make investments to theits Port ofpartners Everett. This facilities are essential footage of this logistics chain in action. key and an educational video,” Port www.portofeverett.com/aerospacevideo sophisticated logistics chain supports the in supporting our regional economy and serves as a backup for the 787. Today, Washington State’s top imports what better to show this than with supported $25.7 billion in exports in 2014. port productivity of upway to 25 percent or more. Visit global trade and domestic job creation.” The Port of Everett has launched a from new Japan of direct aerospace shipments Osaka, Japan to Everett. This our transportation are essential sophisticated logistics chain supports thethe inof supporting our regional economy andfacilities www.portofeverett.com/aerospacevideo Everett-based Sierra Media, ofPort Troy McClelland “We often talk about the importance and exports airplanes and aerospacesaid. “The 777 airplanes, KC-Tanker andthe Portsecuring jobsPresident forare future generations.” The Port of Everett has launched a new747, 767, sophisticated logistics chain supports the future in generations.” supporting our regional economy and Everett, never-before-seen video intohonor of featuring the 10 year anniversary 767, 777the airplanes, KC-Tanker and securing jobscustom’s for of747, our tie with aerospace industry, so parts. Everett’s district alone, The Port of Everett has launched a new serves as a backup for the 787. Washington State’s top Everett created the ‘SEA TOInformation SKY’ videoToday, toyou video highlights theimports 34,000 jobs and $373 video in honor of the 10chain year in anniversary Stay Connected! Commissioners CEO/Executive Director would like to 747, 767, 777 airplanes, KC-Tanker and securing jobs for future generations.” footage of this logistics action. of direct aerospace shipments from Japan serves as a backup for the 787. Today, Washington State’s top imports video in honor of the 10 year anniversary what better way to show this than with supported $25.7 billion in exports in 2014. “We often talk about the importance and exports are airplanes and aerospace provide a behind-the-scenes at the million in tax revenue supportedState’s by thetop imports of direct aerospace shipments Troy McClelland/District 1 from Japan Les Reardanz see in next month’s update? Visit www.portofeverett.com serves aslook a backup for the Today, to Everett, featuring never-before-seen with key partners and an airplanes educational video,” Port Commission “WeWorking often talkJapan aboutits the importance and787. exports are and Washington aerospace of direct aerospace shipments from of our tie with the aerospace industry, so parts. Everett’s custom’s district alone, Tom Stiger/District 2 Please e-mail ‘Like’ us on Facebook; ‘Follow’ to Everett, featuring never-before-seen journey high-value airplane partstalk take as parts. Port of Everett’s Seaport operations, and “We often the importance and exports are airplanes and aerospace footage of this logistics chain in action. ofnever-before-seen our tie with the aerospace industry, soabout Everett’s custom’s district alone, featuring Everett-based Sierra Media, Port President Troy McClelland said. “The Stay Connected! Commissioners CEO/Executive Director Information youthe would likeof to$25.7 Glen Bachman/District 3 toinEverett, lisam@portofeverett.com what better way to show this than with supported billion in exports in 2014. us on Twitter and Instagram footage of this logistics chain action. our tiethe withPort the aerospace industry, so parts. Everett’s custom’s district they travel 5,000 milesoffrom of how continuing to make investments in alone,

Lastthe Sunday Farmer’s Market season of theof season Oct. 6, 13 of the Oct. 18season

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Dec.55 Dec.

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Port of Everett & Partners Launch ‘SEA TO SKY’ Logistics Video

Port of Everett & Partners Launch ‘SEA TO SKY’ Logistics Video

Les in next month’s what better way to show this than with update? supportedVisit billion in exports in 2014. www.portofeverett.com footage ofReardanz this logistics chain in action. Everett createdsee the ‘SEA TO SKY’ video tothan $25.7 video highlights the 34,000 jobs and $373 what better way to show this with supported $25.7 billion in exports in 2014. Please e-mail Osaka, Japan to the Port of Everett. This our transportation facilities are essential ‘Like’ us on Facebook; ‘Follow’ www.portofeverett.com/aerospacevideo 1399675 Stay Connected! Commissioners CEO/Executive Director Information you would like to Glen Bachman/District 3 lisam@portofeverett.com provide a behind-the-scenes look at the million in tax revenue supported us on Twitter and Instagram sophisticated logistics chain supports the inVisit supporting our regional economy and by the Stay Connected! Commissioners 1 CEO/Executive Director you would like to Troy McClelland/District Les Reardanz see in Information next month’s update? www.portofeverett.com Stay Connected! Commissioners CEO/Executive Director Information you would like to The Port of Everett has launched a new Troy McClelland/District 1

Visit Tom Stiger/District 2

24 THE HERALD BUSINESS JOURNAL

OCTOBER 2015

SNOHOMISH COUNTY ECONOMIC DATA Pending sales, residential real estate

Closed sales, residential real estate

Unemployment rate, percent

Continued unemployment claims

Aerospace employment

Construction employment

Professional services employment

Local sales tax distributions, Snohomish County and incorporated cities

Consumer price index, King and Snohomish counties

03/11

1,375

785

10.2

13,200

38,000

14,300

20,700

$3,392,214

229.48

04/11

1,233

734

9.5

12,341

38,800

14,500

21,200

$3,415,252

05/11

1,315

820

9.2

11,974

39,300

14,700

21,200

$4,103,347

06/11

1,279

866

10.1

10,737

40,200

15,200

21,500

$4,202,089

07/11

1,207

851

10.1

10,388

41,100

15,700

21,800

$4,169,784

08/11

1,325

916

9.1

9,443

41,400

15,900

22,100

$4,591,484

09/11

1,161

837

9

8,938

42,100

15,800

22,100

$4,117,816

10/11

1,226

828

8.8

9,342

42,300

15,000

21,900

$4,165,352

11/11

1,041

854

8.7

9,989

43,100

15,000

21,700

$4,317,909

12/11

1,013

846

8

10,433

43,300

14,800

21,600

$4,007,300

01/12

1,150

593

8.7

12,829

43,500

14,100

21,800

$4,030,147

02/12

1,391

698

8.9

11,430

43,800

14,300

22,400

$5,348,753

03/12

1,665

828

8.4

10,937

44,100

14,400

22,400

$3,503,955

04/12

1,570

886

7.3

10,674

44,400

14,700

23,100

$3,761,069

05/12

1,579

1,000

7.8

9,578

44,700

15,100

23,300

$4,247,900

06/12

1,448

1,025

8.4

8,951

45,200

15,400

23,300

$4,064,415

07/12

1,400

1,029

8.4

9,114

45,800

16,100

23,300

$4,264,446

08/12

1,324

1,027

7.5

7,834

46,300

16,500

23,400

$4,485,421

09/12

1,206

880

7.1

7,865

46,900

16,300

23,600

$4,522,340

10/12

1,325

937

7

7,870

46,800

16,300

23,300

$4,577,850

11/12

1,114

806

6.8

8,445

47,500

16,100

23,000

$4,768,450

12/12

872

892

6.6

9,351

47,100

15,900

23,100

$4,378,797

01/13

1,154

713

7.1

9,962

46,800

15,600

22,600

$4,466,777

02/13

1,236

673

6.3

9,182

46,600

15,300

22,500

$5,680,845

03/13

1,576

932

5.7

9,060

46,400

15,400

22,500

$4,093,977

04/13

1,500

1,020

4.9

8,891

46,100

15,500

22,900

$3,970,313

05/13

1,487

1,131

4.7

8,093

45,500

15,800

22,700

$4,725,432

06/13

1,488

1,159

5.7

7,888

45,700

16,200

22,900

$4,316,634

07/13

1,470

1,141

5.6

7,787

45,900

18,000

24,000

$4,584,288

08/13

1,402

1,143

6.2

7,062

44,900

18,400

24,000

$4,921,104

09/13

1,150

1,032

N/A

7,180

45,100

18,300

24,000

$3,573,194

10/13

1,219

1,041

6.0

7,149

44,500

18,200

23,900

$4,998,366

11/13

1,010

833

5.7

7,499

44,300

17,900

24,200

$5,132,975

12/13

835

871

5.3

8,829

44,700

17,800

24,000

$3,348,852

01/14

1,195

615

6.0

9,651

44,000

14,500

23,300

$3,382,321

02/14

1,180

688

6.4

8,850

43,700

14,800

23,100

$4,087,089

03/14

1,481

949

6.0

8,897

43,700

14,800

23,400

$3,013,059

04/14

1,454

943

4.9

8,069

43,400

14,800

23,100

$2,923,521

05/14

1,718

1,074

5.0

7,502

43,600

15,100

23,100

$3,370,904

06/14

1,545

1,220

5.1

7,177

44,400

15,400

23,300

$3,290,880

07/14

1,457

1,172

5.3

6,587

44,000

18,400

23,500

$3,474,651

08/14

1,393

1,163

5.4

6,244

43,000

18,800

23,800

$3,695,926

09/14

1,328

1,057

5.1

N/A

42,900

18,800

23,800

$3,838,762

10/14

1,327

1,113

4.8

N/A

41,400

18,300

24,200

$3,663,750

11/14

1,027

885

4.8

6,093

41,800

18,000

24,100

$3,852,205

12/14

956

920

4.5

N/A

42,000

17,700

24,100

$3,582,032

1/15

1,237

686

N/A

N/A

N/A

N/A

N/A

$3,280,200

2/15

1,406

740

5.3

6,663

43,000

17,200

23,700

$4,146,999

3/15

1,938

1,075

4.5

6,762

42,800

17,500

24,000

$2,981,599

4/15

1,747

1,272

3.6

6,273

42,800

18,100

24,100

$3,041,795

5/15

1,777

1,315

4.0

5,923

42,800

18,600

24,000

$3,654,693

6/15

1,799

1,374

4.3

5,607

42,700

19,200

24,400

$3,445,201

7/15

1,764

1,411

4.3

5,323

44,100

20,700

25,000

$3,590,957

8/15

1,634

1,442

3.9

5,367

43,600

21,200

25,300

$11,743,713*

* Note: Previous tallies only calculated sales tax for unincorporated Snohomish County. This shows the tally for incorporated cities as well as the county.

231.31

233.25

233.81

235.92

234.81

235.74

237.93

239.54

240.21

241.36

237.99

239.90

240.82

242.82

242.77

242.78

241.05

242.77

246.61

247.64

247.18

247.854

245.05

245.496

247.611

251.622

OCTOBER 2015

THE HERALD BUSINESS JOURNAL 25

ECONOMIC DATA Boeing stock price

PUD retail electricity use, kilowatt hours

Snohomish County PUD connections

New vehicle registrations

Average gas price (regular, unleaded

02/11

$72.01

635,877,009

197

3,115

$3.34

03/11

$73.93

712,625,392

225

4,327

$3.70

04/11

$79.78

637,552,469

217

4,065

$3.92

05/11

$78.03

562,380,445

257

3,972

$3.99

06/11

$73.93

543,602,022

213

4,196

$3.86

07/11

$70.47

446,373,984

241

3,935

$3.78

08/11

$66.86

521,884,745

227

4,181

$3.75

09/11

$60.51

455,591,472

192

3,896

$3.86

10/11

$65.79

493,315,047

214

3,883

$3.80

11/11

$68.69

518,192,703

188

3,334

$3.67

12/11

$73.35

695,279,915

239

3,504

$3.44

01/12

$74.18

676,580,919

246

3,256

$3.44

02/12

$74.95

688,378,176

294

3,496

$3.57

03/12

$74.37

671,475,890

223

4,419

$4.00

04/12

$76.80

619,896,882

223

4,305

$4.08

05/12

$69.61

495,062,119

290

4,748

$4.16

06/12

$74.30

498,393,947

222

4,585

$4.00

07/12

$73.91

446,516,298

207

4,402

$3.57

08/12

$71.40

468,361,106

282

4,664

$3.81

09/12

$69.60

408,581,275

255

4,155

$4.01

10/12

$70.44

503,030,443

442

4,303

$3.96

11/12

$74.28

473,023,558

225

3,682

$3.47

12/12

$75.36

614,283,104

234

3,636

$3.34

01/13

$73.87

700,861,857

223

4,656

$3.37

02/13

$76.90

674,618,017

316

3,753

$3.62

03/13

$85.85

608,606,315

330

4,713

$3.80

04/13

$91.41

617,541,384

321

4,943

$3.64

05/13

$99.05

492,112,324

276

5,256

$3.83

06/13

$102.32

465,163,451

213

5,275

$3.79

07/13

$105.10

453,404,099

322

5,622

$3.82

08/13

$103.92

470,067,543

232

5,742

$3.78

09/13

$117.50

410,719,601

338

5,141

$3.65

10/13

$138.36

518,766,206

461

5,179

$3.44

11/13

$133.83

461,012,493

447

4,083

$3.24

12/13

$136.92

671,835,200

244

4,752

$3.29

01/14

$125.26

696,306,571

421

5,726

$3.36

02/14

$128.92

682,348,469

386

4,467

$3.31

03/14

$125.49

610,841,349

352

5,428

$3.75

04/14

$129.02

605,381,115

368

6,389

$3.74

05/14

$135.25

468,754,469

466

6,542

$3.87

06/14

$127.23

492,917,254

412

6,626

$3.93

07/14

$120.48

432,682,894

444

6,611

$3.95

08/14

$126.80

463,314,006

363

5,614

$3.83

09/14

$127.38

451,089,566

264

5,987

$3.74

10/14

$124.91

496,335,315

403

5,929

$3.40

11/14

$134.36

422,769,229

426

4,867

$3.04

12/14

$132.25

663,368,433

426

6,072

$2.88

1/15

$145.37

634,592,067

209

6,364

$2.30

2/15

$150.85

611,633,434

287

5,889

$2.30

3/15

$150.08

567,831,393

284

7,707

$2.85

4/15

$143.34

578,264,358

427

8,057

$2.70

5/15

$140.52

449,046,426

326

8,649

$3.05

6/15

$138.72

494,611,488

384

9,852

$3.10

7/15

$144.17

451,503,602

334

7,641

$3.20

8/15

$130.68

474,207,621

N/A

7,021

$3.09

Neighbors Caring for Neighbors Western Washington Medical Group, our team of board-certified/eligible providers has grown from four specialty groups in 1993, to a multi-specialty network of more than 90 providers today. This collaborative structure has been proven to provide highly effective medical care tailored to each unique patient. By providing comprehensive medical care, Western Washington Medical Group providers are able to not only track patient care within specialties, but communicate and partner with colleagues to address the most effective patientfocused medical needs.

Specialties Cardiology Clinical Laboratory Clinical Research Critical Care Diabetes & Nutrition Education Center Ear, Nose & Throat/Audiology Endocrinology/Metabolism Endoscopy Center Facial Plastic & Aesthetic Services Family Practice Gastroenterology Gateway Surgery Center Nephrology Orthopedic, Sports, Spine & Hand Center Podiatry Psychology Pulmonary & Asthma Rheumatology Sleep Medicine Urology Walk In North Puget Sound Center for Sleep Disorders

425-259-4041

www.wwmedgroup.com

1728 W. Marine View Drive, Suite 110 Everett, WA 98201

1414622

26 THE HERALD BUSINESS JOURNAL

OCTOBER 2015

BUSINESS LICENSES PLEASE NOTE: Business license information is obtained monthly from the Washington Secretary of State’s Office through the paid commercial services of InfoUSA.See the full list of this month’s business licenses at www. theheraldbusinessjournal. com.

Arlington Alfonso’s Mexican Restaurant: 17216 Smokey Point Drive, Arlington, WA 98223-8798; 360-386-9718; Restaurants Dungeness Gear Works Inc.: 18021 59th Ave. NE, Arlington, WA 98223-6353; 360-403-7056; Nonclassified Megan’s Masterpieces: 8205 179th Place NE, Arlington, WA 98223-3736; Nonclassified Shannon Crockett: PO Box 383, Arlington, WA 982230383; Nonclassified Skin Spa: 437 N Olympic Ave., Arlington, WA 982231299; 360-403-7546; Spas Splash N Go: 529 N Macleod Ave., No. 6, Arlington, WA 98223-1229; Nonclassified T Lingit Aviation Services: PO Box 3367, Arlington, WA 98223-3367; Airline Support Services Tazz Etc Enterprizes: 9904 Highway 530 NE, Arlington, WA 98223-8126

Brier MK Accounting: 2361 214th Place SW, Brier, WA 98036-8914; Accounting and Bookkeeping General Services

Edmonds A&Z Quick Clean & Right On: 5518 151st Place SW, Edmonds, WA 98026-4347; Nonclassified Adult Family Home: 8120 187th St. SW, Edmonds, WA 98026-5843; Nonclassified Auxiliary Engine and Generator Services: 10418 243rd Place SW, Edmonds, WA 98020-5753; Miscellaneous Industrial Equipment and Supplies (Wholesale) Bright 4 Health: 120 W Dayton St., Edmonds, WA 98020-7217; 425-673-7726; Health Services Building Professionals: 416 Daley St., No. B, Edmonds, WA 98020-3186; Building Contractors Creo Spirits Inc.: 123 Second Ave. S, No. G1, Edmonds, WA 98020-8457; Nonclassified First Place Clothing Co.: 709 Brookmere Drive, Edmonds, WA 98020-2609; Clothing-Retail Halestones: 14029 64th Ave. W, Edmonds, WA 980263500; Nonclassified Hillwood Senior Care AFH: 23308 96th Ave. W, Edmonds, WA 98020-5008;

Residential Care Homes Korea Daily: 22727 Highway 99, Edmonds, WA 98026-8381; 425-361-1858; News Service Lynnwood Book Exchange: 111 Fourth Ave. N, Edmonds, WA 980203115; 425-775-2377; Book Dealers-Retail Megan Lee Tax Corp: 23830 Highway 99, Edmonds, WA 98026-9209; 425-6780712; Tax Return Preparation and Filing Millcap Homes: 13725 48th Place W, Edmonds, WA 98026-3417; 425-361-1469; Nonclassified Over Under Leather: 941 Daley St., Edmonds, WA 98020-2942; Leather Goods-Dealers R&R Janitorial Services: 7814 193rd Place SW, Edmonds, WA 98026-6236; Janitor Service Rainbow Dry Cleaners: 23416 Highway 99, No. B, Edmonds, WA 98026-9328; Cleaners Serene Natural Health: 7500 212th St. SW, No. 211, Edmonds, WA 98026-7617; Holistic Practitioners Spud Fish: 174 Sunset Ave., Edmonds, WA 98020; 425-361-2458; Seafood-Retail Washington Wine Club: 21020 70th Ave. W, Edmonds, WA 98026-7202; 425-774-3881; Wines-Retail Winco Foods: 21900 Highway 99, Edmonds, WA 98026-8038; 425-697-1052; Grocers-Retail

Everett

Lien Research Corp. has been in business since 1988 serving our cliental with the knowledge and experience needed to legally protect the security of your assets. Toll Free: 800-446-4978 www.lienresearch.com Office: 425-252-6641 16710 Smokey Point Blvd., #210 Fax: 425-252-2754 P.O. Box 3409 Arlington, WA 98223 1416064

4 Green: 2732 W Mukilteo Blvd., Everett, WA 982031456; Nonclassified A Better Clean: 1323 100th Place SE, No. 8, Everett, WA 98208-4154; Nonclassified A Specialty: 2328 119th St. SW, No. A1, Everett, WA 98204-4740; Nonclassified All Ocean Services: 1205 Craftsman Way, Everett, WA 98201-1588; 425-512-0289; Services Allay Inc.: 2218 Cedar St., Everett, WA 98201-2535; Nonclassified Angels Adult Family Home Inc.: 11403 37th Ave. SE, Everett, WA 98208-7765; Homes-Adult

data

Chill Massage: 907 132nd St. SW, No. C108, Everett, WA 98204-9338; Massage Therapists Clean Craft Detailing: 9802 29th Ave. W, Everett, WA 98204-1349; 425-3533148; Automobile Detail and Clean-Up Service Coffee Lovers: 2716 Walnut St., Everett, WA 982013845; 425-258-5095; Coffee and Tea D&G Solteros Carpet: 1528 Hollow Dale Place, Everett, WA 98204-3726; Carpet and Rug Dealers-New Dawg Grooming Spaw: 2118 19th St., Everett, WA 98201-2467; 425-259-3294; Pet Washing and Grooming Debbie’s Hair Design: 8920 Evergreen Way, Everett, WA 98204; 425-347-8766; Beauty Salons Diamond Sky: 12116 38th Ave. SE, Everett, WA 982085618; Nonclassified Ego Strength and Performance: 12310 Highway 99, Everett, WA 98204-8518; 425249-2726; Nonclassified Eoner: 510 W Casino Road, Everett, WA 98204-1626; 425423-8353; Nonclassified Everett Autobody: 2006 Broadway, Everett, WA 98201-2318; 425-405-3790; Automobile Body-Repairing and Painting Floral Soil: 2722 Rucker Ave., Everett, WA 982013404; 425-258-4490; Florists-Retail Garinger Construction Services: 14904 52nd Ave. SE, Everett, WA 98208-8934; Construction Companies Home Floors & Remodel: 7207 Evergreen Way, Everett, WA 98203-5629; 425-4053105; Floor Laying Refinishing and Resurfacing Iron Mountain: 6600 Hardeson Road, Everett, WA 98203-5863; 425-3494510; Business Records and Documents-Storage Karen Lett Integrated Media: 2138 W Mukilteo Blvd., Everett, WA 982031518; Nonclassified Kushery: 5626 134th Place SE, Everett, WA 98208-5615; 425-337-5145; Nonclassified Laney Dental Arts: 2701 Wetmore Ave., No. 218, Everett, WA 98201-3593; Laboratories-Dental Luoze: 1721 Hewitt Ave.,

No. 402, Everett, WA 982013570; Nonclassified Natural Stone Interiors: 3809 Mcdougall Ave., Everett, WA 98201-5106; 425-2585770; Interior Decorators Design and Consultants Pacific Custom Upholstery: 525 112th St. SE, No. F128, Everett, WA 982085047; Upholsterers Pacific Flowers: 2012 127th Place SW, Everett, WA 98204-5578; Florists-Retail Players Bar & Grill: 5732 140th Place SE, Everett, WA 98208-9327; Restaurants Potala Farms + Market: 2804 Grand Ave., Everett, WA 98201; 425-212-9911; Farms Sandstone Brewing Co: 13723 59th Ave. SE, Everett, WA 98208-9404; Brewers (Manufacturers) Shifa Health: 10333 19th Ave. SE, No. 109, Everett, WA 98208-4267; 425-225-6859; Health Services Sue’s House: 5908 Evergreen Way, No. A, Everett, WA 98203-6033; Nonclassified Wright Stuff: 1618 Hewitt Ave., Everett, WA 98201-3516; 425-258-3161; Nonclassified

Gold Bar Imperial $andwiches: 41220 Goldbar Blvd., Gold Bar, WA 98251-9527; Sandwiches

Granite Falls Jack’s Electric Inc.: 23109 135th St. NE, Granite Falls, WA 98252-9536; Contractors

Lake Stevens Beads & Bells Home Cleaning: 11113 S Lake Stevens Road, Lake Stevens, WA 98258-9492; House Cleaning Computer Help: 2905 Lake Drive, Lake Stevens, WA 98258-4275; Computers-Service and Repair County Market: 303 91st Ave. NE, No. F, Lake Stevens, WA 98258-2541; 425-3353421; Convenience Stores Double Clef: 828 124th Court NE, Lake Stevens, WA 98258-8042; Nonclassified Exquisite Gems & Design: 217 116th Ave. NE, Lake

Stevens, WA 98258-8628; Miscellaneous Retail Stores Gooddogbaddog: 7411 10th St. SE, Lake Stevens, WA 98258-3603; Nonclassified Oil Of Joy: 11533 15th Place SE, Lake Stevens, WA 98258-7934; Nonclassified Qdoba Mexican Grill: 513 Highway 9 NE, Lake Stevens, WA 98258-9822; 425-3348372; Restaurants Rizo’s Painting: 12208 20th St. NE, No. 5, Lake Stevens, WA 98258-8602; Painters Sunshine Honey Co.: 11011 22nd St. SE, Lake Stevens, WA 98258-5129; Honey (Wholesale) Washington’s Best Fireworks: 9724 Ninth St. SE, Lake Stevens, WA 982583912; Fireworks (Wholesale)

Lynnwood 2 Nice Guys: 14629 33rd Place W, Lynnwood, WA 98087-3407; Nonclassified Corrosion Specialists Inc.: 15006 35th Ave. W, Lynnwood, WA 98087-5016; 425-741-0101; Nonclassified Ethan Quach Investments: 3405 188th St. SW, No. 303, Lynnwood, WA 98037-4744; Investments Evergreen Solution: 16616 48th Ave. W, No. K201, Lynnwood, WA 98037-6866; Nonclassified Exit Team Timeshare: 3400 188th St. SW, Lynnwood, WA 98037-4747; Condominiums-Time Sharing Fickproclean & Restoration: 14500 Admiralty Way, No. M301, Lynnwood, WA 98087-5844; Nonclassified Hadera Money: 16817 Larch Way, No. D105, Lynnwood, WA 98037-3364; Nonclassified Ledsense Technologies Inc.: 2125 196th St. SW, No. 112, Lynnwood, WA 98036-7033; 425-245-7121; Nonclassified M2 Medical: 15710 E Shore Drive, Lynnwood, WA 98087-6624; Clinics Mind Health Associates: 19109 36th Ave. W, Lynnwood, WA 98036-5767; 425673-7586; Health Services North West Home Designs: 19105 36th Ave. W, Lynnwood, WA 98036-5760; 425-245-8589; Home Design and Planning Service

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Marysville Aunt Ninny’s: 7122 70th Ave. NE, Marysville, WA 98270-7759; Nonclassified Compass HVAC: 3617 150th Place NE, No. 119, Marysville, WA 98271-8904; Mechanical Contractors Craftwerks: 104 Columbia Ave., Marysville, WA 982705131; Nonclassified Discover Legacy: 8704 81st Drive NE, Marysville, WA 98270-9302; Nonclassified Formative Construction Consulting: 12817 47th Drive NE, Marysville, WA 98271-8634; Construction Consultants Gualnam Sushi Inc.: PO Box 1727, Marysville, WA 98270-1727; Restaurants Lucky Dog Vacations: 5122 130th Place NE, Marysville, WA 98271-9026; Travel Agencies and Bureaus Marysville Anderson Insurance: 13805 Smokey Point Blvd., Marysville, WA 98271-8087; 360-653-2553; Insurance Myawesomedogs: 13901 Smokey Point Blvd., Marysville, WA 98271-7860; Nonclassified Nomad Sophisticate: 7525 55th Place NE, Marysville, WA 98270-8911; Nonclassified Oasis Health Spa: 9611 State Ave., No. K, Marysville, WA 98270-2201; Health Spas

Payfirst Properties: PO Box 1416, Marysville, WA 98270-1416; Real Estate REM Consulants Construction: 1012 Columbia Ave., No. 15, Marysville, WA 98270-4314; Construction Consultants Shorty Cakes: PO Box 1751, Marysville, WA 982701751; Bakers-Retail Sonic Elite Allstars: 4008 132nd Place NE, No. 504, Marysville, WA 98271-7885; 360-653-2454; Nonclassified Squirrel Tree Wood Turning: 4527 121st Place NE, Marysville, WA 98271-8561; Wood-Turning (Manufacturers) Tim Hughes Law Office: 6923 73rd Drive NE, Marysville, WA 98270-6538; Attorneys

Mill Creek Deb’s Decor: 14128 30th Ave. SE, Mill Creek, WA 98012-5001; Interior Decorators Design and Consultants First Savings Bank Northwest: 15021 Main St., Mill Creek, WA 98012-1651; 425337-5307; Banks Goodenow Photography: PO Box 12092, Mill Creek, WA 98082-0092; Photography Healing The Culture: 1219 Mill Creek Blvd., Mill Creek, WA 98012-3010; 425-3322995; Holistic Practitioners Jen Hudson Homes: PO Box 14924, Mill Creek, WA 98082-2924; Nonclassified Nomad Glove Co: 1611 164th St. SE, No. 1987, Mill Creek, WA 98012-8078; Gloves-Retail Sodo Eyecare: 16212 Bothell Everett Highway, No. F1, Mill Creek, WA 980121603; Optometrists

Monroe Alpha Dogs: 15415 182nd Ave. SE, Monroe, WA 982721206; Nonclassified Big Daddy John’s Country Cooking: 16935 158th Place SE, Monroe, WA 98272-1645; Restaurants Circle 7 Brew Works: 20290 Corbridge Road SE, Monroe, WA 98272-8602; Brewers (Manufacturers) El Lago: 14561 Fryelands Blvd. SE, Monroe, WA 98272-2942; 360-794-3710; Nonclassified Elite Fencing and General Contracting: 298 N Kelsey St., Monroe, WA 98272-1808; Fence Contractors Nick Knack Entertainment: 711 Roberts St., Monroe, WA 98272-2136; Entertainment Bureaus Red Horse Investments: 18731 High Rock Road, Monroe, WA 98272-8812; Investments

Mountlake Terrace Blue Nile Construction Services: 22806 45th Place W, Mountlake Terrace, WA 98043-4402; Construction Companies Cave Motorsports: 6608 216th St. SW, Mountlake Terrace, WA 98043-2084; 425-672-8612; Nonclassified Cruz Janitorial & Landscaping Services: 5008 239th Place SW, Mountlake Terrace, WA 98043-5623; Janitor Service

Greenluck: 5700 238th St. SW, Mountlake Terrace, WA 98043-5132; Nonclassified Penchant Design: 23811 Cedar Court, No. 3, Mountlake Terrace, WA 98043-4944

Mukilteo Magnolia Home Staging: 12352 Championship Circle, Mukilteo, WA 98275-5034; Lighting Engineers

Snohomish Accurateaccounting. Com: 20721 Dubuque Road, Snohomish, WA 98290-7441; Accounting and Bookkeeping General Services Black Fedora Brands Inc.: 818 13th St., Snohomish, WA 98290-1840; Nonclassified Cambium Eyewear: 9507 148th St. SE, Snohomish, WA 98296-7039; Optical Goods-Retail Cancer Communicator: 7221 S Machias Road, Snohomish, WA 98290-2290; Cancer Information Cedar Avenue Integrative Medicine: 14618 Westwick Road, Snohomish, WA 982909033; Integrated Medicine Estelle’s Bridal Suite: 811 Second St., Snohomish, WA 98290-2916; Bridal Shops Famco Auto: 5727 W Flowing Lake Road, Snohomish, WA 98290-5542 Flying Forklift: 19807 87th Ave. SE, Snohomish, WA 98296-7915; Trucks-Industrial (Wholesale) Intertribal Trading Organization: 11829 Chain Lake Road, Snohomish, WA 982908643; Organizations Laser Blast Adventures: 16728 Broadway Ave., Snohomish, WA 98296-8012; Nonclassified Onlyu Headbands: 1429 Ave. D No. 276, Snohomish, WA 98290-1742; Hair Goods and Supplies-Retail Structured Communications: 3330 Bickford Ave., Snohomish, WA 98290-9289; 425-610-3816; Communications Vonlossberg Cart: 8102 209th Ave. SE, Snohomish, WA 98290-7107; 360-7999261; Nonclassified

Stanwood Balanced Books & More: 6920 Church Creek Loop NW, Stanwood, WA 98292-5914; Accounting and Bookkeeping General Services Hair By Kitti: 8721 271st St. NW, Stanwood, WA 98292-5995; Beauty Salons O’Connor Photography: 9806 270th St. NW, No. B, Stanwood, WA 98292-8003; 360-926-8341; Photography Richardson Pay: 3712 288th St. NW, Stanwood, WA 98292-6487; 360-939-0767 Skagit State Bank: 8229 276th Place NW, Stanwood, WA 98292-7465; Banks Viking Video: 27032 99th Ave. NW, Stanwood, WA 98292-8026; Video Tapes and Discs-Renting and Leasing

Tulalip Joneses Inflatables: 8125 27th Ave. NE, Tulalip, WA 98271-8023; Amusement and Recreation

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Orion Insurance Group: 3405 188th St. SW, Lynnwood, WA 98037-4744; 425-673-4427; Insurance Puget Sound Guardians: 3924 204th St. SW, Lynnwood, WA 98036-9368; 425673-7653; Nonclassified Puget Sound Pet Care: 1122 144th Place SW, Lynnwood, WA 98087-6084; Pet Services Re Max 1st Choice: 16511 41st Place W, Lynnwood, WA 98037-9030; Real Estate San Francisco Logistics: 6208 202nd St. SW, Lynnwood, WA 98036-6000; Logistics Second Phase: 3511 132nd St. SW, No. 4, Lynnwood, WA 98087-5141; Nonclassified Sevenfold Deliveries: 6533 208th St. SW, No. G103, Lynnwood, WA 98036-7484; Delivery Service Shake N Go: 18514 Highway 99, No. E, Lynnwood, WA 98037-4549; Nonclassified Silver Platters: 3715 196 St. SW, Lynnwood, WA 98036; 425-673-7468; Nonclassified Silver Safari: 6706 212th St. SW, Lynnwood, WA 98036-7325; 425-673-7878; Parks Vopmall: 14322 19th Place W, Lynnwood, WA 980872041; Nonclassified West Coast Security Concepts: 19730 64th Ave. W, Lynnwood, WA 98036-5957; 425-582-0219; Security Control Equip and Systems-Wholesale WIKI Works Inc.: 2130 164th St. SW, Lynnwood, WA 98087-7810; 425-743-4538; Nonclassified You Dig: 15620 Highway 99, No. 17, Lynnwood, WA 98087-1478; Nonclassified Zeeks Pizza Lynwood: 4309 196th St. SW, Lynnwood, WA 98036-6720; 425-673-7738; Pizza

THE HERALD BUSINESS JOURNAL 27

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28 THE HERALD BUSINESS JOURNAL

OCTOBER 2015

Dan Ollis, Whidbey Coffee Family man Mud runner Coffee connoisseur

Each and every one of us is an original. Shaped by unique inuences that make us who we are today. Here at Heritage Bank, we think differences can build a better bank, too. That’s why we share the best ideas from across all of our branches and local communities with one goal in mind: to serve our customers better every day. By sharing our strengths, we’re able to offer customers like Dan Ollis—and you—more than a community bank. But rather, a community oƒ banks.

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