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VOLUME 37, NUMBER 34 • AUGUST 26, 2014
CenturyLink faces $170,000 penalty for outage By Cali Bagby Weekly editor
Last week, the Washington Utilities and Transportation Commission recommended that CenturyLink be penalized to the tune of $170,000 for the ten-day outage last November that wreaked havoc on the islands. Orcas Councilman Rick Hughes said he is glad that UTC, the state agency responsible for regulating the telecom industry, has taken this step, but he wonders if it’s enough. “I want to know if they have made any changes, is there better customer service or proof of redundancy?” asked Hughes. “If not, I don’t think they have been fined enough.” He noted that with three major outages in one year he does not have the utmost faith that islanders can rely on CenturyLink. “Especially when it comes
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to 911, we need safety and security when it comes to communications,” he said. During the outage that started on Nov. 6, telephone and internet services, including most cell phones, were unavailable to all - except county offices and some businesses utilizing OPALCO Island Network broadband facilities. By Thursday, CenturyLink, owner and operator of the high-capacity fiber cable, had located the break in San Juan Channel and marshaled divers, technicians, a large repair barge with a crane, two tugboats and other assorted machinery to address the break. CenturyLink said it was working “around the clock” to restore service. Failure of 911 emergency communications was an immediate concern for public safety officials, who scrambled to alert islanders to the outage and provide patch-
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work emergency telephone communications on each island. Use of 911 service was restored by Nov. 11. The recently recommended penalty would be in addition to credits, totaling $271,000, that the company credited in February to the accounts of affected customers. CenturyLink has also committed more than $500,000 for system improvements to ensure back-up service in the event of a future outage. The investigation confirms that the 10-day service outage resulted from a severed underwater fiber cable that separated the Friday Harbor switch from the CenturyLink network. The investigation also concludes that the company violated state laws and rules related to major outages, as well as requirements for communicating outage information to the public. “I’m very pleased with the strength of the UTC staff’s recommendations to what was a serious 10-day crisis on the San Juan Islands last November,” said Sen. Kevin Ranker, D-Orcas Island. “Not only were the islands cut off
CenturyLink Northwest Region President Brian Stading holds a section of underwater fiber-optic cable, similar to the one that runs between Lopez and San Juan islands. from the rest of the world, first responders reported two significant medical incidents during the outage in which two elderly residents tried unsuccessfully to call for help. UTC staff found serious deficiencies both in CenturyLink’s response and their communication with the public. My hope is that today’s recommendation will help make sure this never happens again.”
Back in December the UTC held a hearing in Friday Harbor in which CenturyLink was routinely criticized for failure to adequately inform island residents and urged to provide redundant communications channels, which CenturyLink said was already underway. Commission staff also recommended that CenturyLink be required to make improvements to the infrastructure
serving the San Juan Islands, and report annually to the commission on the status and results of maintenance and inspections of the system. The company has committed to infrastructure improvements by early 2015. “They [CenturyLink] needed to be sent a message to make sure that they have an adequate, proper and fail-safe telecommunications plan,” said Hughes.
Convicted sex offender back behind bars 24 hours after release By Scott Rasmussen Journal editor
A San Juan Island man who recently served six months for a felony sex
want to thank all the volunteers, participants and instructors who made these workshops so successful and for the generous financial support of many. A special thanks to the Lopez Islander Resort, Lopez School, United Way of San Juan County, Grace Church, Lopez Lions Club, Thrift Shop, Sunset Builders, Orcas Island Chamber Music Festival, Lopez Library, Spencer’s Landing, Lopez Seafaring & Voyaging Program and our Sailing Committee!
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offense faces a new round of criminal charges for allegedly spending time with a woman and her child shortly after his release from jail. On Aug. 6, Troy Fitzgerald
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Niebling was taken into custody by the San Juan County Sheriff’s Department on the heels of a complaint about the 49-year-old spending time with the woman and her child. Convicted in February of one count of voyeurism, a Class C felony,
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Niebling turned himself into the Sheriff’s Department upon learning that a warrant had been issued for his arrest, according to Undersheriff Bruce Distler. He was taken into custody on a state Department of Corrections warrant and transported by plane to Island County jail later that day. He was then transferred to a so-called “violators facility” at the Snohomish County jail to await a hearing on the alleged violation of terms of his court-ordered probation, Distler said. A registered sex offender, Niebling was ordered to serve six months in jail in SEE OFFENDER, PAGE 6