Contributed photo
INSIDE
Removal of creosote pilings and a pier in Barlow Bay. Read more about this project on page 2.
New service corps
. . . . . . . . . . . . . . . . . . . Page 2
Help for typhoon victims
. . . . . . . . . . . . . . . . . . . Page 6
Spirit Award Winner
. . . . . . . . . . . . . . . . . . . Page 8
www.islandsweekly.com 360-468-4242 • 800-654-6142
The
Islands’ eekly W
VOLUME 36, NUMBER 51 • DECEMBER 17, 2013
Complaints, losses, frustration aired over telecom outage among a long list of complaints and problems brought before the state Utilities and Transportation Commission Monday, Dec. 9, as part of its investigation into the widespread outage and the response by CenturyLink, the single-largest provider of telecom services in the San Juans and owner and operator of the underwater fiber-optic cable that rup-
By Steve Wehrly Journal reporter
As many as 50 local businesses suffered combined losses totaling $175,000 or more during the 10-day telecommunications failure of early November, according to Brendan Cowan, director of emergency management for San Juan County. The monetary losses of local businesses was
Lopez Center
Celtic / Balkan, Seasonal Songs
Saturday, Dec. 21st, 7:30pm
Winter Solstice Concert Stanley and Kip Greenthal, Christos Govetas and Kim Goldov
$15/adult $6/youth Tickets: PSR, Lopez Center, Lopez Book Shop, or lopezcenter.org
Steve Horn photo
tured and shutdown much of the islands voice, internet and 9-1-1 services starting in the early morning hours of Nov. 5. A lack of information about the outage itself and what steps were being taken to repair the cable proved a source of frustration for many. Friday Harbor Town Administrator Duncan Wilson said CenturyLink showed a “lack of initiative” in getting information out to the public and the news media, calling the information that was provided “muddled at best.” Roche Harbor Resort General Manager Brent Snow was even more emphatic. “Communication [with CenturyLink] was weak and unacceptable,” Snow said. The UTC spent almost three hours reviewing the
Staff photo / Scott Rasmussen
Right; State Sen. Kevin Ranker, and David Danner and Phillip Jones of the Washington State Utilities Commission, listen to a hearing Monday, in Friday Harbor. facts and frustrations of the outage. David Danner, chairman of the commission, said the hearing was part of a “thorough investigation of the cause of the service disruption and of the adequacy of the emergency preparations and response” of CenturyLink, especially focusing on the disruption to 911 emergency services in the county. Economic Development Council Executive Director Victoria Compton said economic damages, including two real estate transactions that were
2014
Growing a Great Business
Guide
Do you have an idea for a new business or an existing one you’d like to make more successful? James Dunn returns
Wellness
“The 2-Day MBA”
Publishes Jan. 22, 2014
for this lively, interactive workshop on January 10 & 11. Four Classes over 2 days: Business Development, Financial, Marketing, and Operations Planning. Take 1 or take them ALL! Pre-Registration by 12/20 Required.
Wellness Guide is a Publication of the Weekly, Sounder and Journal
Sales Deadline December 23
Call 376-4500 and book today! Lopez Center
CenturyLink will be issuing will be for 15 days for both phone and internet,” according to Jan Kampbell, spokeswoman for CenturyLink. The company also said that the bill for fixing the fiber-optic cable totals about $2 million to this point. Neither the credit nor the cost did much to mollify more than a dozen islanders who came forward to testify. “Failure to communicate” and “redundancy” were common themes raised at the hearing, which the UTC convened at 6 p.m. in the county SEE OUTAGE, PAGE 6
Lopez Center Accepting Bids 24’ by 36’ Pole Building for Equipment Storage Contact LCCA by Dec. 20th with intent to bid. Final bid due Jan. 6 For information: office@lopezcenter.org / 468-2203
Live in Concert
Friday Dec. 27th, 7:00pm
★
Contact the LIFRC at 468-4117 to sign up, or for more information go to our website at www.lifrc.org
lost and business relocation expenses in response to the outage, might well be significantly larger that Cowan’s estimate. Mike Greene, president of Rock Island Technology Solutions, believes his company, a reseller of CenturyLink internet services, will have to refund $14,000 to customers and may suffer direct and indirect losses of about $31,000. At the hearing, CenturyLink announced it would credit its business and residential customers for the loss of service during the outage. “The credits that
★
★
★★ ★
★
Early Holiday Sales Deadlines DECEMBER 24 WEEKLY SALES DEADLINE: DEC 17
★
★★
★
★ In Celebration of John Sangster★ ★
By Donation: Proceeds to Lopez Center for the man lift fund and San Juan Preservation Trust in memory of John.
DECEMBER 31 WEEKLY SALES DEADLINE: DEC 23
CALL 376-4500 TO PLACE YOUR AD