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Smarttalk will be initially concentrating on highlighting good business practice. For example, TECHNICAL CPD: understanding the Consumer Rights THE CONSTRUCTION PRODUCTS REGULATIONS AIR ADMITTANCE VALVES Act and how it effects the plumbing and heating engineer during their November/December 2016 daily lives, or even the risk of Business skills: Talk smart with CIPHE’s new manslaughter through an unsafe smarttalk installation.

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The law is there to help protect both the installer and the consumer, therefore having this valuable knowledge in your toolbox, will in certain circumstances be the most For important plumbing &tool heating in your possession. engineering professionals

Smarttalk also aims to educate on

the importance of good financial THE TECHNICAL ISSUE

10

skills, whether it be as simple as controlling cashflow on a project, or even just ensuring that you have a sufficient pension pot to support you in your later years.

Law & Regulations

Finally, smarttalk will cover different apsects of marketing and how our members can benefit from marketing themselves effectively.

Sales & Marketing

This could be as simple as having the correct soft skills required when dealing with the consumer, or even how to sell your services through a well branded website.

Finance & Accounts

For further information about carrying out a smarttalk, then please contact Marie Mcaffrey, Membership Manager on: mariem@ciphe.org.uk

Proud to be a Professional withknowledgefrom smarttalk

TM

It’s time to talk technical with CIPHE’s new

Proud to be a Professional

www.ciphe.org.uk

p01_phe_Nov16.indd 1

10/11/2016 10:51


Which boiler?

All of them. Every Worcester Greenstar gas and oil boiler has been awarded Which? Best Buy status.

p02_phe_nov16.indd 1

21/10/2016 09:15:46


CONTENTS with Paul Harmer Technical Director, CIPHE

smarttalk-ciphe.org.uk

10

Its time to talk “Smart”! The Chartered Institute of Plumbing and Heating Engineering is pleased to launch its “smarttalk” series aimed at communicating information that effects our members on a daily basis. The smarttalk series is delivered in 3 keys areas - Legal, Finance and Marketing - and will endeavour to help equip our members with vital skills that support the delivery of a first class service for the consumer. Smarttalk will be initially concentrating on highlighting good business practice. For example,

understanding the Consumer Rights 20Act and how it effects the plumbing TECHNICAL

THE CONSTRUCTION PRODUCTS REGULATIONS

and heating engineer during their daily lives, or even the risk of manslaughter through an unsafe installation.

26

CPD:

Business skills: Talk smart with CIPHE’s new

smartt0,alk

The law is there to help protect both the installer and the consumer, therefore having this valuable knowledge in your toolbox, will in certain circumstances be the most For important plumbing &tool heating in your possession. engineering professionals

Smarttalk also aims to educate on

the importance of good financial THE TECHNICAL ISSUE

15 16

10

skills, whether it be as simple as controlling cashflow on a project, or even just ensuring that you have a sufficient pension pot to support you in your later years.

Law & Regulations

Finally, smarttalk will cover different apsects of marketing and how our members can benefit from marketing themselves effectively.

Sales & Marketing

This could be as simple as having the correct soft skills required when dealing with the consumer, or even how to sell your services through a well branded website.

Finance & Accounts

For further information about carrying out a smarttalk, then please contact Marie Mcaffrey, Membership Manager on: mariem@ciphe.org.uk

04 08 10

AIR ADMITTANCE VALVES

November/December 2016

TM

It’s time to talk technical with CIPHE’s new

Proud to be a Professional

www.ciphe.org.uk

p01_phe_Nov16.indd 1

Message from the CEO COVER STORY: Talk technical with CIPHE’s NEW techtalk live Proud to be a Professional – with knowledge from smarttalk The CIPHE National President Welcoming our new members

REGULARS

Proud to be a Professional with knowledge from smarttalk

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CIPHE

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09/11/2016 15:33

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FEATURES 17

News Training matters CPD – Air Admittance Valves External Affairs – stamping out rogue traders Industrial Associates – Proud to be a Professional − the best is yet to come CIPHE Branch news What’s new

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Apprentices − how to benefit from the Apprenticeship Levy The importance of apprentices Technical – the Construction Products Regulations Vulnerability – smoke alarm technology evolves Vulnerability – the growing demand for inclusive bathrooms Skills – water treatment training from Sentinel Training − Heart of Worcestershire College awarded CIPHE Approved Training Centre status Water law – water law advice from WRAS Membership − promoting individual professionalism Industry News – 30 years of technical support from Worcester, Bosch Group

CIPHE technical advice Our new email address for any technical advice is technical@CIPHE.org.uk Show us your selfie with your van! Tweet your pictures to @CIPHE Please make sure we have your up-to-date email address. Send your details, including your membership number, to admin@ciphe.org.uk

ciphe.org.uk PUBLISHER: Chartered Institute of Plumbing & Heating Engineering (CIPHE) 64 Station Lane Hornchurch Essex RM12 6NB T: +44 (0) 1708 472791

PUBLISHING EDITOR: Juliet Loiselle Warners Group Publications T: 01778 391067 E: julietl@warnersgroup.co.uk

SUBSCRIPTIONS: p&he is free to members of

EDITOR: Nicky Rogers Warners Group Publications T: 01778 391128 E: nickyr@warnersgroup.co.uk

or £170.00 by airmail.

ADVERTISEMENT ENQUIRIES: Theresa Geeson Warners Group Publications T: 01778 392046 E: theresag@warnersgroup.co.uk

of the CIPHE. The membership is made up of

the CIPHE. Non-members – £115.00 per year (six issues). Overseas – £115.00 by surface mail

READERSHIP: There are around 7,200 members specifiers, college lecturers, plumbing designers, manufacturers, engineers and consultants.

www.facebook.com/ CIPHE.UK

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MULTIMEDIA ACCOUNT MANAGER: James Knight Warners Group Publications T: 01778 395029 E: jamesk@warnersgroup.co.uk PRODUCTION: Sue Ward Warners Group Publications T: 01778 392405 E: production@warnersgroup.co.uk DESIGN: Amanda Clare COMMUNICATIONS GROUP Barbara Field, Paul Harmer, Juliet Loiselle, Jo McCarthy, Allan McIntosh, Nicky Rogers, Richard Soper, Robert Stockley, Catherine Swain, Kevin Wellman, Paul Williams

© 2016 The Chartered Institute of Plumbing & Heating Engineering. Rights of translation and reproduction are reserved. Copyright notice No article may be reproduced in full or part without the written permission of the editor. In some instances, there may be a reproduction fee. Disclaimer Publication of an article or inclusion of an advertisement does not necessarily imply that the Institute is in agreement with the views expressed or represents endorsement of products, materials or techniques, nor does the Institute accept responsibility for errors or omissions.

PRINTED BY WARNERS 01778 395111

November/December 2016

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MESSAGE FROM THE CEO

WATER AND SUSTAINABILITY

Proud to be a Professional Water and sustainability issues are global problems that require concerted effort by government, manufacturers, training providers, designers and installers to work together.

Kevin Wellman, CIPHE CEO kevinw@chipe.org.uk

I

n September, I attended the World Plumbing Conference in Cape Town, South Africa. The conference was arranged by the Institute of Plumbers South Africa, which was established some 28 years ago following guidance from the Institute. It came as no surprise to me that difficulties we face in the UK are very similar to those encountered across the world. However, it is fair to say that other countries have encouraged better ‘joined up thinking’ to address their water-related problems. South Africa’s Government has studied best vocational training practice in countries such as Australia, United States and Germany (sadly, the UK did not feature in their research) and has recognised the value of vocational qualifications. They recently introduced a campaign promoting a ‘Decade of Artisans’ to encourage people to take up craft qualifications in favour of attending university.

WATER CONSUMPTION The average water consumption across the world per person, per day is 177 litres but residents in Cape Town consume 235 litres. The average person in the UK uses 150 litres, in Australia it's around 500 litres and in the USA over 570 litres. With the world’s population forecast to reach three billion by 2050, there will be many water-related challenges affecting us in the future. Water efficiency and the need for water efficient products was recognised on numerous occasions throughout the conference, for more information on this subject please refer to a paper I recently produced on behalf of the World Plumbing Council http://www. worldplumbing.org/publications.html.

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Training and education in all countries was acknowledged as essential, as was the need to encourage more competent plumbers worldwide. Those countries with licensing schemes in place, have more proactive and better-supported training provision, which raises the competence of individuals for the public benefit.

SAFETY Another issue discussed, was the increased availability of non-standard (non-approved) products globally, which is of great concern; the frustrations associated with this are exacerbated through poor regulatory enforcement. A number of references were made to UK pioneers who were responsible for enhancing sanitation, including Sir John Harrington, credited with the invention of the early flush toilet in 1596; Sir Edwin Chadwick (1800-1890), noted for his work to reform the ‘Poor Laws’ and improve sanitary conditions and public health and Sir Joseph William Bazalgette (1819-1891), responsible for the creation of London’s sewer network. The UK has contributed much to the safety and health of the public throughout the world, but there are still many people without access to good sanitation, or potable water. There are numerous opportunities available for individuals and manufacturers who want to help those without adequate sanitation to maintain their dignity and also to save lives.

COMMUNITY PLUMBING CHALLENGE Co-inciding with the conference was a demonstration promoting the international

Community Plumbing Challenge (CPC). The aim of the CPC is to contribute to improvements to public health in regions where communities are still threatened by a lack of basic sanitation and safe drinking water systems. Its objectives are as follows: • Work with communities to design, produce and install sustainable solutions to problems of water quality and supply and sanitation; • Provide education and training opportunities for community members and CPC teams and facilitate formal recognition of knowledge and skills gained; • Promote the role of plumbing skills in solving problems of water quality and supply and sanitation, and disseminate project outcomes to stakeholders and the general public; • Advocate for quality education and training, based on real-life problem solving by multi-disciplinary teams; • Review and evaluate projects in consultation with communities and apply feedback to the continuous improvement of project processes and outcomes; • Produce and disseminate reports, stories, analyses and resources, to support new projects and engage new organisations and individuals. The CPC will continue and its organisers are looking for support from colleges and manufacturers for future events. For further details check out the World Plumbing Council website or feel free to email me. CIPHE continues to play an active role in the World Plumbing Council and it is encouraging that the support given over many years is appreciated across the world.

November/December 2016

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THINK AHEAD

are killed or seriously involving underground

can be equipment with fatal consequ ences. ground cables should take time 16.417 to readmm y the precautions they should be taking.

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n contact with the cable.

• Have cable drawing s and records on site, know how to read them and check them before starting work. Be aware that not all cables may be shown on the records.

UK Power Networks is committed to safety and actively encourages anyone undertaking work to contact us in advance for advice and free cable locating maps.

rful electrical charge which

em.

WHAT TO DO

Get the basics right. Familiari se yourself with the site. Mark the route of underground cables running across the site on all plans circulated to staff. Find out if the work could be carried out away from the cables, or avoided all together.

• Look around for anythin g in the vicinity that would have an electricity service, such as street lights, CCTV cameras, phone boxes, etc. as well as the more obvious things like houses and industrial units. • Always use a cable avoidance tool (CAT) to survey the entire site before digging commences. Once found, mark cable position s with spray paint or similar. Do not forget to use encroachment lines as well. • Dig trial holes, by hand, alongside the indicated route of the cables(s). • Use spades and shovels with insulated handles in preference to forks and picks.

NEWS

These will help you avoid our underground cables during your work, which is vital for your safety as well as ensuring we can provide a reliable supply of electricity.

For free maps and advice call 0800 056 5866 or write to: Plan Provision UK Power Networks Fore Hamlet Ipswich IP3 8AA plans@ukpowernetworks .co.uk

TheNEWS • Make sure everyon e on site, including visitors, understand the risks.

WHAT NOT TO DO

• If there is a cable encase d in concrete contact UK Power Networks to agree a safe method of work. This may mean making the cable dead.

We can advise you on what steps to take if essentia l work is necessary close to underground cables and help ensure safe working practises are implemented.

• Never allow anyone near

If excavation work forms a part of your day-to-day activities obtain a copy of the Health & Safety Executive’s Guidance Note “Avoiding Danger from Underground Services ” HSG47, which is free to download from the HSE’s website - www.hs e.gov.uk/pubns/priced /hsg47.pdf

ed damaged cable or joint.

to alter the position of a cable or joint. • Never assume that cables run in straight lines, they may be deflected around underground obstacles.

• Before demolishing a building make sure that supplies are disconnected, preferab ly well clear of the work area. For guidance on how to arrange a disconnection visit www.ukpowernetworks .co.uk – Our Services

Good management reduces the risk of accidents. With proper planning and control, workers should not come into contact with underground cables.

a damaged or suspect

• Do not handle or attempt

• Do not use mechanical excavator or powered digging tool within the of known cables. vicinity

• Have the emergency contact telephone number easily available on site.

• Never knock a road pin, or forcibly throw a spiked digging tool into ground, without checking the what is below the surface.

THINK BEFORE YOU DRILL Life can be lost within seconds, or terrible life-changing burns inflicted if you come into contact with electricity. DANGER However, taking a moment to accurately locate OF DE AT H service THINK cables buried underground or within walls, before starting BEFORE work at a property can avoid this.YOU DIG UK Power Networks is running a ‘Think before you drill’ Call the netwo rk operator initiative, reminding workers to work safe, use cablelocating tools and think ‘electricity’. www.usafely kpowernetw Everyone has the right to go home to their orks.co.uk If you are unsure of your network operator then visit www.energ ynetworks.o familiesPLAN at ITthe end of a working day. Please read the please rg OUT safety advice and think before you drill. For more CHECK IT OUinformation T BEFORE on electrical safety, visit: YOU DIG UNDER GROUND www.ukpowernetworks.co.uk/ or www.hse.gov.uk/electricity

Think

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0800 587 3243

ALL THAT’S HAPPENING IN THE PLUMBING & HEATING WORLD

MORAY COLLEGE CRAFT AWARDS The Moray College Craft Awards were held in September and the CIPHE design guide was presented to Best First Year Plumbing Apprentice, Aaron Castle, who works for Ron Duncan, of Elgin.

DIG UNDER GROUND

UK Power Networks,

Registered office: Newington House, 237 Southwark Bridge Road, London SE1 Registered in England and Wales No: 3870728 6NP

UK’S FIRST ECO TOWN Ninety-one zero-carbon homes in Oxfordshire have been fitted with complete rainwater harvesting and stormwater management systems from Graf UK – helping them achieve Code for Sustainable Homes Level Five standards and minimise flood risk. The homes are the first to be built in the UK’s first eco town, North West (NW) Bicester, as part of the Elmsbrook phase of the project. All the homes will be fitted with extensive efficiency measures, such as solar PV panels and triple glazing. To reach Code for Sustainable Homes Level Five standards, the developers needed to limit each property’s potable water consumption to just 80 litres per person, per day. As well as reducing pressure on the mains supply, flooding protection was also a key concern – so civil engineering consultancy, Infrastruct CS Ltd, specified a water management solution. The Infrastruct team worked with Graf UK to design, install and commission a complete rainwater harvesting and stormwater management package for each of the properties – consisting of a 1,500L Platin tank and a soakaway made of Rain Bloc modules. Tim Trotman, Director at Infrastruct, explains: “The Platin tanks sit underground, and use submersible pumps to feed collected rainwater into a header tank in the loft of each home. The header tanks then gravity-feed the water to the properties’ bathrooms, where it is re-used for sustainable toilet flushing. “The system is engineered to use hardly any mains water, only diverting to the mains supply if the tank is empty (for example, after a particularly hot, dry spell). This not only helps save water, but also keeps bills down for homeowners and tenants. To manage excess water in the event of heavy rainfall, each rainwater harvesting system has its own soakaway made up of Graf’s Rain Bloc modules. These stormwater tanks all feed into a central soakaway, where water is gradually released back into the underlying ground conditions in a controlled way – reducing pressure on the The UK's fi rst eco town, drains and minimising flood risk.” North West (NW) Bicester

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Aaron and Allan McIntosh, Past President, presenting the design guide on behalf of CIPHE Scotland Branch

INTA EARNS CARBON NEUTRAL ACCREDITATION CIPHE Industrial Associate, Inta, has been awarded the Carbon Neutral certification after it reduced its carbon footprint to net zero. Inta worked with Natural Capital Partners to measure and reduce the greenhouse gases it produces. To achieve this, Inta ensures that every tonne of CO2 it emits is balanced by saving an equivalent amount elsewhere in the business. Cynthia Fisher, Director at Inta, said: “As we create bathroom products with water-saving features, we wanted to strengthen our green credentials by reducing our carbon footprint across the whole business.   “We’ve invested into our building facilities to minimise waste; we’ve installed triple glazed windows and fully insulated our roof space. We have also reduced an electricity optimisation system that has reduced power consumption by 15 percent.  “We’re thrilled to have achieved this award and encourage other businesses to do the same.”

November/December 2016

08/11/2016 11:37


NEWS

COWBOY PLUMBERS CHARGED £5,000 TO UNBLOCK TOILET A team of plumbers who charged over £5,000 to unblock a toilet have been jailed. Two plumbers turned up at the resident’s home near Rugby, and charged a rate of £672 per hour + VAT to unblock the toilet. They returned the following day to do non-emergency work on a soil pipe at the property where an emergency rate was again charged. The total cost for ‘unblocking’ the toilet came to £5,642, of which £2,474 was paid before Warwickshire County Council Trading Standards were alerted and intervened. Officers received further complaints from residents in Kenilworth and teamed up with colleagues and police in Staffordshire, where there were further complaints, to carry out a full investigation. The plumbing firm, which advertised itself as offering OAP discounts, was run by Duane Linton who would send out subcontracted plumbers from Birmingham once a call had been received. A court heard that victims were targeted between March 2014 and January 2016,

while claims in advertisements were also untrue and basic parts were not carried by the plumbers who subsequently took an inordinate amount of time to source them and charged that also at a premium rate. Linton was company director of Plumb-Tech Plumbing and Heating Ltd, in ethGreat Barr, Birmingham, and PlumbTech Plumbing and Heating Ltd, of Wood Lane, Handsworth. He pleaded guilty to fraud by false representation and was jailed for two years and eight months.

AIRBORNE ELITE! Mira showers is claiming what might be Britain’s remotest hot shower installation in the far highlands of Scotland. The Elite QT shower went into accommodation at a virtually inaccessible dam near Inverie, Knoydart. Inverie can only be reached by boat, or by 17-mile hike over rough ground. The dam – which provides all the community’s power supplies – is even further flung and the accommodation serves a team from Knoydart Renewables based there. So remote is the site that the team has all its supplies and equipment – even the accommodation itself – airlifted in by helicopter. As the helicopter lift capacity to the dam is only one tonne, the accommodation blocks were specially designed to be readily transportable. On one of those lifts, was the Mira Elite QT, for the crew’s shower room.

Subcontractor, Otis Wray, of Birmingham, was jailed for nine months and ordered to pay £2,000 costs and compensation of £1,113. Peter Hawketts, of Kings Norton, was jailed for 16 months and Patrick Thawe, also from Birmingham, was sentenced to 20 months in jail. The CIPHE’s mission is to protect vulnerable members of society. The plumbers involved in this story were not CIPHE members.

P&HE JOURNAL SPREADS ITS WINGS

Your p&he Journal is now available to non-members via a page-turning version on the CIPHE website. It is also circulated by CIPHE Industrial Associates who add the link to their websites and to their customers via mailshots etc. This increases the visibility and brand awareness of the CIPHE exponentially, to consumers as well as the trade and 12 in turn, highlights 18 its members as professionally adept THE VULNERABILITY ISSUE 24 and forward-thinking installers. WILLIAMS This is just one new and innovative way that the CIPHE gets its voice heard. Proud to be a Professional VULNERABILITY: SCALDING PREVENTION

VULNERABILITY: HELPING HOMEOWNERS BATTLE COLD HOMES

July/August 2016

CPD: CREATING DEMENTIA-FRIENDLY BATHROOMS

For plumbing & heating engineering professionals

PAUL NEW CIPHE NATIONAL PRESIDENT PAGE 8

CO ALARMS IN PRIVATE RENTED PROPERTIES PAGE 14

THE BENEFITS OF SKILL COMPETITIONS PAGE 22

Low flying shower

www.ciphe.org.uk

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November/December 2016

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techtalk

with Paul Harmer TechnicalDirector, CIPHE

It’s time to talk Technical ! The CIPHE has launched its latest technical product 'techtalk" and will be producing a series of technical webinars in conjunction with our Industrial Associates. Our first techtalk live was carried out by Adey Professional Heating Solutions on “Best Practice Central Heating System Protection”. Following on from this, we have produced further productions with AKW on “Best Practice Wet Room Installation”, Worcester Bosch on “A realistic approach to saving carbon”, Reliance Water Controls on “Scalding and Legionella prevention”, and Altecnic Ltd on “Unvented Hot Water Safety and Control”. There are 2 different types of techtalk; techtalk which is either a 1 or 2 page article and techtalk live which are short but informative videos. The Institute’s goal is to help educate the plumbing and heating industry on various technical subjects with an endeavour to help protect the safety and health of the public. Everybody at the Institute believe that to enable the plumbing and heating industry to flourish in the future, then there needs to be an increase in the development of engaging and innovative forms of learning. The CIPHE techtalk film crew have hit the road filming a wide variety of technical subjects which will be added to our new techtalk website. The launch of the website is planned before the end of 2016. In addition to the techtalk products, the CIPHE will be offering their members the ability to gain accredited CPD points through the completion of online interactive training courses. The first of these new training courses will be the new CIPHE Diploma in Heating Design. This new training course will be carried out online by distance learning with the use of our new CAE plumbing and heating design software.

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Above & Below Ground Drainage

Best Practice Wet Room Installation

For further information about carrying out a techtalk, then please contact Marie McCaffrey, Membership Manager at the CIPHE on mariem@ciphe.org.uk

November/December 2016

10/11/2016 12:18


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PMaybethworkisn’turgebuthe roudtbeaProfsinalwth consumerwantsi aredwithn kthe14days? nowledgfromsartlk

smarttalk

It’s time to talk }smart~! TM with Peter Adkins

Solicitor, Emms Gilmore Liberson Solicitors icitors The CIPHE has launched its smarttalk series to communicate information that effects our members on a daily basis.

The smarttalk series is delivered in three keys areas:

Don’t lose your cool with the consumer! 1. Legal

You2.may have seen last year about Finance the extension to Consumer ‘cooling 3. Marketing off’ periods from 7 to 14 days.

What may not have been obvious to They will help to equip our members those in the trade is how important vital skills support the thiswith piecethe of legislation is that to you. delivery of a first-class service for Ignore it at your peril – do so and it could you money (and thecost consumer. reputation)!

Smarttalk will initially concentrate In a nutshell, if you do not comply on highlighting with the requirementsgood of thebusiness new practice, for example, understanding Act you risk not getting paid for the work you do and also prosecution the Consumer Rights Act and how by your local Trading Standards. it effects the plumbing and heating Many think that the cooling off the risk engineer daily, or even period only applies to goods. It also of manslaughter through an applies to ‘the provision of services’ . unsafe installation.

Law & Regulations

Sales & Marketing Finance & Accounts

circumstances, be the most important tool in your possession.

Finally, smarttalk will cover marketing skills and how our members can benefit from marketing themselves effectively.

Smarttalk also aims to educate on the importance of good financial skills, whether it be as simple as This could be as simple as having controlling cashflow on a project, the correct soft skills required or even just ensuring that you when dealing with the consumer, This includes plumbing, building andThe electrical works. have a sufficient pension pot to or even how to sell your services law is there to help protect support you in your later years. through website. both the installer and the the Consumers have 14 days from The consumer should signaanwell-branded order They may want you to fit in with date they placed an order by consumer, therefore having other tradesmen, or have the work form confirming the work to be phone, by mail order or atin carried out and the price. The form finished before a deadline they thisinternet, valuable knowledge their home, to cancel with you. should also contain your terms and your toolbox, will, in certain have? Or perhaps another job cancels and you arrange with the customer to start work earlier than you expected?

If they cancel within this period, they have a right to a refund of monies paid.

What do you do? Ideally you wait As the business supplying the until the 14 days period has expired service you are required to provide but that is often impractical. the customer with details of your business including address, phone In all of these cases you should numbers, their rights Don’t losecancellation your cool with the consumer! ensure that before you start work, and how to cancel. the consumer has been given all the with Peter Adkins Solicitor, Emms Gilmore Liberson Solicitors icitors

smarttalk-ciphe.org.uk

You may have seen last year about the extension to Consumer ‘cooling off’ periods from 7 to 14 days.

What may not have been obvious to those in the trade is how important this piece of legislation is to you. Ignore it at your peril – do so and it could cost you money (and reputation)!

relevant information about your business, and notice of their rights to cancel and signed authority to carry out the work within the 14 days period.

If you do not, then the cooling off period is extended to 14 days from the day the information is supplied. In a nutshell, if you do not comply with the requirements of the new Act you risk not getting paid for the work you do and also prosecution by your local Trading Standards.

Well worded terms of business and order forms are an absolute must here. Many think that the cooling off period only applies to goods. It also applies to ‘the provision of services’. This includes plumbing, building and electrical works. Consumers have 14 days from the date they placed an order by phone, internet, by mail order or at their home, to cancel with you. If they cancel within this period, they have a right to a refund of monies paid.

They may want you to fit in with other tradesmen, or have the work finished before a deadline they have? Or perhaps another job cancels and you arrange with the customer to start work earlier than you expected?

The consumer should sign an order form confirming the work to be carried out and the price. The form should also contain your terms and conditions and give the details of cancellation rights.

How? Start by reviewing your order

conditions and give the details of cancellation rights.

If they need the work carrying out urgently, then signing the form will confirm they have been given the notice, and, despite that, they want you to start work. This will make it far easier to deal with attempted cancellation and you should normally recover the full amount agreed for emergency works, or otherwise a sum dependent upon how much of the works were carried out before cancellation.

forms urgently. What about emergency repair work? You are contacted by a Peter Adkins is a Solicitor with Emms Gilmore Liberson Solicitors based in homeowner by telephone to carry Birmingham. Peter has been involved with the CIPHE for many years and out urgent work to stop flooding, regularly advises CIPHE members of all types of legal issues. He can be sort out faulty heating or clear a contacted at padkins@egl-law.com 0121 314 0000 drain. The work is carried out within the 14 day period. The repair For further information work having been completed, the Proud to be a Professional with knowledge from smarttalk consumer may then try to cancel about using smarttalk please the contract. What do you do? email Marie McCaffrey, Maybe the work isn’t urgent but the CIPHE Membership Manager TM consumer wants it started within at: mariem@ciphe.org.uk the 14 days? As the business supplying the service you are required to provide the customer with details of your business including address, phone numbers, their cancellation rights and how to cancel.

If you do not, then the cooling off period is extended to 14 days from the day the information is supplied. Well worded terms of business and order forms are an absolute must here.

What about emergency repair work? You are contacted by a homeowner by telephone to carry out urgent work to stop flooding, sort out faulty heating or clear a drain. The work is carried out within the 14 day period. The repair work having been completed, the consumer may then try to cancel the contract. What do you do? Maybe the work isn’t urgent but the consumer wants it started within the 14 days?

What do you do? Ideally you wait until the 14 days period has expired but that is often impractical.

In all of these cases you should ensure that before you start work, the consumer has been given all the relevant information about your business, and notice of their rights to cancel and signed authority to carry out the work within the 14 days period. How? Start by reviewing your order forms urgently.

If they need the work carrying out urgently, then signing the form will confirm they have been given the notice, and, despite that, they want you to start work.

This will make it far easier to deal with attempted cancellation and you should normally recover the full amount agreed for emergency works, or otherwise a sum dependent upon how much of the works were carried out before cancellation.

Peter Adkins is a Solicitor with Emms Gilmore Liberson Solicitors based in Birmingham. Peter has been involved with the CIPHE for many years and regularly advises CIPHE members of all types of legal issues. He can be contacted at padkins@egl-law.com 0121 314 0000

TM

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November/December 2016

10/11/2016 12:17


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21/10/2016 09:26:42


with Nigel Sanger Technical Manager Plumbing John Guest Speedfit Ltd

This may seem obvious, but you’d be surprised...

There are some simple housekeeping rules to get the best out of the system.

John Guest Speedfit pipe and fittings form a quick, easy and convenient solution to today’s plumbing needs, however there are some simple housekeeping rules that users should apply in order to get the best out of the system and ensure a long term solution. Here at JG Speed it we take care to make sure that the pipe and fittings arrive at the merchant in exactly the same condition that they leave our factory. The Pipe and Fittings are in durable bags that are then placed inside high quality cardboard boxes. We do this in order to ensure there are no scratches or damage during transit. After the pipe and fittings are picked up from the merchants we have little control over what happens. Here is a list of recommendations for the care of fittings and pipe while on the van or on site. These simple housekeeping tips may seem obvious but I have seen pipes on site out of the plastic with people walking over them, pipes being dragged from a finished house into a house waiting for first fix, as well as boxes of fittings tipped out onto the floor while the installers are working in a dusty new home! 12

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Pipe needs to be : Kept clean In the supplied bags Out of the way of foot traffic Prevent : Damage by nails or metal studworkk Damage caused by dragging through holes in block work ...and generally free from surface scratches Fittings need to be : Kept in bags or suitable containers Away from dirt, dust and debris on In their original factory configuration ck Away from potential chemical attack Away from pipe work with sharply cut edges

An example l off good d practice

www.speedfit.co.uk

Proud to be a Professional with knowledge from techtalk

TM

CIPHE thanks John Guest Speedfit Ltd for providing the content for this document.

November/December 2016

09/11/2016 17:30


s ercial installation s into light comm pand your busines tions, ex ca to alifi u qu yo stic for sy me current do We’re making it ea You can use your ntial properties, Paramount four. s like larger reside irie qu with our new 50kW en t tpu ou r bigge se tho to S’ ‘YE s. and start saying and flat conversion boiler s, guest houses ung condensing doctors’ surgerie lightweight wall-h t. d compact. This rke an ma nt cie the effi on l, ion tal lue solut It’s easy to ins e it’s the best va ordable – we believ is remarkably aff up to £170*

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with Peter Adkins Solicitor, Emms Gilmore Liberson Solicitors icitors

smarttalk-ciphe.org.uk

Don’t lose your cool with the consumer! You may have seen last year about the extension to Consumer ‘cooling off’ periods from 7 to 14 days. What may not have been obvious to those in the trade is how important this piece of legislation is to you. Ignore it at your peril – do so and it could cost you money (and reputation)! In a nutshell, if you do not comply with the requirements of the new Act you risk not getting paid for the work you do and also prosecution by your local Trading Standards. Many think that the cooling off period only applies to goods. It also applies to ‘the provision of services’. This includes plumbing, building and electrical works. Consumers have 14 days from the date they placed an order by phone, internet, by mail order or at their home, to cancel with you. If they cancel within this period, they have a right to a refund of monies paid. As the business supplying the service you are required to provide the customer with details of your business including address, phone numbers, their cancellation rights and how to cancel. If you do not, then the cooling off period is extended to 14 days from the day the information is supplied. Well worded terms of business and order forms are an absolute must here. What about emergency repair work? You are contacted by a homeowner by telephone to carry out urgent work to stop flooding, sort out faulty heating or clear a drain. The work is carried out within the 14 day period. The repair work having been completed, the consumer may then try to cancel the contract. What do you do? Maybe the work isn’t urgent but the consumer wants it started within the 14 days?

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They may want you to fit in with other tradesmen, or have the work finished before a deadline they have? Or perhaps another job cancels and you arrange with the customer to start work earlier than you expected? What do you do? Ideally you wait until the 14 days period has expired but that is often impractical. In all of these cases you should ensure that before you start work, the consumer has been given all the relevant information about your business, and notice of their rights to cancel and signed authority to carry out the work within the 14 days period. How? Start by reviewing your order forms urgently.

The consumer should sign an order form confirming the work to be carried out and the price. The form should also contain your terms and conditions and give the details of cancellation rights. If they need the work carrying out urgently, then signing the form will confirm they have been given the notice, and, despite that, they want you to start work. This will make it far easier to deal with attempted cancellation and you should normally recover the full amount agreed for emergency works, or otherwise a sum dependent upon how much of the works were carried out before cancellation.

Peter Adkins is a Solicitor with Emms Gilmore Liberson Solicitors based in Birmingham. Peter has been involved with the CIPHE for many years and regularly advises CIPHE members of all types of legal issues. He can be contacted at padkins@egl-law.com 0121 314 0000

Proud to be a Professional with knowledge from smarttalk TM

09/11/2016 16:58


THE NATIONAL COVER STORY PRESIDENT – CPD

PRESIDENT’S DIARY

Proud to be a Professional Paul Williams, CIPHE National President, combines running his own business with his CIPHE duties, September was a very busy month for him.

Paul Williams

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eptember began with an Industrial Associates’ meeting, this time, held at Viessmann. It was followed the next week by the launch of Gas Safety Week at the Houses of Parliament, this event has run for several years now; going to show that we still need to highlight the dangers of carbon monoxide poisoning. Consumers must be more aware of the need to get their appliances correctly serviced by suitably qualified heating engineers.

Later in the month, CIPHE Technical Director, Paul Harmer, Chairman of the Industrial Associates Development Group, Paul Massey and I, went to the opening of the ATC at Heart of Worcester College with several IAs (See full report on page 31 of this issue.) We thank all the IAs who have pledged to support the college for the forthcoming year. I opened two more ATCs, firstly at Adey Professional Heating Solutions in Cheltenham and then at Worcester, Bosch Group at their training centre in Worcester. At a Legionella and water treatment conference I attended at Villa Park,

delegates understood that as plumbers and heating installers, we should be more aware of issues in this field. We must install the correct WRAS-approved material in both domestic and commer cial installations. At the awards ceremony after the conference, I congratulated CIPHE member, David Harper, as he received his Lifetime Achievement Award. If any Approved Training Centre would like me to visit to speak to the students, please contact Cathy Swain on Catherines@ciphe.org.uk .

CALL FOR NOMINATIONS

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his is a call for nominations for the posts of President and Vice President, for the year 2017 – 2018 in accordance with the Institute’s Byelaws. In addition, vacancies have arisen for an Honorary Treasurer to serve on the Board of Trustees for the year 2017 and a Corporate Member Trustee and Independent Trustee to serve on the Board of Trustees from 2017 – 2020. A copy of this text is available from Head Office; please contact Lesley Challis on 01708 463115 or email lesleyc@ciphe.org.uk. Individuals with experience in heating engineering or vocational and further education are especially encouraged to apply for the Corporate Member Trustee vacancy.

There will be five vacancies: • President • Vice President • Independent Trustee • Honorary Treasurer (who must be a qualified accountant) and • One Corporate Member. The Independent Trustee, Honorary Treasurer and the Corporate Member only will be members of the Board of Trustees, the composition of which is set out in Byelaw 23. The initial terms of appointment for the President, Vice President and Honorary Treasurer are one year, with three years for the Independent Trustee and Corporate Member. Written nominations in the prescribed form must be submitted to the Chief Executive

Officer no later than 31st January 2017 by a Corporate Member, by a Branch or by the Board of Trustees. The nomination papers include the requirement to provide a short resumé and a good quality photograph; a signed declaration from the nominee of his or her willingness to serve, if elected, and in respect of a Trustee appointment an acknowledgement of awareness of, and acceptance to adhere to, the role and responsibilities of Charitable Trustees. For a nomination form, as well as information about the roles and responsibilities of trustees, please apply to: Kevin Wellman, Chief Executive Officer, CIPHE, 64 Station Lane, Hornchurch, Essex RM12 6NB

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WELCOME OUR NEW MEMBERS

Proud to be a Professional We are very proud to welcome all the new members who have recently joined the CIPHE. Here, we introduce three of them to you.

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ecause all our members are vetted before being accepted into the CIPHE, the public can be confident that the person entering their premises has the necessary skills and commitment to high standards. In addition, employers can be confident of the integrity of prospective employees. Individuals have different reasons for applying for membership, but what they all have in common is a commitment to on-going training and professionalism at all times.

INDUSTRIAL ASSOCIATES Bell Plumbing Supplies Ltd SNG Publishing

APPROVED TRAINING CENTRES MEMBERS Dean Charlesworth Ka Lun Cheng On Tik Andy Fan James Higgins Sean Woollam Martin Crane Jonathan Miller Philip Shirtcliffe

Insideout Developments Ltd Oxford Mechanical

Chetananand Chuttoo Luke Frost Anita Tozzi

ASSOCIATE MEMBERS Christopher Smith Amrinder Singh Martin Wilkinson

FELLOWS Ka Yan Jeremy Chan Siu Ching Tong

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CIPHE Trainee member, Chetan, has worked in the plumbing industry for four years and is currently working towards NVQ L3. He said: “I joined CIPHE because it opens the door to more education and understanding of the industry. It also gives members the opportunity to broaden their learning skills. “At the moment I am using the e-learning facility as much as I can.”

The Engineering Council is the UK regulatory body for the engineering profession. The CIPHE is licensed to provide Incorporated Engineer (IEng), Chartered Engineer (CEng) and Engineering Technician (Eng Tech) registration. The following members have met the internationally recognised standards of professional competence and are now registered with the Engineering Council.

TRAINEE MEMBERS

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New CIPHE member, Martin Crane left school at 16 to start a plumbing and heating engineering apprenticeship. He qualified as a gas trained engineer and is still undertaking further education, while working as a contracts manager for a contract management and gas safety auditing company in Medway. He is responsible for the efficient delivery of gas servicing and maintenance contracts within the social housing sector, working in partnership with some of London’s and the south east’s largest housing associations. Martin said: “A Fellow of the CIPHE suggested that I join, telling me that it would be beneficial for my future within the industry. It also allows my experience to be recognised and to be accredited. “I want the CIPHE to support me along my career path and membership will keep me updated with future developments within the industry, increasing my knowledge of new legislation and products which as we all know is always changing and progressing.”

PROFESSIONAL COMPETENCE

REGISTERED PLUMBING COMPANIES

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MARTIN CRANE

CIPHE Trainee Member, Anita Tozzi, is studying for a BPEC in Renewable Energy, this includes general plumbing and the installation of domestic solar thermal systems. She said: “I joined the CIPHE to learn more about the industry as I am quite new to plumbing and do not have much practical experience. I would like to do an apprenticeship or get some work experience with a company in solar heating systems.” Anita gives English language training courses for plumbers who are non-native speakers and who need to improve their English reading, writing, speaking and listening skills, to be able to communicate more effectively.

CHETANANAND CHUTTOO

Elements Training & Assessment Ltd

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Yiu Ming Man, New Territories, Hong Kong Chak Hoi Chui, New Territories, Hong Kong Tim Chee Terence Lee, New Territories, Hong Kong Kai Lun Au, New Territories, Hong Kong Ching Pong Wan, NorthTerritories, Hong Kong Chung Wai Choi, North Territories, Hong Kong Tak Wing Leung, Kowloon, Hong Kong Oak Yu Law, Kowloon Hong Kong

Dean Charlesworth, Warwickshire Simon Robert Copeland, Surrey Thomas Clack, Surrey Mark Faulkner, Gloucestershire Andrew McSeveney, West Yorkshire Sean Vincent, Cheshire

Proud to be a Professional

November/December 2016

08/11/2016 12:16


APPRENTICES

HOW YOU CAN BENEFIT

FROM THE APPRENTICESHIP LEVY Eamon Wilson, Managing Director at EAS Mechanical Ltd

Eamon Wilson, Managing Director at EAS Mechanical Ltd, explains the new Apprenticeship Levy and how members can make the most of it.

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he Apprenticeship Levy is a Government initiative that was announced in the 2015 Summer Budget and it goes live in April 2017. It applies to all large employers of all industries in the country and it is important that you understand how the Government is proposing to raise funds that will be passed to you to spend on training your apprentices. If you are part of the two percent of employers estimated by the Government who will be eligible to pay the Levy, then you should already know it, if you don’t, you’ll need to get yourself up to speed very quickly. The Apprenticeship Levy is part of the Government’s plan to help fund three million new apprenticeships by 2020. Part of this commitment is to increase the quality and the quantity of apprenticeships and give control to employers to fund the best training for the best price. It is hoped that at least £3billion a year will be raised by 2019, through spent and unspent Levy money and this in turn, will help smaller employers engage apprentices. Along with the fact that larger employers will see losing the Levy money as a last option, the Government hopes that they will take on more apprentices to use up the fund.

SOME KEY POINTS 1. The Levy will only apply to large organisations with an annual payroll of over £3million per annum, regardless of whether they already employ apprentices or not. (This is the two percent as previously mentioned.) 2. The Levy will be payable by employers in the UK at the rate of 0.5 percent of their payroll cost. This will be taken through PAYE. 3. Employers will be given an allowance and will not pay the first £15k of the Levy, which effectively means that the Levy will only be payable on payrolls in excess of £3million.

WHAT EMPLOYERS COULD PAY: Example 1: An employer who would pay the Levy An employer with an annual pay bill of £5,000,000 · Levy sum: 0.5% x £5,000,000 = £25,000 · Subtracting Levy allowance: £25,000 £15,000 = £10,000 annual Levy payment. Example 2: An employer who would not have to pay the Levy An employer with an annual pay bill of £2,000,000 · Levy sum: 0.5% x £2,000,000 = £10,000 · Subtracting Levy allowance: £10,000 £15,000 = £0 annual Levy payment. Once you have declared the Levy to HMRC you will be able to access funding for apprenticeships through a new digital apprenticeship service account. You should ensure you visit https://www.gov.uk/ Government/publications/apprenticeshipLevy-how-it-will-work/apprenticeshipLevy-how-it-will-work, which will guide you through these developments.

FOR EMPLOYERS THAT WON’T PAY THE LEVY You will be in control of the funding, unlike before where the training provider drew down the funding via the Skills Funding Agency. You will be able to shop around colleges and training providers to deliver the training you require at the best price you can get.

The reason you should shop around, is because the Government will ask you to contribute 10 percent of the overall cost of the training (although at the time of going to press, this is still just a proposal.) Example: Cost of training over four-year apprenticeship = £18,000 Government contribution = £14,400 Employer contribution - £3,600 (10%) divided by 48 months (four years) = £75 per week. The more you can negotiate, the less you will need to pay. Remember, cheapest is not always best. You will only be able to spend the money with a registered, reputable training provider from a list that will be published on a digital platform, that by 2018, all employers will also use to draw down and pay the training provider. Currently, the total funding amounts are unclear and we now have numerous ‘bands’ that change from month-to-month. You should also be aware that all this falls in line with the new Trailblazer programme, which sets out the standards that apprenticeships will have to meet and colleges will need to deliver. It’s going to be a very eventful year for the future of training and employing new apprentices, but we will ensure you have the most up-to-date information as it becomes available.

You will be able to shop around colleges and training providers to deliver the training you require at the best price you can get

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03/11/2016 16:20


APPRENTICES

THE IMPORTANCE OF

APPRENTICES

FOR THE FUTURE OF THE INDUSTRY Becky Martin, Editor of HIP Magazine, the only magazine for plumbing and heating students, explains the benefits of taking on an apprentice for plumbing and heating companies.

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he word ‘apprentice’ is batted around a lot these days in the plumbing and heating industry as many key figures within Becky Martin, Editor the sector, from of HIP Magazine lecturers to major manufacturers, regard them as the way forward when considering the industry’s future. It just makes sense that a skilled trade should be learnt with a hands-on, led-by-experience approach, rather than a person who would like a career as a plumbing and heating engineer remaining behind a desk five days a week. However, there are many students who do not use the word ‘apprentice’ when describing their studies, as despite the shining benefit to their future which an apprenticeship poses, they simply cannot get access to one because the opportunity for them isn’t there. Why, may you ask? The answer is possibly that plumbing and heating companies just don’t know how to go about taking on an apprentice, or aren’t aware of how it could benefit them as well as the apprentice they could take on.

HOW TO TAKE ON AN APPRENTICE The first step would ideally be to speak to your local Further Education college. They will have a bank of young people waiting for an opportunity that you could offer them. The benefit of approaching a college in this way is that many of these

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students will be keen to get started, having seen many of their fellow peers being taken on, and it is also likely that they will have been prepared by the college for the apprenticeship. Most colleges will give you the candidate that they believe will suit you and your company best. Paul Carruthers, Head of Studies – Construction at Blackburn College, said: “Many companies may be a bit daunted about making the decision of who to take on as an apprentice, even with our recommendation, but we have full-time learners who need work experience. There is always the option of taking them on for work experience and then making a decision after that.” As an employer, you will need to be able to commit to them attending college once a week, or however often the college requires them to attend, you will need to ensure that you are paying them enough and you will need to make sure that you are covered by the correct insurance. You will receive a Health and Safety assessment by the college before you take on one of their students as an apprentice and there will be onsite assessors visiting regularly, which is standard procedure.

THE BENEFITS OF TAKING ON AN APPRENTICE If you have the work to offer an apprentice, you can certainly reap the rewards. It’s an incredible opportunity to upscale your work force and a way of progressing as a company at a low cost, as an apprentice’s wages are significantly lower than what you would have to pay a new, full-time employee.

Paul said: “Taking on an apprentice is a unique opportunity to develop a 16-yearold and teach them how to work in your organisation specifically. Every company has different needs and demands and this enables your company to cater for that. It’s a competitive business and you will need to take the time to train them, but this way, they are more likely to work for you at the standard you require once the apprenticeship is completed.”

WHAT YOU WOULD PROVIDE FOR THE APPRENTICE Apprenticeships are often praised because they champion the young people who have a career that they aspire to and therefore, the apprentices possess a significant drive to do well within their chosen industry. By offering them the opportunity to become an apprentice within your company, you are giving the most useful and encouraging type of learning that they could find, by showing them where they could be in a couple of years’ time and giving them practical experience in a real working environment. For more information about taking on apprentices, visit https://www.gov.uk/take-on-an-apprentice

SNG Publishing is a CIPHE Industrial Associate. For more information visit: www.sng-publishing.co.uk

November/December 2016

08/11/2016 12:20


TRAINING MATTERS

MATTERS

ALL THAT MATTERS IN THE TRAINING WORLD

OUTSTANDING! Nominations will shortly be taking place for the City & Guilds Medals for Excellence.

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or over 100 years, City & Guilds have been rewarding the achievements of learners, lecturers and trainers who have attained great results by producing exceptional work – going above and beyond what is expected to achieve their goals.

MEDALS FOR EXCELLENCE It’s a global programme that recognises not only excellent results, but also those who show a true journey of progression throughout their qualification. Do you know of anyone who would deserve a Medal of Excellence? It could make a big difference to that person by just knowing that they are appreciated for the work they have done. Knowing that there is support and encouragement behind you is one of the most important ingredients for success.

• Tutor of theYear • Employee Learner of theYear • Outstanding Achiever of theYear.

THE PEOPLE'S CHOICE AWARD As well as being considered for a Lion Award, each medal winner enters the City & Guilds People's Choice Award, in which their nominators, colleagues, friends and the general public can vote for them to receive a special award at the Lion Awards. Full details of these awards are on the City & Guilds website www.cityandguilds.com – just type in ‘Medals for Excellence’ in the search box. Alternatively, email m4x@cityandguilds.com

PAST WINNER – LECTURER WHO IS ELIGIBLE? All City & Guilds learners who have completed their City & Guilds qualification between 1st August and 31st July the preceding year and lecturer/trainers who have been actively delivering City & Guilds qualifications are eligible to enter. Each centre can nominate one learner from each occupational sector and up to three lecturer/trainers regardless of sector. Nominations for 2015-16 will be invited from Autumn 2016.

In 2013, CIPHE member, George Wingfield, won the Gold Medal for Excellence, in recognition of his outstanding performance as a lecturer/trainer in building services at West Cheshire College. He joined the college as a lecturer in 2003 and was charged with the task of setting up the plumbing department from scratch.This was at a time when the demand for both plumbers and training centres was at an all-time high. George found it to be quite a challenge. “When I initially arrived at the college, I was presented with a room that had chairs, tables,

a white board and 16 young, eager students. No tools, pipe or fittings and my orders were to teach them plumbing!” After receiving his Medal of Excellence, George went on to be presented with the People’s Choice Lion Award.

2014/15 WINNER – STUDENT Josh Ellis was awarded the Medal of Excellence for a learner in the construction sector. Josh, who attended Exeter College, has completed his Level 3 NVQ Diploma in Domestic Plumbing and Heating. He has already made a name for himself on the competition scene by winning the 2014 SkillPLUMB competition and was named the VQ Learner of theYear by the Edge Foundation in 2015. It looks like Josh, who also gained the title of Apprentice of theYear by his college, has a great future ahead of him.

…AND FINALLY By the time you read this article, I will have retired! I’d just like to let you know how much I have enjoyed working in the plumbing and heating industry over the last 18 years. I have met some fantastic people who are passionate about what they do; they fill others with enthusiasm and encourage them to be the best they can. Goodbye and good luck in all your endeavours! Carol Cannavan

PRESENTATIONS

Josh Ellis (centre) being presented with his prizes at the SkillPLUMB final

Every year in July, award winners are invited to a special ceremony to receive their medals. This year, the ceremony took place during the Festival of Skills, held at Capel Manor College in Enfield, north London.

LION AWARD Everyone who achieves the Medal for Excellence will be automatically eligible to receive a Lion Award.There are six categories for UK and Irish medal winners: • Apprentice of theYear Free Danfoss Free Danfoss training • FE Learner oftraining the Year • Centre of theYear

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TECHNICAL

CONSTRUCTION PRODUCTS REGULATIONS AND THE WATER INDUSTRY Richard Hurst FCIPHE, RP, IEng, IMarEng, MIMarEST provides an insight into CE Marking and how this should improve the fittings that engineers install.

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uring the late 80s the European Union introduced the “Construction Products Directive (the CPD)1, Richard Hurst which was designed to improve the safety of building products and building design. The intention of this legislation was to harmonise the national laws of the EU member states and ensure the free movement of goods used by the construction industry throughout Europe. The CPD covered an enormous range of products and applied to items ranging from roof tiles to door hinges and the glass used in a shower screen to the glue holding the door veneer. It applies to "any product which is produced for

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incorporation in a permanent manner in construction works, including both buildings and civil engineering works," The objectives of the CPD were fourfold: 1. To produce a range of harmonised, technical standards, 2. To agree a system of attestation of conformity for each product family, 3. To produce a framework of Notified Bodies and 4. To provide for the CE Marking of each product that had been harmonised.

HARMONISED STANDARDS The production of Harmonised Standards was not within the remit of the European Union but was to remain the province of the bodies that had always produced National Standards. In the case of the UK, this was the British Standards Institute (BSI). For many years, this body has brought British manufacturers (and manufacturers

who wish to sell their products in the UK) and other interested bodies together, to produce national minimum standards for the construction or installation of a huge number of products. Through the “Kite Mark” Scheme, they also attested products that met the Standards that manufacturers had laid down. This is just one of the methods of ensuring the compliance of a product with a Standard. The different national bodies, such as the BSI, now combine and meet at CEN (the European Committee for Standardization) technical committees to agree the specifications for European Standards. These supersede National Standards, as and when required.

VALIDITY OF STANDARDS Each industry has its own committees. Technical committees and working

November/December 2016

10/11/2016 10:21


TECHNICAL

groups are agreed and allocated as required for a particular project. They continue thereafter to maintain and amend these Standards at periods that the industries see fit. Normal revisions occur every 10 years, but can be more often. This ensures that the Standards remain valid and do not themselves become a barrier to technical innovation and trade. The production of European Standards is consensual and a Standard can be held up at committee stage for years if cross-country agreement in committee is not reached. Not every European Standard is a ‘harmonised’ standard. Harmonisation occurs when the Standard contains an Annex ZA, which addresses the provisions of the EU Construction Products Directive. Compliance with the clauses of the Annex ZA establishes the conditions under which the product can be CE Marked. Harmonised Technical Specifications also exist in the form of European Technical Approvals and European Technical Approvals without Guideline.

METALLIC AND NON-METALLIC MATERIALS Unfortunately, the greatest barrier to ‘Harmonised European Technical Specifications for Water Fittings

Manufacturers’ throughout Europe is the testing of metallic and non-metallic materials used in products and which are in contact with water for human consumption. In the UK for instance, the provisions of the Water Supply (Water Fittings) Regulations 1999 are predominant. These regulations require non-metallic materials to be tested generally in accordance with BS-6920. For several decades, Europe has been attempting to harmonise the testing of these materials, alas without success and the inability to produce a European test method prevents the production of an Annex ZA for any water fitting which contains water for human consumption. For this reason, harmonised European Standards within the water industry are relatively uncommon.

CE MARKING UNDER THE CPD CE marking of some water industry products was introduced with the CPD and the marking applied could consider only certain essential criteria, namely: 1. Mechanical resistance and stability, 2. Safety in the case of fire, 3. Hygiene, health and the environment, 4. Safety in use,

5. Protection against noise and 6. Energy economy and heat retention. These six requirements relate to safety or energy conservation. Annex ZA considers the essential characteristics for each product, for instance, in WCs2 the Standard considers the test requirements for those products to be: 1. Watertightness/leaktightness, 2. Outlet valve reliability, 3. Noise level, 4. Flushing volume and 5. Durability. These five test requirements are undertaken by the manufacturer, who then attests that their product conforms to the Standard. All manufacturers within the member states had to ensure they complied with the requirements of the CPD where it applied to their product; but UK manufacturers at the time, had an exemption from appending the Mark to their products for sale in the UK. This explains why the British public is so unaware of CE Marking for water products. It is only really on items also containing electrical or gas components, that CE marking was seen at all on water devices. Continued overleaf

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TECHNICAL Continued from previous page

ATTESTATION OF CONFORMITY The responsibility for Attestation of Conformity depends on the level of risk that the device might be subject to in operation or manufacture. For instance, the NHS requires that anti-scald thermostatic mixing valves be subjected to third party testing and certification by an approved body. This is a UK requirement but exemplifies the priority of the NHS with regard to this issue. The highest level of attestation of conformity required for CE marking is 1+ and the lowest level of attestation is 4. These attestation levels are concerned with the body that is responsible for the testing, where the highest risk is concerned, third parties must test and certificate the product. Attestation level 4 is to be conducted by the manufacturer at their own premises. All attestations of conformity must include factory production control, additionally, level 4 requires initial type testing. This is the most common attestation system.

THE PRESENT CONSTRUCTION PRODUCTS REGULATIONS The Construction Products Regulations came into force in July 2013 and has significant implications for all manufacturers, traders and installers of water systems3. These implications arise mainly from regulatory issues but there are also health and safety and water-saving matters to be considered. Firstly, the Construction Products Directive is now the ‘Construction Products Regulations’ and the requirement for CE Marking of ‘harmonised’ EU Standards now extends throughout Europe. Its implications for the water industry and for installers, is that the CE Mark guarantees ourselves and our customers, that the products we are installing should be safe and energy-efficient and includes that they are designed and tested to ensure they are capable of mechanical resistance and stability with regard to water system pressure.

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All manufactures, importers and distributers have a legal responsibility for ensuring their products can conform to their declared performance. They are required to produce a Declaration of Performance (DoP) for their products and every purchaser must have access to these declarations. Together with the technical specification, this DoP should give all the information provided by specifiers, to judge whether the product meets all regulations of the UK. It is not just the duty of the manufacturer to ensure the DoP is correct, but where any product manufactured abroad is sold under the trademark of another person, that person is now legally responsible for ensuring the product meets the requirements for its use. In short, importers and distributors cannot hide behind a foreign manufacturer’s back. They must satisfy themselves that his claims for the product are true and if necessary, carry out

in 1999, a series of testing criteria evolved for the testing of WC cisterns and WC pans. These criteria were for the purposes of testing WC suites and in particular, limiting the volume of flush. The Regulator’s Criteria is the only test criteria that can be applied to WCs in the UK. However, the EU had different ideas about the testing and so we have products under two classes in the European Standard. These classes are referred to in the marking for compliance to the EU Construction Products Directive. Therefore, to meet the requirements of the Water Regulations in England and Wales, the Water Byelaws Scotland and Department of the Environment in Northern Ireland, the only relevant CE Marks are those for class two WC suites and those CE Marked to class one are not relevant for use within the UK.

testing of their own to verify such claims. As stated earlier, products used for the supply of domestic water are not likely to be harmonised for many years, because of the national supremacy of member states in the testing of material used to make them. Water industry products that are harmonised are listed below4. There are

1 (Council Directive 89/106/EEC)

moves afoot to break this impasse but even these are meeting difficulties.

BS EN 997:2012 WC pans and WC suites with integral trap

2 BS EN 14055:2010 WC and urinal flushing cisterns 3 93/68/EEC of 22 July 1993 and Regulation (EC) No 1882/2003 of the European Parliament and of the Council of 29 September 2003.[6] The directive was repealed and replaced by Regulation (EU) No 305/2011 on 9 March 2011 4 BS EN 14055:2010 WC and urinal flushing cisterns

BS EN 14528:2007 Bidets functional requirements and test methods

WARNING Despite the incorporation into law of the Construction Products Regulations, most of the Standards throughout Europe are still referring to conformity with the Construction Products Directive and the information and labelling is made with the directive in mind. The changes to labelling that are required under the Regulations are therefore not apparent in these harmonised documents. The biggest pitfall that installers can encounter, is the requirements of the UK Water Regulations with regard to WC suites and their cisterns. When the Water Supply (Water Fittings) Regulations came into effect

BS EN 14428:2004 Amended 2008 Shower enclosures functional requirements and test methods BS EN 14527:2006 Amended 2010 Shower trays for domestic purposes. BS EN 14688:2006 Sanitary appliances functional requirements and test methods BS EN 14516:2015 Baths for domestic purposes

RAMIFICATIONS OF BREXIT BSI will continue to develop and publish Standards in collaboration with Europe. CE Marking is still a legal requirement, unless of course, this is revoked by British law.

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VULNERABILITY

SMOKE ALARM TECHNOLOGY EVOLVES Martyn Walley, National Technical Manager at Aico Ltd, explains the potential impact of the latest development in smoke alarm technology – data extraction.

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here have been many developments in the field of domestic smoke alarm technology, but with the next generation of smoke Martyn Walley, alarms comes the National Technical Manager at Aico Ltd ability to extract valuable data from the alarm. This could include battery back-up or battery life, alarm sensor status, number of times tested and removed and any alarm activation, with details of when it occurred. Access to this information can tell heating engineers if there is an issue with the alarm that needs dealing with. However, what’s key here is that the data is generated in real time and that it is quick and easy to extract, otherwise its value is compromised. It’s important for both safety and cost implications that issues are identified on site and dealt with there and then. If you have to remove the alarm from its location to analyse the data, possibly sending to the manufacturer for analysis, it can become a cumbersome, expensive and long exercise.

providing the data in easy to understand formats, such as colour-coded reports that identify the urgency of any issue and, in some cases, what action to take next. Such reporting facilities could be valuable for your customers, especially larger social landlords, not only for tenant safety, as part of the property checks prior to change of tenants and as evidence of maintenance, but also for asset management as it allows them to plan replacement programmes and record all their findings. It is important that the data is stored for the life of the alarm enabling historic information to be retained and that it can be extracted again and again.

Alarm data extraction in easy to understand formats

WHOLE SYSTEM DATA EXTRACTION Going a step further, what if you could extract whole system information for each property? Whole system data extraction provides you with, for example, information on the number of devices on each system and their serial numbers, types of alarms, location of alarms, how long the alarm has been in operation and

REPORTING FINDINGS Being able to read and interpret the data is the next key challenge. Thankfully, alarm manufacturers are rising to the challenge and Location of alarms

Whole alarm system data extraction Types of alarms

Radio frequency signal strength between alarms

Record at install

Alarm System Report

Alarm System Report Age of alarms RF Survey Direct button test Head removal/system tampering Activation CO Leveles

Device serial number

Data extraction could include battery back-up or battery life, alarm sensor status, number of times tested and removed and any alarm activation

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Data Storage

Whole alarm system data extraction is the next step

even RF signal strength between alarms if used. For larger systems (often in HMOs), this enables a history of alarm systems in individual dwellings to be created. It’s early days for data extraction technology in smoke alarms, but the positive impact this new technology could have for you and your customers is significant. But only if the data is generated in real time and is both quick and easy to access and store; being able to action something whilst on site makes a considerable difference to the outcome and to the budget. For more information visit www.aico.co.uk

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VULNERABILITY

ACCESS ALL AREAS Basic errors in bathroom design and installation can create an unintentionally hazardous or challenging environment for the less able or disabled. James Dadd, Marketing Director at AKW, identifies the danger points and explains how to neutralise them.

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hree startling statistics point to a likely change in the nature of the work James Dadd, Marketing Director of plumbers and at AKW heating engineers over the coming decade. Firstly, 20 percent of the UK population (12.9 million people) reported a disability in 2014/15, a million more than a year earlier. Secondly, the prevalence of disability rises with age; six percent of children are disabled compared with 16 percent of working-age adults and 45 percent of pension-age adults. Thirdly, the number of older disabled people is likely to rocket by around 40 percent by 2022 compared with 2002. All this heralds a dramatic growth in demand for inclusive bathrooms, aimed at people with specific needs such as wheelchair users, dementia sufferers, or those with limited or even no sight. So what should installers know about designing and fitting accessible bathrooms?

INDIVIDUAL FAMILY NEEDS Disabled or older people often require particular solutions to meet their bathing needs so it pays to consider the specification at the outset. For example, wet rooms offer space; a critical consideration for disabled and older people who require room for mobility aids and grab rails to enable them to move around safely. Wet rooms also provide true level access, which makes it easier for

wheelchair users to enter and leave the showering area without any thresholds to step over.

THE WET ROOMS GOLDMINE A paltry five percent of UK homes currently have a wet room. However, market analysts predict that this tiny proportion is set to balloon over the next five years, offering installers a prospective goldmine of work. However, whether the customer goes for a wet room or more traditional shower design, there are several design considerations to take on board: • Does the bathroom door impede access to the room’s facilities? If so, you might need to re-hang it so it opens against a wall. Alternatively, consider fitting a sliding or concertina door. • Low surface temperature radiators prevent burns and boxing in hot pipes makes sense for the same reason. • Fit hand rails, fold-down rails and supports where appropriate to aid movement around the bathroom. Also, where possible, avoid sharp, square edges in the bathroom to help reduce the likelihood of injury should the occupant slip, trip or fall. • The entrance to the showering area should have no threshold to step over preventing people from tripping. This means screens, which have no ‘track’ or frame across the entrance, such as some sliding screens, should be avoided. This also means shower trays should be true level-access again to avoid a threshold to step over.

• If you are fitting an electric or mixer shower, ensure it is TMV approved. This means it will prevent dangerous fluctuations in temperature that could scald or shock if the water is too hot or cold. An older person sometimes cannot move very quickly and could be exposed to dangerously high water temperatures for unwanted periods of time, unless the temperature is thermostatically controlled. • Ensure the bathroom occupant has enough room to access the hand basin without hindrance especially making considerations for those in wheelchairs. Using a wall-mounted, semi-pedestal basin instead of a traditional full pedestal basin might be an option to prevent a wheelchair from catching the pedestal. Make sure the WC is high enough for the user. A person transferring from a wheelchair can require a toilet at the same height as their wheel chair rather than a pan, which is considerably lower than where they sit. Finally, if you need help, ask an expert. AKW’s surveyors, for example, consider the construction of the building, drainage and the layout of pipework, the type of floor, locations of windows, radiators and ventilation, and access to fittings, before offering valuable advice.

Shower trays should be true level-access

AKW Ltd is a CIPHE Industrial Associate. For more information visit www.akw-ltd.co.uk Inclusive family bathroom

Make sure the WC is high enough for the user

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CPD

INTRODUCTION TO AIR ADMITTANCE VALVES (AAVs) Steve White, Technical Director at Studor Ltd, says that although there is a growing awareness of the risks to health from the drainage system, it is often given little thought, despite it being one of the few building systems that is integrated throughout the whole building.

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he water trap seal is the only barrier between the drainage system and the living and/ or working space; it is therefore Steve White, essential that this Technical Director at Studor Ltd is maintained at all times. The loss of a trap seal results in unwanted smells, noise and, importantly, the risk of pathogens/disease spreading from the drainage system into the inhabited space. While these are unpleasant in a domestic environment, there are serious health and safety concerns in a commercial environment, where the building owners, landlords and/or occupiers have a duty of care.

Defective water trap seal: RISKS HEALTH

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Drainage venting is all about preventing the system pressure from exceeding -400 Pa (40mm Wg), i.e. the pressure at which water trap seals will be affected. This would be mostly due to pressure fluctuations (self siphonage, induced siphonage, positive pressure and wind effect) and thermal depletion. A negative pressure transient occurs when there is a discharge of the fixture to which the trap seal is connected. This can have the effect of reducing the trap seal (or pulling the trap). This occurs as the momentum acquired by the waste passes through the fixture and down the trap seal. This momentum is transferred directly into the trap seal and trap seal loss occurs (self siphonage). Other fixtures discharging in the building can also affect the trap seal. This occurs when there is a pressure fluctuation caused by a discharge of another fixture in the system, other than the fixture to which the trap is connected. This is known as ‘induced siphonage’, which is very common in multi-storey/multi-use buildings.

KEY VENTING COMPONENTS OF A DRAINAGE SYSTEM 1. Trap venting: Venting of a single fixture. 2. Group venting: Venting of a group of fixtures, using one vent on the wet side of the last fixture. 3. Branch venting: Ventilating pipe connected to a branch discharge pipe. 4. Stack venting: Extension of the vertical discharge pipe above the highest

Perfectly functional trap seal: PROTECTS HEALTH

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WHAT AFFECTS WATER TRAP SEALS?

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branch discharge pipe connection that terminates at an end, open to atmosphere or with an AAV. 5. Ventilating stack: Main vertical ventilating pipe, connected to the discharge stack to limit pressure fluctuations within the discharge stack. 6. Drain venting: Venting near the end of a main drain or branch drain, the vent being installed on the wet-side of the last fixture. A combination of the above can be used on larger projects, but these methods have limitations, as open vents require penetrations through the roof, to allow the atmospheric air to balance the pressure transients within the sanitary drainage system. The larger or more complex the system, the longer it takes for the vent at the top of the building to react, leading to depletion of the water trap seals. You know when this occurs by just watching and listening. For example, if you see the water in the WC pulling, or listen to the P-trap gurgling, this is an indication venting is inadequate, as the traps are being pulled due to the pressure in the system. Alternatively, AAVs can be installed at the ‘point of need’ (PON), near the trap seals that require protection. This has the benefit of eliminating the vent pipe network, the space required and the roof penetrations.

WHAT IS AN AAV? An AAV is a valve that limits pressure fluctuations within the sanitary drainage system, by allowing air to enter the system, but not to escape. It draws the air, which is

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CPD

Direction of air entrainment

Direction of air entrainment

AAVs work by utilising a reverse lift membrane. When there is water movement in the system, the valve will open; when the movement of water stops, the AAV will seal airtight by gravity. AAVs have the effect of slowing down pressure transients in the building and providing air at the PON, eliminating the risk of pathogens leaving the sanitary drainage system and entering the living and/or working space. Most important is that the AAVs are sealed airtight when there is no movement of air in the system.

CRITICAL ASPECTS OF AN AAV’s OPERATION 1. The need to respond quickly to changes in pressure, every time. 2. The necessity to seal completely tight with no leakage whatsoever. 3. Longevity of operation (as long as the drainage system itself).

Discharging appliance increases entrained airflow and generates negative transients Trap seal depletion

Mini-VentTM Local inwards relief airflow maintains trap seal

CHOOSING THE RIGHT AAV

AAV airflow reduces demand

required to maintain the trap seals, from the living space where it is installed. An AAV should open before -75 Pa, allowing air into the system and relieving the negative transient pressure. This keeps the pressures in the system for discharges

between 0 and -250 Pa. If the system goes above these pressures, this can lead to the depletion of the trap seals. A typical P-trap will suck dry in less than one second, if the pressure in the system reaches above -500 Pa (50mm Wg).

AAV Classification under BS EN 12380 Determining Factor Permitted to be located below flood level of connected appliances

Temperature

Range/Position

Designation

YES

A

NO

B

-20°C to +60°C 0°C to +60°C 0°C to +20°C

I II III

Choosing the correct AAV is important. In the UK, AAVs must conform to BS EN 12380, they must display the correct information and the CE mark. To further ensure that the AAV is of verified appropriate quality, it is recommended that the valves also have a third party accreditation, for example, a BBA certificate or KEYMARK approval. AAVs that utilise springs, O-rings or clip fit lids should be avoided, as these generally inevitably lead to leakage at low pressures. Under BS EN 12380, AAVs are rated for performance. An ‘A’ rated AAV can be installed up to one metre below the appliance’s flood level and a ‘I’ rated AAV has been proven to operate in extreme temperatures from -20°C to +60°C. Having an AAV that meets the ‘AI’ or the ‘AII’ classification will ensure the product is of sufficient quality and performance to provide full protection.

Studor Ltd is a CIPHE Industrial Associate. For more information visit www.studor.net

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26th JANUARY 2017

Town Hall, Victoria Square, Birmingham, B3 3DQ The 6th National ACR & Heat Pump Awards is a popular industry awards event. Every, year, it’s a sell out, good fun and a great networking event! WHY ATTEND?

WHAT ABOUT THE JUDGES?

This event is not only extremely authoritative and professionally run. It is by far the most entertaining of its type.

1. All judges are leaders in their fields and benefit from the knowledge and experience drawn from across the sector.

1. You can’t meet customers and prospects if you are not there - The National ACR & Heat Pump Awards is a brilliant networking opportunity. Don’t miss out on meeting up.

2. Their scrutiny is rigorous in seeking out the best.

2. It is great value for money – Being held in Birmingham means the costs for travel, dinner, hotels and entertainment are very reasonable, so it’s easier to justify the time and investment.

WHEN AND WHERE?

3. Entertain your team and customers – Having a good time is great for relationships. The National ACR & Heat Pump Awards’ entertainment is great fun.

3. A top group with no ‘conflict of interest’ with entries – a sacrosanct measure.

The Town Hall, Birmingham

Thursday 26th January 2017

SPONSORS AND SUPPORTERS

Essential Information for the Air Conditioning and Refrigeration Industry

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CPD

AIR ADMITTANCE VALVES (AAVs) QUESTIONS 1.

At what pressure in the drainage system are trap seals affected?

2.

What is self siphonage?

3.

What is the UK standard for AAVs?

4.

What is the purpose of the water trap seal?

5.

List the main reasons for the loss of the water trap seals.

CIPHE members are expected to complete 30 hours of CPD each year. Completion of these assessments can count towards this requirement and CPD. To participate, simply return this assessment using any method you wish, such as fax, scan, email, photocopy, etc, (attach an additional A4 sheet if necessary). Your name: __________________________________ __________________________________

6.

What is the operating temperature of an AI rated AAV? CIPHE membership number:

7.

__________________________________

Describe stack venting.

Email: ___________________________ 8.

What is an AAV?

__________________________________ __________________________________

9.

What AAV classification will ensure a quality-performing product?

10. What are the three critical aspects of an AAV’s operation?

Return to: CIPHE, 64 Station Lane, Hornchurch, Essex RM12 6NB Fax to: + 44 (0) 1708 448987 Email: info@ciphe.org.uk or please visit the members only area of the CIPHE website.

CPD certificates are awarded annually.

www.ciphe.org.uk/cpd What’s in it for you? As part of our work to improve your Journal, the CIPHE Communications Group wants to know how you view our CPDs. Email us with your comments to: kevinw@ciphe.org.uk

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SKILLS

SKILL UP AND STAND OUT Heating and plumbing engineers, apprentices and students can now train with Sentinel.

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he water treatment specialist has created a series of online courses and training packs to help established and budding Daniel Cheung, UK Trade Marketing engineers, deliver Manager at Sentinel best practice water Performance Solutions Limited treatment solutions. ‘Trainees’ will get a chance to turn their theory into best practice by registering to receive a free pack of Sentinel’s water treatment products worth over £50, which will enable them to clean, protect, and maintain a system. The training packs (called Sentinel Partner Packs) and online courses, contain the culmination of Sentinel’s 25+ years’ experience in research, testing, innovation and application, all whittled down into a series of easy-to-follow steps, visual aids, facts and information. Suitable for all levels of competency − the training revolves around the Sentinel System of ‘clean, protect, maintain’, a simple, best practice

approach, which helps plumbing and heating engineers deliver the highest levels of boiler and heating system protection. “Anyone can benefit from professional development. We’ve created a training system to bring users up to the highest standards of best practice water treatment, whether they have little or no knowledge of water treatment, or are experienced engineers wanting to refresh their knowledge, or catch up on current approaches,” explained Daniel Cheung, UK Trade Marketing Manager for Sentinel.

BEST PRACTICE The first of the online courses, ‘An introduction to water treatment and best practice’ is a on the Sentinel website at http://academy.sentinelprotects.com . This module looks at the role of water treatment in protecting heating components and covers topics such as what can go wrong in the absence of water treatment, how corrosion occurs, water treatment legislation and best practice. Sentinel’s offer of a free water treatment pack, comprising Sentinel’s X800 Fast Acting

Cleaner, X100 Inhibitor and system testing tools, enables users to clean and protect a heating system and confirm to the customer that the job has been done correctly. Engineers can claim a pack upon completion of two online courses (before 1st December 2016). Please see sentinelprotects.com/newplumberpack for registration details and full terms and conditions.

SALES TOOL The Sentinel Partner Pack contains some quick reference training materials designed to help users gain a sound knowledge of water treatment. Contents include system cleaning, protection and maintenance, an introduction to water treatment, common problems caused by lack of (or inadequate) water treatment and maintaining the operating efficiencies of ErP rated boilers and heating systems. ‘How to’ guides, product selection advice, the benefits of each best practice stage and legislation can be found throughout. Presented in leaflet form, the materials can also double up as handy sales tools to help installers explain the benefits of water treatment to their customers. They can be ordered directly from Sentinel by emailing customer.services@sentinelprotects.com and will also be available to students, via participating colleges. “Like heating and plumbing engineers, Sentinel operates within a competitive marketplace, so we know that if you want to stand out you have to offer something exceptional. The tools, systems and products that Sentinel has developed will help engineers give their customers an outstanding quality service to best practice standards.” said Daniel. Sentinel Performance Solutions Ltd is a CIPHE Industrial Associate. For more information visit www.sentinelprotects.com

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<B <I Se For


TRAINING

HEART OF WORCESTERSHIRE COLLEGE AWARDED CIPHE APPROVED TRAINING CENTRE STATUS In September, representatives from the CIPHE were joined by several of the Institute’s Industrial Associate (IA) supporters, at the Heart of Worcestershire College in Worcester, as the college was awarded CIPHE Approved Training Centre (ATC) status.

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elcoming everyone, the Chairman of the Institute’s Industrial Associates Development Group, Paul Massey, explained why the CIPHE is championing investment in the next generation of plumbing and heating installers. He said: “This year the Institute has focused on supporting the growth of apprenticeships in the UK as a step towards meeting our objectives, which are to protect consumers in their homes by encouraging best practice and professionalism at all times. While inspiring young people to join the industry is vital, what’s even more important is ensuring those who do so have the technical and soft skills to carry out work to the highest standards. “Speaking as someone who started his own career in the plumbing, heating and bathroom industry as an apprentice, I don’t think that a university career is the answer for every individual and it’s important to project this message as well. “The expert services that plumbing, heating and bathroom installers, bricklayers, painters and electrical engineers provide are such a critical part of everyday life. It’s essential these disciplines are managed by fully qualified people in order to offer best value for consumers, while safeguarding them at the same time. Inspiring students and apprentices to take pride in their work will help close the skills

Industrial Associate Members, Paul Williams, President of the CIPHE (centre) and students

gap and help stamp out some of the rogue trading that unfortunately still happens.”

THE FUTURE OF OUR INDUSTRY Paul Williams, President of the CIPHE, echoed this sentiment saying: “The CIPHE is committed to supporting colleges and the great work they do. When I arrived at the Heart of Worcestershire College, I toured the workshop and spoke to some of the students, they are the future of our industry and central to what we are trying to achieve at the CIPHE. “Like many of my colleagues, I started as an apprentice plumber and I now run my own business. While university careers are still heavily promoted in schools, having visited a number of colleges since starting my term as President, it has been heartening to see young people coming through educational channels who want to be plumbers and are proud to be taking that route. “As a CIPHE Approved Training Centre, the students will benefit from the support of some of the Institute’s leading Industrial Associate members from the manufacturing community, including Pegler Yorkshire, Worcester, Bosch Group, ADEY Professional Heating Solutions, AKW Limited, Thomas Dudley, Rettig, and Fernox. In addition to providing products and technical advice for the students, links with leading manufacturers such as these can help young people gain a more rounded view of the world of work that awaits them beyond the training room.”

Principal of the Heart of Worcestershire College, Stuart Laverick, concluded: “It was a pleasure to be able to mark the occasion of becoming a CIPHE Approved Training Centre with so many representatives from the wider plumbing and heating industry. “The college has a central role to play in equipping the next generation for the future. To achieve this, we are investing in the development of a new engineering centre, which will include some very nice facilities for students who are working towards becoming plumbing and heating engineers. “As Paul Massey and Paul Williams pointed out, it is essential that we talk about the importance of apprenticeships, especially in the areas the CIPHE focuses on. I’m very proud to operate a college where engineering, plumbing and construction are the disciplines that attract the biggest numbers of students. “Our mission is to spread the word about the interesting career opportunities that exist for young people beyond the learning environment, while supporting them throughout their studies to produce top quality people who are well equipped for the future. Partnerships with the wider manufacturing community and associations like the CIPHE are vital when it comes to achieving this.”

The CIPHE is committed to supporting colleges and the great work they do.

With around 40 colleges around the country that have CIPHE Approved Training Centre status, the Institute is keen to connect with as many educational establishments and manufacturers with dedicated training facilities as possible. If you are interested in exploring the possibilities of involvement, please contact the Institute via email: info@ciphe.org.uk or call 01708 472791.

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WATER LAW

NOTES ON NOTIFICATION The UK’s leading water regulations body and UK water companies, are urging anyone planning plumbing work to make sure they know the ‘water law’ before they start.

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n many cases, work on new and existing plumbing systems and some types of water installations, needs to be notified to and approved by the local water supplier before it can begin. This is to make sure it meets the Water Supply (Water Fittings) Regulations, that are designed to keep drinking water supplies safe and healthy. The warning doesn’t just apply to plumbers – businesses, homeowners, landlords and tenants all need to follow the regulations too. The regulations apply to many types of domestic and commercial plumbing – from building new houses or extending business premises, to everyday work such as installing certain types of bidets or large baths. Julie Spinks, Managing Director of the Water Regulations Advisory Scheme (WRAS), said: “The UK enjoys high-quality, safe drinking water and we want to make sure it stays that way. “Unfortunately very few people are aware of their legal responsibilities to ensure certain types of plumbing work comply with these important regulations. “Getting permission is quick and free, but failure to notify your local water supplier could result in extra cost to put poor plumbing right or, worse, contamination of water supplies and a court prosecution. “Our message is simple – if you are planning some plumbing installation work, take a few minutes to seek professional advice from your local water supplier, WRAS or a WaterSafe-approved plumber who is familiar with the regulations.”

Types of plumbing work that must be notified to water suppliers include: • Building a house or other property/ structure; • Extending or altering the water system on a non-household building; • Changing the use of a building or installing water systems, such as rainwater harvesting; • Installing a swimming pool or pond over 10,000 litres; • A garden watering system (unless operated by hand); • A bath which holds more than 230 litres of water; • A bidet with an upward spray or flexible hose; • A pump or booster that delivers more than 12 litres of water per minute; • A reverse osmosis unit (for cleaning water); • A water treatment unit which produces waste water;

• A  reduced pressure zone (RPZ) valve assembly or similar; • Any water system outside a building that is either less than 750mm (0.75 metres) or more than 1350mm (1.35 metres) below ground. This list is not exhaustive and there are extra requirements in Scotland and Northern Ireland. Approved plumbers – ones already trained to meet the strict regulations for installing pipes and fittings, which supply drinking water – are able to carry out some types of work without prior notification.

WaterSafe is the central body for approved professional plumbers in the UK and approved businesses can be found using the postcode search at watersafe.org.uk

To find out more about the Water Fittings Regulations, visit

wras.co.uk/notification

PLAN AHEAD The notification and consent process takes up to 10 days and there is no charge for the service. In many cases, the water supplier will simply need a description of the planned work and the contact details of those undertaking it.

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November/December 2016

02/11/2016 15:26:53


MEMBERSHIP

Having started the year with a renewed focus on championing professionalism, best-practice and highlighting the diverse career opportunities that exist across the plumbing, heating and bathroom sectors, Richard Soper, Director of International Development for the CIPHE, reflects on some of the achievements to date.

A

t this time of year, there’s nothing more important than health, wellbeing, warmth and happiness. As ever, Richard Soper CBE the plumbing and CIPHE Director of International heating industry has Development a role to play in delivering this every day − from installers taking the time to check on the elderly and vulnerable as they make house calls, to professionals who are prepared to go the extra mile. Promoting individual professionalism among plumbing and heating engineers is a core focus for the CIPHE. As an educational charity, the Institute exists to highlight the importance of continued training and personal development, while supporting members with the best technical expertise, as well as acting as the voice of the industry at Government level. As ever, protecting the health and safety of the consumer is at the heart of everything we do too.

PROUD TO BE A PROFESSIONAL In view of these objectives, the Institute launched the ‘Proud to be a Professional’ campaign at the start of 2016, with the aim of connecting with all our key stakeholders and members − from manufacturers and merchants, to plumbing and heating engineers with businesses of all sizes and educational establishments that are training the next generation of installers. Central to the campaign, we placed strong emphasis on explaining exactly what being a member of the CIPHE means, outlining the benefits of affiliation and why our members

are perfectly positioned to promote their professional credentials as being amongst the best in the industry. Part of this push involved reorganising the CIPHE’s Communications Group, bringing together a team of experienced representatives from the industry to help support Kevin Wellman, CEO and his team at HQ. In my role as Director of International Development, I have been working to strengthen links with the wider industry and supply chain. We were also lucky enough to gain input from some well-known and well-connected faces towards the end of 2015 to form a proactive External Affairs Group. Following 15 years as Director at the Heating and Hotwater Information Council (HHIC), Roger Webb stepped in to the position of Director of External Affairs to advise the CIPHE on matters relating to lobbying the Government, working with wider trade associations and other key stakeholders. Yvonne Orgill, Chief Executive of the Bathroom Manufacturers Association, also joined the group to ensure that plumbers and installers working in the bathroom industry are fully involved at every opportunity. Paul Massey, who is Group CEO of AKW, also became Chairman of the Industrial Associates (IA) Development Group, with the remit of working more closely with over 170 of the CIPHE’s IA supporters, including manufacturers, merchants, technical colleges and associated services, on matters of training and championing the importance of individual professionalism. Recently, we have been joined by Martin Orrill, who was formerly Head of Energy, Technology and Innovation for British Gas. Having got the ball rolling in 2016, we fully intend to keep the momentum going into

2017 with a number of key objectives for the new year. Having recently appointed Paul Harmer as Technical Director for the CIPHE, there will be some exciting developments where member services are concerned.

TRAINING AND SUPPORT These include the launch of a series of techtalk webinars designed to provide installers with practical product insights, hints and tips, while other areas linked to training and supporting members’ businesses are also being explored. In addition to this, the Institute will also be focusing more heavily on consumer education by promoting the top five reasons to look for the CIPHE logo, as well as encouraging homeowners to MOT their heating system with the help of a professional plumbing and heating engineer. As well as protecting end users, annual MOTs make perfect business sense from an installer’s perspective too. Offering and recommending an annual check-up deal means more work and regular work at that. The key to securing it is being able to communicate, quite simply, the message that prevention is better than cure and that a small investment each year brings the added reassurance of reliability and safety. Finally, we value your feedback about how we can enhance the benefits of CIPHE membership and strengthen our mission to encourage everyone working across the plumbing, heating and bathrooms industries to be ‘Proud to be a Professional’. If you have any thoughts, please get in touch via email: richardsoperciphe@gmail.com or by LinkedIn. Thank you and all the best for a very merry Christmas.

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EXTERNAL AFFAIRS

CIPHE INDUSTRIAL ASSOCIATES

ALL I WANT FOR CHRISTMAS Roger Webb, Director of External Affairs for the CIPHE, explains why all he wants for Christmas this year is to stamp out instances of rogue trading, which unfortunately still occur in the UK.

J

ust like Father Christmas, the plumbing and heating industry is currently gearing up for one of its busiest times of the year. With colder weather comes boiler breakdowns and call-outs and tales of installer heroics, as professional tradesmen battle through the wind, sleet, snow and rain to make Roger Webb, CIPHE Director of it to the customer on time. External Affairs While there are some parallels that can be drawn between plumbing and heating engineers and dear old Saint Nick, sadly, there are still some so called ‘plumbers’ out there who have more in common with the Grinch − and never more so than at this time of year. Joking aside, instances of rogue trading continue to be a problem in our country with the elderly and vulnerable most at risk. Recently, there were reports in the national press whereby a number of men were jailed for carrying out illegal gas work to the properties of unsuspecting members of the public, while charging them extortionate fees in the process. What concerns me most, is that the people they were preying on, willingly but unknowingly invited these people into their homes expecting help in a time of need. Herein lies the problem. It is very hard for homeowners to tell the difference between a fully qualified installer and someone masquerading as a professional plumbing and heating engineer just by looking at them. As we head into 2017, one of my New Year’s resolutions in working with the CIPHE is to highlight the need to encourage consumers to check the credentials of their chosen tradesperson before employing them. While we may not have a naughty list as such, we definitely have nice lists in the form of the CIPHE’s membership base, Gas Safe Register and Which? Trusted Traders. We need to encourage more homeowners to check it twice before handing over their money.

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Proud to be a Professional

FOR AULD LANG SYNE… As the CIPHE’s ‘Proud to be a Professional’ campaign is poised to continue for a second year, Paul Massey, Chairman of the Institute’s Industrial Associates (IA) Development Group, says a big thank you to everyone who has offered support during 2016.

T

his year has been an extremely busy one for the CIPHE. Over the past 12 months, we have seen plenty of positive developments, not least the appointment of a new Technical Director, Paul Harmer, Paul Massey, whose enthusiasm for supporting Chairman of the Industrial Associates the membership with new initiatives, Development Group like the series of techtalk webinars currently in development, are clear to see. As the months have passed, so support for the Institute’s ‘Proud to be a Professional’ campaign has grown and gained momentum − and the increase in pace shows no signs of stopping. Nowhere has this been more evident than the help the CIPHE receives from its Industrial Associate (IA) supporters. As an educational charity, we are lucky enough to have the backing of around 80 IA members currently, which includes some of the biggest names in manufacturing across the plumbing, heating and bathroom industries. This also includes some of the leading educational establishments in the country. From getting involved with round-table debates, to supporting colleges with closer links and hosting webinars, I have been very impressed by the level of commitment shown by everyone who has done their bit this year. As we head into 2017, the CIPHE’s drive to promote professionalism and safeguard consumers is of course set to continue with exciting times ahead. For now, all that remains is for me to say a huge ‘thank you’ to everyone who has been involved so far and for caring enough about the future of our industry to stand up and play a part. If this year is anything to go by, I have a feeling the best is yet to come.

November/December 2016

08/11/2016 12:50


NEWS

Branch NEWS SURREY

SURREY BRANCH 2017 TECHNICAL WORKSHOPS Date: Wednesday 17th May 7.30pm Venue: Westfield Cricket Club, Woking GU22 9QJ Presentation: Wavin Plastics – drainage, soil and waste

All members and trade friends of Surrey Branch, are welcome to attend these Surrey events. Date: Wednesday 18th January 7.30pm Venue: Puttenham Golf Club, Heath Road, Puttenham GU3 1AL Presentation: ACO Building Drainage Systems Date: Wednesday 15th February 7.30pm Venue: Priory House, Marsh Road, Alperton Lane, Wembley HA0 1WS Presentation: The Electric Boilers Company Date: Wednesday 15th March 7.30pm Venue: Westfield Cricket Club, Woking GU22 9QJ Presentation: ‘Great Water Company' – mains water boosters and softeners

Date: Wednesday 21st June 7.30pm Venue: Ashtead Memorial Hall, Woodfield Lane, Ashtead KT21 2BE Presentation: Reliance Water Company – TMVs and PRVs Date: Wednesday 19th July 7.30pm Venue: Kings Arms Hotel, High Street, Godalming GU7 1EB Presentation: Special event visit from CIPHE HQ – forum For more details and information, visit the Surrey Branch page at www.ciphe.org.uk

Date: Wednesday 19th April 7.00pm Venue: Kings Arms Hotel, High Street, Godalming GU7 1EB Presentation: Branch AGM. Plus, understanding conditions of contracts

SUFFOLK

SUFFOLK BRANCH PD EVENING The Branch held a PD evening on 6th September at the Westgate Ward Social Club. Joule UK Limited, represented by Mark Johnson and Paul Steward, gave a very interesting and informative presentation. They brought along a 'next generation' pre-plumbed, indirect hot water cylinder demonstration unit and their heat pump pack hot water cylinder. The Branch welcomed CIPHE South East Area Administrator Edwin Hilham and Gordon Biden also attended. Branch Chairman, Martin Wharmsby, gave a note of thanks to Mark and Paul.

(L-R) Paul Steward and Mark Johnson from Joule UK Ltd

OBITUARY

THE GREAT LIFE OF ALAN GARVEY Plumber, Alan Garvey, passed away peacefully after a short illness on 12th July 2016, aged 89. Alan left school in 1941 aged 14 to serve an apprenticeship with a local plumber and he attended technical college three evenings a week. He enjoyed college learning and it was apparent that his apprenticeship training was a very important factor in his competence in doing the job. He became a registered plumber in 1948. Alan faced many challenges over his years as a plumber but he was a determined and competent worker who had business acumen and good communication skills. Faced with debilitating To read the full obituary, go to

arthritis at the age of 39, Alan drew on his soft skills to form a partnership with his brother and later, other family members, to make a success of the Bury plumbing firm, Garvey’s. His son and his grandson followed him into the plumbing profession. Alan was a progressive plumber at the forefront of new technologies emerging in the 1960s for oil-fired domestic central heating. He remained a member of the CIPHE until 2013, having been a member for some 65 years. Throughout his long career, Alan made a significant contribution to public health and to human flourishing. Dr Simon Reddy, Master Plumber and Fellow of CIPHE

www.ciphe.org.uk/professional-members/news/Great_Life/

November/December 2016

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INDUSTRY NEWS

WORCESTER’S TECHNICAL SUPPORT IS 30! Worcester, Bosch Group celebrates the 30th anniversary of its Technical Support department.

Beginning with a team of four in 1986, Worcester’s Technical Support has grown in line with the demand for the manufacturer’s products. Now comprising 42 expert advisors, the department responds to over 500,000 telephone calls and 50,000 emails a year, not to mention other technical support functions such as technical bulletins and videos to be shared on Worcester’s website and social media channels. In light of major developments over the last three decades, such as mobile phones and the internet, much has changed within the department, which now uses other communication methods, such as Skype and Facetime video calling. The department now also has a hands-on boiler display area that allows the Technical Support Advisors to work on and try and replicate precisely what the caller is having problems with on the very same product.

RADIO-CONTROLLED MICE… From helping Jose Mourinho with his floor standing boiler to resolving issues caused by radio-controlled mice, the three decades since the department was formed have been anything but dull – and, with the manufacturer set to introduce a new one-way video calling service, installers can be sure there are more developments and innovations still to come. Martyn Bridges, Director of Marketing and Technical Support and one of the department’s founding members, said: “The department has altered drastically since I joined 30 years ago, but our commitment to meeting the needs of installers and their customers remains the same. “A knowledgeable and accessible Technical Support service is integral to our success as a business. We look forward to helping many more people over the decades to come.”

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Worcester’s Technical Support team is available six days a week.

WORCESTER TOPS WHICH? BOILER SURVEY For the seventh consecutive year, CIPHE Industrial Associate, Worcester, Bosch Group, has come out top in the Which? boiler report, achieving Which? Best Buy status across every boiler it makes. The results were calculated from the views of 10,859 Which? members and 601 members of the public, as well as a total of 179 Which? Trusted Traders who were surveyed about boiler manufacturers they’re not affiliated with. For the first year, the Greenstar oil boiler range has also obtained Which Best Buy status, the only oil boiler range on the market to achieve this. Martyn Bridges, Director of Marketing and Technical Support at Worcester, Bosch Group, said: “We are delighted that every gas and oil boiler we make has now achieved Which Best Buy Status, which is a very reassuring endorsement for homeowners and heating engineers alike.” Worcester, Bosch Group, is a CIPHE Industrial Associate. For more information visit worcester-bosch.co.uk

November/December 2016

03/11/2016 09:26:38


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24/10/2016 12:40


WHAT'S NEW

What’sNEW

This guide features the latest product launches and the most recent applications of plumbing and heating technology. To advertise your product or project please contact Theresa Geeson on 01778 392046 or email theresag@warnersgroup.co.uk

ASSURANCE OF QUALITY FROM AKW’S ISURE ELECTRIC SHOWER AKW’s iSure is the perfect mechanical, electric shower for replacement installations, with a modern, high-gloss finish. An easy push power button and white dials for controlling temperature and flow provide a minimalist look, suited to all showering areas at a price suited to any budget. With smooth, rounded edges and a retrofit footprint, the iSure is the ideal replacement shower. In addition, with its multiple and flexible entry points, it works with existing cabling and pipework. This ensures fast installation and provides flexibility in bathroom design. With a market-leading three-year guarantee, iSure is available in 8.5kw or 9.5kw, IP45 safety rated options from leading merchants. 01905 823299

www.akw-ltd.co.uk/ishower

Sentinel has introduced a new powerflushing machine, the JetFlush Rapid®. It will help installers to improve heating system efficiency, minimising the risk of boiler failure and preparing systems for protective inhibitor. The JetFlush Rapid delivers thorough removal of magnetic and non-magnetic debris, while restoring heat and efficiency to domestic heating systems by a bespoke pump that couples a large, high-efficiency impeller with a powerful motor. Instant flow reversal adds extra cleaning power, helping to shift stubborn dirt by disturbing water flow. The JetFlush Rapid can clean 20 to 25 radiators from one location thanks to 20 metre head pressure. Saving yet more time is the unit’s combined isolating and dump valves, which allow fuss-free direct flush to waste. 01928 704330 info@safeguardeurope.com

www.sentinelprotects.com

Dosing heating systems with Sentinel’s water treatment chemicals just got easier and faster thanks to the company’s new Rapid-Dose™ aerosol. The new, smaller Rapid-Dose features a unique pre-assembled adapter and ‘twist and dose’ mechanism that allows easy hands-free dosing of a system in just 30 seconds. The new Rapid-Dose cans are available with Sentinel X100 Inhibitor, Sentinel X400 High Performance Cleaner and Sentinel Leak Sealer chemicals, and can be tried out on a no-risk basis since installers who don’t like the new Rapid-Dose can claim a free bottle of X100 Inhibitor from Sentinel (subject to terms and conditions). Not that Sentinel expects this to be the case!

+44 (0)1928 704330

www.sentinelprotects.com

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POLYPIPE VENTILATION’S HRX-aQ MVHR SYSTEM SHORTLISTED FOR AWARDS Polypipe Ventilation’s Silavent HRX-aQ Mechanical Ventilation with Heat Recovery (MVHR) appliance has been shortlisted for the 2016 Build It Awards, in the Best Sustainable Technology or Product category. The Silavent HRX-aQ MVHR appliance, which intelligently manages air conditions for maximum homeowner comfort, is just one of three shortlisted in the Best Sustainable Technology or Product category. Properties come in different design styles, fabrics, locations and orientations, all of which have an impact on their thermal behaviour. Furthermore, occupants’ comfort levels vary significantly. The HRX-aQ has been designed to take these factors into account, matching ventilation rates to the internal environment and occupants’ requirements, while also being the quietest and most compact (from 199mm in depth) Silavent MVHR unit available.

www.polypipe.com

30 SECOND SYSTEM DOSING WITH NEW RAPID-DOSE™

|

Reliance Worldwide Corporation (UK) Ltd (RWC UK), manufacturer of water control systems and plumbing solutions, has launched a new CPD seminar focusing on the use of Thermal Interface Units (TIUs). Approved by CIBSE, RIBA and The CPD Certification Service, ‘Understanding the use of Thermal Interface Units within Community Heating Networks’ has been developed for consultants, specifiers and architects involved in designing heating and hot water systems in commercial or domestic premises. David Craven, Key Account Director at RWC UK, explains: “The specification of TIUs is becoming more popular, especially in the design of multipleoccupancy buildings where their use brings significant benefits. For example, installing TIUs reduces material costs and maintenance thanks to the absence of copper pipework and flues. They also remove the need to conform to Gas Safe or FGAS regulations in each dwelling. marketing@rwc.co.uk

SENTINEL JETFLUSH RAPID® CLEANS UP

38

RWC UK LAUNCHES NEW TIU CPD

FERNOX’S F1 OMEGA FILTER: SMALL, SMART AND SIMPLE Fernox has released its first high performance, nickel-plated brass filter for the domestic heating market – the Fernox TF1 Omega Filter. Combining a powerful Neodymium magnet with Hydronic Particle Separation (HPS) technology, the filter captures market-leading levels of system debris to deliver the ultimate in system protection. Installers have the option of installing the device onto horizontal or vertical pipework in both flow directions and with the choice between valves or a slip socket connection. A filter works best when used in combination with high quality chemical water treatments. The new Fernox Filter Fluid+ Protector combines the formula of Fernox Protector F1 with an active dispersant to continually detect, lift and deliver system debris to an inline system filter, to protect the life of the boiler and prevent the formation of further scale and corrosion.

www.fernox.com

November/December 2016

24/10/2016 12:43


WHAT'S NEW

SANHA REFHP

KENELM YOUTH PUT TRUST IN KESTON BOILERS

SANHA, the European manufacturer of quality press fittings, have launched a new member of their end feed range, called SANHA RefHP. These are high pressure copper fittings and tube for the refrigeration market, capable of operating at pressures of 130 bar for the use with transcritical CO2 cooling systems. These use up to 30 percent less energy and use a refrigerant with very low Global Warming Potential. Manufactured in their Ternat factory in the heart of Europe, SANHA are supplying systems for cooling installations to leading European supermarkets, such as ALDI, Lidl, CARREFOUR , METRO and MAKRO.

British manufacturer Keston Boilers has supplied three, twin flue Heat boilers and a Frame & Header kit to Alton Castle, home to the Kenelm Youth Centre. The building that was to become the Kenelm Youth Trust’s residential centre required complete renovation and the boiler installation presented a number of challenges, not least that the compact basement plant room was sited further than usual from a flue termination point. Malcolm Turner, Principal Contractor at Turner Building Ltd, explained: “Keston was the only boiler that could achieve the flue run of nearly 15m from the boiler, which was the only way we could comply with all specification requirements.” Combining leading twin flue capabilities with one of the most energy-efficient boiler designs available, Keston’s Heat boiler range provides a perfect solution for complex installations or those requiring long flue runs. 01482 443005 info@keston.co.uk

01628 819245

www.webuk@sanha.com

www.keston.co.uk

CLASSIFIEDS

CLASSIFIEDS COMBINATION BOILERS-FAULT FINDING & REPAIR YOUR INSTITUTE NEEDS YOU! John Reginald, author of the highly successful Central Heating

The CIPHE appreciates the sterling work done on behalf of the Institute by its volunteers. If you would like to - Fault Finding & Repair, has now released Combination Boilers take an active role in one or more of its working groups and committees, we would love to hear from you. - Fault Finding & Repair. The 150-page, A4 to spiral-bound Alternatively, you may wish to consider becoming a CIPHE Membership Ambassador – helping promote book with laminated andmembership back cover, is can written in an easy-tothe professional Chartered status and the many benefits and servicesfront CIPHE provide. read, easy-to-understand which takes the reader through We welcome the opportunity to discuss the requirements furtherformat, with you.

the background and operation of each major component within Please contact Lesley Challis for details of our current voluntary positions. combination boilers past and present.

The comprehensive fault-finding logic guides provide professional

Lesley Challis Comp CIPHE AMInstLM, PA to Chief Executive Officer solutions allowing you to repair and service combi boilers with a DIRECT LINE TEL: 01708 463115 EMAIL: lesleyc@ciphe.org.uk

greater understanding and with more confidence.

Ample free parking Local to M25 (Dartford Crossing) Subsidised canteen 9000ft2 of modern, well equipped training & assessment facilities Highly experienced friendly staff

• • • • • • • • • •

ACS Domestic Gas Safety ACS Domestic Gas Appliances BPEC Gas Foundation C&G Plumbing L2&3 Unvented Hot Water (Part G) WRAS Water Regulations Electrical (Part P) Energy Efficiency (Part L) Boiler fault diagnostics AM2 Electrical test centre

Priced at £26.00, incl. P&P. To order your copy visit any leading online retailer, highstreet bookshop or order from the publisher at: COMBINATION BOILERS-FAULT FINDING & REPAIR www.combiboilerrepair.co.uk John Reginald, author of the highly successful Central Heating - Fault Finding & Repair, has now released Combination Boilers - Fault Finding & Repair. The 150-page, A4 spiral-bound book with laminated front and back cover, is written in an easy-toread, easy-to-understand format, which takes the reader through the background and operation of each major component within combination boilers past and present.

CENTRAL HEATING-FAULT FINDING & REPAIR The comprehensive ndingcomplex logic guidesfaults, provide professional From simple tofault-fi more author John Reginald, takes solutions allowing you to repair and service combi boilers with a the reader on a and journey through central heating and domestic greater understanding with more confidence. hot water sysytems. The manual’s aim is to instil a better Priced at £26.00, incl. P&P.systems To order your copy visitprofessional any leading online retailer,to understanding of the to achieve solutions highstreet bookshop or order from the publisher at: professional standards. www.combiboilerrepair.co.uk

Central Heating-Fault Finding & Repair consists of logical stepby-step guides that take the reader through the fault finding and repair process. The fault logicHEATING-FAULT guides are easy to readFINDING and indicate&which section CENTRAL REPAIR of the manual deals with the background and repair of that fault.

From simple to more complex faults, author John Reginald, takes the reader on a journey through central heating and domestic hot water sysytems. The manual’s aim is to instil a better understanding of the systems to achieve professional solutions to professional standards.

Priced at £26.00, incl. P&P. To order your copy visit any leading online retailer, highstreet bookshop or order from the publisher at: Central Heating-Fault Finding & Repair consists of logical stepwww.centralheatingrepair.co.uk by-step guides that take the reader through the fault finding and repair process.

The fault logic guides are easy to read and indicate which section of the manual deals with the background and repair of that fault.

November/December 2016

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Priced at £26.00, incl. P&P. To order your copy visit any leading online retailer, highstreet bookshop or order from the publisher at: www.centralheatingrepair.co.uk

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03/11/2016 10:05:25


NOW HETAS LISTED Advance Appliances universal multi fuel thermal store system works with all heat sources including wood burning stoves, gas or oil boilers and solar thermal, as well as electric and other solid fuel appliances. • Pre plumbed and pre wired for simple installation • Mains pressure hot water • Sealed central heating

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21/10/2016 09:28:15

P&he Journal Nov/Dec 16  

Welcome to the November/December 2016 P&HE Journal.

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