Shaping Jamaica’s Tomorrow
GOJ Digital Government
AGENDA:
REGISTRATION
NATIONAL ANTHEM (VIDEO)
PRAYER
CALL TO ORDER
MS DEBBIE BISSOON, MASTER OF CEREMONY
WELCOME&OPENINGREMARKS
ANIKA SHUTTLEWORTH, CEO EGOVJA
GREETINGS
PROFESSOR GUNJAN MANSINGH, BOARD CHAIRMAN EGOVJA
GREETINGS
PERMANENT SECRETARY, OFFICE OF PRIME MINISTER, AMBASSADOR ROCKY MEADE
MAINADDRESS
SENATOR, THE HONOURABLE AUBYN HILL, MINISTER OF INDUSTRY, INVESTMENT & COMMERCE
OFFICIALOPENINGOFEXHIBITIONHALL& WALKTHROUGH 2 0 2 5
PRESENTATION
MARLON COOPER - CEO, SYMPTAI CONSULTING
PANELDISCUSSION:DIGITALTRANSFORMATION
UNLOCKED:SHAPINGJAMAICA’STOMORROW
BREAK&ENTERTAINMENT
PRESENTATIONS:MDAS&VENDORS
POST-EVENTCOCKTAILRECEPTION
SHOWCASE 2023 BACK
PERMANENT SECRETARY’S MESSAGE
Ambassador Rocky Meade CD, JP, PhD Permanent Secretary Office of The Prime Minister
Today, we gather to reaffirm our shared vision for Jamaica’s digital future, a future of a technologically enabled society, which is anchored in innovation, equity, and excellence. The Office of the Prime Minister (OPM) recognizes digital transformation as not just a technological shift, but also a strategic imperative to strengthen governance, empower citizens, and foster inclusive prosperity.
Robust digital public infrastructure is the bedrock of this vision. It enables seamless service delivery, enhances transparency, and bridges divides, ensuring every Jamaican whether urban or rural, young or old can thrive in a digital world.
Let me take this opportunity to heartily congratulate the management and staff of conceptualising eGov Jamaica Limited for and executing this event. This showcase embodies the government’s collective commitment to collaboration across sectors, agencies, and the public. Together, we are building systems that prioritise people, resilience, and sustainable growth.
CHAIRMAN’S MESSAGE
At eGov Jamaica, we ’ re reshaping how citizens and businesses engage with government. Our focus is simplifying daily interactions replacing paperwork, multiple IDs, and cash reliance with secure digital solutions. By building foundational systems for identity verification, payments, and data sharing, we aim to deliver services that are efficient, inclusive, and accessible to all.
Learning from global examples, we ’ re prioritizing seamless, mobile-first experiences. Through partnerships and innovation, we’ll ensure every Jamaican benefits from this digital shift. Together, let’s create a future where public services are just a click away.
I invite you to join us at the 2025 GOJ Technology Showcase to see firsthand how eGovJa, MDAs, and private sector collaborations are paving the way for Jamaica’s digital future.
A MESSAGE FROM OUR CEO
WelcometothethirdstagingoftheGoJDigitalGovernment TechnologyShowcase,hostedbyeGovJamaicaLimited.
The 2025 edition promises an exciting display of the Government of Jamaica’s digital initiatives displaying how technology is transforming public servicedelivery.
At the heart of Jamaica’s digital revolution lies a bold vision: to empower our nation through innovation, inclusivity, and trust. As the Government of Jamaica steers this transformation, eGov Jamaica Limited remains committed to its mission - to harness cutting-edge ICT solutions that redefine how government serves its people.
Our strategic objective is to be a trusted strategic business partner to Ministries Departments and Agencies (MDAs) by driving digital governance and providing secure, reliable and accessible digital infrastructure and platforms. We continuously strive to create an enabling environment for digital government fostering a future where every citizen can thrive.
This magazine serves as your digital companion to today’s event and beyond, highlighting the services of eGovJa, MDAs, and our valued sponsors. Together we are shaping an inclusive, tech-powered future.
WHAT’SINSIDE:
This Digital Government Technology Showcase Magazine will serve as a digital companion to the event, showcasing digital services of the government and leading technology vendors, driving an inclusive, tech-powered future.
MRS RTH CHIEF EXECUTIVE OFFICER
COMPANY PROFILE
eGovJa is a fully owned Government company incorporated under the Companies Act of Jamaica on April 15, 1985. The company commenced operations in April 1986 to develop and implement business solutions specifically for the revenue departments of government and provide operational support.
In January 2013, Cabinet gave approval for the repositioning of the company as the entity with responsibility for leading the implementation of Information and Communications Technology (ICT) projects across the Government of Jamaica. As a result, there was a change of portfolio ministry from the Ministry of Finance and Planning (MOFP) to the Ministry of Science, Energy and Technology (MSET) and a change in the company ’ s name from Fiscal Services Limited to eGov Jamaica Limited (eGovJa).
In May 2023, the company was transferred to the Digital Transformation portfolio in the Office of the Prime Minister.
Thank You
To everyone who made the GOJ Digital Government Technology Showcase a resounding success, on behalf of eGovJa, thank you!
To Our Sponsors & Partners, your unwavering belief in digital transformation and generous contributions enabled us to spotlight cutting-edge solutions. This event stands as proof of what we can achieve together.
To Our Planning Team, your tireless dedication, creativity, and countless hours behind the scenes transformed ideas into reality. This milestone is yours.
This showcase proves that technology is more than tools, it’s the bridge to a smarter, more connected government. Let’s keep building that future, together.
To Our Host, your leadership united the room, sparking dialogue and inspiration and, to members of the public who joined us, your curiosity, questions, and enthusiasm breathed life into this showcase and reminded us why we innovate: to serve you better.
O U R S P O N S O R S O U R S P O N S O R S
O U R P A R T N E R S O U R P A R T N E R S
PBS GROUP
PBS:DRIVINGINNOVATIONAND DIGITALTRANSFORMATION
PBS: Empowering Innovation Across the Americas
With over 3,000 professionals and 24 offices across the Caribbean, Central America, and South America, PBS stands as the largest full-service IT company in the region Combining decades of expertise with an unwavering commitment to driving technological and business innovation, PBS delivers solutions that help companies not only optimize their operations but also stay ahead in an increasingly digital world AComprehensiveApproachto
PBS offers a wide range of products and services tailored to meet the needs of modern businesses in both the government and private sectors Whether it’s optimizing processes, enhancing productivity, or fostering a seamless customer experience, PBS provides cutting-edge solutions designed to evolve with the everchanging technological landscape. Their expertise spans across industries, ensuring that both public and private sector clients have the tools and support they need to thrive in a digitalfirstworld
Products and Services include: Professional Services Advanced Services Communications Information Technology Printing Systems Security Systems
Revolutionizing the Digital Landscape
PBS is embracing digital transformation by leveraging advanced technologies like Google Cloud AI, Big Query, and Generative AI to help organizations harness data and drive innovation Our partnerships with CISCO, Meraki, and Fortinet provide businesses with top-tier networking solutions and cybersecurity protection. Additionally, PBS’s use of Smart Workspaces and Xerox Digital Transformation solutions enhances collaboration and productivity Focused on Customer Experience and Communication Management, PBS ensures businesses can deliver personalized and seamless digital journeys for their clients With a holistic approach and commitment to customer success, PBS is shaping the future of businesses across the Caribbean, Central America, and South America
JAMAICA DEFENCE FORCE
JamaicaDefenceForce(JDF):UpholdingNationalSecurity
The Jamaica Defence Force (JDF) serves as the combined military force of Jamaica, dedicated to defending the nation's sovereignty and supporting civil authorities in maintaining law and order. Established on July 31, 1962, following the disbandment of the West India Regiment, the JDF has evolved into a modern military organization with a multifaceted structure
Through continuous modernization and strategic initiatives, the JDF remains committed to upholding Jamaica's security and contributing to regional stability.
Digital Transformation Initiatives
Digital transformation in the JDF is not just about adopting new technology, it’s about integrating secure, intelligent, and efficient systems that enhance mission success, resilience, and national security Two major digital transformation initiatives currently being undertaken include:
1 Digital Training and Simulation Simulators
Remote and cloud-based training
2. Strengthening of Cyber Capabilities. Cyber attack simulations, such as red-team/blue-team exercises, allow the JDF to test their defences in a controlled environment, fostering collaboration between offensive and defensive teams to enhance overall security posture
THE GOJ DATA CENTRE
POWERING PROGRESS: INSIDE THE GOJ DATA CENTRE
The Government of Jamaica's (GoJ) Data Centre stands as a cornerstone of the government's digital public infrastructure. This state-of-the-art facility centralizes critical government data, enhancing efficiency and security. The upgraded Data Centre now boasts:
High-Capacity Core Network
Enhanced Security
Operational Controls & Monitoring
Redundant Power & Cooling Systems
This will form the foundation for GoJ Cloud services to government entities and the consolidation of disparate government data centres.
For more information on the GOJ Data Centre contact Client Relations at crd@egovja.com or visit our website at https://www.egovja.com/data-centreservices/
The Trade Board Limited, a regulatory agency under Jamaica’s Ministry of Industry, Investment & Commerce, is advancing digital transformation to enhance trade facilitation and export competitiveness. The agency has developed two innovative platforms:
EXPORTAcademy, a virtual mentor providing tailored export education, EXPORTJamaica, a market intelligence and trade facilitation tool.
In essence, both EXPORTJamaica and the EXPORTAcademy are complementary tools designed to work in synergy, providing a comprehensive framework for developing Jamaica’s export sector By working hand in hand, EXPORTJamaica and the EXPORTAcademy create a structured, supportive, and efficient pathway for Jamaican exporters to thrive in the global marketplace.
The Ministry of Finance and the Public Service (MOFPS)is the government’s principal entity responsible for fiscal policy, public finance management and civil service administration. The MOFPS is digitally transforming to improve citizen services through process digitization and e-government platforms
Key Initiatives include: Customer Service Delivery “Service Excellence Programme”
The Government of Jamaica Electronic Procurement (GOJEP) System (GOJEP)
Public Employees’ Pension Administration System (PEPAS) Electronic Content Management (ECM)
The MOFPS’ digital initiatives ensure governance, efficient services and improved public access, solidifying Jamaica’s position as a leader in public sector innovation.
JAMAICA DATA EXCHANGE PLATFORM
A new way to provide and exchange data across government entities and businesses is being introduced by eGov Jamaica Limited. The Jamaica Data Exchange Platform will operate behind the scenes to drive fast, secure and efficient transactions across sectors.
One of the first use cases will enable businesses and government entities to instantly validate the National ID once presented by a citizen. Organizations are encouraged to sign on to the platform, which will streamline their verification processes, and enhance service efficiency.
The data controllers and consumers of the data who will rely on the information will benefit from a platform that is seamless, reliable and userfriendly ensuring smoother transactions and improve overall business operations
The Jamaica Data Exchange Platform is set to transform the way data flows across sectors, driving digital transformation and fostering greater trust, security, and convenience in everyday transactions.
For more information the Jamaica Data Exchange For more information the Jamaica Data Exchange Platform, contact Client Relations at crd@egovja.com Platform, contact Client Relations at crd@egovja.com
DEPARTMENT OF CORRECTIONAL SERVICES
REGISTRAR GENeRAL’S DEPARTMENT
Established in 1879, the Registrar General’s Department (RGD), Jamaica's vital Civil Registry, is undergoing a crucial digital transformation. To meet growing demands and modernize its services, the RGD is digitizing historical records and expanding online access.
www rgd gov jm Facebook: www.facebook.com/rgd.jamaica
Twitter):www.x.com/rgd jamaica
This initiative includes:
The digitization of the Agency’s records.
Document verification services
The expansion of online services.
The inclusion of social media platforms and new media such as WhatsApp and Web Chat, to engage with the public.
Telephone: 876-619-1260 or 876-749-0550
Instagram:www.instagram.com/rgd jamaica
YouTube: www.youtube.com/rgdjamaica
Paygate has emerged as a crucial player in bolstering Jamaica's digital economy. This robust payment gateway facilitates secure and seamless online transactions for customers interacting with government agencies.
Its advanced security features protect sensitive financial data, fostering trust and confidence in online transactions.
Paygate's integration with various financial institutions supports a wide range of payment options, driving financial inclusion and propelling Jamaica towards a more digitally connected future.
This technology is vital for the growth of our MDAs and the convenience of Jamaican consumers accessing government services
JAMAICA CUSTOMS AGENCY
NATIONAL HOUSING TRUST
The National Housing Trust (NHT) is the leading housing finance institution in the Caribbean. Its mission is to expand Jamaica's housing stock and provide mortgage financing to qualified contributors seeking to build, buy, or improve houses.
The NHT has significantly advanced its technology to improve customer experience and efficiency in carrying out this mission. Through NHT Online, contributors enjoy 24/7 access to NHT services. The platform enables seamless mortgage and contribution payments, contribution refund applications, and facilitate uploading of supporting documents to key services.
Users can also conveniently view loan information and contribution records. Obtaining loan information is now streamlined, eliminating paperwork and long waits. Contributors receive real-time updates on loan eligibility as well as preapproval status. In further enhancing convenience, the NHT recently introduced a digital scheme benefits application. This user-friendly interface simplifies the process by leveraging existing contributor data.
The NHT remains committed to investing in technology, ensuring ease of business for customers and operational efficiency
OURSERVICES
Data Centre Service
GovJa’s Data Centre provides highly available services with 24/7 accessibility, advanced access control systems and CCTV video surveillance of all critical spaces. Our clients are primarily Ministries, Departments and Agencies (MDAs) of the GoJ who utilize the facility for offsite media storage, application hosting and co-location services Our purposebuilt facility, has undergone upgrades to its critical support systems to increase capacity and add layers of redundancy with the endgoal being a resilient data centre that enables the GoJ’s Digital Government strategies for the 21st century.
ICT Consultancy
eGovJa has been the premier ICT Service Provider for many government agencies for over thirty (30) years. This experience has afforded us the ability to transform businesses using the innovative skills of our team to meet the technological challenges of today’s world. Our consultancy services include systems and security audit assessments, requirements management, ICT project management, and ICT procurement.
JAMAICA POST
Moreofourservices
Software Acquisition & Development
Using lean principles and agile methodologies, we provide comprehensive application services including developing new applications, integration, maintenance, and support throughout all phases of the application lifecycle. Additionally, we offer consultancy for acquiring commercial off-the-shelf (COTS) solutions.
With security and performance at the core of our services, we have fully integrated DevSecOps into all aspects of our software delivery processes, implemented a component-driven application standardisation framework, extensively automated our processes, and developed numerous reusable components, all of which contribute to our streamlined and robust software delivery capabilities
GOJ Validation Web Services
We offer data disclosure and validation services utilizing source data from key GoJ base registries. This enables seamless interoperability for integrated public service delivery to citizens and businesses.
Network Services
eGovJa ensures connectivity across MDAs through the design and implementation of secure and redundant Local Area Networks (LANs) and Wide Area Networks (WANs), employing advanced technologies including Multiprotocol Label Switching (MPLS). Our services include Structured Cabling Implementation Management, from requirements gathering to handover. We utilise a comprehensive Network Management System (NMS) integrated with our Help Desk System for real-time alerts and efficient maintenance. Our security measures, including Intrusion Detection and Prevention Systems (IDPS), Firewalls, and Vulnerability Assessment Scanners (VAS), ensure robust protection against evolving threats.
Ticket INFORMATION MANAGEMENT SYSTEM
02
August 2024 saw the launch of a revolutionary Ticket Information Management System, designed to modernize Jamaica’s ticketing process. This user-friendly system, adaptable to future needs, offers enhanced tracking and reporting, aiming for seamless integration across all ticketing aspects.
Citizens now enjoy a convenient online ticket lookup, boosting transparency and simplifying ticket management. For the Jamaica Constabulary Force (JCF), the SmartCheck application's integration with the new system streamlines field operations, ensuring data consistency.
IslandNet: Powering Jamaica’s Digital Future
IslandNet provides extensive fixed wireless coverage and a growing fiber network in Jamaica, offering high-speed, reliable internet and private data solutions for businesses Serving Kingston & St Andrew and other parishes. We ensure secure, scalable and cost-effective connectivity
Additionally our AI-driven cybersecurity solutions actively protect business data, detecting threats to maintain network security and provide peace of mind
In an era where connectivity is essential for business success, IslandNet stands at the forefront of innovation, security, and reliability As Jamaica'spremier telecommunications and Managed IT solutions provider, we are transforming how businesses across Jamaica connect, communicate and thrive Additionally, we are working on developing private LTE networks for specific applications that do not perform optimally with WiFi and demand a highly secure environment. BusinessContinuity&DataSolutions solutions, ensure crystal-clear conversations with clients and teams, wherever they are. Expect cost-efficient, scalable and highperformance voice services designed for the modern workplace
Business Continuity & Data Solutions In today’s fast-paced digital world, downtime is not an option. Our Business Continuity services keep your operations running smoothly with managed data networks, disaster recovery and cloudbased solutions Whether it’s WiFi solutions, corporate internet infrastructure, or data management, we help businesses thrive in a digital-first world.
Future-Ready Voice Solutions
Communication is also at the heart of every successful business Our enterprisegrade voice services, including VoIP, PBX and telephony
IslandNet not only serves businesses but also enhances education and bridges the digital divide in Jamaica. Partnering with schools, it provides reliable internet for e-learning and research Additionally, Wi-Fi hotspots in communities improve access to the digital economy and communication tools, fostering connectivity in underserved areas and contributing to national development and economic inclusion
THE GOVERNMENT NETWORK
The Government Network (GovNet) is a driving force behind Jamaica's evolving digital landscape. Recent infrastructure enhancements, including extensive fibre optic installations, have significantly boosted government connectivity. This secure network, connecting vital agencies, is streamlining operations and fostering collaboration. GovNet's impact extends beyond Kingston, laying the groundwork for a more digitally connected and efficient Jamaica.
GovNet provides redundancy among 24 core sites islandwide, improves communication and collaboration across government entities, and supports more efficient service delivery to the public.
For more information on how to access the Government Network contact Client Relations at crd@egovja.com
PASSPORT, IMMIGRATION AND CITIZENSHIP AGENCY (PICA)
The Passport, Immigration and Citizenship Agency (PICA) of Jamaica is responsible for the issuance of passports, immigration control, and citizenship services. To enhance service delivery, PICA has embarked on a comprehensive digital transformation initiative focusing on modernising its systems to improve user experience and operational efficiency
Key features include:
Introduction of e-passports equipped with advanced biometric security features, Implementation of an online application and appointment system, Leveraging digital verification systems, including KIOSKs and eGates to enhance border security, enabling seamless and secure processing of travellers.
Contact Details: Website- https://www pica gov jm/ Social Media- @PICAJamaica
Emails: support@picahelpeu freshdesk com
Phone number- 754-PICA or 754-7422 -END
e-Learning Jamaica Company Limited, an agency of the Ministry of Science, Energy, Telecommunications, and Transport (MSETT) , was established in 2005 to implement e-learning projects with the Ministry of Education. Our mission is to integrate technology into the teaching and learning process across the island. In the financial year 2024-2025, e-Learning Jamaica has implemented and distributed:
25,000 device vouchers to teachers in infant, primary, secondary and tertiary schools under the Own Your Own Device (OYOD) Program.
1,000 projectors to infant, primary, secondary and tertiary schools island wide.
5,000 laptops to primary school labs island wide.
140 smart boards to public schools at all levels in 2024 with the intention to distribute a further 900 in 2025.
www.fujitsu.com/caribbean
Citizens want to interact with government departments quickly, personally, and intuitively –and to know that organizations are working for them with dedication, focus and efficiency. Fujitsu has been the trusted government partner for decades.
We have a credible track record of enabling sustainable transformation. Our work continues to impact lives–supporting government operations to become more resilient, efficient, datadriven and fit for the digital age.
Tax Administration Jamaica (TAJ) proudly operates as the country’s premiere revenue collecting agency. In keeping with our mission, our primary goal is to foster voluntary compliance, collect the revenue due in an equitable and efficient manner, contribute to a competitive business environment and facilitate economic growth and development.
Online Services .
Filing and Payment of Business Related Taxes
Driver’s payment
Driver’s Licence Renewal Search
Tax Compliance Certificate (TCC)
Auto Renewal Licence Renewal
Tax Compliance Certificate Application and Renewal
GCT Registration
Contact
Tax Administration Jamaica Corporate Office
Sir Donald Sangster Building
116 East Street, KINGSTON
Tel: +1 876 922 3470-9
Email: communications@taj.gov.jm
Available on the App Store & Google Play Contact Us: +1 876 99-HEART (+1 876 994 3278)
Email: info@heart-nsta org Social Media: heartnstatrust
THE MINISTRY OF JUSTICE
Special Thanks to the Showcase Planning Team
SpecialHighlights
eGovJa is proudly certified with ISO 9001:2015 for its Software Efficiency Quality Management System and ISO 27001:2013 for its Information Security Management System. This is a demonstration of our commitment to excellence and data protection.
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