2011-2012 SEASON
HEINZ HALL BOX OFFICE Monday through Friday, from 9 a.m. to 8 p.m. Saturday from Noon to 4 p.m. Weekend hours vary based on performance times. Tickets may be purchased by calling 412.392.4900 and are also available at Theater Square Box Office.
THE LATECOMER’S GALLERY, located behind the Main Floor, affords patrons who arrive after the beginning of a concert the opportunity to enjoy the performance until they can be seated. Latecomers will be seated at suitable intervals during the program, at the discretion of the conductor. The Latecomer’s Gallery is also available for parents with younger children. THE MOZART ROOM AT HEINZ HALL Just seconds away from your seats, enjoy an all new dining experience with The Common Plea. pittsburghsymphony.org/mozartroom Reservations at 412.392.4879.
SPECIAL ACCOMMODATIONS, such as requests for wheelchair accessible locations, may be made when purchasing tickets. Hearing assistance devices are available in the Entrance Lobby. Doormen and ushers are also available for assistance with these needs. RESTROOMS are located on the Lower, Grand Tier and Gallery levels and off the Garden and Overlook rooms; a wheelchair-accessible restroom is on the Main Floor. FOR LOST AND FOUND ITEMS, call 412.392.4844 on weekdays from 10 a.m.-5 p.m. THE ELEVATOR is located next to the Grand Staircase.
HEINZ HALL IS A NON-SMOKING BUILDING AND HAS A NO SMOKING POLICY.
AN ATTENDED COAT CHECKROOM is available in the Dorothy Porter Simmons Family Regency Room, located on the Lower Level or in the Grand Lobby. Coin-operated lockers are located on the Lower, Grand Tier and Gallery levels. REFRESHMENT BARS are located in the Garden and Overlook rooms and in the Grand Tier Lounge. Intermission beverages may be ordered prior to performances. Water cups are available in the restrooms. FIRE EXITS are to be used ONLY in case of an emergency. If the fire alarm is activated, follow the direction of Heinz Hall ushers and staff to safely evacuate the theater.
CONCIERGE SERVICE, in the Entrance Lobby, is available to assist with information about Heinz Hall, the Cultural District and area attractions and to help with dining, hotel, entertainment and transportation concerns.
THE EMERGENCY REGISTRY BOOK, for the convenience of physicians and others who may be called in an emergency, is located at the concierge desk. Please turn off cellular phones and pagers upon entering the theater and refer all emergency calls to 412.392.2880.
FOR MORE INFORMATION AT CONCERTS: Penny Vennare, Event Supervisor; Tina Castrodale, Concierge; Ron Ogrodowski, Concierge. 44 pittsburghsymphony.org
Can I organize a group for a concert? Absolutely. With a group ticket purchase you receive discounted tickets, priority seats, personalized service and free reception space. For more information, call 412.392.4819 or visit our website at pittsburghsymphony.org/groups
What time should I arrive for concerts? You may want to arrive at least 20 minutes prior to concert start time to allow time for parking, entering the hall and finding your seat. BNY Mellon Grand Classics patrons have the opportunity to attend Concert Preludes, which begin one hour before the concert in the auditorium. What should I wear to concerts? There is no official dress code for events in Heinz Hall. Many patrons wear business attire, and many prefer to be more casual. Wear whatever makes you feel comfortable.
May I bring my children? Introducing small children to music is important to the PSO and we welcome young children to our youth concerts and Fiddlesticks Family Series. Children, approximately age six and over, are welcome at all performances with a purchased ticket. The Latecomer’s Gallery and lobby video monitors are always options for restless children. May I take pictures? All still and video photography, or audio recording are strictly prohibited at all times.
How will I find parking? Pittsburgh’s Cultural District can be very busy but guaranteed prepaid parking is available to all ticketholders in the Sixth & Penn garage across from Heinz Hall. Ask about prepaid parking when you order your tickets.
What can I do to support the PSO? Your ticket purchase supports the PSO and we thank you! However, ticket sales only cover a portion of our operating costs. To make a tax-deductible gift to the PSO, contact our Donor Relations department at 412.392.4880 or visit us online at pittsburghsymphony.org How can I get someone from the PSO to speak at our event? The volunteers of the Speakers Bureau would like to share their passion for the PSO with the community by providing a speaker for you and your organization. If you are interested, please call 412.392.2235.