Ryder booklet

Purpose of the Course

Explain how you can build a high performance safety culture at your location

Outline Ryders Safety Procedures to guide you in accomplishing the goal

Outline what activities you need to complete today, tomorrow and everyday to be successful

Define your role as a Safety Leader within Ryder

Lets start with a Safety Message!

In addition to normal evacuation directions for an emergency, etc .

Be prepared with an “appropriate” message

Be considerate of the audience / group’s interests

Be prepared for those preshift start up meetings

Ryder’s Safety Philosophy & Culture

Our Philosophy

• After interacting with a number of Ryder Managers and Supervisors we rarely met a leader who doesn’t care about Safety!

Lack of caring is certainly not a problem at Ryder!

Nevertheless, when we asked Leaders what they do to encourage safe behaviors, we got answers like the following

I make sure employees know Safety is Priority at Ryder.. ─ I emphasize Safety and Captain of the Ship all the Time.. ─ I remind employees to use their PPE.. ─ I start meetings and calls with a Safety Message!

Question:

Are these things enough to create a strong culture?

What other steps do we as leaders need to improve our safety performance and pull the program together

• As Leaders we need to Know that even the best people make mistakes, we need to setup our employees for success everyday

Situations are predictable, manageable and preventable if we focus on the right things like: − Effective New Hire Training − Engaging in the Good Catch Program − Sharing Safety Alerts & Lessons Learned − Getting the right Tools and Equipment for employees

As leaders we need to listen and understand our employees needs and work with them to correct hazards as they arise

What is our Role as a Safety Leader

To make safety part of our Culture, Not just a Priority • You migh t hear someone say “we make safety our top priority.” We believe that a commitment to safety must run deeper than simply being a “priority.”

Priorities evolve over time depending on business conditions, outside influences and other factors.

A commitment to safety therefore, must be more than a priority, it must be a value –a core value that shapes decisionmaking all the time, at every level.

So lets look at what makes you a Safety Leader…

Conducting Effective Safety Observations

We are very excited to introduce a new safety program called GoodCatch. The goal of this program is to bring awareness to potential hazards in the workplace and prevent injuries before they occur

All employees can submit a Good Catch through a simple short form found in Ryder SafetyNET or through the QR Code

Discipline is not part of the program, it is completely nonpunitive in nature

This is a collaborative tool used to protect employees by identifying and correcting unsafe actions and conditions before they result in an incident

The ultimate purpose of this new program is to prevent injuries to our employees

If you have any questions please contact your Field Safety Manager

How has your location used the Good Catch Program?

Performing Effective Observations

Clearly define and communicate expected behaviors

Give the employee concrete and specific information on what they did unsafe

Reinforce Ryder and Location procedures

Give recommendations on how to improve

Encourage feedback from employee

Ask them if they know what they did wrong?

Recognize Positive Behavior (do not just focus on the wrong)

Check back with employee a few days later to ensure behavior has been corrected (follow up)

Remember reinforcing positive behavior will open up your employees to change and will be more cooperative.

Question: Should we discipline an employee after a negative observation?

Group Break Out Session:

Break into 4 groups Review employee working in facility

Each work scenario includes 4 pictures to provide different views along with path of travel Study employee working in the photos and determine what is safe and unsafe (employee working and conditions) Complete Behavior Observation Form

Overview of Key Warehouse Policies

The Importance of Policies & Procedures

Question: Why Do We Have Policies & Procedures?

Policies & procedures establish acceptable behavior and guidelines. They offer clear communication and contribute to the overall culture of the workplace. Ryder’s policies and procedures can be divided into three categories:

• Ryder Philosophy & Culture –Our level of commitment to a safe and healthy work environment.

• Work Rules & Procedures –A set of procedures that provide a consistent process throughout the organization and provide clarity of our expectations

• Regulatory Requirements –Basic processes that are required by governing authorities.

Policy Review: Captain of the Ship

Ryder empowers every employee to act as “captain of the ship” when immediate action is required to correct potentially unsafe conditions or situations.

Ryder employees are expected to take whatever actions are required to correct potentially unsafe conditions or situations •

•

Employees have the “right and responsibility to STOP Work when they feel they cannot proceed safely •

If the workplace conditions are unsafe, employees should: ─ Halt the unsafe work immediately

Contact their manager

Work together with management to correct the unsafe condition or situation

Return to work as soon as safe conditions permit •

Managers have the responsibility to support employees judgement that a task or assignment is unsafe. The managers first responsibility is to their employee ’ s safety

Policy Review: RAB Critical Safety Events

Critical Unsafe Behavior includes behaviors that are immediately dangerous to life and health, or those that can inhibit Ryder’s ability to operate as a safe and compliant company.

Event

/ Behaviors that result in Major Preventable Powered Industrial Truck Collisions

Actions

Knowingly operating a PIT without the proper Ryder certification for that specific forklift, or knowingly assigning forklift tasks to an untrained employee Tampering with or otherwise knowingly affecting the proper operation of any motor vehicle or powered industrial truck equipment or safety technology without proper approval or training to do so Using a Mobile Phone while operating a Powered Industrial Truck (PIT) Impaired (Under the influence of drugs or alcohol, and in some cases extreme fatigue) while operating a vehicle or working on the job Employee’s failure to report an injury or crash to location management

Electronic devices are permitted for business purposes only, employees must stop work and be in safe area out of direct line of fire from Powered Industrial trucks and power equipment.

Electronic devices can be used in the following situations:

Some Ryder Customers prohibit the use of electronic devices due to proprietary information in the warehouse

In this case employees are allowed to keep phones on them in case of emergency, active shooter or severe weather alerts

• Bring consistency to how employees who operate Powered Industrial Trucks are trained and certified

Reviews/Audits found many variations on how training and certification was being completed in the field

Trainers often lacked knowledge and did not have access to Ryder programs and materials, were using outdated materials, or training programs from vendors

OSHA

Ryder’s top violations and fines have been related to PIT’s • Injuries

A PIT is still the most dangerous piece of equipment we have in our warehouse environment

Trailer Loading / Unloading

If a trailer is connected to a tractor the following applies:

Tractor ignition is turned off and the keys removed

Brakes are set

Trailer wheels are chocked and/or proper DokLok system is engaged

Check Trailer for instability, landing gear damage, roof/skin damages

Check the flooring for holes, structural weakness, loose boards, tripping hazards

If damage is found, report it to your supervisor immediately

Question: As a supervisor, should you audit this?

Trailer Entry Permit: A Closer Look

Items with a star indicate outdoor trailer checks. This may be done by the PIT Operator or a Yard Driver based on the location specific rules

In accordance with OSHA’s PPE Standard, Ryder requires the use of PPE to reduce employee exposure to hazards that otherwise cannot be eliminated and / or controlled

The Ryder PPE Program addresses the hazards present in the workplace as well as the selection, maintenance, and proper use of

Supervisors are responsible for monitoring PPE compliance to ensure the program’s effectiveness Question: What kinds of PPE are required at your location?

Battery Lock Chain Lock

Use of just a tag is not allowed

(PIT)

of Hazardous Energy

Whenever a PIT is taken out of service for maintenance or safety issues, we must ensure the PIT is properly locked and tagged out.

As a supervisor you must do the following:

Write up the defect

Tag the PIT out of service

Ensure correct lock out devices are used to effectively lock out the PIT Control

Injury / Crash Prevention & Investigation

Work Related Injury Definitions by Type

First Aid: No professional medical treatment is required — Treatment may be from the onsite first aid kit.

Medical Only: Professional medical treatment is required or rendered. — Doctor allows the return to work either full duty or restricted duties.

No time away from work is ordered.(one time charge of $675)

Lost Time: Professional medical treatment is required or rendered. — Treating doctor orders that employee is unable to work — Location is charged $700 per day to a maximum deductible of $63,000

Injury Reporting: First Aid & Emergencies

• Assess the situation and determine the appropriate course of action: • Notify supervisors immediately

Phone 911 if necessary

Involve the shift’s trained First Aid/CPR employee

Provide First Aid if trained and qualified (not required to provide if not comfortable)

If unsure of action, contact Field Safety Manager

Non Serious/Non Life Threatening Injury

Use the FirstAid Kit to treat the employee

Provide transportation to clinic, physician, or hospital if necessary

Medcor Injury Triage Program

Injury triage for nonserious injuries

Ryder has partnered with Medcor to provide a simple, fast and effective way to address nonserious workrelated injuries

•

Medcor Injury Triage is a telephonic injury assessment service. •

The injury triage will provide Ryder with: •

Immediate access to medical professionals for injured employees and supervisors, 24 hours a day, 7 days a week. •

Interviews provide sound clinical decisions for when first aid is appropriate and when medical treatment is necessary. •

Provides for prompt reporting of injuries Question: How long does it take at an emergency room for a strained muscle exam?

•

Improper or no training for the specific tool

Incorrect usage of equipment

Know your next step, always plan your intended path of travel

Ensure all employees including temporary employees have required PPE

Injury Prevention: Defensive Walking

Common Injuries at Ryder: Material Handling

Improper Lifting

Working outside the safety lifting zone

Not asking for help on loads over 51lbs maximum

Material Handling

Pulling pallet jacks rather than pushing

Working outside the safety lifting zone

Not asking for help on loads over 51lbs maximum

Not using a “three point stance”

Injuries

Operator stepping off lift prior to full & complete stop

Not using 3 points of contact when entering/exiting lift

Stepping on forks or pallet instead of walking around

Changing of Propane Tanks (if applicable) PPE requirement

Operator not keeping hands and feet in operator compartment

Failure to conduct a thorough Pre Use Inspection

Failure to come to complete stop at designated stop lines

Failure to look in direction of travel

Failure to make visual contact with pedestrians/operators

Improper following distance

Turning with an elevated load (rollovers)

Distractions

Collisions

PIT Safety Issues

What is It?

Ryder OSI

The Ryder OSI Process is utilized to document a thorough Root Cause Analysis following employee injuries, commercial motor vehicle collisions and PIT collisions.

•

• The goal with this tool is to determine the ROOT CAUSE of the incident.

The OSI Process allows managers to document employee and manager corrective actions.

•

• Allows managers to create and share lessons learned from the incident via safety alert to the employee population at the location and across the team.

Employee Interview

–

Operating System Investigation (OSI)

During the employee interview always attempt to put the employee at ease

• You are there to determine what happened and prevent future occurrences

• Many employees may get defensive, they fear discipline and don’t want to be honest •

If possible conduct the interview and fact finding at the scene of the incident

• Have employee describe in “their” words what happened

• Have employee complete a written statement

• Ask employee questions to get the who, what, where, when, and how

• Consider conducting a reenactment (use caution, don’t create a hazardous work environment)

• Always ask the employee what could be done to prevent this incident from occurring in the future •

Identify Witnesses

• Interview any witnesses separately from employee involved

• Have witness complete a written statement

Investigations: Causes & Corrections

The purpose of a successful investigation is to prevent from reoccurring & implement “effective” corrective action(s).

Cause Types

Direct Cause : The object of direct impact or the actual release of energy.

•

Indirect Cause : The unsafe act or conditions that contributed to the occurrence

•

Root Cause : Failure within the operating system. Can also be defined as the “systematic” lack of policy, procedure or training.

•

Helpful Hint Determine the indirect causes, ask “why” at least 5x or until there is no further answer The “Ultimate Goal” is to determine the ROOT CAUSE !

Group Break Out Session: Review Incident (basic information given) Come up with a list of questions you want to ask the employee involved in this incident (who, what, where, when, how, etc)

Determine the Contributing Factors (unsafe act or condition) that led to the incident (Remember Employee, Equipment, Environment)

Temporary employee at Ryder facility was assigned to work in the custodian dept. and was informed that she was not authorized to operator any type of PIT (Forklift) nor would one be needed for her work assignment. 3 weeks into her job assignment, the temporary employee hopped onto a walkierider and tried turning the unit around in an aisle within the racks. Employee hit rack and severely injured her left foot and ankle. Temporary employee was hospitalized for 3 days. Location had to report injury to OSHA.

Ryder employee received a trailer into a dock door, opened the roll up trailer door and set the dock plate into position. Employee then moved her forklift onto the dock plate to park it due to lack of space in the area. 2 hours later, the yard driver hooked up to the trailer in the dock and pulled the trailer out of the dock door causing the forklift to fall off the dock

Ryder employee was operating a sit down lift and had picked a 96 inch tall pallet out of the top rack. As the operator was maneuvering the unit to turn it into the aisle, he heard a loud creaking noise and the forklift began to sway. Operator removed his seat belt and jumped off the lift just before the unit toppled over (forks first) with the load still in the raised position. Ryder employee was uninjured, but pallet of product was damaged along with the forklift.

Ryder employee was manually moving an empty pallet that they needed in their work area. While pulling the pallet and sliding it on the floor, the employee tripped over another pallet and as she began to fall backwards the pallet she was moving jammed into her legs and feet causing contusions. Employee received medical attention at the local clinic.

enactment

Pictures of this incident are a re

Housekeeping

Question: What does the level of housekeeping tell an outside visitor, Govt. agency or customer about your location?

What does it tell new hires and employees?

What hazards exist with poor housekeeping

Does your location have procedures for housekeeping?

Loading / Unloading

If a trailer is NOT connected to a tractor the following applies:

Wheels are chocked and/or proper Dok Lok system is in engaged –Install and secure a heavy duty stabilizing jack stand under the nose of the trailer –Check trailer for signs of instability, landing gear damage, roof/skin damages –Check the flooring for holes, structural weakness, loose boards, tripping hazards –If any damage is found, report it to your supervisor immediately

Question: Should this be a part of the yard audit?