MANAGING DIRECTOR’S REMARKS “Our goal at Pioneer Insurance is to hit 10 Billion Kshs in revenue by 2025. This shall be achieved by creating financial stability, seeking strategic partnerships and ensuring adequate cash flow for investment. We are also aggressively seeking to restructure our portfolio to 40% retail and 60% corporate business.
All this is dependent on the most important pillar of any business, the customer. Our staff have undergone transformative Customer Experience training to ensure the Customer Journey is seamless and swift at every touch point.
Group Managing Director & Chief Executive Officer David K Ronoh
This customer centric focus combined with the use of technology shall ensure we are the leading Digital Insurer in the country.”
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Be the PIONEER of your family’s future
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TABLE OF CONTENTS 1 2
About Us
5
Our values
7
9
3
Pioneer at A Glance-Financials
4
Organization Structure
9
Corporate information
18
10
Service providers
18
11
Data Protection
20
10
5
Our products
12
6
Why Pioneer?
14
7
Our commitment
15
8
Our service Guarantee
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3
Our WIDE RANGE of products are designed to help you GROW 4
ABOUT US Pioneer Insurance Holdings Limited (Pioneer) is an indigenous Kenyan company with two subsidiaries, namely: 1. Pioneer Assurance Company Limited 2. Pioneer General Insurance Limited Pioneer Assurance Company Limited (PACL), formally Pioneer General Assurance was established in 1930 as the first company in Kenya to insure Africans. The Company's registered office is situated at Pioneer House along Moi Avenue. The company has a strong branch network of 22 branches distributed across the country with a total of over 950 sales representatives.
Its sister company, Pioneer General Insurance Limited (PGIL) also headquartered in the same premises, started its operation in January 2017 and is duly licensed by Insurance Regulatory Authority (IRA) to underwrite all classes of General Insurance. As part of its growth plan Pioneer acquired the closed life funds of Occidental Insurance Company Limited and Fidelity Shield Insurance Company Limited on 1st January 2002. It is in the same year that the company changed its name from Pioneer General Assurance Society Limited to Pioneer Assurance Company Limited; and focused only on writing life insurance business.
Currently Pioneer offers all life insurance products: Individual Life, Group Life, and Pensions & Annuities; as well as all classes of general insurance products apart from medical and agriculture insurance. As at 31st December 2020, PACL premium turnover was in excess of Kshs 5.5 billion placing it amongst the top 4 biggest life underwriters in Kenya and the market Leader in Group Life business with 23% market share. On its part PGIL closed the year 2020 with a turnover of 889M, after only 4 years of existence.
In 1930 PIONEERINSURANCE was established 5
ABOUT US
Incorporation of Pioneer General Insurance Limited
Pioneer General Insurance Limited started operations
Adoption of Customer Centric Ethos
Change of name to Pioneer Assurance Company Limited Pioneer General Assurance Society Ltd established
1930
2001
2015
2017
2021
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Our VISION To delight insurance customers with effective solutions delivered in an extraordinary way.
Our MISSION To offer quality insurance products and services to our customers and deliver value to stakeholders.
Statement of PURPOSE Providing employee benefits solutions and financial security to our clients. 7
OUR VALUES Team Work
Empowerment • Responsibility
• Cooperation
• Delegation
• Unity of purpose
• Training
• Family like values
• Communication
• Open door policy
Integrity • Respect
Passion
• Accountability
• Creativity
• Transparency
• Imagination
• Trustworthy
• Initiative
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PIONEER AT A GLANCE - FINANCIALS Pioneer Insurance has established a reputation for excellence based on promises made and promises kept through provision of transparent and competitive services.
Kshs. 3.7 Billion The extent of our premium turnover as at 31st December 2019. This placed it among the top ten life underwriters in Kenya.
Kshs. 700 Million The Company’s Capital Base, which is a sound foundation. We have the capacity to write all classes of business backed by strong Reinsurance treaties supported by Well Rated Reinsurance Companies as shown below: • African Reinsurance Corporation “A” • Kenya Reinsurance Corporation “B+” • East Africa Reinsurance Company Ltd “BB+” • PTA (Zep) Reinsurance Company “B+”
• Continental Reinsurance “B+” • Ghana Reinsurance “BB” 9
PIONEERLEADERSHIP
Group Managing Director & Chief Executive Officer David K Ronoh
David is a seasoned professional with experience that spans over 30years. He has a mixture of the academia and business exposure, with special focus in actuarial science, life insurance and pensions. 10
Managing Director Pioneer General Milcah Kinyua
Milcah Kinyua is the founder Managing Director of Pioneer General Insurance Limited. An industry veteran, Milcah’s nearly 26 years career in the industry has earned her a great wealth of experience
PIONEERLEADERSHIP
CHIEF OPERATING OFFICER & CHIEF ACTUARY
CHIEF INFORMATION OFFICER Robert Ipomai
Emmanuel Opakasi
AGM OPERATIONS PIONEER GENERAL
Anne Muhindi 11
CFO & GM FINANCE AND STRATEGY Cyprian Ombogo
GROUP HEAD, HR & ADMINISTRATION
GM MARKETING & CUSTOMER EXPERIENCE
Margaret Mwashimba
Timothy Mutua
HEAD OF RETAIL AND BRANCH DISTRIBUTION
HEAD OF INTERNAL AUDIT
Simon Wamenju
Lydia Chege
OUR PRODUCTS: GENERAL INSURANCE 1. Property
3. Marine
5. Liability
• Fire Industrial
• Marine Hull
• Public Liability
• Business Interruption
• Marine Cargo
• Products Liability
• Industrial All Risks
• Goods in Transit
• Professional Liability
• Office Compact
• Marine Open Cover
• Home Insurance/ Domestic Package
6. Engineering 4. Motor
• Contractors All Risks
• Motor Private
• Erection All Risks
2. Accidents and
• Motor Commercial
• Machinery Breakdown
General Losses
• Motorcycle
• Loss of Profits
• Personal Accident • Group Personal Accident
• Cash in Transit • Bankers Blanket Bond • Fidelity Guarantee • Burglary 12
OUR PRODUCTS: LIFE INSURANCE 1. Individual Life Assurance
2. Group Life Assurance
3. Pensions and Annuities
•Jawabu Plan
•Group Life Assurance
•Individual Pension Plan
•School Fees Plus Policy
•Group Credit Assurance
•Umbrella Pension Scheme
•Mavuno Policy
•Group Last Expense
•Occupational Pension
•Ekeza Policy
•Micro Insurance
Scheme
•Family Master Plan Policy
•Mortgage Protection
•Annuities
•Hazina Policy •Income Guard Policy •Super Investor Policy •Endowment Policy
•Pioneer School Fees Policy 13
WHY PIONEER? 1. Superior value for our Clients • High quality, innovative and demand driven products • High level and timely service delivery 2. Superior Value for our staff • • • •
Ensure/create job satisfaction. Continually drive towards a performance based culture. Continually recognize and reward performance. Improve the welfare of our staff and quality of life.
3. Superior value for our shareholders • Real return on investment. • Real, stable and sustainable growth. • Create value for the future. 4. Superior value for the society • Continually strive to be a responsible and ethical corporate citizen. • Maintain the highest standards in corporate governance. • Sustain and improve the environment that we work and operate in.
Live FREE with Pioneer 14
OUR COMMITMENT 1. 2. 3. 4. 5.
Transparency. Privacy. Confidentiality. Unique, Competitive products. Timely & Convenient access to services. 6. Timely access to information.
OUR SERVICE GUARANTEE We strive to provide; Consistently high quality level service to you We invest time and resources to fully understand your needs and build an effective, enjoyable and easy experience
We care about YOU 15
DIRECTORS PIONEER ASSURANCE
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Name
Position
Mr. Amai Olubayi
Chairman of the Board
Mr. Shiraz Jeraj
Director
Mr. John Mark Okondo
Director
Mr. Michael Kenga Mure
Director
Mr. Mtalaki Mwashimba
Director
Mr. Moses Kimani
Director
Mr. David Ronoh
Group Managing Director
DIRECTORS PIONEER GENERAL
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Name
Position
Mr. Shiraz Jeraj
Chairman of the Board
Mr. Michael Kenga Mure
Director
Ms. Brigid Cherono
Director
Ms. Wamuyu Mahinda
Director
Mr. Moses Kimani
Director
Mr. David Ronoh
Group Managing Director
Ms Milcah Kinyua
Managing Director/ Principal Officer
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CORPORATE INFORMATION Company Information
Service Providers
Head Office:
Pioneer House, 7th floor, Moi Avenue
Auditors:
PKF Kenya
Postal Address:
20333-00200, Nairobi.
Legal Advisers:
Ajaa Olubayi and Co. Advocates
Telephone:
020 7220 000
Actuaries:
Kenbright Actuarial Services
E-mail:
info@pioneerinsurance.co.ke customerservice@pioneerinsurance.co.ke customerservice@pioneerassurance.co.ke
Secretaries:
Adili Corporate Services
Bankers:
DTB - Wabera Street Branch
Website:
www.pioneerassurance.co.ke
NAIROBI Finance House Loita Street 7th Floor
MOMBASA TSS Tower Moi Avenue 4th Floor
MALINDI Malindi Complex Lamu Road Ground Floor
HOMA-BAY Sonyaco Plaza Bank Road 1st Floor
ELDORET Zion Mall 1st Floor
NAIROBI Re-insurance Plaza Taifa Road Podium Floor
NAKURU Giddo Plaza Ground Floor Nakuru - EldoretHighway
BUNGOMA Bungoma Municipality Moi Avenue 1st Floor
MERU Meru Mwalimu Plaza Gakoromane Road 2nd Floor
NYERI Wakiawa House Kanisa Road 2nd Floor
KISUMU Pioneer House Oginga Odinga Street 1st Floor
MACHAKOS Mbitini House Mbolu Malu Road 2nd Floor
THIKA Thika Arcade Kenyatta Highway 5th Floor
KITALE Mid Africa Plaza Moi Avenue 1st Floor
VOI Magonyi Plaza 4th Floor
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MAJOR CLIENTS
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DATA PROTECTION Pioneer recognizes the sensitivity of the data that we collect from our stakeholders. That is why we have made data security a priority area in our daily operations. We have put in place systems that can identify and neutralize any cyber risks with a clear monitoring framework for new and emerging risks. Our data is well encrypted to ensure any unauthorized access does not threaten the rights of our stakeholders and the data is sufficiently backed-up to ensure normal operations and safeguard of your financial interests even under the worst-case scenarios. The company has also a well-documented data policy in line with the Data Protection Act 2019 with clear definition of what data we collect and uses of the data.
Your INFORMATION Is safe with us. 20
COMPANY CONTACTS Pioneer House, 7th floor, Moi Avenue P.O. Box 20333-00200,Nairobi Telephone: 020 7220000 E-mail: info@pioneerinsurance.co.ke info@pioneerassurance.co.ke
www.pioneerassurance.co.ke
@PioneerInsurance