Airline Passenger Feedback Software and its Must-Have Features
A quality airline passenger feedback software solution allows you to collect feedback at different airport touch points as well as during and after the flight. You can set up this system at check-in, washrooms, post-security check, in-flight, after-flight, and other important areas to capture feedback, glean instant detailed reports, and take appropriate corrective actions to boost customer satisfaction.
Why Passenger Feedback Software is Essential This platform allows you to listen to each passenger’s opinions and comments about airport amenities, staff, and their flight. It enables you to identify vital trends, monitor repetitive concerns, and resolve them swiftly. Further, you can track teller and staff performance at airlines and airports, and compare passenger satisfaction at various touchpoints. With passenger feedback software, you can customize airport surveys and feedback forms to ask pertinent questions depending on the touch-point. Plus, you can produce logic-based surveys. Utilize reports to compare passenger happiness levels and the performance of your staff and airport amenities over time.