FEBRUARY 2019
INSIDE
p12 Benefits of Attending
a Tradeshow
p25 Stripe N Sweep, Houston TX -
Regional Quality Standard Bearer
A SWEEPER WITH STANDARDS
AS STRONG AS YOUR OWN
Introducing the Sentry, a regenerative air sweeper with uncommonly high standards. Under CDL platform with over CDL performance. In-cab control of gutter broom speed, pressure, and angle. Hopper and fan are made entirely of HardoxÂŽ 450 abrasion resistant steel designed to stand up to the abuse of debris. Crescent shaped pick up head funnels debris to the center of machine. On-screen diagnostics keep information at your finger tips and makes it easier to maintain your sweeper.
CALL TO SCHEDULE A DEMONSTRATION The Path is Always Clear
www.CurbtenderSweepers.com Phone | 319.266.1721
A Clean Sweep Year Round
800-851-5108 U.S.A
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www.united-rotary.com
The Broom Source for Street Sweeping, Road Building and Runway Sweeping
800-463-6292 Canada
F E B R UA RY 2 0 1 9 N O RT H A M E RI C AN SWEEPER 3
FEBRUARY 2019 | VOLUME 14 | ISSUE 2
CONTENTS
Introducing...
The Starfire S-4c Simply Adding to a Time-Proven Sweeper. Choose the S-4c for the following enhancements:
F eat ure s 12 Benefits of Attending a Tradeshow 14 Vacall Introducing Truck-Mounted
Alljet Model At WWETT 2019 16 National Pavement Expo 2019 22 How NiteHawk Continues to Change
the Sweeping Game
• • • •
Variable height dumping from 16" up to 11' Left or right hopper dump (select at time of purchase) Tight 16'9" turning radius Longer running 36-gallon fuel tank
No CDL Required. Call for a DEMO Today! 800.482.2302 | www.stewart-amos.com
25 Stripe N Sweep, Houston TX -
Regional Quality Standard Bearer 32 World of Asphalt Featured Exhibitors 2019 34 Index of Advertisers/Classifieds CEO & Publisher Gideon W. Smith
creative director Melissa Kennelly
Senior editor Katherine Nolan
EDITORIAL Manager Heidi Karpinich
Advertising Tracy Rodean
Circulation Noah Aiden
Phoenix Global Media Inc. P.O. Box 235, Stockton New Jersey 08559 866-418-4400 phone 973-532-0319 fax sales@nasweeper.com
subscriptions $15.00 per year, or by eligible request.
North American Sweeper Magazine is published by Phoenix Global Media Inc. Copyright 2018 by Phoenix Global Media Inc. All rights reserved.
POSTMASTER: Please send changes to North American Sweeper Magazine P.O. Box 235, Stockton New Jersey 08559
Opinions expressed in editorial submissions contributed to North American Sweeper Magazine are those of the individual authors exclusively and do not necessarily reflect the opinions of North American Sweeper Magazine, its staff, its advertisers, or its readership. North American Sweeper Magazine assumes no liability or responsibility toward independently contributed editorial submissions or any typographical errors, mistakes, misprints, or missing information within advertising copy.
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VBI
VALLEY BROOM INC.
Manufacturers of high quality replacement brushes for street and industrial sweepers.
717.349.2614 valleybroom@pa.net valleybroom.com
VBI
Custom made brooms or brushes for any application!
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Delivered Price – Quantity Discounts
ONE STOP SHOPPING Pressure Pro, Simpson, Water Cannon, Easy-Kleen, Hydro Tek AllPressureWashers.com
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FOR A DEALER • • • • • • • • •
Powered by Kohler Command Engine 2½ cubic yard capacity Powdercoat paint inside and out 1250 lbs. hopper cavity capacity 9200 GVWR Truck Optional Stainless Steel hopper available High-dump and rake-out models Dealer Inquiries Invited 888-652-2137 Skavinjer.com
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VISIT MICHAEL MCELROY, JIM PEACH AND ELISE LINN AT THE NATIONAL PAVEMENT EXPO BOOTH #1517! Get approvals done right on the show floor for rollers, compactors, street sweepers, paving equipment, and more!
Michael McElroy
mmcelroy@oakmontfinance.com
(320) 844 8806
Jim Peach
jpeach@oakmontfinance.com
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Elise Linn
elinn@oakmontfinance.com
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CALL 877-701-2391 | FAX 800-843-2948 | INFO@OAKMONTFINANCE.COM
F E B R UA RY 2 0 1 9 N O RT H A MERI C AN SWEEPER 11
WWW.OAKMONTFINANCE.COM
Benefits of Attending a Tradeshow Tradeshows provide a unique opportunity for you to immerse yourself in the industry. There are many benefits of attending a tradeshow but here are some of the highlights. It’s a Great Hands-On Experience Few other events can give you such a variety of “hands-on” experiences in one area than a trade show. The opportunity to check out each product in person is more valuable than seeing or reading about something online or in a magazine. You Meet Professionals in the Industry Whether you’re looking to connect with others in the sweeping industry, vendors, or manufacturers, a tradeshow offers an excellent opportunity for you to meet people from all areas of the sweeping industry. Everybody at the show is looking to connect as well, so this creates a positive experience for everyone. You Learn About New Products and Options It’s always good to stay current on the newest innovations, and these are plentiful at a tradeshow. These shows are where industry leaders come to show off their new ideas and products. Most of the time you can learn about and interact with the products earlier than those who didn’t attend.
1 2 NORTH AMERIC AN S WE E P E R F EBR UA RY 2019
You Can Provide Your Feedback A great thing about tradeshows is that everyone at the show wants to hear your input about their products. Your feedback can make an important difference in improvements or changes a company can make to their products. Just Have Fun! Besides all the mentioned benefits, tradeshows are just an overall fun experience. It’s a social experience with plenty of individuals who share the same passion as you. You’re bound to have some exciting stories to tell by the end of the show. Hopefully, these reasons are enough to convince you to attend the next tradeshow. You have nothing to lose, and a whole lot to gain. Of course, you’ll never know until you’re there, so we hope to see you at one soon!
Sweeperholics creates quality, original content for sweeper enthusiasts. Celebrating the inventions, the personalities, and the aesthetics that ignite our collective love for the sweeping industry. We are fans, fanatics, business owners, technicians and operators, and we seek to inform, entertain, and inspire the sweeping community and pique the interest of those who are not familiar with the sweeping industry or street and parking lot sweeping in general. www.sweeperholics.com Vi s i t Us
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Delivered Price – Quantity Discounts WaterCannon.com 1.800.333.9274 Delivered Price – Quantity Discounts (WASH)
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VACALL INTRODUCING TRUCK-MOUNTED ALLJET MODEL AT WWETT 2019 COST-EFFECTIVE SOLUTION FOR SEWER LINE MAINTENANCE
T
he new Vacall AllJet truck-mounted jetter will be unveiled to professionals in the water, wastewater and environmental services industry during WWETT 2019, the industry’s largest trade show, Feb. 21-23. Vacall products will be in Booth 5008 at the show, which will be held in the Indiana Convention Center in Indianapolis. Designed by Gradall Industries, the AllJet provides budget-conscious municipalities and contractors with an easy-tooperate, highly efficient sewer line maintenance machine. The hydraulically powered triplex plunger water pump is capable of 87 gpm @ 2000 psi, to effectively jet blockages in sewer lines and routinely maintain flow, with other power options available. The hose reel telescopes out 54 inches from a retracted position and swivels 200 degrees to properly direct the 600-foot, one-inch diameter jetting hose. With standard Vacall “Green That Works” advantages, the AllJet uses a fuel-saving single-engine PTO design, a fully warranted 1,600-gallon UV resistant polyethylene water tank and Vacall’s AllSmartFlow™ CAN bus control system. AllSmartFlow controls, protected inside a weather-resistant cabinet, help optimize operating efficiency with controls for water pump speed and pressure, hose reel adjustment, chassis engine and more. The water tank is constructed with UV resistant black polypropylene, internally baffled with a filling system that runs through the tank, eliminating external plumbing. Operator-friendly features include four locking aluminum tool storage cabinets, a rear-view camera, three roll-up doors, a washdown system and a number of popular options including LED lighting packages, an extendable rear canopy, and a heating and insulation package inside the all-aluminum rear compartment. Designed for simplified operation to speed up emergency response to sewer line blockages, the AllJet chassis engine also operates the powerful jetting function, reducing fuel costs, emissions 1 4 NORTH AMERIC AN S WE E P E R F EBR UA RY 2019
and maintenance associated with two-engine sewer cleaners. Also during WWETT 2019, Vacall will hold live demonstrations of its revolutionary Recycler option for AllJetVac combination sewer cleaners. With the Recycler, crews vacuum water from sewer lines, put it though a five-step filter process and then re-use the water for jetting. The system eliminates the need to stop work for fresh water refills and is proven to save millions of gallons of treated water every year. Vacall products are engineered, built and supported by Gradall Industries, Inc., with processes that meet ISO 9001 standards. Gradall is known worldwide for productive, versatile equipment for governments and contractors. For information and a demo, contact Vacall at 800-382-8302 or visit www.vacall.com. Alamo Group, Inc.: For over 40 years, Alamo Group has been a world leader in the design, manufacture, distribution and service of high quality equipment for right-of-way maintenance and agriculture. Products include tractor and truck mounted mowing and other vegetation maintenance equipment, excavators, street sweepers, vacuum trucks, snow removal equipment, pothole patchers, agricultural attachments and related aftermarket parts and services. We currently produce and assemble products in 16 principal facilities worldwide. Our products are sold through Alamo Group’s marketing organizations and our extensive independent worldwide dealer networks under various trademarks and trade names. These include Alamo Industrial, Tiger, Schwarze, Gradall, Vacall, Nite-Hawk, Henke Manufacturing, Schulte, Rhino, M & W, SMC, Herschel, Valu-Bilt, Bomford, Spearhead, McConnel, Twose, SMA, Forges Gorce, Faucheux, Rousseau, Rivard, and others. Alamo Group went public in 1993 and since 1995 has been listed on the New York Stock Exchange as ALG. Visit our website at www.alamo-group.com. Vi s i t Us
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The Ultimate Street Sweeping Machine
Global Environmental Products
5405 Industrial Parkway, San Bernardino, CA 92407 USA • 909-713-1600 • www.GlobalSweeper.com MADE IN THE USA
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F E B R UA RY 2 0 1 9 N O RT H A M E RI C AN SWEEPER 15
February 27 - March 2, 2019
Music City Center | Nashville, TN
GENERAL INFORMATION SPECIAL EVENTS
ABOUT THE SHOW For over 30 years, National Pavement Expo has brought vendors and contractors together who make their living from asphalt and concrete paving, sealcoating, striping, sweeping, crack repair, pavement repair, and snow removal.
CONFERENCE SCHEDULE Wednesday, February 27 — 9:00 a.m. - 4:30 p.m. Thursday, February 28 — 8:00 a.m. - 4:00 p.m. Friday, March 1 — 8:00 a.m. - 4:00 p.m. Saturday, March 2 — 8:00 a.m. - 11:30 a.m.
EXHIBIT HALL HOURS Wednesday, February 27 — 4:30 p.m. - 6:30 p.m. PREVIEW NIGHT Thursday, February 28 — 11:00 a.m. - 5:00 p.m. Friday, March 1 — 11:00 a.m. - 5:00 p.m.
INDUSTRY ROUNDTABLES Thursday, February 8 — 4:45 p.m. - 5:45 p.m. Friday, February 9 — 4:45 p.m. - 5:45 p.m.
Make the most of your National Pavement Expo experience by attending our special events. Network with colleagues, leaders in the industry, speakers, vendor staff and the team from National Pavement Expo. Many attendees tell us that these networking opportunities are the best part of NPE. Your NPE badge gains you entrance to these Special Events. PREVIEW NIGHT/PAVEMENT AWARDS Wednesday, February 27 — 4:30 p.m. - 6:30 p.m. PAVEMENT AWARDS Wednesday, February 27 — 6 p.m. Help us recognize individuals and companies who have advanced this industry as we present the Forth Annual Pavement Awards. This event, held on the show floor during Preview Night, is FREE for attendees with NPE badges.
EQUIPMENT GIVE-AWAY RynoWorx booth Friday, March 1 — 3:00 p.m. NEYRA Industries booth Friday, March 1 — 1:00 p.m. Must be present to win.
HOTEL ACCOMODATIONS EventSphere is the official housing provider for the 2019 National Pavement Expo & Conference. Visit NationalPavementExpo.com or call EventSphere at 855-235-6017 for more information. Aloft Nashville West End | $225+ Homewood Suites Vanderbilt | $239+ Hutton Hotel | $240+ Millennium Maxwell House Nashville | $139+ Cambria Downtown Nashville Hotel | $225+ Hampton Inn & Suites Vanderbilt Elliston Place | $194+ Hampton Inn Vanderbilt/West End | $194+ Hilton Garden Inn Nashville Downtown Convention Center | $254+ Hilton Nashville Downtown | $259+ Holiday Inn Express Nashville Downtown Convention Center | $249+ Hotel Indigo Nashville Downtown | $219+ Renaissance Downtown Hotel | $249+ Sheraton Grand Nashville Downtown Hotel | $245+ Westin Nashville Downtown | $269+
REGISTER TODAY! 877-398-6945 or NationalPavementExpo.com
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FEATURED EXHIBITORS
1-800-SWEEPER
BUFFALO TURBINE
1-800-SWEEPER is a nationwide service network of independently owned power sweeping companies. We want to be your complete power sweeper service solution.
800-758-1381 / 1800sweeper.com
Booth# 1300
CRUM & FORSTER INSURANCE With a proud history going back to 1822, Crum & Forster provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.
cfins.com
Booth# 228
GRADALL INDUSTRIES INC./VACALL Since the 1940s, the Gradall name has been known worldwide for quality, innovation and versatility, producing exceptional machines for governments and private contractors as well as for mines, metal mills and even the firefighting industry. You are invited to explore our current products as well as our product support initiatives. We also welcome inquiries about our unique manufacturing capabilities. And, we are always looking for good people to join the Gradall Industries employee team.
330-339-2212 / gradallindustries.com
Booth# 323
NITEHAWK SWEEPERS MFG.
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Buffalo Turbine has been manufacturing turbine style blowers since 1945, which are made, using high-precision machined components resulting in long-lasting dependable products. These turbine units are being used worldwide in a variety of applications. Popular applications include golf/turf, airports, paving contractors, snow removal, poultry barns, racetracks and many more.
716-592-2700 / buffaloturbine.com
ELGIN SWEEPERS
Booth# 1230
Booth# 662
Elgin Sweeper Company is the leading manufacturer of sweepers for municipal, contractor, airport, and industrial sweeping needs. Elgin Sweeper offers the world’s broadest selection of street sweepers including mechanical, vacuum, and regenerative air models. Since introducing the world’s first motorized mechanical sweeper in 1914, Elgin Sweeper has brought its sweeping technology to customers worldwide. PM-10 compliance, alternative fuel driven, and noise reduction are just a few technologies in their line of sweepers.
847.741.5370 / elginsweeper.com
Booth# 1101
M-B COMPANIES, INC. M-B Companies Replacement Brush products emphasize quality, performance, compatibility, and customer satisfaction.
800-558-5800 / sales@m-bco.com
Booth# 309
OAKMONT CAPITAL SERVICES, LLC
NiteHawk engineers, builds, and sells the highest quality sweepers on the market; but it’s not just our sweepers that make us who we are. We have a passion for helping our customers succeed and grow successful businesses. We are committed to making your priorities our priorities, and we’ll continue to provide you with the best products, warranty and service
800-448-9364 / nitehawksweepers.com
Booth# 662
Booth# 135
Oakmont Capital shatters the big bank rates, making us the go-to funding source for a wide range of customers. With over 20 years of experience, work with our team of experts and grow your business. Speak with our Certified Lease & Finance Professionals today to learn more.
877-701-2391 / oakmontfinance.com
Booth# 1517
F E B R UA RY 2 0 1 9 N O RT H A M E RI C AN SWEEPER 17
SCHWARZE INDUSTRIES, INC
TYMCO
Since its inception more than 43 years ago, Schwarze Industries, Inc. has grown to become one of the world’s largest sweeper manufacturers and a leader in sweeping technology. Headquartered in Huntsville, AL, Schwarze Industries manufactures street sweepers, parking lot sweepers and road repair units.
800-879-7933 / schwarze.com
Booth# 1445
STEWART-AMOS EQUIPMENT CO. The Stewart-Amos Sweeper Co. is the fastest growing US manufacturer of chassis mounted street sweepers with 7 mechanical broom & 3 regenerative air models. Our strategy is simple. We build SIMPLE machines constructed to be easy to operate & maintain, plus cost effective to own.
800-482-2302 / stewart-amos.com
Booth# 301
THE ODB COMPANY
Booth# 140
VICTORY SWEEPERS/ROOTS MULTICLEAN, INC The initial design of Victory Sweepers’ Division products are from the Schwarze family, the pioneers in manufacture of parking lot sweepers. Their experience spans over four decades in this industry. Their products at one point had over 60% of the entire U.S. market for parking lot sweepers.
844-479-3373 / victorysweepers.com
800-258-9626 / tymco.com
Booth# 1123
SUPERIOR TIRE & RUBBER CORP. Founded in 1964, Superior Tire & Rubber Corp. is a designer and manufacturer of polyurethane and rubber industrial components for the material handling, construction, agricultural, military and mining industries.
800-653-9311 / superiortire.com
Booth# 529
UNITED ROTARY BRUSH
The premier street sweeper replacement broom/repair parts & leaf vacuum equipment manufacturer. Offering you quality, performance, value and service, Old Dominion Brush Co. has been in the municipal products business since 1910. Over 90% of all orders are shipped the same day!
800-446-9823 / odbco.com
TYMCO modernized street sweeping with the invention of the Regenerative Air System and Model 600 and reinvented parking lot sweeping with the Model 210. TYMCO continues driving innovation with the maneuverable Model 435 and high dump Model 500x, and has recently introduced the Model 210h powered without an auxiliary engine.
Booth# 1136
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UNITED has the broom you need. Keep your machines cleaning with our variety of broom parts.
800-851-5108 / united-rotary.com
Booth# 1300
WELL MADE MANUFACTURING Well Made Manufacturing specializes in metal maintenance, repairs, custom manufacturing, fabrication and powder coating. We have always strived to provide quality American made products at a competitive price. And we are equipped to handle projects of all sizes for commercial and industrial clients. Our goal is to be your one stop shop!
602-323-2655 / wellmademfg.com
Booth# 244
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Hydraulic Driven Pressure Washer 2018 WaterCannon.com 1.800.333.WASH (9274)
3.0GPM
1000PSI
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2500PSI
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Water Cannon, Un contacto en Espanol: llama al: 1.800.917.9274 Water Cannon Orlando | Phoenix | Minneapolis | Hattiesburg | Melbourne | Toronto | Bogota is proud to be a International: 1-321-800-5763 MWBE
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SPS replacement parts are either original equipment parts or aftermarket parts. Our parts are guaranteed to work. Sweeper Parts Sales is not affiliated with Johnston Sweepers Ltd, Allianz Sweepers or Madvac.
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F E B R UA RY 2 0 1 9 N O RT H A M E RI C AN SWEEPER 21
ADVERTORIAL
How NiteHawk Continues to Change the Sweeping Game The global company and sweeping industry leader known as NiteHawk came from creative yet humble beginnings. The late inventor and manufacturer Jack Rodgers envisioned a lighter, more powerful sweeping machine, and in 1985 Rodgers patented the first hydraulic sweeper. Over the next ten years, he worked tirelessly to refine the prototype, a machine that would make waves in the commercial service industry for many years to come. Looking Back In 1994, NiteHawk Sweepers, the company, was officially formed, named for Rodgers’ original sweeper model. Shortly thereafter, young entrepreneur Brad Morris purchased the patent for the hydraulic sweeper, shortly thereafter Tracy Day came on as a partner. They took on the challenge of bringing this game changing idea to the marketplace. Jack Rodgers passed away in 2006, leaving behind not only a legacy of technological 22 N ORTH A MERIC AN S WEEP E R F EBR UA RY 2019
innovation, but of a warm and generous spirit still remembered fondly by all who worked with him. Day, Morris and a small but committed team spent a few years building the business in California. “Back then, one of us would stay and paint what we had built that day while others went out sweeping or sleeping, or in my case, went night school,” says John Day, now a Regional Sales Manager. “Especially in those Fresno summers, we would come back early in the morning to beat the heat and test out what we had painted the night before. It’s crazy to think how far we’ve come from those early days.” After a few years of manufacturing in Fresno, it became clear to everyone that this fast-growing company needed a new home. NiteHawk relocated to the Seattle, Washington area in 1997, and though they’ve since outgrown a few more facilities, they are still proud to be based in the beautiful, and much cooler, Pacific Northwest.
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A National Reputation NiteHawk has seen tremendous growth over the years, not only in sales and new employees, but through a maturing understanding of its role in the industry. “The mentality has shifted from a scrappy little company with new technology to being the market leader” says Josh Searl, working on his eleventh year as NiteHawk’s controller. “Our technology sets the standard.” Sixteen year employee and current Customer Service Manager Jerry Porsch agrees that NiteHawk’s quality is second to none. “We recognize the value in sending out products free from defects-” And customers could not be happier with those products: “Maintenance and repair costs have dropped by 75% since we switched to NiteHawk trucks,” says Kenny Battiato, CEO of TSS Facility Services of New Jersey. Indeed, across the country NiteHawk is known as a reliable, trustworthy organization. Customers see them not just as a supplier, but as a partner. “The team at NiteHawk is almost like having an extension of your company,” says Rodd Moore, VP of Michigan’s C&J Sweeping. “When you pick up the phone, no matter who you talk to in the company you feel their compassion about your needs.” The Insiders’ Perspective Happy customers are certainly good news, but what is it like to work at NiteHawk?
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“I know it sounds corny, but the NiteHawk employees are the best I have ever worked with,” says John Day. “They not only care about the quality of our product, which is second to none, but they share a sense of accomplishment with our customers. We take pride in helping customers achieve success, and we feel grateful to be part of their lives.” With 23 years under his belt, Day is certainly an authority on NiteHawk people and company culture: he’s filled so many different roles in the organization, he has difficulty naming them all. Ten year employee Dana Tate has also filled many roles at NiteHawk. She calls her time there an “adventure” that has included sales administration, logistics coordination, human resources, and office management, the last of which earned her the nickname “Office Mom.” Longtime employee Jerry Porsch has a similar story: from installation technician, to foreman, to production manager and beyond. It is a common tale for NiteHawk employees to be given the chance to work in many different aspects of the company. This internal mobility enables employees to build a broad set of skills while finding their strengths and passions. But no matter where they end up, everyone agrees: the NiteHawk team is tough to beat. Story by Erin Moore
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24 N ORTH A MERIC AN S WEEP E R F EBR UA RY 2019
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SPOTLIGHT
Stripe N Sweep, Houston TX - Regional Quality Standard Bearer
L
es and Diane Armstrong have traveled far in their journey as Houston TX entrepreneurs. Les started out as an auto mechanic. Diane held various admin positions. There was a church picnic one day. Les got injured playing softball at the picnic, spent time in the hospital, got out. The story of Les and Diane turns on what happened next—which we’ll come back to later. Fast forward to the present, and the Armstrongs are the owners of a thriving business that has been serving customers throughout the Houston metroplex for more than 33 years.
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But, what happened after he healed up from the sports injury? Picking up where we left off, his employer wouldn’t let Les go back to work after he got out of the hospital stay that resulted from his sports injury, so the Pastor at their church asked someone to give Les a job as a sweeper truck driver. Within a month on the new job, he was quickly promoted from his new role as a driver to manager. He credits that rapid advancement to his background as a restaurant manager. (Fun Fact: During Les’s restaurant days, Diane had worked as a
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I
waitress on his staff. That’s how they met. Adorable.) So, within another six months, his new employer promoted Les from managing sweeper operations to sales. After a year or so with the company, he went out on his own—and in September of 1985, he and Diane started Stripe N Sweep. And so the new adventure begins… Les recalls the startup of his fledgling sweeping service. I started with one Billy goat and a backpack blower and a lot of energy. I worked at night sweeping, and in the day knocking on doors, and cold calling everybody I could think of. I was very persistent, asking people to give me a chance. I was new in the business, but more customers came on, a few here and a few there, until I could afford a sweeper payment. In January 1986, I got my first Masco sweeper. I kept working sweeping and striping parking lots and going out selling whatever I could in those services. I hired my first employee in 1988. I was doing it all myself every day until then. In 1988, I added another sweeper truck. I added a truck in 1990 and another one in ‘91, ‘92 and ‘93. Things took off in that time period, because I had enough accounts that property managers were telling others about my services. We built up to about six trucks back then. Houston hadn’t grown to nearly the size it is now. But, I was working 16 - 20 hours per day sweeping, striping, selling,
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working on trucks doing maintenance, etc.. Growing Pains for Les and Stripe N Sweep In the mid-1990s, I hired my first mechanic to work on sweepers, to free myself up to some extent. We put a salesman on. He was with us for 1 or 2 years. Back in the mid-2000s, email was coming into play, and the internet was in most offices by then. Our sales person was very big in to that technology, and he kind of introduced us to it. He left and accepted a position as a professor in marketing. We’re still friends. We’ve been friends for 30 years now. (He’s the one who injured me in that softball game at the picnic.) After he left, I was back to doing all the jobs again. I started subcontracting the striping. I was still selling it, but started subcontracting the work. In 2007, I was struggling to keep everything afloat. At that point, my wife asked if I wanted her to add sales to her other duties that she was able to do from home, managing the books, payroll, contracts, etc.. So, she came on, and she took on sales. Enter Diane – Hello Accelerated Growth! She started selling everything she could sell. Since then, we’ve grown every year. We hadn’t grown much in the late 90s and early 2000s. I think it had to do with the economy and everything that was going on with our company. Diane came on
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and was determined to quadruple the business, and she’s more than done that. She’s done it the same way I did—cold calling, seeing old customers, working the old accounts. We’ve lost accounts along the way, and somewhere down the road, they’ve called us back and asked us to come back. We never burn any bridges. We never close any doors, because we don’t know what’s going to be happening around corner. Now we have two mechanics working for the company. We have 12 routes, covering about 12-13 counties, including the Houston metroplex. Our service areas are from Galveston, all the way north to Huntsville, Conroe, Atascocita, Katy, Richmond, Rosenberg, Pearland, Pasadena, Baytown, Alvin, Lake Jackson, and everywhere in between. We run a lot of miles every night. We probably sweep is in the hundreds of miles per night. We service retail centers, parking garages, shopping malls, and other accounts. We sweep the Houston Medical Center lots and surrounding streets three or four nights per week. I think we have 20 employees, including the mechanics. We have a supervisor, Lewis Perkins, for about the past 10-15 years. Some of our drivers have been with us for more than 5 years, and some have been here 2-3 years, and we have new people who’ve come on in past few months. Our entire team does an excellent job.
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Technology at Stripe N Sweep We went to a convention in Nashville a few years ago year for pavement cleaning, Les recalls. It’s mostly focused on asphalt, but they include information relevant to the sweeper business. One year, we learned there about GPS tracking. It was new technology then. Our company was the first in the Houston area to use it. With GPS, we know when sweepers are running, when they’re not running, which lots they’ve done. We can locate vehicles. If one is broken down, we know where it’s located. It gives us a minute-by-minute report. It can give you a screen shot of where the sweeper has been on a customer’s parking lot. Every minute, it shows you a different spot where it’s been. Google Maps, Quest, Bing map programs and others provide a view by satellite of parking lots, so you can see what you’re dealing with before you even get to a location. (Of course, Les has been doing work in the region for so many years, that he knows most of the parking lots in the entire Houston area and sometimes even knows who the base tenants are.) When we asked Diane about business forms, she’s created for Stripe N Sweep, in addition to the route sheets she designed, she mentions those mostly as tools of the past, and moves on to point out progress of office systems more generally at the company. Yes, I’ve created other forms besides the route sheets. When we first started, we didn’t even have a computer, hardly
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any small businesses did. We did everything on paper, typed out invoices, etc.. I had learned computer technology through previous jobs. As technology has changed, my customers, who are bigger than I am, can afford all of this high technology, and they expect us to keep up. They have portals, which we use to report services rendered on or accept contracts electronically. Now, the latest is that customers have apps, which we must use to report services in real time and to upload pictures. It’s necessary that we figure out the technology, so we can train all the drivers to use it. Our supervisor and office staff have been crucial in figuring out these ever-changing technologies. As for the route sheets, they’ve been the same for 20 years. The program we use is off-line on XP, and we back it up to a thumb drive every time we use it. I have Access, and am looking at options for migration to that or another database. Marketing and Branding at Stripe N Sweep Les explains the company’s position on generating prospect traffic. Outside of our simple little website on the internet, we don’t do much marketing. I’m a true believer that the best advertisement is word-of-mouth. People pass by and see us doing the work, and become aware of us that way. We think that also having a supervisor checking on the drivers and doing a lot of training to show drivers easier ways to do things provides the constant hands-on attention to customers’ properties that serves our business growth best. All of our trucks are numbered, and they have phone number 2 8 NORTH AMERIC AN S WE E P E R F EBR UA RY 2019
and our logo on them. People can call to say they’re doing a great job, or they can make complaint. If there’s a problem, it gets handled right then. They call me (Les), and we do what it takes to correct it. On the sales end, Diane gets bids back to people within 24 hours. She doesn’t leave people waiting for 4 or 5 days. Asked about the cute logo sketched on the Stripe N Sweep website, Diane explains its origins and its future. At one time, it was on everything, but not so much anymore. My daughter Rebecca drew that when she was in high school. It’s always been our logo, and it probably always will be. Day to Day at Stripe N Sweep Our supervisor, Lewis, travels about 150-300 miles per night on any given night. He does random checks for quality. So, our drivers are supervised, but unsupervised. As a driver, the quality of your work is being validated, but nobody is breathing down your neck. I think the guys who work for us enjoy that system. We have the route sheets Diane developed. Those tell the drivers where their first and last stops are and what they need to know in between to run their routes. A driver works an area of town for 4-6 weeks, and then everyone rotates around to different areas of town, so everybody’s routine stays fresh, less mundane and repetitive. I think a lot of drivers appreciate having a different environment every month to month and a half, and they also get to know the Houston metroplex. It’s like going to other large cities. There’s so much here, rotating to different areas opens their horizons to Vi s i t Us
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learn new areas. We currently have 16 Masco sweeper trucks, plus two Tymco435 construction sweepers mounted on Isuzu bodies. (We have a service person who handles the port and industrial places.) Every truck has a leaf blower, to help clean out the corners, as needed, and the drivers blow the sidewalks and curbs as part of regular sweeping. Diane explains how the office management works at Stripe N Sweep. I do payables and receivables (and sales). Rebecca, Les’s and Diane’s daughter, does employees’ timesheets, processes in new hires, handles insurance certificates and the 1001 forms that have to do with managing employees, and she enters all of the information through web portals. She also maintains our website, which she set up. We originally hired Rebecca to handle computer stuff. She knew the technology. As time went by, she took on more and more duties, all of which are very time-consuming. There are 10 different portals we have to get into every week, so that job alone is a big one. She manages myriad tasks. Eco-Friendly Operations at Stripe N Sweep The sweeper business in Texas isn’t really regulated. There are no chemicals that have to be dealt with. Almost all of what we pick up goes into dumpsters and is taken to landfills. When
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it comes to the pressure washing, the contractors deal with the water reclamation, and it’s included in their pricing. It’s the same with striping and asphalt and concrete. The contractors are professionals, and they know what their industries require. The environmental regulations on trucks that other states impose haven’t reached us. But, all of our sweepers are bought from California and meet California’s regulations. (California has among the nation’s strictest environmental regulations applicable to sweeper trucks.) We just got a brand new one two weeks ago from San Jose, California. I’ve been buying Masco sweepers since 1986. (MASCO is located in California.) Biggest Challenges for Stripe N Sweep When we asked about the most difficult challenges they’ve been confronted with over the years, we weren’t surprised to hear that Les and Diane have the same two issues that sweeper companies throughout the country identify as their top two: keeping the trucks fixed and finding and keeping good drivers. On the problem of personnel, Diane explains that finding people who want to work is an elusive goal. They’ll say, “Yes, I understand it’s a job working at night, and that there’s trash, and that it’s dirty work.” But, they’ll come for one night and then realize it’s not for them. They often don’t appreciate what’s involved. In some cases, the supervisor has brought
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a backpack blower into the interviews, to help applicants understand what the job involves. But, Let’s Look Back at How it All Happened We asked Diane, how did you get all those sales and grow the business so robustly? Were you some sort of sales phenom from another industry before selling for your own business? Her explanation, characteristic of great entrepreneurs, was classically simple. To be honest, it was mostly prayer. I’m very serious about that. We had gotten into a place where we were in a pretty tight spot and things needed to change quickly. Our oldest son had just graduated from high school. I had been working at the school part time. I had always been afraid of sales, I was really intimidated. I didn’t think I had a good background to go out and talk to property managers and building owners. Then, I realized that our business was really lacking from me being out in our bedroom community in the country. I had an office at home, and we had a lady here in the business office who helped with some tasks. But, I wasn’t coming in every day. We started the business as a team, but had not acted as a team for some years. Sales had become so slow that we were thinking we might have to close the doors. I had been working at a real estate business, after leaving the school, watching people selling expensive properties. It dawned on me that if they could sell whole properties, I could sell sweeping jobs. I’m a firm believer that you’re given every experience to help prepare you for the next. But, I needed an opening. I didn’t think I could just go in and 30 N ORTH A MERIC AN S WEEP E R F EBR UA RY 2019
cold call. I don’t think that would have been successful for me. And, I needed something to do with my hands. So, I went to a local shop and picked up several jars of honey or jams, and I took those with me, and that was my icebreaker conversation starter. It helped me get one-on-one with people and start to sell. I also believed then, as I still do, that the best place to get more business is from people who are already giving you business. So, I started to contact people who had already done business with us, but that weren’t anymore. I also went to clients who were currently doing business with us at the time, and asked them for additional business. They would invariably say something like, “I’ve been meaning to call you. We have an additional property.” When we were starting out, I took our boys, wearing their cute outfits, to bring candy to property managers at Easter or Valentine’s Day. People would say they had been meaning to call, and would add more business. People often put things off and just need something to jog their memories. Response was immediate. Within just a couple of months things picked up, and we were back in business. There was just so much prayer involved in that, because I had so much fear and uncertainty. Some of our customers were growing. We have 20-30 customers that we had around that time, and as they’ve grown, we’ve grown. Advice from Les and Diane Armstrong for industry Newcomers Les reflects on his entrepreneurial career in the sweeper business. l’ve been doing this for 35 years; I love it. Though it’s Vi s i t Us
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the same every day, it’s different. To me, that’s refreshing. Many people go into their job every day and have the same thing happening and feel that they can’t do anything about it. I’m also fortunate to live in the country, an hour away from my workplace. I have the peace and quiet of the country and go into the city for the excitement every day. I enjoy what I do and my city-and-country lifestyle, and that’s important. So, I recommend doing work you enjoy, and live where you’re happiest. I could talk sweeping for hours. My advice is for people starting out in the business to get the equipment that is best for them to use—and if they want to talk sweeping, over a cup of coffee, come and see me. Diane adds her own words of advice for new entrants into the sweeping market. I would say, if you know what sweeping is, and this is what you really want to do, and you’re willing to sacrifice your nights to get it off the ground, don’t pay any attention to what anyone else is doing. Just follow your own direction. We started because we thought we could do it better than others. The only thing I’m interested in is what we’re doing. Are your team members being polite, adhering to the laws, doing a quality job? Those are important concerns for businesses in our industry. Don’t worry how many properties or trucks someone else has. All sweeper businesses are hard and expensive to operate. If it’s what you feel like you’re called to do, then put your pedal to the metal and don’t get distracted with what others are accomplishing. That will just slow you down. Focus on your thing. Be out there working on generating your own growth. Don’t be the guy checking w w w.na swe ep er.co m
to see where Michael Phelps was during the race at the Olympics. Be Michael Phelps! Stripe N Sweep, Houston Market Standard Bearer Our time talking with Les and Diane reveals that the Stripe N Sweep ownership team sets high standards for themselves and their team in all aspects of their operations. Diane expresses the couple’s sweeping business quality management philosophy as simply a matter of insisting on meeting customer expectations of cleanliness and reliability. To say more about the high benchmark that their company has set for reliability and quality service work in their region would probably have a ring of overstatement to this pair of exceptional sweeping service business owners. They would prefer to present their company as a team that is just doing its best to provide the very highest possible quality of service. Talking to sweeper business operators throughout the United States, we recognize this particularly high level of quality commitment. On that basis for observation, the Armstrong’s Stripe N Sweep operation can be fairly viewed as an example of excellence in sweeping services quality in their region. The company’s reputation and its many years of setting the example of top-quality service in the Houston area, is indeed likely to make it difficult for other companies to match the standards the Armstrong’s maintain. Source http://www.stripensweep.com/ F E B R UA RY 2 0 1 9 N O RT H A MERI C AN SWEEPER 31
3 2 NORTH AMERIC AN S WE E P E R F EBR UA RY 2019
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F eat ure d E xhibi tor s W orl d O f A s phalt 2019 1-800-SWEEPER 1-800-SWEEPER is a nationwide service network of independently owned power sweeping companies. We want to be your complete power sweeper service solution. 800-758-1381 / 1800sweeper.com Booth #24137
ELGIN SWEEPER COMPANY Elgin Sweeper Company is the leading manufacturer of sweepers for municipal, contractor, airport, and industrial sweeping needs. Elgin Sweeper offers the world’s broadest selection of street sweepers including mechanical, vacuum, and regenerative air models. Since introducing the world’s first motorized mechanical sweeper in 1914, Elgin Sweeper has brought its sweeping technology to customers worldwide. PM-10 compliance, alternative fuel driven, and noise reduction are just a few technologies in their line of sweepers. 847-741-5370 / elginsweeper.com Booth #10089 schwarze industries, inc. Since its inception more than 43 years ago, Schwarze Industries, Inc. has grown to become one of the world’s largest sweeper manufacturers and a leader in sweeping technology. Headquartered in Huntsville, AL, Schwarze Industries manufactures street sweepers, parking lot sweepers and road repair units.
800-879-7933 / schwarze.com Booth #22127
T YMco TYMCO modernized street sweeping with the invention of the Regenerative Air System and Model 600 and reinvented parking lot sweeping with the Model 210. TYMCO continues driving innovation with the maneuverable Model 435 and high dump Model 500x, and has recently introduced the Model 210h powered without an auxiliary engine. 800-258-9626 / tymco.com Booth #15117 w w w.na sweeper.co m
buffalo turbine Buffalo Turbine’s Debris Blower, Sprayer, Dust Suppression, Odor Control, Topdresser and SANDEVIL™ Equipment are all manufactured at our facility in Springville, New York, USA. For the past 63 years, Buffalo Turbine has manufactured and shipped thousands of units, worldwide. 716-592-2700 / buffaloturbine.com Booth #30101 Keystone Plastics Inc At Keystone we offer many standard and alternative solutions to your street sweeping needs. Keeping our roads safe and clean is what we do. With over 50 years in the business we understand sweeping and the many challenges that are faced everyday. Our first class manufacturing facility allows us to stay on the cutting edge of technology while delivering the innovative and quality solutions that our clients demand.. 800-635-5238 / kpbrush.com Booth #17156
superior tire and rubber corp. Superior Tire and Rubber Corp. is a designer and manufacturer of solid polyurethane and rubber industrial wear products—often incorporating precision machined steel components. As the vendor of choice, Superior Tire & Rubber Corp. provides technical excellence which gives our customers a competitive advantage. 800-289-1456 / superiortire.com Booth #27126
United Rotary Brush Corporation. United Rotary Brush Corporation has years of combined experience in rotary broom design and manufacturing. We repeatedly set the industry standard for quality, value and service. 800-851-5108 / united-rotary.com/ Booth #24131
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INDEX
1-800-Sweepers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34, BC 800-758-1381 / 1800sweeper.com
The ODB Co.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 800-446-9823 / www.odbco.com
Buffalo Turbine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FC, 10 716-592-2700 / buffaloturbine.com
Schwarze. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9, 19 800-879-7933 / schwarze.com
Crum & Forester. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 800-233-2398 / cfins.com
Sharpco Sweeper Shoes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 313-343-4328 / 800-372-5007 / sharpcosweepershoes.com
Eagle Eye Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 800-338-7225 / eagleeyetracking.com
Skavin-jer Street Sweepers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 888-652-2137 / skavinjer.com
Curbtender Sweepers, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 319-266-1721 / curbtendersweepers.com
Stewart-Amos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 800-482-2302 / stewart-amos.com
Global Sweeping Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 909-713-1600 / globalsweeper.com
Superior Tire & Rubber Corp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 800-289-1456 / superiortire.com
Keystone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 800-635-5238 / kpbrush.com
United Rotary Brush Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 800-851-5108 / united-rotary.com
M-B Co.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 800-558-5800 / sales@m-bco.com
Valley Broom Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 717.349.2614 / valleybroom.com
Nitehawk Sweepers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 800-448-9364 / nitehawksweepers.com
Victory Sweepers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 256-850-0429 / victorysweepers.com
Oakmont Capital Services, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 877-701-2391 / oakmontfinance.com
Water Cannon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7, 13, 21 800-333-9274 / watercannon.com
Pats Pum + Blower. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 800-359-7867 / patspump.com
Well Made Manufacturing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 602-323-2655 / wellmademfg.com
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