Pharmacy Connect 2025 Program

PHARMACY CONNECT

3 - 5 SEPTEMBER 2025 HYATT REGENCY SYDNEY

Program From Inspiration to Action

Now featuring a pharmacy assistant stream!

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WEDNESDAY 3 SEPTEMBER 2025 8.30am - 7.30pm

REGISTRATION DESK OPEN – WHARF ROOM FOYER, LOBBY LEVEL

PRE-CONFERENCE WORKSHOP 1: PHARMACY OWNERS MASTERCLASS: BLUEPRINT TO SUCCESS VENUE: Wharf Room 1 & 2 COST: $66 (includes morning tea) MC: Matthew Burton

PRE-CONFERENCE WORKSHOP 2: HARM MINIMISATION VENUE: Wharf Room 3 COST: $66 (includes morning tea) MC: John Black

9.30am – 1.00pm

9.30am – 1.00pm

CPD

Are you an aspiring or current pharmacy owner looking to enhance your knowledge and skills? Join RSM Australia, CommBank Health and partners for an immersive workshop designed to provide a comprehensive 360-degree view on the essentials of pharmacy management and ownership.

This workshop is an invaluable opportunity to gain a holistic understanding of pharmacy ownership and management. Whether you are just starting out or looking to refine your existing skills, this program will provide you with the knowledge and confidence to thrive in the pharmacy industry. The workshop will cover: • Accounting basics: Understand how to evaluate financial statements, how this impacts the value of your pharmacy, and managing financial KPIs specific to your pharmacy.

• Bank financing journey: Navigate the complexities of applying for bank financing with confidence.

• Utilising full scope of practice: Discover how to leverage full scope of pharmacy practice to enhance your pharmacy business. Explore strategies to expand your services and improve patient outcomes.

• Building and retaining great pharmacy teams: Learn effective teambuilding techniques and retention practices to create a positive and productive work environment.

• Utilising technology to improve pharmacy outcomes: Explore innovative tools and systems that can enhance overall pharmacy performance and improve patient care.

Facilitators: Emma Brown – National Director, Pharmacy Services, RSM Australia; Anne Seah – Manager, Pharmacy Services, RSM Australia; Lachlan Scadden-McHugh – Director of Healthcare, CommBank Health; Justin Gillies – General Manager, Scrypt Ventures; Carolyn Clementson – Pharmacy Practice Manager, Good Price Pharmacy; Keely Paul National Professional Services Manager, Independent Pharmacies Australia Group Proudly sponsored by:

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PRE-CONFERENCE WORKSHOP 3: IMMUNISATION COURSE VENUE: King Room 1

Harm Minimisation continues to have an increased profile 9.00am – and scope of practice in community pharmacy in Australia. 5.00pm For some pharmacies, this includes the administration of Long-Acting Injectable Buprenorphine (LAIB), dispensing cannabis, supplying vapes or running opioid replacement programs.

The Australasian College of Pharmacy offers the Pharmacy Guild Immunisation Course. The course will provide you with pharmacist immuniser qualifications and CPD credits.

The course provides:

But as pharmacists’ role continues to expand into primary care, we are being called upon to develop strategies to identify and treat hazardous behaviours and drug use.

• a familiarisation of the resources that are available to support immunisation services;

This workshop will explore these strategies as they pertain to illicit substances, but also to licit drugs like alcohol and nicotine.

Key opinion leaders will present on the current best practice models, followed by a panel discussion where they will respond to and discuss relevant pharmacyrelated Harm Minimisation questions raised during the presentations.

Moderator: Angelo Pricolo – Community Pharmacist 9.30am – 10.10am: Alcohol: old drug, new treatments: The ubiquitous alcoholic beverage is not far away from most tables, festivities or celebrations in Australia, and yet the damage and impact of this licit drug continues to impact individuals and families. Drugs routinely stocked at most pharmacies have proven to be effective treatments to assist problem drinkers, but they are rarely dispensed. How can the local pharmacist be part of the pharmacotherapy solution?

• A background to immunisation in Australia;

• an outline of the regulatory requirements which cover the provision of immunisation services within pharmacy; • practical skill-based training in safe injection technique.

NB: This course is open to pharmacists practising in QLD, NSW, ACT, WA and NT only (the course does not currently meet requirements for all jurisdictions and is subject to change).

Cost: $549 (GST free) College member / $739 (GST free) non-member. Includes workshop materials, morning/ afternoon tea and lunch.

Speaker: Dr Paul MacCartney - General Practitioner & Addiction Medicine Specialist 10.10am – 10.50am: Advances in testing and treatment for hepatitis C infection: Are we ready to integrate aspects of hepatitis C care into pharmacies? This presentation will cover advances in testing and treatment for hepatitis C infection. Diagnostic advances (including point-of-care testing and dried-blood-spot collection)

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WEDNESDAY 3 SEPTEMBER 2025 8.30am - 7.30pm

REGISTRATION DESK OPEN PRE-CONFERENCE WORKSHOP 2: HARM MINIMISATION VENUE: Wharf Room 3 COST: $66 (includes morning tea)

9.30am – 1.00pm

which make integration into pharmacy-based care a reality will be discussed. Dr Grebely will also explore the barriers to integrating testing into pharmacies, and ideas for enablers to facilitate greater integration into pharmacy care.

Speaker: Scientia Professor Gregory Dore - Program Head Viral Hepatitis Clinical Research Program, Kirby Institute 10.50am – 11.10am: Morning tea 11.10am – 11.50am: Long-Acting Buprenorphine and the opioid craving puzzle: Clinical pearls for Community Pharmacy: This presentation explores the role of long-acting injectable buprenorphine (LAIB) in managing opioid dependence, with a focus on its impact on craving—often an under-addressed factor in relapse.

Clinical insights will be shared to help pharmacists support patients using LAIB and engage more confidently in harm reduction strategies.

Speaker: Dr Reece Lancaster – Addiction Psychiatrist 11.50am – 12.30pm: Crazy little thing called addiction: This presentation will discuss concepts of addiction, its history, and our changing understandings. Working through case studies, the criteria for diagnosis and management options, as well as the role pharmacists can play in supporting their patients, will be discussed.

Speaker: Dr Hester Wilson - Chief Addiction Specialist, NSW Health 12.30pm – 1.00pm: Panel discussion

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WEDNESDAY 3 SEPTEMBER 2025 CHIEF PHARMACIST NETWORK (INVITATION ONLY) VENUE: Wharf Room 4

PRE-CONFERENCE WORKSHOP 4: PHARMACY ASSISTANT REFRESHER TRAINING VENUE: Wharf Room 4 COST: FREE for Pharmacy Connect delegates / $66 for non-conference delegates (includes afternoon tea) MC: Emil Demyane

PRE-CONFERENCE WORKSHOP 5: DEMYSTIFYING PHARMACY APPROVAL APPLICATIONS IN NSW – AN INFORMATION SESSION VENUE: Wharf Room 3 COST: $66 (includes afternoon tea) MC: Christine Kelly

PRE-CONFERENCE WORKSHOP 6: FULL SCOPE VENUE: Wharf Room 1 & 2 COST: $66 (includes afternoon tea) MC: Trent Playford

9.30am – 1.30pm

2.00pm – 5.30pm

2.00pm – 4.30pm

2.00pm – 2.30pm

2.00pm – 2.30pm – (FREE SESSION) Pharmacist Administration Training for (denosumab) Speaker: Nader Mitri - Pharmacist & General Manager BD & Partnerships, Axe Health Services NB: seating capacity is limited for this free session; attendance at workshop sessions from 2.30pm attracts a fee of $66pp

2.30pm – 5.30pm

2.30pm – 5.30pm For pharmacists considering how their business will adapt to full scope, this is a must attend workshop. Topics covered will include: • Australia wide review of current legislation • current premises requirements • IT enablement of services • business case for investing in the future Moderator: Kos Sclavos AM - Convenor 2.30pm – 3.00pm: National, State and Territory update on pharmacists practicing at full scope Speaker: Jessica Seeto – Director Policy and Regulation, The Pharmacy Guild of Australia 3.00pm – 3.30pm: Consultation room requirements for full scope: Futureproofing your investment Speaker: Harriet Wright – Senior Manager Practice and Programs, The Pharmacy Guild of Australia 3.30pm – 4.00pm: Afternoon Tea

This invitation only event is facilitated

by The Pharmacy Guild of Australia to inform on and consult with industry Chief Pharmacists about Guild initiatives.

VITAl MINds: Exploring how to best supplement your sales with vitamins Known for her interactive pharmacy games, ACP Trainer Katy Johnson returns for the third consecutive year to delve into the importance of creating whole health solutions in which vitamins, minerals, and supplements are the focal point.

Whilst implementing the Ask, Assess, Advise protocol, attendees will engage in collaborative activities and thoughtprovoking conversations, allowing for real-world application and opportunities for better health outcomes..

Facilitator: Katy Johnson – Workplace Trainer/Assessor, Australasian College of Pharmacy

Owning a pharmacy in New South Wales is both a privilege and a responsibility, governed by strict regulatory requirements.

Therefore, the process of buying and selling a pharmacy, and application for regulatory approval can be lengthy and complex. This practical information session will demystify the pharmacy ownership application process in NSW, highlighting the critical role of the Pharmacy Council of NSW in approving new premises, changes in ownership structure, and the registration of financial interests. Learn from experts about the application submission process and what is required to make a completed application ready for expeditated consideration and finalisation by the Council.

The session aims to provide the general information you need to know before buying, selling, or restructuring a pharmacy business - whether you are a sole proprietor, part of a partnership, or involved in a pharmacists’ body corporate or trust. Discover the common pitfalls, documentation requirements, and timelines to ensure your application is compliant and processed efficiently.

This session is essential for current and aspiring pharmacy owners, business partners, and anyone considering a change in pharmacy ownership. Don’t miss this opportunity to protect your investment and ensure your business meets its regulatory obligations.

Moderator: Rick Samimi - Community Pharmacist, President, Pharmacy Council of NSW & Former President, The Pharmacy Guild of Australia – New South Wales

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WEDNESDAY 3 SEPTEMBER 2025 PRE-CONFERENCE WORKSHOP 5: DEMYSTIFYING PHARMACY APPROVAL APPLICATIONS IN NSW – AN INFORMATION SESSION VENUE: Wharf Room 3 COST: $66 (includes afternoon tea) 2.00pm – 5.30pm

PRE-CONFERENCE WORKSHOP 6: FULL SCOPE VENUE: Wharf Room 1&2 COST: $66 (includes afternoon tea)

2.00pm – 2.15pm Welcome & introduction 2.00pm – 5.30pm 2.15pm – 3.00pm Demystifying Pharmacy Approval Applications in NSW Speaker: Dale Williams – Director, Dale Williams Pharmacy Approvals and Relocations Pty Limited 3.00pm – 3.30pm Afternoon Tea 3.30pm – 4.00pm Pharmacy Council update Speakers: Rick Samimi; Mark Watson 4.00pm – 4.30pm Q&A Panel

4.00pm – 4.30pm: Practical tips to implement consultation room pharmacist services: Lessons from a Full Scope Pharmacist Speaker: Carolyn Clementson – Professional Services Pharmacist, Good Price Pharmacy Warehouse 4.30pm – 5.00pm: Pharmacist prescribing software: Integrations that matter Speaker: Aaron D’Souza – Head of Government Programs, MedAdvisor Solutions 5.00pm – 5.30pm: Interactive Panel Discussion with moderator, speakers & Amanda Seeto – CEO, Australasian College of Pharmacy

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5.30pm - 7.30pm

WELCOME RECEPTION Welcome to the inspiring world of pharmacy innovation at the Pharmacy Connect Trade Exhibition! Reconnect with colleagues, forge new business relationships, engage with industry suppliers, and enjoy canapés, drinks and live music as you explore. The Welcome Reception is your first chance to experience the Trade Exhibition – we encourage you to support the companies showcasing their products and services at this year’s conference.

TICKETS: Inclusive for all Full Registrations, Australasian College of Pharmacy interns, and pharmacy students ADDITIONAL TICKETS: $85 per person VENUE: Trade Exhibition Area – Maritime Ballroom, Hyatt Regency Sydney

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THURSDAY 4 SEPTEMBER 2025 6.45am - 5.45pm

REGISTRATION DESK OPEN – GRAND BALLROOM FOYER, MEZZANINE LEVEL

VENUE: Grand Ballroom 2 MC: Catherine Bronger 7.00am - 8.30am

GUILD MEMBER ONLY BREAKFAST Join The Pharmacy Guild of Australia’s National President and New South Wales Branch President for a confidential update on key issues affecting community pharmacy. This will be followed by an interactive Q&A session. All Guild members are encouraged to attend.

SPEAKERS: Professor Trent Twomey – National President, The Pharmacy Guild of Australia; Mario Barone - New South Wales Branch President, The Pharmacy Guild of Australia COST: $60 (includes hot breakfast)

OPENING PLENARY: Grand Ballroom 2 MC: Catherine Bronger 8.40am - 9.25am

Panel Session: Industry Update After strong delegate feedback, this year’s Pharmacy Connect program features a Q&A industry panel. With so many hot topics in community pharmacy at the moment, this not-to-be missed session will include a broad representation from the pharmacy sector and consumers.

Moderator: Daniel Kicuroski, NSW Branch Director, The Pharmacy Guild of Australia Panellists: Professor Trent Twomey - National President, The Pharmacy Guild of Australia; Mario Barone - NSW Branch President, The Pharmacy Guild of Australia, Natalie Sirianni - Director, Attain; Karen Booth – Chair, Australian Self-Care Alliance

9.00am - 4.05pm

TRADE EXHIBITION OPEN

9.25am - 10.10am

Preparing now for what’s next: How to thrive in an age of uncertainty It’s been rightly said that the pace of change has never been this fast, but it will never again be this slow. We are living in a transformative era where smart leaders know that now is the time for audacity, adaptability, and agility. Enormous opportunities lie ahead for those who can identify the trends of tomorrow and gear up for these today. This fast-paced and compelling keynote presentation will cover key trends that will shape the coming decade, the role Gen Z will play in redefining industry norms and consumer expectations, the common culture and mindset traps that will set any organisation on a collision course with obsolescence - and how to avoid them - and proven and practical strategies for staying one step ahead of change and remaining relevant.

Speaker: Michael McQueen – Trend Forecaster

10.10am - 10.55am Turning insights into action - your future-focused pharmacy This session will give an overview of the increasingly complex Australian pharmaceutical landscape and showcase practical solutions for real-world practice that can help prepare you and your pharmacy for future value opportunities. Key topics will include national trends and challenges, becoming a community hub for patients and prescribers, and supporting growth despite cost-of-living pressures.

Speakers: Mark Leighton – Partner, Life Pharmacy Group & ACT Branch Vice-President, The Pharmacy Guild of Australia; Steve Graham - General Manager Business Development, DBG Health; Scott Joseph – Senior National Business Manager, DBG Health

10.55am - 11.25am

MORNING TEA VENUE: Trade Exhibition Area

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THURSDAY 4 SEPTEMBER 2025 CLINICAL SESSIONS: Grand Ballroom 1

BUSINESS SESSIONS: Grand Ballroom 2

PHARMACY ASSISTANT STREAM: Wharf Rooms

MC: Matthew Gillespie

MC: Natalie Willis

MC: Sharyn McErlean

11.25am - 12.10pm

CPD

Best practice guidelines for acute wound care in pharmacy Introducing the Australian Best Practice Guidelines for Acute Wound Care in Pharmacy – a firstof-its-kind resource developed by experts to support pharmacists in delivering consistent, evidence-informed wound care. These guidelines outline practical, best-practice recommendations for managing acute wounds in the community pharmacy setting, with a focus on dressing selection, patient education, and continuity of care.

Reflecting both current evidence and the evolving role of pharmacists, this document is designed to enhance clinical confidence, standardise care, and improve patient outcomes. Whether you’re new to wound care or expanding your services, these guidelines will be your go-to reference in daily practice.

Speaker: Associate Professor John Smithson – Head of Pharmacy, James Cook University

11.25am - 12.10pm

What is your pharmacy data telling you?

11.25am - 11.45am

After a period of uncertainty, there is a sense of relief that the Eighth Community Pharmacy Agreement (8CPA) has been signed and is being executed. It is, however, an important time for pharmacists to understand the key metrics in their business, as this may indicate action items that need to be brought into play. Looking at the economy more broadly, the session will explore the relevant macro-economic factors and the flow on influence to consumer heath. Join the industryleading NostraData team who will provide their perspectives.

PATY 2024 – A year in review In this session, PATY 2024 National Winner, Maddison Waide, will provide an overview of her year as the Pharmacy Assistant of the Year, as she prepares to hand over the reins to the 2025 winner.

Speaker: Maddison Waide – 2024 Pharmacy Assistant of the Year

Speakers: Jim Xenos – CEO, NostraData; Nick Biggs, General Manager Client Services, NostraData

11.45am - 12.15pm

How to approach bladder and women’s health concerns with your customers As world leaders in Urinary Health, Seipel Group deliver practitioner developed health care solutions for life limiting conditions. Learn about the conditions that are associated with urinary incontinence, overactive bladder and recurrent UTI, and the medications that increase incontinence for men, women and children. This session will leave you feeling confident in approaching customers that are living with incontinence and struggling with perimenopause/menopause symptoms and in recommending products that have clinically proven results..

Speaker: Tracey Seipel – CEO, Seipel Group

12.15pm - 1.15pm

LUNCH – PHARMACY ASSISTANTS VENUE: Trade Exhibition Area

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THURSDAY 4 SEPTEMBER 2025 CLINICAL SESSIONS: Grand Ballroom 1 12.15pm - 1.00pm

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BUSINESS SESSIONS: Grand Ballroom 2

Empowering women’s health: Preventive care and innovations Are you looking for effective preventative solutions for common health complaints your female customers present to you? Women face unique health challenges that can be supported through targeted nutrition and microbiome care — issues like hormone imbalances, PMS, stress, urogenital health, and digestive or immune concerns. This session also explores emerging innovations like a postbiotic combined with hyaluronic acid to improve skin hydration, elasticity, and reduce wrinkles. As more women seek proactive, preventative care, pharmacists are ideally positioned to guide them. Don’t miss this session packed with practical strategies to support women’s health at every life stage.

12.15pm - 1.00pm

Speaker: Belinda Duffy – Health Care Professional Education Officer, Metagenics 1.00pm - 2.00pm

1.00pm - 2.00pm

WOMEN’S NETWORKING LUNCH Network with fellow delegates and Guild officials at this stand-up lunch, which is open to pharmacists who are registered as Full and Day delegates.

VENUE: Maritime Ballroom Foyer PHARMACY ASSISTANT STREAM: Wharf Rooms

LUNCH VENUE: Trade Exhibition Area

MC: Sharyn McErlean

CLINICAL SESSIONS: Grand Ballroom 1

BUSINESS SESSIONS: Grand Ballroom 2

MC: George Tambassis

MC: Simon Blacker

2.00pm - 2.45pm

CPD

Digital Health: The next five years for pharmacy and the innovation making the eScript ecosystem easier for you and your customers The May 2023 federal budget revealed a $1.1 billion investment to update the digital health infrastructure and to transform My Health Record into a more data-rich platform.

With pharmacists expanding their roles, this session will outline how this digital investment and many others can enhance health outcomes for Australians. The session will also highlight the key piece of innovation that will enable pharmacies to receive an eScript easily and allow customers timely access to their medicines. It will further explore the implications for pharmacists and provide tips to ensure your pharmacy can deliver the evolving digital advances in pharmacy, easily. The goal is to use technology in pharmacy to improve medication safety.

Speaker: Regina Cowie – Partnerships Manager eHealth, FRED IT

From microbiome to mind: Empowering pharmacists with evidence-based natural solutions for managing IBS, mood and sleep Irritable bowel syndrome (IBS) impacts 30% of Australians, with 19% diagnosed with mental illness. These conditions often co-occur, in conjunction with sleep issues. The gut-brain axis reveals complex connections between the gastrointestinal, immune, and nervous systems, and disruptions to the circadian rhythm can contribute to microbiome dysbiosis, irritable bowel syndrome (IBS), mood disorders, and chronic pain. Addressing these interconnected issues simultaneously is crucial. Discover evidence-based strategies to support patients, including clinically trialled probiotics, herbal medicine, nutritional supplements, and practical lifestyle and dietary changes. Equip yourself with tools to enhance the quality of life for patients navigating this cluster of mood, sleep, and gastrointestinal challenges.

Speaker: Michael Alexander – Integrative Pharmacist and Naturopath

2.00pm - 2.45pm

CPD

The business of sleep: Building a high-performing sleep study & CPAP clinic in pharmacy With 20% of the Australian population estimated to suffer from moderate to severe Sleep Apnea, sleep health is now recognised as a cornerstone of preventative care—and pharmacies are uniquely positioned to lead the charge. This session explores the practical and commercial realities of establishing and scaling a successful in-house sleep study and CPAP service. Learn how to access Medicare-funded bulk billing for sleep studies, and why the right marketing strategy and clinical support network are critical to long-term success.

Speaker: Justin Chan - Managing Director, Centurion Healthcare & Sove CPAP Clinic

1.15pm - 1.45pm

A new era in supporting healthy ageing for joints and muscle: Supplementation has never been so easy Joint complaints and other musculoskeletal problems affect 7 million Australians. Many customers will visit the pharmacy in search of solutions to slow progression of these conditions and to improve their quality of life. A great number of options exist on the shelves however not all are suitable due to large tablet sizes that are difficult to swallow, or the requirement to take multiple throughout the day. This session will examine UC-II, a science-based ingredient that can improve joint mobility and reduce discomfort, representing a great new option in this category due to its small, easy-to-take format, and once-a-day dose.

Additionally, there will be an exploration of the ingredient HMB and the fundamental role it plays in muscle health. Understand the importance of this in ageing customers as you gain a deeper appreciation for the role muscles play in supporting overall wellbeing (e.g. better balance and metabolism).

Speaker: Belinda Reynolds – Dietitian & Head of Naturopathic Education and Advisory Services, Blackmores Group

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THURSDAY 4 SEPTEMBER 2025 CLINICAL SESSIONS: Grand Ballroom 1 Continued

BUSINESS SESSIONS: Grand Ballroom 2 Continued

PHARMACY ASSISTANT STREAM: Wharf Rooms 1.45pm - 2.15pm

Unlocking the science of hydration for dry skin Dry skin conditions can significantly impact patient comfort and quality of life. This presentation explores the science behind effective moisturizing and its role in addressing dry skin. It will delve into innovative delivery technologies that provide longlasting hydration by replenishing essential lipids, including ceramides and hyaluronic acid. Learn how specific formulations cater to various dry skin types, from mild dryness to eczema-prone skin. Discover practical tips and recommendations to empower pharmacy assistants in guiding patients towards the appropriate moisturizer for optimal skin health and relief from dryness.

Speaker: Bobby Mehta – Pharmacist and Head of Pharmacy Training, L’Oreal ANZ

2.15pm - 2.45pm

From itch to relief: Navigating fungal skin infections Fungal skin infections can be uncomfortable and persistent, making treatment recommendations challenging. This session will focus on how to effectively engage with customers to understand their concerns and provide the best support. You’ll learn how to identify the right treatment options and offer guidance to help manage and prevent both new and recurring infections with confidence.

Speaker: Bec Coulson – Northern Region Field Coach, Ego Pharmaceuticals

2.45pm - 3.15pm

AFTERNOON TEA – PHARMACY ASSISTANTS VENUE: Trade Exhibition Area

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THURSDAY 4 SEPTEMBER 2025 CLINICAL SESSIONS: Grand Ballroom 1 2.50pm - 3.35pm

Beyond the shelf: Optimising over-the-counter analgesic care in modern pharmacy practice This session will review best practice for safe and effective use of paracetamol and NSAIDs. Community pharmacy owners, Bridget Totterman and Cate Whalan, will then provide practical guidance for pharmacists recommending over-the-counter analgesics for pain and fever management.

Speakers: Bridget Totterman – Community Pharmacy Owner; Cate Whalan – Community Pharmacy Owner and National Councillor, The Pharmacy Guild of Australia

BUSINESS SESSIONS: Grand Ballroom 2 2.50pm - 3.35pm

CPD

Full Scope: Making the dream a reality Full scope is gaining great momentum across Australia. Many pharmacists are seeking further information on the business metrics to ensure they can implement a viable, professional service including (1) the initial investment required for a consultation room and staff training, and (2) the structure required in areas such as workflow to ensure staff time is used efficiently. This session will feature advice from two experts in the field Felicity Crimston, Accountant and Partner at Pitcher Partners, who will present the key numbers required for full scope implementation, and Jess Burrey, a practising full scope pharmacist, who will share insights and valuable lessons learnt from delivering full scope services.

Speakers: Felicity Crimston – Accountant and Partner, Pitcher Partners; Jessica Burrey – Full Scope Pharmacist and Owner, Direct Chemist Outlet Emerald

PHARMACY ASSISTANT STREAM: Wharf Rooms MC: Sharyn McErlean 3.15pm - 3.45pm

3.35pm - 4.05pm

AFTERNOON TEA VENUE: Trade Exhibition Area

The truth about foot friction blisters: How to make science-informed product recommendations Friction blisters of the feet are one of the most common injuries in sport and everyday life.

Yet many misconceptions exist around what really causes them and how best to prevent and treat them. In this session, podiatrist Rebecca Rushton unpacks the true science behind blister formation, debunks common myths (including the widespread belief that “rubbing” is to blame), and shares up-to-date strategies for prevention and treatment, tailored specifically to pharmacy. Attendees will walk away with clear, practical, and evidence-based knowledge to confidently recommend the right products—helping consumers get better results while strengthening trust in pharmacy advice.

Speaker: Rebecca Rushton – Podiatrist

3.45pm - 4.15pm

The science behind gentle skincare exfoliation and breakout controls This educational update on the latest developments in skincare science will focus on exfoliation and breakout management. The session will explore the role of exfoliating acids in supporting skin renewal and will highlight how new formulations, like Cetaphil’s Gentle Exfoliating SA Range, are designed to improve skin texture while maintaining barrier integrity. Innovative approaches to targeting blemishes and breakouts, including Benzac’s new Skin Restore Power Patches for managing whiteheads will also be discussed, as will practical insights into dermatologist-recommended solutions for smoother, clearer skin.

Attendees will receive a complimentary sample of the new Cetaphil Gentle Exfoliating SA Cleanser and Benzac Power Patch.

Speaker: Vicky Hatzikiriakos – Pharmacy Education Manager, Galderma

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THURSDAY 4 SEPTEMBER 2025 PLENARY SESSION: Grand Ballroom 2

PHARMACY ASSISTANT STREAM: Wharf Rooms

MC: Peter Hatswell

MC: Sharyn McErlean

4.05pm - 4.50pm

CPD

4.55pm - 5.30pm

Pain, pain, grow away: Shaping a positive experience of pain management throughout childhood Inadequate pain management in children can have both short and long-term consequences. With pain experiences ranging from expected childhood developments – such as post-immunisation pain and fever, or teething pain – to the unexpected sprains, strains, and minor aches, pharmacists play a crucial role in shaping a child’s future experiences of pain. Join pain expert Dr Jacinta Johnson as she explores the role of inflammation in childhood pain and fever, how its presence can impact treatment choices, and what pharmacists can do to tailor their approach to a child’s life stage.

Speaker: Dr Jacinta Johnson – Advanced Practice Pharmacist

4.15pm - 4.45pm

An introduction to Dermal Therapy’s Australia-first innovative acne solution range In this session, Dermal Therapy will discuss the Australian acne landscape and will share insights into problems existing treatment options hold. The session will also detail a new and unique approach Dermal Therapy brings to the acne market, consisting of new-tomarket technology that puts skin health first. Dermal Therapy will also provide a sneak peak into the future of acne management within the sun protection space. A free sample will be provided to all attendees.

Speaker: Amit Saha - Registered Pharmacist & Head of Technical & Innovation, LaCorium Health

Pharmacy Assistant of the Year showcase Be inspired by the exceptional talents of our eight State/Territory Winners from The Pharmacy Guild of Australia/Maxigesic Pharmacy Assistant of the Year, who will showcase their skills and share their stories. Pharmacists and pharmacy assistants are encouraged to attend and benefit from the inspirational stories of the State/Territory Winners. The national winner will be revealed at the Cocktail Party that night.

Moderator: Caysie Kelly – PATY 2025 Facilitator Panellists: Stephanie Crowe - Erindale Pharmacy (ACT); Yasmin Elmawey - Hammondville Discount Pharmacy (NSW); Melissa Dass - Territory Pharmacy Alice Springs (NT); Sarah Butler - LiveLife Pharmacy Plainland (QLD); Jorden Oschmanns - Priceline Pharmacy Goolwa (SA); Tenielle Chilcott - TerryWhite Chemmart Valley Road – Devonport (TAS); Jessica Brown - Emerald Village Pharmacy (VIC); Sashe Austin - Priceline Pharmacy Spencer Park (WA)

7.00pm - 10.00pm

COCKTAIL PARTY – SYDNEY HARBOUR CRUISE Join us for an unforgettable evening on the stunning Sydney Harbour! This year’s Cocktail Party will be held on board Starship Sydney and will offer breathtaking views of the iconic Sydney skyline, the majestic Sydney Opera House and the historic Sydney Harbour Bridge from the water. Mingle with fellow attendees, enjoy beverages and a buffet dinner, and celebrate excellence with the announcement of The Pharmacy Guild of Australia/Maxigesic Pharmacy Assistant of the Year. This is the perfect opportunity to network, relax, and take in the views of one of the world’s most famous harbours.

Tickets: $165 per person/$85 per person for Australasian College of Pharmacy interns, and students Venue: Starship Sydney

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FRIDAY 5 SEPTEMBER 2025 8.00am - 2.00pm

REGISTRATION DESK OPEN – GRAND BALLROOM FOYER, MEZZANINE LEVEL

PLENARY SESSION: Grand Ballroom 2 MC: Joe O’Malley 8.30am - 9.00am

Buying and selling a pharmacy today This session will drill down into the pros and cons of buying and selling a pharmacy and the current market sentiment in Australia. It will address all aspects of the sales process, in particular the finance options available for purchases in a volatile market and the return on investment that is today’s reality. A session not to be missed for any prospective vendor or purchaser.

Speaker: Richard Gorman, Managing Director, Corporate Financial Services P/L

9.00am - 9.20am

KEYNOTE ADDRESS Speakers: The Hon Mark Butler MP, Minister for Health and Ageing; The Hon Chris Minns MP, Premier of New South Wales

9.00am - 2.00pm

TRADE EXHIBITION OPEN

PLENARY SESSION: Grand Ballroom 1 9.20am - 10.05am

Hustle to happy – rewrite the script on success In a profession where caring for others often comes at the cost of your own well-being, this keynote offers a powerful reframe, with practical tools you can implement straight away. It’s time to step off Juggle Street and rediscover what balance and growth can look like – in your career, your business, and your life. Join Nicky Miklós as she shares her blueprint for working smarter, not harder - creating a sustainable version of success that doesn’t rely on staying stuck in the busy trap. In this session, Nicky unpacks real-world strategies to: • Reclaim your time, energy, and joy – without compromising professional growth • Identify the hidden cost of “busy” and why hardcore hustle isn’t a badge of honour • Recognise the tipping point before burnout bites • Unlearn outdated hustle habits, shifting into empowering ways of leading and delivering care • Balance a thriving pharmacy, career and life on your terms.

Whether you’re a manager, part of the frontline team, or stepping into leadership, this is your moment to pause, reflect, and reset.

Speaker: Nicky Miklos – Coach, Facilitator, Speaker

10.05am - 10.50am Full scope (panel session) With bipartisan support for the Labor Government’s Women’s Health Package announced in February, The Pharmacy Guild of Australia strongly encourages pharmacists to undertake the relevant training to provide this service. This may lead you to embark on a journey to complete full scope training, where permitted in your state or territory. There are numerous aspects of expanded scope that all pharmacists should adopt, including the administration of injectable medicines and point-of-care testing. Our panel of experts will highlight key strategies for implementing these programs in your pharmacy.

Moderator: Amanda Seeto – CEO, Australasian College of Pharmacy Panellists: Kristina Fox – Guild Pharmacy of the Year 2025 & Proprietor, Complete Care Pharmacy Rosny Park; Luke van der Rijt – NSW Branch Committee Member, The Pharmacy Guild of Australia & Proprietor, Southcity Pharmacy; Lucy Walker – Full Scope Pharmacist & Proprietor, TerryWhite Chemmart Goondiwindi, Harriet Wright – Senior Manager Practice and Programs, The Pharmacy Guild of Australia

PHARMACY ASSISTANT STREAM: Wharf Rooms MC: Sharyn McErlean 10.15am - 10.45am

Empowering your PA practice: Confident conversations and referrals in over-thecounter pain management This session will discuss the different mechanisms of action of paracetamol and NSAIDs. It will also highlight the crucial role of pharmacy assistants in asking the right questions to determine when to refer patients to the pharmacist, and recommend suitable OTC analgesics for managing common pain presentations.

Speaker: Bridget Totterman – Community Pharmacy Owner; Cate Whalan – Community Pharmacy Owner and National Councillor, The Pharmacy Guild of Australia

Program

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FRIDAY 5 SEPTEMBER 2025

10.45am - 11.15am 10.50am - 11.30am

MORNING TEA – PHARMACY ASSISTANTS VENUE: Trade Exhibition Area MORNING TEA VENUE: Trade Exhibition Area

CLINICAL SESSIONS: Grand Ballroom 1

BUSINESS SESSIONS: Grand Ballroom 2

PHARMACY ASSISTANT STREAM: Wharf Rooms

MC: Chris Owen

MC: Peppe Raso

MC: Sharyn McErlean

11.30am - 12.15pm

CPD

Driving momentum in adult vaccination against shingles and RSV: How can pharmacists continue to be leaders?

This session will cover the expanding role of pharmacists in vaccination, optimising vaccine efficacy in an ageing population, and upskilling on the practical component to support successful implementation of vaccination within pharmacy.

11.30am - 12.15pm

CPD

Speaker: Christine Kelly – Community Pharmacist

What’s new in risk management? A PDL perspective

11.15am - 11.45am

This empowering session will dive into the complex nature of women’s wellbeing and the many ways you can help them feel their best — inside and out. Discover a new postbiotic combination and how oral hyaluronic acid has been clinically shown to reduce wrinkles in just 28 days!

You will also learn which three key nutrients are essential to assist balancing hormones and stress. Plus learn how you can be a probiotics expert on the benefits specific probiotic strains offer for women’s health, immune health and gut health. Expand your knowledge and empower your customers with smarter, more holistic care to really make them glow.

Speaker: Erica Smith – Clinical Education Officer, Metagenics

There is risk in everything we do and all services we provide. While pharmacists do their best to minimise risks within their practice, we can’t always eliminate risk entirely. To assist you with identifying, understanding and mitigating risks to patients, yourself, your practice and the pharmacy, PDL have developed the PDL Risk Management Guidelines. Using practical examples, this session will introduce you to these guidelines to assist you in your practice and improve patient safety.

Speaker: Gary West – Senior Professional Officer, PDL

12.20pm - 1.05pm

Medicinal cannabis in women’s health: Emerging applications and the pharmacist’s role

CPD

Explore the evolving role of medicinal cannabis in women’s health, from managing chronic pain and endometriosis to supporting mental health and menopauserelated symptoms. This session will highlight current evidence, patient considerations, and the pharmacist’s role in guiding safe, informed use. Gain practical insights to support patient-centred care in this growing therapeutic area.Speaker: Laila Moola – Education Manager, MedReleaf Australia

12.20pm - 1.05pm

AI and the pharmacy of tomorrow: Empowering better consults, smarter services, and stronger patient outcomes As pharmacy scope of practice continues to evolve, now is the time to harness AI to deliver smarter, more sustainable patient care. This session will explore how MedAdvisor’s latest AI-powered tools are integrated directly into pharmacy workflows— reducing admin load, elevating pharmacist-patient conversations, and improving clinical quality.

From real-time consultation scribing and smarter MedsChecks to AI-assisted clinical search, we’ll show you how MedAdvisor is helping pharmacists embrace innovation without added complexity. Join us to discover how AI is not just a buzzword—it’s a practical, scalable way to support the pharmacy of the future.

Speaker: Aaron D’Souza – Head of Government Programs, MedAdvisor Solutions

Beyond the surface: From gut to glow

11.45am - 12.15pm

Pharmacy Assistant 2.0: The evolving role of pharmacy assistants The pharmacy industry is evolving rapidly — and the role of the pharmacy assistant must adapt and evolve to keep pace. This insightful panel session of industry experts will explore what these changes mean for pharmacy staff. The panel will discuss the future of retail in pharmacy and the implementation of professional services, and will share effective strategies for leading, motivating, and building high-performing teams. You’ll leave feeling informed, inspired, and prepared to thrive in the changing landscape of pharmacy.

Moderator: Andrew Pattinson – Strategic Advisor, Guild Group Panellists: Felicity Edmunds – Key Account Manager, Gold Cross; Nicole Hooley – General Manager Health Programs, Axe Health Services; Sashi Anantham – Principal, IQVIA; Alison Hope - General Manager Education and Training, Australasian College of Pharmacy

Program

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FRIDAY 5 SEPTEMBER 2025 CLINICAL SESSIONS: Grand Ballroom 1

BUSINESS SESSIONS: Grand Ballroom 2

PHARMACY ASSISTANT STREAM: Wharf Rooms 12.15pm - 12.45pm

Recognising and responding to domestic and family violence in community pharmacy Domestic and family violence is a critical issue in Australia with impacts reaching beyond immediate harm to contribute to long-term health issues, psychological trauma, and economic disadvantage.

Pharmacy staff are recognised as a key component of the national response.

This session has been developed in partnership with the Centre Against Domestic Abuse (CADA) to support all pharmacy staff to recognise and respond to domestic and family violence (DFV) in the pharmacy setting. Find out more about the new DFV online training available for pharmacy assistants.

Speaker: Holly Brennan OAM — CEO, Centre Against Domestic Violence; Rachel Morrison - Government and Commercial Partnerships Manager, Australasian College of Pharmacy

12.45pm - 2.00pm 1.05pm - 2.00pm

LUNCH – PHARMACY ASSISTANTS VENUE: Trade Exhibition Area LUNCH VENUE: Trade Exhibition Area

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