APP2024 Program

NAVIGATING THE FUTURE TOGETHER

PROGRAM

WEDNESDAY 13 MARCH 2024

8.30am – 6.00pm NAME BADGE COLLECTION

PRE-CONFERENCE WORKSHOP 1: PHARMACY GUILD IMMUNISATION COURSE

VENUE: Meeting Room 5

9.00am–5.00pm

PHARMACIST

ONLY SESSION

The Pharmacy Guild offers two immunisation course options – Full and Refresher. If you’re unsure which course is applicable to you, please email education@qldguild.org.au

The Full course will provide you with vaccinator qualification and up to 42 group 2 CPD credits.

The course provides:

• a background to immunisation in Australia;

• a familiarisation of the resources that are available to support immunisation services;

• an outline of the regulatory requirements which cover the provision of immunisation services within pharmacy;

• practical skill-based training in safe injection technique.

Full Immunisation Course

Time: 9.00am – 5.00pm

Cost: Guild Member $549 (GST free) / Non- Member $739 (GST free)

Inclusions: Workshop materials, morning/afternoon tea and lunch

Refresher Immunisation Course

Time: 10.30am – 3.00pm

Cost: Guild Member $249 (GST free) / Non- Member $399 (GST free)

Inclusions: Workshop materials and lunch

NB: This course is open to pharmacists practising in QLD, NSW, ACT and NT only (course does not currently meet requirements for all jurisdictions).

To Book: https://www.guild.org.au/ training/pharmacist/immunisationcourse

PRE-CONFERENCE WORKSHOP 2: MASTERING WOUND CARE – HOW TO ELEVATE YOUR PHARMACY PRACTICE

VENUE: Meeting Room 6

9.30pm–4.30pm Facilitated by Wounds Australia, this interactive workshop will (1) equip pharmacists with the knowledge and skills necessary to assess and provide basic wound care, (2) improve pharmacists’ understanding of wound healing processes and factors affecting wound management, (3) enhance pharmacists’ ability to recommend appropriate wound care products and assist patients effectively, and (4) ensure pharmacists can identify when to refer patients to healthcare professionals for advanced wound care.

Facilitator: Hayley Ryan, Director, Wound Care CNC (Australia & NZ) | Board Director & Chair, Wounds Australia

Cost: $349

Inclusions: Workbook materials, morning/afternoon tea and lunch.

PRE-CONFERENCE WORKSHOP 3: COMMBANK PHARMACY OWNERS MASTERCLASS

VENUE: Meeting Room 7

12.30pm–5.00pm

PRE-CONFERENCE WORKSHOP 5: BEYOND THE COUNTER: USING YOUR DATA TO MAXIMISE BUSINESS PERFORMANCE

VENUE: Meeting Room 8

The Australasian College of Pharmacy and CommBank Health are pleased to bring to pharmacy owners and potential owners an interactive workshop that will provide key sessions to upskill attendees on:

1. Obtaining the right support to identify and purchase a pharmacy – due diligence & financing

PHARMACIST ONLY SESSION

2. Creating efficiency through technology in managing day to day operations and implementing workflow solutions –technology & systems

3. Utilising operational and financial data from your pharmacy, to set and manage KPIs, track trends and make better decisions to improve your pharmacy and bottom line – financial analysis & benchmarking

4. Reviewing your pharmacy strategy to ensure you are unlocking the full potential of professional services and alternative revenue streams – business strategy review

The Australasian College of Pharmacy and CommBank Health will be joined by partners, RSM Australia and Scrypt, to provide attendees with real-life examples, insights and analysis to assist with the purchasing and management of pharmacies, at all stages of the ownership lifecycle, whilst ensuring the pharmacy strategy remains in line with changing industry conditions. Attendees will come away from this highly practical workshop with real-world solutions and strategies to implement in your pharmacy immediately.

Facilitators: Ben Massey, National Senior Associate, CommBank Health National Strategy & Insights; Kim McCauley, National Director, CommBank Health National Strategy & Insights; Kian Ghahramani, National Director Pharmacy Services, RSM Australia; Anne Seah, Manager Pharmacy Services, RSM Australia; Lloyd Smith, Co-Founder & Director, Scrypt; Carolyn Clementson, Pharmacy Practice Manager, Good Price Pharmacy Warehouse

Cost: $66 per person (includes afternoon tea)

10.30am-12.30pm This workshop offers an exclusive opportunity to elevate your pharmacy business and achieve unprecedented success with insights from seasoned experts boasting over 70 years of collective experience in the pharmaceutical industry. Discover crucial strategies to excel in the ever-changing pharmacy landscape, harness data-driven decisions, enhance patient engagement, and boost profitability. Transform data reports into practical, actionable steps that not only elevate your business performance but drive behavioural change for lasting success!

10.00am – 10.30am | Registration & morning tea

10.30am - 10.40am | Welcome

10.40am - 11.10am | Unlock pharmacy success with the transformative power of mindset, fostering team engagement with insights from ‘Gallup’ research, and dispelling misconceptions surrounding the role of sales in pharmacy.

11.10am - 11.40am | Leverage

NostraData’s ‘INFORMACY’ platform to analyse 60-day dispensing impacts, pinpoint high-value product and patient opportunities, and track performance against key metrics, having actionable insights. A step-by-step guide to accessing this novel analysis will be provided.

11.40am - 12.10pm | Accountability framework:

- Transferring the data & reports to knowledge and actionable steps with key performance metrics.

- The importance of asking the right questions and offering solutions where selling leads to better healthcare outcomes

12.10pm to 12.25pm | Q&A

12.25pm to 12.30pm: Key Actionable Takeouts

Facilitator: Kos Sclavos AM, APP Convenor

Speakers: Nick Biggs, Pharmacist & General Manager Client Services,

NostraData; Reem Borrows, Human Performance Specialist

Cost: $33 per person (includes morning tea)

PRE-CONFERENCE WORKSHOP 4: FULL SCOPE OF PRACTICE

VENUE: Meeting Room 8

1.30pm–5.00pm This workshop is aimed at pharmacists already signed up to full scope of practice trials around Australia, or those interested in practicing at full scope.

1.30pm – 1.35pm: Welcome (Kos)

1.35pm – 1.55pm: International snapshot (Jess & Sara)

1.55pm – 2.10pm: Update from states and territories excluding QLD, NSW & VIC (Jess)

2.10pm – 2.30pm: NSW Scope of Practice Pilot update (Sarah)

2.30pm – 2.40pm: VIC Scope of Practice Pilot update (Mark)

2:40pm – 2:50pm: A GP View on pharmacists at full scope in Qld (Dr Anchita Karmakar)

2:50pm – 3.05pm: Software

Demonstration - How are patients’ engagement recoded? (Aaron)

3:05pm – 3.25pm: QLD Scope of Practice Pilot update (Sara)

3.25pm – 3.45pm: Afternoon Tea

3.45pm - 4.05pm: A practical guidehow will patients know about full scope services? How can this be made a viable service? (Panel)

4.05pm - 4.25pm: Full Scope Pharmacist – Pharmacy Revenue sources (Kos)

4.25pm - 5.00pm: Panel Session/ Interactive Q&A

Facilitator: Kos Sclavos AM, APP Convenor

Speakers: Dr Sarah Dineen-Griffin, Chief Investigator & Project Lead, NSW Government Pharmacy Trial; Sara Kemp, Senior Manager – Full Scope Project (Qld), The Pharmacy Guild of Australia; Mark Li, Pharmacist Advisor (Vic), The Pharmacy Guild of Australia; Jessica Seeto, Acting Director Practice, of Medicolegal Advisory Board of Peers, Australian Health Practitioners Advisory Solutions Cost: $66 per person (includes afternoon tea)

THURSDAY 14 MARCH 2024

7.00am – 8.30pm NAME BADGE COLLECTION/REGISTRATION DESK OPEN

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Amanda Seeto

8.30am – 10.30am OPENING PLENARY

10.30am – 11.00am

This opening session will highlight the achievements and challenges faced by community pharmacy and the role the Guild played to support the sector. The Guild’s vision for the next 12 months and beyond will be detailed. Awards of excellence will be showcased, including the Pharmacy of the Year Award, the MIMS/Guild Intern of the Year and the Pharmacy Guild of Australia/Maxigesic Pharmacy Assistant of the Year.

Speaker: Professor Trent Twomey, National President, The Pharmacy Guild of Australia

MORNING TEA

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Chris Owen

11.00am – 11.45am Panel Session: The Prescribing Pharmacist – the Australian lived experience

This panel discussion will delve into the lived experiences of pharmacists implementing expanded services and participating in the Queensland Scope of Practice Pilot Program, who will share their journeys, insights and transformations as pharmacist practice continues to evolve before our eyes. Topics covered include real world insights into the education and training experience, thoughts on how full scope services can fit into existing pharmacy practice, shifts in perspective on pharmacist prescribing including interactions with local physicians, community engagement, and experiences in supporting patients with a broader range of conditions. This session is a must attend for anyone looking to explore the possibilities and challenges of pharmacist prescribing and the vital role it plays in the future of healthcare in Australia.

Facilitator: Brenton Hart, Chief Pharmacist, TerryWhite Chemmart

Panellists: Sarah Dineen-Griffin, Chief Investigator & Project Lead, NSW Government Pharmacy Trial; Therese Lambert, Pharmacy Owner, TerryWhite Chemmart Sarina; Janice Hoogeveen, Head of Marketing, TerryWhite Chemmart; Dr Peta-Ann Teague, General Practitioner

11.50am – 12.35pm Panel Session: Pharmacy Today and into the Future - harnessing pharmacy innovation to create genuine patient value and sustainable returns

Join leading retail and healthcare leaders as they exchange views on how community pharmacies must adapt to meet the post-pandemic health needs of Australians. With health care becoming less accessible and more expensive, more Australians are seeking alternative ways to manage their health. Community pharmacy has the potential to be the primary frontline destination, but first needs to simplify healthcare, understand the differences in consumer health segments and needs, deliver high-demand services efficiently, and develop expert teams to meet the new needs of the health consumer. The panel will discuss forces influencing the sector, how to evolve the patient in-store and online experience, and categories of the future to improve health now and to 2030.

Facilitator: Andrew Pattinson, Chief Innovation Officer, Independent Pharmacies of Australia Group (previously The Platform Alliance Group)

Panellists: Paul Cross, Managing Director & Publisher, Daily Dispatch; Kristina Fox, Community Pharmacist; Brooke Young, Partner, Cooleman Court Pharmacy

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5-7

MC: Joe O’Malley

11.00am – 11.30am CLINICAL PHARMACY UPDATE: Major regulatory changes in compounding are here!

Recent changes to compounding regulations both in the US and Australia affect all compounders in Australia. Key “compounding” chapters in the United States Pharmacopeia (USP) changed on November 1, 2023. Both the Pharmacy Board of Australia Guidelines on Compounding of Medicines and the recently released APF 26, refer to these USP chapters, particularly in relation to assigning expiry dates to compounded medicines and how we classify products as “aqueous” or “non-aqueous” and the APF has a new section devoted to handling hazardous materials.

All compounders should attend in order to update themselves about how these changes affect their practices.

Speaker: Marina Holt, Education & Training Manager, PCCA Australia

11.35am – 12.05pm What if we thought consciously about our unconscious bias? A pharmacist and patient discussion on pain management in women

Explore the gender disparity in pain management revealed by 2023 consumer research, where 1 in 2 Australian women felt their pain was ignored or dismissed.1 Uncover the impact our unconscious biases can have on patient interactions in pain management. Join Joyce McSwan as she facilitates a patient’s narrative, shedding light on the gender pain gap. Discover actionable steps pharmacists can take to ensure equitable care for all patients.

Reference: 1. Nurofen Gender Pain Index Report 2023 (Reckitt Sponsored).

Speakers: Joyce McSwan, Clinical Program Director, Gold Coast Primary Health Network Persistent Pain Program; Lily Mullholand, Pain Sufferer

12.10pm – 12.40pm CLINICAL PHARMACY UPDATE: The gut-heart axis - exploring the role of the gut microbiome and microbiome-modulating therapies in managing cardio-metabolic health

Cardiometabolic disease is a leading cause of morbidity and mortality in Western Countries, with 1 in 4 Australian deaths attributed to cardiovascular disease (CVD) in 2021. Many biomedical risk factors for CVD, such as obesity, are modifiable and influenced by dietary and lifestyle factors. However, despite decades of research and public policy, worldwide obesity rates have tripled since 1975, alluding to other, more complex causative pathways. Gut microbes play a role in cardiometabolic health and similarities between microbial signatures can be found amongst individuals with cardiometabolic disease in varied industrialized geographical locations, despite differences in dietary practice, lifestyle, gender and race. This session will explore the latest research on the gut-heart axis, host-microbiome-environmental interplay, and the role of microbiome-modulating therapies in managing cardiometabolic health.

Speaker: Jessica Simonis, Clinical Nutritionist & Western Herbalist

THURSDAY 14 MARCH 2024

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Chris Owen

12.30pm – 2.00pm LUNCH

Garden Terrace Marquee OR Quick Lunch Area (Foyer F, First Floor)

12.30pm – 2.00pm FIRST TIMER’S LUNCH

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5-7

MC: Joe O’Malley

12.45pm – 1.15pm Painful habits: The correlation between chronic pain & smoking

Discussing smoking cessation with chronic pain patients can be a difficult conversation to navigate. Despite the practice impacting their medications, leading to sub-optimal outcomes, smoking patients can often be reluctant to contemplating quitting, as many believes it assists in pain management. This session will explore myths surrounding smoking impact on chronic pain, and strategies to re-open the quit conversation.

Speaker: Nicolette Ellis, Senior Clinical Pharmacist, Beyond Pain

1.15pm – 2.00pm LUNCH

Garden Marquee OR Quick Lunch Area (Foyer F, First Floor)

New to APP? Join fellow first timers and Guild staff and find out how to make the most of your APP experience.

VENUE: Lunch Marquee (cordoned off area)

12.30pm – 2.00pm NSW MEMBER ONLY NETWORKING LUNCH

This exclusive networking lunch is open to Pharmacy Guild NSW members only and offers the opportunity to connect with Branch-elected Guild representatives and fellow members in a relaxed setting. A lunch ticket is required to attend this function.

VENUE: Foyer A

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Chris Owen

1.15pm – 1.55pm ALAN RUSSELL ORATION: Improving Healthcare Delivery: Unlocking the potential of community pharmacy through optimised scope of practice

While many state and territory governments have made significant announcements regarding pharmacists’ scope of practice, the Commonwealth Government has commissioned Professor Mark Cormack to head a review into the scope of practice for professions called ‘Unleashing the potential of our health workforce – scope of practice review”. As an industry leader in this area, Professor Lisa Nissen is well-placed to provide an update to APP delegates.

Speaker: Professor Lisa Nissen, Program Director for Health Workforce Optimisation, University of Queensland

THURSDAY 14 MARCH 2024

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: David Heffernan

2.00pm – 2.45pm

Do we need Artificial Intelligence to serve customers better?

While the rise of artificial intelligence dominates the world media, this presentation focuses on changes you can make today to make life easier for customers and your team. Smart solutions already exist that can increase your profits and improve your throughput. This session will share tips and tricks and show you how pharmacies are using various solutions together to create an amazing customer experience. Fred IT Group continue their tradition of showcasing new innovations and will deliver an update on the use of AI in pharmacy.

Speakers: Paul Naismith, CEO, Fred IT Group; Regina Cowie, Partnerships Manager, Fred IT Group

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 - 7

MC: Anthony Tassone

2.00pm – 2.30pm

CLINICAL PHARMACY UPDATE (PANEL SESSION): ‘My kid vomited their medicine, what do I do?’ –using the new ACP guideline to navigate common parental concerns in children’s pain & fever Have you ever wondered how parents or carers develop their ideas and concerns about medicines, particularly when it comes to children’s pain and fever? Have you felt a lack of guidance on how to address misconceptions or other curly questions in practice? Join Dr Brett MacFarlane, John Bell and Australasian College of Pharmacy Chief Pharmacist, Suzanna Nash as they explore the roots of commonly held misconceptions regarding OTC medicine use in children, and what the first Australian community pharmacy guideline for the management of acute pain and fever in children recommends to curb the confusion.

Facilitator: Dr Brett MacFarlane, Pharmacist & Medical Director, Panwar Health

Panellists: John Bell, Community Pharmacist & Practitioner/Teacher, Graduate School of Health, University of Technology Sydney; Suzanna Nash, Chief Pharmacist, The Australasian College of Pharmacy

RURAL PHARMACY FORUM: Adapting to a changing landscape

VENUE: Meeting Room 8

MCs: Simon Blacker & Georgina Twomey

2.00pm - 5.30pm

The dynamic area of health has been marked by constant change this decade, especially in regional, rural, and remote Australia. The 2024 Rural Pharmacy Forum is a great opportunity to network with colleagues from regional, rural, and remote parts of Australia to discuss the changing landscape and the challenges facing the pharmacy sector.

These discussions will focus on full scope of practice and patient benefits in rural Australia, the challenges of community pharmacy workforce capacity in rural locations as well as the impact of and solutions to Government policies, like 60-Day Dispensing.

Participants of the Rural Pharmacy Forum will be able to discuss and identify solutions to support small business viability and workforce capability of rural and remote community pharmacy in a changing landscape.

There will also be an exciting and interactive workshop to identify key issues, discuss solutions and to inform advocacy for future rural policy direction.

You can also bring your creativity to the forum by entering the 2024 “I Love Rural Pharmacy” video competition by showing how your pharmacy is meeting the theme of adapting and evolving in a changing landscape. Prizes include a full free APP2025 Registration.

CPD CPD

THURSDAY 14 MARCH 2024

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: David Heffernan

2.50pm – 3.35pm

3.40pm – 4.00pm

The burden of allergy in Australia - from Allergic Rhinitis to Anaphylaxis

Allergy is highly prevalent in Australia with many patients being left untreated or on suboptimal treatment affecting their quality of life. In this session, pharmacists will be armed with important information on correctly diagnosing, managing and offering optimal treatment for the conditions of Allergic Rhinitis and Anaphylaxis.

Speaker: Professor Pete Smith, Professor of Clinical Medicine in Molecular Immunology

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 - 7

MC: Anthony Tassone

2.35pm – 3.05pm

PHARMACIST ONLY

SESSION

3.10pm – 3.40pm

CLINICAL PHARMACY UPDATE: Nuvaxovid

COVID-19 vaccine

Nuvaxovid (Novavax) COVID-19 vaccine is a proteinbased vaccine targeting SARS-CoV-2, the virus that causes COVID-19. Recombinant technology is used to create vaccine nanoparticles, which are then mixed with Matrix-MTM adjuvant to create the Nuvaxovid COVID-19 vaccine. Nuvaxovid is provisionally approved for use in Australia for people aged 12 years and over.

Speaker: Professor Paul Griffin, Director of Infectious Diseases, Mater Hospital

PRODUCT UPDATE: Making pharmacy a destination for innovation

Make your pharmacy a destination for innovation with a number of unique, pharmacy-only products. The cold & flu category has rebounded - new product innovation in pseudoephedrine and MAXIGESIC in your cold & flu section will help make your pharmacy the destination of choice this coming winter. The session will also include an update on recent research from the USA and FDA on phenylephrine decongestants. Globally, liposomal technology has exploded in popularity while delivering enhanced consumer benefits - the new LIPO-SACHETS range is unlocking the enormous potential of liposomal vitamins for your pharmacy by adding to your natural health range.

Speaker: Dr Hartley Atkinson, Pain Researcher & CEO, AFT Pharmaceuticals

RURAL PHARMACY & INDIGENOUS HEALTH STREAM

VENUE: Meeting Room 8

MCs: Simon Blacker & Georgina Twomey

Welcome & Opening Address

MCs: Simon Blacker & Georgina Twomey

Queensland Community Pharmacy Scope of Practice Pilot

Speaker: Lucy Walker, Pharmacy Owner, Lucy Walker Pharmacy TerryWhite Chemmart

Goondiwindi

Rural Pharmacy Forum Workshop

Facilitator: Andrew Pattinson, Chief Innovation Officer, Independent Pharmacies of Australia Group (previously The Platform Alliance Group

Rural Pharmacy Q&A Panel

Facilitator: Andrew Pattinson, Chief Innovation Officer, Independent Pharmacies of Australia Group (previously The Platform Alliance Group

Panellists: Mick Delaney, Pharmacist, Thursday Island Pharmacy; Lucy Walker, Pharmacy Owner, Lucy Walker Pharmacy TerryWhite Chemmart

Goondiwindi; Professor Harriet Hiscock, Group Leader, Health Services & Economics, Murdoch

Children’s Research Institute

Takeaways – When I Get Back to the Pharmacy…

Facilitators: Simon Blacker & Georgina Twomey

“I Love Rural Pharmacy” video competition

AFTERNOON TEA

4.00pm – 4.30pm A panel discussion on the sensorial approach to natural pain relief

CPD

In this session, clinical psychologist Noa Rotenberg, community pharmacist Jason Keily and musculoskeletal physiotherapist Ian Harris come together to discuss the role of the sensory system and the synergy of a holistic multidisciplinary teambased approach to natural pain management.

Facilitator: Karalyn Huxhagen, Consultant Pharmacist

Panellists: Jason Keily, Pharmacist; Noa Rotenberg, Clinical Psychologist; Ian Harris, Musculoskeletal Physiotherapist

THURSDAY 14 MARCH 2024

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Judy Plunkett

4.00pm – 4.45pm

Global pharmaceutical trends and their impact on Australian medicines, pharmacies and healthcare systems

IQVIA is the leading global provider of clinical research, advanced data analytics and technology solutions to the life sciences industry, public health and the broader healthcare ecosystem. As the world’s largest Contract Research Organisation (CRO), IQVIA enables customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients globally. Join IQVIA’s President of Europe, Middle East, Africa and South Asia & Global Head of Public Health, Alistair Grenfell, who will provide an overview of global pharmaceutical trends and explore the pressure points on funding and availability of medicines. He will also discuss how health professionals, including pharmacists, will play an increasingly critical role in an evolving modern health system.

Speaker: Alistair Grenfell, President Europe, Middle East, Africa and South Asia & Global Head of Public Health, IQVIA

4.50pm – 5.30pm

Older adult vaccination in Australia – what’s new?

From 1 January 2024, in line with Australian state and territory legislation, pharmacists will be able to more broadly administer vaccines to people aged 5 years and over1. Currently, ~16% (>4.2 million) of Australians are aged 65 and over, but this is expected to grow to 21-23% of the population by 20662. Pharmacists have a unique opportunity to support vaccine uptake in older adults. This session, delivered by an expert geriatrician, will focus on the opportunities and challenges of older adult vaccination.

Speaker: Dr Michael Woodward, Head of Aged Care Research, Austin Health

1. https://www.health.gov.au/cheaper-medicines/ pharmacists#:~:text=From%201%20January%20 2024%2C%20the,with%20state%20and%20 territory%20legislation

2. https://www.aihw.gov.au/reports/older-people/ older-australians/contents/demographic-profile

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 - 7

MC: Helen O’Byrne

4.35pm – 5.05pm

PRODUCT UPDATE: ReTrieve® - the only tretinoin indicated for photoageing. The what, why, and how of patient management

There is a growing interest in treating photodamage amongst Australian adults, driven by a range of skin concerns and motivations. The updated cosmetic guidelines released by the Medical Board of Australia now require all patients undergoing cosmetic procedures to have a psychological screening prior to treatment, meaning that more patients may be looking for self-administered alternatives. This session will discuss photoageing and the evidence supporting the use of Retrieve (tretinoin) to treat photodamage in primary care. Discover how topical retinoids are used, and the evidence, tolerability and counselling advice required to prepare you for effective patient management.

Speaker: Lauren Kunde, Dermatologist

RURAL PHARMACY & INDIGENOUS HEALTH STREAM

VENUE: Meeting Room 8

CPD

THURSDAY 14 MARCH 2024

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

Q&A Moderator: Judy Plunkett

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 - 7

MC: Helen O’Byrne

5.10pm – 5.40pm CLINICAL PHARMACY UPDATE: The evolving dry cough landscape – rethinking management options for your patients

The empty shelves following the cancellation of pholcodine cough products made helping patients manage their cough even more difficult, with limited choices available and pharmacists reticent to supply certain products. So, where to now to best support patient self-care? This session will discuss the options available and how to best handle dry cough presentations. Insights and tips on effective medicinal management with tried and tested ingredients, as well as the place of formulations harnessing the power of herbal actives, will also be discussed.

Speaker: John Bell, Community Pharmacist & Practitioner/Teacher, Graduate School of Health, University of Technology Sydney

RURAL PHARMACY & INDIGENOUS HEALTH STREAM

VENUE: Meeting Room 8

5.40pm – 8.30pm WELCOME RECEPTION

The networking focal point of APP, the Welcome Reception provides the perfect opportunity to catch up with colleagues, meet with suppliers and build new business relationships in a relaxed environment. Entertainment is provided and a buffet dinner and drinks will be served.

VENUE: Trade Exhibition Area

FRIDAY 15 MARCH 2024

6.45am - 8.15am GUILD MEMBER (PROPRIETOR) ONLY BREAKFAST: INDUSTRY UPDATE

This Guild Member only event will provide a confidential update on the Eighth Community Pharmacy Agreement, key industry issues and State and Territory pharmacy initiatives. All Guild members are encouraged to attend. The session will conclude with an interactive Q&A session.

Speakers: Professor Trent Twomey, National President, The Pharmacy Guild of Australia; Anthony Tassone, National Councillor, The Pharmacy Guild of Australia

Cost: $55.00 per person (includes hot breakfast)

VENUE: Event Centre, The Star Gold Coast

8.00am – 5.45pm NAME BADGE COLLECTION/REGISTRATION DESK OPEN

9.30am – 5.00pm TRADE EXHIBITION OPEN

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Paul Krassaris

8.30am – 9.20am THE PANEL: State of the Industry

Join our peak organisation industry leaders, who will explore the current key issues and discuss the complexity of the current industry environment.

Facilitator: Amanda Seeto, National Councillor, The Pharmacy Guild of Australia

Panellists: Phil Lynch, Chair, Consumer Healthcare Products Australia; Professor Jane Halton AO PSM FAICD, Chair, Generic and Biosimilar Medicines Association; Richard Vincent, Chair, National Pharmaceutical Services Association; Brett Barons, Deputy Chair, National Pharmaceutical Services Association; Professor Trent Twomey, National President, The Pharmacy Guild of Australia

9.20am – 9.40am Keynote Address

Speaker: Hon Peter Dutton MP, Leader of the Opposition

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Paul Krassaris

9.45am – 10.30am Against all odds – an inside account of the Thai cave rescue

Dr Richard “Harry” Harris is an Australian anaesthetist whose passion for cave diving has taken him to the corners of the globe in search of new adventures. In 2018, Harry and his dive partner, Craig Challen, played a crucial role in the Tham Luang cave rescue in Thailand. Find out how Harry and Craig put their medical expertise and cave diving knowledge to work to remain calm under extreme pressure and intense scrutiny, and to adapt to constantly changing circumstances in order to save the lives of the young boys and their coach, whose lives were in their hands.

Speaker: Dr Richard “Harry” Harris SC OAM, Australian of the Year 2019, Thai Cave Rescue Diver & Anaesthetist

10.30am – 11.00am MORNING TEA

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 - 7

MC: Adele Tahan

9.45am – 10.15am CLINICAL PHARMACY UPDATE: A practical guide to build your scope of practice and upskill in the management of dry eye in three easy steps

CPD

The dry eye category is ranked in the top 10 and is one of the fastest growing categories in pharmacy however, consumers are often confused by too much choice. When it comes to helping your patients, how much do you really know about dry eye drops and when to recommend one over another? This session will take you back to basics and refresh your knowledge on who is most at risk of dry eye, what is important when selecting a product to recommend and how to give simple advice to help manage dry eye.

Speaker: Celia Bloxsom, Principal Optometrist, Eyeconic Optometry

10.15am – 10.45am MORNING TEA

FRIDAY 15 MARCH 2024

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Nick Panayiaris

11.00am – 11.45am How Useful Belief changes how you look at work and the customer experience

This high energy presentation will focus on two areas: (1) mindset - how to challenge your team to re-frame the difficult parts of their working lives and help them develop a Useful Belief in order to take control of their mindset and open their brain to the opportunities that present themselves; and (2) building customer relationships - how to recognise and adapt to different personality styles and determine how to be more effective in dealing with all types of customers.

Speaker: Chris Helder, Business Communication Expert

11.50am – 12.35pm Adapt

Join futurist, Gus Balbontin, as he examines the adaptability required to chase an ever-changing customer. His presentation will focus on simple yet powerful concepts of change, adaptability, transformation, technology and innovation and how we can easily forget the customer and focus our efforts on the business instead. Gus’s lessons, learnt from decades of market disruption and business transformation in a variety of industries, are common sense and easy to implement immediately. Gus will take you behind the scenes to understand what companies have done right and wrong during these decades of unparalleled change. The lessons shared can be applied to all modern businesses and individuals facing market shifts and the relentless pace of technology.

Speaker: Gus Balbontin, Futurist

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 - 7

MC: Adele Tahan

10.45am – 11.15am CLINICAL PHARMACY UPDATE: Easing the strain - managing constipation in children and the importance of the parent/caregiver conversation

Pharmacists are ideally placed to play a pivotal role in optimising management of constipation in children. Navigating the conversation with our smaller community members and the important role of the parent/ caregiver relationship can be difficult. This session will cover the pathophysiology, signs and symptoms of constipation and when to refer to a GP. It aims to equip pharmacists with the knowledge, tools and key counselling points required to support the quality use of over-the-counter medicines, alongside lifestyle changes for the treatment of constipation. A focus on over-the-counter treatment options combined with key conversation points for effectively handling parents/caregivers will provide pharmacists with the expertise to appropriately recommend these medicines for children with constipation.

Speaker: Dr Brett MacFarlane, Pharmacist & Medical Director, Panwar Health

11.20am – 11.50am CLINICAL PHARMACY UPDATE: Vitamins and dietary supplements - fact or fiction, and the important role of pharmacists

Pharmacists rank among the top three most trusted professionals in Australia. Considering 7 million Australians take some form of complementary medicine every day – with more than half these purchases made at a pharmacy - their role is critical in the landscape of complementary medicine. Pharmacists are essential in dispelling common myths surrounding supplements and their important role in maintaining and promoting health. This session outlines the research on four key misconceptions including a belief that a good diet is good enough, the limitations of the Recommended Daily Intake (RDI), safety considerations, and key drug-nutrient interactions

Speaker: Gabrielle Covino, Head of Healthcare Practitioner Science Communication

11.55am – 12.25pm CLINICAL PHARMACY UPDATE: Novel natural solutions for chronic pain: The case for Palmitoylethanolamide (PEA)

Chronic pain presents an overwhelming healthcare challenge, experienced by almost 1 in 5 Australians aged 45 and over. Palmitoylethanolamide (PEA) is a natural compound with the unique ability to provide analgesic and anti-inflammatory benefits. Its efficacy has been demonstrated in clinical trials in conditions such as sciatic pain, carpal tunnel syndrome, lower back pain, osteoarthritis, chronic pelvic pain and peripheral neuropathies. The tolerability of PEA is excellent, and no drug interactions have been reported. This presentation will explore the evidence on PEA and describe its therapeutic applications as an adjunct or alternative natural support option for patients with chronic pain.

Speaker: Michael Alexander, Pharmacist & Naturopath

12.30pm – 1.00pm CLINICAL PHARMACY UPDATE: Role of psyllium fibre supplementation in early intervention of chronic diseases

It’s well understood that 6 out of 10 Australians are not getting enough fibre in their daily diet which can lead to gut health problems like constipation, bloating and IBS impacting their daily quality of life. However, there is a lack of awareness around the amount of daily fibre required to maintain good health. More importantly, there is a significant lack of understanding that not all fibres are created equal and exhibit different physiochemical properties that can impact different health benefits. Join Dr Daniel So, whose research focuses on dietary fibres and re-examining the clinical value they offer, to learn more about the different properties of dietary fibres and the unique multi-benefit properties of psyllium fibre. While regular psyllium fibre supplementation can improve gut health and can provide relief from constipation, diarrhea and IBS without causing bloating, clinical studies support the role of psyllium fibre supplementation as a new paradigm for early intervention against some chronic metabolic diseases such as cardiovascular disease and Type 2 Diabetes.

Speaker: Dr Daniel So, Research Affiliate, Monash University

FRIDAY 15 MARCH 2024

12.30pm – 2.00pm LUNCH

Garden Terrace Marquee OR Quick Lunch Area (Foyer F, First Floor)

12.45pm – 2.00pm WOMEN’S NETWORKING LUNCH

1.00pm – 2.00pm LUNCH

Garden Marquee OR Quick Lunch Area (Foyer F, First Floor)

This lunch is open to all pharmacists, pharmacy staff and students who are registered as full and day delegates. Join colleagues and Guild Officials for lunch and a glass of wine.

Venue: Foyer A

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Peter Hatswell

2.00pm – 2.30pm Expand your scope of practice with Metagenics

Find out how you can shape the future in the ever-evolving landscape of healthcare, while truly making a difference in the lives of your pharmacy patients. This presentation will empower you to discover new opportunities to confidently coprescribe adjunctive therapies, bridging the gap in 60-day dispensing and leading to improved patient outcomes. You will also uncover proactive ways to enhance your involvement in managing common conditions within the increased scope of practice, such as uncomplicated UTIs. This can be achieved through evidencebased, high-quality offerings within the trusted brands of the Metagenics portfolio, which are available across a variety of consultation settings, providing patients with increased access and convenience.

Speaker: Erica Smith, Clinical Education Officer; Metagenics Australia

2.30pm – 2.40pm Health Minister’s Address

The Hon Mark Butler MP, Minister for Health and Aged Care

VENUE: Arena 1A (livestream to Meeting Rooms 5-7)

2.45pm – 3.30pm Panel Session: Industry perspectives on driving customers to your front of store

At Consumer Health in Sanofi, our vision is to revolutionize how health is perceived and delivered worldwide. Our approach has shifted from mere distribution to meaningful partnership, with a steadfast commitment to put ‘health in your hands.’ We’re not just in the business of creating products; we’re in the business of empowering individuals with the tools they need for self-care. We equip pharmacies with consumer-driven scientific advancements, transforming them into wellness sanctuaries where ‘health in your hands’ becomes a reality for every customer. During this panel session, we delve into consumer insights to tailor offerings that speak directly to the community’s needs, particularly in critical health categories like immunity and mental well-being. Our synergy with the Pharmacy Guild and analytics experts is designed to refine our shared objectives, ensuring pharmacies thrive financially while fostering deeper health connections with their patrons. We are dedicated to enriching the customer journey toward wellness through every product, every piece of data, and every innovative step we take. It’s more than a partnership; it’s a pledge to ensure that health is proactive, personal, and powerful—a tangible experience that truly signifies ‘health in your hands.’

Facilitator: Amanda Seeto, National Councillor, The Pharmacy Guild of Australia Panellists: Sashi Anantham, Principal, Consumer Intelligence & Insights, IQVIA; Emma Sharpe, National Account Manager API/Priceline, Sanofi; Bram Verrept, Head of Performance & Analytics, Sanofi

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 - 7

MC: Natalie Willis

2.00pm – 2.30pm CLINICAL PHARMACY UPDATE: Functional Gastrointestinal Disorders (FGIDs) in infants - guidelines & management

Functional Gastrointestinal Disorders (FGIDs) affect up to 30% of infants and can be distressing for both the infant and their carer. Evidence based guidelines exist to support healthcare professionals in identifying and managing FGIDs. Guideline algorithms include parental support, reassurance and focusing on nutritional alternatives as a first line option before pharmacological intervention. This session will cover insights from a study undertaken by Dr Rupert Hinds et al, which demonstrates the importance of pharmacists in relation to interactions with carers of infants with FGIDs. It includes a review of FGID symptoms, the guidelines and when to refer to a healthcare professional.

Speaker: Dr Rupert Hinds, Consultant Paediatric Gastroenterologist

2.40pm – 3.10pm CLINICAL PHARMACY UPDATE: Managing pain and fever in children - the importance of the parent/carer conversation

Whilst the products available for pain and fever management in children are well known, there are still challenges that impact successful symptom management. Having a sick or chronically ill child, who may be non-verbal, can be a stressful situation for pharmacists, parents and carers. Inadequate pain management can have longer term consequences, with 50% of babies known to reject pain medication. This session will address barriers faced in the management of paediatric and children’s pain including pain assessment, factors affecting adherence to medications, perceptions of taste, the importance of dose and when to refer to a doctor. How can pharmacists better navigate the conversation around pain and fever in our youngest community members, especially when they may not be able to communicate their needs?

Speaker: Professor Rebekah Moles, Pharmacist, University of Sydney Faculty of Medicine and Health

3.10pm – 3.40pm Listen to Pain: Better conversations for better clinical outcomes in pain management

Join key experts in pain management, who will touch on the results of the latest Haleon Pain Index and will utilise a case study-based approach to discuss the role and importance of optimizing patient care to individualise recommendations of over-the-counter medicines.

Speakers: Joyce McSwan, Clinical Program Director, Gold Coast Primary Health Network Persistent Pain Program; Professor Andrew McLachlan, Head of School & Dean of Pharmacy, University of Sydney

FRIDAY 15 MARCH 2024

3.30pm – 4.00pm

AFTERNOON TEA

HARM MINIMISATION STREAM

VENUE: Arena 1A

MC: Angelo Pricolo

4.00pm – 5.30pm

PANEL SESSION: BREAKING BARRIERS: A CONVERSATION WITH PEOPLE WITH DISABILITIES ON THEIR PHARMACY NEEDS

VENUE: Meeting Rooms 5 - 7

MC: Morris Misel

EARLY CAREER PHARMACIST STREAM: EMBRACE, ADAPT, THRIVE – HOW TO FUTURE-PROOF YOUR PHARMACY CAREER

VENUE: Meeting Room 8

MC: Annette Williams

As pharmacists, we are constantly developing policies, programs and practices that aim to reduce the harms associated with the use of psychoactive drugs in people unable or unwilling to stop. We can extend this to behaviours, like gambling, where even though damage is being done, stopping seems impossible to achieve. Join leaders in their fields to discuss local and international trends, as well as treatments and potential solutions to help make our communities safer. The stream will conclude with a panel session featuring all speakers.

Youth Mental Health: The Revolution

Speaker: Professor Patrick McGorry AO, Psychiatrist & Executive Director, Orygen

LAIB: Success story in Tasmania

Speaker: Jack Muir Wilson, Pharmacist, Wilkinson’s TerryWhite Chemmart (Burnie, TAS)

Injecting Rooms: Can we live without them?

Speaker: Dr Richard Di Natale, Public Health Specialist & Former Australian Senator

Gambling: Chances are you’re about to lose

Speaker: Professor Malcolm Battersby, Head of Psychiatry, College of Medicine and Public Health, Flinders University

4.00pm – 5.30pm

Community pharmacists play a vital role in providing health care services to people living with a disability - they help them manage their medications, monitor their health conditions, and offer advice and support. To do this effectively, community pharmacists need to understand the needs and preferences of people living with a disability, and tailor their services accordingly. This panel session will offer rare insights into the lives of people living with disabilities and the opportunity to discover firsthand their views and needs of community pharmacies.

Join our panel of four amazing people who live with different kinds of disabilities, each sharing their stories, challenges, and hopes for how community pharmacists can serve them better and make a positive difference in their lives.

Facilitator: Morris Misel, Industry Fellow, Griffith University’s Inclusive Futures: Reimagining Disability Panellists: Julia Robertson, Accessibility Consultant, Summer Foundation; Dr Chris Edwards, Autistic Autism Researcher, Autism Spectrum Australia; Julie Rogan, Senior Disability Advisor, Griffith University Student Disability and Accessibility

4.00pm – 5.30pm

Unleash your potential in this engaging workshop for Early Career Pharmacists, which will cover adaptability, embracing change and future-proofing your career while maintaining passion for your chosen profession. A panel of successful, dynamic pharmacists will share their invaluable insights, before attendees split into focus groups to delve deeper into these key topics. This workshop is your chance to learn, discuss and connect with the industry’s best. You come away with a renewed sense of purpose and the tools to navigate the pharmacy world with confidence.

Facilitator: Annette Williams, National Brand & Communications Manager, Blooms The Chemist

Speakers: Hannah Mann, Founder & Managing Partner, Kimberley Pharmacy Services; Flynn Swift, President, International Pharmacy Student Federation; Andrew Leslie, Pharmacist and Proprietor, Blooms The Chemist

SATURDAY 16 MARCH 2024

8.00am – 5.15pm NAME BADGE COLLECTION/REGISTRATION DESK OPEN

9.30am – 5.00pm TRADE EXHIBITION OPEN

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Anthony Tassone

8.30am – 9.10am PANEL SESSION: Integrating Full Scope Pharmacist Services into Community Pharmacy Practice - removing friction points

There has been a plethora of announcements from state and territory governments acknowledging the role that pharmacists can play in primary care when practising at full scope. This panel session allows us to pause, take stock of the current landscape and review, and predict, the pharmacy setting in which this practice will be integrated. Issues that will be covered include, (1) the key triage role of staff; (2) utilising the consultation room in an optimised way, (3) promoting services externally and to existing patients; and (4) workflow issues in pharmacy.

Facilitator: Kos Sclavos AM, APP Chairman

Panellists: Christine Hrudka, Past National President, Canadian Pharmacists Association; Amanda Seeto, National Councillor, The Pharmacy Guild of Australia; Sara Kemp, Sara Kemp, Senior Manager – Full Scope Project (Qld), The Pharmacy Guild of Australia; Cate Whalan, Branch Committee Member (Qld), The Pharmacy Guild of Australia, Lucy Walker, Branch Committee Member (Qld), The Pharmacy Guild of Australia

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Anthony Tassone

9.20am – 9.50am PANEL SESSION: Unlocking latent value through innovation in Community Pharmacy

Despite the vital role pharmacy has in the community, pharmacies continue to experience an increasing number of existential threats. This session explores how digital innovation will see pharmacy not only survive, but thrive, during the next decade. Concrete examples of innovation in pharmacy will be examined, and approaches to changing commercial and regulatory landscapes will be discussed.

Speaker: Hamish Henderson, CEO, Rival Software & Adjunct Senior Lecturer, University of Sydney

Facilitator: Natalie Armstrong, Head of Retail Marketing, Sandoz

Panellists: Hamish Henderson, CEO, Rival Software & Adjunct Senior Lecturer, University of Sydney; Catherine Bronger, General Manager, Chemistworks & NSW Vice President, The Pharmacy Guild of Australia; Luke van der Rijt, Proprietor, Southcity Pharmacy & NSW Branch Committee Member, The Pharmacy Guild of Australia

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 - 6

MC: Nick Panayiaris

9.20am – 9.50am CLINICAL PHARMACY UPDATE: Clear insights into common ear conditions

This session will provide pharmacists with insights into the OTC management of common ear conditions. Excessive or impacted ear wax is very common, affecting 6% of people and 1 in 3 older adults. Syringing of ears is one of the most common medical procedures performed by GPs. This session will address how OTC treatments can facilitate wax removal and will review two other common ear conditions, swimmers ear and middle ear infections (acute otitis media), with a focus on the role of OTC treatments to help manage these conditions, and how pharmacists can support antibiotic stewardship.

Speaker: Dr John Gullotta AM, Specialist General Practitioner & Registered Pharmacist

9.55am – 10.25am

How medical cannabis as a professional service can drive commercial growth for pharmacy

This session is for pharmacies looking to expand their clinical knowledge and professional services by incorporating medical cannabis as a new therapy for their patients. The session will overview the current medical cannabis market and highlight some of the commercial challenges pharmacies are facing at present and will assist pharmacists in initiating and normalising the conversation with patients and healthcare professionals to consider medical cannabis as an adjunctive therapy. Pharmacists will be provided with a framework on how to utilise existing professional services when dispensing medical cannabis to increase revenue. Examples of possible scenarios will be presented to guide pharmacists on the process in which to get started.

Speaker: Chetna Patel, Business Development & Clinic Manager, MedReleaf Australia

9.55am – 10.25am CLINICAL PHARMACY UPDATE: Adapalene - the first over the counter topical retinoid for mild to moderate acne

Adapalene is the first acne fighting retinoid available over the counter. Pharmacists are uniquely positioned to recommend effective, appropriate, evidence based over-the-counter treatments and holistic skincare advice for acne sufferers. This session will provide an overview of the down scheduling of adapalene and review Therapeutic Guidelines in relation to suitability of adapalene for recommendation over the counter. Also discussed will be the importance of tailoring over-the-counter treatments such as benzoyl peroxide and adapalene for different patient types and acne variants. “Acne myths”, counselling of over-the-counter treatment side effects and recommendations for adjunctive skincare to optimise treatment results and adherence will also be explored. The session will conclude with discussion of clinical scenarios to highlight common day-to-day presentations of acne sufferers seeking help in pharmacy and how to confidently recommend adapalene and when to refer to a GP or Dermatologist.

Speaker: Dr Leona Yip, Consultant Dermatologist

10.25am – 10.45am

MORNING TEA

CPD

CPD

SATURDAY 16 MARCH 2024

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Natalie Willis

10.45am – 11.15am PANEL SESSION: The final frontier of women’s health - menopause: challenging taboos, changing the conversation, and the value of investing in an underserved market

Embark on an exploration of women’s health in a session that challenges norms, confronts biases, and unveils the transformative potential within menopause. Discover how societal influences impact women’s health, leading to disparities in diagnosis and treatment. Dive into the crucial role of breaking taboos and stereotypes in fostering an inclusive healthcare system. Explore the untapped economic potential in women’s health, emphasising the need to understand and address women’s unique symptoms. Plus, learn how pharmacies, as accessible healthcare hubs, can play a pivotal role in driving a paradigm shift in healthcare. Don’t miss this opportunity to be part of a dynamic session that shapes the future of women’s health.

Facilitator: Yvette Costi, Chief Marketing Officer, Blooms The Chemist

Panellists: Associate Professor Erin Morton, Clinical Research Associate; Andria Aird, Pharmacy Owner

11.20am – 11.50am

PHARAMCIST ONLY

SESSION

Finance strategies every pharmacist needs to know

This session will provide you with finance strategies and insights on how to be successful in lending to buy your next pharmacy, new commercial premises, investment property or home. Using practical case studies, Barry Thatcher will demystify the lending process and guide you on what you need to successfully obtain finance, maintain the lowest cost finance possible and avoid potential pitfalls. Armed with this knowledge, you’ll be ready to confidently make the next move in your pharmacy career. As experts in the pharmacy industry, Barry has helped many pharmacy franchisees and independents.

Speaker: Barry Thatcher, Managing Director, Thatcher Finance

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 - 6

MC: Andrew Ngeow

10.45am - 11.15am CLINICAL PHARMACY UPDATE: Exploring the vital role of ubiquinol in mitochondrial health - the frontier of wellbeing

This session will delve into mitochondrial health as the cornerstone of wellbeing and will explore the pivotal role of ubiquinol, a potent antioxidant and electron carrier, in ensuring optimal cardiovascular function, cellular energy production and reproductive health. Discover how ubiquinol’s ability to support electron transport chain activity bolsters heart health, enhances ATP production and safeguards cellular DNA. The essential role of ubiquinol in sustaining the energy-demanding processes involved in fertility and reproduction will also be examined.

Speaker: Bobby Mehta, Pharmacist

11.20am - 11.50am CLINICAL PHARMACY UPDATE: Clarity and comfort - dry eye and peri-operative dry eye information for pharmacists

Join Dr Jason Holland, one of the practicing optometrists from The Eye Health Centre in Brisbane, to hear about dry eye, in particular how dry eye can and should be managed in the periods before and after ocular surgery.

Speaker: Dr Jason Holland, Clinical Optometrist, The Eye Health Centre

CULTURAL ENGAGEMENT FORUM

VENUE: Meeting Room 7 & 8

MCs: Simon Blacker & Georgina Twomey

10.45am - 1.00pm As the oldest continuing human culture on earth, Aboriginal peoples have been living on this land for at least 65,000 years, and their history and culture have uniquely shaped Australia as a nation. Australia is also a culturally and linguistically diverse (CALD) nation which has been enriched by the contribution of cultures from many nations. Culture impacts on all aspects of a person’s life - the Guild and its community pharmacy members are committed to supporting high quality, culturally safe and appropriate pharmacy services, and to the development and application of Quality Use of Medicines (QUM) strategies in community pharmacy which acknowledges and responds to the specific needs of the diverse cultural needs of their local community and opportunities for specific services to be implemented.

Engagement with the local community is essential when designing and delivering healthcare services. The Cultural Engagement Forum will include a facilitated session by the Guild’s Cultural Advisor who will deliver an interactive and engaging workshop, where the content resonates with delegates.

The forum will also explore different ways of increasing engagement and building respectful relationships by working in partnership with our diverse communities for the provision of care which is culturally responsive.

In 2024, the inaugural “Cultural Engagement” Video Competition will be held. This is an opportunity for community pharmacies across Australia to showcase how they provide a culturally safe environment and are responsive to the needs of culturally diverse populations in their local community, including Aboriginal and Torres Strait Islander peoples, to ensure their health care needs are met. Prizes include a complimentary APP2025 full registration.

Welcome and Introductions

MCs: Simon Blacker & Georgina Twomey

Unpacking Cultural Engagement in the Workplace

Speaker: Tina McGhie, CEO and Delivery Lead, Curijo

Inclusion Benefits Everyone

Speaker: Rochelle Burdge, People and Culture

Director, The Pharmacy Guild of Australia National Secretariat

CPD

CPD

CPD

SATURDAY 16 MARCH 2024

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

Q&A Moderator: Natalie Willis

11.55am - 12.40pm ANN DALTON ADDRESS: Equal Justice

Rabia Siddique is a human rights lawyer and retired British Army officer who successfully sued the UK Ministry of Defence for discrimination after it failed to acknowledge the role she played in the rescue of two captured Special Forces soldiers in war-torn Iraq in 2008. Join Rabia, who will share a personal story of battling with discrimination, abuse, chronic illness and PTSD after her involvement in the hostage crisis, and who will explore what it means to display moral courage, to lead by example, to stand up for one’s principles in the face of criticism, adversity and sacrifice, and to fight for equality.

Speaker: Rabia Siddique, Human Rights Lawyer, Retired British Army Officer, Hostage Survivor & Author

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 - 7

MC: Andrew Ngeow

11.55am - 12.25pm CLINICAL PHARMACY UPDATE: Topical corticosteroids - facts and fallacies

This educational session aims to offer a comprehensive approach to the appropriate and effective use of topical corticosteroids (TC). With the increasing array of available TC, participants will receive guidance on optimizing treatment. Factors such as patient characteristics, the type of lesion, and the lesion’s responsiveness to corticosteroids will be considered. A review of TC potency, shedding light on the nuances of their effectiveness will be presented. Various factors influencing the efficacy of TC, including the impact of different vehicles (ointments, creams, gels, etc) and dressing types, will be explored in detail.

Speaker: Dr Jason Wu, Consultant Dermatologist

CULTURAL ENGAGEMENT FORUM

VENUE: Meeting Room 8

MCs: Simon Blacker & Georgina Twomey

Panel Q&A Session

Facilitator: Kellie Beckenham, Pharmacist

Panellists: Rochelle Burdge, People and Culture Director, The Pharmacy Guild of Australia National Secretariat; Hannah Mann, Pharmacist, Kimberley Pharmacy Services; Abbey Marshall, Rural and Indigenous Chair, NAPSA; Tina McGhie, CEO and Delivery Lead, Curijo

Cultural Engagement Video Showcase - the video competition is an opportunity to showcase and emphasise the role of community pharmacies in promoting health and wellness while welcoming and celebrating the diversity of cultures in their own community.

Wrap up and Forum Close

MCs: Simon Blacker & Georgina Twomey

12.30pm – 2.00pm LUNCH

12.30pm - 1.00pm CLINICAL PHARMACY UPDATE: Common dermatological presentations in pharmacy – when to treat and when to refer

As the scope of pharmacy practice expands, there is a growing demand for pharmacists to enhance their knowledge of common dermatological conditions, ranging from acne and psoriasis to eczema and wounds. This presentation aims to equip pharmacists with a comprehensive understanding of these prevalent skin disorders that they regularly encounter in their daily practice. Guidance addressing crucial aspects such as when to refer patients to other healthcare professionals and exploring the diverse treatment options available for these dermatological issues will be presented.

1.00pm – 2.00pm LUNCH

Garden Terrace Marquee OR Quick Lunch Area (Foyer F, First Floor)

12.30pm - 2.00pm QLD MEMBER ONLY NETWORKING LUNCH

Garden Terrace Marquee OR Quick Lunch Area (Foyer F, First Floor)

This exclusive networking lunch is open to Pharmacy Guild QLD members only and offers the opportunity to connect with Branch-elected Guild representatives and fellow members in a relaxed setting. A lunch ticket is required to attend this function.

VENUE: Lunch Marquee (cordoned off area)

12.30pm – 1.30pm PHARMACY ASSISTANT NETWORKING LUNCH

Come and network with like-minded pharmacy assistants plus meet the 2023 Pharmacy Guild of Australia/Maxigesic Pharmacy Assistant of the Year Award National Winner, Colby Diek. This lunch is free for all pharmacy assistants.

VENUE: Foyer A

SATURDAY 16 MARCH 2024

BUSINESS, INNOVATION & LEADERSHIP STREAM

VENUE: Arena 1A

MC: Michael Hann

Q&A Moderator: Chris Owen

2.00pm – 2.30pm Buying and selling a pharmacy today

This session will provide an overview of the negotiations involved in the buying and selling of pharmacies, the funding options available for purchase and a full explanation of the process regarding the execution of the sale.

Speaker: Richard Gorman, Managing Director, Corporate Financial Services P/L

2.35pm – 3.05pm What’s new at GuildSuper

This presentation from GuildSuper will outline some exciting changes that are happening at the fund and the positive impact this will have for our valued employers and members. We will also touch on ways that we support our employers and members with different benefits, making it an APP session that you don’t want to miss.

Speaker: Rosemareee Wardle, Employer Partnerships Lead, GuildSuper

CLINICAL PHARMACY/PRODUCT UPDATE STREAM

VENUE: Meeting Rooms 5 & 6

MC: Paul Krassaris

2.00pm – 2.30pm CLINICAL PHARMACY UPDATE: Exploring the actinic keratosis-skin cancer link - a guide for pharmacists

More than 70% of squamous cell carcinomas originate from actinic keratosis1, a condition that costs the Australian healthcare system up to $25m annually2. Pharmacists are ideally positioned to leverage a better understanding of actinic keratosis (AK) to provide effective counselling on prescribed treatments, to manage epidermal wound healing post-treatment, and to discuss effective and innovative preventative strategies. In this session you will learn how UV exposure can lead to AK, the risks of AK, treatment considerations, and an in-depth understanding of sunscreen formulations.

Speaker: Dr Melissa Manahan, Dermatologist

1. Perera E, McGuigan S, Sinclair R. Cost for the treatment of actinic keratosis on the rise in Australia. F1000Res. 2014 Aug 5;3:184. doi: 10.12688/ f1000research.4671.2. PMID: 25309734; PMCID: PMC4184293

2. Czarnecki D, Meehan CJ, Bruce F, Culjak G. The majority of cutaneous squamous cell carcinomas arise in actinic keratoses. J Cutan Med Surg. 2002 May-Jun;6(3):207-9. doi: 10.1007/s10227-001-0041-x. Epub 2002 Apr 15. PMID: 11951126

2.35pm – 3.05pm CLINICAL PHARMACY UPDATE: Get to the root cause of the problem - helping your customers become dandruff free Dandruff starts after puberty and affects up to 50% of all adults. For many people, it is not a trivial condition but is socially embarrassing and can negatively impact self-esteem. There is no cure for dandruff or the related condition, seborrheic dermatitis. As these are chronic, relapsing conditions, many people can benefit from maintenance therapy to help keep dandruff under control. This session will review core aspects of dandruff and seborrheic dermatitis, including its pathogenesis, differential diagnosis, evidence-based treatment options and relapse prevention.

Speaker: Dr Peter Piazza, General Practitioner

3.05pm – 3.30pm

AFTERNOON TEA

SATURDAY 16 MARCH 2024

BUSINESS STREAM

VENUE: Meeting Rooms 5 & 6

MC: Michael Hann

Q&A Moderator: David Heffernan

3.30pm – 4.15pm Measures for pharmacies to take post 60-day dispensing to boost viability

The 60-day dispensing Commonwealth Government initiative will slowly bite into the viability of pharmacies. The impact of two tranches of impacted medicines is yet to flow through. For this reason, pharmacies should be implementing measures that can offset some of this impact.

Mal Scrymgeour will outline the approach pharmacies should take and detail some of the key measures that should be considered.

Speaker: Malcolm Scrymgeour, International Retail Consultant

4.20pm – 4.50pm Exploring the pharmacy market and financial landscape – 40+ years of challenges and successes

This session will provide a financial and market update on the impact of 60-day dispensing so far and provide some context in the light of over 40 years of pharmacy financial and economic trends. The session will also update attendees on the current market capitalisation rates highlighting the differences between market prices and valuations and will examine the current pharmacy market climate and factors driving market sentiment. Insight on pharmacy valuation trends and issues arising from the new pharmacy economic climate will also be provided.

Speaker: Frank Sirianni, Managing Director, Medici Capital

7.00pm – Midnight APP Street Party – ‘GLOWCHELLA’

PROFESSIONAL STREAM

VENUE: Meeting Rooms 7 & 8

MC: Greg Scarlett

3.30pm – 4.00pm PDL’s Perspective on Pharmacist Prescribing

This session will delve into pharmacist prescribing initiatives across the country and will explore critical elements around scope, documentation, best practice guidelines, continuous quality improvement and more. Through engaging case studies and practical insights, this presentation aims to equip pharmacists with the knowledge and tools needed to confidently navigate pharmacist prescribing while mitigating potential risks.

Speaker: Naomi Lim, Professional Officer, PDL

4.00pm – 4.30pm Your profit gaps might actually be training gaps

Join business coach, Helen Rogerson, as she discusses the following key topics - the link between training and profit, how higher employee engagement equals higher profits, developing employee capability, how employee satisfaction is critical to customer satisfaction, assessing if your team has the right skills for 2024 and beyond, and ways to upskill your team.

Speaker: Helen Rogerson, Author, Facilitator, Coach, Trainer

4.30pm – 5.00pm

The future of QCPP

Throughout the last three years, the scope of community pharmacies has expanded greatly. As the quality assurance program, QCPP is dedicated to continuous improvement and innovation in an ever-evolving landscape. Join us as we discuss the future of QCPP and some of the changes coming in 2024.

Speakers: Simon Blacker, National Vice-President Clinical Governance, Pharmacy Guild of Australia; Chloe Hennessey, Director of Clinical Governance and Quality, The Pharmacy Guild of Australia

Inspired by the Californian music and arts festival, Coachella, the 2024 Street Party will blow your mind and your senses with the coolest of beats and funky art installations set to a backdrop of neon. Entertainment will include luminescent dance performances, covers band and a headlining performance by DJ sensation, Hot Dub Time Machine, who has played at festivals all over the globe including Coachella, Reading and Splendour in the Grass. For those wanting a quieter experience, dance the night away at our silent disco in the adjoining chill-out marquee, where you can join in the ‘glowchella’ spirit at the glitter and tattoo bar and create memories with pharmacy friends in our themed photo booth. Glow hard or glow home! Ticket price includes a buffet dinner, cocktail on arrival and five-hour drinks package including basic spirits.

VENUE: Event Centre, The Star Gold Coast

DRESS: Glowchella

COST: $150pp/$110pp for Students, Guild Interns and Pharmacy Assistants

SUNDAY 17 MARCH 2024

8.30am – 1.00pm

NAME BADGE COLLECTION/REGISTRATION DESK OPEN

9.30am – 12.30pm TRADE EXHIBITION OPEN

PROFESSIONAL STREAM

VENUE: Meeting Rooms 5 & 6

MC: Greg Scarlett

9.00am – 10.30am Clinical Governance: The key to unlocking your pharmacy’s potential

Join clinical governance experts and workshop practical solutions for how to implement clinical governance in community pharmacy. Learn why clinical governance is important for pharmacy practice and how it supports the delivery full scope in your pharmacy.

CPD

Speaker: Chloe Hennessy, Director of Clinical Governance and Quality, The Pharmacy Guild of Australia ; Simon Blacker, National Vice-President Clinical Governance, The Pharmacy Guild of Australia; Liz Brimage, Project Manager Clinical Governance & Quality, The Pharmacy Guild of Australia

10.30am – 11.00am MORNING TEA

PROFESSIONAL STREAM

VENUE: Meeting Rooms 5&6

MC: Greg Scarlett

11.00am – 11.45am

Future State: Community pharmacy workforce projections, remuneration and legislative changes

This session will outline the keys findings and insights of the Pharmacy Guild of Australia on community pharmacy workforce supply and demanding longitudinal modelling. A snapshot of 2023 remuneration survey trends and the latest industrial relation legislation changes effecting community pharmacy employment will also be discussed.

Speaker: Scott Harris, Workplace Relations Director, The Pharmacy Guild of Australia

CPD

11.45am – 12.30pm Community Pharmacy Programs

A review of revenue opportunities and regulatory challenges for community pharmacy in relation to community pharmacy programs will be covered in this session. This is a dynamic environment, with change anticipated across CPA programs, aged care and digital health. This is a critical session for community pharmacies looking to maintain their professional service relationships with diverse patient groups.

Speaker: Erica Vowles, Programs, Partnerships and Health Services Director, The Pharmacy Guild of Australia

12.30pm TRADE EXHIBITION & CONFERENCE CLOSES

OUR SPONSORS:

PRINCIPAL SPONSORS

MAJOR SPONSORS

PROGRAM SPONSORS

CLINICAL PHARMACY/ PRODUCT UPDATE SESSION SPONSORS

BUSINESS SESSION SPONSORS

WELCOME RECEPTION SPONSOR

WIN A HOLIDAY COMPETITION SPONSOR

MEDIA PARTNERS

LUNCH SPONSOR

MEDIA SPONSOR

MOBILE APP SPONSOR

OFFICIAL EDUCATION PARTNER

NAME BADGE COLLECTION STATION SPONSOR

ONLINE SESSION PLATFORM SPONSOR WORKSHOP SPONSORS

OFFICIAL EVENT PARTNERS

STREET PARTY SPONSORS