Heavy Oil Latin America Conference & Exhibition

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

MEXICO 2013

September 24 ‐ 26, 2013 Puerto Vallarta, Mexico Interna onal Conven on Centre

Official

Newsle er

La n America’s official event for the heavy oil community

Heavy Oil Community to Gather in Mexico Hundreds of delegates from La n America’s heavy oil community will gather to discuss the strategy for onshore and offshore E&P ac vity, innova on and collabora on

Issue #1 April, 2013

In This Issue 2 3 4

Strategies for La n American Heavy Oil

Schedule of Events & Fees

Business Conference Program

Technical Program Topics

Exhibi on ‐ Showcasing Technologies for Heavy Oil

Plan Your Trip to Puerto Vallarta

HOLA! The Heavy Oil La n America Every 18 months, in varying La n Conference & Exhibi on will head to American loca ons, business leaders Puerto Vallarta, Mexico for the second and technical experts converge at Conference focusing on heavy oil Heavy Oil La n America Conference & challenges and issues facing La n Exhibi on to address these issues. In America. Produced by the organizers 2013, the Conference will be comprised of the renowned World Heavy Oil of a business conference coupled with Congress, Heavy Oil La n America over 100 business and technical Conference & Exhibi on will bring presenta ons, networking, short together hundreds of delegates for a courses and technical tours, The four‐day Business Conference, Conference is supported by leading Technical Conference and networking heavy oil industry leaders and Conference Stakeholders events. Held for the first me in companies dedicated to improving Colombia in 2011, the Conference has explora on, recovery, produc on and the enviable reputa on as the strongest transporta on of this rich resource. pla orm for regional government, na onal oil companies, service Global reserves of conven onal oil are companies and leading experts to on a rapid decline, while abundant unconven onal reserves endow heavy navigate the challenges and oil produc on with great explora on opportuni es related to unlocking heavy oil. Heavy oil’ produc on, poten al and broad development prospects. Heavy Oil La n America transporta on, and refining present Conference & Exhibi on is the premier special challenges compared to Organized by conven onal oil, and the need to bring forum focused on the business this rich resource to market on an opportuni es, technologies, economics and environmental impact from its economically feasible basis, whilst minimizing the environmental impact, development in La n America. requires serious industry discussion.

9

10

11

The Interna onal Conven on Centre, Puerto Vallarta—the loca on of the Heavy Oil La n America Conference & Exhibi on

heavyoilla namerica.com

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

MEXICO 2013

innovation & collaboration La n America’s official event for the heavy oil community

Conference focuses on strategies for Latin America Taking place September 24 ‐ 26, in Puerto Vallarta “we could not be more excited to organize this event in Mexico with all of our Stakeholders,” says Wes Sco , Execu ve Vice President, daily mail group events (co‐organizer of Heavy Oil La n America Conference & Exhibi on). “Since confirming the loca on in 2012, we have been working closely with our partner CAMPETROL, along with City Officials, Stakeholders, Execu ve Commi ee Members, exhibitors, sponsors and industry representa ves to ensure we con nue to build momentum as the premier, comprehensive event for heavy oil.”

The theme for 2013 is The Mone za on of Heavy Oil in the Region: Challenges and Opportuni es. Bringing together experts in the heavy oil community,

the Conference will provide an opportunity for discussion on the challenges and opportuni es presented when working to develop heavy oil resources both onshore and offshore. With over 100 presenta ons from both a business and technical perspec ve, the challenge will be to answer how the heavy oil sector will improve long term sustainability, using innova ve technologies, and collabora on among the en re industry.

Read more about the Business and Technical Conference.

Issue #1 March, 2013

Who Will A end?

ANH Colombia Baker Hughes Chevron Ecopetrol Halliburton Hocol IDP La n America Mansarovar Pacific Rubiales PDVSA Pemex PeruPetro Petrobras Petrominerales Pluspetrol Shell Mexico Schlumberger Tecpetrol Weatherford

Benigna Leiss, Business & Commercial Manager, Chevron Africa and La n American Explora on and Produc on Company

Alberto De La Fuente – President & Director General, Shell Mexico Adam Anderson, President La n America, Baker Hughes

heavyoilla namerica.com

Kambiz Safinyua, CEO, VisuRay

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

MEXICO 2013

REGISTER FOR THE CONFERENCE

schedule of events

Issue #1 March, 2013

La n America’s official event for the heavy oil community

Network with the industry Heavy Oil La n America Conference & Exhibi on offers heavy oil professionals a unique opportunity to experience two full conference programs inside a three‐day program of social networking ac vi es and a prime occasion to meet and do business with the en re supply chain of La n America’s heavy oil industry.

Sept. 23 Morning



Technical Tours (separate registra on required)



Sept. 24 

Short Courses (separate registra on required)

Mid‐day





Business Conference Con nues

Keynote Address & Luncheon

Technical Tours conclude



Short Courses conclude









Opening Ceremony & Cocktails

Exhibi on closes 6:30 pm



Mexican Fiesta



Exhibi on Opens





Keynote Address & Luncheon



Keynote Address & Luncheon



Technical Conference 3 Concurrent Sessions



Technical Conference: 3 Concurrent Sessions

Exhibi on closes 6:30 pm





Technical Conference: 3 Concurrent Sessions

Closing Keynote



Technical Conference 3 Concurrent Sessions



Business Conference Con nues

Sept. 26

Exhibi on Opens

Evening

Technical Conference 3 Concurrent Sessions

Business Conference Opens Exhibi on Opens



Opening Ceremonies & Welcome Address





A ernoon

Sept. 25



The Full Conference Pass can be purchased for $USD 1,090 (early bird rate un l June, 2013).

Register online here



Technical Conference 3 Concurrent Sessions

Conference Cocktail Recep on



Exhibi on closes 5:30 pm



Closing Ceremony

Conference Registra on Fees Include:     

Business Conference (24 September) Technical Conference (25 & 26 September) Opening Ceremonies & Cocktails (evening 23 September) Mexican Fiesta (evening of 25 September) Closing Cocktail Party (evening of 26 September)

     

Exhibi on Pass (24 ‐ 26 September) Online Technical Conference proceedings Keynote Luncheons daily Daily breakfasts and networking refreshments Delegate bag & notebook Opportunity to par cipate in Spousal Program

Registra on is available online at heavyoilla namerica.com

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

MEXICO 2013

REGISTER FOR THE CONFERENCE

the speakers La n America’s official event for the heavy oil community

Issue #1 March, 2013

Business Conference: Iden fying the Challenges The growing importance of on the economic heavy oil for our energy future development and energy has resulted in commercial resource availability organiza ons across the supply within La n America. chain, as well as governments in

the region, being forced to The format of this rethink their oil strategies and business day has been offshore and onshore E&P specifically designed to ac vity. Addressing the lack of be highly interac ve, infrastructure in La n America, with a major emphasis on and new prospects arising from discussion‐based sessions and opportuni es for audience the Orinoco Belt mean there are par cipa on. This is your chance great challenges and huge to be part of the debate and opportuni es. These discuss the issues that are opportuni es are developing in important to you with many of the emerging markets such as Peru and Ecuador, but may prove the top industry leaders, as well as policy and decision makers difficult to fully exploit at this from throughout La n America, stage, however the poten al of as well as interna onal countries such as Mexico and Venezuela, as the latest organiza ons seeking to do produc on hotspots in the business within the region. region is a rac ng the

supermajors and service In this highly relevant and companies. However, mely Forum, you will hear from government and business today’s leading IOCs, NOCs, local rela onships will need to be service providers and operators, structured in a manner that is and representa ves from en cing to organisa ons na onal governments as they seeking to bring their exper se provide their key strategic and investment to the region. insight, relevant case studies and

project updates, as well as their proven experience that will help The business day of the Heavy to define the policies and plans Oil La n America Conference & Exhibi on, being held for heavy oil in La n America in the years to come.

September 24 ‐ 26, 2013, in

Puerto Vallarta will delve into recent geopoli cal, trade, and intra‐region E&P and infrastructure challenges for heavy oil that may impact the security of oil supply to the region and globally, as well as having drama c implica ons

heavyoilla namerica.com

2013 Business Conference Commi ee

Dr. Carlos Morales Gil, Director General Explora on and Produc on, PEMEX Explora on & Produc on

Kambiz Safinya, CEO, VISURAY

Laura Atkins, Director of Petroleum Research, HART ENERGY

Benigna Leiss, Country Manager Mexico, CHEVRON

Alberto de la Fuente, President and Director General, SHELL MEXICO

Luis Rojas, SVP Produc on, PACIFIC RUBIALES

Elisabeth Eljuri, Global Prac ce Leader, La n America Partner, NORTON ROSE

Tim Hazle , Managing Director, GOVERNMENT OF ALBERTA—MEXICO OFFICE

David Voght, Managing Director, IPD LATIN AMERICA

Sergio Pesavento, Country Manager, TECPETROL

Daniel Pardo, Sector Analyst, CAMPETROL

Allison Binns, Threat Analyst, CHEVRON

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

business topics

REGISTER FOR THE CONFERENCE

MEXICO 2013

La n America’s official event for the heavy oil community

Issue #1 March, 2013

The Business Conference, taking place 24 September, is led by Business Conference Chair Dr. Carlos Morales Gil ‐ Director General Explora on & Produc on, PEMEX E&P

The Commi ee is working to develop the program and bring to light the challenges facing the heavy oil industry today, and in the future.

Business Conference Topics Include:





















Examining the Latest Developments with the Orinoco Belt Guaranteeing Heavy Oil Expansion in Mexico in 2013 and Beyond

The Business Conference creates a perfect se ng to discuss challenges, issues and solu ons facing La n America

Colombia: A Poster Child for the La n American Heavy Oil Industry Protec on for Investors Affected by Resource Na onalism Brazil and Ecuador: Snapshots in the Latest Mone za on Developments of Heavy Oil Fields

Addressing the Infrastructure Challenge in La n America to ensure Mone za on of Na onal Resources

Understanding the Investment Climate in Venezuela: What do Stakeholders Need to Know?

Cul va ng a High Level Skill Base in Mexico to Safeguard the Future of the Countries Energy Industry Markets and Investments on Heavy Oil in La n America Pemex: A Special Case Study – A New Chapter in Mexico’s Energy Sector

Elisabeth Eljuri, Global Prac ce Leader, La n America Partner, Norton Rose

Confirmed Speakers Carlos Morales Gil, Director General E&P, PEMEX E&P Enrique Sira, Senior Director Energy Research, IHS CERA Huiman Ye, President and CEO, MANSAROVAR COLOMBIA Benigna Leiss, Country Manager Mexico, CHEVRON San ago Paster Morris, President and GM Ecuador, IVANHOE ENERGY Fernando Gu errez, President, BICENTENARIO Adams Anderson, President La n America, BAKER HUGHES

Laura Robertson, Managing Counsel Arbitra on, CONOCOPHILLIPS Edgar Rangel‐German, Commissioner, NATIONAL HYDROCARBON COMMISSION Luis Rojas, SVP Produc on, PACIFIC RUBIALES Ricardo Sarmiento, Vice President, Asset Delivery and Technical Resources, TALISMAN COLOMBIA Elisabeth Eljuri, Global Prac ce Leader, La n America Partner, NORTON ROSE Alberto de la Fuente, President and Director General, SHELL MEXICO David Voght, Managing Director, IPD LATIN AMERICA

heavyoilla namerica.com

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

MEXICO 2013

business conference program La n America’s official event for the heavy oil community

REGISTER FOR THE CONFERENCE Issue #1 March, 2013

24 September, 2013 08:00 Registra on & Breakfast

09:00 Opening Ceremonies and Remarks from the Conference Chair

Dr. Carlos Morales Gil, Director General Explora on and Produc on, PEMEX

09:10 KEYNOTE PANEL DISCUSSION: Guaranteeing Heavy Oil Expansion in Mexico in 2013 and Beyond

 Ensuring that there is a collabora ve business model between the government and IOC’s  What capital investment is currently taking place?  An insight into the project economics of heavy oil expansion  North American coopera on with Mexico to create a global energy hub Is this just a pipedream?

Benigna Leiss, Country Manager Mexico, CHEVRON Alberto de la Fuente, President and Director General, SHELL MEXICO Carlos Morales Gil, Director General Explora on and Produc on, PEMEX

Alberto de la Fuente, 10.00 Reviewing the Status of Current and Planned Developments in the Orinoco Belt President & Director

General, Shell Mexico  What are the latest es mates of heavy oil reserves in the Orinoco Belt?  What are the latest developments and the future developments to come?  How will the outcome of the forthcoming elec ons affect future heavy crude development in the Orinoco?

Mario Rodriguez, President, GE VENEZUELA

10:30 Pemex: A Special Case Study – A New Chapter in Mexico’s Energy Sector

• What are the different paths that Pemex could take as the NOC of Mexico • What are the challenges, where are the opportuni es?

• To what extent is greater incen ve, transparency and flexibility required?

• Where is Pemex heading?

• Taking the example of Brazil, China and Norway as shining examples • Opening up to foreign investment to safeguard the energy future of Mexico

Carlos Morales Gil, Director General Explora on and Produc on, PEMEX

11:00 Exhibi on Opens, Ribbon Cu ng and Networking Break

11.45 Colombia: A Poster Child for the La n American Heavy Oil Industry

Huimin Ye, President & Examining in detail how Colombia has gone from being a net importer to a net exporter CEO, Mansarovar Colombia A innova ve perspec ve from the experiences a junior oil company opera ng in Colombia What are the latest heavy oil es mates in Colombia given recent explora on success?

Huimin Ye, President and CEO, MANSAROVAR COLOMBIA

heavyoilla namerica.com

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

MEXICO 2013

business conference program La n America’s official event for the heavy oil community

REGISTER FOR THE CONFERENCE Issue #1 March, 2013

24 September, 2013 Luis Rojas, SVP Produc on, PACIFIC RUBIALES Ricardo Sarmiento, Vice President, Asset Delivery and Technical Resources, TALISMAN COLOMBIA

12:30 Discussing Protec on for Investors Affected by Resource Na onalism

 Resource na onalism: exploring trends and assessing the impact on the industry in La n America  To what extent is there a rising sen ment of resource na onalism?  Case study on the capture and management of resource rents, the related consequences on the poli cal economy, and the impact that resource na onalism has Elisabeth Eljuri, Global on investment premiums Prac ce Leader, La n  Drivers behind the rise of resource na onalism in heavy oil producing regions America Partner,  What is the poten al impact on valua ons and project profitability?

Norton Rose  How can energy companies and governments work together to create a mutually beneficial outcome?

Elisabeth Eljuri, Global Prac ce Leader, La n America Partner, NORTON ROSE Laura Robertson, Managing Counsel Arbitra on, CONOCOPHILLIPS

1.15 Brazil and Ecuador: Snapshots in the Latest Mone sa on Developments of Heavy Oil Fields

 How do Petrobras view the poten al for more heavy oil in the Campos Basin as compared to light oil in the pre‐salt reservoirs?  What are the latest plans for the ITT and Pungarayacu heavy oil fields?

San ago Morris, President and General Manager Ecuador, IVANHOE ENERGY

San ago Morris, President & 1.45 Keynote Luncheon GM Ecuador, Ivanhoe Energy

3:00 Addressing the Infrastructure Challenge in La n America to Ensure Mone za on of Na onal Resources

 Highligh ng the importance of investment for pipelines in Colombia and Venezuela  Examining the pipelines currently in construc on and exploring which pipelines are currently planned?  What are the current deficiencies, and what are the strategies the government plans to

implement to overcome the lack of workable infrastructure  Where do the priori es lie?  To what extent will infrastructure only be for the extracted sector?  What are the current obstacles and how should they be overcome?  Will the investment come from the public or private sector?

Fernando Gu errez, President, BICENTENARIO Adam Anderson, President Adams Anderson, President La n America, BAKER HUGHES La n America, Baker Hughes

heavyoilla namerica.com

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

MEXICO 2013

business conference program La n America’s official event for the heavy oil community

REGISTER FOR THE CONFERENCE Issue #1 March, 2013

24 September, 2013

4:00

Cul va ng a High Level Skill Base in La n America to Safeguard the Future of the Countries Energy Industry

 Where will the training come from, and what is the current skill level?  To what degree will Pemex train people to do heavy oil opera ons in deep‐water?  What has and what has not worked in regions in a similar situa on  Best prac ces discussed Edgar Rangal‐German, Commissioner, Na onal

Hydrocarbon Commission Edgar Rangal‐German, Commissioner, NATIONAL HYDROCARBON COMMISSION

4:30 A ernoon Refreshment Break

5:00 Understanding the Investment Climate in Venezuela: What do Stakeholders Need to Know?

 What is the current level of investor confidence, and what is the ease of doing business?  Are the fiscal terms currently being offered to IOC’s likely to change?  Who are the buyers of Venezuelan heavy oil currently and in the future?

5:30 Markets and Investments on Heavy Oil in La n America

 Where is the money likely to be spent?  Drilling/Construc on/Development  Who will be spending the money?  IOC’s/NOC’s/governments  Will the investment be a devia on of funds for social needs?  What are the current transporta on projects and what new projects are currently being

planned?

David Voght, Managing  To what level will European banks have a greater appe te of financing projects in Director, IPD La n America Venezuela  Drawing comparisons between the level of investment, contract terms and how might all this be applied?

heavyoilla namerica.com

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

MEXICO 2013

technical presentations La n America’s official event for the heavy oil community

REGISTER FOR THE CONFERENCE Issue #1 March, 2013

Bringing heavy oil to life A Message from the Technical Chairman

As Technical Chairman, it is my pleasure to formally invite you to the 2013 Heavy Oil La n America Conference & Exhibi on ‐ HOLA, the premier event of its kind in La n America. HOLA, taking place this year from September 24th to the 26th in Puerto Vallarta, Mexico, is the only Conference that gathers together the key players in La n Ameri‐ ca’s heavy oil community.

As part of the technical program, a variety of topics that are integral to bringing knowledge and informa on to the heavy oil community will be presented during four concurrent sessions throughout each day.

Top leaders and experts from interna onal E&P companies, the gov‐ ernment, and service companies will analyze case studies and present challenges and possible solu ons regarding topics within the full range of La n America’s heavy oil value chain, such as: strategic planning, investment, technology and collabora on, explora on and produc on, refining, transporta on, sales and distribu on, and HSE. I am sure that you will find that the Technical Commi ee has given the appropriate weight to the many challenges we face in the heavy oil industry and that they have brought highly‐qualified experts from numerous areas of the supply chain to talk about those challenges.

La n America has significant untapped heavy oil reserves, and clearly, being knowledgeable about cu ng‐edge technology and best prac c‐ es is our most direct path to being able to effec vely, economically and safely access those resources. As such, in addi on to the technical sessions, there will be an Industrial Exhibi on, where numerous oper‐ a ng companies, government en es, and service companies will be showcasing their latest developments in heavy oil technologies and services. Deepen your knowledge on the wide array of products and services that are available to us.

HOLA will also provide you with ample opportuni es to network with other professionals from the global heavy oil community, allowing you to meet face to face with experts, execu ves, decision‐makers and government authori es.

I encourage you to a end and take full advantage of the 2013 Heavy Oil La n America Congress. May your experience be produc ve and rewarding. And thank you for helping to ensure that La n America has a strong presence in the global market.

Sincerely,

Dr. Pedro Silva, Technical Chairman 2013 Heavy Oil La n America Conference & Exhibi on

Dr. Pedro Silva, Deputy Director of Technology, PEMEX Explora on & Produc on

Technical Focus Areas

Fluids Characteriza on

Extra heavy oil sampling and PVT analysis

Oils with high H2S and CO2 content

EOS modelling Produc on Op miza on

Non‐conven onal drilling and comple ons

Ar ficial li technologies

Nearby wellbore oil viscosity reduc on

Water coning management and control

Reservoir simula on studies Produc on Facili es, Transporta on and Flow Assurance

Oil and water treatment

Heavy and extra heavy oil transporta on

Flow assurance technologies

Transient flow modelling Crude Oil Upgrading

Blending / Dilu on with light oils

Processing Thermal and Non‐Thermal Recovery Processes

Cold heavy oil produc on

Water flooding

Immiscible & miscible gas injec on

Thermal methods

Emerging recovery technologies Field Development: Case Studies

Offshore shallow and deep‐water fields

Naturally fractured carbonates

Unconsolidated sands

Extended well tes ng

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

MEXICO 2013

REGISTER FOR THE CONFERENCE

innovative technologies La n America’s official event for the heavy oil community

Issue #1

Who is Exhibi ng?

Exhibi on showcases technology for the heavy oil industry

The exhibi on at Heavy Oil La n America Conference is home to market‐leading brands—a vibrant marketplace of heavy oil technology, research & development, leading interna onal companies, unique products and services and world‐class exper se. A must‐a end for heavy oil professionals, the three‐day exhibi on features cu ng‐ edge innova ons and interna onal products & services.

Drawing upon an established interna onal community made up of Na onal Oil Companies, Interna onal Oil Companies and Service and Supply, the unifica on of industry sectors on the exhibi on floor has contributed to the strength of Heavy Oil La n America Conference.

Exhibi on Hours

Tuesday, 24 September

Wednesday, 25 September Thursday, 26 September

Why Exhibit?

11:00 am—6:00 pm 10:00 am—6:00 pm 10:00 am—5:00 pm

        

Opportunity to conduct business in La n America Opportunity to connect with interna onal suppliers Meet face‐to‐face with current clients Iden fying new commercial opportuni es Sourcing technologies and suppliers Forging global partnerships Execu ve networking Learn about industry advancements Learning and topical educa on

Ecopetrol Endurance Technologies FMC Technologies Government of Alberta Gushor Halliburton Kudu Mansarovar

Pemex Phillips Schlumberger Sulzer Txam Pumps United Kingdom Heavy Oil Pavilion Welltec *List as of March 15, 2013

Exhibit at the Conference

Heavy Oil La n America Conference & Exhibi on is the driving force for innova on, and provides a valuable pla orm for your company to showcase cu ng‐edge innova ons and essen al products & services to buyers and leaders in heavy oil.

For exhibi on space pricing and opportuni es, please contact:

Miguel Cor nes

miguelcor nes@dmgevents.com

Paula Meija sdcomercial@campetrol.org

HEAVY OIL LATIN AMERICA CONFERENCE & EXHIBITION

MEXICO 2013

REGISTER FOR THE CONFERENCE

destination puerto vallarta La n America’s official event for the heavy oil community

Book an all‐inclusive stay during Heavy Oil La n America Conference & Exhibi on at group rates!

Exclusive to Heavy Oil La n America Conference & Exhibi on 2013, our official hotels offer all‐inclusive accommoda ons at the following loca ons:

Wes n Resort Hotel Puerto Vallarta

Wes n in Puerto Vallarta is home to two beau ful outdoor pools plus a private stretch of beach with elegant, exclusive pergolas for endless lounging. Or for a change of pace, stroll across the street to the Marina Vallarta waterfront to explore its galleries, upscale shops, and wonderful restaurants and bars. Wes n is closest to the Interna onal Conven on Centre, where the Conference will be held, and offers a five‐star experience.

Sheraton Buganvilias Resort & Conven on Centre

Issue #1 March, 2013

Book accommoda ons and flights early Delegates are advised to arrive in Puerto Vallarta on or before Monday, September 23.

 Book hotels directly with any of the two official Conference hotels, and take advantage of preferred rates and proximity to the Interna onal Conven on Centre and downtown Puerto Vallarta , so book now!

 Book flights with our official Conference provid‐ er. Spouses welcome!

 Visas and le ers of invita on may be required, depending on your country of residence.

 Spousal Programs are available. Our Des na on Management Company, Tropical Incen ves, offers daily programs for spouses and partners.

 Learn how to get to the Conference venue.

Sheraton Buganvilias Resort & Conven on Centre is within walking distance of beau ful downtown Puerto Vallarta and the famous “Malecon,” A short shu le ride away from the Interna onal Conven on Centre, where the Conference will be held, Sheraton provides five‐star service.

Booking All‐Inclusive Stay

Booking Flights Only Visit Puerto Vallarta

Tropical Incen ves ‐ Tourism and Spousal Programs

heavyoilla namerica.com