P E T-X i C A S E S T U DY
ZARA’S STORY
Zara, aged 37, graduated from university with a BA in Visual Communication in 2019 but could not find suitable employment during the Covid outbreak. Being unhappy in receipt of benefits, she got in touch with PET-Xi after hearing about the Sector Based Work Academy through the National Career Service.
Support provided by PET-Xi Zara took part in PET-Xi’s Level 2 team leading course, a qualification which gives learners an understanding of the principles of resource management, planning and allocating work, performance evaluation and the importance of information exchange and feedback. She also took part in the Level 2 customer services programme which teaches learners skills including how to create a professional first impression, how to manage and develop customer relationships and techniques on how to respond to complaints, as part of the Sector Based Work Academy with TSYS leading to a guaranteed interview. PET-Xi progressions coach Harry Cracker also supported Zara with the job application process. He said: “Zara did brilliantly on both of the courses and was really e ngaged throughout. I also helped find employment opportunities and gave additional support with applications. “She was really motivated to succeed, and after being offered an interview for a job opportunity we thought suited her skills, she called me to chat about the best ways to prepare for this. “After a successful interview, Zara was offered a position within the financial Services sector, which was a fantastic result.”
Outcomes
Harry Craker
PET-Xi helped Zara to secure employment within the financial sector.
PROGRAMME
CITY OF CULTURE
“The PET-Xi courses were really informative - the trainers were very good at delivering them and making sure that everyone understood the content. “I have now started my position within the financial services sector and feel enthusiastic about the role and future career prospects. “The company seems to be focused on supporting their customers. I felt its genuine, positive energy and enthusiasm and I’m really proud to be part of that. “I’ll definitely be able to use some of the experience I gained through the PET-Xi courses in my current role, particularly when communicating with customers. “I would certainly recommend PET-Xi to anyone in a similar position, who is looking to find employment.” Zara Together we work as one The courses Zara took part in were funded through the West Midlands Combined Authority (WMCA) City of Culture programme.
If you would like to do the same course as Zara we would love to hear from you! To sign up call Owen McKendry on: 07387 412 952 or email: omckendry@pet-xi.co.uk