P E T-X i C A S E S T U DY Ella Campbell, aged 48, was working as a housing officer but lost her job due to cuts made as a result of the Covid-19 pandemic. She began volunteering at a charity retail outlet and while looking for paid employment as well as caring for her mother, Ella was referred to PET-Xi by her Universal Credit work coach.
Support provided by PET-Xi
ELLA’S STORY
Ella took part in PET-Xi’s Level 2 courses in Health and Social Care, Customer Services, IT User Skills and Team Leading. Nathan Brown, of PET-Xi, led the customer services course which aims to teach learners how to manage and develop customer relationships as well as techniques on how to respond to complaints and problems using different communication methods. He said: “Ella had a really lovely energy and was very engaged with the course. She was always keen to get involved and had her camera on throughout which was fantastic. “She was extremely dedicated, and even when her mother needed medical attention she was determined to catch-up with anything she had missed and complete the course. “Ella also had to prepare for a job interview and I was able to give guidance on how to produce and present a PowerPoint presentation. “She gave us some fantastic feedback and it was great to hear how much she enjoyed all of the courses she took part in.”
Outcomes Ella was not only given the opportunity to upskill and gain new qualifications, but also received support and guidance on how to promote herself in job applications.
PET-Xi TRAINING
She successfully interviewed for a new position and is already looking at the various promotional opportunities available.
“The whole experience with PET-Xi was fantastic – I thoroughly enjoyed the whole process. “I was so impressed with all of the trainers who made every learner feel so welcome. They all had a great sense of humour and nothing was too much trouble for them. “At 48 I was beginning to feel like I’m getting old, but they could all see so much potential in me and really helped me to understand how to successfully show off my strengths when applying for jobs. “I’m pleased to say that PET-Xi has not only helped me secure employment, but gain a role where there are opportunities to progress.” Ella Campbell Together we work as one The courses Ella took part in are part of the People Plus programme, funded by the Adult Education Budget (AEB).
If you would like to do the same course as Ella we would love to hear from you! To sign up call Ruth Edwards on: 07387 412 952 or email: redwards@pet-xi.co.uk