P E T-X i C A S E S T U DY Angela Matthews, aged 53, was made redundant from her job as a community learning team leader in October 2020. She had been in the role for a number of years so not only wanted to gain new employability skills, but also develop her confidence to help support her job search. She attended an online event which explained the services offered by PET-Xi, including its careers advisor service.
Support provided by PET-Xi Angela, from Staffordshire, was advised to sign up to PET-Xi’s Level 2 Customer Services programme. The four-day course gives learners information on how to create a professional first impression, how to manage and develop customer relationships, use different communication methods and learn techniques on how to respond to complaints. Learners are also given an insight into customer service legislation and how customer service can impact the success of a business or organisation. The course was led by PET-Xi support trainer Jasmin Westcarr. She said: “The programme helps to equip learners with the skills they need to provide effective customer services. “Angela was one of the standout members of the programme and was extremely engaged throughout the whole course. “She is a really lovely person who was happy to talk about her own life experiences and was also supportive to other learners on the course. Unsurprisingly she was voted ‘star of the week’ by the learners on the programme which was extremely well-deserved.”
Outcomes PET-Xi helped to develop Angela’s knowledge of customer services as well as boost her confidence and she is now continuing to search for new employment.
“I thoroughly enjoyed the course – it was delivered in a very fun and engaging way and has really helped improve my confidence. “Although I am looking for roles similar to my previous position and have already had a couple of interviews, expanding my knowledge in customer services may also open up new opportunities which is fantastic. “PET-Xi is a vital organisation. In the current climate, those who have lost their jobs or been made redundant need access to online training to upskill or re-train, and PET-Xi is helping people do just that.” Angela Matthews Together we work as one The vocational course that Angela accessed was funded by People Plus, through the Skills Support for the Unemployed Budget, which aims support job seekers back into employment.
If you would like to do the same course as Angela we would love to hear from you! To sign up call Ruth Edwards on: 07387 412 952 or email: redwards@pet-xi.co.uk