Coaching Services

A centre of excellence and expertise in coaching

The Academy was born out of a desire to share our extensive experience and unique coaching model with others who want to grow and develop, as well as providing high quality coaching and supervision services to our clients.

We aim to build coaching capability and credibility in organisations through training coaches to the highest professional standards, developing coaching skills within manager and HR populations and providing ongoing supervision.

We believe that coaching skills are fundamental in today’s business environment in order to get the best out of people, to develop talent for the future and to retain employees for longer. Our range of coach training programmes suit varying needs, as well as bespoke training programmes for organisations who wish to develop coaching capability for specific scenarios.

Our STAR coaching, underpinned by our STAR model and methodology, supports all our coaching services, including our one to one coaching programmes and coaching skills programmes.

Keep reading to find out about our STAR Coaching methodology, the services we offer and how we can support you and your organisation.

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Our STAR (STrategic Alternative Realities) Coaching represents the key skills, techniques and methods that are essential for engaging in effective coaching. Our STAR model has been comprehensively mapped to the International Coach Federation (ICF) framework, which represents world-wide industry best-practice in coaching.

Our STAR model was developed from two primary sources: ▪ The latest psychological research on what works and what doesn’t work when applying coaching in organisations ▪ Extensive qualitative and quantitative data analysis drawn from our unique experiences conducting thousands of in-depth coaching interventions with our business leaders

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. Establishing a specific and appropriate context for the coaching to give it a line of sight, collaboratively developed outcomes and ground rules, and clear goals.

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Creating a supportive environment that will enable a strong and trusted relationship to develop and facilitate the coachee’s engagement with the process. . Helping the coachee reach a clear and insightful understanding of their present state, and working with them to explore the future and generate strategic alternative realities. . Provoking change. Helping the coachee try out and question new and different behaviours in pursuit of their goals. . Working with the coachee to develop plans and actions for the future.

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COACHING PROGRAMMES

COACH TRAINING

COACHING IN ORGANISATIONS

Our qualified coaches deliver 1-to-1 and group coaching interventions as a proven and effective means of realising a person’s full potential. It can be the critical factor that tips the balance between failure and success.

Our flagstaff public and inhouse training courses are aimed at individuals who want to become independent professional coaches, internal coaches, or who just want to develop coaching skills for use in their role.

We bespoke our flagstaff courses to meet the specific needs of organisations who want to build internal coaching capability, whether to upskill HR professionals, improve manager capability, for development and giving feedback, or simply to improve communication.

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COACHING PROGRAMMES

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Organisations that use individual coaching as a method for leadership development have found that it increases productivity, 360 performance ratings, job satisfaction, well-being and resilience, above and beyond what is gained from having group training sessions. Research studies exploring the return on investment of coaching for organisations have found it to be as high as 700%.

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We believe coaching is about enabling individuals to take responsibility for their own development. We do this through our STAR Coaching. STAR Coaching is about creating the right coaching conditions for identifying meaning, generating strategic alternative realities and building commitment for action. It is about providing a coaching environment that enables individuals to explore and experiment, to test limiting beliefs, and build commitment for action through identifying meaning and enhancing motivation.

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The Academy also provides professional supervision to qualified coaches, ensuring they maintain the highest standards of professional service to their clients. © Peoplewise 2017

COACHING PROGRAMMES

Our focus is underpinned by three key psychological concepts.

A key step in facilitating personal growth is for an individual to understand what drives their behaviour, especially the things that derail or distract them from personal insight or strategic growth. Often these actions are rooted in cycles of thoughts, feelings and behaviours, that are self-limiting to performance. We address the underlying triggers that sustain these behaviours, and help individuals challenge and overcome them, in order to enhance work performance and work satisfaction.

Too often, individuals and organisations focus on fixing what is not working, rather than enhancing what is already working well. By focusing on things individuals

are good at, it broadens awareness and facilitates new ways of thinking and acting, thereby building skills and resources. In our coaching sessions, we help individuals increase self-awareness by identifying strengths through a variety of techniques, and how to leverage these in order to enhance development.

Individuals who set specific and challenging goals relating to their performance are more successful than those who simply try and do their best. This is because goal setting creates a direction for people to move in, and this momentum has a massive impact on success.

Our coaches are all experts in goal setting facilitation, including knowing how and when to set goals in coaching, knowing how to gauge an individual’s to engage in a robust and explicitly goal-focused conversation, and knowing how to work with more vaguely defined or more abstract goals. Š

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(12 sessions over 12 mths)

(6 sessions over 6 mths)

(6 sessions over 4 mths)

(6 sessions over 4-6 mths)

(3 sessions over 3 mths)

(a single one-off session)

(Monthly ongoing sessions)

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Included in all coaching packages

Optional Bolt-Ons

1-to-1 coaching (no. of hours specific to coaching programme)

Assessment & feedback via two metrics

Post-coaching measures to track individual progress

Initial scoping session with coachee and sponsor

Additional metrics (peoplewise bespoke, off-the-shelf or org specific)

Inclusion in corporate database to track enterprise-wide progress

Additional coaching sessions added in 2 hour increments

360 metric with 8 raters & short or extended feedback

Database management services

Mid-way and close-out joint sessions with coachee and sponsor

Behavioural observation & feedback

Annual database reports, presentations and benchmarking

Group coaching sessions (certain programmes only)

Team observation or metric assessment & feedback

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Referral and ‘Chemistry’ Call Initial scoping with Sam, Sam’s manager and the coach

Sam works in a multi-national FTSE 100 company, and has just been promoted to a global leadership role. Sam’s manager suggests that Sam receive some coaching, to help develop skills to lead effectively in the executive space. After initial discussions with peoplewise, leadership coaching is suggested as a good fit for Sam’s needs.

The Executive Leadership Coaching Programme, which includes 12 sessions over 12 months, is selected and a number of different bolt-ons added.

Sam and the coach identify key areas for growth, using metrics to inform this.

A number of metrics may be administered and analysed – and for Sam; using up to 12 nominated colleagues.

Detailed feedback is given by Sam’s coach in report form and inperson

Sam creates a detailed development plan .

Triangulation of coach, coachee and manager data

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A facilitated session is held with Sam’s team. This helps Sam gain greater insights into the team dynamics, and how to optimise the teams performance

Sam and Sam’s coach both prepare a report summary of the experience. A close out metric indicates Sam’s progress during the experience

Sam ties together insights and reflections from the process

Sam works on the identified areas of development.

Sam’s coach observes Sam in the workplace leading a key project, and provides feedback on the identified development behaviours to see whether shift is being created

Sam’s data is added to the to track key trends

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COACH TRAINING

COACHING CERTIFICATE (3 DAYS)

COACHING DIPLOMA (3 MONTHS)

This programme provides a solid introduction to coaching. It is ideal for individuals who want to use coaching skills to enhance their current career e.g. managers and HR professionals.

This is a more in-depth programme for those who want to become professional coaches, either working independently or internally within organisations, and who want a deeper understanding of coaching and coaching techniques.

It is also perfect for those interested in personal and professional development, or who are simply interested in coaching and want to find out more.

Approved by the Chartered Management Institute

The Diploma doesn’t just show you how to coach, but how to be a coach.

Designed around the ICF competency framework

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What to expect: Led by experienced professional coaches, you will learn the actual model that they use to coach and benefit from their experiences and real-life anecdotes to bring the course content to life. You will also get plenty of opportunity to practice what you learn in a safe environment and get feedback from your peers and professionals.

Key features: • Small group sizes to optimise the learning experience • Professional coach tutors who are actively coaching clients • Our own unique STAR model which we use with our own clients Accreditation: • Our Certificate is accredited by the Chartered Management Institute (CMI).

Coaching Certificate Participant

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Senior Executive, Retail & Consumer Sector

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COACHING IN ORGANISATIONS

• Coaching skills are effective management tools, drive development, help meetings to be more effective and drive engagement throughout the workforce.

• Our training programmes can be designed specifically around your needs and tailored to your context and even your competency framework. Examples of workshops we have run for some of our clients can be found on the next page.

• Usually held over just one day to minimise disruption and time out of the business for

your key people, our training is concise, relevant and extremely practical so that the learning is embedded and not forgotten.

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In designing your bespoke training programme, we take care to fully understand the organisational context and culture and your desired outcomes. Our team of experienced professional coaches can then help your delegates understand how coaching skills can make them more effective in their roles and link it back to their context. Practical exercises and feedback means the learning is enjoyable and impactful.

Example Courses: • Coaching Skills for Managers • Effective Feedback and Development Conversations • Performance Management Accreditation: • Our programmes can be accredited by the Institute of Leadership & Management (ILM) and the Chartered Management Institute (CMI).

Cost: Get in touch to discuss your needs and we can give you a quote.

STAR Coaching Diploma Participant

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Our coaching faculty is over 60-strong, based around the globe, and coach in over 15 languages. We have hubs in the US, UK, Singapore, Hong Kong, South Africa, Germany, Canada, Netherlands and Australia. This scale allows us to cater to a wide range of organisational needs, from global corporations to local SMEs, and cultures.

We understand the distinctiveness of individuals and market sectors. We work hard to match these needs by tailoring our approach to the individual, corporate and cultural landscape of all our coaching assignments.

All our coaches have further qualifications in psychology,

business and/or coaching. Many hold chartered status with internationally recognised psychology organisations.

To be a great coach you must understand how businesses and business leaders operate. All our coaches have a comprehensive understanding of the public and private sector business worlds. Many have business degrees, wide industry experience, and serve as non-executive directors.

Our culture is built around diversity, flexibility, continuous learning, and a drive towards exceptional results. We are passionate about being the best in our field, and to do that we undertake regular professional development to ensure we remain thought leaders.

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is the CEO of and founder of the . She is a world renowned business psychologist and executive coach with further studies in economics and business management. Using a blended approach of applying psychology and business to learning, over the last 15 years Belinda has built up extensive global experience in coaching at an executive level.

Belinda is a Chartered Clinical Psychologist with a Ph.D. in leadership behaviours and workplace wellbeing.

completed a Coaching Diploma to further enhance his coaching skills, as well as a course in Business Competency through the London School of Business and Finance, in order to integrate Psychology, Coaching and Business practices. Daniel is insightful, empathetic and a phenomenal active listener, and he is also able to candidly but respectfully challenge through the coaching sessions to ensure coachees are not restricted by tunnel-thinking or fixed ways of thinking.

Daniel has coached a diverse compliment of middle and senior leaders, across all market sectors, resulting in visible psychological and personal growth outcomes as well as tangible business results.

draws on her coaching expertise and pragmatic business experience to facilitate and coach senior executives to lead, inspire, coach and motivate their people to perform to their optimum level and to create, lead, change and manage successful businesses. Heather adopts a blended learning approach, enabling coachees to identify, practise and embed new skills and behaviours over time. Her clients describe her as professional, insightful, and pragmatic. She is skilled at adapting her facilitation style to different audiences and is renowned for effecting positive change due to her ability to articulate the required change in easy to apply, practical steps.

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is an experienced coach, team coach and facilitator, based in Germany. She has extensive global experience in learning and development, and direct management at a senior level, which she utilises when coaching senior leaders and executives. Tina has a certificate in coaching skills and has completed stage one of the ICF credential pathway to become a certified coach. Most recently, she added Team Coaching and Facilitation to her skill set.

is an international chief executive and leadership coach, currently based in the UK. Steve started his career in the financial sector, and has held senior director (non-executive and operating) positions at parent and subsidiary company levels in many continents and cultures, leading international and domestic start-ups, mergers, acquisitions, sales, runoffs and corporate strategy and governance practice. Steve has further qualifications in coaching, obtained from London’s School of Coaching.

is a Consulting Psychologist and qualified Executive Coach. Sonja began her career working in Japan and spent four years working for a Japanese trading company before training as a psychologist. Sonja has over ten years experience working as a consultant in psychometric assessment and talent development. Her strengths are in combining leadership development methods with insightful commercial understanding. Sonja holds an MSc in Organisational Psychology and a Diploma in Executive Coaching accredited by the International Coaching Federation (ICF). Sonja has an interest in systemic team coaching.

Sonja De Martini EMEA

Account Leader, Professional Services Sector

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heads up the North American business for , and is a respected leader in organisational development. Prior to joining , Mike spent twenty years in various management roles with several multinational corporations. Based on his own extensive personal experience as an executive, Mike works with coaching clients to deliver high performance through a pragmatic approach that focuses on the behaviours needed to drive success at the highest levels.

is an Industrial/Organizational Psychologist, based in the USA, with over 15 years experience working with global organisations to effect change at the overall enterprise level as well as with individual leaders. He has spent much of his career coaching, assessing and developing leaders in one-on-one engagements. Kyle has served in senior positions with many of the best-known providers of human capital solutions, and holds a Ph.D. in leadership behaviours.

is a seasoned leadership coach and talent development consultant known for her expertise in helping executives, high-potentials, and professionals tap into their authentic style. Her clients produce exceptional results through leveraging their strengths and increasing their capacity to take action. For 12+ years, she has worked in talent and organizational development. Her experience has fostered proven results for her clients where she delivered practical learning solutions focused on leadership and team performance. Crista has coached and trained individuals to success from many industries: financial services, technology, insurance, medical devices, education, and non-profit.

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is a Chartered Occupational Psychologist, and the VP for the Asia Pacific region. Originally from the UK, Natalie has overseen and delivered projects across Europe and for the past few years across Asia. Her focus is on providing custom, effective and scalable leadership solutions that positively change behaviour to deliver business results. She is a member of the Special Group in Coaching Psychology (British Psychological Society), and has presented papers in the area of Coaching Executive Women.

is a management psychologist, applied researcher, and executive coach. Over the past 16 years, Clara has coached business leaders from both national and multi-national companies in the Greater China and Asia Pacific regions. She has a sound knowledge of talent management in various industries, including Chemicals, FMCG, Financial Services, Manufacturing, and Public Sector. Clara holds a Ph.D. in Industrial/Organizational Psychology and is a Registered Industrial & Organizational Psychologist in the Hong Kong Psychological Society.

has over seventeen years of experience as an organisational psychologist. She specialises in executive coaching, leadership assessment and development, and organisational development, helping client organisations assess and develop their leaders for potential, readiness, performance and fit. Pauline has extensive experience working with leaders from different industries and regions. Her clients include MNCs as well as government agencies. She is currently based in Singapore.

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Our wide range of coaching resource packs are tailored to your specific organisational context and needs.

They include, but are not limited to: • Pre coaching questionnaire • Coaching contracts (3 way) • Coaching session preparation • Personalised Coaching journal • Reflective learning log • Leadership 360 • Content-specific coaching materials, such as: – Thinking patterns, thinking traps and cognitive distortions – Developing strategic thinking – Leading change – Strategic stakeholder engagement – Performance conversations – Executive presence – Confidence, resilience & drive

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12 month Executive Leadership Coaching Program A 12 month assignment, aimed at deep sustainable leadership development. The programme includes: ▪ Scoping call with coaching referrer ▪ ‘Fit’ call with coachee ▪ Kick off session with coachee and sponsor ▪ 12 coaching sessions (up to120 minutes) ▪ Verbal 360 x up to 8 stakeholders ▪ 2 x psychometrics and reports ▪ Workplace observation session (phone or F2F) ▪ 24/7 phone and email access to coach ▪ Personalised Coaching Journal and access to relevant readings and business tools ▪ 3 x stakeholder check point calls, initial kick off & scoping, mid point review and close out meeting/call with coach and coaching stakeholders(s) ▪ close out metric *written 360 reporting and feedback using organisations tool Six month Executive Leadership Coaching Program A 6 month assignment, aimed at targeted leadership development. The programme includes: ▪ Scoping call with coaching referrer ▪ ‘Fit’ call with coachee ▪ Kick off session with coachee and sponsor ▪ 6 coaching sessions (up to 120 minutes) ▪ 2 x psychometrics incl. verbal 360 x up to 8 stakeholders ▪ Workplace observation session (phone or F2F) ▪ 24/7 phone and email access to coach ▪ Personalised Coaching Journal and access to relevant readings and business tools ▪ 3 x stakeholder check points, initial kick off & scoping, mid point review and close out meeting/call with coach and coaching stakeholders(s) ▪ close out metric *360 reporting and feedback using organisations tool

Coach

Emerging leader or Individual contributor

£16,000

Senior Coach

Leading Others or level mid level technical specialist

£20,000

Master / Director Coach

Leading Leaders or Senior level technical expert

£23,000

Master / Director Coach

Leading the Business £30,000 with Enterprise responsibilities

Coach

Emerging leader or Individual contributor

£10,500

Senior Coach

Leading Others or level mid level technical specialist

£13,000

Senior Coach

Leading Leaders or Senior level technical expert

£15,000

Master / Director Coach

Leading the Business with Enterprise responsibilities

£18,000

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Six month High Potential Leadership Coaching Program – Mid Level Leader A 6 month assignment, aimed at targeted leadership development. The programme includes: ▪ Scoping call with coaching referrer ▪ ‘Fit’ call with coachee ▪ Kick off session with coachee and sponsor ▪ 6 coaching sessions (up to120 minutes) ▪ 1 x psychometric ▪ 24/7 phone and email access to coach ▪ Personalised Coaching Journal and access to relevant readings and business tools ▪ Access to relevant readings and business tools ▪ 3 x stakeholder check points, initial kick off & scoping, mid point review and close out meeting/call with coach and coaching stakeholders(s) ▪ close out call

Six month High Potential Leadership Coaching Program – Senior Level Leader A 6 month assignment, aimed at targeted leadership development. The programme includes: ▪ Scoping call with coaching referrer ▪ ‘Fit’ call with coachee ▪ Kick off session with coachee and sponsor ▪ 6 coaching sessions (up to120 minutes) ▪ 2 x psychometrics ▪ Verbal 360 x up to 8 stakeholders ▪ 24/7 phone and email access to coach ▪ Personalised Coaching Journal and access to relevant readings and business tools ▪ Access to relevant readings and business tools ▪ 3 x stakeholder check points, initial kick off & scoping, mid point review and close out meeting/call with coach and coaching stakeholders(s) ▪ close out call

Senior Coach

Leading Others or level mid level technical specialist

£13,000

Senior Coach

Leading Leaders or Senior level technical expert

£15,000

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contactus@peoplewise.co.uk

COACH TRAINING

COACHING IN ORGANISATIONS

COACHING PROGRAMMES