Fraud Newsletter June 2024

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PCUMembers:BewareofFraudulentLetters!

Therehasbeenarecentsurgeoflettersreceivedbyourmembersandthoseatother financialinstitutionsthatappeartobejointlysentfromyourcreditunionorbankandany numberofgovernmentalagenciesorcomputersoftwarecompanies.Theseletters requestthatyousupplypersonalinformationsuchasaccountinformation,onlinebanking logins,andsecuritypasskeysorevendirectlyrequestfunds Theyoftencontainlinksto fakewebsitesthatwillappeartobevalidbutareonlysetuptostealyourcredentials Somelinksevencontainmalware,whichinstallsspywareonyourcomputerto discoverallegedlynefariouscontentthatcanleadtoextortion

Theselettersareascam.WewillneversendyoualetterinconjunctionwiththeIRS, FederalTradeCommission(FTC),CreditReportingBureaus,orMicrosoftOnlya fraudsterwouldextortmoneyandaskyoutothrowitinthetrunkofacarorgiveittoan Uberdriver

IfyoudoreceivealetterfromPeople'soranotheroneofyourfinancialinstitutionsthat includesthelogoofanothercompanyorgovernmentagency,donothesitatetocontact yournearestbranchforreviewbyourRiskManagementdepartment

It'sNOTAllRelative

Watchoutforscammerspretendingtobefamily

Ifyougetacallorletterfromsomeonesayingthey’reafamilymemberorclosefriendwho needsyoutosendmoneyrightawayviacourierbecausethey’rehurtorincarcerated,itis ascam

Theymaysayit’surgentandthatyou’retheonlyonewhocanhelpTheymayknowyour name,whereyoulive,andotherinformationtheycouldhavefoundonsocialmediasites Theymaytellyouit’simportanttokeepitsecretfromotherfamilymembersandfriends Theywillalwayssayyouhavetopayrightaway Don’tdoit!

Nevergiveastrangeryouraddressorpersonalinformation,anddonotprovidethemwith cashviacourier Nobailbondsman,hospital,orattorneywilleverrequestthatyou withdrawcurrencyfromyourPCUaccountandsendthecashbyUberORthrougha driverinanunmarkedcarthatcomestoyourhouseIfyouareinstructedtodothisand foryourpersonalsafetycallthepoliceimmediately!

EarningYourTrust…EveryDay

Moreandmoreofouroldermembersarebeingtargetedbyscammerswhoarewarning themnottotrusttheirfinancialinstitutionsorthepeoplethatworkthere.Thesefraudsters falselyadviseourseniorfriendsthat“Thebankorcreditunionisembezzling”orare“under investigationandcan’tbetrusted”Insomecases,they’reeveninstructingmemberstolie totellers

Thegoalofthesescammersistodestroyyourconfidenceinyourfinancialinstitutionand sendthemyourhard-earnedmoneyinsteadTheyaredirectingmemberstowithdrawall oftheirfundsincurrencyfromtheCreditUnionanddepositthemoneyintoafraudulent BitcoinATM,butoncethefundsareinthatATM,they’regoneandunrecoverable!

TheirmissionistostealyourmoneyOurmissionistoserveyourbestinterestsand protectyourassets.Beassured--yourmoneyissafewithus.Weadheretostrict regulatoryrequirementsimposedforyourprotectionbytheNationalCreditUnion Administrationaswellasanumberofstateandfederalagencies Wearealsoregularly auditedbytheRIDepartmentofBusinessRegulationInternally,People'smaintainsa robustauditprogram,includingmonitoringemployeeactivity

SpotandPreventElderFinancialAbuse

Eachyear,millionsofseniorcitizensarevictimizedbyfinancialfraudortheftofmoney, property,orvaluablepersonalinformationOften,anadultchildorotherrelativeis responsibleOthersituationsmayinvolvetrustedindividualssuchascaregivers,legal guardians,investmentadvisors,ornew“friends”

Sincethetypesofabusemaydifferwidely,itisimportanttotakeavarietyofprecautions

BecarefulwithpowersofattorneyApowerofattorneycanbeeasilymisused becauseitallowstheappointedpersontostepintoyourshoesanddoeverything youcando.

NEVERgiveoutyourbankaccountnumbers,SocialSecuritynumbers,personal identificationnumbers(PINs),passwords,orothersensitiveinformationunlessyou initiatethecontact

Keepyourcheckbook,accountstatements,andothersensitiveinformationinasafe placeShredpaperdocumentscontainingsensitiveinformationthatisnolonger needed.

Closelymonitoryourcreditcardandbankaccountstatementsforunauthorizedor suspicioustransactions

ReviewyourcreditreportthroughcreditagencieslikeEquifax,Experian,and TransUnion

Beawareofscamsinvolvingreversemortgages Theycanbecomplexproducts withavarietyofrisksandcosts.

Donotcomplywithrequestsfromstrangerstodepositacheckintoyouraccount

andwiresomeorallofitback.

Finally,andsadly,grandparentscamsareontherise.Ifyouusesocialmedia,many securityexpertsadviseagainstpostingthenames,addresses,birthdates,anddaily activitiesofrelativesbecauseathieflookingforpersonalinformationcanusethat informationtocalloremailanelderlypersonandpretendtobearelativeindistress—such asagrandchildbeinginjured,injail,orlostinaforeigncountry—andneedingmoneysent fast.

Financialfraudisontherise.Knowinghowtospotandpreventitwillhelpyouprotect yourselfandyourfinances.

BeontheLookoutforFakeCardReaders!

Overall,creditanddebitcardsequippedwithsecuritytoolsandfeaturesareverysafeto use.Butwhenyou’reusingthecardreaderatanATM,gaspump,orlocalgrocery, convenience,anddepartmentstores,watchoutforillegallyinstalledcreditcardskimmers. Whenyouswipeyourcreditordebitcards,thesefraudulentdevicesscanorskimyour informationand,withthehelpofBluetoothdevices,sendyourstoleninformationtothe thief’scomputerorphone.

AccordingtotheFBI,thesedevicesarecostingfinancialinstitutionsandconsumersmore than$1billioneachyear.Theseskimmersaren’talwayseasytospot,butthereareafew signsthataskimmerhasbeeninstalled:

Doesthecardreaderlookintact?Isthereanypieceofthemachinethat’soutof alignmentorlookstobecoveringanotherpart?

Doesthemachinefeellikeit’scomingapartinsomeplacesorisn’tproperly installed?

Isthepumppanelopen,oristhesecuritysealnearthecardreaderbroken?

Doesthecardslotandkeypadonyourreaderlookdifferentthanothersaroundyou?

Whilecreditcardsanddebitcardsaretypicallybothsafeoptions,creditcardsmayhave slightlymoreprotectionthandebitcardsiffraudweretooccur.Debitcards,youmust reportfraudulentactivitywithin60daysofyourstatementdatetoavoidliabilityforyour loss.

Asalways,checkingyourcardtransactionsregularlyandsettingupaccountalertscan helpyouspotfraudulenttransactions.

TheLatestinIdentifyTheft–AccountTakeover

Accounttakeoverfraud(ATO)isaformofidentitytheftthatoccurswhenacybercriminal gainsaccesstoyourlogincredentialstostealfundsorinformation.ATOisatopthreatto financialinstitutionsandtheircustomersandmembers.

Thesecyberthievesoftentrytochangeyouraccountinformation,password,andeven notificationssoyouwon’tknowthey’vecompromisedyouraccount.Theywilloftensteal moneyfromabankaccountbymakingapaymenttoafraudulentcompanyorby transferringfundstoanotheraccount.Theyarealsonowabletomakearequestforanew creditcard,newaccount,oranotherfinancialproduct.Inadditiontothesetypesofactions, theyhavethepowertocarryoutanynumberofunauthorizedtransactionsthatcause financialharm.

Therearesomesignsofaccounttakeoverfraud.Ifmultipleuserssuddenlyrequesta passwordchangeorifthereisanaccumulationofunsuccessfulloginattempts,these couldbeindicatorsofaccounttakeoverfraud.YouarealertedviaemailorSMStext messagewhenapasswordchangeisrequested.

Toreduceyourriskofaccounttakeoverfraud,bemeticulouswithpasswords,use multifactorauthentication,safeguardyourcredit,andconsideridentitytheftprotection.

WhenYouEncounteraScammer(andYouWill!)

It'simportanttobeawareofscammersandknowhowtoprotectyourself.Ifyoureceivea calloremailorvisitawebsitethatseemssuspicious,thebestthingtodoistoignoreit. Refrainfromprovidinganypersonalinformationorsendinganymoneyuntilyouhave confirmedthatthesourceislegitimate.Ifascammerhasalreadycontactedyou,youcan reportthemtotheFederalTradeCommissiontohelppreventthemfromcontactingyouor othersinthefuture.

Ifyouhavesentmoneytoapotentialscammer,actingassoonaspossibleisessential. Contactyourbankorcreditunionandinformthemofthesituation.Cancelyourcardor accountifnecessary.Ifthescammercanaccesssensitiveinformation,suchasyour socialsecuritynumber,youcanfindhelpfulguidanceontheFTCwebsite

Scammersarecontinuallydevelopingnewwaystostealinformationandmoney.Visitthe FTCwebsitetostayinformedaboutthelatestscamsandlearnmoreabouthowtostay safe.

Tolearnmoreaboutwaystoprotectyourselffromongoingfraudandscams,click here

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Fraud Newsletter June 2024 by Peoples Credit Union - Issuu